Venture into the realm of IT service excellence with the ITIL
Practitioner course, where the chronicles of Information Technology
Infrastructure Library (ITIL) come to life. This immersive educational
experience is tailored to enlighten enthusiasts on the intricate tapestry of IT
Service Management (ITSM) and the Continuous Service Improvement (CSI) model
that stands at the heart of ITIL practices. From the foundational bricks of
principles and themes, the course ascends to the strategic nuances of
Organizational Change Management (OCM), ensuring participants grasp the
transformative nature of IT services.
The curriculum delves into the mechanisms that fortify communication as a
catalyst for service enhancement. Learners are equipped with the proficiency to
employ metrics and measurement as a compass for ITSM efficacy. As the narrative
progresses, the course unravels the synthesis of CSI within the broader ITIL
framework, beckoning participants to not just witness but also weave the future
of IT services and their governance.
Learning Outcomes
* Understand the core principles of ITIL and ITSM, including the CSI model.
* Develop insights into effective Organizational Change Management.
* Learn to foster impactful communication strategies within IT service
management.
* Acquire the ability to measure and utilize metrics for IT service
enhancement.
* Integrate CSI strategies effectively within ITIL and organizational
practices.
WHY CHOOSE THIS ITIL PRACTITIONER COURSE?
1. Unlimited access to the course for a lifetime.
2. Opportunity to earn a certificate accredited by the CPD Quality
Standards and CIQ after completing this course.
3. Structured lesson planning in line with industry standards.
4. Immerse yourself in innovative and captivating course materials and
activities.
5. Assessments designed to evaluate advanced cognitive abilities and skill
proficiency.
6. Flexibility to complete the Course at your own pace, on your own schedule.
7. Receive full tutor support throughout the week, from Monday to Friday, to
enhance your learning experience.
8. Unlock career resources for CV improvement, interview readiness, and job
success.
WHO IS THIS ITIL PRACTITIONER COURSE FOR?
* IT professionals seeking to expand their ITIL knowledge.
* Managers overseeing IT service management teams.
* Change agents responsible for implementing IT service improvements.
* Individuals aspiring to integrate ITIL practices within their organizations.
* Analysts focused on service management metrics and performance.
CAREER PATH
* ITIL Practitioner: £35,000 - £60,000
* IT Service Manager: £40,000 - £70,000
* Change Manager: £45,000 - £65,000
* ITIL Consultant: £50,000 - £75,000
* Quality Assurance Manager: £40,000 - £60,000
* Performance Analyst: £30,000 - £50,000
PREREQUISITES
This ITIL Practitioner does not require you to have any prior qualifications or
experience. You can just enrol and start learning.This ITIL Practitioner was
made by professionals and it is compatible with all PC's, Mac's, tablets and
smartphones. You will be able to access the course from anywhere at any time as
long as you have a good enough internet connection.
CERTIFICATION
After studying the course materials, there will be a written assignment test
which you can take at the end of the course. After successfully passing the test
you will be able to claim the pdf certificate for £4.99 Original Hard Copy
certificates need to be ordered at an additional cost of £8.
COURSE CURRICULUM
Introduction to ITIL Practitioner Course Introduction 00:14:00 ITSM & Continual
Improvement Learning Objectives 00:06:00 Selecting a Management System 00:11:00
Systems Thinking 00:13:00 The 4Ps 00:13:00 Communication & Management Systems
00:14:00 Organizational Capabilities 00:10:00 Adopt, Adapt & Realize 00:15:00
Outside-in vs Inside-out Thinking 00:11:00 Defining a Service 00:05:00 Metrics
& Measurement 00:06:00 Improvement, the Practitioner & CSI 00:10:00 Driving IT
Service Management Summary 00:15:00 Checkpoint 00:16:00 Principles & Themes
Learning Objectives 00:04:00 Principles 00:24:00 Themes 00:09:00 Principles &
Themes in Practice 00:08:00 Principles & Themes Summary 00:03:00 Checkpoint
00:07:00 Organizational Change Management (OCM) Learning Objectives 00:02:00
Role & Impact of OCM on Improvement 00:07:00 OCM Activities 00:16:00 OCM &
Systems Thinking 00:06:00 OCM Summary 00:06:00 Checkpoint 00:10:00 Effective
Communication to enable CSI Learning Objectives 00:01:00 Value, Importance &
Benefit of Good Communication 00:05:00 Principles of Communication 00:11:00 Role
of Influence 00:07:00 Communication Summary 00:05:00 Checkpoint 00:09:00 Use
Metrics & Measurement Learning Objectives 00:02:00 CSFs, KPIs & Improvement
00:18:00 Analyze CSFs & KPIs in Context 00:09:00 Assessments 00:04:00 Use
Metrics & Measurement Summary 00:05:00 Design a Report 00:07:00 Checkpoint
00:07:00 CSI Approach Learning Objectives 00:02:00 It Depends 00:09:00 Approach
Deconstructed 00:25:00 Goal Question Metric (GQM) Approach Introduction 00:08:00
CSI Approach Summary 00:05:00 Checkpoint 00:06:00 Integrating CSI with ITIL &
Beyond Learning Objectives 00:01:00 CSI Approach for the ITIL Practitioner
00:07:00 CSI Approach in ITIL 00:25:00 CSI Approach, PRINCE2 & RESILIA
00:06:00 Integrating CSI with ITIL & Beyond Summary 00:03:00 Checkpoint
00:06:00 Workbooks Workbooks - ITIL Practitioner - Video Training Course
00:00:00 Assignment Assignment - ITIL Practitioner 00:00:00