Harpenden

<p>How to protect your cash flow</p><p>In the current economic climate more and more companies are finding that their customers are taking longer to pay - or are not even paying at all. As cash flow is key to the survival of any business, effective debt collection tactics are vital for all businesses.</p><p>This workshop concentrates on the telephone skills and techniques you can use to achieve the most positive outcome in any debt collection situation - payment of money owed, as soon as possible, whilst keeping the collection cost as low as possible.</p>The course will help you:<ul><li>Understand your debtors and communicate with them accordingly</li><li>Develop a strategy for more effective debt collection</li><li>Make every call count</li><li>Handle difficult calls</li><li>Reduce the amount of time you need to spend on chasing payment</li><li>Increase your collection rates</li></ul><section>
                    <h3>1 The debt collection process</h3><ul><li>Understanding the reasons behind payment default</li><li>Looking at the debt situation from the customer's point of view</li><li>Developing a strategy for effective debt collection</li></ul> <h3>2 Advanced telephone communication skills</h3><ul><li>Techniques for speaking to the person responsible for paying the debt</li><li>How to gain the customer's trust when discussing debt</li><li>Telephone collection skills best practice</li><li>Key phrases that keep the conversation positive and open</li></ul> <h3>3 Questioning and listening skills for gathering information</h3><ul><li>Different types of question</li><li>Using high-gain questions to uncover key information</li><li>Active listening that will help you understand what customers are really saying</li><li>Leading with examples and high-impact questions</li><li>Summarising and restating</li></ul> <h3>4 Overcoming objections and excuses</h3><ul><li>Identifying objections</li><li>Preparing suitable responses</li><li>Probing objections and ways to overcome them</li></ul> <h3>5 Gaining commitment and ending the call</h3><ul><li>Learn how to negotiate an agreement to suit both parties</li><li>Summarising actions for you and the customer</li><li>Ending the call professionally</li></ul> <h3>6 Dealing with difficult and challenging situations</h3><ul><li>Understand different personality types</li><li>The correct way to respond to an upset customer</li><li>Ways to calm angry customers (and handle verbal attacks)</li></ul> <h3>7 Action plans</h3><ul><li>Course summary and presentation of action plans</li></ul> 


                </section>

The In House Training Company

Credit Control

Counselling Skills

Business Communication Skills

Debt Management

Dealing With Difficult Customers

Credit Controller

Getting paid - telephone tactics for debt collection (In-House)

<p>This is not a single course but a set of menu options from which you can 'pick and mix' to create a draft programme yourself, as a discussion document which we can then fine-tune with you. For a day's training course, simply consider your objectives, select six hours' worth of modules and let us do the fine-tuning so that you get the best possible training result.</p>Consider your objectives carefully for maximum benefit from the course. Is the training for new or experienced credit control staff? Are there specific issues to be addressed within your particular sector (eg, housing, education, utilities, etc)? Do your staff need to know more about the legal issues? Or would a practical demonstration of effective telephone tactics be more useful to them?<section>
                    <h3>Menu</h3>Rather than a generic course outline, the expert trainer has prepared a training 'menu' from which you can select those topics of most relevance to your organisation. We can then work with you to tailor a programme that will meet your specific objectives. 					<ul><li>Advanced credit control skills for supervisors - 1â2 day</li><li>Basic legal overview: do's and don'ts of debt recovery - 2 hours</li><li>Body language in the credit and debt sphere - 1â2 day</li><li>County Court suing and enforcement - 1â2 day</li><li>Credit checking and assessment - 1 hour</li><li>Customer visits and 'face to face' debt recovery skills - 1â2 day</li><li>Data Protection Act explained - 1â2 day</li><li>Dealing with 'Caring Agencies' and third parties - 1 hour</li><li>Debt counselling skills - 2 hours</li><li>Elementary credit control skills for new staff - 1â2 day</li><li>Granting credit and collecting debt in Europe - 1â2 day</li><li>Identifying debtors by 'type' to handle them accurately - 1 hour</li><li>Insolvency: Understanding bankruptcy / receivership / administration / winding-up / liquidation /<br />CVAs and IVAs - 2 hours</li><li>Late Payment of Commercial Debts Interest Act explained - 2 hours</li><li>Liaison with sales and other departments for maximum credit effectiveness - 1 hour</li><li>Suing in Scottish Courts (Small Claims and Summary Cause) - 1â2 day</li><li>Telephone techniques for successful debt collection - 11â2 hours</li><li>Terms and conditions of business with regard to credit and debt - 2 hours</li><li>Tracing 'gone away' debtors (both corporate and individual) - 11â2 hours</li><li>What to do if you/your organisation are sued - 1â2 day</li></ul><p>Other topics you might wish to consider could include:</p><ul><li>Assessment of new customers as debtor risks</li><li>Attachment of Earnings Orders</li><li>Bailiffs and how to make them work for you</li><li>Benefit overpayments and how to recover them</li><li>Cash flow problems (business)</li><li>Charging Orders over property/assets</li><li>Credit policy: how to write one</li><li>Council and Local Authority debt recovery</li><li>Consumer Credit Act debt issues</li><li>Using debt collection agencies</li><li>Director's or personal guarantees</li><li>Domestic debt collection by telephone</li><li>Exports (world-wide) and payment for</li><li>Emergency debt recovery measures</li><li>Education Sector debt recovery</li><li>Forms used in credit control</li><li>Factoring of sales invoices</li><li>Finance Sector debt recovery needs</li><li>Third Party Debt Orders (Enforcement)</li><li>Government departments (collection from)</li><li>Harassment (what it is - and what it is not)</li><li>Health sector debt recovery skills</li><li>Hardship (members of the public)</li><li>Insolvency and the Insolvency Act</li><li>In-house collection agency (how to set up)</li><li>Instalments: getting offers which are kept</li><li>Judgment (explanation of types)</li><li>Keeping customers while collecting the debt</li><li>Late payment penalties and sanctions</li><li>Letter writing for debt recovery</li><li>Major companies as debtors</li><li>Members of the public as debtors</li><li>Monitoring of major debtors and risks</li><li>Negotiation skills for debt recovery</li><li>Old debts and how to collect them</li><li>Out of hours telephone calls and visits</li><li>Office of Fair Trading and collections</li><li>Oral Examination (Enforcement)</li><li>Pro-active telephone collection</li><li>Parents of young debtors</li><li>Partnerships as debtors</li><li>Positive language in debt recovery</li><li>Pre-litigation checking skills</li><li>Power listening skills</li><li>Questions to solicit information</li><li>Retention of title and 'Romalpa' clauses</li><li>Sale of Goods Act explained</li><li>Salesmen and debt recovery</li><li>Sheriffs to enforce your judgment</li><li>Students as debtors</li><li>Statutory demands for payment</li><li>Small companies (collection from)</li><li>Sundry debts (collection of)</li><li>Terms and Conditions of Contract</li><li>Tracing 'gone away' debtors</li><li>The telephone bureau and credit control</li><li>Taking away reasons not to pay</li><li>Train the trainer skills</li><li>Utility collection needs</li><li>Visits for collection and recovery</li><li>Warrant of execution (enforcement)</li></ul>			 


                </section>

Finance Cert & Exam Prep

Finance For Non Finance Managers

Credit control training 'menu' (In-House)

