26 IT Service Management courses

DEVOPS DEMYSTIFIED TRAINING COURSE DESCRIPTION This course is an introduction to DevOps. The course emphasizes communication, collaboration , integration, and automation to improve the workflow between developers and IT operations professionals. Improved workflows lead to more opportunities to design software and services in a more agile fashion. This course is a basis for discovering the most important DevOps concepts and to understand the principles and methods behind this. The course will leave you with the inspiration to be the advocate of change. WHAT WILL YOU LEARN * Explain DevOps principles. * Describe the relationship between Agile , Lean and IT Service Management ( ITSM). * Describe methods for automation and technology factors. * Describe considerations when changing. * Describe challenges, risks and critical success factors. DEVOPS DEMYSTIFIEDS TRAINING COURSE DETAILS * Who will benefit: Non-technical staff involved with DevOps. * Prerequisites: None. * Duration 1 day DEVOPS DEMYSTIFIED TRAINING COURSE CONTENTS * Why DevOps? From a business perspective From an IT perspective Stereotypes of Dev and Ops: perception and reality * What is DevOps? Introduction DevOps Goals DevOps Added value of DevOps Proven Results DevOps for businesses DevOps principles (The Three Ways) * DevOps and other frameworks DevOps and Agile DevOps and Lean DevOps and IT Service Management * DevOps culture Characteristics of a DevOps culture Organizational Considerations DevOps DevOps stakeholders DevOps roles DevOps teams DevOps organizational structures * DevOps methods Continuous Integration Continuous delivery Continuous deployment Value stream mapping Kanban Theory of Constraints Improvement Kata Deming's quality circle ITSM processes DevOps and Automation * Methods for DevOps automation Longevity and tools categories DevOps applications Transitioning to a DevOps culture * Implementation Challenges, risks and critical success factors Measuring DevOps successes

Duration 2 Days 12 CPD hours This course is intended for The target audience for the CASM course is Anyone interested in learning about Agile and Scrum from a products and process perspective Process owners and process designers Developers who are interested in helping make processes more agile Managers who are looking to bridge multiple practices into a DevOps environment Employees and managers responsible for designing, re-engineering or improving process Consultants guiding their clients through process improvement and DevOps initiatives Internal and external suppliers Process stakeholders Overview The learning objectives for Certified Agile Service Manager (CASM) include an understanding of: What does it mean to 'be agile?' The Agile Manifesto, its core values, and principles Agile concepts and practices including ITSM, Kanban, Lean and DevOps Learn about SCRUM from a product and process perspective Agile thinking and values into service management Scrum roles, artifacts, and events as it applies to both products and processes The two aspects of Agile Service Management: Agile Process Improvement-ensuring processes are lean and deliver 'just enough' control Agile Process Design-applying Agile practices to process design projects This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT?s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements. This course prepares you for the Certified Agile Service Manager (CASM) certification. WHY AGILE SERVICE MANAGEMENT? * Challenges Today * What is IT Service Management? * What is Agile? * Agile Manifesto and Principles * What Does It Take To Be Agile? AGILE SERVICE MANAGEMENT * What is Agile Service Management? * Agile Service Management Goals, Objectives and Benefits * Two Aspects: Agile Process Engineering & Agile Process Improvement LEVERAGING RELATED GUIDANCE * DevOps * ITIL * Site Reliability Engineering * Lean * Scrum AGILE SERVICE MANAGEMENT ROLES * Relationship to Scrum roles * Agile Practice Owner * Agile Service Management Team * Agile Service Manager AGILE PROCESS ENGINEERING * Agile Processes * How Processes Deliver Value * Waterfall vs Agile Process Engineering * Relationship to Scrum Events & Artifacts * Minimum Viable Process * Microprocess Architectures * Service Management Architecture AGILE SERVICE MANAGEMENT ARTIFACTS * Practice Backlog * Spring Backlog * Increment AGILE SERVICE MANAGEMENT EVENTS * Planning * The Sprint * Sprint Planning * Process Standups * Sprint Review * Sprint Retrospective AGILE PROCESS IMPROVEMENT * Why Process Improvement is Important * Process Improvement Goals * Process Improvement Reviews * Sustaining Improvements * Automation

Want to learn how to deliver high-quality IT services that meet the needs of your business and customers? Then take the ITIL Foundation course.

