Description

Venture into the realm of IT service excellence with the ITIL Practitioner course, where the chronicles of Information Technology Infrastructure Library (ITIL) come to life. This immersive educational experience is tailored to enlighten enthusiasts on the intricate tapestry of IT Service Management (ITSM) and the Continuous Service Improvement (CSI) model that stands at the heart of ITIL practices. From the foundational bricks of principles and themes, the course ascends to the strategic nuances of Organizational Change Management (OCM), ensuring participants grasp the transformative nature of IT services.

The curriculum delves into the mechanisms that fortify communication as a catalyst for service enhancement. Learners are equipped with the proficiency to employ metrics and measurement as a compass for ITSM efficacy. As the narrative progresses, the course unravels the synthesis of CSI within the broader ITIL framework, beckoning participants to not just witness but also weave the future of IT services and their governance.

Learning Outcomes

Understand the core principles of ITIL and ITSM, including the CSI model.

Develop insights into effective Organizational Change Management.

Learn to foster impactful communication strategies within IT service management.

Acquire the ability to measure and utilize metrics for IT service enhancement.

Integrate CSI strategies effectively within ITIL and organizational practices.

Why choose this ITIL Practitioner course?

Unlimited access to the course for a lifetime.

Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course.

Structured lesson planning in line with industry standards.

Immerse yourself in innovative and captivating course materials and activities.

Assessments designed to evaluate advanced cognitive abilities and skill proficiency.

Flexibility to complete the Course at your own pace, on your own schedule.

Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.

Unlock career resources for CV improvement, interview readiness, and job success.

Who is this ITIL Practitioner course for?

IT professionals seeking to expand their ITIL knowledge.

Managers overseeing IT service management teams.

Change agents responsible for implementing IT service improvements.

Individuals aspiring to integrate ITIL practices within their organizations.

Analysts focused on service management metrics and performance.

Career path

ITIL Practitioner: £35,000 - £60,000

IT Service Manager: £40,000 - £70,000

Change Manager: £45,000 - £65,000

ITIL Consultant: £50,000 - £75,000

Quality Assurance Manager: £40,000 - £60,000

Performance Analyst: £30,000 - £50,000

Prerequisites

This ITIL Practitioner does not require you to have any prior qualifications or experience. You can just enrol and start learning.This ITIL Practitioner was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Certification

After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.

Course Curriculum

Introduction to ITIL Practitioner
	Course Introduction	00:14:00
ITSM & Continual Improvement
	Learning Objectives	00:06:00
	Selecting a Management System	00:11:00
	Systems Thinking	00:13:00
	The 4Ps	00:13:00
	Communication & Management Systems	00:14:00
	Organizational Capabilities	00:10:00
	Adopt, Adapt & Realize	00:15:00
	Outside-in vs Inside-out Thinking	00:11:00
	Defining a Service	00:05:00
	Metrics & Measurement	00:06:00
	Improvement, the Practitioner & CSI	00:10:00
	Driving IT Service Management Summary	00:15:00
	Checkpoint	00:16:00
Principles & Themes
	Learning Objectives	00:04:00
	Principles	00:24:00
	Themes	00:09:00
	Principles & Themes in Practice	00:08:00
	Principles & Themes Summary	00:03:00
	Checkpoint	00:07:00
Organizational Change Management (OCM)
	Learning Objectives	00:02:00
	Role & Impact of OCM on Improvement	00:07:00
	OCM Activities	00:16:00
	OCM & Systems Thinking	00:06:00
	OCM Summary	00:06:00
	Checkpoint	00:10:00
Effective Communication to enable CSI
	Learning Objectives	00:01:00
	Value, Importance & Benefit of Good Communication	00:05:00
	Principles of Communication	00:11:00
	Role of Influence	00:07:00
	Communication Summary	00:05:00
	Checkpoint	00:09:00
Use Metrics & Measurement
	Learning Objectives	00:02:00
	CSFs, KPIs & Improvement	00:18:00
	Analyze CSFs & KPIs in Context	00:09:00
	Assessments	00:04:00
	Use Metrics & Measurement Summary	00:05:00
	Design a Report	00:07:00
	Checkpoint	00:07:00
CSI Approach
	Learning Objectives	00:02:00
	It Depends	00:09:00
	Approach Deconstructed	00:25:00
	Goal Question Metric (GQM) Approach Introduction	00:08:00
	CSI Approach Summary	00:05:00
	Checkpoint	00:06:00
Integrating CSI with ITIL & Beyond
	Learning Objectives	00:01:00
	CSI Approach for the ITIL Practitioner	00:07:00
	CSI Approach in ITIL	00:25:00
	CSI Approach, PRINCE2 & RESILIA	00:06:00
	Integrating CSI with ITIL & Beyond Summary	00:03:00
	Checkpoint	00:06:00
Workbooks
	Workbooks - ITIL Practitioner - Video Training Course	00:00:00
Assignment
	Assignment - ITIL Practitioner	00:00:00

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ITIL Practitioner

By Studyhub UK

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