Belfast

<p id="isPasted" style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The fundamental tool to identify waste, create effective process flow, reduce process cycle times, and implement process improvement.<br fr-original-style="" style="box-sizing: border-box;"></strong></p><p id="isPasted" style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Overview</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Many organizations that have started down the &ldquo;Lean Journey&rdquo; have realized that improvement events alone are not enough to take the organization to the next level of excellence, productivity, and efficiency. Improvement events create localized improvements, however, Lean tools such as Value Stream Mapping strengthens the gains obtained by providing vision and plan that connect all improvement activities.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">The primary purpose of creating a value stream map is to show you the places where you can improve your process by visualizing both its value-adding and wasteful steps. It employs a flowchart documenting every step in the process and therefore helps to identify waste, look for ways to reduce or eliminate the waste, and create effective flow of materials and information through all the processes in an organization.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">It is widely used to improve individual processes but can also be used to analyse and design flows at the system level across multiple processes, or across different departments.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Structure of the Course</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Our Value Stream Mapping Training course has been designed as a one-day programme so that your business can use it as the tool that allows you to see waste in manufacturing, production, and business processes, and provides the foundation for the creation of plans to remove or streamline non-value-adding steps. This is achieved by analysing the current state and designing a future state for the series of events that take a product or service from its beginning through to the customer.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">In Value Stream Mapping we follow a process from start to finish monitoring and measuring what happens within, and between, each process step. A flow diagram showing the process is drawn to reflect the current state of the operation. The non-value actions are identified in each step, and the process is analysed for opportunity to drastically reduce and simplify it to the fewest actions necessary.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">By reducing wastefulness, the redesigned process becomes more streamlined (the right things are being done) and more efficient (needing fewer resources). The reengineered process is flow charted in its future state with process steps and information flows redesigned, simplified, and made less expensive.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Although value stream mapping is often associated with manufacturing, it is also used in logistics, supply chain, service-related industries, healthcare, software development, product development, administrative and office processes.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">This one-day, highly interactive workshop will provide you with all the skills you need to use the Value Stream Mapping approach to make your processes more efficient. Delegates will analyse a real process, map the current state of a real process, identify waste in the process, and apply the tools to map the future state streamlining the process and achieving greater efficiency and productivity, thus building knowledge and confidence to lead and participate in mapping processes back at your organisation.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who would benefit from this Approach?</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Anyone who manages a process and wishes to make it more efficient and productive will benefit from this workshop. Managers who make decisions, and employees who work on the process being mapped should also be involved.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Cost</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">In-house workshop for up to 12 participants: &pound;1500 + VAT per group.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">In-house Option</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">This workshop is delivered in-house as a stand-alone training workshop or integrated into wider improvement activities. In-house workshops have the added benefit that an process trainees are familiar with can be used during training to demonstrate the value of the methodology and help make the training relevant. Contact us for bespoke pricing at compete@cforc.org. We will be happy to discuss Value Stream Mapping in the context of your own business needs.</p>

Centre for Competitiveness

The fundamental tool to identify waste, create effective process flow, reduce process cycle times, and implement process improvement.

Value Stream Mapping Workshop

Sheffield

<h3 id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 34px; box-sizing: border-box;" fr-original-style="font-size: 34px;">Empower your sales team to close more sales &amp; generate more revenue.</span>
<br fr-original-style="" style="box-sizing: border-box;">
</h3>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Want to boost your team&#39;s telephone sales performance? If so, our expert trainers can equip your team with powerful skills to sell more effectively.</span></p><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">

</span>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">This 1-day Telesales Skills Training Course is designed to improve your sales conversions, win more business, maximise your selling opportunities to achieve optimum revenue.</span></p><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">



</span>

<ul fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">

</span>
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Turn more <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">prospects</strong> into customers.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to overcome common customer <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">objections</strong>.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Discover and apply a new &amp; proven telephone sales <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">process</strong>.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Get past the <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">gatekeepers</strong> &amp; reach more key decision makers.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Optimise revenue by effectively cross-selling &amp; <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">up-selling</strong>.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Gain key telephone <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">closing techniques</strong> to win more business.</li></ul>
<div fr-original-style="" style="box-sizing: border-box;">
<br fr-original-style="" style="box-sizing: border-box;">
</div>
<div fr-original-style="" style="box-sizing: border-box;">
<br fr-original-style="" style="box-sizing: border-box;">
</div>
<div id="isPasted" fr-original-style="" style="box-sizing: border-box;"><a href="mailto:Info@LiveAndLearnConsultancy.co.uk?Subject=Re: Telesales Training for Staff" style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(33, 146, 210); border-width: 14px 16px 14px 18px; border-style: solid; border-color: rgb(33, 146, 210); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" fr-original-style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #2192d2; border-top: 14px solid #2192d2; border-bottom: 14px solid #2192d2; border-right: 16px solid #2192d2; border-left: 18px solid #2192d2; display: inline-block;">Email Us Now &nbsp;&gt;</a>&nbsp; <a href="https://www.liveandlearnconsultancy.co.uk/sales-training-courses/" style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(1, 176, 119); border-width: 14px 16px 14px 18px; border-style: solid; border-color: rgb(1, 176, 119); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" fr-original-style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #01b077; border-top: 14px solid #01b077; border-bottom: 14px solid #01b077; border-right: 16px solid #01b077; border-left: 18px solid #01b077; display: inline-block;">View Our Website &nbsp;&gt;</a></div>

<ul fr-original-style="" style="box-sizing: border-box;">
</ul>
<div fr-original-style="" style="box-sizing: border-box;">

<br fr-original-style="" style="box-sizing: border-box;">
</div>
<div fr-original-style="" style="box-sizing: border-box;">
<br fr-original-style="" style="box-sizing: border-box;">
</div>
<div fr-original-style="" style="box-sizing: border-box;">
<img src="https://images.cademy.co.uk/4a9a442f-3a06-46ed-8163-31463c8c7aa8/330de2b7-cdde-4638-b95a-15a83e9495bc/original.png" id="isPasted" style="width: 447px; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 447px;" fr-original-class="fr-draggable"><br fr-original-style="" style="box-sizing: border-box;">
</div>

<ul fr-original-style="" style="box-sizing: border-box;">
</ul>

<ul fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">
</span></ul>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
<br fr-original-style="" style="box-sizing: border-box;">
</p>

<h2 id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Suitability</span></h2><div fr-original-style="" style="box-sizing: border-box;">Designed by expert trainers, our Telesales Skills Training Course is perfect for</div>

<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">All Sales Staff.</li><li fr-original-style="" style="box-sizing: border-box;">Non-Sales Staff i.e Administration or Customer Service Staff.</li><li fr-original-style="" style="box-sizing: border-box;">Sales Reps.</li><li fr-original-style="" style="box-sizing: border-box;">Sales Administrators.</li><li fr-original-style="" style="box-sizing: border-box;">Telemarketers.</li><li fr-original-style="" style="box-sizing: border-box;">Call Handlers.</li><li fr-original-style="" style="box-sizing: border-box;">All Sales Teams.</li></ul>
<div fr-original-style="" style="box-sizing: border-box;">
<br fr-original-style="" style="box-sizing: border-box;">
</div>
<section id="isPasted" fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Overview</span></h2>