Explore ITIL4 Foundation, a comprehensive course delving into modern IT service management practices. Learn key concepts, principles, and processes to enhance organisational efficiency and align IT services with business goals. -------------------------------------------------------------------------------- ABOUT THIS COURSE -------------------------------------------------------------------------------- * £519.00 * 153 lessons * Accredited training * Certificate of completion included * Exam included -------------------------------------------------------------------------------- Course curriculum * Module 1 - Introduction * 1.1 Tutor Introduction * 1.2 Certifications * 1.3 Course Features * 1.4 Why ITIL? * Module 2 - Key Concepts * 2.1 What is a Service? * 2.2 What is Utility? * 2.3 What is Warranty? * 2.4 What are Customers, Users and Sponsors? * 2.5 What is Service Management? * 2.6 Creating value with Services * 2.7 Value & Value Co-creation * 2.8 What is Value? * 2.9 Organisations and Stakeholders * 2.10 Service Providers * 2.11 Other Stakeholders * 2.12 Value: Outcome, Cost and Risk * 2.13 Figure, Balance, Outcomes, Costs, Risks * 2.14 Outputs and Outcomes * 2.15 Cost * 2.16 Risk - Part 1 * 2.17 Risk - Part 2 * 2.18 Utility & Warranty - Part 1 * 2.19 Utility & Warranty - Part 2 * 2.20 Services Offerings * 2.21 Services Relationship * 2.22 Service Provisions * 2.23 Services Relationship Model * 2.24 Goods, Resources & Actions * 2.25 Products & Services * Test Your Knowledge Quiz * Module 3 - Guiding Principals * 3.1 Guiding Principles - Introduction Part 1 * 3.2 Guiding Principles - Introduction Part 2 * 3.3 Guiding Principles - The Key Message is Discussed! * 3.4 Guiding Principles - Nature, Use & Interaction of the Guiding Principles * 3.5 Focus on Value - The Key Message Discussed! * 3.6 Focus on Value - The Service Consumer & What is their Perspective of Value * 3.7 Focus on Value - The Customer Experience * 3.8 Focus on Value - How to Apply the Principle! * 3.9 Start Where You Are - Key Message Discussed! * 3.10 Start Where Your Are - Assess Where You Are * 3.11 Start Where You Are - The Role of Measurement * 3.12 Start Where You Are - How to Apply the Principle! * 3.13 Progress Iteratively with Feedback - Key Message Discussed! * 3.14 Progress Iteratively with Feedback - The Role of Feedback * 3.15 Progress Iteratively with Feedback - Iteration & Feedback Together * 3.16 Progress Iteratively with Feedback - How to Apply the Principle * 3.17 Collaborate & Promote Visibility - Key Message Discussed! (Part 1) * 3.18 Collaborate & Promote Visibility - Key Message Discussed! (Part 2) * 3.19 Collaborate & Promote Visibility - Key Message Discussed! (Part 3) * 3.20 Collaborate & Promote Visibility - Whom to Collaborate with (Part 1) * 3.21 Collaborate & Promote Visibility - Whom to Collaborate with (Part 2) * 3.22 Collaborate & Promote Visibility - Communication for Improvement * 3.23 Collaborate & Promote Visibility - Increasing Urgency Through Visibility (Part 1) * 3.24 Collaborate & Promote Visibility - Increasing Urgency Through Visibility (Part 2) * 3.25 Collaborate & Promote Visibility - Increasing Urgency Through Visibility (Part 3) * 3.26 Collaborate & Promote Visibility - How to Apply * 3.27 Think & Work Holistically - Key Message Discussed! (Part 1) * 3.28 Think & Work Holistically - Key Message Discussed! (Part 2) * 3.29 Think & Work Holistically - Key Message Discussed! (Part 3) * 3.30 Think & Work Holistically - How to Apply the Principle * 3.31 Optimise & Automate - Key Message Discussed! (Part 1) * 3.32 Optimise & Automate - The Key Message Discussed! (Part 2) * 3.33 Optimise & Automate - The Road to Optimisation (Part 1) * 3.34 Optimise & Automate - The Road to Optimisation (Part 2) * 3.35 Optimise & Automate - How to Apply the Principle * 3.36 Keep it Simple and Practical - Key Message Discussed! * 3.37 Keep it Simple & Practical - How to Apply the Principle * 3.38 Principle Interaction * Test Your Knowledge Quiz * Module 4 - 4 Dimensions of Service Management * 4.1 Introduction * 4.2 The 4 Dimensions of Service Management * 4.3 Organisation & People (Part 1) * 4.4 Organisations & People (Part 2) * 4.5 Organisation & People (Part 3) * 4.6 Information & Technology (Part 1) * 4.7 Information & Technology (Part 2) * 4.8 Information & Technology (Part 3) * 4.9 Information & Technology (Part 4) * 4.10 Partners & Suppliers (Part 1) * 4.11 Partners & Suppliers (Part 2) * 4.12 Partners & Suppliers (Part 3) * 