Harpenden

<h2>Personal Effectiveness in a Day</h2><p>This workshop will give you the opportunity to hold up the mirror and explore who you are and what you stand for, and how this plays out in your working relationships. We rarely get the chance (or we may not want to...) to step back and see how our values and beliefs are played out in the workplace.</p><p>By understanding your motivations and drivers it will enable you to enhance relationships and build rapport with those important to you to be successful.</p><h3>Learning objectives</h3><p>This very practical workshop will help you:</p><ul><li>Understand why you do the things you do</li><li>Know your values and why you stand up for them</li><li>Define your 'brand' and know your value!</li><li>Build relationships with key stakeholders</li><li>Reflect on your career choices so far</li><li>Look ahead to defining and meeting your goals (if you don't have any, why not?!)</li><li>Make the best use of developing your emotional intelligence</li><li>Reduce stress by knowing what you need to let go of</li><li>Know your unconscious bias</li></ul><section>
                    <h3>Welcome and introduction</h3><ul><li>Welcome to the workshop</li><li>The right learning environment for you</li><li>What do you stand for? Your values defined</li><li>Do you know yourself?</li></ul><h3>Your past state</h3><ul><li>Your career choices so far</li><li>Career anchors</li><li>Are you where you planned to be?</li></ul><h3>Your present state</h3><ul><li>Your brand - your unique selling point</li><li>Your network - is it working for you</li><li>Your stakeholders - how are you perceived?</li><li>Emotionally intelligent...or not?</li></ul><h3>Your future state</h3><ul><li>Setting your goals in life</li><li>What you need to do differently</li><li>Building on success - your action plan</li></ul><h3>Review and action plans</h3><p>Top tips and tools</p>


                </section>

Maximum Performance

Personal Effectiveness in a Day

<p>This course has a simple objective: to help gain appointments with potential clients. In most consultative selling situations clients won't commit to purchases over the telephone. This means setting up a meeting to discuss the options with them face-to-face. But getting 'face time' can be tricky. This practical workshop can help.</p>Participants will acquire essential tools, skills and methods; discuss specific organisational issues; and identify areas for improvement. They will discover how to:<ul><li>Increase their effectiveness through proper preparation</li><li>Construct attention-grabbing opening statements</li><li>Help potential clients feel comfortable agreeing to a meeting</li><li>Develop tactics for responding to difficult excuses and objections</li><li>Stress the benefits of a face-to-face consultation</li><li>Develop and enhance their questioning and listening skills</li><li>Prevent customers cancelling booked appointments</li></ul><section>
                    <h3>1 Introduction to appointment setting</h3><ul><li>Key trends that have changed the way people buy today - and will buy tomorrow</li><li>Why many sales people avoid picking up the phone</li><li>The difference that makes a difference - what makes a good appointment-maker?</li></ul> <h3>2 Before you pick up the telephone</h3><ul><li>It all starts with a plan...</li><li>Who and what to focus our attention</li><li>How much research should we undertake and why?</li><li>Setting primary and secondary objectives</li></ul> <h3>3 Making your approach</h3><ul><li>Key considerations</li><li>Every call is an opportunity - creating a positive mind-set</li><li>Using a structured approach</li><li>Using partnership language</li></ul> <h3>4 Gaining an insight into the customer's needs</h3><ul><li>How to quickly 'tune in' to your customers, so that you can serve them more easily</li><li>Developing speech patterns that put customers at their ease</li><li>Using effective questioning and listening skills</li><li>Finding and building pain points</li></ul> <h3>5 Dealing with excuses and objections</h3><ul><li>Pre-empting potential excuses</li><li>Developing techniques for responding to client objections</li><li>Keeping the door open for future contact</li></ul> <h3>6 Securing the appointment</h3><ul><li>Selling the benefits of a consultancy meeting</li><li>Techniques for avoiding cancelled appointments</li><li>Gaining commitment</li></ul> <h3>7 Action plans</h3><ul><li>Course summary and presentation of action plans</li></ul> 


                </section>

The In House Training Company

Office Skills & Productivity

Professional Selling Skills (PSS)

Meeting Skills

Counselling Skills

Presentation Skills

Interview Skills

Appointment setting (In-House)

<p>The aim of this course is to expose the commercial context within which technical work is carried out. It is to allow technical staff to understand how they fit into a larger picture, why they may be asked to undertake tasks that may not appear to be technical and the impact their interactions have within the commercial context.</p><p>The scope of the programme includes:</p><p>The course emphasises the collaborative nature of delivery and the need to offer value to customers.</p>The principal training objectives for this programme are to help participants:<ul><li>Understand why technical roles are broader than we might assume</li><li>Appreciate the importance of, and the need to support, sales</li><li>Value the idea of <em>'Good Enough'</em></li><li>Recognise what can affect profitability</li><li>Realise the future needs protecting</li></ul><section>
                    <br /><h3>1 Introduction</h3><br /><br /><ul><li><em>(Course sponsor)</em></li><li>Why this programme has been developed</li><li>Review of participants' needs and objectives</li></ul><br /><br /><br /><h3>2 That's not my job!</h3><br /><br /><ul><li>How we see our own role in work</li><li>How other people see our role</li><li>Stakeholders: who are they and why do they matter?</li><li>The organisational backdrop</li><li>What is my role really?</li></ul><br /><br /><br /><br /><h3>3 Sales and marketing</h3><br /><br /><ul><li>Where does the money come from?</li><li>Where do we find customers?</li><li>The sales process</li><li>One-off sales versus repeat business</li><li>Customer/supplier relationships</li><li>What something costs versus what the customer will pay</li><li>The value chain</li></ul><br /><br /><br /><br /><h3>4 Estimating</h3><br /><br /><ul><li>Purpose of estimates</li><li>The problem with precision</li><li>Five estimating techniques</li></ul><br /><br /><br /><br /><h3>5 Change control</h3><br /><br /><ul><li>Can you just do this for me?</li><li>When being helpful leads to bankruptcy</li><li>How to deal with change requests</li></ul><br /><br /><br /><br /><h3>6 Risk management</h3><br /><br /><ul><li>Risk in projects</li><li>Risk in operations</li><li>Categories of risk</li></ul><br /><br /><br /><br /><h3>7 The value of intellectual property</h3><br /><br /><ul><li>Issues with sharing information</li><li>Commercial in confidence</li><li>Non-disclosure agreements</li></ul><br /><br /><br /><br /><h3>8 Course review and action planning</h3><br /><br /><ul><li><em>(Course sponsor present)</em></li><li>Identify actions to be implemented individually</li><li>What actions should be implemented to improve working with non-technical people?</li><li>Conclusion</li></ul><br />


                </section>

Online Course Marketing

Design & Technology Courses (DT)

Business Communication Skills

Professional Skills Course (PSC)

Trainers Course

Teaching & Training

Commercial awareness for technical people (In-House)

<p>ChatGPT, along with other AI tools, aims not to replace the human touch in management, but to enhance it.</p><p>By addressing repetitive, daily tasks, these tools free up managers to concentrate on core responsibilities like strategic decision-making, team development, and innovation. As we move further into the digital age, integrating tools such as ChatGPT isn't a luxury; it's the future of proactive leadership. In this guide, we'll delve into 10 practical ways through which AI can elevate your efficiency and refine the quality of your work.</p><ul><li>Gain familiarity with prominent AI tools in the market</li><li>Efficiently compose and respond to emails</li><li>Generate concise summaries of complex reports and data.</li><li>Obtain quick insights, data, and research across varied topics</li><li>Streamline the writing of articles, training notes, and posts</li><li>Craft interview tests, form relevant questions, and design checklists for the hiring process</li></ul><section>
                    <h3>1 Streamlining emails</h3>An inbox can be a goldmine of information but also a significant time drain for managers. Here's how to optimise it:<ul><li><strong>Drafting responses</strong>: Give the AI a brief, and watch it craft a well-structured response.</li><li><strong>Sorting and prioritising</strong>: By employing user-defined rules and keywords, ChatGPT can flag important emails, ensuring no vital communication slips through the cracks.</li></ul> <h3>2 Efficient report writing</h3>Reports, especially routine ones, can be time-intensive. Here's a smarter approach:<ul><li><strong>Automate content</strong>: Supply key data points to the AI, and let it weave them into an insightful report.</li><li><strong>Proofreading</strong>: Lean on ChatGPT for grammar checks and consistency, ensuring each report remains crisp and error-free.</li></ul> <h3>3 Rapid research</h3>From competitor insights to market trends, research is a pivotal part of management.<ul><li><strong>Data synthesis</strong>: Feed raw data to the AI and receive succinct summaries in return.</li><li><strong>Question-answering</strong>: Pose specific questions about a dataset to ChatGPT and extract swift insights without diving deep into the entire content.</li></ul> <h3>4 Reinventing recruitment</h3>Hiring can be a lengthy process. Here's how to make it more efficient:<ul><li><strong>Resume screening: </strong>Equip the AI to spot keywords and qualifications, ensuring that only the most fitting candidates are shortlisted.</li><li><strong>Preliminary interviews: </strong>Leverage ChatGPT for the initial rounds of interviews by framing critical questions and evaluating the responses.</li></ul> <h3>5 Enhancing training</h3>Especially for extensive teams, training can be a monumental task. Here's how ChatGPT can assist:<ul><li><strong>Customised content: </strong>Inform the AI of your training goals, and it will draft tailored content suitable for various roles.</li><li><strong>PowerPoint design: </strong>Create visually appealing slide presentations on any topic in minimal time.</li></ul> 


