Harpenden

<p>In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales.</p><p>One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer.</p><p>By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer.</p>By the end of this course, participants will be able to:<ul><li>Understand the power of a positive customer experience in developing sales opportunities</li><li>Recognise and develop a sales opportunity when it arises</li><li>Engage with customers and develop rapport and trust</li><li>Use verbal and non-verbal communication skills and pick up on signals</li><li>Ask powerful questions - and listen to the answers</li><li>Create 'magic moments' for the customer</li><li>Turn a complaint into an opportunity</li><li>Know when to ask for referrals and testimonials</li><li>Pass on leads to the relevant people</li></ul><section>
                    <h3>1 Introduction</h3><ul><li>Aims and objectives</li><li>Beliefs about sales</li></ul> <h3>2 Building rapport</h3><ul><li>First impressions</li><li>Short cuts to rapport</li><li>Finding common interests</li></ul> <h3>3 Selling or serving?</h3><ul><li>Managing emotions and behaviour - Transactional Analysis</li><li>Moments of truth - creating 'magic moments'</li><li>Speed sells - the follow-up</li></ul> <h3>4 Meetings</h3><ul><li>Planning a successful meeting</li><li>Pre-meeting connection and assistance</li><li>Sales meeting failure reasons</li><li>Right v wrong mindset</li></ul> <h3>5 Communication - verbal and non-verbal</h3><ul><li>The 3 Vs - Visual, Verbal, Vocal</li><li>Picking up on signals</li><li>7 power questions</li><li>Questioning techniques</li><li>LISTEN - 3 types of listening skills</li></ul> <h3>6 Influencing</h3><ul><li>6 levels of influence</li><li>Framing to change perspectives</li><li>Turning complaints into opportunities</li></ul> <h3>7 Referrals</h3><ul><li>The power of referrals</li><li>How and when to ask for a referral</li><li>5 steps from rapport to referral</li></ul> <h3>8 Presentation and pitching (optional session)</h3><ul><li>Basic presentation structure and delivery</li><li>Creating powerful impressions</li><li>Creating a 60-second pitch</li><li>The elevator 10-second pitch - answering 'What do you do?'</li><li>Sales presentations</li><li>Emotion <em>v</em> Intellect - how to engage</li><li>Using visuals</li></ul> 


                </section>

The In House Training Company

Online Course Marketing

Professional Selling Skills (PSS)

Meeting Skills

Business Communication Skills

Sales Management

Presentation Skills

Sales awareness for IT professionals (In-House)

Edinburgh

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A 5‐day internal mediation training course from one of the UK&rsquo;s leading providers. Designed for organisations wishing to develop and offer a peer mediation service.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Professional, practical and affordable workplace mediation training</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Workplace Mediation</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Workplace mediation has become very popular in the UK. The types of issues covered are varied, but may include; bullying, team conflict, interpersonal differences, disputes over resources, manager/ employee conflict and issues related to grievance handling. There is a very high success rate for this type of intervention.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This Course</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Buon Consultancy, is one of the leading mediation training providers in the UK. We have been running this type of training for over 20 years.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Created specifically for the workplace setting and utilising a blend of interactive role play, peer coaching and case‐study based discussion, the course provides a comprehensive skills training for anyone wishing to gain competency in mediating workplace conflict as part of an internal mediation team.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This very practical course uses a variety of proven adult learning techniques to ensure maximum understanding, comprehension, and retention of the information presented. Participants are taught to mediate using co‐mediation. Co‐mediation is &lsquo;best‐ practice&rsquo; for internal peer mediation and utilises two volunteer mediators working together to help their fellow employees solve workplace conflicts.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Accredited Trainers</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course is taught by a CMC Accredited Mediator. Participants will receive a Certificate in Internal Workplace Mediation Skills.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There is no accreditation for internal mediation training in the UK at present. Under the CMC Registration scheme in the UK, our Professional Training Course (7 days + assessment) is recognised by the CMC for Professional Registration. However, this level of registration is not required for internal mediators.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The Lead Trainer</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The trainer is Tony Buon, the Managing Partner of Buon Consultancy. He is a well known workplace mediator with over 30 years experience as a mediator instructor. Tony is also a qualified workplace psychologist, trainer, educator and author.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Tony holds Diplomas in Mediation, Conflict Resolution, Counselling and Teaching. Degrees in Psychology and Behavioural Sciences and Post‐ Graduate Qualifications in Education and Psychology. He is also a Certified Employee Assistance Professional (CEAP) and a Registered Civil, Commercial and Workplace Mediator (CMC).</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Tony has extensive adult and tertiary teaching experience and has taught up to Master&rsquo;s Level in Universities and Colleges in Australia and the UK.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Some of the over 1000 organisations Tony has worked with includes; 3M, Accor, Aramco, AXA, the British Council, BP, Coca Cola, CiC, CSR, DAA, Diageo, Dorset Police, DAA, DuPont, EAPA, ENI, Hampshire Council, NHS, Scottish Police College, &amp; the Sydney Olympics.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Comments from previous participants:</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&ldquo; One of the best courses I have ever attended!&rdquo; &ldquo;I can&rsquo;t believe how much I learnt&rdquo;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&ldquo;...the trainer was excellent and the individual coaching and feedback I received was fantastic&rdquo;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&ldquo;I loved that the course focused on the practical skills of how to actually conduct a mediation at work&rdquo;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&ldquo;I now have the confidence to conduct a co‐mediation"</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Internal Peer Workplace Mediation Skills Course</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">5‐day Course (35 hours total)</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The training comprises five one‐day sessions. These can be done in two parts with a break between days 3 &amp; 4 or continuous (one‐week). Each day starts at 9:00 and finishes at 5:00.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Part One:<br fr-original-style="" style="box-sizing: border-box;"></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Day One</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Introduction to mediation &amp; models</li><li fr-original-style="" style="box-sizing: border-box;">Workplace mediation framework</li><li fr-original-style="" style="box-sizing: border-box;">The 6‐stage mediation processTM</li><li fr-original-style="" style="box-sizing: border-box;">Suitable for mediation?</li><li fr-original-style="" style="box-sizing: border-box;">Mediation at work DVD</li><li fr-original-style="" style="box-sizing: border-box;">Stage 1‐ pre‐mediation</li><li fr-original-style="" style="box-sizing: border-box;">Role play methodology</li><li fr-original-style="" style="box-sizing: border-box;">Controlling the process</li><li fr-original-style="" style="box-sizing: border-box;">Revision, review</li></ul><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Day Two</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Bobby &amp; Taylor Stage 1 Role Plays</li><li fr-original-style="" style="box-sizing: border-box;">Alex &amp; Sydney Stage 1 Role Plays</li><li fr-original-style="" style="box-sizing: border-box;">Remaining impartial</li><li fr-original-style="" style="box-sizing: border-box;">Dylan &amp; Ashley Stage 1 Role Plays</li><li fr-original-style="" style="box-sizing: border-box;">Communication skills for mediation</li><li fr-original-style="" style="box-sizing: border-box;">Active listening skills</li><li fr-original-style="" style="box-sizing: border-box;">Room &amp; furniture setup</li></ul><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Day Three</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Revision, review</li><li fr-original-style="" style="box-sizing: border-box;">Guidelines for mediation</li><li fr-original-style="" style="box-sizing: border-box;">Stage 2 overview</li><li fr-original-style="" style="box-sizing: border-box;">Stage 3 ‐ opening statements</li><li fr-original-style="" style="box-sizing: border-box;">Bobby &amp; Taylor Stage 2&amp;3 Role Plays</li><li fr-original-style="" style="box-sizing: border-box;">Alex &amp; Sydney Stage 2&amp;3 Role Plays</li><li fr-original-style="" style="box-sizing: border-box;">Core, conditional and crisis techniques</li><li fr-original-style="" style="box-sizing: border-box;">Dylan &amp; Ashley Stage 2&amp;3 Role Plays</li><li fr-original-style="" style="box-sizing: border-box;">Stage 4 ‐ identify the issues</li><li fr-original-style="" style="box-sizing: border-box;">Reframing</li><li fr-original-style="" style="box-sizing: border-box;">Blockages &ndash; moving people forward</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Part Two:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Day Four</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Revision, review</li><li fr-original-style="" style="box-sizing: border-box;">Stage 5 ‐ negotiation</li><li fr-original-style="" style="box-sizing: border-box;">Bobby &amp; Taylor Stages 4 &amp; 5 Role Plays</li><li fr-original-style="" style="box-sizing: border-box;">Needs and positions</li><li fr-original-style="" style="box-sizing: border-box;">Brainstorming techniques</li><li fr-original-style="" style="box-sizing: border-box;">Alex &amp; Sydney Stage 4 &amp; 5 Role Plays</li><li fr-original-style="" style="box-sizing: border-box;">Dylan &amp; Ashley Stage 4 &amp; 5 Role Plays</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Day Five</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Revision, review</li><li fr-original-style="" style="box-sizing: border-box;">Stage 6 ‐ reach agreement</li><li fr-original-style="" style="box-sizing: border-box;">Bobby &amp; Taylor Stage 6 Role Plays</li><li fr-original-style="" style="box-sizing: border-box;">Alex &amp; Sydney Stage 6 Role Plays</li><li fr-original-style="" style="box-sizing: border-box;">Dylan &amp; Ashley Stage 6 Role Plays</li><li fr-original-style="" style="box-sizing: border-box;">Toolbox tips</li><li fr-original-style="" style="box-sizing: border-box;">Bullying &amp; harassment</li><li fr-original-style="" style="box-sizing: border-box;">Ethics in mediation</li><li fr-original-style="" style="box-sizing: border-box;">Course review &amp; summary</li><li fr-original-style="" style="box-sizing: border-box;">Course evaluation</li></ul>