<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">1 Day - 10am to 4pm.</strong></li>
<li fr-original-style="" style="box-sizing: border-box;">Delivered in-person or virtually.</li>
<li fr-original-style="" style="box-sizing: border-box;">Suitable for individuals or groups.</li>
<li fr-original-style="" style="box-sizing: border-box;">Choose a date that best suits your team&#39;s availability.</li>
<li fr-original-style="" style="box-sizing: border-box;">Includes certification.</li></ul>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
<br fr-original-style="" style="box-sizing: border-box;">
</p>
<section id="isPasted" fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Looking to Train Your Team?</span></strong></h2>Good news, we charge a &#39;fixed day rate&#39; price.
<br fr-original-style="" style="box-sizing: border-box;">Whether you add x1 person or x15 people to your session, the cost remains the same.
<br fr-original-style="" style="box-sizing: border-box;">
<br fr-original-style="" style="box-sizing: border-box;">
<br fr-original-style="" style="box-sizing: border-box;">
<br fr-original-style="" style="box-sizing: border-box;"><a href="mailto:Info@LiveAndLearnConsultancy.co.uk?Subject=Re: Telephone Training Courses for Staff" style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(1, 176, 119); border-width: 14px 16px 14px 18px; border-style: solid; border-color: rgb(1, 176, 119); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" id="isPasted" fr-original-style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #01b077; border-top: 14px solid #01b077; border-bottom: 14px solid #01b077; border-right: 16px solid #01b077; border-left: 18px solid #01b077; display: inline-block;">Request Course Brochure &nbsp;&gt;</a>
<br fr-original-style="" style="box-sizing: border-box;">
</section></section>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
<br fr-original-style="" style="box-sizing: border-box;">
</p>

Live And Learn Consultancy

Professional Selling Skills (PSS)

B2B Sales

Automotive Sales

B2C Sales

Corporate Sales

This 1-day Telesales Skills Training Course is designed to improve your sales conversions, win more business, maximise your selling opportunities to achieve optimum revenue.

Telesales Skills Training - Telephone Sales Courses

<h4>Overview</h4>
						<hr />
						<div></div>
							<p>
							</p><p>Internal auditing is an independent and objective activity to evaluate an organisation's internal operations. You'll learn how to initiate an audit, prepare and conduct audit activities, compile and distribute audit reports and complete follow-up activities. It is very important for the organisation to have a smooth flow of accounting as it plays a very important role in the development of the organisation. Financial Managers or any person who deals with Accounts need to see that the company accounts are very updated and are free from any risks that can become a problem during the time of Auditing. </p>

<p><strong>Objectives</strong></p>

<p> </p>

<p>By the end of the course, participants will be able to:</p>

<ul>
	<li>Efficiently dealing with senior leaders with confidence </li>
	<li>Effective Contribution and Strategically Analysing and Auditing towards business success</li>
	<li>Analysing and Evaluating as an effective internal audit leader</li>
	<li>How to manage key relationships with the audit committee</li>
	<li>Practical methods for managing the audit committee and senior management</li>
	<li>Describing the significance to help maximize the contribution to their organization</li>
</ul>
<p>
							
							</p><div>
						
					</div>

GBA Corporate

Internal Audit Leadership Management

Online

On Site

West Lothian

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Do you want to retain your&nbsp; new staff member, give them a great start and ensure they belong in your team. Then assign a mentor.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Have you assigned a mentor for a new employees induction? Have you ensured they know the role of the mentor? Have you ensured the mentor has the skills they need? &nbsp;Are you a mentor and don&#39;t know where to start? &nbsp;Then this course could be for you.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">During this training you will learn skills how to:</p>
<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Be a successful Mentor</li>
<li fr-original-style="" style="box-sizing: border-box;">Build a Professional relationship with your Mentee</li>
<li fr-original-style="" style="box-sizing: border-box;">Use the questions in the SSSC National Induction resource safely.</li>
<li fr-original-style="" style="box-sizing: border-box;">Conduct Mentor Meetings.</li>
<li fr-original-style="" style="box-sizing: border-box;">Successfully monitor and evaluate the mentees progress</li>
</ul>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;This training is delivered virtually over 3 sessions and each session is 1hr.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We deliver this session on a one to one virtual platform or face to face. We can deliver to small groups but please contact us separately for costings.</p><div fr-original-style="" style="box-sizing: border-box;">This specific course is for training one person at a time.</div>

The Leadership Wizard

Business Leadership

Leadership Skills

Mentorship

Leadership

Being a Mentor using the SSSC National Induction resource

<p>This programme has a simple objective: to help a sales team create and implementa comprehensive account development plan.</p><p>If you want to earn strategic partner or preferred supplier status with your clients and customers then you need to add value to their business, consistently, and you can only do this if you have a plan - a key account management plan.</p>This programme will help participants:<ul><li>Discover opportunities - through a deeper understanding of the customer's business</li><li>Develop partnership - through a better 'value proposition' for the customer</li><li>Increase repeat business - based on higher customer satisfaction</li><li>Improve synergy - by getting everyone to 'sing from the same hymn sheet'</li><li>Develop a collaborative account plan - validated by the customer and their own management</li><li>Secure resources - management <em>will</em> align resources to execute <em>soundly based</em> account plans</li><li>Win an increased share of 'customer wallet' - through systematic account development</li></ul><section>
                    <h3>1 The six principles of strategic account development</h3><ul><li>Introduction to the PROFIT account development model:<ul><li>- Performance</li><li>- Relationships</li><li>- Objectives and goals</li><li>- Feedback</li><li>- Integration</li><li>- Teamwork</li></ul></li><li>Practical account development strategies: overview and case studies</li></ul> <h3>2 Performance</h3><ul><li>Use practical tools to help you manage and measure account performance and success</li><li>Design and build a monthly account dashboard for all sizes of account</li><li>Prioritise and manage accounts and customers pro-actively and successfully, using proven planning tools</li><li>Develop a cross-selling strategy to integrate products or solutions into the customer's business as closely as possible</li></ul> <h3>3 Relationships</h3><ul><li>How to build and manage key relationships within an account</li><li>Qualifying and managing key influencers accurately</li><li>Producing a 'relationship matrix' for each account quickly and easily</li><li>Approaching and developing new contacts strategically</li><li>Tools and techniques for successful tracking of contacts and call-backs</li><li>Developing a coach or advocate in every customer organisation pro-actively</li></ul> <h3>4 Objectives and goals</h3><ul><li>Where are you now? - how to establish your competitive position within an account</li><li>Know how to set, monitor and track key objectives for accounts over the short, medium and long term</li><li>Selling against the competition - developing both long- and short-term sales strategies</li></ul> <h3>5 Feedback - building loyal and satisfied customers</h3><ul><li>The correct way to manage customer expectations and create listening loops within an account</li><li>How to monitor and track your customer's perception and satisfaction with your organisation</li><li>Building a personalised satisfaction matrix for each account</li><li>Customer review meetings - best practice in building loyalty by regular joint planning events</li><li>Understanding the concept of long-term customer value and the importance of adapting a customer-focused attitude</li></ul> <h3>6 Integration</h3><ul><li>How to integrate your products or solutions with the customer's business needs and processes</li><li>Spot and react to early warning signals that may cause an account's loyalty to fade, reduce revenue or switch to a competitor</li><li>Developing a loyalty strategy for key accounts or groups of smaller accounts</li><li>Getting your message and strategy across to C-level contacts</li></ul> <h3>7 Teamwork</h3><ul><li>Working with others to achieve your account goals</li><li>Gaining internal commitment from your organisation</li><li>Managing and working with a virtual team</li><li>Creating cross-departmental communication loops</li></ul> <h3>8 Putting it all together</h3><ul><li>Personal account reviews</li><li>Personal learning summary and action plans</li></ul> 


