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ABOUT THIS TRAINING COURSE Within the energy industry, it is a requirement, both contractual and in some areas legislative, to ensure effective internal systems are in place which support employee development and provide evidence of their competence. A Competence Management and Assurance process - if correctly developed and applied - provides employees and organisations with the tools to demonstrate competence and contributes to career development of the individual. The 3 full-day course focuses on Competence Management Systems (CMS) which are typically in use within the Energy Industry, their structure and process development requirements. In addition, the course details the assessment process, the role of the competency assessors within the organisation and the relationship between competence management and training provision. For impactful learning, the course instructor uses a variety of instructional methodologies such as lectures, discussions, individual reflection, games, mystery puzzles, video, case studies, team syndication, group presentations, sharing and feedback. Training Objectives This course will provide attendees with an understanding of: * The role of competencies in the Energy industry * The benefits of Competency Management System to the organisation * The components of a Competency of Competency Management System * The know how to implement the Competency Management System * The roles and responsibilities within a Competency Management System * The know how to develop Competency Models * The relationship between Competency Management and Capability Development * The know how to conduct Organisational Analysis * The know how to conduct Job Analysis and Task Analysis * The know how to develop Competency Standards and Development Guides using the 70:20:10 principle * The competency assessment process, tools and methodologies * The know how to package and communicate the Competency Assessment Reports to Management * Competency Management Case Studies in the Energy Industry Target Audience This course will benefit professionals from Human Resource and Capability Development as well as Line Managers. Course Level * Basic or Foundation Trainer Your expert course leader is an independent consultant trainer with more than 30 years of experience in People & Organizational Development. She has retired from her full-time job and is currently serving as an Associate Consultant / Trainer with several Learning & Development organizations operating in Malaysia and Singapore. A chemist by training, her interest in People & Organizational Development was so intense that she decided to switch profession during her earlier years of employment, and she has never looked back since. She has gathered extensive hands-on experience, leading key projects and delivering learning programs in her field of expertise with numerous leading organizations in South East Asia, the Middle East and Europe. A project that she is particularly proud in completing was the transformation of PETRONAS Management Training Institute into a regional Leadership Centre. While leading this project, she was given the opportunity to be seconded to General Electric (GE), a Fortune 500 multinational known for its cutting-edge leadership development innovation. She was instrumental in the development of the existing leadership model for PETRONAS. In addition, she was also extensively involved in the development and implementation of Technical Competency Development process that is currently being used by more than 20 disciplines in the organization. Another massive project that she was heavily involved in was the creation of the quality culture for PETRONAS. The project saw the establishment of PETRONAS' own quality principles where she played a key role in propagating the desired mindset towards the creation of a high performing culture. Her involvement in this project took her to many PETRONAS Operating Companies which spanned into several countries across the globe including Malaysia, Indonesia, Vietnam, Sudan, South Africa and Switzerland, creating awareness through learning programs and consultancy services. The PETRONAS Quality Principles have since evolved into shared values that are now known as the PETRONAS Culture Beliefs. In keeping her expertise current after retiring from full-time employment since 2017, she has continued to deliver learning programs, providing coaching and consultancy services to selected Oil & Gas companies in Malaysia, Indonesia, Singapore, India, Oman and Thailand. Among her most recent work are virtual learning deliveries and consultancies during the COVID-19 pandemic to some government linked companies / agencies in Malaysia and PTT Exploration & Production Company of Thailand. Outside her professional circle, she is an avid cyclist, a jungle tracker and a mount climber. She is also an accredited trainer from the Human Resource Development Corporation (HRD CORP). POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