4.13 Partners & Suppliers (Part 4) * 4.14 Partners & Suppliers (Part 5) * 4.15 Partners & Suppliers (Part 6) * 4.16 Value Streams & Processes (Part 1) * 4.17 Value Streams & Processes (Part 2) * 4.18 Value Streams & Processes (Part 3) * 4.19 Value Streams & Processes (Part 4) * Test Your Knowledge Quiz * Module 5 - The Service Value System * 5.1 Introduction * 5.2 Describe the ITIL Service Value System (Part 1) * 5.3 Describe the ITIL Service Value System (Part 2) * 5.4 Describe the ITIL Service Value System (Part 3) * 5.5 Describe the ITIL Service Value System (Part 4) * Test Your Knowledge Quiz * Module 6 - Service Value Chain and the Service Value Stream * 6.1 Learning Objectives * 6.2 Service Value Chain Model * 6.3 The Interconnected Service Value Chain "elements" * 6.4 The Interconnected Service Value Chain "more" * 6.5 The Interconnected Service Value Chain "Value Streams" * 6.6 The Interconnected Service Value Chain "Steps" * 6.7 Plan * 6.8 Improve * 6.9 Engage * 6.10 Design & Transition * 6.11 Obtain/Build * 6.12 Deliver & Support * Test Your Knowledge Quiz ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The swirl logo ™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Venture into the realm of IT service excellence with the ITIL Practitioner course, where the chronicles of Information Technology Infrastructure Library (ITIL) come to life. This immersive educational experience is tailored to enlighten enthusiasts on the intricate tapestry of IT Service Management (ITSM) and the Continuous Service Improvement (CSI) model that stands at the heart of ITIL practices. From the foundational bricks of principles and themes, the course ascends to the strategic nuances of Organizational Change Management (OCM), ensuring participants grasp the transformative nature of IT services. The curriculum delves into the mechanisms that fortify communication as a catalyst for service enhancement. Learners are equipped with the proficiency to employ metrics and measurement as a compass for ITSM efficacy. As the narrative progresses, the course unravels the synthesis of CSI within the broader ITIL framework, beckoning participants to not just witness but also weave the future of IT services and their governance. Learning Outcomes * Understand the core principles of ITIL and ITSM, including the CSI model. * Develop insights into effective Organizational Change Management. * Learn to foster impactful communication strategies within IT service management. * Acquire the ability to measure and utilize metrics for IT service enhancement. * Integrate CSI strategies effectively within ITIL and organizational practices. WHY CHOOSE THIS ITIL PRACTITIONER COURSE? 1. Unlimited access to the course for a lifetime. 2. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. 3. Structured lesson planning in line with industry standards. 4. Immerse yourself in innovative and captivating course materials and activities. 5. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. 6. Flexibility to complete the Course at your own pace, on your own schedule. 7. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. 8. Unlock career resources for CV improvement, interview readiness, and job success. WHO IS THIS ITIL PRACTITIONER COURSE FOR? * IT professionals seeking to expand their ITIL knowledge. * Managers overseeing IT service management teams. * Change agents responsible for implementing IT service improvements. * Individuals aspiring to integrate ITIL practices within their organizations. * Analysts focused on service management metrics and performance. CAREER PATH * ITIL Practitioner: £35,000 - £60,000 * IT Service Manager: £40,000 - £70,000 * Change Manager: £45,000 - £65,000 * ITIL Consultant: £50,000 - £75,000 * Quality Assurance Manager: £40,000 - £60,000 * Performance Analyst: £30,000 - £50,000 PREREQUISITES This ITIL Practitioner does not require you to have any prior qualifications or experience. You can just enrol and start learning.This ITIL Practitioner was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. CERTIFICATION After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. COURSE CURRICULUM Introduction to ITIL Practitioner Course Introduction 00:14:00 ITSM & Continual Improvement Learning Objectives 00:06:00 Selecting a Management System 00:11:00 Systems Thinking 00:13:00 The 4Ps 00:13:00 Communication & Management Systems 00:14:00 Organizational Capabilities 00:10:00 Adopt, Adapt & Realize 00:15:00 Outside-in vs Inside-out