                </section>

Account Manager

ACCA Strategic Business Leader (SBL)

Coaching & Consulting Business

Account Management

Business Development

Sales Management

Key account management (In-House)

<p>The work of a technical team is invariably challenging and often unpredictable. Definition of the work can be problematic, timescales can be hard to estimate and the right technical approach difficult to select. Staff involved in this type of work usually have very high levels of specialist knowledge in their field and have high expectations of those who lead them.</p><p>In addition to the challenges of the work, the team leader often has to balance the need for professional excellence with financial and commercial considerations and to ensure that team goals are realistic by being an effective negotiator with other project and senior managers.</p><p>These characteristics make technical team leadership a demanding and complex activity. This programme aims to help participants develop the skills needed to become an effective technical team leader.</p>The objectives of this programme are to help participants:<ul><li>understand the significance of leadership skills and their impact on team performance</li><li>review the key skills needed to be an effective, 'multi-dimensional' team leader and learn how to develop, adapt and apply them in practice</li><li>learn how to identify the preferred leadership style for the context and organisational culture and how to develop personal style versatility</li><li>understand the role of the project leader in building an effective team and the skills required to promote and sustain team performance</li><li>gain a better understanding of the interpersonal skills needed to motivate individual team members and harness the full potential of the team</li></ul><section>
                    DAY ONE <h3>1 Technical teams and leadership</h3><ul><li>What is a leader?</li><li>How much can leadership be learned?</li><li>The team environment and the impact of leadership skills</li><li>The characteristics of high performance teams and their leaders</li><li>Some useful models and theories of leadership explored</li><li>Types of leadership; choosing how to use leadership power</li><li>Evaluating personal leadership style; how to develop style flexibility</li></ul> <h3>2 Essential skills for team leaders</h3><ul><li>3 key dimensions of effective leadership: inwards, outwards and upwards</li><li>Developing and promoting a 'team vision': strategic thinking skills</li><li>The vital role of communication skills and how to develop them</li><li>Understanding others; emotional intelligence skills</li><li>Being a visible leader; behavioural and influencing skills</li><li>Building effective relationships; the importance of trust and respect</li></ul> DAY TWO <h3>3 Leading inwards to build the team</h3><ul><li>The role of leadership in developing team performance</li><li>Understanding individuals in the team; recognising team role preferences</li><li>Managing conflict and promoting positive team dynamics</li><li>Setting standards, maintaining discipline and rewarding performance</li><li>Harnessing team potential: building motivation within the team</li><li>Promoting team learning; the team leader as coach / mentor</li></ul> <h3>4 Leading outwards and upwards to support the team</h3><ul><li>Negotiating realistic team goals; effective influencing skills</li><li>Gaining empowerment and support from the key stakeholders</li><li>Leading upwards: knowing when and how to take the initiative</li><li>Building team credibility within the organisation; helping the team deliver</li><li>Becoming an effective team player in leadership teams</li><li>Building and maintaining rapport with influential stakeholders</li></ul> 


                </section>

Team Leading

Project Leadership

Team Leader

Team Management

Leadership Development

Leading technical teams (In-House)

<p>The need for key staff to have commercial skills is paramount, as the public sector is increasingly opened up as a commercial market, in which organisations compete against each other and the private sector for contracts. Generating additional income and being commercially aware is vital for this to be a success, and is what many public sector organisations are looking to do.</p>This programme will help you:<ul><li>See commercial awareness as not just another skill-set, but as a different mind-set</li><li>Use a variety of tried-and-tested commercial, analytical decision-making techniques and tools</li><li>Define your commercial objectives</li><li>Develop a strategic focus</li><li>Start looking at service clients as market segments</li><li>Analyse, in a competitive context, your service offering</li><li>Plan a commercial strategy, prepare for its implementation and see it through to execution</li></ul><section>
                    <h3>1 What is commercial thinking?</h3><ul><li>Understand what it means to be a commercial thinker</li><li> Identifying commercial opportunities often involves not only a different skill set but also a different mindset; looking at the services that you provide</li></ul> <h3>2 Defining strategic commercial objectives</h3><ul><li>Defining your key commercial objectives</li><li>Prioritising your strategic objectives</li><li>Two key strategic planning tools:<ul><li>Resource and Competency Matrix</li><li>PESTLE</li></ul></li><li>How to apply these tools to your particular situation</li></ul> <h3>3 Developing a strategic focus</h3><ul><li>Decision-making on how to compete in the markets identified by your strategic objectives requires a strategic focus</li><li>Developing strategic focus</li><li>A tool for helping you to make those decisions: using the Ansoff Matrix</li></ul> <h3>4 Defining customer targets</h3><ul><li>How to think more commercially by understanding who all your customers are and how they differ from each other</li><li>how to apply the principles to your areas to identify the type of customers you have and their key characteristics - Customer segmentation</li><li>Who are your customers? How do their needs vary? - Scenarios</li></ul> <h3>5 The competitive market place</h3><ul><li>Understanding the competitive forces at play</li><li>Different types of competition</li><li>Analysing your competitive environment using Porter's 5 Forces model</li></ul> <h3>6 Meeting stakeholder expectations</h3><ul><li>Two simple models to help you identify the key stakeholders who could influence your commercial environment</li><li>How to use your stakeholders to help you achieve your commercial objectives</li></ul> <h3>7 Implementation - systems, structures and processes</h3><ul><li>Effective commercial activity involves working with others to implement ideas and strategies</li><li>What do you need to have in place before you implement your commercial strategy?</li><li>How to health-check your organisation prior to implementation using the McKinsey 7S framework</li></ul> <h3>8 Implementation - people and culture</h3><ul><li>A good commercial strategy only works if the people involved buy in to the ideas and if the culture of the organisation is conducive to the effective implementation</li><li>How the latest thinking in behavioural economics can help you develop your culture and people to work commercially</li></ul> <h3>9 Tools and checklists</h3><ul><li>Be more commercial within your sphere of influence using a commercial checklist to help you</li><li>Using the checklist as a benchmark against the most commercially aware organisations</li><li>Using the checklist as a health check - both corporately and individually</li></ul> 


                </section>

Commercial Manager

Strategic Thinking

Business & Marketing

Commercial awareness in the public sector (In-House)