                </section>

Generative AI

AI Art Generation

Gmail Productivity

Power Automate

AI (Artificial Intelligence)

10 practical ways to save time using ChatGPT and AI tools (In-House)

<h2>Management Essentials: In-House</h2><h3>Get the essentials firmly under your belt</h3><p>The most common reason for leaving a job is dissatisfaction with one's manager.</p><p>Being an effective, supportive and clear manager is crucial for ensuring staff retention, team motivation and happiness, and business success.</p><p>This practical workshop explores ideal manager behaviours, helping you get the most out of your team by giving clear direction, coaching, cheerleading and delegating effectively. This is an opportunity to explore management dilemmas and hone your managerial abilities - and to ensure that you're not the manager everyone wants to get away from!</p><h3>What's in it for you?</h3><ul><li>Understand the difference between management and leadership</li><li>Recognise the importance of acting as a manager rather than one of the team</li><li>Know how to manage performance effectively, on a daily basis</li><li>Know how to give effective feedback that motivates people to improve</li><li>Be able to create SMART objectives and communicate expectations clearly to your team</li><li>Understand your management style and know how to flex your approach</li><li>Know when and how to participant effectively</li><li>Boost your confidence in handling tricky management situations</li></ul><section>
                    <h3>Understanding management</h3><ul><li>When have you been really happy at work? Or really unhappy? What difference did your manager make?</li><li>Why we all need - and need to be - great managers</li><li>Benefits of great management to the individual, the manager, the organisation</li><li>6 leadership styles</li></ul><h3>Adapting your actions to meet individual needs</h3><ul><li>Stages of competence</li><li>The skill / will model</li></ul><h3>Giving direction</h3><ul><li>How to effectively give clear direction to people</li><li>The value of a clear vision to keep a team on track and create clear direction</li></ul><h3>The performance management cycle</h3><ul><li>The importance of managing performance daily</li><li>Why communicating expectations and standards upfront is essential</li></ul><h3>Giving feedback</h3><ul><li>The BIF-S (Behaviour, Impact, Future, Share) model for giving feedback</li><li>Positive feedback</li><li>Developmental feedback</li></ul><h3>Setting and communicating expectations</h3><ul><li>Why successful managers set and communicate SMART objectives</li><li>Why clearly communicating what is required of people helps avoid problems later</li></ul><h3>Supporting and coaching</h3><ul><li>The key coaching skills</li><li>When to coach - and when not to</li></ul><h3>Encouraging and cheerleading</h3><ul><li>How to encourage and cheerlead people who are competent but still cautious and lacking confidence in their ability</li><li>How to help people overcome self-doubt and feel they can do what is required</li></ul><h3>Delegating</h3><ul><li>The benefits of delegation - for both parties</li><li>4 stages of delegation</li><li>Checks and controls</li></ul>#BBD0E0Â»


                </section>

Management Essentials: In-House

<p>Performance reviews and appraisals are an essential tool in managing staff and team performance effectively. This one-day workshop has been designed to help managers implement their organisation's performance appraisal system effectively. It focuses on how to prepare for appraisal meetings, how to get the most out of the meeting itself, and how to ensure that the appraisal informs and supports performance management on a day-to-day basis. Particular attention is paid to setting SMART objectives.</p><ul><li>UNDERSTAND THE BENEFITS OF PERFORMANCE APPRAISALS AND HOW THEY SUPPORT THE MANAGEMENT OF PERFORMANCE ON A DAY-TO-DAY BASIS</li><li>PREPARE AND CONDUCT POSITIVE AND MEANINGFUL PERFORMANCE APPRAISALS AND REVIEW MEETINGS - INCLUDING THE SETTING OF SMART OBJECTIVES</li><li>MONITOR AND MEASURE PERFORMANCE OBJECTIVELY AND CONSISTENTLY AGAINST DEFINED OBJECTIVES / TARGETS</li><li>IMPLEMENT THE ORGANISATION'S PERFORMANCE APPRAISAL SYSTEM IN A POSITIVE AND PROACTIVE WAY, WITH A FULL UNDERSTANDING AS TO HOW THEIR ROLE AS A MANAGER FITS INTO THE BIGGER PICTURE</li></ul><section>
                    <h3>1. Introduction</h3><ul><li>Programme objectives and benefits from attending</li><li>Participants' experience and confidence in this area</li><li>Personal objectives</li></ul><h3>2. Effective appraisals</h3><ul><li>Participants' experiences of conducting / receiving appraisals</li><li>What makes them successful or unsuccessful?</li><li>Purpose and benefits of appraisals</li><li>Appraisals and performance management</li></ul><h3>3. The process</h3><ul><li>Your performance appraisal system</li><li>The performance management cycle</li><li>Documenting the appraisal</li><li>Roles and responsibilities</li></ul><h3>4. Preparing for a performance appraisal</h3><ul><li>Preparing to hold a performance appraisal</li><li>Assessing performance and gathering evidence</li><li>Determining future objectives</li><li>Identifying development needs</li></ul><h3>5. The performance appraisal meeting</h3><ul><li>Structuring the meeting</li><li>Encouraging participation</li></ul><h3>6. Setting objectives</h3><ul><li>Goals, objectives and outcomes - what are they and why do we use them?</li><li>Start with the end in mind - what needs to be achieved and / or delivered and how will you know?</li><li>Making objectives SMART</li><li>Exercise - are these objectives SMART?</li><li>Practical tips - diagnostic questions to help set objectives, verbs to use, verbs to avoid, etc</li><li>Making SMART objectives even SMARTER</li></ul><h3>7. On-going review</h3><ul><li>Monitoring, measuring and reviewing performance</li><li>Providing support and effective feedback</li><li>Developing your staff to improve performance</li></ul><h3>8. And finally...</h3><ul><li>Open forum - remaining challenges and 'what if' scenarios</li><li>Action planning - identifying how participants will transfer this learning into the workplace and what else they may need which will help them to do this effectively</li><li>Review and close</li></ul>


                </section>

Performance Reviews and Appraisals

<p>Software comes in a variety of guises - application software, firmware, middleware, system software. Increasingly, however, it doesn't necessarily present that way, especially as the boundaries between software, data and source code are becoming more and more blurred. And as software becomes more complex and more difficult to disentangle, so it becomes harder to manage and to value. But as it becomes more integral to every aspect of a business, so it is ever more important to keep on top of the technical, legal and commercial issues that arise, issues such as:</p><p>To address these issues, organisations need a process for evaluating their current situation from all perspectives and for identifying the key actions they need to take to ensure holistic management of their software. This very practical programme will help set your organisation on the right path.</p><p>Note: this is an indicative agenda, to be used as a starting point for a conversation between client and consultant, depending on the organisation's specific situation and requirements.</p>This programme is designed to give you a deeper understanding of:<ul><li>The technical, legal and commercial risks associated with software development, procurement, use and commercial exploitation</li><li>The most appropriate processes and responsibilities for managing those risks</li></ul><section>
                    					<p><em>Note: this is an indicative agenda, to be used as a starting point for a conversation between client and consultant, depending on the organisation's specific situation and requirements.</em></p>			  <h3>1 Software business model</h3><ul><li>What is the software business model?</li><li>What options exist?</li><li>Has the software business model been thoroughly reviewed to ensure its viability? This means fully understanding the market opportunity, the business environment and customer and end-user expectations.</li></ul> <h3>2 Technology</h3><ul><li>What are the technologies?</li><li>How has the technology selection been validated considering the competitiveness, structure, and potential for future innovation?</li></ul> <h3>3 UI and UX</h3><ul><li>What is the UI and UX? How to best articulate this?</li><li>Has the user interface and user experience been studied from both a subjective and objective view to give insight into customer behaviour?</li></ul> <h3>4 Legal framework / commercial aspects</h3><ul><li>Has the necessary legal framework or commercial aspects that may impact upon use or operation of the software been understood and risks identified and mitigated?</li></ul> <h3>5 Software development</h3><ul><li>What is the software development process?</li><li>Are both the business management and development team's processes resilient in order to improve the company's capability and the maturity of the software?</li></ul> <h3>6 Software quality</h3><ul><li>What is quality?</li><li>What are the metrics around software quality? What is the maturity level, based around a qualitative and quantitative assessment?</li></ul> <h3>7 Intellectual property associated</h3><ul><li>What IP should be considered when it comes to software?</li><li>Does the company understand both the intellectual property risks and potential opportunities associated with this software?</li></ul> <h3>8 Security</h3><ul><li>What does software security mean in this context?</li><li>How is it being addressed?</li></ul> <h3>9 An holistic approach</h3><ul><li>Review of roles and responsibilities to ensure appropriate management and protection</li></ul> 


                </section>

Application Software

Software Architecture

Software Practices

Business Case Development

Software Engineering

Software Development

Software management - the business perspective (In-House)