Buon Consultancy

Mediation

Internal Workplace Mediation Skills Course (5 days)

Richmond

<h4 style="color: rgb(51, 51, 51); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(51, 51, 51);">Chairing or facilitating a panel discussion is a particular skill.</h4><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">When many experts and specialists in their field are asked to do this, they discover that it is not as easy as they imagined.</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Pitching and introducing the session, involving everyone, promoting audience engagement, dealing with difficult panellists and ending the discussion can all be a challenge for inexperienced facilitators.</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Our panel facilitation training workshop focuses on providing delegates with the techniques and confidence they need to chair panel debates effectively.</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">It is delivered by BBC presenter Martine Croxall and&nbsp;is highly interactive, blending theory with practical exercises. During the course, you will learn:</p><ol style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><li fr-original-style="" style="box-sizing: border-box;">the best way to prepare, including audience analysis and research</li><li fr-original-style="" style="box-sizing: border-box;">how to pitch a panel</li><li fr-original-style="" style="box-sizing: border-box;">how to introduce a panel</li><li fr-original-style="" style="box-sizing: border-box;">how to involve everyone in the discussion</li><li fr-original-style="" style="box-sizing: border-box;">the best way to promote audience engagement</li><li fr-original-style="" style="box-sizing: border-box;">how to deal with difficult panellists</li><li fr-original-style="" style="box-sizing: border-box;">how to end a discussion</li></ol><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Each delegate will have the chance to chair a panel discussion, with the other delegates and Martine playing different roles as panellists.</p>

Rough House Media

Panel facilitation skills

<p>Many people have a misconception about networking events, and lose out on new business opportunities as a result. They either don't appreciate the real benefits and techniques of networking and don't attend events, or they attempt to 'sell on the first date', causing resentment.</p><p>You can either attempt to make a sale for a quick buck (which is particularly likely to backfire at a networking event), or you can try to open a long-term relationship, creating new opportunities and a high lifetime value customer (which is how it's meant to be done). Networking, when done properly, is an excellent tool for referrals. But you have to appreciate that it's done on the basis of giving rather than receiving and this doesn't always come naturally to sales professionals.</p><p>The old saying that it's about getting to 'know, like and trust' is still true. This workshop is about having your prospects and customers getting to know, like and trust you, and building that lifetime value as a result.</p>By the end of this programme, participants will be able to:<ul><li>Understand what networking is - networking etiquette</li><li>Know how and where to network</li><li>Clarify their objectives - why network</li><li>Use the 4 basic questions to start a conversation</li><li>Build rapport quickly and easily</li><li>Answer the question 'What do you do?' effectively in a few seconds</li><li>Deliver a 60-second pitch</li><li>Break into a group</li><li>Prepare for a network meeting</li><li>Identify opportunities</li><li>Use tools to assist in networking</li></ul><section>
                    <h3>1 Introduction</h3><ul><li>Aims and objectives</li></ul> <h3>2 What is networking?</h3><ul><li>Why network - objectives and goal setting</li><li>Networking etiquette</li><li>Preparation - online and offline tools to use</li><li>Identify networking opportunities - where to network</li><li>Know what you have to offer</li><li>'Know, like and trust' - the process</li></ul> <h3>3 What do you do?</h3><ul><li>Answer in 5-10 seconds</li><li>Create and deliver a 60-second pitch</li><li>Who is your target market?</li></ul> <h3>4 Starting a conversation</h3><ul><li>Breaking into a group</li><li>Building rapport</li><li>The 4 questions to start a conversation</li><li>Moving on</li></ul> <h3>5 Communicate and engage</h3><ul><li>LISTEN - 4 types of listening skill</li><li>Ask powerful questions</li><li>Influence - don't sell</li><li>What can you do to help others - give to get</li></ul> <h3>6 Power of referrals</h3><ul><li>Who can give you referrals?</li><li>When to give or ask for referrals</li><li>Have a referral system</li><li>Showing appreciation</li></ul> <h3>7 Social media and other online tools</h3><ul><li>Using LinkedIn and other social media</li><li>Online directories</li></ul> <h3>8 Next steps</h3><ul><li>Following up</li><li>Arranging one-to-one meetings</li><li>Developing relationships</li></ul> 


                </section>

Networking Skills

IT Networking Fundamentals

Personal Networking

Networking skills for sales professionals (In-House)

<p>Maximising the team's sales capability is the key aim for any sales manager. When sales people struggle to hit their targets, it falls to the sales manager to provide support and help colleagues to find their way again.</p><p>One of the most effective techniques for sales managers to improve and maintain sales performance is by providing live sales coaching.</p><p>Sales coaching encourages sales people to find their own solutions and take responsibility for their own development.</p>This course will help participants:<ul><li>Develop people to fulfil their sales potential</li><li>Provide motivational feedback</li><li>Identify strengths and weaknesses of their team members</li><li>Understand personal learning styles</li><li>Identify and adapt for different personality styles</li><li>Prepare and conduct on-the-job observations</li><li>Motivate sales people to greater performance</li></ul><section>
                    <h3>1 How is sales coaching different from sales training?</h3><ul><li>What is coaching?</li><li>Discover how coaching empowers sales people</li><li>Learn the best time to use sales coaching</li><li>Decide which people should be coached first</li><li>Creating a development plan</li></ul> <h3>2 Understanding learning, behavioural and communication styles</h3><ul><li>Use practical tools to help you assess individual styles</li><li>Tap into the essence and energy of the person you are developing</li><li>Understand your own learning, behavioural and communication preferences</li><li>Develop a strategy to adopt for each member of your team</li><li>Discover what motivates you and your salespeople to perform</li><li>Appreciate how this knowledge will improve your sales conversion</li></ul> <h3>3 Using the GROW coaching model</h3><ul><li>Learn the secrets of a successful coaching session</li><li>Discover the importance of SMART objectives and instructions</li><li>Understand and capture what coachees are currently doing right</li><li>Develop their problem-solving and decision-making skills</li><li>Help your colleagues crystalise their plans and actions</li><li>Provide follow-up opportunities to embed the learning</li></ul> <h3>4 Giving motivational feedback</h3><ul><li>Understand why effective feedback is so powerful in sales</li><li>Learn key models for motivational feedback</li><li>Discover how to manage and structure more difficult conversations</li><li>Understand the power of positive reinforcement</li><li>Encourage sales people to coach and support colleagues</li></ul> <h3>5 Putting it into practice</h3><ul><li>Use realistic scenarios to provide opportunities for practice</li><li>Discover what it feels like to be coached</li><li>Receive immediate feedback on your coaching style</li><li>Share common performance issues with fellow sales managers</li><li>Create a personal development plan</li></ul> <h3>6 Preparing on-the-job observations and joint visits</h3><ul><li>Build a strategy for coaching and team development</li><li>Prepare an observation template for effective coaching</li><li>Learn the key elements of preparation for your next coaching session</li><li>Agree common areas to focus on with coachees</li></ul> <h3>7 Action planning</h3><ul><li>Personal action plans</li></ul> 


