1270 Organisational Behaviour courses

This one day masterclass is designed to provide a practical application of the content that is covered within The DEI Playbook and is aimed at anyone tasked with launching and implementing diversity and inclusion within their organisation.

Aspire Consulting and Training Ltd is indisputably at the forefront of Transformative Coachingworldwide. We have a commitment to prepare individuals as coaches to achieve sustainable change for the people around them, so that they are being developed and supporting many types of growth. Achieved through a process of heightening awareness and deepening learning, this differs from other coaching methodologies that employ a tactical or remedial approach more useful in trouble-shooting and problem solving.   As people pursue coach training, they want a program with high standard, proven methodology and worldwide recognition. The TAP-C™ Model is a globally delivered program that enhances professional coaching industry standards. Our certification training program offers a fresh, leading edge approach to enable authentic and deliberate change.   We offer the ultimate solution to maximise human capital. Businesses are expecting their managers to devote an ever-increasing portion of their time to coach others and this is a trend that will only continue to expand. The challenges have never been greater for achieving results through people, and coaching will remain a vital leadership skill for the decades to come. A proven strategy for creating sustained growth, coaching enables superior performance of individuals, teams, and whole organisations.    The TAP-C™ Model is not just a new methodology or trend; it is more of a tool that drives a positive change. It helps people gain clarifications through meaningful conversations. It promotes learning by stimulating people to think through about their situation and urges them to take initiatives. Coaching is all about making people realise what needs to be modified and offer them appropriate support to bring about a change.    "Coaching is about influencing individuals to make conscious, empowered decisions to become leaders in their own lives. It is a process that occurs in a special conversation that enables learning and development and thus improves performance. It is a way of working with people that leaves them more competent and more fulfilled so that they are more able to contribute and find meaning in what they are doing."   Jay Acharya   The TAP-C™ Model incorporates a blend of coaching, mentoring and counselling, that, although considered different, share some key characteristics and skills to always support positive outcomes.    Coaching involves the belief that the individual has the answers to their own problems within, and need the focus to unlock their own potential.  Mentoring is like coaching, with a general agreement that a mentor can partner in some way to help expedite any decision making.  Counselling is closer to a therapeutic intervention. Focusing on past situations and identify ways to overcome barriers, that may be internal or external.   Our TAP-C™ Model therefore truly incorporates what we know to be an Influencing and Empowered approach to Coaching in the following way: We will explore the supporting principles of a coach and the guiding principles of a mentor, by using practical methods to help you become more effective and confident.    The purpose of this training to improve your performance at the same time of improving other abilities and create a cultured and productive working atmosphere. The core objective of the course is to enable you to set and achieve organisational, departmental and personal goals, by communicating clearly with their teams, managing time more effectively and prioritising work so that achieving an organisational strategy is more of a fluid approach.   Aims and Objectives                             The sessions focus on the theoretical aspects of empowering people in an organisation, by increasing the awareness of current competencies and abilities. The programme will meet all the objectives outlined below: * Gain a greater understanding of organisational activities * How the TAP-C™ Model can be used to develop a person and a team * Establish how to know when to be a coach, mentor and councillor * The behaviour’s of being a confident coach * How to help a person recognise their strengths and developmental areas  * How to create and develop an empowered structured organisation

Through this course, you'll gain a deep understanding of the role of OB and its contemporary trends in today's dynamic business environment. Delve into the rich history of different perspectives of organisational behaviour, from classical theories to contemporary approaches. Learn how classical theories have shaped our understanding of OB and explore cutting-edge contemporary theories that are transforming the way we work. Enroll today and take your first step towards mastering the intricacies of organisational behaviour!" Discover the driving forces behind organisational behaviour and gain insights into contemporary trends that are shaping the modern workplace. From classical theories to cutting-edge approaches, this course will equip you with the knowledge and skills to understand and manage OB in today's dynamic business environment. After the successful completion of the course, you will be able to learn about the following, * Understand Organisational Behaviour (OB), its role and Contemporary Trends. * Explain different perspectives of organisational behaviour. * Explore Classical Theories of Organisational Behaviour. * Understand Contemporary Theories of Organisational Work. Through this course, you'll gain a deep understanding of the role of OB and its contemporary trends in today's dynamic business environment. Delve into the rich history of different perspectives of organisational