<h3 style="color: rgb(68, 68, 68); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(68, 68, 68);">Overview</h3><p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">It is estimated that more than 1.2 million people in the UK are living with a learning disability. Healthcare and social care workers must have an adequate understanding of the needs of people with learning disabilities. It is also essential that they listen to the needs, hopes and aspirations of those living with learning disabilities, their careers, friends, and families.</p><p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">An improved knowledge, together with current guidance and best practice recommendations help to improve the care provided to people who have learning disabilities.</p><h2 style="color: rgb(68, 68, 68); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">Details</h2><h3 style="color: rgb(68, 68, 68); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">What will I learn on this course?</h3><ul style="color: rgb(68, 68, 68); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);"><li fr-original-style="" style="box-sizing: border-box;">What is a learning disability?</li><li fr-original-style="" style="box-sizing: border-box;">Difference between learning disability and mental health issue</li><li fr-original-style="" style="box-sizing: border-box;">What causes a learning disability?</li><li fr-original-style="" style="box-sizing: border-box;">Define mild, moderate, severe, and profound learning disability</li><li fr-original-style="" style="box-sizing: border-box;">Getting a learning disability diagnosis</li><li fr-original-style="" style="box-sizing: border-box;">Dealing with a learning disability diagnosis</li><li fr-original-style="" style="box-sizing: border-box;">Learning disability and other conditions<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Down&rsquo;s syndrome</li><li fr-original-style="" style="box-sizing: border-box;">Williams syndrome</li><li fr-original-style="" style="box-sizing: border-box;">Fragile X syndrome</li><li fr-original-style="" style="box-sizing: border-box;">Global development delay</li><li fr-original-style="" style="box-sizing: border-box;">Cerebral palsy</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Medical barriers</li><li fr-original-style="" style="box-sizing: border-box;">Societal barriers</li><li fr-original-style="" style="box-sizing: border-box;">How to support people with learning disabilities</li><li fr-original-style="" style="box-sizing: border-box;">Sources of support for learning disabilities</li><li fr-original-style="" style="box-sizing: border-box;">Getting the right support</li><li fr-original-style="" style="box-sizing: border-box;">Thinking about the future, and resources and references</li></ul><h3 style="color: rgb(68, 68, 68); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">Certification</h3><p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">Successful candidates will receive certification of achievement.</p>

Prima Cura Training

Special Needs

Disability Awareness

Learning Disability

It is estimated that more than 1.2 million people in the UK are living with a learning disability. Healthcare and social care workers must have an adequate understanding of the needs of people with learning disabilities. It is also essential that they listen to the needs, hopes and aspirations of those living with learning disabilities, their careers, friends, and families.

An improved knowledge, together with current guidance and best practice recommendations help to improve the care provided to people who have learning disabilities.

Learning Disability Awareness

<p>When managers have too many decisions to make, it can have a serious impact on the speed and efficiency of the organisation. When those decisions are commercial ones, the results can wreak havoc with the bottom line.</p><p>Often the problem arises when those below them or in operational areas of the organisation aren't equipped or allowed to make a decision for themselves. Issues get passed back up and that wastes time.</p><p>This programme provides a solution, giving your entire team the skills to:</p><p>And most importantly, they'll be able to do this in line with the broader aims and commercial objectives of the business.</p>By the end of the programme participants will be able to:<ul><li>Fully appreciate the importance of effective decision-making in business</li><li>Use the five-step 'Stop, Think, Act!' decision-making process</li><li>Stop leaping to conclusions</li><li>Really understand the situations and decisions they are dealing with</li><li>Identify good options</li><li>Evaluate those options</li><li>Make decisions and then put them into action</li><li>Apply these tools and techniques to all their decisions in future</li></ul><section>
                    <h3>1 Understanding the business we work in</h3><ul><li>What are the critical factors in our business?</li><li>What is the SWOT analysis for our business?</li></ul> <h3>2 Understanding what decision-making is</h3> <h3>3 Background</h3><ul><li>Culture of 'having to be doing'</li><li>To change things we have to think about it!</li><li>We are paid to make decisions!</li></ul> <h3>4 Recognise the opportunity to make a decision</h3> <h3>5 The 'Stop, Think, Act!' technique</h3> <h3>6 STOP!</h3><ul><li>Recognise the opportunity to make a decision</li><li>Don't leap to conclusions</li><li>Get ready to think</li><li>Initial questions:<ul><li>Is this my decision? (Do I have the authority?)</li><li>Who is this going to affect? (Do they need to be included?)</li><li>When do I need to make the decision? (What's the timeline?)</li></ul></li></ul> <h3>7 THINK!</h3><ul><li>The 3 Cs - making sure we understand the decisions we have to make</li><li>What is the context of this decision?<ul><li>What is the overall situation?</li><li>Why is this decision important?</li><li>What do we need to achieve?</li><li>What will success look like?</li></ul></li><li>Do I have clarity about the decision I need to make?<ul><li>Can I write it down?</li><li>Can I express it clearly in two sentences?</li></ul></li><li>What are the criteria?<ul><li>What are the critical commercial factors that we will use to select our options?</li><li>What will we use to measure the business success?</li></ul></li></ul> <h3>8 ACT!</h3><ul><li>Identifying options</li><li>What data do I need to collect?<ul><li>Issues with today's overload</li><li>Identifying what will help you</li></ul></li><li>Select options<ul><li>How many options?</li><li>Must match your criteria</li><li>Must achieve success</li><li>'Decision compass' exercise</li></ul></li><li>Analyse options<ul><li>Tabular method</li><li>Risk analysis (likelihood <em>v</em> effect)</li><li>Head, heart and gut (is there any organisational history/bias that we are up against?)</li></ul></li><li>Making your decision</li><li>Taking it to action<ul><li>First actions</li><li>Planning how to make it happen</li></ul></li></ul> 


                </section>

Business Leadership

Organisational Skills

Decision Making

Strategic Thinking

Management Skills

Commercial decision-making - 'Stop, Think, Act!' (In-House)

<p>Bad news - people don't buy your product.</p><p>Better news - they don't buy anyone else's product either.</p><p>Best news - they do buy what a product gives them, whether it be removing 'pain' or giving 'pleasure'.</p><p>So what a challenge it is that every single person buys your product for a slightly different reason! What's the secret to selling in that sort of sales environment? This programme provides a great roadmap.</p>This course will help participants:<ul><li>Build rapport with authenticity</li><li>Use open questions, listening and summary to properly understand the prospect</li><li>Use 'impact' questions to 'stack the pain' of remaining with the status quo</li><li>Convert features into personalised benefits that reflect stated needs</li><li>Handle objections with calm confidence</li><li>Identify buying signals</li><li>Close effectively</li><li>Convey credible urgency centred on the prospect's - not the salesperson's - interests</li></ul><section>
                    <h3>1 What makes a customer buy any product?</h3><ul><li>Moving towards 'pleasure'</li><li>Moving away from 'pain'</li><li>Robert Cialdini's Psychology of Influence - buying motives</li><li>Understanding what your product does for customers</li><li>Why there is never a 'one size fits all' approach</li><li>What are the real 'unique selling points' and why the salesperson is the real 'USP'</li><li>At what point does the customer emotionally buy your product?</li></ul> <h3>2 Getting past gatekeepers</h3><ul><li>What gatekeepers' motivations are</li><li>How to make them your friend rather than your enemy</li><li>How to make your call harder to block than to put through</li><li>How to control the gatekeeper with questions, not answers</li><li>Using Cialdini's 'reciprocity' law to get put through more often</li><li>Practical exercise in which the trainer poses as gatekeeper</li></ul> <h3>3 Questioning and listening skills</h3><ul><li>How to use open questions to get the customer talking</li><li>What questions to avoid and why</li><li>How to 'stack the pain' of the status quo with 'impact questions'</li><li>Practical 'pain stacking' exercise in pairs</li><li>What listening is and what it isn't</li><li>Question funnelling - how to earn deeper disclosure through probing</li><li>Practical funnelling exercise in pairs</li><li>The power of summary</li></ul> <h3>4 How to create tailored benefits and not 'dive into solution'</h3><ul><li>What is 'diving into solution'? Examples and analogies</li><li>Why it is to be avoided</li><li>Practical exercise in pairs - how it feels to have solutions offered up too early</li><li>How to avoid 'feature-dumping'</li><li>What is 'value selling'?</li><li>How to create tailored benefits</li><li>How to convert product features into benefits</li><li>How to deal with the prospect's competitor allegiance</li></ul> <h3>5 Handling objections and testing the water</h3><ul><li>How to overcome the price objection by selling value</li><li>Common objections the participants encounter and answers that work</li><li>The objections salespeople carry in their own heads</li><li>The 'A-C-E' objection-handling model</li><li>How to uncover objections</li><li>When - and when not - to trial close</li></ul> <h3>6 Closing skills</h3><ul><li>Why salespeople often close too early</li><li>How to identify buying signals</li><li>How to use urgency with skill and effectiveness</li><li>Four killer closing techniques that work</li><li>How to avoid buying the product back by careless post-sale talk</li><li>How to ask for referrals for your product</li><li>How to 'farm' the account for future opportunities</li></ul> <h3>7 Wrap-up</h3><ul><li>Key learnings from each participant</li><li>Individual action planning - steps that can and will be implemented in the workplace</li></ul> 


                </section>

Coaching Skills

Sales skills for selling products (In-House)

Gabrielle Motola

Digital Photography

Photo Editing

Photography Tools

Color Grading

Adobe Lightroom

Unlock the secrets of professional colour grading in this comprehensive 4-week workshop. Learn industry techniques, enhance your skills, and transform your projects. Perfect for photographers, filmmakers, and creatives. Places are limited and bursaries are available for those in need of financial support.

