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Competency Management & Assurance in the Energy Industry
By Asia Edge
ABOUT THIS TRAINING COURSE Within the energy industry, it is a requirement, both contractual and in some areas legislative, to ensure effective internal systems are in place which support employee development and provide evidence of their competence. A Competence Management and Assurance process - if correctly developed and applied - provides employees and organisations with the tools to demonstrate competence and contributes to career development of the individual. The 3 full-day course focuses on Competence Management Systems (CMS) which are typically in use within the Energy Industry, their structure and process development requirements. In addition, the course details the assessment process, the role of the competency assessors within the organisation and the relationship between competence management and training provision. For impactful learning, the course instructor uses a variety of instructional methodologies such as lectures, discussions, individual reflection, games, mystery puzzles, video, case studies, team syndication, group presentations, sharing and feedback. Training Objectives This course will provide attendees with an understanding of: * The role of competencies in the Energy industry * The benefits of Competency Management System to the organisation * The components of a Competency of Competency Management System * The know how to implement the Competency Management System * The roles and responsibilities within a Competency Management System * The know how to develop Competency Models * The relationship between Competency Management and Capability Development * The know how to conduct Organisational Analysis * The know how to conduct Job Analysis and Task Analysis * The know how to develop Competency Standards and Development Guides using the 70:20:10 principle * The competency assessment process, tools and methodologies * The know how to package and communicate the Competency Assessment Reports to Management * Competency Management Case Studies in the Energy Industry Target Audience This course will benefit professionals from Human Resource and Capability Development as well as Line Managers. Course Level * Basic or Foundation Trainer Your expert course leader is an independent consultant trainer with more than 30 years of experience in People & Organizational Development. She has retired from her full-time job and is currently serving as an Associate Consultant / Trainer with several Learning & Development organizations operating in Malaysia and Singapore. A chemist by training, her interest in People & Organizational Development was so intense that she decided to switch profession during her earlier years of employment, and she has never looked back since. She has gathered extensive hands-on experience, leading key projects and delivering learning programs in her field of expertise with numerous leading organizations in South East Asia, the Middle East and Europe. A project that she is particularly proud in completing was the transformation of PETRONAS Management Training Institute into a regional Leadership Centre. While leading this project, she was given the opportunity to be seconded to General Electric (GE), a Fortune 500 multinational known for its cutting-edge leadership development innovation. She was instrumental in the development of the existing leadership model for PETRONAS. In addition, she was also extensively involved in the development and implementation of Technical Competency Development process that is currently being used by more than 20 disciplines in the organization. Another massive project that she was heavily involved in was the creation of the quality culture for PETRONAS. The project saw the establishment of PETRONAS' own quality principles where she played a key role in propagating the desired mindset towards the creation of a high performing culture. Her involvement in this project took her to many PETRONAS Operating Companies which spanned into several countries across the globe including Malaysia, Indonesia, Vietnam, Sudan, South Africa and Switzerland, creating awareness through learning programs and consultancy services. The PETRONAS Quality Principles have since evolved into shared values that are now known as the PETRONAS Culture Beliefs. In keeping her expertise current after retiring from full-time employment since 2017, she has continued to deliver learning programs, providing coaching and consultancy services to selected Oil & Gas companies in Malaysia, Indonesia, Singapore, India, Oman and Thailand. Among her most recent work are virtual learning deliveries and consultancies during the COVID-19 pandemic to some government linked companies / agencies in Malaysia and PTT Exploration & Production Company of Thailand. Outside her professional circle, she is an avid cyclist, a jungle tracker and a mount climber. She is also an accredited trainer from the Human Resource Development Corporation (HRD CORP). POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations
Introduction to sales (In-House)
By The In House Training Company
