Harness the energy (In-House)
By The In House Training Company
Harness the energy is an explorative workshop introducing the notion of utilising and intuitively listening to the energy shared between a group of people. Whether we realise it or not, we all give off certain energies at any time. These energies can affect change, sometimes positively, sometimes negatively. This workshop enhances understanding of the power of our own energy transmissions through the use of compliciteÌ-based theatre techniques and exercises. This workshop will help participants become active and aware listeners, able to work better collaboratively to produce strong results. It will demonstrate the power of our own individual energy and the positive impact we can have when we learn to utilise the energy beneficially in different situations.
We communicate daily in many ways, including email, phone, text, Zoom, Teams, Google Meets, Slack, and even that old-fashioned thing, what was it now... oh yes, talking face-to-face. But, when we look at communication closely and really drill down into what we are doing in conjunction with how our brain works (neuroscience), how internal, organisational, and social politics control what we believe we can say, how hierarchical positioning impacts our honesty and how the lack of psychological safety means we say what we know others want to hear rather than what they need to hear…. It is oh so complicated! This workshop not only explores the concept of excellent communication, but we also want to hear what you believe it is too. We also delve into how organisational culture influences our perception of speaking up. Factors that hinder open and honest communication, and we work collaboratively towards removing these barriers to achieve a communication style that fosters trust and transparency, creating psychological safety. This workshop is particularly relevant to our Emotional Intelligence workshop (EI and Me). We firmly believe that developing emotional intelligence is the key to unlocking Clean Communication, a skill that is crucial for all of us, regardless of our roles and responsibilities, so that we thrive in our professional environment. If you want to see if we are correct, why not have us facilitate a workshop for you and see what you get by the end of it? -------------------------------------------------------------------------------- LENGTH 1 Day NEXT WORKSHOP START Let's chat and confirm a date. WORKSHOP DELIVERY The best environment for this experience is face-to-face, but we can facilitate this workshop online. -------------------------------------------------------------------------------- SUITABILITY - WHO SHOULD ATTEND? WHO SHOULD ATTEND AND WHY? Who? - Perhaps think of this another way… who shouldn’t attend to ensure we can manage Clean Communication? There’s your answer. Why? - Every person needs to understand what we are saying above about how we get trapped in this organisational formatting which changes how we communicate and how it prevents us from communicating cleanly. EVERY organisation has this, despite what our values profess. And 'Values', that’s a whole other story. WORKSHOP CONTENT * Using the 'Moccasin Approach'® to clean our personal and organisational communication * LaPD’s Communication Cycle and what we must consider. (Can you work out what the ? represent above? * Accountability and Responsibility raises its head in Communication. It has to. * Bias, unconscious bias and its impacts on our communication. * The conundrum of communicating with others and their styles (The TRAP). * How would my perfect Manager/Leader communicate with me? * Nonverbal communication (body language), rapport, Clean Communication. * Negative communication can go viral (Self-Fulfilling Prophecy). * Reflections, findings and goals (individual and team). * Meeting our workshop objectives by listing five areas for development. WORKSHOP DELIVERY AND VENUE This workshop is usually one day in duration, and it focuses solely on how we communicate with each other. It can also be a two-day event incorporating aspects of Emotional Intelligence (EI) with group, and individual activities to allow discussions about the various communication we need in your organisation. When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face. Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station. We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.
Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving
Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong
An Understanding of Physiological Observations
By Guardian Angels Training
Gain essential knowledge and practical skills to accurately monitor and interpret physiological parameters in patients with our "An Understanding of Physiological Observations" course. Learn to conduct and interpret various observations to support informed clinical decision-making.