                </section>

Coaching & Consulting Business

Coaching Skills

Counselling Skills

Life Coaching

Life Coach Training

Coaching

Coaching skills for sales (In-House)

<p>We've all sat through far more bad presentations than good ones, but knowing what 'good' looks like is easier than successfully replicating it. Sales presentations are a performance and, as salespeople, fluffing our lines can cost us a lot more than hurt pride.</p><p>Having discovered and understood the specific needs and burning issues our prospect has, then this course will help any salesperson avoid dropping the ball and instead wowing their prospects with a</p><p>high-impact, tailored and compelling case for purchase.</p>This course will help participants:<ul><li>Prepare mentally and physically for stand-up presentations</li><li>Use voice modulation and bullet-pointing to demand attention</li><li>Avoid boring their prospects</li><li>Master the do's and don'ts of PowerPoint</li><li>Deal more effectively with technical hitches and prospect's interruptions</li><li>Use eye contact and engagement to avoid prospects 'tuning out'</li><li>Deploy best practice essentials for presenting with colleagues</li><li>Steer through the toughest Q&amp;A</li></ul><section>
                    <h3>1 Preparing your presentation</h3><ul><li>Mindset</li><li>Knowing your objective(s)</li><li>Vocal warm-up techniques</li><li>Assembling pre-agreed benefits</li><li>Time management</li><li>Room set-up</li><li>Technical preparation</li></ul> <h3>2 How to open your presentation</h3><ul><li>Vocal energy</li><li>Summary and agreement of prospect's needs</li><li>How to have posture and confidence</li><li>Use of humour</li><li>What to do with those dreaded hands</li><li>Confident v non-confident body language</li></ul> <h3>3 How to get and keep people's attention</h3><ul><li>Bullet pointing</li><li>Linking benefits to specific, stated needs</li><li>Practical exercise - formulating and delivering tailored benefits</li><li>Being selective with features</li><li>Third party reinforcement and case studies</li><li>'Watering the garden' eye contact technique</li><li>Practical exercise - participants practise 'sharing out' eye contact to audience</li><li>How to handle a prospect's negative body language</li><li>Handling interruptions</li></ul> <h3>4 Presenting in groups</h3><ul><li>Credentialing all participants</li><li>Role delineation for group presentations</li><li>Edifying other participants' messages - do's and don'ts</li><li>How to maintain energy when not speaking</li><li>Practical exercise - good and bad practice when not speaking</li><li>Teamwork in Q&amp;A sessions</li><li>How to hand over professionally</li></ul> <h3>5 PowerPoint do's and don'ts</h3><ul><li>Use of visual aids</li><li>Good and bad PowerPoint slides</li><li>How to make PowerPoint work for you</li><li>Classic PowerPoint errors</li><li>Avoiding and handling technical problems</li><li>Good and bad flipchart practice</li></ul> <h3>6 Closing and / or achieving next action steps</h3><ul><li>Power of summary</li><li>Good Q&amp;A practice</li><li>Handling objections</li><li>Practical exercise - handling objections on one's feet</li><li>Creating consensus among prospect panel</li><li>What to do when prospects disagree with each other</li><li>When to trial close</li><li>How to close on next action steps</li></ul> <h3>7 Wrap-up</h3><ul><li>Key learning points from each participant</li><li>Action steps to be implemented on next presentations</li></ul> 


                </section>

Executive Presentation

Office Skills & Productivity

Public Speaking

Presentation skills for salespeople (In-House)

<p>No-one in business will succeed if they are not financially literate - and no business will succeed without financially-literate people. This is the ideal programme for managers and others who don't have a financial qualification or background but who nonetheless need a greater understanding of the financial management disciplines essential to your organisation.</p>This course will give the participants a sound understanding of financial reports, measures and techniques to make them even more effective in their roles. It will enable participants to:<ul><li>Overcome the barrier of the accountants' strange language</li><li>Deal confidently with financial colleagues</li><li>Improve their understanding of your organisation's finance function</li><li>Radically improve their planning and budgeting skills</li><li>Be much more aware of the impact of their decisions on the profitability of your organisation</li><li>Enhance their role in the organisation</li><li>Boost their confidence and career development</li></ul><section>
                    <h3>1 Review of the principal financial statements</h3><ul><li>What each statement contains<ul><li>Outline</li><li>Detail</li></ul></li><li>Not just what the statements contain but what they mean</li><li>Balance sheets and P&amp;L accounts (income statements)</li><li>Cash flow statements</li><li>Detailed terminology and interpretation</li><li>Types of fixed asset - tangible, etc.</li><li>Working capital, equity, gearing</li></ul> <h3>2 The 'rules' - Accounting Standards, concepts and conventions</h3><ul><li>Fundamental or 'bedrock' accounting concepts</li><li>Detailed accounting concepts and conventions</li><li>What depreciation means</li><li>The importance of stock, inventory and work in progress values</li><li>Accounting policies that most affect reporting and results</li><li>The importance of accounting standards and IFRS</li></ul> <h3>3 Where the figures come from</h3><ul><li>Accounting records</li><li>Assets / liabilities, Income / expenditure</li><li>General / nominal ledgers</li><li>Need for internal controls</li><li>'Sarbox' and related issues</li></ul> <h3>4 Managing the budget process</h3><ul><li>Have clear objectives, remit, responsibilities and time schedule</li><li>The business plan</li><li>Links with corporate strategy</li><li>The budget cycle</li><li>Links with company culture</li><li>Budgeting methods<ul><li>'New' budgeting</li><li>Zero-based budgets</li></ul></li><li>Reviewing budgets</li><li>Responding to the figures</li><li>The need for appropriate accounting and reporting systems</li></ul> <h3>5 What are costs? How to account for them</h3><ul><li>Cost definitions</li><li>Full / absorption costing</li><li>Overheads - overhead allocation or absorption</li><li>Activity based costing</li><li>Marginal costing / break-even - use in planning</li></ul> <h3>6 Who does what? A review of what different types of accountant do</h3><ul><li>Financial accounting</li><li>Management accounting</li><li>Treasury function</li><li>Activities and terms</li></ul> <h3>7 How the statements can be interpreted</h3><ul><li>What published accounts contain</li><li>Analytical review (ratio analysis)</li><li>Return on capital employed, margins and profitability</li><li>Making assets work - asset turnover</li><li>Fixed assets, debtor, stock turnover</li><li>Responding to figures</li><li>EBIT, EBITEDIA, eps and other analysts' measure</li></ul> <h3>8 Other key issues</h3><ul><li>Creative accounting</li><li>Accounting for groups</li><li>Intangible assets - brand names</li><li>Company valuations</li><li>Fixed assets / leased assets / off-balance sheet finance</li></ul> 