When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: * Profile customers * Research and identify potential new customers * Use the consultative sales process * Build effective rapport with customers * Identify customer needs through effective questioning and listening * Position products and services effectively * Close the sale or gain commitment to further action * Manage their customer portfolio to maximise sales 1 INTRODUCTION * Aims and objectives of the training * Personal introductions and objectives * Self-assessment of existing sales skills * Overview of content 2 KNOWING YOUR CUSTOMERS * Who are your customers, and what do they want from you? * What are your strengths, compared to your competitors? * Who are your new potential customers? * How do you communicate with new customers? * What do you need to know about your customers before you start to sell? * Making the initial approach * Planning your pipeline - keeping the customers coming 3 THE FOUR-STEP SALES PROCESS * Overview of the consultative sales process * Key benefits of using the consultative sales process * Focusing on behaviours not targets * The behaviours of a good salesperson * Common pitfalls and mistakes * Personal strengths and weaknesses 4 BUILDING RAPPORT * First impressions - Mehrabian theory of communication * Short cuts to building rapport * Looking out for clues as to how the customer is thinking * Looping back to keep the conversation flowing * Acknowledging past communication * Dealing with emotions such as anger * Setting the agenda to keep control * Getting past gatekeepers 5 QUESTIONING AND LISTENING * How to ask open questions to uncover information * Left brain questions * When closed question can be useful * What stops us listening? * The four levels of listening * How to develop your listening skills 6 PRESENTING PRODUCTS AND SERVICES TO CUSTOMERS * When to present * Using benefits not features * Making it personal * Using reciprocity * The tendency towards the middle * Using consistency 7 GAINING COMMITMENT * Testing the water * Dealing with objections using ACLEO * Asking for the business * Getting referrals * Ending with a personalised close * Following-up 8 MANAGING YOUR CUSTOMER PIPELINE * Spotting opportunities for cross-sales * Managing your portfolio * Maximising sales proactively * Review meetings * Customer satisfaction measures and surveys * Mystery shopping 9 PUTTING IT ALL TOGETHER * Skills practice * Personal learning summary and action plans
Online Options
Show all 85Medical Terminology Training Courses - Level 1
By Mediterm Training
An Introduction to Medical Terminology short course delivered online via Teams, suitable for anyone wishing to learn the basics of terminology. Dates of courses can be seen when clicking ‘register’ below. -------------------------------------------------------------------------------- Level One – Introduction to Medical Terminology. > “It's like a light has just been switched on and I now understand more of what > I'm doing!” – Feedback from attendee of Level one course. This course is aimed at anyone who requires a knowledge of medical terminology in their role. It is suitable for administrative staff, health care workers, medical secretaries, managers, Allied Health Professionals, essentially anyone who may encounter medical terminology and wishes to develop their medical terminology knowledge further. We also offer sessions to those requiring an overview of medical terminology to support applications to study medicine, veterinary medicine or dentistry. We can train between 1-30 learners from any organisation. If you have a specific training request, please speak to us and we can accommodate your needs. We recently trained a group of sign language interpreters who found the training invaluable when working in medical environments. The sessions are delivered via Teams (2x 2 hour meetings) so are highly accessible, a webcam and microphone are required although not essential. The aim of the course is for learners to develop an understanding of medical terminology in an enjoyable, interactive and informative way so that they are better able to decipher and unravel the mystery of long medical words. The course covers the following topics:- * Basics of medical terminology – word building * Common Roots, prefixes and suffixes * Anatomy and physiology via a virtual tour of the body * Major bones of the body * Prescription writing and abbreviations * Classification of drugs * Common Abbreviations * Instruments and investigations * Medical Specialities and personnel * Blood tests At the end of the course students will have a clear understanding of medical terminology and are encouraged to use their newly learned skills in a series of quizzes and interactive games. All attendees are given a Certificate of Attendance and a comprehensive handout. Many people who attend these courses are keen to develop their skills further and may wish to proceed to the Level Two Intermediate Award in Medical Terminology. -------------------------------------------------------------------------------- MEDICAL TERMINOLOGY TRAINING COURSES Established in 2006 and the UK’s largest provider of medical terminology training, we offer a range of courses to suit your needs from beginner through to advanced level. Our bespoke courses have been designed to suit the needs of healthcare professionals incorporating relevant terminology and content to directly benefit the workplace. Click 'more course information' below to view further details of each of our courses.