behaviour, from classical theories to contemporary approaches. Learn how classical theories have shaped our understanding of OB and explore cutting-edge contemporary theories that are transforming the way we work. Enroll today and take your first step towards mastering the intricacies of organisational behaviour!" Discover the driving forces behind organisational behaviour and gain insights into contemporary trends that are shaping the modern workplace. From classical theories to cutting-edge approaches, this course will equip you with the knowledge and skills to understand and manage OB in today's dynamic business environment. * VIDEO - COURSE STRUCTURE AND ASSESSMENT GUIDELINES Watch this video to gain further insight. * NAVIGATING THE MSBM STUDY PORTAL Watch this video to gain further insight. * INTERACTING WITH LECTURES/LEARNING COMPONENTS Watch this video to gain further insight. * ORGANISATIONAL CONTEXT AND CONTEMPORARY ORGANISATIONAL BEHAVIOUR Self-paced pre-recorded learning content on this topic. * ORGANISATIONAL CONTEXT AND CONTEMPORARY ORGANISATIONAL BEHAVIOUR Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. * CEO, Director, Manager, Supervisor * Business Managers * Human Resources Professionals * Organizational Development Practitioners * Leadership and Management Consultants * Industrial/Organizational Psychologists * Business Students AVERAGE COMPLETION TIME 2 Weeks ACCREDITATION 3 CPD Hours LEVEL Advanced START TIME Anytime 100% ONLINE Study online with ease. UNLIMITED ACCESS 24/7 unlimited access with pre-recorded lectures. LOW FEES Our fees are low and easy to pay online.

A positive work culture is essential for any organisation that wants to be successful. It can help to attract and retain top talent, boost productivity, and improve customer satisfaction. But how do you create a positive work culture? That's where this Building a Positive Work Culture: Principles of Organisational Behaviour Management course comes in.   In this course, you will learn the principles of organisational behaviour management. We will teach you about the essentials of leadership, decision-making, power and politics in an organisational setting. Explore the importance of effective team management, conflict resolution and negotiation in promoting a harmonious workplace. Learn to use practical learning and performance management insights to drive productivity and job satisfaction. This course also addresses the vital aspect of managing organisational change, enabling you to lead your team smoothly through transitions.   Finally, learn about organisational culture and its impact on behaviour. The curriculum ends with an understanding of how you can leverage these principles to build a culture that promotes positivity and overall well-being. By the end of the course, you will know how to build and maintain a positive work culture. Enrol today, and embark on a path to transforming your work environment into a beacon of positivity and productivity! Learning Outcomes: Upon completion of the Building a Positive Work Culture course, you will be able to:   * Understand the fundamental principles of Organisational Behaviour Management. * Comprehend the influence of individual behaviour, personality, and values in organisations. * Gain insights into managing workplace emotions, attitudes, and stress effectively. * Learn the principles of employee motivation and effective communication. * Acquire skills in leadership and performance management. * Understand the dynamics of power, politics, and decision-making in organisations. * Master techniques for managing conflict, negotiation, and organisational change. * Grasp the impact of organisational culture on behaviour and performance. Who is this course for: This Building a Positive Work Culture course is ideal for:   * Aspiring and existing managers seeking to enhance their leadership skills. * HR professionals aiming to create a positive work environment. * Team leaders and supervisors focused on boosting team performance. * Professionals seeking a career change into organisational development roles. * Business owners wanting to improve their company culture. Certification After studying the course materials of the Sourdough Cooking Essentials: Discover Artisan Cooking course, there will be a written assignment test which you can take either during or at the end of the course. After passing the test, you will have a range of certification options.    * A CPD Accredited PDF Certificate - £4.99 * A CPD Accredited Hardcopy Certificate - £8.00.  * A PDF Transcript - £4.99  * A Hardcopy Transcript - £9.99.    Select according to your needs, and we assure timely delivery of your chosen certificate. Requirements This professionally designed Sourdough Cooking Essentials: Discover Artisan Cooking course does not require you to have any prior qualifications or experience. It is open to everyone, and you can access the course from anywhere at any time. Just enrol and start learning! Career Path:  Completing this course paves the way for many exciting career opportunities. Participants can consider roles such as Organisational Development Manager, HR Manager, or Team Lead. Additionally, it opens doors to consultative roles, offering guidance to businesses on fostering a positive work culture. The skills acquired also equip learners for leadership positions across various sectors. COURSE CURRICULUM Module 01: Introduction to Organisational Behaviour Management Introduction to Organisational Behaviour Management 00:07:00 Module 02: Individual Behaviour, Personality and Values in Organisations Individual Behaviour, Personality and Values in Organisations 00:10:00 Module 03: Workplace Emotions, Attitudes and Stress Workplace Emotions, Attitudes and Stress 00:09:00 Module 04: Foundations of Employee Motivation Foundations of Employee Motivation 00:09:00 Module 05: Perception and Communication