DEVELOP YOUR COLOUR GRADING STYLE - A FOUR-WEEK ADOBE LIGHTROOM MASTERCLASS

General Admission

For new users and the curious.
IMPORTANT: Once you are signed up, send us your requests on what you would like to see within the demonstration and learn on the course. We will then cater for your needs and answer them during the session.
This is designed to be an introduction into how to start a room by room survey using the Heat Engineer app, then sending this survey to the online dashboard. We will then go through the different steps to complete this heat loss report. Optional pages will also be worked through and shown. 
Examples of how to select the flow temperature and the heat source (heat pumps and boilers) will be presented once the heat loss result is completed. 
Scope of works
Estimated Start Time	Duration mins	Topic	Platform / Device
7:00:00 PM	5	Welcome introduction - Show an example Heat loss report from online - The end result	Website
7:05:00 PM	2	How to sign up and the different account types 5 mins	Website
7:07:00 PM	4	What the app is used for and sending to the online account – Show about page	Website & app
7:11:00 PM	2	Login into the app (Example used is an iPhone 14) – what is My Info and the History	App (mobile & tablets)
7:13:00 PM	3	Briefly show the estimator tool	App (mobile & tablets)
7:16:00 PM	2	How to start a new room by room survey	App (mobile & tablets)
7:18:00 PM	10	Open up example from History and enter two rooms - One standard and one vaulted. PowerPoint to help visualise	App (mobile & tablets)
7:28:00 PM	1	Send survey to main dashboard	App (mobile & tablets)
7:29:00 PM	3	Quick Intro to dashboard.	Website
7:32:00 PM	1	Show profile setup	Website
7:33:00 PM	7	Open sent survey go through step 1 to step 8	Website
7:40:00 PM	2	Selecting a heat source - Heat Pump in this example	Website
7:42:00 PM	15	Optional pages overview, emitters and performance, current radiators, new radiators, DHW, Bivalent system and fuel comparison page.	Website
7:57:00 PM	2	Print report off or send copy to a supplier	Website
7:59:00 PM	5	Adding Designers	
8:04:00 PM	1	Our future plans	Website
8:05:00 PM	15	Heat Manager - Digital file system for you and your customers	Website
8:20:00 PM	Any feedback and further questions please email to support@heat-engineer.com		
Questions - You will be able to ask further questions after the event.
Delivered by Rich Cartwright BEng DipEd MCIPHE
NEW RADIATORS
We use EN442 standard to enable you to customise the defined MWT (°c) and the results will highlight if the radiator will heat the room for a given internal design temperature. We like to promote the need to design low temperature systems!
Add multiple designers to your account
You can now add extra dashboard users to complete heat loss and heating design reports on your Heat Engineer Software account.
DHW (DOMESTIC HOT WATER)
This will calculate the projected energy demand and running costs for DHW and domestic cylinder sizing.
EMITTERS AND PERFORMANCE
This page is primarily used for heat pump designs. Once you specify the flow temperature for each room the SCOP (Seasonal Coefficient of Performance) values will be shown, and the system will show if radiators are over or undersized.
CURRENT RADIATORS
Use the app on site to enter the current radiators and our system will display the output values for different flow temperatures.
FUEL COMPARISON
Multiple fuels to compare against, you can adjust the price per unit and CO2 factor (kg/kWh). Present these running costs to your clients.
PHOTOS AND NOTES
Photos and notes which you or your surveyors have taken will be shown when you open the report from your dashboard. You may also upload and download photos from your PC / laptop too.
 

Heat Engineer

Heating Engineer

For new users and the curious.

Hello,

For new users and the curious.

IMPORTANT: Firstly, once you are signed up, send us your requests on what you would like to see within the demonstration and learn on the course. We will then cater for your needs and answer them during the session.

This is designed to be an introduction into how to start a room by room survey using the Heat Engineer app, then sending this survey to the online dashboard. We will then go through the different steps to complete this heat loss report. Optional pages will also be worked through and shown. 

Examples of how to select the flow temperature and the heat source (heat pumps and boilers) will be presented once the heat loss result is completed. 

How to use Heat Engineer Software V2 (Selectable dates)