Screen-reading for speed and retention (In-House)
By The In House Training Company
This is an essential programme for managers or members of staff (or students) who need to be able to read and summarise information on screen faster and more effectively. The session focuses on the different types of reading style and encourages better retention of written material through the use of specific speed-reading techniques. By the end of this programme participants will be able to: * Explain the principles of speed reading * Understand the barriers to reading * Use different reading styles according to the information being read * Read more effectively from tablet and computer screens * Co-ordinate eye movements better * Minimise any poor reading habits * Increase reading speed by over 50%, without losing comprehension * Improve retention of information using specific techniques The programme focuses on how to maximise reading from electronic devices by exploring techniques which will reduce eyestrain and improve reading effectiveness. The session also explains different types of reading styles and how to learn new, positive reading habits. 1 AN INTRODUCTION TO SPEED READING * The history of speed reading * Assumptions about reading * The process of reading * Schema and its influence on interpretation * Eye/brain relationship * How our brain processes written information 2 MINIMISING BARRIERS TO READING * Understanding eye tics * Mouthing * The influence of different light sources * Body clocks and making use of natural patterns 3 READING STYLES * Importance of choosing the right reading style * Speeds and their influence on retention * Reading for pleasure * Proof reading * Scanning * Skimming * Reading for retention * SQRW principles 4 READING FROM ELECTRONIC DEVICES * The challenge of reading from screens * Importance of breaks and proper display screen evaluation * Calibrating screens and background colours * Formatting documents * Using eye guides
Introduction to contract negotiation (In-House)
By The In House Training Company
This intensive one-day IACCM-approved programme helps participants develop the skills, knowledge and competencies required to plan for and carry out effective negotiations in a range of different environments. By the end of the programme participants will be able to: * Understand the basic concepts of negotiation and how it adds value to the organisation * Recognise the stages of negotiation and the skills required at each stage * Make use of tried-and-tested negotiation planning tools * Apply a range of negotiation tools and techniques to support the organisation in obtaining value for money, quality and fit-for-purpose outcomes * Set negotiation objectives * Appreciate the importance of interpersonal skills in maximising the opportunities for reaching win/win agreements 1 WELCOME * Introductions * Aims and objectives * Plan for the day 2 WHY NEGOTIATE? * Understanding the negotiation context * Negotiating with suppliers * Negotiating with stakeholders 3 UNDERSTANDING THE PROCESS * The phases of negotiation and what to do in each phase * Before * During * After 4 PLANNING * Appreciating the importance of planning * Different approaches * Identifying the key variables * Setting objectives for each of them * Practical negotiation planning exercise 5 DOING * The key skills required, * Communication * Numeracy * empathy * Applying these skills in a role play: practical exercise 6 CLOSE * Review of key learning points * Personal action planning
Managing with NLP (In-House)
By The In House Training Company
Self-understanding is a prerequisite for leading and managing others responsibly and honourably. The field of Neuro Linguistic Programming has helped us to gain a better insight into how we all think and behave. Upon completion of this course participants will be able to: * Gain an insight into the purpose and functions of the unconscious mind * Develop flexibility to increase their for behaviours in different circumstances * Appreciate how different people experience the world * Create and set effective goals and direction * Understand the NLP Model of Communication * Adapt their communication style to maximise effectiveness * Influence and persuade others by connecting with people * Understand how empowerment can make life easier * Appreciate how creativity works * Learn creativity techniques to tap into the power of the team 1 SELF-AWARENESS * Autopilot - your unconscious mind * Developing flexibility * How identify, values & beliefs shape our behaviour * Models of the world 2 CREATING DIRECTION * Describing present and desired state * Designing your direction * Making it happen * Self-mastery 3 COMMUNICATION * The NLP Model of Communication * Insights to the way people think * Understanding representation systems * Reframing the way people think about negative experiences * Using metaphor 4 INFLUENCE AND PERSUASION * Building trust * Connecting with people * Purpose intention and outcomes * The difference empowerment makes 5 CREATIVITY AND INNOVATION * Hindrances to creativity and innovation * Your natural state of creativity * Getting unblocked * Creativity techniques 6 ACTION PLAN * Course summary and presentation of action plans
Supporting the Wellbeing of Your Colleagues
By Mpi Learning - Professional Learning And Development Provider
Well-being isn't just a 'nice to have' - it should be a core part of your employee strategy.
Sales closing and price negotiation skills (In-House)
By The In House Training Company
Successfully closing a sale and negotiating the best outcome for the business is a key skill for all salespeople, and often an area that is overlooked. Investing in this skill will have a positive impact on interactions with customers, both new and existing, and lead to improved sales performance. Whilst understanding how to reach a conclusion with a customer faster means increased efficiency and more time to invest in sourcing new business. We have developed this programme to be practical, fun and interactive. Participants will learn proven techniques for influencing, persuading and negotiating with clients, gain increased confidence and clarity when reviewing contract terms and prices, and understand how to structure and manage sales negotiation and contract review meetings. This course will help participants: * Learn a structured and proven approach to the negotiation of contract terms * Apply the key principles of negotiation, playing the person and the problem * Create a contract negotiation strategy - from opening to close * Recognize and put to use proven negotiation tactics and techniques * Learn how to embrace conflict positively - to 'say no, then negotiate' * Plan and prepare for any commercial negotiation conversations * Understand the stages of negotiation and how to move through them 1 CLOSING AND NEGOTIATING FROM A POSITION OF PERSONAL POWER * The eight steps of a sales or commercial negotiation * Ten ways to resist price pressure * How to draw on sources of power when you have less authority * The six principles of influence and persuasion and how to use them 2 EFFECTIVE NEGOTIATION - PLANNING AND THEORY * How to plan and structure your negotiation for a successful and quick conclusion * Influence: knowing how to 'push or pull' to win an argument * Achieving a BATNA - a range of practical skills and techniques * Case study: planning for a client negotiation around contract or price issues 3 EFFECTIVE CLOSING AND NEGOTIATION - PRACTICE AND REALITY * Higher-level questioning techniques to investigate and solve problems * Listening to lead - active listening and structuring your conversation * The most common 'unforced' negotiation mistakes and errors * Case study: setting objectives, sources of value, trading concessions 4 SALES NEGOTIATION TACTICS AND PLAYING THE GAME * How high - how hard - how soon; why now * How to identify hidden or perceived currencies and values * How to use these to establish a higher base price * Negotiation best-practice checklist and summary