                </section>

Finance Cert & Exam Prep

Accounting & Finance

Business Accounting

Corporate Finance Level 1

Finance For Non Finance Managers

Practical Accounting

Finance for the non-accountant (In-House)

<p>This practical, enjoyable day will give you the tools to go and do your job effectively and the opportunity to practise using them in a safe and supportive environment before putting them into practice for real back in the workplace.</p><p>To inspire, you need to be inspired!Having the right set of skills, tools and techniques helps us to manage in a productive and beneficial way.</p><p>Above all, the workshop will inspire you with the determination to engage with the people you manage to produce greater levels of achievement.</p>This workshop will enable you to:<ul><li>Understand what the role of the manager is</li><li>Engage and inspire a team to perform</li><li>Recognise the range of styles appropriate for different situations and how your communication style impacts</li><li>Provide clear direction on your team's purpose, role and responsibilities</li><li>Understand how to create a motivating environment for those who report to you</li><li>Hold them accountable for delivery</li><li>Hold performance conversations</li><li>Review and evaluate your learning and have a plan to take back and implement at work</li></ul><section>
                    <h3>1 Bringing the role to life</h3><ul><li>Starting the day with sharing your current ideals and approaches using the pre workshop task</li><li>Understanding what you bring to your role and your objectives for the day</li></ul> <h3>2 The role and responsibilities of a manager: an overview</h3><ul><li>Responsibility and accountability</li><li>Producing results</li><li>Managing teams</li><li>Developing individuals</li></ul> <h3>3 Communication excellence</h3><ul><li>The model of a team communicator</li><li>What type of communicator are you and what about your team?</li><li>Practical interactive group exercise</li></ul> <h3>4 Your role as a team leader - shaping how we work using the organisation's values</h3><ul><li>Your role</li><li>Your team's role</li><li>Enabling your team to deliver in a changing mindset</li></ul> <h3>5 Engaging and motivating your team</h3><ul><li><em>Exercise: using a leadership model to explore how you are enabling your team to engage with current change, what's getting in the way and how you will manage this in your organisational context</em></li><li>Peer and group task and discussion</li></ul> <h3>6 Addressing motivation at team and individual level in times of change</h3><ul><li><em>Exercises:</em><ul><li>Identifying approaches to motivating people at work based on a work based model of motivation: team task</li><li>Exploring a behavioural model of motivation: team discussion</li></ul></li><li>Review in plenary</li></ul> <h3>7 Holding people accountable</h3><ul><li>The work cycle model of team performance:</li><li><ul><li>Agree purpose</li><li>Set objectives</li><li>Monitor performance</li><li>Provide feedback</li><li>Compliance vs. commitment</li></ul></li><li>Professional discussion in small groups</li><li><em>Exercise: Practising short conversations using peer coaching support</em></li></ul> <h3>8 Review of learning and action planning</h3><ul><li>Personal review and action planning</li><li>Group review of learning</li><li>Evaluation</li></ul> 


                </section>

Organisational Skills

Team Management

People Management

Lean Management

Manager Training

Management Skills

Management in a day! (In-House)

<p>The often-used phrase, 'just the receptionist', completely misrepresents the role. An excellent receptionist is a most valuable resource for any organisation.</p><p>This programme has been designed specifically to deal with the essential skills necessary to represent the organisation to the best possible effect. It will also help you get the most out of your working day.</p>There are six key reasons to take part in this workshop. It will help you:<ul><li>See your role in a new light</li><li>Develop your communication skills</li><li>Deal with different types of customer and situation</li><li>Boost your confidence</li><li>Cope in a pressurised environment</li><li>Get more satisfaction from your working day</li></ul><section>
                    <h3>1 Introduction</h3><ul><li>Workshop objectives and personal objectives</li><li>The challenges of 21st century communication</li><li>What makes an excellent point of Reception? And why is it so important?</li><li>Who and where are our customers?</li><li>As a customer, how do you like to be treated?</li><li>What makes people feel valued?</li><li>Objective and subjective aspects of customer service</li><li>'Micro moments' that shape the relationship</li></ul> <h3>2 Communication on reception</h3><ul><li>Definition of communication</li><li>Barriers to good communication</li><li>The 'recipe' of verbal, vocal and visual aspects of communication</li><li>Differences between communicating face-to-face and on the telephone</li><li>Communication 'leaks'</li><li>The primitive human response</li><li>The impact of visual communication - body language, gesture and facial expression</li><li>Voice - tone, speed, volume, pitch, clarity, inflection, pacing</li><li>Words - positive words and phrases compared with negative terminology</li><li>Professional greetings face-to-face</li><li>Steering the conversation with effective questioning</li></ul> <h3>3 Telephone excellence</h3><ul><li>How we use the telephone</li><li>Qualities of the telephone</li><li>Non-verbal communication on the telephone - what aspects can be 'seen' by the other person?</li><li>Professional telephone etiquette</li><li>Taking and leaving messages - key points that can help customers, colleagues and the organisation</li><li>Clarifying information</li></ul> <h3>4 Listening skills for accuracy and relationship building</h3><ul><li>How accurate are your listening skills?</li><li>What are the challenges for accurate listening?</li><li>Active / empathetic listening</li></ul> <h3>5 Creating a rapport by 'style flexing'</h3><ul><li>Understanding how different people communicate</li><li>Shaping our message to the other person so that they feel understood</li><li>How changing situations can alter communication needs</li></ul> <h3>6 Confidence and assertiveness</h3><ul><li>Recognising different styles of behaviour - aggressive, passive and assertive</li><li>Qualities of assertive communication - verbal, vocal and visual</li><li>Assertive techniques - basic, persistence, negotiation / empathetic</li><li>Demonstrating confidence</li></ul> <h3>7 Coping in a pressurised environment</h3><ul><li>Words - the most useful ones to use with stressed people and identifying the 'red rag' words</li><li>Challenging situations - what do you find difficult and how do you respond?</li><li>Dealing with outbursts of anger</li><li>Bringing non-stop talkers back from their tangent</li><li>Constructive ways to say 'no'</li></ul> <h3>8 Pulling it all together</h3><ul><li>Action plans</li><li>Summary of key learning points</li></ul> 


                </section>

Professional Skills

Reception perfection (In-House)