LOOKING FOR: ADULT FICTION Francesca Riccardi is a literary agent at Kate Nash Literary Agency. She has previously worked in sales roles at HarperCollins, Constable & Robinson, Atlantic Books (where she was recognised as a 2017 Bookseller Rising Star), and most recently was sales and marketing director for Canelo. She has worked with authors including Holly Seddon, Rachel Lynch, Cesca Major, Robert Fabbri, Marion Todd, M C Beaton, Catherine Ryan Howard, and Phil Rickman. Francesca is looking for character-driven popular commercial fiction with a strong voice and sense of place. She is particularly interested in crime, thriller, mystery books set in aspirational or unusual locations, and historical fiction, particularly adventure fiction that showcases lesser known experiences and/or female and diverse voices. Francesca would like you to submit a covering letter, 1 page synopsis and the first 5000 words of your manuscript in a single word document. (In addition to the paid sessions, Francesca is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk [agent121@iaminprint.co.uk] to apply, outlining your case for this option which is offered at the discretion of I Am In Print). By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Tuesday 11 June 2024
DESCRIPTION: The Mystery Shopper Course will give learners an outline of how to successfully work as a mystery shopper. This course will talk about critical regions to comprehend before setting out as a mystery shopper, from your response to what will what you are normally expected to do. This course will investigate other vital regions from the organisation perspective, for example, the estimation of reports for statistical surveying for markets and more. Regardless of whether you are occupied with working in this field only for extra income or you want to seek after a vacation in research advertising, you can start instantly and begin adapting all the important viewpoints about mystery shopping. WHO IS THE COURSE FOR? * Individuals interested in restaurant evaluation. * Individuals with basic internet and email skills. * Individuals who have a lot of free time. * Individuals interested to know more about mystery shopping. ENTRY REQUIREMENT: * This course is available to all learners, of all academic backgrounds * Learners should be aged 16 or over to undertake the qualification. * Good understanding of English language, numeracy and ICT are required to attend this course. ASSESSMENT: * At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. * Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. CERTIFICATION: * After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. * PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. WHY CHOOSE US? * Affordable, engaging & high-quality e-learning study materials; * Tutorial videos/materials from the industry leading experts; * Study in a user-friendly, advanced online learning platform; * Efficient exam systems for the assessment and instant result; * The UK & internationally recognised accredited qualification; * Access to course content on mobile, tablet or desktop from anywhere anytime; * The benefit of career advancement opportunities; * 24/7 student support via email. CAREER PATH: Mystery Shopper Course is a useful qualification to possess, and would be beneficial for the following careers: * Trade marketing executive. * Sales development manager. * Editor. * Market researcher. * Market advertiser. Mystery Shopper Course The Mystery Shopping 00:30:00 Introduction to Mystery Shopping 01:00:00 Why Firms Use Mystery Shoppers 01:00:00 Types of Mystery Shopping 00:30:00 Typical Assignments 00:30:00 Things You Need For Your First Apartment 00:15:00 Essential Opportunities of Mystery Shopping 01:00:00 A Typical Working Day 00:30:00 Paperwork 00:30:00 Getting Paid 00:15:00 Tips 01:00:00 Summary of Mystery Shopper Course 00:30:00 Illustration One 00:15:00 Illustration Two 00:15:00 Worldwide Mystery Shopping Companies, Newsgroups and Discussion Groups, Link Sites 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Mystery Shopper Course online
By iStudy UK
Do you want to get paid to Shop, Eat at Top Class Restaurants, Take a World Cruise, and Sunbathe on Caribbean Shores? Sounds too good to be true, as an impossible dream perhaps? Well, it isn't a dream, this sort of thing happens every day to mystery shoppers! Companies hire people, just like you, to observe their stores and employees. They require the information to train workers and enhance customer service, and the result is that you get to make money while you shop and eat! Learn the secrets of mystery shopping from a professional with over ten years in the industry. In this course, you will comprehend the requirements that make a successful mystery shopper. You will discover who is hiring, what companies expect, how