This practical workshop covers the unique challenges of working with complex trauma cases and gives you clear guidance on the most effective ways to help -------------------------------------------------------------------------------- * * Accredited CPD: 6 hours * Length: 1 day (9.30am - 4.00pm) -------------------------------------------------------------------------------- > Absolutely jam-packed with techniques/information and resources. Ros is > superlative. A calm, confident and articulate trainer... > > J YAP, THERAPIST WHY TAKE THIS COURSE Clients suffering from Complex PTSD (C-PTSD) or who have experienced trauma in a shutdown or dissociative state, can present unique challenges to practitioners working with them – but with the right knowledge and skills we can help sufferers move forward in their lives. In this hands-on, experiential workshop you will learn more about what makes trauma ‘complex’, why shutdown or dissociation are often experienced by sufferers, and how to best work with such presentations using the Human Givens framework of understanding. You will also have the chance to collaborate with other experienced practitioners and clinicians during exercises designed to further your understanding, add to your existing skillsets, and bring wider context to an often-misunderstood area of work. During this intensive day of live, in-person training, experienced psychotherapist Ros Townsend will introduce you to a framework within which you can set your understanding of complex trauma presentations and discover the opportunities that we have to help clients move forward from their difficulties. You will learn more about the neurobiology of the automatic survival options that we have available to us, especially dissociative and ‘shutdown’ states, and leave with an understanding of how to use this knowledge to inform your work, giving you greater confidence to work creatively and flexibly with such presentations. From understanding the symptoms that are now recognised as distinguishing C-PTSD, to adapting existing HG techniques and strategies and introducing new tools and skills, this course will explore how we, as clinicians, can approach such complex presentations without getting lost in the complexity ourselves. Using case histories and discussion you will have the chance to understand more about the unique challenges that such work presents and to leave feeling more confident in your ability as a therapist to work effectively and contextually with these. > Such a thought-provoking and informative day. Complex PTSD is a real buzz word > at present, this took the mystery out of it in a clear and understandable way > – highly recommend... > > MELISSA DERRICOURT     WHAT WILL YOU LEARN * What Complex PTSD (C-PTSD) is * What other symptoms a client may present with in addition to those meeting the criteria for ‘classic’ PTSD * How to effectively work with these within the Human Givens framework of understanding * Vital tools for psycho-education – both adding to your own understanding and to pass on to clients * Why individuals enter into a dissociative or ‘shutdown’ state * The difference between ‘freeze’ and ‘shutdown’ * Why anger can present when an individual comes out of a ‘shutdown’ state * How to help a client deal effectively with anger if it does arise * The crucial role of the pattern-matching processes in the brain in post-traumatic stress symptoms – and how the kinds of templates stored can subtly differ in more complex trauma * How to adapt existing techniques – such as rewind and deconditioning molar memories – to work creatively with such presentations * The Dos and Don’ts when working with Guided Imagery in complex presentations * How to refine your Guided Imagery skillset to powerfully benefit clients who have experienced trauma in a shutdown state * Why any work that we do must be informed by the innate ability we all have to recover from trauma * How to avoid negatively reframing trauma and making symptoms worse * The most effective ways to help clients towards recovery and post-traumatic growth Under careful guidance from the tutor, you will: * Explore and discuss the different survival options available to us as humans in traumatic situations * Learn more about the neurobiology of these states – including our passive survival responses * Develop a new framework of understanding within which to set your work with all kinds of trauma * Understand more about why ‘shutdown’ or ‘dissociation’ are often associated with complex presentations * Understand why addictions and self-harming behaviours are often a part of the picture * Work collaboratively with peers and colleagues to extend and develop your own skillsets and knowledge * Explore how guided imagery can be adapted and used to most powerfully benefit clients suffering in this way You will leave with: * The confidence to work creatively and flexibly with a wider range of presentations * A clear understanding of a framework within which you can work and continue to develop and adapt your tools and skillsets * An appreciation of the importance of taking your time with such work and proceeding at a pace right for each individual client * An understanding of how to support clients in moving forward from the use of faulty coping strategies – such as addiction and self-harm * Greater confidence in creating metaphors that work powerfully for clients * An understanding of how helping a client to meet their emotional needs is particularly key to recovery in the most complex cases Throughout the day there will be plenty of opportunity for you to ask questions and to engage in collaborative work and discussion with the tutor and with experienced colleagues and practitioners. -------------------------------------------------------------------------------- IMPORTANT NOTE Working with Complex PTSD requires specific skills and experience