<p>Fraud should not happen, but it does. It can happen at the highest to lowest levels in an organisation. Recent surveys show that incidents of fraud are not decreasing. Fraud costs companies money and, perhaps even more importantly, reputational damage.</p><p>The losers are not just the shareholders, suppliers, customers, etc, but society as a whole.</p><p>This programme shows why frauds happen, how organisations put themselves at risk and what they can do to prevent it.</p>This programme will help directors and others understand:<ul><li>The motives for committing fraud</li><li>Directors' responsibilities for identifying and reporting fraud</li><li>What types of frauds there are</li><li>How frauds are perpetrated</li><li>How they can be prevented</li><li>How regulators deal with fraud</li></ul><p>Above all, the principal objective of this programme is to help make your organisation as secure as possible from the threat of fraud.</p><section>
                    <h3>1 Motives for committing fraud - drivers of fraud</h3><em>Session objective: to understand why people might commit fraud</em><ul><li>Drivers of fraudulent behaviour<ul><li>Ambition</li><li>Greed</li><li>Theft</li><li>Conceit?</li></ul></li><li>And more!</li></ul> <h3>2 Accounting mechanisms that allow fraud</h3><em>Session objective: to review the elements of the accounting, internal control and management processes that allow creative accounting</em><ul><li>Income or liability?</li><li>Asset or expense?</li><li>Coding errors and misclassification</li><li>Netting off and grossing up</li><li>Off-balance sheet items</li></ul> <h3>3 Structures that allow fraud</h3><em>Session objective: to consider company and trading structures that allow frauds to be perpetrated</em><ul><li>Group structures</li><li>Trading structures</li><li>Tax havens</li><li>Importing and exporting</li></ul> <h3>4 Interpretations and other non-compliance that allow fraud</h3><em>Session objective: to look at how creative interpretations of law and accounting practice may permit fraud</em><ul><li>The place of accounting standards</li><li>Accounting policies</li><li>Trading methods</li><li>The place of auditing standards</li></ul> <h3>5 Money laundering</h3><em>Session objective: to review what constitutes money laundering</em><ul><li>Types of money laundering</li><li>Identifying laundering</li><li>Preventing laundering</li></ul> <h3>6 Preventing fraud - proper management structures</h3><em>Session objective: to review the place of proper corporate governance</em><ul><li>Corporate governance</li><li>Company management structure</li><li>Audit committees</li><li>The place of internal audit</li></ul> <h3>7 Preventing fraud - proper accounting</h3><em>Session objective: to review best accounting and auditing practice</em><ul><li>Accounting standards</li><li>Internal accounting policies</li><li>Adequacy of internal controls</li><li>Internal audit</li></ul> <h3>8 Preventing fraud - regulation</h3><em>Session objective: to look at how regulators aim to prevent fraud</em><ul><li>The regulatory environment</li><li>Financial services regulation</li></ul> <h3>9 Conclusion</h3><ul><li>Course review</li><li>Open forum</li><li>Close</li></ul> <h3>10 Course summary - developing your own cost action plan</h3><ul><li>Group and individual action plans will be prepared with a view to participants identifying their cost risks areas and the techniques which can be immediately applied to improve costing and reduce costs</li></ul> 


                </section>

Fraud Analytics

Fraud

Fraud Awareness

Anti Bribery & Corruption

Fraud (In-House)

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This 4 week online Course is suitable for complete beginners and improvers who would like to learn to paint in Watercolour.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">Each session is 40 minutes live on Tuesday evening and start at 7.00-7.40pm Via Zoom<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">On this Course you will:<br fr-original-style="" style="box-sizing: border-box;">* learn to prepare your water colour paints and mix colours.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">* learn a variety of watercolour techniques including, washes, wet in wet, graded, dry brush Flat Wash, Loose watercolour see photos, we will cover a variety of subjects.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">* will be taught live by your tutor online via zoom with step- by -step demonstrations and clear explanations of the various stages.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">* Learners will then carry the various tasks alongside the tutor who will be at hand for any questions that you may have.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">This is a 4 week course offered live online via zoom this course rolls on and new dates will be added.</p>
<h2 fr-original-style="" style="box-sizing: border-box;">What&#39;s included in the price?</h2>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Online Tuition<br fr-original-style="" style="box-sizing: border-box;">Step by step Demonstrations via Zoom in the live class<br fr-original-style="" style="box-sizing: border-box;">Clear explanation from your Tutor<br fr-original-style="" style="box-sizing: border-box;">reference handouts sent via email</p>
<h2 fr-original-style="" style="box-sizing: border-box;">What you will need</h2>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Starter Kit Available from Tutor - Please email for details<br fr-original-style="" style="box-sizing: border-box;">Watercolour paints - tubes or pans<br fr-original-style="" style="box-sizing: border-box;">Watercolour paper ( Cold Pressed 300 gsm 140lb)<br fr-original-style="" style="box-sizing: border-box;">Round watercolour brushes- size 4 and 6 ( or similar)<br fr-original-style="" style="box-sizing: border-box;">HB graphite pencil to draw image<br fr-original-style="" style="box-sizing: border-box;">Eraser<br fr-original-style="" style="box-sizing: border-box;">Mixing Palette<br fr-original-style="" style="box-sizing: border-box;">2 x jars of clean water<br fr-original-style="" style="box-sizing: border-box;">Kitchen paper<br fr-original-style="" style="box-sizing: border-box;">Hairdryer<br fr-original-style="" style="box-sizing: border-box;">Sketchbook<br fr-original-style="" style="box-sizing: border-box;">Tracing paper</p>
<h2 fr-original-style="" style="box-sizing: border-box;">Suitable for</h2>
<ul fr-original-style="" fr-original-class="fa-ul course-checklists" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Adults</li>
<li fr-original-style="" style="box-sizing: border-box;">Engagement, birthdays &amp; anniversaries</li>
<li fr-original-style="" style="box-sizing: border-box;">Intermediate level</li>
<li fr-original-style="" style="box-sizing: border-box;">Seniors</li>
<li fr-original-style="" style="box-sizing: border-box;">Suitable for beginners</li>
<li fr-original-style="" style="box-sizing: border-box;">Teenagers</li>
<li fr-original-style="" style="box-sizing: border-box;">Wheelchair users</li>
</ul>

Art By Purnima

Watercolour Painting

Watercolour Techniques for All - 4 week Online Course Tuesday Evenings Via Zoom

General admission

Reading

Nottingham

Dickson Training Ltd

ILM Level 3 Award in Leadership and Management

Online Course

Classroom Course

Southend on Sea

Droitwich Spa

Portsmouth

Rotherham

Manchester

Leeds

Slough

Bingley

Newport

Peterborough

Milton Keynes 

Paisley

Birmingham

Luton

Hull

Northampton

Bedford

Liverpool 

Swansea

BASIC to ADVANCED COURSE PACKAGE

Complete 3 courses over 2 full days and receive three qualifications:

Introduction to Phlebotomy Certificate (Nationally Recognised Level 3, Ireland Level 5)
Days 1 and 2: 9.30am – 5.00pm

Advanced Phlebotomy Certificate (Nationally Recognised Level 4, Ireland Level 6)
Day 1: 5.30pm - 8.30pm

Geopace Certificate of Competency (Nationally Recognised Accredited, CPD Practical Skills)
Day 2: 5.30pm - 8.30pm

Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.






Key Facts & Summary:


COURSE 1: INTRODUCTION TO PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Three (Ireland Level Five)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (21 CPD Points)

PART 1 (DAY 1) - 9.30am to 5.00pm
PART 2 (DAY 2) - 9.30am to 5.00pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

A TWO DAY venepuncture course at Level 3. Trains up to the point of live blood draws.

On completion awards a Nationally Recognised and Accredited Certificate in Phlebotomy.

DAY ONE (PART 1) - THEORY
Attend the course location of your choice – starts at 9.30am and finishes approx. 5.00pm

DAY TWO (PART 2) - CLASSROOM
Your classroom tutor will recap on the theory element (above) after which you will begin your practical sessions learning and developing the skills required up to the point of Live Blood Draws.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 2: ADVANCED PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Four (Ireland Level 6)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (14 CPD Points)

PART 1 - THEORY
Complete your theory training online in the comfort of your own home or at work.

PART 2 - CLASSROOM
Follow on from your Day One Theory training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.

On completion awards a Nationally Recognised and Accredited Certificate in Advanced Phlebotomy.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 3: ROUTE TO COMPETENCY MASTERCLASS
CPD ACCREDITED - The CPD Certification Service

CLASSROOM
Follow on from your Day Two practical training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

GEOPACE LIVE BLOOD SESSIONS enabling you to draw human blood under 1-to-1 supervision of your tutor. You will follow a Competency Checklist, signed off by your tutor on completion.

On completion awards a Geopace Certificate of Competency - Nationally Recognised and Accredited Route to Competency - Live Blood Draws Certificate

DOWNLOAD A COURSE ITINERARY HERE




How do I attend?

EITHER -
CLASSROOM OPTION - Attend one of our scheduled classroom locations, completing your Introduction to Phlebotomy Course over 2 days. You will also complete your Advanced Training at the end of the first day and your Competency Training at the end of the second day.