Perception and Communication 00:10:00 Module 06: Leadership Management in Organisations Leadership Management in Organisations 00:09:00 Module 07: Understanding Management Understanding Management 00:10:00 Module 08: Learning and Performance Management Learning and Performance Management 00:09:00 Module 09: Work Teams and Groups Management Work Teams and Groups Management 00:10:00 Module 10: Managing Power and Political Behaviour in Organisations Managing Power and Political Behaviour in Organisations 00:09:00 Module 11: Decision-making in Organisations Decision-making in Organisations 00:08:00 Module 12: Organisational Culture: The Impact on Organisational Behaviour Organisational Culture: The Impact on Organisational Behaviour 00:09:00 Module 13: Managing Conflict and Negotiation Managing Conflict and Negotiation 00:10:00 Module 14: Organisational Change Management Organisational Change Management 00:10:00

Online MHFA England mental health first aid course delivered by Registered Mental Health Nurses from Mindmaps Wellbeing. Why choosing Mindmaps Wellbeing is a good choice for your mental health training. The MHFA England RRP is £325pp, our rate is £300pp and our fee includes: ✅ Instructor led training sessions over two days ✅ Course Manual ✅ Workbook ✅ Handy Cue Card ✅ MHFAider Certificate upon completion Plus, exclusively when you choose Mindmaps Wellbeing, it also includes: ✅ Your instructors are Registered Mental Health Nurses and Healthcare Educators (They of course have their own lived experiences too, which they bring to the course, ensuring the content is brought to life). ✅ Access to our online MHFAider peer support groups moderated by the instructor team. ✅ Access to MINDWELL companion for resources, self-care, and ongoing guidance to support you in the role as a MHFAider. ✅ Advanced Delegate Plan – This allows delegates to book onto our open courses on dates that suit, with the best value on course fees available. For a little extra: ✅ Quarterly Facilitated MHFAider Forum – to provide ongoing expert support and guidance. ✅ Organisational MINDWELL Companion tailored for your workplace / organisation.

Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course is any IT, facilities or data centre professional who works in and around the data centre and who has the responsibility to achieve and improve the availability and manageability of the data centre. Overview After completion of the course the participant will be able to:? Choose an optimum site for mission-critical data centre based on current and future needs? Describe all components that are important for high availability in a data centre and how to effectively setup the data centre? Name and apply the various industry standards? Describe the various technologies for UPS, fire suppression, cooling, monitoring systems, cabling standards, etc, and to select and apply them effectively to cost-efficiently enhance the high-availability of the data centre.? Review the electrical distribution system to avoid costly downtime? Enhance cooling capabilities and efficiency in the data centre by using existing and new techniques and technologies for the increased cooling requirements of the future? Design a highly reliable and scalable network architecture and learn how to ensure installers apply proper testing techniques? Create effective maintenance contracts with equipment suppliers ensuring the best return on investment? Setup effective data centre monitoring ensuring the right people get the right message? Ensure proper security measures, both procedural and technical, are established to safeguard your company's valuable information in the data centre The course will address how to setup and improve key aspects such as power, cooling, security, cabling, safety, etc., to ensure a high available data centre. It will also address key operations and maintenance aspects. THE DATA CENTRE, IT?S IMPORTANCE AND CAUSES FOR DOWNTIME DATA CENTRE STANDARDS AND BEST PRACTICES DATA CENTRE LOCATION, BUILDING AND CONSTRUCTION * Selecting appropriate sites and buildings and how to avoid pitfalls Various components of an effective data centre and supporting facilities setup RAISED FLOOR/SUSPENDED CEILING * Uniform, concentrated and rolling load definitions Applicable standards Raised Floor guidelines Signal Reference Grid, grounding of racks Disability act and regulations Suspended ceiling usage and requirements LIGHT * Standards Light fixture types and placement Emergency lighting, Emergency Power Supply (EPS) POWER INFRASTRUCTURE * Power infrastructure layout from generation to rack level ATS and STS systems Redundancy levels and techniques Three-phase and single-phase usage Power distribution options within the computer room Power cabling versus bus bar trunking Bonding versus grounding Common Mode Noise and isolation transformers Distribution boards, form factors and IP-protection grades Power quality guidelines Real power versus apparent power How to size and calculate load in the data centre Generators Static and dynamic UPS systems, selection criteria, how they operate and energy efficiency option Battery types, correct selection and testing Thermo-graphics ELECTRO MAGNETIC FIELDS * Electrical fields and magnetic fields definitions and units of measurements Sources of EMF Effects of EMF on human health and equipment (H)EMP Standards EMF shielding solutions EQUIPMENT RACKS * Rack standards, properties and selection criteria Security considerations Power rail/strip options COOLING INFRASTRUCTURE * Temperature and humidity recommendations Cooling measurement units and conversion rates Sensible and latent heat definitions Differences between comfort and precision cooling Overview of different air conditioner technologies Raised floor versus non-raised floor cooling Placement of air conditioner units and limitations to be observed Supplemental cooling options Cold aisle/hot aisle