to write an excellent evaluation, tax reporting, and how to get started in the good part-time job ever! COURSE HIGHLIGHTS Mystery Shopper Course online is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Mystery Shopper Course online into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 8 hours, 30 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. WHY YOU SHOULD CHOOSE MYSTERY SHOPPER COURSE ONLINE * Lifetime access to the course * No hidden fees or exam charges * CPD Accredited certification on successful completion * Full Tutor support on weekdays (Monday - Friday) * Efficient exam system, assessment and instant results * Download Printable PDF certificate immediately after completion * Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. * Improve your chance of gaining professional skills and better earning potential. WHO IS THIS COURSE FOR? Mystery Shopper Course online is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. REQUIREMENTS Our Mystery Shopper Course online is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. CAREER PATH You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. The Mystery Shopping 00:30:00 Introduction to Mystery Shopping 01:00:00 Why Firms Use Mystery Shoppers 01:00:00 Types of Mystery Shopping 00:30:00 Typical Assignments 00:30:00 Things You Need For Your First Apartment 00:15:00 Essential Opportunities of Mystery Shopping 01:00:00 A Typical Working Day 00:30:00 Paperwork 00:30:00 Getting Paid 00:15:00 Tips 01:00:00 Summary of Mystery Shopper Course online 00:30:00 Illustration One 00:15:00 Illustration Two 00:15:00 Worldwide Mystery Shopping Companies, Newsgroups and Discussion Groups, Link Sites 00:30:00 Mock Exam Final Exam
Creative Writing (11-14 year olds) - Murder Mystery
By Creative Writing with Hannah
Murder Mystery for KS3 is a Creative Writing course for 11-14 year olds. During the 5 weeks, students will become familiar with detectives, criminals and villains, from Enola Holmes to Edgar Allen Poe’s Dupin. They will learn how to build suspense in their writing, create red herrings for the reader and will be challenged to use their own detective skills in an end of unit 'whodunnit'.
Creative Writing (11-14 year olds) - Murder Mystery (copy)
By Creative Writing with Hannah
Murder Mystery for KS3 is a Creative Writing course for 11-14 year olds. During the 5 weeks, students will become familiar with detectives, criminals and villains, from Enola Holmes to Edgar Allen Poe’s Dupin. They will learn how to build suspense in their writing, create red herrings for the reader and will be challenged to use their own detective skills in an end of unit 'whodunnit'.
Creative Writing (11-14 year olds) - Murder Mystery (copy)
By Creative Writing with Hannah
Murder Mystery for KS3 is a Creative Writing course for 11-14 year olds. During the 5 weeks, students will become familiar with detectives, criminals and villains, from Enola Holmes to Edgar Allen Poe’s Dupin. They will learn how to build suspense in their writing, create red herrings for the reader and will be challenged to use their own detective skills in an end of unit 'whodunnit'.
Line Management, Motivation and Mystery Shopping Diploma
By Empower UK Employment Training
Line Management, Motivation and Mystery Shopping Diploma Transform your career with our Line Management, Motivation, and Mystery Shopping Diploma. Boost your Line Management skills for impactful leadership. Achieve Line Management excellence in talent and performance. Learning Outcomes: * Understand fundamentals of Line Management. * Master mentoring and coaching in Line Management. * Identify and manage right talent via Line Management. * Execute effective performance management in Line Management. * Address conflict efficiently through Line Management. More Benefits: * LIFETIME access * Device Compatibility * Free Workplace Management Toolkit Key Modules from Line Management, Motivation and Mystery Shopping Diploma: Overview of Line Management: Acquire a foundational understanding of Line Management principles. Mentoring and Coaching: Implement mentoring and coaching techniques in your Line Management role. Managing Right Talent: Optimise talent acquisition and retention strategies in Line Management. Performance Management: Conduct comprehensive performance evaluations under Line Management. Handling Conflict: Resolve interpersonal conflicts effectively within Line Management frameworks. Mental Health & Motivation: Enhance team motivation and mental well-being through proficient Line Management.
Parapsychology: Paranormal Mind, Meditation, and Mystery
By Course Gate
Whether you're a curious individual seeking to unravel the secrets of the universe or an aspiring researcher eager to delve into the realms of parapsychology, this course offers a captivating exploration of the unexplained.