General admission

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>The Certified Ethical Hacking v12 course will significantly benefit security officers, auditors, security professionals, site administrators, and anyone who is concerned about the integrity of the network infrastructure.</p>Overview<p>Information security controls, laws, and standards. Various types of footprinting, footprinting tools, and countermeasures. Network scanning techniques and scanning countermeasures Enumeration techniques and enumeration countermeasures Vulnerability analysis to identify security loopholes in the target organization?s network, communication infrastructure, and end systems. System hacking methodology, steganography, steganalysis attacks, and covering tracks to discover system and network vulnerabilities. Different types of malware (Trojan, Virus, worms, etc.), system auditing for malware attacks, malware analysis, and countermeasures. Packet sniffing techniques to discover network vulnerabilities and countermeasures to defend against sniffing. Social engineering techniques and how to identify theft attacks to audit human-level vulnerabilities and social engineering countermeasures. DoS/DDoS attack techniques and tools to audit a target and DoS/DDoS countermeasures. Session hijacking techniques to discover network-level session management, authentication/authorization, and cryptographic weaknesses and countermeasures. Webserver attacks and a comprehensive attack methodology to audit vulnerabilities in webserver infrastructure, and countermeasures. Web application attacks, comprehensive web application hacking methodology to audit vulnerabilities in web applications, and countermeasures. SQL injection attack techniques, injection detection tools to detect SQL injection attempts, and countermeasures. Wireless encryption, wireless hacking methodology, wireless hacking tools, and Wi-Fi security tools. Mobile platform attack vector, android vulnerability exploitations, and mobile security guidelines and tools. Firewall, IDS and honeypot evasion techniques, evasion tools and techniques to audit a network perimeter for weaknesses, and countermeasures. Cloud computing concepts (Container technology, serverless computing), the working of various threats and attacks, and security techniques and tools. Penetration testing, security audit, vulnerability assessment, and penetration testing roadmap. Threats to IoT and OT platforms and defending IoT and OT devices. Cryptography ciphers, Public Key Infrastructure (PKI), cryptography attacks, and cryptanalysis tools.</p><p>CEH provides an in-depth understanding of ethical hacking phases, various attack vectors, and preventative countermeasures. It will teach you how hackers think and act maliciously so you will be better positioned to setup your security infrastructure and defend against future attacks. An understanding of system weaknesses and vulnerabilities helps organizations strengthen their system security controls to minimize the risk of an incident. CEH was built to incorporate a hands-on environment and systematic process across each ethical hacking domain and methodology, giving you the opportunity to work towards proving the required knowledge and skills needed to achieve the CEH credential. You will be exposed to an entirely different posture toward the responsibilities and measures required to be secure. Now in its 12th version, CEH continues to evolve with the latest operating systems, tools, tactics, exploits, and technologies.</p></div><div id="course-pills-2"><h3>1 - Introduction to Ethical Hacking</h3> <ul> <li>Information Security Overview</li> <li>Cyber Kill Chain Concepts</li> <li>Hacking Concepts</li> <li>Ethical Hacking Concepts</li> <li>Information Security Controls</li> <li>Information Security Laws and Standards</li> </ul> <h3>2 - 2 - Foot-printing and Reconnaissance</h3> <ul> <li>Footprinting Concepts</li> <li>Footprinting through Search Engines</li> <li>Footprinting through Web Services</li> <li>Footprinting through Social Networking Sites</li> <li>Website Footprinting</li> <li>Email Footprinting</li> <li>Who is Footprinting</li> <li>DNS Footprinting</li> <li>Network Footprinting</li> <li>Footprinting through Social Engineering</li> <li>Footprinting Tools</li> <li>Footprinting Countermeasures</li> </ul> <h3>3 - Scanning Networks</h3> <ul> <li>Network Scanning Concepts</li> <li>Scanning Tools</li> <li>Host Discovery</li> <li>Port and Service Discovery</li> <li>OS Discovery (Banner Grabbing/OS Fingerprinting) </li><li>Scanning Beyond IDS and Firewall</li> <li>Draw Network Diagrams</li> </ul> <h3>4 - Enumeration</h3> <ul> <li>Enumeration Concepts</li> <li>NetBIOS Enumeration</li> <li>SNMP Enumeration</li> <li>LDAP Enumeration</li> <li>NTP and NFS Enumeration</li> <li>SMTP and DNS Enumeration</li> <li>Other Enumeration Techniques</li> <li>Enumeration Countermeasures</li> </ul> <h3>5 - Vulnerability Analysis</h3> <ul> <li>Vulnerability Assessment Concepts</li> <li>Vulnerability Classification and Assessment Types</li> <li>Vulnerability Assessment Solutions and Tools</li> <li>Vulnerability Assessment Reports</li> </ul> <h3>6 - System Hacking</h3> <ul> <li>System Hacking Concepts</li> <li>Gaining Access</li> <li>Escalating Privileges</li> <li>Maintaining Access</li> <li>Clearing Logs</li> </ul> <h3>7 - Malware Threats</h3> <ul> <li>Malware Concepts</li> <li>APT Concepts</li> <li>Trojan Concepts</li> <li>Virus and Worm Concepts</li> <li>Fileless Malware Concepts</li> <li>Malware Analysis</li> <li>Countermeasures</li> <li>Anti-Malware Software</li> </ul> <h3>8 - Sniffing</h3> <ul> <li>Sniffing Concepts</li> <li>Sniffing Technique: MAC Attacks</li> <li>Sniffing Technique: DHCP Attacks</li> <li>Sniffing Technique: ARP Poisoning</li> <li>Sniffing Technique: Spoofing Attacks</li> <li>Sniffing Technique: DNS Poisoning</li> <li>Sniffing Tools</li> <li>Countermeasures</li> <li>Sniffing Detection Techniques</li> </ul> <h3>9 - Social Engineering</h3> <ul> <li>Social Engineering Concepts</li> <li>Social Engineering Techniques</li> <li>Insider Threats</li> <li>Impersonation on Social Networking Sites</li> <li>Identity Theft</li> <li>Countermeasures</li> </ul> <h3>10 - Denial-of-Service</h3> <ul> <li>DoS/DDoS Concepts</li> <li>DoS/DDoS Attack Techniques</li> <li>BotnetsDDoS Case Study</li> <li>DoS/DDoS Attack Tools</li> <li>Countermeasures</li> <li>DoS/DDoS Protection Tools</li> </ul> <h3>11 - Session Hijacking</h3> <ul> <li>Session Hijacking Concepts</li> <li>Application Level Session Hijacking</li> <li>Network Level Session Hijacking</li> <li>Session Hijacking Tools</li> <li>Countermeasures</li> </ul> <h3>12 - Evading IDS, Firewalls, and Honeypots</h3> <ul> <li>IDS, IPS, Firewall, and Honeypot Concepts</li> <li>IDS, IPS, Firewall, and Honeypot Solutions</li> <li>Evading IDS</li> <li>Evading Firewalls</li> <li>IDS/Firewall Evading Tools</li> <li>Detecting Honeypots</li> <li>IDS/Firewall Evasion Countermeasures</li> </ul> <h3>13 - Hacking Web Servers</h3> <ul> <li>Web Server Concepts</li> <li>Web Server Attacks</li> <li>Web Server Attack Methodology</li> <li>Web Server Attack Tools</li> <li>Countermeasures</li> <li>Patch Management</li> <li>Web Server Security Tools</li> </ul> <h3>14 - Hacking Web Applications</h3> <ul> <li>Web Application Concepts</li> <li>Web Application Threats</li> <li>Web Application Hacking Methodology</li> <li>Web API, Webhooks, and Web Shell</li> <li>Web Application Security</li> </ul> <h3>15 - SQL Injection</h3> <ul> <li>SQL Injection Concepts</li> <li>Types of SQL Injection</li> <li>SQL Injection Methodology</li> <li>SQL Injection Tools</li> <li>Evasion Techniques</li> <li>Countermeasures</li> </ul> <h3>16 - Hacking Wireless Networks</h3> <ul> <li>Wireless Concepts</li> <li>Wireless Encryption</li> <li>Wireless Threats</li> <li>Wireless Hacking Methodology</li> <li>Wireless Hacking Tools</li> <li>Bluetooth Hacking</li> <li>Countermeasures</li> <li>Wireless Security Tools</li> </ul> <h3>17 - Hacking Mobile Platforms</h3> <ul> <li>Mobile Platform Attack Vectors</li> <li>Hacking Android OS</li> <li>Hacking iOS</li> <li>Mobile Device Management</li> <li>Mobile Security Guidelines and Tools</li> </ul> <h3>18 - IoT and OT Hacking</h3> <ul> <li>IoT Hacking</li> <li>IoT Concepts</li> <li>IoT Attacks</li> <li>IoT Hacking Methodology</li> <li>IoT Hacking Tools</li> <li>Countermeasures</li> <li>OT Hacking</li> <li>OT Concepts</li> <li>OT Attacks</li> <li>OT Hacking Methodology</li> <li>OT Hacking Tools</li> <li>Countermeasures</li> </ul> <h3>19 - Cloud Computing</h3> <ul> <li>Cloud Computing Concepts</li> <li>Container Technology</li> <li>Serverless Computing</li> <li>Cloud Computing Threats</li> <li>Cloud Hacking</li> <li>Cloud Security</li> </ul> <h3>20 - Cryptography</h3> <ul> <li>Cryptography Concepts</li> <li>Encryption Algorithms</li> <li>Cryptography Tools</li> <li>Public Key Infrastructure (PKI) </li><li>Email Encryption</li> <li>Disk Encryption</li> <li>Cryptanalysis</li> <li>Countermeasures</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans EC-Council Certified Ethical Hacker (CEH) v.12 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the EC-Council Certified Ethical Hacker (CEH) v.12 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Certified in Cybersecurity (CC)

IT Certifications

Cyber Security

Certified Ethical Hacker (CEH)

Certified Cyber Professional (CCP)

Ethical Hacking

EC-Council Certified Ethical Hacker (CEH) v12

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Learn how smart property investors create Passive Income and Long-term Wealth through property.&nbsp; The key is the right Property Investment strategy, discover how to:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Create &pound;1,000s in recurring property income year after year</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Supercharge property profits, value and rent</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Secure financial freedom through property</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Recycle your investment capital</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Build a portfolio with limited cash investment</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Create property income without even needing a deposit</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We&#39;ve been investing in property for over 30 years between us, and training people for over 10 years. &nbsp;Learn the tools, techniques and strategies that we use in today&#39;s market to convert Property into Pounds and make regular, recurring profits while building real long-term wealth. &nbsp;From using your hard-earned savings to buy the right property that builds the foundations of your portfolio and financial future to showing you innovative ways to start Investing in Property, even if you don&#39;t have loads of capital now. &nbsp;In this taster session, we&#39;ll focus on the key steps you need to follow to turn Property into Pounds.</p>

Property investment is a proven income and wealth generation tool. Ask anyone who's financially successful and they will own investment property.
But…I bet if you asked 5 people, you'd find at least one with a property horror story where it went completely wrong!
Learn the difference between making a smart property investment decision that turns Property into Pounds rather than getting lured into the wrong type of property deal that loses value, makes a loss and drags you down!
Discover our foolproof system based on over 30 years of combined experience to turn Property Into Pounds
Identify more valuable opportunities
Increase your property income
Reduce your risk
Make the most of your capital
Start with limited funds and build steadily
Do the right deal and 10X your profits
Learn to build a secure, sustainable property business, with tried and tested tools and techniques.
Join our free taster session to discover how you can turn Property into Pounds!





Property SQ2

Wealth Management

Property Investment

Real Estate Investing

Passive Income

Investment

Taster session. Passive income from Property. Professional Investor secrets to build a Property Portfolio, even if you're starting with little capital