Our Introduction to Phlebotomy and Advanced Phlebotomy Training Kits are supplied at no charge when booking our virtual classroom training option.
If you would like to add one or both of these kits to your classroom training option then these are available to add at time of booking. Our comprehensive training kits each mirror the same equipment and supplies used in the classroom and both include detailed video tutorials, allowing you to continue to practice and "hone" your skills after you have completed your practical training.

OR -

VIRTUAL CLASSROOM OPTION- Complete your theory training online at home or work, then join us for a one day Zoom session to complete your Introduction to Phlebotomy virtual classroom training, followed by your Advanced Training in the evening of the same day. You have the option to add a classroom-based competency session, awarding a CPD Accredited Geopace Certificate of Competency, at time of booking.

Our Virtual Classroom option includes two very comprehensive training kits - one for your introductory course and one for your advanced course. Kits are included at no charge (normally £79.95 each) and are yours to keep and to continue to practice with after you have finished your courses. The equipment and supplies included in your kits are the same as those used if you choose the classroom option.

How do I book?

Choose whether you would like to attend in a classroom or if you would like to complete your training by virtual classroom.
Click on the Classroom - Booking Options or Virtual Classroom - Booking Options buttons below to see all upcoming dates and locations.

Please note - Competency Training
Our Route to Competency Masterclass - Live Blood Sessions can only be completed in a classroom environment. This is included when you book a classroom option. When booking the virtual classroom option you can choose to add this at time of booking. You will receive a voucher code to enable you to book onto any upcoming dates or locations. For most of our two day course we run our competency training at the end of the second day and therefore you should be able to complete your full training programme with us over two days.

If you are completing your training by virtual classroom please see our list of competency training locations here.

If you would like to "mix and match" your training dates and/or locations then please call our admin team on 01525 713377 who will be more than happy to put a training package together for you on dates and / or locations that suit you.

All courses are accredited and are Skills for Health & WHO compliant.

Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

THIS COURSE PACKAGE INCLUDES:
1: INTRODUCTION TO PHLEBOTOMY COURSE (GPT003) - Level 3 (Ireland Level 5)
2: ADVANCED PHLEBOTOMY COURSE (GPT005) - Level 4 (Ireland Level 6)
3: GEOPACE COMPETENCY CERTIFICATE - CPD Certified (optional with Virtual Classroom)

Learn how to take blood ... train as a Phlebotomist

FAST-TRACK YOUR PHLEBOTOMY TRAINING

WITH OUR

COMPLETE TRAINING PACKAGE

20% off -  Multi-Course Discount

    Cover all stages from beginner through to Level 4

    Available as Classroom or Virtual Classroom

    Complete your beginner to advanced training in 2 days

    Awards 2 accredited qualifications - Introduction to Phlebotomy and Advanced Phlebotomy qualifications

    Both courses are dually accredited (OCN & CPD)

    Geopace Certificate of Competency included with classroom attendance or available as an option when booking virtual classroom

    Covers all steps up to live blood draw

    Learn advanced skills and techniques

    Virtual Classroom options include comprehensive Practise@Home Training Kits (yours to keep)

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Phlebotomy Training - Beginner to Advanced PACKAGE

General Admission

Brighton

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (Foundation Degree Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M00 - Introduction:
Learning outcomes, Assumptions and Overview.
M01 - Basic Phlebotomy - revision:
Recap of basic phlebotomy theory and practice - precursor to
the advanced course.
M02 - Aspirated and Vacuated Systems:
Open systems (Syringe & Needle), closed systems (Vacutainer & Monovette), Alternative closed systems, Using Monovette - aspiration and evacuated techniques, monovette adapter systems.
M03 - Specialised and Advanced Phlebotomy Equipment:
The centrifuge - overview. Safe operation and use. Managing a centrifuge breakage or spillage.
Equipment and practices in unusual situations.
Patients with special needs and requiring specific attention.
Equipment preparation for blood samples that are collected at
0 degrees, 37 degrees C and other non-standard conditions.
A look at advances in technology and how to use the latest devices.
M04 - Point of Care Testing:
What is POC Testing? Advantages, Disadvantages and Clinical
Outcomes. Comparison of POC with lab testing. 10 common POC tests. Roles for phlebotomists performing POC Tests.
M05 - Neonates and Children:
Sample collection from new-born to pre-adult. A detailed overview of legal principles of law including child consent and child protection for phlebotomists. Neonatal and child blood collection equipment.
A comprehensive look at heel and finger-prick procedures including
microtainers, lancets and capillary tube collection. Detailed heel prick procedure. Paediatric finger prick collection. The life-threatening hazard of over-collecting. Communication techniques in differing age bands.
Consent and the law. Basic principles of lawful consent for neonates and paediatric patients. Child protection.
Detailed analysis of neonatal and paediatric blood collection including Guthrie card collection. Neonatal bottles - colours and tests. Paediatric blood gases collection.
Butterfly needles - when to use. Blood tests during pregnancy. Neonatal blood screening - nine conditions covered. Bilirubin in neonates.
M06 - Geriatric Patients:
The challenges of phlebotomy in older people. Understanding skin changes and venepuncture implications. A profile of common
geriatric blood tests. Age related problems. Procedural precautions.
M07 - Special Procedures:
Drawing blood from back of hand. Drawing blood from lower limb veins. Managing the unwilling or difficult patient. Managing the psychiatric patient. Managing the isolated patient. Non-routine blood tests. Managing the latex allergy patient (type 1 and type 4 reactions). Latex indicators. Sample handling - non-routine procedures. Drug trials and research projects.
M08 - Special Tests and Sample Handling Procedures:
A look at sample collection at specific times of day and night,
samples that are protected from light, collected on ice and
collected at body temperature. Procedures for each group - collection notes, analytic time, optimal collection time and notes for each group.
M09 - Advanced Phlebotomy Tasks:
Additional procedures. Maintaining POC equipment. Stock control and stock rotation. Quality control. Data entry. Product evaluation. Training and competency evaluation.
M10 - Alternative Environments:
A step-by-step look at non-clinical phlebotomy environments including private testing, DEFRA, forensic and police, cord blood collection, DNA analysis, veterinary services, overseas and volunteering.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM)
MORNING , AFTERNOON OR EVENING SESSION:

1 - Welcome, introductions and overview:
- Classroom - health & safety briefing, schedule overview.
- Virtual Classroom - audio/visual checks and registration. Unpacking and overview of your training kit.
2 - Syringe and Needle (open system): Correct use and applications.
3 - Monovette (open and closed systems):
Using the Monovette system in aspiration mode - correct use and applications.
Using the Monovette system in evacuated mode - correct use and applications.
4 - IR Vein Detector:
Demonstration of the IR vein detector for assisting in detection of difficult veins.
5 - Veins in back of hand:
Detecting suitable veins in the back of the hand.
6 - POC testing:
Point of Care Testing - use of glucose meter to demonstrate a typical POC test procedure. Correct use and overview of other POC test devices.
7 - Using lancets (finger collection)
We look at the correct use of lancets for POC testing and whole blood micro-collection.
8 - Using lancets (heel collection)
We look at the correct use of lancets for neonatal blood spot tests (Guthrie Test).
9 - Capillary collection
Using glass capillary tubes for micro-collection. Correct use and handling.
10 - Microtube collection
Correct use of BD Microtainers (and similar micro-collection bottles) - collection and handling.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6)

    FDSc (Foundation Degree Level) qualification

    Nationally Recognised certificate

    Dually accredited: Open College Network  and CPD

    Covers both aspirated and evacuated systems

    Covers specialised blood collection systems & methods

    Classroom or Virtual Classroom learning options

    Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep)

    Complete your training from beginner to advanced level

    This course either follows on from our Introduction to Phlebotomy Course  or can be combined with our introductory course as part of a course package (see below)

    Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.