<p>Project management can seem scary and rather intimidating. The whole aim of this programme is to give people a simple and straightforward way of dealing with projects without having to use complex and confusing systems.</p><p>This two-day course is designed to introduce the apparently complex world of project management in a simple and practical manner. The programme is for anybody who has to run a project of any nature. It has been attended by people from as diverse fields as events management, fashion, charities, oil companies and so on. The programme is run without using any IT project management systems although an introduction can be given if required.</p><p>At the end of the programme participants will leave understanding:</p><ul><li>What a project is and why projects are so important today</li><li>The roles of a project manager</li><li>Some key language and concepts</li><li>A simple 5-step model for organising projects</li><li>How to make sure you understand what your 'client' really wants</li><li>A set of three simple tools to plan the project</li><li>How to make decisions</li><li>What to monitor when the project is running</li><li>How to close the project</li></ul><section>
                    <h3>1 Introduction</h3><ul><li>What is the aim of this programme?</li></ul> <h3>2 Background thinking</h3><ul><li>What is a project?</li><li>The project manager's eternal triangle (cost-quality-time)</li><li>What are the characteristics of successful projects?</li><li>Who are the key characters in a project?</li><li>What are the roles of a project manager?</li></ul> <h3>3 The project process</h3><ul><li>Why have one?</li></ul> <h3>4 Project initiation</h3><ul><li>What is the aim?</li><li>Identifying key information</li><li>Key skill: mission analysis</li><li>Initial risk analysis</li><li>Document and sign-off</li></ul> <h3>5 Decision-making - 'Stop, Think, Act!'</h3><ul><li>The 'Stop, Think, Act!' technique</li><li>Recognise the opportunity to make a decision</li><li>The 3 Cs - making sure we understand the decisions we have to make</li><li>Identifying options</li><li>Making your decision</li><li>Taking it to action</li></ul> <h3>6 Creativity</h3> <h3>7 The planning stage</h3><ul><li>Identify all discrete tasks</li><li>Sequence and dependencies</li><li>Time line - critical path</li><li>Resources</li><li>Project base-line</li></ul> <h3>8 Execution stage - delivering the result</h3><ul><li>Monitor</li><li>Evaluate</li><li>Adapt</li><li>Control</li><li>Review</li></ul> <h3>9 The project close</h3><ul><li>Review</li><li>Documentation</li><li>Have we delivered?</li><li>What have we learned?</li></ul> 


                </section>

Project Management Institute (PMI)

Project Management Professional (PMP)

Project Management

Programme Manager

Google Project Management

Project Manager

Project management made easy! (In-House)

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Within the basic four&nbsp;colour&nbsp;energies are contained two sets of opposites.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Underlying each pair of opposites there is a TENSION.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This tension acts like a force, just like gravity. &nbsp; You cannot see&nbsp;it,&nbsp;you cannot hear it or touch it with your hands. &nbsp; You will, however, experience the impact of the tension.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We each make a choice in how we perceive this tension. &nbsp;We can choose to be proactive and use this tension to create win/win outcomes. &nbsp;We can choose to be reactive and disconnect from the energy viewing it as a negative.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The choice we make determines our results.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It is important to remember, we make our own choice. &nbsp; The person who represents your opposite energy is not responsible for your choice.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">When you&rsquo;re proactive in engaging with this tension you achieve successful dynamics. &nbsp;Become reactive with this tension and you will experience dysfunctional dynamics.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><img src="https://images.cademy.co.uk/24bd9347-eb1e-4a9c-87b0-bc006b591fe3/af498831-25fb-4d00-8dd0-b9467a6a4096/original.jpeg" style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 0px 5px 5px; text-align: right; cursor: auto; max-width: calc(100% - 5px); float: right; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 0px 5px 5px; text-align: right; cursor: auto; max-width: calc(100% - 5px); float: right;" fr-original-class="fr-draggable"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The Opposite Colour Energies</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Blue &amp; Yellow are Opposite&nbsp;Colours</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The tension between Blue energy &amp; Yellow energy is based around&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">IDEAS</strong>&nbsp;and&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PROCESSES</strong>.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Red &amp; Green are Opposite&nbsp;Colours</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The tension between Red energy &amp; Green energy is based around&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">TASKS</strong>&nbsp;and&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PEOPLE.</strong></p>

Within the basic four colour energies are contained two sets of opposites.
Underlying each pair of opposites there is a TENSION.
This tension acts like a force, just like gravity. You cannot see it, you cannot hear it or touch it with your hands. You will, however, experience the impact of the tension.
We each make a choice in how we perceive this tension. We can choose to be proactive and use this tension to create win/win outcomes. We can choose to be reactive and disconnect from the energy viewing it as a negative.
The choice we make determines our results.
It is important to remember, we make our own choice. The person who represents your opposite energy is not responsible for your choice.
When you’re proactive in engaging with this tension you achieve successful dynamics. Become reactive with this tension and you will experience dysfunctional dynamics.

The Opposite Colour Energies
Blue & Yellow are Opposite Colours
The tension between Blue energy & Yellow energy is based around IDEAS and PROCESSES.
Red & Green are Opposite Colours
The tension between Red energy & Green energy is based around TASKS and PEOPLE.

colour-energies.com

Team Building

Insights

Insights Discovery

Gain insights into how to master the dynamics of the opposite colour energies and see the dynamics within your team shift towards healthy relationships.  Watch as your bottom line improves as suddenly more is getting done in a smarter way.

Mastering the Dynamics of the Colour Energies

General Admission

Early Bird Discount

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong id="isPasted" style="color: rgb(34, 177, 77); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(34, 177, 77);">CPD Accredited, Interactive&nbsp;Short Course</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">2 hr session</li><li fr-original-style="" style="box-sizing: border-box;">What is Attention Deficit Disorder?</li><li fr-original-style="" style="box-sizing: border-box;">How can you best understand, and thus cope and help those affected?</li></ul><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Contents:</strong><ul id="isPasted" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What is ADHD</li><li fr-original-style="" style="box-sizing: border-box;">ADHD as part of the Autistic Spectrum</li><li fr-original-style="" style="box-sizing: border-box;">How to help you cope if you have ADHD</li><li fr-original-style="" style="box-sizing: border-box;">How to cope with children who have ADHD</li><li fr-original-style="" style="box-sizing: border-box;">Great for teachers and TAs in schools, others who work with people who have ADHD, and of course, those with ADHD themselves</li></ul><h2 fr-original-style="" style="box-sizing: border-box;">Benefits of this Short Course:</h2><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Boys are around 4 x as likely to have ADHD</li><li fr-original-style="" style="box-sizing: border-box;">Worldwide, 5% of people have it - that is 1 out of every 20!</li><li fr-original-style="" style="box-sizing: border-box;">The figure for this is estimated to be higher in the UK</li><li fr-original-style="" style="box-sizing: border-box;">This means that every single classroom in the UK will have at least one child or young people with Attention Deficit Hyperactive Disorder</li><li fr-original-style="" style="box-sizing: border-box;">Learn more about the condition and how you can help them cope and take part in &#39;normal&#39; life.</li></ul><h2 fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></h2>

CPD Accredited, Interactive Short Course
2 - 3.5 hr sessions
What is Attention Deficit Disorder?
How can you best understand, and thus cope and help those affected?
Course Contents:
What is ADHD
ADHD as part of the Autistic Spectrum
How to help you cope if you have ADHD
How to cope with children who have ADHD
Great for teachers and TAs in schools, others who work with people who have ADHD, and of course, those with ADHD themselves
Benefits of this Short Course:
Boys are around 4 x as likely to have ADHD
Worldwide, 5% of people have it - that is 1 out of every 20!
The figure for this is estimated to be higher in the UK
This means that every single classroom in the UK will have at least one child or young people with Attention Deficit Hyperactive Disorder
Learn more about the condition and how you can help them cope and take part in 'normal' life.