Thinking  00:11:00 Defining a Service 00:05:00 Metrics & Measurement 00:06:00 Improvement, the Practitioner & CSI 00:10:00 Driving IT Service Management Summary  00:15:00 Checkpoint 00:16:00 Principles & Themes Learning Objectives 00:04:00 Principles 00:24:00 Themes 00:09:00 Principles & Themes in Practice  00:08:00 Principles & Themes Summary 00:03:00 Checkpoint 00:07:00 Organizational Change Management (OCM) Learning Objectives 00:02:00 Role & Impact of OCM on Improvement 00:07:00 OCM Activities 00:16:00 OCM & Systems Thinking  00:06:00 OCM Summary 00:06:00 Checkpoint 00:10:00 Effective Communication to enable CSI Learning Objectives 00:01:00 Value, Importance & Benefit of Good Communication 00:05:00 Principles of Communication 00:11:00 Role of Influence 00:07:00 Communication Summary 00:05:00  Checkpoint 00:09:00 Use Metrics & Measurement Learning Objectives 00:02:00 CSFs, KPIs & Improvement 00:18:00 Analyze CSFs & KPIs in Context 00:09:00 Assessments 00:04:00  Use Metrics & Measurement Summary  00:05:00 Design a Report 00:07:00 Checkpoint 00:07:00 CSI Approach Learning Objectives 00:02:00 It Depends 00:09:00 Approach Deconstructed 00:25:00 Goal Question Metric (GQM) Approach Introduction 00:08:00 CSI Approach Summary 00:05:00 Checkpoint 00:06:00 Integrating CSI with ITIL & Beyond Learning Objectives 00:01:00 CSI Approach for the ITIL Practitioner 00:07:00 CSI Approach in ITIL  00:25:00 CSI Approach, PRINCE2 & RESILIA  00:06:00 Integrating CSI with ITIL & Beyond Summary  00:03:00 Checkpoint 00:06:00 Workbooks Workbooks - ITIL Practitioner - Video Training Course 00:00:00 Assignment Assignment - ITIL Practitioner 00:00:00

Duration 1 Days 6 CPD hours This course is intended for This is an entry level course, no experience necessary Overview In this course the student will learn IAITAM Best Practice Library's 12 Key Process Areas (KPAs) The roles and responsibilities that affect an ITAM program ITAM core functional areas KPA indicators ITAM strategic positioning How ITAM can be brought into other frameworks The Certified Asset Management Professional (CAMP) Course is designed to impart an extensive overview of IT Asset Management (ITAM) best practices and processes as well as ways to embrace multiple organizational frameworks such as ITAM & IT Service Management (ITSM). This course includes the comprehensive online examination necessary for achieving CAMP Certification. COURSE OUTLINE * The 12 IAITAM KPAs for ITAM * ITAM Business Practices Find Savings * Core Functional Areas * Software Asset Management * Hardware Asset Management * ITAM Program Core Functional Components * ITAM Roles and Responsibilities * Program Management * Acquisition Management * Asset Identification Management * Communication & Education Management * Compliance Management * Disposal Management * Documentation Management * Financial Management * Legislation Management * Policy Management * Project Management * Vendor Management ADDITIONAL COURSE DETAILS: Nexus Humans Certified Asset Management Professional (CAMP) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified Asset Management Professional (CAMP) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for - Every organization who has invested in the training of their development team in Scrum and/ or Agile - Process owners - Process managers - Employees and managers responsible for designing, reengineering or improving processes - Consultants guiding their clients through process improvement initiatives - Anyone responsible for: Managing process-related requirements Ensuring the efficiency and effectiveness of processes Maximizing the value of processes Overview -The learning objectives for CAPO include an understanding of: Basic Agile and Agile Service Management concepts Process owner role and responsibilities Managing and prioritizing a process backlog Creating and utilizing user stories Collaborating with process stake holders and other process owners Overseeing Agile process design and improvement activities Managing organizational change activities Monitoring and measuring process performance Conducting process reviews and identifying improvements This course provides guidance into the process Owner responsibilities so they can describe what they are doing as a process and provides the education needed to oversee the design, re-engineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Students learn how to apply Scrum practices to Process Owner responsibilities and use Agile and Lean principles