5 Interview Skills courses in Cardiff

Hiring the right staff is one of the most important management and HR skills and it is critical to get it right. This course is designed for managers and HR specialists who either want to improve their interviewing skills or who are just now starting a recruitment role in the organisation.

LEARNING COACH QUALIFICATION – IS IT RIGHT FOR ME? A Learning Coach plays a vital role in guiding and supporting young people in their educational journey, helping them develop a range of skills and attributes that contribute to successful learning, personal growth, and future success. Pursuing a qualification to become a qualified Learning Coach is beneficial for enhancing skills, credibility, and effectiveness in supporting learners’ development. It provides a foundation of knowledge and expertise that contributes to successful coaching experiences. This qualification consists of three units (two mandatory, 1 optional). Please see the Agored Cymru website [https://www.agored.cymru/Units-and-Qualifications/Qualification/126718] for full course information, where you can choose the units to suit the needs of your staff. It will cover the following: * Young People’s Development: Factors influencing learning, motivation, and barriers to learning. * Learning Styles and Inclusive Planning: Learning styles vs. Universal Design for Learning (UDL), planning for inclusive learning. * Reflective Practice: Comparison of reflection models, engaging in reflective practice. * Coaching for Learning: Communication and coaching skills, coaching models, functions of Learning Coaching * Assessing Young People: Interview skills, communication styles, assessing achievements and barriers to learning. * Developing Learning Pathways: Coordinating individualised learning pathways, engaging young people in goal-setting -------------------------------------------------------------------------------- FURTHER INFORMATION This course spans six months and covers various aspects of Learning Coaching, including understanding learning processes, personal and emotional factors affecting learning, coaching techniques, reflective practice, communication skills, inclusive planning, assessment, and the coordination of individualised learning pathways. Students will engage in assignments, reflective journals, case studies, and portfolio building to demonstrate their understanding and application of the concepts and skills covered in the course. -------------------------------------------------------------------------------- LEARNING OUTCOMES * Professional Competence: A formal qualification ensures that Learning Coaches have a solid understanding of best practices, theories, and methodologies in the field of education and coaching. It provides them with the necessary knowledge and skills to effectively support learners in their development. * Credibility: Having a recognised qualification enhances the Learning Coach’s credibility and reputation. It demonstrates their commitment to their role and their ability to provide high-quality guidance and support. * Improved Effectiveness: Learning Coaches who have undergone formal training are better equipped to assess learners’ needs, design personalised learning plans, and provide targeted support. This leads to more effective coaching outcomes. * Personal Growth: Going through a qualification process often involves self-reflection, skill development, and continuous learning. This contributes to the personal growth and professional development of the Learning Coach. * Network and Community: Enrolling in a qualification program provides Learning Coaches with the opportunity to connect with other professionals in the field. This network can offer support, resources, and collaboration opportunities.

This course is for anyone wishing to understand their strengths and development areas and those who are seeking assistance to progress their careers and convey their abilities confidently.

WHETHER YOU HAVE TO CHAIR A MEETING, PITCH A PROPOSAL OR SPEAK AT A CONFERENCE YOU NEED GOOD COMMUNICATION AND PRESENTATION SKILLS. Addressing a group of people with assurance and confidence does not come naturally to everyone. Our presentation skills training courses will teach you how to conquer your fears and give a successful and memorable performance. We will tailor the training to your specific needs, from coaching before an important keynote or honing your pitch to improving your negotiation and influencing skills, or learning how to network effectively. A TYPICAL COURSE CAN COVER: * Recognising the strengths of your own communication style * Using the different elements of voice and body language effectively * Conquering your nerves and use body language to your advantage * Pitching presentations so they meet your audiences’ needs * Structuring a presentation so the audience is engaged from start to finish * Using visual aids * Handling questions All our presentation skills training is bespoke, with options including one-to-one coaching, combined training and coaching programmes and group training courses. All these courses can be delivered virtually, as well as face to face. As many of the skills needed to give a good presentation are shared with media interviews, we frequently combine our presentation skills and media interview skills training. VENUE We deliver courses in the most appropriate format for your circumstances – whether face to face or online. Face to face courses are portable: they can be held in purpose-built studios, at your own offices or at an external venue. In the latter two cases, we create a mock studio for the practical exercises. Online courses give you flexibility and enable you to offer training to delegates from all over the world. We have run virtual courses for people from the Far East, South Asia, North America and Europe, as well as the UK.

This course has a simple objective: to help gain appointments with potential clients. In most consultative selling situations clients won't commit to purchases over the telephone. This means setting up a meeting to discuss the options with them face-to-face. But getting 'face time' can be tricky. This practical workshop can help. Participants will acquire essential tools, skills and methods; discuss specific organisational issues; and identify areas for improvement. They will discover how to: * Increase their effectiveness through proper preparation * Construct attention-grabbing opening statements * Help potential clients feel comfortable agreeing to a meeting * Develop tactics for responding to difficult excuses and objections * Stress the benefits of a face-to-face consultation * Develop and enhance their questioning and listening skills * Prevent customers cancelling booked appointments 1 INTRODUCTION TO APPOINTMENT SETTING * Key trends that have changed the way people buy today - and will buy tomorrow * Why many sales people avoid picking up the phone * The difference that makes a difference - what makes a good appointment-maker? 2 BEFORE YOU PICK UP THE TELEPHONE * It all starts with a plan... * Who and what to focus our attention * How much research should we undertake and why? * Setting primary and secondary objectives 3 MAKING YOUR APPROACH * Key considerations * Every call is an opportunity - creating a positive mind-set * Using a structured approach * Using partnership language 4 GAINING AN INSIGHT INTO THE CUSTOMER'S NEEDS * How to quickly 'tune in' to your customers, so that you can serve them more easily * Developing speech patterns that put customers at their ease * Using effective questioning and listening skills * Finding and building pain points 5 DEALING WITH EXCUSES AND OBJECTIONS * Pre-empting potential excuses * Developing techniques for responding to client objections * Keeping the door open for future contact 6 SECURING THE APPOINTMENT * Selling the benefits of a consultancy meeting * Techniques for avoiding cancelled appointments * Gaining commitment 7 ACTION PLANS * Course summary and presentation of action plans