Pochat Training

Neurodiversity

ADHD (Attention Deficit Hyperactivity Disorder)

Coping With ADHD

<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Level 3 Award in Education and Training (RQF)</strong> formerly known as PTLLS, has been designed to introduce teaching for individuals who aspire or currently work in adult education. This includes FE colleges, training providers, workplace training departments and/or Local Authorities. It is a nationally recognised qualification and is also often the preference for employers to source as an accredited train-the-trainer qualification. This qualification includes written assignments and a practical micro-teach session, which can be completed remotely. &nbsp;</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Online Remote Tutor-led Sessions</strong></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">This version of the course allows you to attend two days of online sessions led by an experienced tutor. Then come back online 2-3 weeks later to deliver your micro-teach session to your peers. Use this gap in time to prepare your micro-teach and complete the written work for the qualification. This allows you to fully complete in as little as 2-3 weeks. The micro-teach date is flexible and you can also enrol for self-study learning if preferred.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Units:</strong></span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learners will achieve 12 credits across 3 units:</span></p><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understanding roles, responsibilities and relationships in education and training</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understanding and using inclusive teaching and learning approaches in education and training</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understanding assessment in education and training</li></ul><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Assessments:</span></strong></span></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">This qualification is assessed by a portfolio of evidence which must cover all assessment criteria of the units selected. Assessment methods include:</span></p><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">3 x written assignments.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">A micro-teach session</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Self-evaluation</li></ul><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style="color: rgb(58, 58, 58);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who should do this course?</strong></span><br fr-original-style="" style="box-sizing: border-box;"></span></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The Level 3 Award in Education and Training (RQF) has been designed to introduce teaching for individuals who would like to work or currently work within FE Colleges, Independent Training Providers and/or Local Authorities.&nbsp;It can meet the needs of a range of trainee teachers, such as:</span></p><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Individuals not currently teaching or training &ndash; achievement of the qualification does not require practice other than microteaching.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Individuals currently teaching and training, including those new to the profession &ndash; although the qualification does not require practice, opportunities may be made available to observe and provide feedback on a trainee teacher&rsquo;s practice; and</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Individuals currently working as assessors, who wish to achieve a qualification that introduces teaching.</li></ul><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style="color: rgb(58, 58, 58);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Pre-requisites</strong></span><br fr-original-style="" style="box-sizing: border-box;"></span></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learners must be aged 19+ years to be enrolled in this course. You do not need to be in a current teaching or training role to complete this qualification.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Please note: course materials are provided in English and the practical assessment must be completed in English.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(58, 58, 58); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(58, 58, 58); font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Resources</strong></span><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">In addition to our extensive online resources, learners will receive our resource pack by post, which includes:</span></p><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learner Handbook</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Printed Training Manual/Workbook</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Printed copies of assignments and session plan templates</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Pen and highlighter</li></ul><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><img src="https://atctraining.net/wp-content/uploads/2022/05/WelcomePack-300x277.png" alt="" width="198" style="color: rgb(0, 0, 0); width: 160px; height: 156.768px; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); width: 160px; height: 156.768px;" fr-original-class="fr-draggable"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style="color: rgb(58, 58, 58);"></span><span style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style="color: rgb(58, 58, 58);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certificate</strong></span><br fr-original-style="" style="box-sizing: border-box;"></span></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Upon successful completion, learners will receive an externally accredited certificate by Focus Awards, a nationally recognised and Ofqual-regulated awarding organisation.&nbsp;</span></p>

ATC Training Limited

The Level 3 Award in Education and Training (RQF) formerly known as PTLLS, has been designed to introduce teaching for individuals who aspire or currently work in adult education. This includes FE colleges, training providers, workplace training departments and/or Local Authorities. It is a nationally recognised qualification and is also often the preference for employers to source as an accredited train-the-trainer qualification. This qualification includes written assignments and a practical micro-teach session, which can be completed remotely.  

Online Remote Tutor-led Sessions

This version of the course allows you to attend two days of online sessions led by an experienced tutor. Then come back online 2-3 weeks later to deliver your micro-teach session to your peers. Use this gap in time to prepare your micro-teach and complete the written work for the qualification. This allows you to fully complete in as little as 2-3 weeks. The micro-teach date is flexible and you can also enrol for self-study learning if preferred.

Level 3 Award in Education and Training (Remote Online Tutor-led) PTLLS

<blockquote id="isPasted" fr-original-style="" style="border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);"><p style="text-align: justify; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: justify;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);"><span id="isPasted" fr-original-style="" style="box-sizing: border-box;">This wokrshop is designed to equip participants with the skills to identify, understand, and effectively respond to signs of suicidal intentions. Participants will explore the potential causes of suicidal thoughts, gain the knowledge necessary to help someone experiencing these thoughts stay safe and techniques to promote a supportive and proactive environment in the workplace.</span></span></strong></p></div></blockquote><div fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(30, 10, 60); text-align: justify; box-sizing: border-box;" fr-original-style="color: rgb(30, 10, 60); text-align: justify;"><span data-slate-fragment="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" style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"> </span></h3><p style="color: rgb(111, 111, 110); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(111, 111, 110);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(254, 114, 53); font-size: 18px; box-sizing: border-box;" fr-original-style="color: rgb(254, 114, 53); font-size: 18px;">This workshop focuses on:&nbsp;</span></strong></p><ul style="color: rgb(111, 111, 110); box-sizing: border-box;" fr-original-style="color: rgb(111, 111, 110);"><li id="isPasted" style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">Understanding the stigma and hidden impact on those who lose someone to suicide.</li><li style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">How suicide affects others, and what might cause suicidal thoughts and actions.</li><li style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">Recognising the difference between what someone intends and what actually happens - invent vs. impact or outcome.</li><li style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">Guidance on creating a safe environment for those at risk.</li><li style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">How to spot the signs and ask about suicidal thoughts.</li><li style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">How to refer someone to trained suicide first aiders.</li></ul><div fr-original-style="" style="box-sizing: border-box;"><span style="caret-color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="caret-color: rgb(51, 51, 51);"><br fr-original-style="" style="box-sizing: border-box;"></span></div></div><h6 style="color: rgb(18, 103, 106); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(18, 103, 106);"><span style="color: rgb(254, 112, 37); font-size: 24px; box-sizing: border-box;" fr-original-style="color: rgb(254, 112, 37); font-size: 24px;">Your takeaways&nbsp;</span></h6><h6 style="color: rgb(18, 103, 106); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(18, 103, 106);"><sup fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 18px; color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51);">By the end of the workshop, participants will be equipped with the necessary tools to provide compassionate and effective first-aid support to those in need, fostering a safer and more supportive community.&nbsp;</span></sup></h6>

Starling

Health & Wellbeing

Mental Health

Accredited Mental Health First Aid

Mental Health At Work

This workshop equips employees to recognise and respond to signs of suicidal intentions. Participants will learn about the causes of suicidal thoughts and gain tools to help individuals stay safe.

Suicide First Aid Lite

Virtual (on-line) event

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages:</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Enhanced Reflective Practice:&nbsp;</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Continuous Learning:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Emotional Support:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Feedback and Validation:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ethical Guidance:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Networking and Collaboration:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Professional Accountability:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.</span></p>

Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages:

Enhanced Reflective Practice: Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work.