containment WATER SUPPLY * Importance of water supply and application areas Backup water supply techniques DESIGNING A SCALABLE NETWORK INFRASTRUCTURE * The importance of a Structured Cabling System Planning considerations Copper and Fiber cable technology and standards ANSI/TIA-942 Cabling hierarchy and recommendations Testing and verification SAN storage cabling Network redundancy Building-to-building connectivity Network monitoring system requirements FIRE SUPPRESSION * Standards for fire suppression Detection systems Various total flooding fire suppression techniques and systems, their benefits and disadvantages Handheld extinguishers Signage and safety Regulatory requirements and best practices DATA CENTRE MONITORING * Data centre monitoring requirements EMS versus BMS Water leak detection systems Notification options and considerations OPERATIONAL SECURITY AND SAFETY PRACTICES * Data centre security layers Physical, infrastructure and organisational security Safety measures and essential signage LABELLING * Choosing a labelling scheme Recommended labelling practices Network labelling DOCUMENTATION * How to setup proper documentation Document management policies and procedures CLEANING * Cleaning practices for the data centre MTBF/MTTR * Standards and definitions Calculation models The ?real? value MAINTENANCE CONTRACTS/SLA/OLA EXAM: CERTIFIED DATA CENTRE PROFESSIONAL ADDITIONAL COURSE DETAILS: Nexus Humans Certified Data Centre Professional (CDCP) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified Data Centre Professional (CDCP) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Aspire Consulting and Training Ltd is indisputably at the forefront of Transformative Coachingworldwide. We have a commitment to prepare individuals as coaches to achieve sustainable change for the people around them, so that they are being developed and supporting many types of growth. Achieved through a process of heightening awareness and deepening learning, this differs from other coaching methodologies that employ a tactical or remedial approach more useful in trouble-shooting and problem solving.   As people pursue coach training, they want a program with high standard, proven methodology and worldwide recognition. The TAP-C™ Model is a globally delivered program that enhances professional coaching industry standards. Our certification training program offers a fresh, leading edge approach to enable authentic and deliberate change.   We offer the ultimate solution to maximise human capital. Businesses are expecting their managers to devote an ever-increasing portion of their time to coach others and this is a trend that will only continue to expand. The challenges have never been greater for achieving results through people, and coaching will remain a vital leadership skill for the decades to come. A proven strategy for creating sustained growth, coaching enables superior performance of individuals, teams, and whole organisations.    The TAP-C™ Model is not just a new methodology or trend; it is more of a tool that drives a positive change. It helps people gain clarifications through meaningful conversations. It promotes learning by stimulating people to think through about their situation and urges them to take initiatives. Coaching is all about making people realise what needs to be modified and offer them appropriate support to bring about a change.    "Coaching is about influencing individuals to make conscious, empowered decisions to become leaders in their own lives. It is a process that occurs in a special conversation that enables learning and development and thus improves performance. It is a way of working with people that leaves them more competent and more fulfilled so that they are more able to contribute and find meaning in what they are doing."   Jay Acharya   The TAP-C™ Model incorporates a blend of coaching, mentoring and counselling, that, although considered different, share some key characteristics and skills to always support positive outcomes.    Coaching involves the belief that the individual has the answers to their own problems within, and need the focus to unlock their own potential.  Mentoring is like coaching, with a general agreement that a mentor can partner in some way to help expedite any decision making.  Counselling is closer to a therapeutic intervention. Focusing on past situations and identify ways to overcome barriers, that may be internal or external.   Our TAP-C™ Model therefore truly incorporates what we know to be an Influencing and Empowered approach to Coaching in the following way: We will explore the supporting principles of a coach and the guiding principles of a mentor, by using practical methods to help you become more effective and confident.    The purpose of this training to improve your performance at the same time of improving other abilities and create a cultured and productive working atmosphere. The core objective of the course is to enable you to set and achieve organisational, departmental and personal goals, by communicating clearly with their teams, managing time more effectively and prioritising work so that achieving an organisational strategy is more of a fluid approach.   Aims and Objectives                             The sessions focus on the theoretical aspects of empowering people in an organisation, by increasing the awareness of current competencies and abilities. The programme will meet all the objectives outlined below: * Gain a greater understanding of organisational activities * How the TAP-C™ Model can be used to develop a person and a team * Establish how to know when to be a coach, mentor and councillor * The behaviour’s of being a confident coach * How to help a person recognise their strengths and developmental areas  * How to create and develop an empowered structured organisation

This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design.