and practices to put in place ?just enough? process and how to continually align process performance with overall business goals. This course prepares you for the Certified Agile Process Owner (CAPO)© certification. PLEASE CONTACT THE CENTER FOR OUTLINE DETAILS ADDITIONAL COURSE DETAILS: Nexus Humans Certified Agile Process Owner (DevOps Institute) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified Agile Process Owner (DevOps Institute) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for: Solutions architects, security DevOps, and security engineers Overview In this course, you will learn to: Establish a landing zone with AWS Control Tower Configure AWS Organizations to create a multi-account environment Implement identity management using AWS Single Sign-On users and groups Federate access using AWS SSO Enforce policies using prepackaged guardrails Centralize logging using AWS CloudTrail and AWS Config Enable cross-account security audits using AWS Identity and Access Management (IAM) Define workflows for provisioning accounts using AWS Service Catalog and AWS Security Hub Security is foundational to AWS. Governance at scale is a new concept for automating cloud governance that can help companies retire manual processes in account management, budget enforcement, and security and compliance. By automating common challenges, companies can scale without inhibiting agility, speed, or innovation. In addition, they can provide decision makers with the visibility, control, and governance necessary to protect sensitive data and systems.In this course, you will learn how to facilitate developer speed and agility, and incorporate preventive and detective controls. By the end of this course, you will be able to apply governance best practices. COURSE INTRODUCTION * Instructor introduction * Learning objectives * Course structure and objectives * Course logistics and agenda MODULE 1: GOVERNANCE AT SCALE * Governance at scale focal points * Business and Technical Challenges MODULE 2: GOVERNANCE AUTOMATION * Multi-account strategies, guidance, and architecture * Environments for agility and governance at scale * Governance with AWS Control Tower * Use cases for governance at scale MODULE 3: PREVENTIVE CONTROLS * Enterprise environment challenges for developers * AWS Service Catalog * Resource creation * Workflows for provisioning accounts * Preventive cost and security governance * Self-service with existing IT service management (ITSM) tools MODULE 4: DETECTIVE CONTROLS * Operations aspect of governance at scale * Resource monitoring * Configuration rules for auditing * Operational insights * Remediation * Clean up accounts MODULE 5: RESOURCES * Explore additional resources for security governance at scale ADDITIONAL COURSE DETAILS: Nexus Humans AWS Security Governance at Scale training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AWS Security Governance at Scale course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Individuals involved in IT development, IT operations or IT service management; Those whose role is touched by DevOps and continuous delivery, such as the following IT roles: DevOps engineers, Product owners Integration specialists, Operations managers, Incident & change managers, System administrators, Network administrators, Business managers, Automation architects, Enterprise architects, Testers Overview Know the emergence of DevOps Know the core concepts and principles of DevOps Know what DevOps means for you as professional and for your organization Know the essence of a DevOps culture Understand the key elements of a DevOps culture Know the important aspects when creating a DevOps culture Know the Operational models of DevOps Understand the need for autonomous teams Understand the impact of DevOps on Architecture with respect to deployment Understand governance within DevOps teams Understand Agile, Scrum and Kanban and how these practices relate to one another Understand how ITSM processes relate to practices in a DevOps culture Understand how lean is used to optimise processes Know how to provide a Value Stream Map for a given process Understand the way to harvest new and innovative ideas Know the impact of automation on Software Delivery processes Understand the benefits and core principles of Continuous Delivery Describe the key cloud principles for DevOps organisations Know the relevance of monitoring and logging DevOps This course is designed to provide the core education necessary to