Continuous Learning: Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development.

Emotional Support: The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work.

Feedback and Validation: Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice.

Ethical Guidance: Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations.

Networking and Collaboration: Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice.

Professional Accountability: Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.

The Northern College Of Clinical Hypnotherapy

Clinical Supervision

Hypnotherapist

Professional Development

Peer Supervision for Clinical Hypnotherapists:

Peer supervision for clinical hypnotherapists fosters professional growth through enhanced reflective practice, continuous learning, emotional support, feedback and validation, ethical guidance, networking, and professional accountability.

- **Enhanced Reflective Practice**: Facilitates self-reflection, helping hypnotherapists identify strengths, weaknesses, and areas for improvement through peer discussions.
- **Continuous Learning**: Expands knowledge by sharing innovative techniques, research findings, and emerging trends, promoting ongoing professional development.
- **Emotional Support**: Provides a supportive space for therapists to share experiences and receive emotional support, addressing the emotional demands of the profession.
- **Feedback and Validation**: Offers constructive criticism and fresh perspectives, aiding in skill refinement and improved clinical practice.
- **Ethical Guidance**: Allows discussion of ethical dilemmas and collaborative solutions, ensuring adherence to professional standards.
- **Networking and Collaboration**: Builds professional networks, leading to collaboration, referrals, and partnerships.
- **Professional Accountability**: Encourages high standards and self-reflection through peer discussions, enhancing practice quality.

Peer Supervision.

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time <em fr-original-style="" style="box-sizing: border-box;">Essentials in Communication and Co-production with Parents/Carers</em>. We recommend that you have completed the &#39;Essentials&#39; course before booking this course (please see our booking page or contact <span style="color: rgb(209, 72, 65); box-sizing: border-box;" fr-original-style="color: rgb(209, 72, 65);">admin@bornattherighttime.com</span> to find out more).&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.</span><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Content</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Using lived experience to understand what can lead to conflict and relationship breakdown&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Relationship building and avoiding conflict and t</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">he factors underpinning challenging situations and difficult conversations&nbsp;</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">System structures which negatively affect effective communication and collaboration&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The impact of trauma and use of trauma informed practice&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">BRAVING inventory (Brene Brown) and creating healthy boundaries&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ways to create professional, meaningful connection with parents/carers in the current context.<br fr-original-style="" style="box-sizing: border-box;"></span></span></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Delivery</strong></span></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);">2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024</span></li></ul>

This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time Essentials in Communication and Co-production with Parents/Carers. We recommend that you have completed the 'Essentials' course before booking this course (please see our booking page or contact admin@bornattherighttime.com to find out more). 
Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.

Content
Using lived experience to understand what can lead to conflict and relationship breakdown
Relationship building and avoiding conflict and the factors underpinning challenging situations and difficult conversations
System structures which negatively affect effective communication and collaboration
The impact of trauma and use of trauma informed practice
BRAVING inventory (Brene Brown) and creating healthy boundaries
Ways to create professional, meaningful connection with parents/carers in the current context.
Delivery
2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024

Born at the Right Time

Learning Disability Nurse

Allied Health

SENCO

Allied Health Professions (AHP)

Midwifery

Healthcare Workers

Sen Teaching Assistant

Speech & Language Therapist

Social Worker

Occupational Therapist

Disability Awareness

Speech & Language Therapy (SLT)

Social Care

Learning Disability

Physiotherapist

Inspiring, interactive and unique 4-hour CPD certified Communication and Co-production training. 

Difficult Conversations, Conflict and Relationship Building with Parents/Carers (Oct 24)

<div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><h2 style="color: var(--heading-color-h2); box-sizing: border-box;" fr-original-style=" color: var(--heading-color-h2);">What is the course about?</h2></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><h6 style="color: var(--heading-color-h6); box-sizing: border-box;" fr-original-style=" color: var(--heading-color-h6);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Main Components</span></strong></h6></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><div style="color: var(--text-container-color); box-sizing: border-box;" fr-original-style=" color: var(--text-container-color);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our Online CPD TAFL programme is practical and it combines the theory of teaching Arabic as a foreign language with observed and assessed teaching practice with real students of Arabic.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course develops skills and knowledge needed for teaching Arabic at universities, international schools, higher and further education institutes, and language centres.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our TAFL Course is CPD Certified (Certificate No 48801.&nbsp;</p><div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><h2 style="color: var(--heading-color-h2); box-sizing: border-box;" fr-original-style=" color: var(--heading-color-h2);">What will I learn?</h2></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><h6 style="color: var(--heading-color-h6); box-sizing: border-box;" fr-original-style=" color: var(--heading-color-h6);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Curriculum</span></strong></h6></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><div style="color: var(--text-container-color); box-sizing: border-box;" fr-original-style=" color: var(--text-container-color);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Language Awareness</li><li fr-original-style="" style="box-sizing: border-box;">The learner, the teacher and the teaching/learning context</li><li fr-original-style="" style="box-sizing: border-box;">Planning for effective teaching</li><li fr-original-style="" style="box-sizing: border-box;">Classroom management and teaching skills</li><li fr-original-style="" style="box-sizing: border-box;">Resources and materials for teaching Arabic</li><li fr-original-style="" style="box-sizing: border-box;">Professional development for teachers of Arabic</li></ul><div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><h2 style="color: var(--heading-color-h2); box-sizing: border-box;" fr-original-style=" color: var(--heading-color-h2);">What is the timetable?</h2></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><h6 style="color: var(--heading-color-h6); box-sizing: border-box;" fr-original-style=" color: var(--heading-color-h6);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Course Schedule</span></strong></h6></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><div style="color: var(--text-container-color); box-sizing: border-box;" fr-original-style=" color: var(--text-container-color);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Part-time Option</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Input Sessions: Week 1-9, Thursday 15:00-18:00 GMT</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Teaching Practice: Week 5-9, Tuesday 17.00-19.00 GMT</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Full-time Option</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Input Sessions: Week 1-3, Monday, Thursday, and Friday 15:00-18:00 GMT</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Teaching Practice: Week 2-4, Tuesday and Wednesday 17.00-19.00 GMT</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">teaching practice</strong>&nbsp;is shared amongst participants. If you have your own students, you will be able to record lessons with them during the course.</p></div></div></div></div></div></div>

 International Language Experts

Language Teaching

Initial Teacher Training (ITT)

Online CPD TAFL Course: Master the Art of Teaching Arabic.

Online CPD TAFL: Certificate in Teaching Arabic as a Foreign Language

<p dir="ltr" id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">Facilitated by: Teresa Nightingale, HIGN trustee and Income Generation &amp; Marketing Director, Wirral Hospice St John&rsquo;s</span></p><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">Sharing and networking session to introduce any newcomers to the hospice sector to each other.</span><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">To also discuss topics that will be suitable for HIGN to set up as training or networking sessions for you to join.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">THIS SESSION WILL NOT BE RECORDED.</span><br fr-original-style="" style="box-sizing: border-box;"></span></p><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">Session aimed at those relatively new (joined within the last 12mths) to the hospice sector: various roles</span>

Facilitated by: Teresa Nightingale, HIGN trustee and Income Generation & Marketing Director, Wirral Hospice St John’s
Sharing and networking session to introduce any newcomers to the hospice sector to each other.
To also discuss topics that will be suitable for HIGN to set up as training or networking sessions for you to join.