Transform your human resource and payroll management skills with our comprehensive "Payroll, HR & HR Systems" course bundle! Gain a solid theoretical grounding with three QLS-endorsed courses: Payroll Management, HR (Human Resource), and Complete Guide to HR Systems. On successful completion, enjoy the prestige of owning a hardcopy certificate for each, showcasing your dedication and knowledge. But the learning doesn't stop there. Our bundle includes five additional CPD QS accredited courses, handpicked for their relevance to modern HR operations. Sage 50 Payroll for Beginners provides a thorough introduction to the popular payroll software, while Organisational Behaviour, HR and Leadership unpacks the intricacies of organisational dynamics. With Certificate in HR Audit, you can dive deep into internal HR procedures, and with Virtual Interviewing for HR and Safer Recruitment Training, you'll master the art of virtual recruitment and talent acquisition, a skill crucial in today's digital age. Key Features of the Payroll, HR & HR Systems Bundle: * 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Payroll, HR & HR Systems bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. * QLS Course 01: Payroll: Payroll Management * QLS Course 02: HR (Human Resource) * QLS Course 03: Complete Guide to HR systems * 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. * Course 01: Sage 50 Payroll for Beginners * Course 02: Organizational Behaviour, HR and Leadership * Course 03: Certificate in HR Audit * Course 04: Virtual Interviewing for HR * Course 05: Safer Recruitment Training * In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. * Course 01: Professional CV Writing * Course 02: Job Search Skills * Course 03: Self Esteem & Confidence Building * Course 04: Professional Diploma in Stress Management * Course 05: Complete Communication Skills Master Class * Convenient Online Learning: Our courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. This incredible, comprehensive 8-course bundle guarantees a holistic understanding of Payroll, HR Systems, equipping you with the theoretical knowledge to make a mark in your professional journey. Learning Outcomes: * Gain a strong theoretical foundation in payroll management. * Understand the principles and practices of Human Resource Management. * Learn the use and application of HR systems. * Comprehend the basics of Sage 50 Payroll. * Develop insights into Organisational Behaviour and Leadership in HR context. * Master the techniques of HR Audit. * Equip yourself with virtual interviewing skills and safer recruitment practices. Our Payroll, HR & HR Systems course bundle delivers an in-depth, theoretical understanding of key HR topics. It brings together knowledge from various fields like payroll management, HR audit, and HR systems, providing a holistic perspective on the overall management of human resources. The bundle further highlights the importance of organisational behaviour, leadership, and safer recruitment practices - pivotal aspects in maintaining a harmonious and productive work environment. CPD 250 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? This bundle is ideal for: * Students seeking mastery in this field * Professionals seeking to enhance their skills * Anyone who is passionate about this topic CAREER PATH * HR Manager (Salary range: £35,000 - £60,000) * Payroll Specialist (Salary range: £25,000 - £40,000) * HR Systems Analyst (Salary range: £30,000 - £50,000) * Recruitment Specialist (Salary range: £22,000 - £35,000) * Organisational Development Manager (Salary range: £45,000 - £70,000) CERTIFICATES DIGITAL CERTIFICATE Digital certificate - Included HARD COPY CERTIFICATE Hard copy certificate - Included