build your DevOps vocabulary and to understand its principles and practices. With the help of key DevOps concepts and terminology, real-life case studies, examples and interactive group discussions and extensive exercises in each module you will acquire a fundamental understanding of DevOps. INTRODUCTION * Let?s Get to Know Each Other * Overview * Course Objectives * Mapping of the Competence Model with the Course Modules * Course Agenda * Type of Activities * Exam * Course Book * Technical Glossary * Group Activity * Module Summary DEVOPS INTRODUCTION * Module Objectives * Module Topics * Emergence of DevOps * Core Concepts of DevOps * DevOps Agile Skills Association (DASA) * Module Summary * Module End Questions CULTURE * Module Objectives * Module Topics * Essence of a DevOps Culture * Key Elements of DevOps * Implementation of a DevOps Culture * Module Summary * Module End Questions ORGANIZATION * Module Objectives * Module Topics * Organizational Model * Autonomous Teams * Architecting for DevOps * Governance * Module Summary * Module End Questions PROCESSES * Module Objectives * Module Topics * Process Basics * DevOps in Relation to ITSM * Agile and Scrum * 12 Principles of the Agile Manifesto * Optimizing Processes Using Lean * Business Value Optimization and Business Analysis Using Story Mapping * Module Summary * Module End Questions AUTOMATION * Module Objectives * 6A Automation Concepts * Automation for Delivery of Software * Continuous Delivery Core Concepts * Continuous Delivery Automation Concepts * Continuous Delivery Automation Focus Topics * 6B Data Center Automation * Emergence of Cloud Technology and Principles * Cloud Services Concepts in a DevOps Organization * Automated Provisioning Concepts * Platform Product Characteristics and Application Maturity * Module Summary * Module End Questions MEASURE AND IMPROVEMENT * Module Objectives * Module Topics * Importance of Measurement * Choosing the Right Metrics * Monitoring and Logging * Module Summary * Module End Questions

OVERVIEW This comprehensive course on ITIL Practitioner will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This ITIL Practitioner comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. HOW WILL I GET MY CERTIFICATE? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. WHO IS THIS COURSE FOR? There is no experience or previous qualifications required for enrolment on this ITIL Practitioner. It is available to all students, of all academic backgrounds. REQUIREMENTS Our ITIL Practitioner is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. CAREER PATH Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. COURSE CURRICULUM 9 sections • 52 lectures • 07:37:00 total length •Course Introduction!: 00:14:00 •Learning Objectives: 00:06:00 •Selecting a Management System: 00:11:00 •Systems Thinking: 00:13:00 •The 4Ps: 00:14:00 •Communication & Management Systems: 00:14:00 •Organizational Capabilities: 00:10:00 •Adopt, Adapt & Realize: 00:15:00 •Outside-in vs Inside-out Thinking: 00:11:00 •Defining a Service: 00:05:00 •Metrics & Measurement: 00:07:00 •Improvement, the Practitioner & CSI: 00:10:00 •Driving IT Service Management Summary: 00:15:00 •Checkpoint: 00:16:00 •Learning Objectives: 00:04:00 •Principles: 00:24:00 •Themes: 00:09:00 •Principles & Themes in Practice: 00:08:00 •Principles & Themes Summary: 00:03:00 •Checkpoint: 00:07:00 •Learning Objectives: 00:02:00 •Role & Impact of OCM on Improvement: 00:07:00 •OCM Activities: 00:16:00 •OCM & Systems Thinking: 00:06:00 •OCM Summary: 00:05:00 •Checkpoint: 00:10:00 •Learning Objectives: 00:01:00 •Value, Importance & Benefit of Good Communication: 00:05:00 •Principles of Communication: 00:11:00 •Role of Influence: 00:07:00 •Communication Summary: 00:05:00 •Checkpoint: 00:09:00 •Learning Objectives: 00:02:00 •CSFs, KPIs & Improvement: 00:18:00 •Analyze CSFs & KPIs in Context: 00:09:00 •Assessments: 00:04:00 •Use Metrics & Measurement Summary: 00:05:00 •Design a Report: 00:07:00 •Checkpoint: 00:08:00 •Learning Objectives: 00:02:00 •It Depends: 00:09:00 •Approach Deconstructed: 00:25:00 •Goal Question Metric (GQM) Approach Introduction: 00:08:00 •CSI Approach Summary: 00:05:00 •Checkpoint: 00:07:00 •Learning Objectives: 00:01:00 •CSI Approach for the ITIL Practitioner: 00:07:00 •CSI Approach in ITIL: 00:25:00 •CSI Approach, PRINCE2 & RESILIA: 00:06:00 •Integrating CSI with ITIL & Beyond Summary: 00:03:00 •Checkpoint: 00:06:00 •Workbooks - ITIL Practitioner - Video Training Course: 00:00:00