THIS SESSION WILL NOT BE RECORDED.
Session aimed at those relatively new (joined within the last 12mths) to the hospice sector: various roles

Hospice Income Generation Network

Thu 10 Oct 2024: Newcomers Networking

Contents:
- Workshop Overview
- Topics
- Who should attend
- Group Rates
- Chynna Clayton Bio
- Kate Wood Bio
- Past Attendee Feedback




EA/PA Excellence Workshop
We are delighted to announce three dates for our exclusive EA/PA Excellence Workshop facilitated by Kate Wood and keynoted by Chynna Clayton "Body Woman" to Michelle Obama former First Lady of the United States of America. 
Our aims for this workshop:
Build and maintain resilience in the face of ever-increasing demands on time and energy
Add to best-practice strategies for strengthening relationships online with colleagues, clients and key stakeholders
Develop influencing skills to confidently handle difficult front-line situations and people
Topic 1
Handling pressure with resilience

Recognise what's within your control and how to let go of what's not
Learn the science behind negative thinking and how to retrain your brain for maximum impact
Explore how to find the bright spot in your ever-changing workstack for motivation
Topic 2
Strengthening working relationships online
Understand why online working makes it difficult to get people to do what you need
Discover how best to build trust and connection when working remotely and in hybrid environments
Learn the key do's and don'ts for virtual communication
Topic 3
Managing time and boundaries
Use conflict-handling strategies confidently for long-term benefits
Practice ways to hold your ground without damaging your reputation
Create and maintain boundaries for personal effectiveness
Keynote Address with Q&A from the audience:
Keynote from Chynna Clayton former assistant to First Lady of the United States, Michelle Obama.
Opportunity for the audience to take part in a Q&A with Chynna on how to excel within an administration role



Who will attend?
PA's
EA's
Administrative roles
This workshop is open to females, male including trans women/males and non-binary professionals.







Group Rate Discounts
Group discounts are on request - please call 0800 949 9111 or email support@ownyoursuccess.co.uk if you need support around this matter. 





Chynna Clayton Bio
Keynote Speaker
 

Empathetic, strategic, and meticulous about the details, Chynna Clayton has built a career enabling some of the world’s most influential leaders to excel in high-stress environments.
Chynna is the founder and CEO of Matriarch Made Development, a consulting firm that helps organizations develop high performing administrative teams and identify and address overall operating structure
and events logistics inefficiencies. From helping leaders figure out their onboarding, communication flow, event logistics and how to further develop the talents of their teams, Chynna supports leading organizations in creating a systematic approach to tackling business/events challenges and bottlenecks.
Prior to Matriarch Made, Chynna worked in the personal office of Barack and Michelle Obama as their Director of Travel and Event Operations. Her career also includes administrative roles at Disney and the White House where she served as “body woman” to Mrs. Obama during the Obama Administration.
Chynna graduated from University of Florida with a B.S. in Event Management and Political Science and a minor in Business. She currently resides in Washington, DC with her wife, Retired Naval Chief Petty Officer, Katina Hoyles.
Chynna was featured in Michelle Obama’s latest book, The Light We Carry

“She could adapt in all types of environments, remain­ing unflappable in the face of change. On any given day, I might go from having a conversation with a group of students at a school to filming a television show or recording a podcast. I could meet with a world leader or the head of a philanthropic organization and then have dinner with A-list celebrities. It was Chynna facilitating every move.”
— Direct Quote from Michelle Obama in The Light We Carry
Chynna Featured on The Michelle Obama's Podcast




Kate Wood
Workshop Facilitator 

 
Kate is a business owner, qualified coach, consultant, facilitator, trainer, podcaster and public speaker with a background in learning & development, employee engagement strategy, continuous improvement, communications and marketing. After 25 years working across the board in blue-chip, non-profit and civil service organisations she now provides support to businesses looking to evolve and become great places for people to work in and with. 
Having worked with a wide variety of clients from school-age students to senior executives, she has been designing and running workshops, seminars and classes in person or via web events since she left long commutes and corporate roles behind in 2014 when she created her first two businesses. Her passion is in improving working relationships between roles and functions, supporting people to discover how to be their best selves at work. She does this in the auto-motive industry, financial services, medical teams, charities, global media, retail, education systems and the arts.
When she’s not working, she and her classic car Monty Morgan can be found zipping around the English countryside.
Kate's training & qualifications
CTI Co-Active certified coach, ICF registered (CPCC) (PCC)
Coach supervisor (ESQA) (EMCC)
Lean Six Sigma Black Belt
Lumina Sparks practitioner
Hay Group Leadership Styles & Climate accredited coach
Human Capital Institute certified in human capital strategy
Sheppard Moscow advanced business consulting
Conflict management trained (Thomas-Kilman instrument)
Chartered Institute of Marketing Diploma



So, will you be joining us? 🤔
See what our attendees said here. 



Own Your Success

Learning & Development

Administrative Assistant

Career Development

Personal Assistant

Executive Assistant

Corporate Learning & Development

Ethical Leadership

Discover how to elevate your career as an executive assistant or personal assistant with our comprehensive EA Mastery Workshop. Gain new skills, strategies, and tools to maximize your impact and achieve success.

EA/PA Excellence Workshop Virtual

Early release

General release

Last Remaining Seats

Join us for an exclusive webinar where we will showcase our brand-new Custom Certificates feature, designed to help you streamline the way you create, issue, and manage certificates. Whether you’re issuing course completions, attendance acknowledgements, or professional qualifications, our new feature provides flexibility and efficiency to elevate your course offerings.

What You’ll Learn:
How to design and build custom certificate templates using the new Certificate Builder.
Best practices for automating certificate issuing and expiration management.
How to use new features like auto-issuing, certificate expiration tracking, and more.
Tips for managing certificates at scale, including viewing, revoking, and filtering contacts by certificate expiry dates.


Interactive Q&A & Feedback Session
We want to hear from you! This is your opportunity to ask questions, share feedback, and request new features or improvements. We’re dedicated to making Cademy work better for you, so your input is invaluable in shaping future updates.

Who Should Attend?
This webinar is perfect for course creators, administrators, and training managers who want to enhance their certificate management process and make their courses stand out.
Custom Certificates are only available to customers on the Pro plan or above. If you’re not on the Pro plan yet, this is the perfect opportunity to learn more about this feature and explore upgrading to unlock its full potential.
Don’t miss this chance to see our latest features in action and contribute to the future of Cademy!

381 Professional Development courses near Dunfirmline

Getting paid - telephone tactics for debt collection (In-House)

By The In House Training Company

Credit control training 'menu' (In-House)

By The In House Training Company

Value Stream Mapping Workshop

By Centre for Competitiveness

Telesales Skills Training - Telephone Sales Courses

By Live And Learn Consultancy

Internal Audit Leadership Management

By GBA Corporate

Being a Mentor using the SSSC National Induction resource

By The Leadership Wizard

Key account management (In-House)

By The In House Training Company

Leading technical teams (In-House)

By The In House Training Company

Commercial awareness in the public sector (In-House)

By The In House Training Company

Project management made easy! (In-House)

By The In House Training Company

Search By Location