Duration 3 Days 18 CPD hours This course is intended for This course is aimed at people in senior roles including CIOs, chief digital officers and other aspiring CxOs, as well as consultants and others involved in digital transformations, service delivery and strategic delivery. Overview By the end of this course, you will understand: The internal and external factors to consider while crafting digital strategy How IT strategy differs from digital strategy and how they can be integrated Creating a digital strategy that achieves the most value from digital Implementing and sustaining digital strategy Developing and nurturing digital capabilities for continual business innovation and value co-creation This course takes you on a digital strategy journey. Its iterative, eight-step model moves from ?vision? through to ?actions? and is about creating sustainable, digital momentum. You experience the four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise. This class includes an exam voucher. Prerequisites Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management. 1 - ITIL GUIDING PRINCIPLES TO ALL ASPECTS OF DIGITAL AND IT STRATEGY * Focus on Value * Start Where You Are * Progress Iteratively with Feedback * Collaborate and Promote Visibility * Think and Work Holistically * Keep It Simple and Practical * Optimise and Automate 2 - LEVERAGE DIGITAL STRATEGY TO REACT TO DIGITAL DISRUPTION * Digital Technology * Digital Business * Digital Organisation * Digitisation * Digital Transformation * Business Strategy and Business Models * Digital and IT Strategy * Products * Services * Relationship Between Digital, IT Strategy and Components of ITIL SVS. 3 - RELATIONSHIP BETWEEN CONCEPTS OF DIGITAL AND IT STRATEGY, SERVICE VALUE SYSTEM AND SERVICE VALUE CHAIN * Environmental Analysis * External Analysis: PESTLE * Internal Analysis: Four Dimensions of Service Management 4 - HOW AN ORGANISATION USES DIGITAL AND IT STRATEGY TO REMAIN VIABLE IN ENVIRONMENTS * How an Organisation?s Viability is Related to Agile, Resilient, Lean, Continuous and Co-Creational it is * How to Analyse the VUCA Factors and Address them in a Digital and IT Strategy * Organisation?s Position in a Particular Market or Industry * Digital Positioning Tool to Determine Appropriate Position for a Digital Organization 5 - EXPLAIN AND COMPARE THREE LEVELS OF DIGITAL DISRUPTION * Ecosystem * Industry/Market * Organisational * Influenced factors * Achieving Customer/Market Relevance * Achieving Operational Excellence * Internal and External Focus * Balanced Approach 6 - STRATEGIC APPROACHES BY DIGITAL AND IT TO ACHIEVE CUSTOMER/MARKET RELEVANCE AND OPERATIONAL EXCELLENCE * How to Apply Approaches to Achieve Customer/Market Relevance * Customer Journeys * Omnichannel Delivery and Support * Context-Sensitive Delivery and Support * Customer Analytics * Customer Feedback and 360ø Approaches * How to Achieve Operational Excellence in the Four Dimensions of Service Management * Understand the Financial Aspects of Digital and IT Strategy in Terms of the Following * Financial Policies * Portfolio Optimization * Funding Projects, Products and Services * Balancing Cost of Innovation and Operation * Charging Models * Assess Strategic Approaches for Digital Organizations 7 - RISKS AND OPPORTUNITIES OF DIGITAL AND IT STRATEGY * Concept of Risk Management in the Context of a Digital Organisation * Context of Digital and IT Strategy * Identify Risk * Assess Risk * Concept of Risk Posture and Show How to Determine an Acceptable Balance Between Opportunity and Risk * Explain the Concept of Innovation, Including its Key Elements and Techniques * Apply Techniques to Develop and Maintain a Culture of Innovation 8 - STEPS AND TECHNIQUES INVOLVED IN DEFINING AND ADVOCATING FOR DIGITAL AND IT STRATEGY * How to Use Digital Readiness Assessment to Perform Gap Analysis Between an Organisation?s Current and Desired Positions Approaches for Scraping Data from Dynamic Websites * How to Define and Communicate a Vision and a Strategy * How to Use Business Cases to Advocate for a Digital and IT Strategy 9 - IMPLEMENTATION OF A DIGITAL AND IT STRATEGY * How to Define Operating Models for Digital Organisations * Major Skills Required of Leaders in Digital Organisation * Apply Approaches to Strategy Coordination and Implementation: * Large-Scale Transformation * Incremental Transformation * Mergers and Acquisitions * Individual Changes * Approaches to POMs (Parallel Operating Models) * How to Assess Success of a Digital and IT Strategy * Typical Activities of a Digital Transformation Programme