and thus is only suitable for practitioners either already working in this area and looking to extend their skillset or those who are already practicing as therapists and wish to begin working in this area. If you are an experienced practitioner from another modality, we recommend you familiarise yourself a little with the HG approach before you attend, see: About HG therapy [https://www.humangivens.com/human-givens/human-givens-therapy/hg-approach-difference/], benefits of the approach [https://www.humangivens.com/college/about-the-college/benefits-of-human-givens-approach/], and what is RIGAAR [https://www.humangivens.com/2021/11/25/why-human-givens-practitioners-use-rigaar/]. WHO IS THIS COURSE SUITABLE FOR? * Any qualified therapist working with distressed or traumatised people. In order to take full benefit from the course, you will ideally have already taken our Guided Imagery and Visualisation for therapeutic change [https://www.humangivens.com/college/guided-imagery-and-visualisation-workshop/] and Rewind Technique [https://www.humangivens.com/college/rewind-technique-training-workshop/] workshops. NB If you are an experienced practitioner from another modality, we recommend you familiarise yourself a little with the HG approach before you attend, see: About HG therapy [https://www.humangivens.com/human-givens/human-givens-therapy/hg-approach-difference/], benefits of the approach [https://www.humangivens.com/college/about-the-college/benefits-of-human-givens-approach/], and what is RIGAAR [https://www.humangivens.com/2021/11/25/why-human-givens-practitioners-use-rigaar/]. * Any qualified practitioner in the field of psychiatry, psychology, psychotherapy or counselling can attend; again you would benefit most by having previously attended our Guided Imagery and Visualisation [https://www.humangivens.com/college/guided-imagery-and-visualisation-workshop/] and Rewind Technique [https://www.humangivens.com/college/rewind-technique-training-workshop/] workshops and familiarising yourself a little with the HG approach to therapy. COURSE PROGRAMME This intense 1-day training proceeds through a blend of talks, skill-developing exercises, discussions and deconstruction of real-life case-studies. There is also plenty of opportunity for networking and discussion during the breaks. The training runs from 9.30am–4.00pm. * From 8.30am Registration (Tea and coffee served until 9.25am) * 9.30am What is complex trauma? A framework for understanding * 11.00am Discussion over tea/coffee * 11.30am Adapting our toolkit: working creatively with complex presentations * 1.00pm Lunch (included) * 1.45pm Self-efficacy: supporting a client to become an active agent in life * 2.45pm Discussion over tea/coffee * 3.00pm Reframing: adding context in complex cases * 3.30pm Serving clients well * 4.00pm Day ends -------------------------------------------------------------------------------- https://directory.cpdstandards.com/providers/human-givens-college/ This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: * Profile customers * Research and identify potential new customers * Use the consultative sales process * Build effective rapport with customers * Identify customer needs through effective questioning and listening * Position products and services effectively * Close the sale or gain commitment to further action * Manage their customer portfolio to maximise sales 1 INTRODUCTION * Aims and objectives of the training * Personal introductions and objectives * Self-assessment of existing sales skills * Overview of content 2 KNOWING YOUR CUSTOMERS * Who are your customers, and what do they want from you? * What are your strengths, compared to your competitors? * Who are your new potential customers? * How do you communicate with new customers? * What do you need to know about your customers before you start to sell? * Making the initial approach * Planning your pipeline - keeping the customers coming 3 THE FOUR-STEP SALES PROCESS * Overview of the consultative sales process * Key benefits of using the consultative sales process * Focusing on behaviours not targets * The behaviours of a good salesperson * Common pitfalls and mistakes * Personal strengths and weaknesses 4 BUILDING RAPPORT * First impressions - Mehrabian theory of communication * Short cuts to building rapport * Looking out for clues as to how the customer is thinking * Looping back to keep the conversation flowing * Acknowledging past communication * Dealing with emotions such as anger * Setting the agenda to keep control * Getting past gatekeepers 5 QUESTIONING AND LISTENING * How to ask open questions to uncover information * Left brain questions * When closed question can be useful * What stops us listening? * The four levels of listening * How to develop your listening skills 6 PRESENTING PRODUCTS AND SERVICES TO CUSTOMERS * When to present * Using benefits not features * Making it personal * Using reciprocity * The tendency towards the middle * Using consistency 7 GAINING COMMITMENT * Testing the water * Dealing with objections using ACLEO * Asking for the business * Getting referrals * Ending with a personalised close * Following-up 8 MANAGING YOUR CUSTOMER PIPELINE * Spotting opportunities for cross-sales * Managing your portfolio * Maximising sales proactively * Review meetings * Customer satisfaction measures and surveys * Mystery shopping 9 PUTTING IT ALL TOGETHER * Skills practice * Personal learning summary and action plans