Advanced Phlebotomy - Skills & Techniques (GPT005)

Join Me For This 8 Week Qigong and Breathwork Online Course
HARNESSING THE POWER OF THE BREATH
The way we breathe affects everything we do, everything we think and everything we feel. It affects our sleep, our digestion, our immune system, our energy levels, our emotions, our ability to think clearly and our relationships, to name but a few.
In this course we will be combining my passions of Qigong and Breathwork to help bring us into balance so we can move though Autumn into winter full of peace and vitality.
Why Qigong and Breathwork?
Qigong is breathwork (Qi is Breath), it is an amazing way of opening and clearing the body, of making space for our healthy energy to flow. It allows us to stay relaxed and receptive without forcing or pushing. It is easy to learn and naturally attuned to your individual body and how it wants to expand, release and recharge.
Breathwork is simply bringing our conscious attention to our breath and is one of the most powerful ways we have to change our state at any given moment. In the course i will introduce you to eight different breath techniques to help you to breathe better. Commit to just 10mins a day and you’ll be amazed at the results you can achieve.
Everyone is welcome to join the course no matter your experience. 
When: 8th October 2024 – 5th December
Tuesday Evenings 6-7pm and Thursday mornings 9-9.30am (via Zoom)
Dates:
Tuesdays 6-7pm: October 8th, 15th, 22nd November 5th, 12th, 19th, 26th, December 3rd.
Thursdays 9-9.30am: October 10th, 17th, 24th, November 7th, 14th, 21st, 28th December 5th.

Price: £110 (Concessions £80: Super concession £60)
What is included: 
Eight live 60min evening zoom classes 
Eight live 30min morning meditation zoom classes 
Access to replays of all classes so you can catch up in your own time. 
Learn a Qigong routine for healthy lungs 
Learn how to clear the meridian pathways for increased vitality 
Learn 8 new powerful breath practices 
Access to private Whats App group to share experiences and ask questions 
Weekly supporting material for home practice :
– A Weekly video with a guided 10min Breath Practice 
– PDF – explanations of each practice 
– Key acupuncture points for self massage 

What will I get out of the course?
Reconnect with your breath
Learn how to improve your respiration
Learn to regulate your own nervous system
Access deeper body awareness
Less physical tension
Reduced pain
Improved mental clarity
Strengthened immune system 
Improved sleep
Improved digestion
Less stress and anxiety, depression and panic attacks
Deepening meditation practice
More energy
Just Breathe
Just Be

Sunhouse

Tai Chi

Meditation

Breathing Techniques

THE ART OF BREATH - Qi-Gong & Breathwork 

Concession

Super Concession

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Learn how smart property investors create Passive Income and Long-term Wealth through property.&nbsp; The key is the right Property Investment strategy, discover how to:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Create &pound;1,000s in recurring property income year after year</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Supercharge property profits, value and rent</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Secure financial freedom through property</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Recycle your investment capital</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Build a portfolio with limited cash investment</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Create property income without even needing a deposit</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We&#39;ve been investing in property for over 30 years between us, and training people for over 10 years. &nbsp;Learn the tools, techniques and strategies that we use in today&#39;s market to convert Property into Pounds and make regular, recurring profits while building real long-term wealth. &nbsp;From using your hard-earned savings to buy the right property that builds the foundations of your portfolio and financial future to showing you innovative ways to start Investing in Property, even if you don&#39;t have loads of capital now. &nbsp;In this taster session, we&#39;ll focus on the key steps you need to follow to turn Property into Pounds.</p>

Property investment is a proven income and wealth generation tool. Ask anyone who's financially successful and they will own investment property.
But…I bet if you asked 5 people, you'd find at least one with a property horror story where it went completely wrong!
Learn the difference between making a smart property investment decision that turns Property into Pounds rather than getting lured into the wrong type of property deal that loses value, makes a loss and drags you down!
Discover our foolproof system based on over 30 years of combined experience to turn Property Into Pounds
Identify more valuable opportunities
Increase your property income
Reduce your risk
Make the most of your capital
Start with limited funds and build steadily
Do the right deal and 10X your profits
Learn to build a secure, sustainable property business, with tried and tested tools and techniques.
Join our free taster session to discover how you can turn Property into Pounds!





Property SQ2

Wealth Management

Property Investment

Real Estate Investing

Passive Income

Investment

Taster session. Passive income from Property. Professional Investor secrets to build a Property Portfolio, even if you're starting with little capital

Discover Property to Pounds

Webinar Seat

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">This live virtual <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agility in HR (ICP-AHR) Training &amp; Certification Program</span></strong> enables the participants to learn:</span></p><ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">How to <u fr-original-style="" style="box-sizing: border-box;">adopt and apply agile principles, values, and methodologies within the HR department</u> itself &ndash; <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">&ldquo;<span style="color: rgb(147, 101, 184); box-sizing: border-box;" fr-original-style="color: rgb(147, 101, 184);">Agile for HR</span>.&rdquo;</em></strong> &ndash; and</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">The <u fr-original-style="" style="box-sizing: border-box;">role of HR in facilitating and supporting the adoption of Agile practices and principles across the organization</u> &ndash; <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">&ldquo;<span style="color: rgb(147, 101, 184); box-sizing: border-box;" fr-original-style="color: rgb(147, 101, 184);">HR for Agile</span>.&rdquo;</em></strong></li></ol><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">During this&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">live-immersive interactive workshop</span></strong>, participants will learn&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">essential concepts</strong>&nbsp;related to&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">&ldquo;Agile for HR&rdquo;</em></strong>&nbsp;through&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);">practical, easy-to-follow, hands-on exercises</span></strong>. By actively participating, attendees will develop a comprehensive understanding of:</span></p><ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Agile HR processes:</strong>&nbsp;adopting iterative and incremental approaches to HR processes like performance management, recruitment, and onboarding.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Agile HR project management:</strong>&nbsp;This involves using Agile project management frameworks (e.g., Scrum or Kanban) to manage HR initiatives.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Cross-functional collaboration:</strong>&nbsp;Promoting collaboration between HR and other departments using Agile principles, such as self-organizing teams and regular feedback loops.</li></ol><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Throughout the course, participants will&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">acquire knowledge</strong>&nbsp;on&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">&ldquo;HR for Agile&rdquo;</em></strong>&nbsp;and&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);">gain the ability to facilitate and support agile transformation within their organization</span></strong>. The training program includes&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);">relevant case studies, useful tools, and effective techniques related to</span>:</strong></span></p><ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Agile talent acquisition:</strong>&nbsp;Implementing recruitment strategies prioritizing individuals with an Agile mindset and values.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Agile performance management:</strong>&nbsp;shifting to Agile-friendly approaches such as continuous feedback and frequent check-ins.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Agile Learning and Development:</strong>&nbsp;Providing training programs that equip employees with Agile skills and mindsets.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Agile organizational design:</strong>&nbsp;collaborating on restructuring the organization to support Agile practices like cross-functional teams and autonomy.</li></ol><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(65, 168, 95); box-sizing: border-box;" fr-original-style="color: rgb(65, 168, 95);">Bonus Module:</span></strong><span style="color: rgb(65, 168, 95); box-sizing: border-box;" fr-original-style="color: rgb(65, 168, 95);"> </span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(65, 168, 95); box-sizing: border-box;" fr-original-style="color: rgb(65, 168, 95);"><u fr-original-style="" style="box-sizing: border-box;">Enhancing HR Agility with AI &amp; Analytics:</u></span>&nbsp;</em></strong>This module explores the integration of AI and analytics to revolutionize HR practices, aligning them with agile principles. Participants will learn how these technologies can automate tasks, enhance decision-making, and support agile transformations across the organization. Through focused examples, the session highlights the impact on recruitment, performance management, and overall HR efficiency, offering a forward-looking approach to agile HR management.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">This course will be delivered through <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">live virtual sessions via Zoom</span></strong>.&nbsp;<span style="font-size: 14px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 14px;">There are the following dates on which you can opt for this course:</span></span></p><ol fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 8-10 Apr | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 13-15 May | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 12-14 Jun | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 22-24 Jul | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 14-16 Aug | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 16-18 Sep | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 9-11 Oct | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 18-20 Nov | 9 am - 2 pm GMT | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 18-20 Dec | 9 am - 2 pm GMT | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li></ol><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">The following are the links to the<span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);"> <u fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">essential documents</strong></u></span> that will help you make an informed decision:<br fr-original-style="" style="box-sizing: border-box;"></span></div><ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Detailed <span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);">course brochure</span>: </strong><a href="https://drive.google.com/file/d/1PARAqO_uN8WLtXb8e6OKoawB60afNwJ_/view?usp=drive_link" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(147, 101, 184); box-sizing: border-box;" fr-original-style="color: rgb(147, 101, 184);">Click Here</span></strong></a><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;or download via the link below:&nbsp;</strong></div></li></ol><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><a href="https://drive.google.com/file/d/1PARAqO_uN8WLtXb8e6OKoawB60afNwJ_/view?usp=drive_link" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">https://drive.google.com/file/d/1PARAqO_uN8WLtXb8e6OKoawB60afNwJ_/view?usp=drive_link</span></a><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 14px; box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0); font-size: 14px;">&nbsp;</span></strong></div></li></ul><ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);">Testimonials</span> from global HR professionals: </strong><a href="https://drive.google.com/file/d/1wYNCJAMiNQeeihcluQEY5JdBkjgYtW6S/view?usp=drive_link" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(147, 101, 184); box-sizing: border-box;" fr-original-style="color: rgb(147, 101, 184);">Click Here</span></strong></a><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;or download via the link below:&nbsp;</strong></div></li></ol><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><a href="https://drive.google.com/file/d/1wYNCJAMiNQeeihcluQEY5JdBkjgYtW6S/view?usp=drive_link" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">https://drive.google.com/file/d/1wYNCJAMiNQeeihcluQEY5JdBkjgYtW6S/view?usp=drive_link</span></a><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">&nbsp;</span></div></li></ul>