Discover Property to Pounds

Webinar Seat

<p style="color: rgb(62, 62, 62); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(62, 62, 62);">Brightcore Consultancy delivers Senior Mental Health Lead training in schools and colleges which meets the Department for Education&rsquo;s quality criteria, and our course is in fact the highest rated of all the nationally DfE approved Senior Mental Health Lead training courses, scoring a perfect 5/5 in each of the 9 DfE quality assurance standards during the quality assurance process. It also has an incredible average delegate rating of 4.97 out of 5 for overall quality, with 100% of former delegates recommending the course (please see our many fantastic testimonials<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong><a href="https://www.brightcoreconsultancy.com/brightcore-testimonials" target="_self" style="color: inherit; user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: inherit;"><span style="color: rgb(36, 173, 120); box-sizing: border-box;" fr-original-style=" color: rgb(36, 173, 120);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">here</strong></span></a>).</p><p style="color: rgb(36, 35, 35); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(36, 35, 35);">The highly acclaimed Senior Mental Health Lead Training and Certificate is an extensive and authoritative training course that ensures schools/colleges have the most comprehensive, effective and financially viable whole-school/college approach to mental health and wellbeing in place. Since September 2021, this course has been <span style="color: rgb(36, 173, 120); box-sizing: border-box;" fr-original-style=" color: rgb(36, 173, 120);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">fully funded by the DfE for eligible schools</strong></span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong><span style="color: rgb(36, 173, 120); box-sizing: border-box;" fr-original-style=" color: rgb(36, 173, 120);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">and colleges</strong></span>. Schools and Colleges that are ineligible for the grant are, of course, more than welcome to enrol on the course but will need to self-fund their place.</p><p style="color: rgb(36, 35, 35); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(36, 35, 35);">Working with an&nbsp;<span style="color: rgb(36, 173, 120); box-sizing: border-box;" fr-original-style=" color: rgb(36, 173, 120);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">expert trainer and a highly experienced Senior Mental Health Lead</strong></span>, who has&nbsp;<span style="color: rgb(36, 173, 120); box-sizing: border-box;" fr-original-style=" color: rgb(36, 173, 120);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">trained Senior Mental Health Leads in over 1000 schools and colleges nationwide</strong></span>, you will be introduced to the DfE&rsquo;s requirements for the role of the DSMHL, and learn proven, long-term, evidence-based strategies to create, lead and promote a dynamic, bespoke mental health and wellbeing approach for your setting.</p><ul style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);"><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(62, 62, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">Our course consists of three days of live instructor-led training as well as an additional 1-2-1 review and coaching session, and costs&nbsp;<span style="color: rgb(36, 173, 120); box-sizing: border-box;" fr-original-style=" color: rgb(36, 173, 120);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&pound;520+VAT per delegate.</strong>&nbsp;</span>(For schools and colleges who have already completed the training with us and now wish to train further colleagues, we offer a&nbsp;<span style="color: rgb(36, 173, 120); box-sizing: border-box;" fr-original-style=" color: rgb(36, 173, 120);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">subsidised rate for additional delegates of &pound;390+VAT</strong></span>&nbsp;- please just email us if this is an offer you would like to take up.)</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(62, 62, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">Places are limited to a maximum of 15 delegates per course to ensure high quality, bespoke training.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(62, 62, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">An overview of the course structure can be found&nbsp;<a href="https://www.brightcoreconsultancy.com/_files/ugd/5bc70a_c7b3efd99188442fa7d20449bb8fd0ec.pdf" target="_blank" style="color: inherit; user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: inherit;"><span style="color: rgb(36, 173, 120); box-sizing: border-box;" fr-original-style=" color: rgb(36, 173, 120);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">here.</strong></span></a></p></li></ul><p style="color: rgb(62, 62, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);"><span style="color: rgb(36, 35, 35); box-sizing: border-box;" fr-original-style=" color: rgb(36, 35, 35);">Our Course is suitable for those who are new to the role of Senior Mental Health Lead or those who are looking to take on this role in the near future, and is designed to meet the DfE&rsquo;s</span><span style="color: rgb(36, 173, 120); box-sizing: border-box;" fr-original-style=" color: rgb(36, 173, 120);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong><a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/995681/Learning_outcomes_for_senior_mental_health_leads_in_schools_and_colleges.pdf" target="_blank" rel="noreferrer noopener" style="color: inherit; user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learning Outcomes for Senior Mental Health Leads</strong></a></span><span style="color: rgb(36, 35, 35); box-sizing: border-box;" fr-original-style=" color: rgb(36, 35, 35);">&nbsp;by developing and supporting their knowledge and understanding of how to design, implement and sustain an effective whole school/college approach in accordance with the eight key principles as set out by Public Health England.</span></p><p style="text-align: center; font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><a href="https://www.brightcoreconsultancy.com/brightcore-testimonials" target="_blank" style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(61, 86, 224); border-width: 12px 18px; border-style: solid; border-color: rgb(61, 86, 224); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" rel="noopener noreferrer" fr-original-style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #3D56E0; border-top: 12px solid #3D56E0; border-bottom: 12px solid #3D56E0; border-right: 18px solid #3D56E0; border-left: 18px solid #3D56E0; display: inline-block;" fr-original-class="wysiwyg_bold_link_cls">View all testimonials </a></p><p style="text-align: center; font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Brightcore Consultancy delivers Senior Mental Health Lead training in schools and colleges which meets the Department for Education’s quality criteria, and our course is in fact the highest rated of all the nationally DfE approved Senior Mental Health Lead training courses, scoring a perfect 5/5 in each of the 9 DfE quality assurance standards during the quality assurance process. It also has an incredible average delegate rating of 4.97 out of 5 for overall quality, with 100% of former delegates recommending the course (please see our many fantastic testimonials here).
The highly acclaimed Senior Mental Health Lead Training and Certificate is an extensive and authoritative training course that ensures schools/colleges have the most comprehensive, effective and financially viable whole-school/college approach to mental health and wellbeing in place. Since September 2021, this course has been fully funded by the DfE for eligible schools and colleges. Schools and Colleges that are ineligible for the grant are, of course, more than welcome to enrol on the course but will need to self-fund their place.
Working with an expert trainer and a highly experienced Senior Mental Health Lead, who has trained Senior Mental Health Leads in over 1000 schools and colleges nationwide, you will be introduced to the DfE’s requirements for the role of the DSMHL, and learn proven, long-term, evidence-based strategies to create, lead and promote a dynamic, bespoke mental health and wellbeing approach for your setting.
Our course consists of three days of live instructor-led training as well as an additional 1-2-1 review and coaching session, and costs £520+VAT per delegate. (For schools and colleges who have already completed the training with us and now wish to train further colleagues, we offer a subsidised rate for additional delegates of £390+VAT - please just email us if this is an offer you would like to take up.)
Places are limited to a maximum of 15 delegates per course to ensure high quality, bespoke training.
An overview of the course structure can be found here.
Our Course is suitable for those who are new to the role of Senior Mental Health Lead or those who are looking to take on this role in the near future, and is designed to meet the DfE’s Learning Outcomes for Senior Mental Health Leads by developing and supporting their knowledge and understanding of how to design, implement and sustain an effective whole school/college approach in accordance with the eight key principles as set out by Public Health England.
View all testimonials



Brightcore Consultancy

Mental Health

Brightcore Consultancy delivers Senior Mental Health Lead training in schools and colleges which meets the Department for Education’s quality criteria, and our course is in fact the highest rated of all the nationally DfE approved Senior Mental Health Lead training courses, scoring a perfect 5/5 in each of the 9 DfE quality assurance standards during the quality assurance process.

Designated Senior Mental Health Lead Course (Three full days plus 1-2-1 session)

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.<div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.</p><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">OBJECTIVES</strong></h4>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Participants will be able to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Build a consistent framework and process to ensure an unbiased candidate experience;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Choose job specifications and determine how success will be measured (skills);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Identify characteristics and qualities that will support the required skills;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Review legal and appropriate interviewing etiquette/guidelines, including social media research;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Screen candidates, using resumes and phone interviews; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Conduct successful role-play Behavioral Interviews in class.</li></ul>&nbsp;<h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">CLASSES WILL INCLUDE:</h5>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workbooks for future reference and study.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workshop / role play with actual interview scenarios to assist in internalizing data.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Time for individual questions and concerns to aid in personalizing tactics.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Behavioral Interviewing</strong> is a 4-hour interactive online class for up to six people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively <em fr-original-style="" style="box-sizing: border-box;">Improving Customer Service</em> workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Ildiko Oravecz</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">New Mexico International Society for Performance Improvement</span>

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.
Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.
In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.
OBJECTIVES
Participants will be able to:
Build a consistent framework and process to ensure an unbiased candidate experience;
Choose job specifications and determine how success will be measured (skills);
Identify characteristics and qualities that will support the required skills;
Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;
Review legal and appropriate interviewing etiquette/guidelines, including social media research;
Screen candidates, using resumes and phone interviews; and
Conduct successful role-play Behavioral Interviews in class.
CLASSES WILL INCLUDE:
Workbooks for future reference and study.
Workshop / role play with actual interview scenarios to assist in internalizing data.
Time for individual questions and concerns to aid in personalizing tactics.
Online Format—Behavioral Interviewing is a 4-hour interactive online class for up to six people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.
Ildiko OraveczNew Mexico International Society for Performance Improvement

Improving Communications Uk

BEHAVIORAL INTERVIEWING: BUILDING A CONSISTENT FRAMEWORK AND PROCESS

Join us for an exclusive webinar where we will showcase our brand-new Custom Certificates feature, designed to help you streamline the way you create, issue, and manage certificates. Whether you’re issuing course completions, attendance acknowledgements, or professional qualifications, our new feature provides flexibility and efficiency to elevate your course offerings.

What You’ll Learn:
How to design and build custom certificate templates using the new Certificate Builder.
Best practices for automating certificate issuing and expiration management.
How to use new features like auto-issuing, certificate expiration tracking, and more.
Tips for managing certificates at scale, including viewing, revoking, and filtering contacts by certificate expiry dates.


Interactive Q&A & Feedback Session
We want to hear from you! This is your opportunity to ask questions, share feedback, and request new features or improvements. We’re dedicated to making Cademy work better for you, so your input is invaluable in shaping future updates.

Who Should Attend?
This webinar is perfect for course creators, administrators, and training managers who want to enhance their certificate management process and make their courses stand out.
Custom Certificates are only available to customers on the Pro plan or above. If you’re not on the Pro plan yet, this is the perfect opportunity to learn more about this feature and explore upgrading to unlock its full potential.
Don’t miss this chance to see our latest features in action and contribute to the future of Cademy!

