85 Influence courses in Birmingham

This 2-day workshop is offered with an internal and external focus. Day 1 will focus on building your internal network and relationships by focusing on your personal network, your brand, influencing skills and perceptions. Day 2 focuses on your external relationships with suppliers, patient groups etc. This will focus on assertiveness, outcome rather than relationship focus, and influencing and negotiating skills. DAY ONE 1 CAN YOU SUCCEED BY YOURSELF? 2 RELATIONSHIP AWARENESS THEORY 3 THE STRENGTHS DEPLOYMENT INVENTORY / YOUR FACET5 PROFILE 4 BUILDING RAPPORT 5 INFLUENCING POWER BASES 6 ACTIVE LISTENING 7 BUILDING YOUR PERSONAL INTERNAL NETWORK 8 PERCEPTIONS 9 YOUR BRAND DAY TWO 3 PREPARING FOR CONFLICT 2 THE NEGOTIATION CONVERSATION 1 YOUR STAKEHOLDERS AND WHAT THEY WANT FROM YOU 4 INFLUENCING OTHERS 5 YOUR COMMUNICATION APPROACHES FOR SUCCESS 6 EMOTIONAL INTELLIGENCE 7 THE TRUST MODEL 8 KNOWING YOUR OUTCOMES

EFT, Emotional Freedom Techniques, often known as Tapping, is a cutting-edge therapeutic skill dating from the 1990s that many therapists are learning. Therapists may have originally studied counselling, CBT (Cognitive Behavioural Therapy), psychotherapy, hypnotherapy, or one of a number of therapy modalities, and they then learn EFT, or Tapping, in order to improve their offering to their clients. The reason is twofold: 1. The relatively fast, thorough, and long-lasting results – 2. The client is empowered with an easy to use self-help should they wish to use it in-between sessions.

One of our greatest strengths is our ability to tailor any of our open management courses to the needs and requirements of different businesses in different industries. We understand that whilst our open management training courses provide a wealth of knowledge in their particular area of focus, not all of it may be relevant for your business and the particular industry you operate in.Rather than making delegates sit through management training that is irrelevant to their job role, we offer bespoke management training where we tailor the course to cover the specific needs of your organisation, ultimately relieving the inevitable boredom and "switching off" that would come with having to sit through training that a person knew they would not need. WHY CHOOSE US FOR YOUR BESPOKE MANAGEMENT TRAINING NEEDS? We have provided tailored, bespoke management training courses to some of the largest organisations in the UK. Using our acquired experience and knowledge of running these courses, we will be able to work with you to create a bepoke management training programme that delivers a significant return on investment, both in terms of tangible and intangible results. -------------------------------------------------------------------------------- ILM ACCREDITED MANAGEMENT TRAINING COURSES Because we charge a daily training rate rather than a per delegate fee, if you have a number of delegates requiring management training, a bespoke management training course can often be less expensive than putting them all on an open course. A number of courses have been accredited by the ILM, which means you can be assured as to the standard of the course content and delivery. For more information on these, please see our page on ILM Management Training [https://www.dicksontraining.com/management-training/ilm-management-and-leadership-qualifications.php]. All of our ILM Programmes are provided in partnership with BCF Group Limited [https://www.thebcfgroup.co.uk/management-training/bespoke-management-training.php], which is the ILM Approved Centre we deliver under. -------------------------------------------------------------------------------- INTERESTED IN FINDING OUT MORE ABOUT BESPOKE MANAGEMENT TRAINING? Between us, we can come up with a training plan which will provide relevant, bespoke management training for your delegates which will maximise the return on both your time and cost. We are happy to come to your premises or arrange training facilities nearer to your location if this would be more convenient. -------------------------------------------------------------------------------- FEEDBACK Below is a small selection of past feedback for our management training and development courses and programmes: > "EXCELLENT INSTRUCTOR. I LOOKED FORWARD TO OUR MONTHLY LECTURES KNOWING THAT I > WOULD HAVE A GOOD LAUGH BUT ALSO THAT I WOULD LEARN MORE ABOUT THE SUBJECT AND > MYSELF. HE HAS BEEN VERY HELPFUL TO ME AND THE REST OF THE STUDENTS, NOT JUST > DURING THE LECTURES BUT OFTEN IN HIS OWN TIME. HIS ENTHUSIASM FOR ALL OF THE > SUBJECTS COVERED DURING THE COURSE WAS EVIDENT THROUGHOUT, WHICH AGAIN HELPED > ME TO ENJOY AND UNDERSTAND THE SUBJECTS AND LECTURES.  > > IF I GET THE CHANCE IN FUTURE TO ATTEND A FURTHER COURSE WITH YOU, I WOULD > JUMP AT THE CHANCE." > > SENIOR ACQUISITIONS SURVEYOR > > Galliford Try -------------------------------------------------------------------------------- > "A VERY ACCOMPLISHED TRAINER AND SOMEONE WHO I WOULD VERY MUCH LIKE TO BE > INVOLVED IN OUR BUSINESS TRAINING GOING FORWARD. THE FEEDBACK I HAVE HAD FROM > ALL LEVELS OF OUR TEAM STRUCTURE IS EXCELLENT." > > GROUP HR OPERATIONS > > EADS Personnel Services UK -------------------------------------------------------------------------------- > "PHIL HAS A LOT OF ENERGY WHICH HE THROWS INTO THE COURSE. THIS VISABLY BROKE > DOWN RESISTANCE AND ATTENDEES ENTERED INTO THE EXERCISES WHOLEHEARTEDLY." > > SENIOR QS > > Bullock Construction -------------------------------------------------------------------------------- SCHEDULED COURSES Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