ValueX2

https://www.valuex2.com/agile-hr-certification/
https://www.linkedin.com/company/80563537/

ICAgile's Agility in HR (ICP-AHR) Training & Certification Program by ValueX2 | 3 days - 5 hrs/day | 9 am - 2 pm UK Time

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b style="color: rgb(26, 26, 26); box-sizing: border-box;" fr-original-style="color: rgb(26, 26, 26);">This driver CPC course - Customer Service &amp; Manual Handling</b><b style="color: rgb(26, 26, 26); box-sizing: border-box;" fr-original-style="color: rgb(26, 26, 26);"> is suitable for LGV &amp; PCV and will cover:</b></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Company &amp; Driver Image,&nbsp;Who Customers Are and What They Want,&nbsp;Communication Skills,&nbsp;Giving Good Customer Service,&nbsp;About Manual Handling,&nbsp;The Spine,&nbsp;Manual Handling Injuries and Their Costs,&nbsp;Regulations,&nbsp;Manual Handling Risk Assessment,&nbsp;Safe Handling Techniques,&nbsp;Manual Handling Equipment.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">All courses start at 07:45 hrs and finish at 15:45 hrs</strong></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.</strong></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Approval:</strong> This course is registered with JAUPT as approved for Driver CPC qualification.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Course Approval Number: CRS18242/475.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">On completion of the course all attendees will receive certificate of attendance.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.</p>

This driver CPC course - Rules of the Road & Manual Handling is suitable for LGV & PCV and will cover:
Requirements, Speed Limits, SMART Motorways, Highway Code, Road Signs, Bridge Strikes, Mobile Phones, Sat-Navs, Traffic Accident Procedure, About Manual Handling, The Spine, Manual Handling Injuries and Their Costs, Regulations, Manual Handling Risk Assessment, Safe Handling Techniques, Manual Handling Equipment.
All courses start at 07:45 hrs and finish at 15:45 hrs
All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.
Approval: This course is registered with JAUPT as approved for Driver CPC qualification.
Course Approval Number: CRS18242/475.
On completion of the course all attendees will receive certificate of attendance.
Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

PETM

HGV Driver

7.5 Ton Driver

Manual Handling

Driver CPC

Rules of the Road & Manual Handling - Online

<p style="color: rgb(15, 21, 26); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);">A comprehensive introduction to UX design. Learn the key principles and concepts behind the UX process.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Take your first steps into UX</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Whether you want to explore UX as a career or expand your professional skillset, this UX design fundamentals course is the perfect starting point.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Follow 65 expert lessons that will immerse you in the theory and principles of UX Design</li><li fr-original-style="" style="box-sizing: border-box;">Learn about the techniques that underpin the UX process, like user research, affinity diagrams, and prototyping</li><li fr-original-style="" style="box-sizing: border-box;">Earn a globally recognised and university credit-rated professional qualification</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who is it for?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Anybody who needs to understand UX</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Format</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Online, self-paced</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Duration</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">6 weeks (recommended)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Commitment</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">3 hours per week</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">How you&rsquo;ll benefit</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If you want to really understand UX, this UX design fundamentals course for you.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Speak confidently about UX design</li><li fr-original-style="" style="box-sizing: border-box;">Develop a mindset for problem-solving</li><li fr-original-style="" style="box-sizing: border-box;">Learn to advocate for the user - and make better business decisions as a result</li><li fr-original-style="" style="box-sizing: border-box;">Become a more rounded, valuable professional</li><li fr-original-style="" style="box-sizing: border-box;">Showcase your knowledge with a university credit-rated certificate</li></ul><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learn the key UX design fundamentals concepts in just six weeks.</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Everything you need to truly grasp UX, over five engaging modules.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 1</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Introduction to UX design</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Gain a comprehensive overview of the UX design process.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 2</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">User research methods</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Learn how to gain deep insights into customer needs and behaviours.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 3</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Analysis techniques</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Discover how research gets translated into actionable insights.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 4</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Defining the experience</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Explore problem-solving techniques and design principles.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 5</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Prototyping techniques</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Understand the different forms of prototyping and when to use them.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Exam</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">40-minute final exam</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Get assessed on your knowledge through a final exam.</p><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><br fr-original-style="" style="box-sizing: border-box;"></section></section></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><br fr-original-style="" style="box-sizing: border-box;"></section>

UX Design Institute 

UI / UX Design

Certificate in UX Design Fundamentals

Early Bird Price

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Ninety minute webinar on Rally Navigation covering maps and plotting route instructions on to the map. Ideal for competitors on events such as HRCR Clubmans Championship, 12 Cars or Rally of the Tests</p>

Ninety minute webinar on Rally Navigation covering maps and plotting route instructions on to the map. Ideal for competitors on events such as HRCR Clubmans Championship, 12 Cars or Rally of the Tests

Rally Navigation Training Services

Sports & Fitness

Rally Navigation Training Webinar on Maps and Route Plotting, cover common techniques and lots of hints and tips.

Rally Navigation - Maps and Route Plotting

604 Courses in Nottingham

Sales awareness for IT professionals (In-House)

By The In House Training Company

Internal Workplace Mediation Skills Course (5 days)

By Buon Consultancy

Panel facilitation skills

By Rough House Media

Networking skills for sales professionals (In-House)

By The In House Training Company

Coaching skills for sales (In-House)

By The In House Training Company

Presentation skills for salespeople (In-House)

By The In House Training Company

Finance for the non-accountant (In-House)

By The In House Training Company

Management in a day! (In-House)

By The In House Training Company

Reception perfection (In-House)

By The In House Training Company

Fraud (In-House)

By The In House Training Company

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