Cademy

Online Course Creation

Certification Body (CB)

Certificate in Teaching Program (CTP)

Certificate of Completion (CCL)

Continuous Professional Development (CPD)

Webinar: Simplify Your Certificates Process with Cademy

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>New, soon-to-be or future IT managers &amp; those working toward their ITMLE Certification will benefit from this course.</p>Overview<p>Developed by an experienced CIO, and then vetted by a board of senior IT industry executives, the ITMLP shows that those who successfully complete the ITMLP Final Exam bring credible and validated industry knowledge to the organizations they serve.</p><p>The IT Management &amp; Leadership Professional Bootcamp (ITMLP) is the first step for full IT Executive Certification (ITMLE). This Bootcamp covers IT topics vital to success for new/would-be IT managers.</p></div><div id="course-pills-2"><h4>Technical Leadership</h4><ul><li>Life as a Technical Manager</li><li>Influence-Based Technical Leadership</li><li>Managing Hybrid and Virtual IT Teams</li></ul><h4>IT Methodology and Innovation</h4><ul><li>Methodology Overview</li><li>IT Megatrends</li><li>Creating Innovative IT Solutions</li></ul><h4>Business of IT</h4><ul><li>IT Funding and Cost Center Management</li><li>IT Vendor Management</li><li>IT Internal Client Service</li></ul></div>

ITIL

Managed Learning Programme (MLP)

Institute of Training & Occupational Learning (ITOL)

International Trauma Life Support (ITLS)

Institute of Leadership & Management (ILM)

Investment Management Certificate (IMC)

IT Management and Leadership Professional (ITMLP) Certification

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong id="isPasted" style="color: rgb(57, 54, 79); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);">The essential course for anyone who wants to find out about the EFQM Model and RADAR and how these tools can benefit their organisation.</strong></p><p id="isPasted" style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">The&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">New EFQM Model&nbsp;</strong>was launched at the EFQM Forum in October 2019 and, as EFQM&#39;s country partner for Ireland, CforC is providing Foundation Training on the new model.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Whilst this training is effective as a stand-alone course, it is also the starting point for all EFQM qualification routes.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who is it for?</strong></p><ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">This course is suitable for anyone who wants to understand the new EFQM Model and how it can be used to make their organisation more effective.</li><li fr-original-style="" style="box-sizing: border-box;">It provides a good overview for consultants who want to add the Model/RADAR to their portfolio of products and services.</li><li fr-original-style="" style="box-sizing: border-box;">It is also a pre-requisite for anyone considering one of the EFQM qualification routes as a way of progressing their management development and career.</li></ul><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Pre-requisites for this course</strong></p><ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">None</li></ul><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Benefits</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">By the end of the course, participants will be able to:</p><ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">explain how the EFQM Model could benefit their organisation and how it could be used to overcome current and future challenges</li><li fr-original-style="" style="box-sizing: border-box;">explain how the Model is structured and how the different elements apply to their organisation</li><li fr-original-style="" style="box-sizing: border-box;">apply RADAR, the diagnostic and assessment tool, to identify strengths and areas for improvement</li><li fr-original-style="" style="box-sizing: border-box;">conduct a high-level health check of their organisation</li></ul><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The training comprises 8 modules;</strong></p><ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">Module 1 The Changing World</li><li fr-original-style="" style="box-sizing: border-box;">Module 2 The Organisation&rsquo;s Ecosystem</li><li fr-original-style="" style="box-sizing: border-box;">Module 3 The Value of a Model</li><li fr-original-style="" style="box-sizing: border-box;">Module 4 The EFQM Model</li><li fr-original-style="" style="box-sizing: border-box;">Module 5 RADAR</li><li fr-original-style="" style="box-sizing: border-box;">Module 6 Using the EFQM Model and RADAR</li><li fr-original-style="" style="box-sizing: border-box;">Module 7 The EFQM&rsquo;s Digital Platform</li><li fr-original-style="" style="box-sizing: border-box;">Module 8 Next Steps</li></ul><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Delivery</strong></p><ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">The course is delivered through a virtual trainer led live class</li></ul><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Cost</strong></p><ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">&pound;450 + VAT which includes the training course, the EFQM Model e-book and your EFQM Foundation Certificate.</li></ul><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><em fr-original-style="" style="box-sizing: border-box;">If you are not yet a member but are already thinking about joining CforC, you can find more information on how to become a member and the benefits by clicking&nbsp;</em><a href="http://www.cforc.org/join-us" rel="nofollow noopener noreferrer" style="color: var(--eds-control,#3659e3); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: var(--eds-control,#3659e3);"><em fr-original-style="" style="box-sizing: border-box;">here</em></a><em fr-original-style="" style="box-sizing: border-box;">.</em></p>

EFQM Certified Model Foundation Course

The EFQM Foundation course will help you to benchmark and improve the performance of every organisation by using the new EFQM Model and RADAR diagnostic tool, version 2025!
This is a two-day online course, delivered via a mix of work-rooms, presentations, videos, and one-to-one support.
This course is credited as part of the admission to the EFQM Assessor, Performance Improvement Practitioner or Excellence Practitioner courses.

Who is the EFQM Certified Model Foundation course for?

This is the essential course for anyone who wants to find out about the EFQM Model and RADAR and how these tools can benefit an organisation.
This course is suitable for anyone who wants to understand the new EFQM Model and how it can be used to make their organisation more effective.
Whilst this training is effective as a stand-alone course, it is also a pre-requisite for anyone considering one of the EFQM qualification routes as a way of progressing their management development and career.

At the end of the course, you will be able to:
- demonstrate how the EFQM Model could benefit your organisation and how it could be used to overcome current and future challenges
- explain how the Model is structured and how the different elements apply to your organisation
- start applying the RADAR as both a diagnostic tool - to identify strengths and areas for improvement – and a performance improvement methodology
- conduct a high-level self-assessment of your organisation
- understand the opportunities provided by EFQM data and insights
- gain an insight into the alternative uses of the EFQM Model

The EFQM Foundation Course Training Programme

Following the welcome and introduction, this course comprises of 9 modules:
 
Module 0: Welcome & course objectives
 Module 1: Why we need a model to face & master complexity? Why the EFQM Model?
 Module 2: Introduction to the EFQM Model
 Module 3: The Model (part 1): Direction
 Module 4:The Model (part 2): Execution
 Module 5: The Model (part 3): Results
 Module 6: RADAR
 Module 7: Assessment
 Module 8: Data & Insights
 Module 9: Next steps
Delivery
The course is delivered through a virtual trainer led live class
Cost
£800 + VAT 
If you are not yet a member but are already thinking about joining CforC, you can find more information on how to become a member and the benefits by clicking here.