We communicate daily in many ways, including email, phone, text, Zoom, Teams, Google Meets, Slack, and even that old-fashioned thing, what was it now... oh yes, talking face-to-face. But, when we look at communication closely and really drill down into what we are doing in conjunction with how our brain works (neuroscience), how internal, organisational, and social politics control what we believe we can say, how hierarchical positioning impacts our honesty and how the lack of psychological safety means we say what we know others want to hear rather than what they need to hear…. It is oh so complicated! This workshop not only explores the concept of excellent communication, but we also want to hear what you believe it is too. We also delve into how organisational culture influences our perception of speaking up. Factors that hinder open and honest communication, and we work collaboratively towards removing these barriers to achieve a communication style that fosters trust and transparency, creating psychological safety.   This workshop is particularly relevant to our Emotional Intelligence workshop (EI and Me). We firmly believe that developing emotional intelligence is the key to unlocking Clean Communication, a skill that is crucial for all of us, regardless of our roles and responsibilities, so that we thrive in our professional environment. If you want to see if we are correct, why not have us facilitate a workshop for you and see what you get by the end of it?  -------------------------------------------------------------------------------- LENGTH 1 Day NEXT WORKSHOP START Let's chat and confirm a date. WORKSHOP DELIVERY The best environment for this experience is face-to-face, but we can facilitate this workshop online. -------------------------------------------------------------------------------- SUITABILITY - WHO SHOULD ATTEND? WHO SHOULD ATTEND AND WHY? Who? - Perhaps think of this another way… who shouldn’t attend to ensure we can manage Clean Communication? There’s your answer. Why? - Every person needs to understand what we are saying above about how we get trapped in this organisational formatting which changes how we communicate and how it prevents us from communicating cleanly. EVERY organisation has this, despite what our values profess. And 'Values', that’s a whole other story. WORKSHOP CONTENT * Using the 'Moccasin Approach'® to clean our personal and organisational communication * LaPD’s Communication Cycle and what we must consider. (Can you work out what the ? represent above? * Accountability and Responsibility raises its head in Communication. It has to. * Bias, unconscious bias and its impacts on our communication. * The conundrum of communicating with others and their styles (The TRAP). * How would my perfect Manager/Leader communicate with me? * Nonverbal communication (body language), rapport, Clean Communication. * Negative communication can go viral (Self-Fulfilling Prophecy). * Reflections, findings and goals (individual and team). * Meeting our workshop objectives by listing five areas for development. WORKSHOP DELIVERY AND VENUE This workshop is usually one day in duration, and it focuses solely on how we communicate with each other. It can also be a two-day event incorporating aspects of Emotional Intelligence (EI) with group, and individual activities to allow discussions about the various communication we need in your organisation. When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face. Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station. We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.

To explore the factors which affect and influence feacal continence when supporting individuals in order to effectively manage bowel incontinence.

Harness the energy is an explorative workshop introducing the notion of utilising and intuitively listening to the energy shared between a group of people. Whether we realise it or not, we all give off certain energies at any time. These energies can affect change, sometimes positively, sometimes negatively. This workshop enhances understanding of the power of our own energy transmissions through the use of complicité-based theatre techniques and exercises. This workshop will help participants become active and aware listeners, able to work better collaboratively to produce strong results. It will demonstrate the power of our own individual energy and the positive impact we can have when we learn to utilise the energy beneficially in different situations.

Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong

Gain essential knowledge and practical skills to accurately monitor and interpret physiological parameters in patients with our "An Understanding of Physiological Observations" course. Learn to conduct and interpret various observations to support informed clinical decision-making.

This is an essential programme for managers or members of staff (or students) who need to be able to read and summarise information on screen faster and more effectively. The session focuses on the different types of reading style and encourages better retention of written material through the use of specific speed-reading techniques. By the end of this programme participants will be able to: * Explain the principles of speed reading * Understand the barriers to reading * Use different reading styles according to the information being read * Read more effectively from tablet and computer screens * Co-ordinate eye movements better * Minimise any poor reading habits * Increase reading speed by over 50%, without losing comprehension * Improve retention of information using specific techniques The programme focuses on how to maximise reading from electronic devices by exploring techniques which will reduce eyestrain and improve reading effectiveness. The session also explains different types of reading styles and how to learn new, positive reading habits. 1 AN INTRODUCTION TO SPEED READING * The history of speed reading * Assumptions about reading * The process of reading * Schema and its influence on interpretation * Eye/brain relationship * How our brain processes written information 2 MINIMISING BARRIERS TO READING * Understanding eye tics * Mouthing * The influence of different light sources * Body clocks and making use of natural patterns 3 READING STYLES * Importance of choosing the right reading style * Speeds and their influence on retention * Reading for pleasure * Proof reading * Scanning * Skimming * Reading for retention * SQRW principles 4 READING FROM ELECTRONIC DEVICES * The challenge of reading from screens * Importance of breaks and proper display screen evaluation * Calibrating screens and background colours * Formatting documents * Using eye guides