Centre for Competitiveness

EFQM Certified Model Foundation Course - October 2024

<div id="course-pills-1">Duration<p>4 Days</p><p>24 CPD hours</p>This course is intended for<p></p><p>This four-day course is intended for Windows Server Hybrid Administrators who have experience working with Windows Server and want to extend the capabilities of their on-premises environments by combining on-premises and hybrid technologies. Windows Server Hybrid Administrators who already implement and manage on-premises core technologies want to secure and protect their environments, migrate virtual and physical workloads to Azure Iaas, enable a highly available, fully redundant environment, and perform monitoring and troubleshooting.</p><p></p><p></p><p>This course teaches IT Professionals to configure advanced Windows Server services using on-premises, hybrid, and cloud technologies. The course teaches IT Professionals how to leverage the hybrid capabilities of Azure, how to migrate virtual and physical server workloads to Azure IaaS, and how to secure Azure VMs running Windows Server. The course also teaches IT Professionals how to perform tasks related to high availability, troubleshooting, and disaster recovery. The course highlights administrative tools and technologies including Windows Admin Center, PowerShell, Azure Arc, Azure Automation Update Management, Microsoft Defender for Identity, Azure Security Center, Azure Migrate, and Azure Monitor.</p><p></p>Prerequisites<p>An understanding of the following concepts as related to Windows Server technologies:  </p><li>High availability and disaster recovery</li>  <li>Automation</li>  <li>Monitoring</li>  <li>Troubleshooting</li><p></p></div><div id="course-pills-2"><h3>1 - Secure Windows Server user accounts</h3> <ul> <li>Configure user account rights</li> <li>Protect user accounts with the Protected Users group</li> <li>Describe Windows Defender Credential Guard</li> <li>Block NTLM authentication</li> <li>Locate problematic accounts</li> </ul> <h3>2 - Hardening Windows Server</h3> <ul> <li>Describe Local Password Administrator Solution</li> <li>Configure Privileged Access Workstations</li> <li>Secure domain controllers</li> <li>Analyze security configuration with Security Compliance Toolkit</li> <li>Secure SMB traffic</li> </ul> <h3>3 - Windows Server update management</h3> <ul> <li>Explore Windows Update</li> <li>Outline Windows Server Update Services server deployment options</li> <li>Define Windows Server Update Services update management process</li> <li>Describe the process of Update Management</li> </ul> <h3>4 - Secure Windows Server DNS</h3> <ul> <li>Implement split-horizon DNS</li> <li>Create DNS policies</li> <li>Implement DNS policies</li> <li>Secure Windows Server DNS</li> <li>Implement DNSSEC</li> </ul> <h3>5 - Implement Windows Server IaaS VM network security</h3> <ul> <li>Implement network security groups and Windows IaaS VMs</li> <li>Implement adaptive network hardening</li> <li>Implement Azure Firewall and Windows IaaS VMs</li> <li>Implement Windows firewall with Windows Server IaaS VMs</li> <li>Choose the appropriate filtering solution</li> <li>Deploy and configure Azure firewall using the Azure portal</li> <li>Capture network traffic with network watcher</li> <li>Log network traffic to and from a VM using the Azure portal</li> </ul> <h3>6 - Audit the security of Windows Server IaaS Virtual Machines</h3> <ul> <li>Describe Azure Security Center</li> <li>Enable Azure Security Center in hybrid environments</li> <li>Implement and assess security policies</li> <li>Protect your resources with Azure Security Center</li> <li>Implement Azure Sentinel</li> </ul> <h3>7 - Manage Azure updates</h3> <ul> <li>Describe update management</li> <li>Enable update management</li> <li>Deploy updates</li> <li>View update assessments</li> <li>Manage updates for your Azure Virtual Machines</li> </ul> <h3>8 - Create and implement application allowlists with adaptive application control</h3> <ul> <li>Describe adaptive application control</li> <li>Implement adaptive application control policies</li> </ul> <h3>9 - Configure BitLocker disk encryption for Windows IaaS Virtual Machines</h3> <ul> <li>Describe Azure Disk Encryption and server-side encryption</li> <li>Configure Key Vault for Azure Disk Encryption</li> <li>Encrypt Azure IaaS Virtual Machine hard disks</li> <li>Back up and recover data from encrypted disks</li> <li>Create and encrypt a Windows Virtual Machine</li> </ul> <h3>10 - Implement change tracking and file integrity monitoring for Windows IaaS VMs</h3> <ul> <li>Implement Change Tracking and Inventory</li> <li>Manage Change Tracking and Inventory</li> <li>Manage tracked files</li> <li>Implement File Integrity Monitoring</li> <li>Select and monitor entities</li> <li>Use File Integrity Monitoring</li> </ul> <h3>11 - Introduction to Cluster Shared Volumes</h3> <ul> <li>Determine the functionality of Cluster Shared Volumes</li> <li>Explore the architecture and components of Cluster Shared Volumes</li> <li>Implement Cluster Shared Volumes</li> </ul> <h3>12 - Implement Windows Server failover clustering</h3> <ul> <li>Define Windows Server failover clustering</li> <li>Plan Windows Server failover clustering</li> <li>Implement Windows Server failover clustering</li> <li>Manage Windows Server failover clustering</li> <li>Implement stretch clusters</li> <li>Define cluster sets</li> </ul> <h3>13 - Implement high availability of Windows Server VMs</h3> <ul> <li>Select high-availability options for Hyper-V</li> <li>Consider network load balancing for Hyper-V VMs</li> <li>Implement Hyper-V VM live migration</li> <li>Implement Hyper-V VMs storage migration</li> </ul> <h3>14 - Implement Windows Server File Server high availability</h3> <ul> <li>Explore the Windows Server File Server high-availability options</li> <li>Define Cluster Shared Volumes</li> <li>Implement Scale-Out File Server</li> <li>Implement Storage Replica</li> </ul> <h3>15 - Implement scale and high availability with Windows Server VM</h3> <ul> <li>Describe virtual machine scale sets</li> <li>Implement scaling</li> <li>Implement load-balancing VMs</li> <li>Create a virtual machine scale set in the Azure portal</li> <li>Describe Azure Site Recovery</li> <li>Implement Azure Site Recovery</li> </ul> <h3>16 - Implement Hyper-V Replica</h3> <ul> <li>Define Hyper-V Replica</li> <li>Plan for Hyper-V Replica</li> <li>Configure and implement Hyper-V Replica</li> <li>Define extended replication</li> <li>Define Azure Site Recovery</li> <li>Implement Site Recovery from on-premises site to Azure</li> <li>Implement Site Recovery from on-premises site to on-premises site</li> </ul> <h3>17 - Protect your on-premises infrastructure from disasters with Azure Site Recovery</h3> <ul> <li>Azure Site Recovery overview</li> <li>Workloads supported for protection with Azure Site Recovery</li> <li>Run a disaster recovery drill</li> <li>Failover and failback</li> </ul> <h3>18 - Implement hybrid backup and recovery with Windows Server IaaS</h3> <ul> <li>Describe Azure Backup</li> <li>Implement recovery vaults</li> <li>Implement Azure Backup policies</li> <li>Recover Windows IaaS Virtual Machines</li> <li>Perform file and folder recovery</li> <li>Perform backup and restore of on-premises workloads</li> <li>Manage Azure Virtual Machine backups with Azure Backup service</li> </ul> <h3>19 - Protect your Azure infrastructure with Azure Site Recovery</h3> <ul> <li>What is Azure Site Recovery</li> <li>Prepare for disaster recovery with Azure Site Recovery</li> <li>Run a disaster recovery drill</li> <li>Failover and failback using Azure Site Recovery</li> </ul> <h3>20 - Protect your virtual machines by using Azure Backup</h3> <ul> <li>Azure Backup features and scenarios</li> <li>Back up an Azure virtual machine by using Azure Backup</li> <li>Restore virtual machine data</li> </ul> <h3>21 - Active Directory Domain Services migration</h3> <ul> <li>Examine upgrade vs. migration</li> <li>Upgrade a previous version of Active Directory Domain Services to Windows Server 2022</li> <li>Migrate to Active Directory Domain Services in Windows Server 2022 from a previous version</li> <li>Explore the Active Directory Migration Tool</li> </ul> <h3>22 - Migrate file server workloads using Storage Migration Service</h3> <ul> <li>Storage Migration Service overview and usage scenarios</li> <li>Storage migration requirements</li> <li>Migrate a server with Storage migration</li> <li>Evaluate storage migration considerations</li> </ul> <h3>23 - Migrate Windows Server roles</h3> <ul> <li>Describe the Windows Server Migration Tools</li> <li>Install the Migration Tools</li> <li>Migrate roles using the Migration Tools</li> </ul> <h3>24 - Migrate on-premises Windows Server instances to Azure IaaS virtual machines</h3> <ul> <li>Plan your migration</li> <li>Describe Azure Migrate</li> <li>Perform server assessment</li> <li>Assess physical servers with Azure Migrate</li> <li>Migrate Windows Server workloads by using Azure Migrate</li> </ul> <h3>25 - Upgrade and migrate Windows Server IaaS virtual machines</h3> <ul> <li>Describe Azure Migrate</li> <li>Migrate Windows Server workloads by using Azure Migrate</li> <li>Describe storage migration</li> <li>Migrate file servers by using Storage Migration Service</li> </ul> <h3>26 - Containerize and migrate ASP.NET applications to Azure App Service</h3> <ul> <li>Azure Migrate App Containerization overview</li> </ul> <h3>27 - Monitor Windows Server performance</h3> <ul> <li>Use Performance Monitor to identify performance problems</li> <li>Use Resource Monitor to review current resource usage</li> <li>Review reliability with Reliability Monitor</li> <li>Implement a performance monitoring methodology</li> <li>Use Data Collector Sets to analyze server performance</li> <li>Monitor network infrastructure services</li> <li>Monitor virtual machines running Windows Server</li> <li>Monitor performance with Windows Admin Center</li> <li>Use System Insights to help predict future capacity issues</li> <li>Optimize the performance of Windows Server</li> </ul> <h3>28 - Manage and monitor Windows Server event logs</h3> <ul> <li>Describe Windows Server event logs</li> <li>Use Windows Admin Center to review logs</li> <li>Use Server Manager to review logs</li> <li>Use custom views</li> <li>Implement event log subscriptions</li> </ul> <h3>29 - Implement Windows Server auditing and diagnostics</h3> <ul> <li>Describe basic auditing categories</li> <li>Describe advanced categories</li> <li>Log user access</li> <li>Enable setup and boot event collection</li> </ul> <h3>30 - Troubleshoot Active Directory</h3> <ul> <li>Recover objects from the AD recycle bin</li> <li>Recover the AD DS database</li> <li>Recover SYSVOL</li> <li>Troubleshoot AD DS replication</li> <li>Troubleshoot hybrid authentication issues</li> </ul> <h3>31 - Monitor Windows Server IaaS Virtual Machines and hybrid instances</h3> <ul> <li>Enable Azure Monitor for Virtual Machines</li> <li>Monitor an Azure Virtual Machine with Azure Monitor</li> <li>Enable Azure Monitor in hybrid scenarios</li> <li>Collect data from a Windows computer in a hybrid environment</li> <li>Integrate Azure Monitor with Microsoft Operations Manager</li> </ul> <h3>32 - Monitor your Azure virtual machines with Azure Monitor</h3> <ul> <li>Monitoring for Azure VMs</li> <li>Monitor VM host data</li> <li>Use Metrics Explorer to view detailed host metrics</li> <li>Collect client performance counters by using VM insights</li> <li>Collect VM client event logs</li> </ul> <h3>33 - Troubleshoot on-premises and hybrid networking</h3> <ul> <li>Diagnose DHCP proble</li></ul></div>

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