85 Courses in London

When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: * Profile customers * Research and identify potential new customers * Use the consultative sales process * Build effective rapport with customers * Identify customer needs through effective questioning and listening * Position products and services effectively * Close the sale or gain commitment to further action * Manage their customer portfolio to maximise sales 1 INTRODUCTION * Aims and objectives of the training * Personal introductions and objectives * Self-assessment of existing sales skills * Overview of content 2 KNOWING YOUR CUSTOMERS * Who are your customers, and what do they want from you? * What are your strengths, compared to your competitors? * Who are your new potential customers? * How do you communicate with new customers? * What do you need to know about your customers before you start to sell? * Making the initial approach * Planning your pipeline - keeping the customers coming 3 THE FOUR-STEP SALES PROCESS * Overview of the consultative sales process * Key benefits of using the consultative sales process * Focusing on behaviours not targets * The behaviours of a good salesperson * Common pitfalls and mistakes * Personal strengths and weaknesses 4 BUILDING RAPPORT * First impressions - Mehrabian theory of communication * Short cuts to building rapport * Looking out for clues as to how the customer is thinking * Looping back to keep the conversation flowing * Acknowledging past communication * Dealing with emotions such as anger * Setting the agenda to keep control * Getting past gatekeepers 5 QUESTIONING AND LISTENING * How to ask open questions to uncover information * Left brain questions * When closed question can be useful * What stops us listening? * The four levels of listening * How to develop your listening skills 6 PRESENTING PRODUCTS AND SERVICES TO CUSTOMERS * When to present * Using benefits not features * Making it personal * Using reciprocity * The tendency towards the middle * Using consistency 7 GAINING COMMITMENT * Testing the water * Dealing with objections using ACLEO * Asking for the business * Getting referrals * Ending with a personalised close * Following-up 8 MANAGING YOUR CUSTOMER PIPELINE * Spotting opportunities for cross-sales * Managing your portfolio * Maximising sales proactively * Review meetings * Customer satisfaction measures and surveys * Mystery shopping 9 PUTTING IT ALL TOGETHER * Skills practice * Personal learning summary and action plans

How do you manage yourself under pressure? Are there times you get hijacked by your emotions and find it hard to deal with setbacks? How good are you at dealing with change? Resilience is all about having the ability to adapt, deal with change constructively and bounce back from adversity. While some people are naturally more resilient that others it is something that can be learnt. This session focuses on helping you respond positively to the pressures and demands of work and take specific steps in building your personal resilience. Take away: Action planner for i-resilience profile. You will have the opportunity to: * Gain insight into the relationship between work pressure, performance, wellbeing and resilience * Explore your natural strengths and how to manage what pushes you into a less resourceful state * Understand the skills and techniques that underpin the behaviours and attitudes of highly resilient people

This 2-day workshop is offered with an internal and external focus. Day 1 will focus on building your internal network and relationships by focusing on your personal network, your brand, influencing skills and perceptions. Day 2 focuses on your external relationships with suppliers, patient groups etc. This will focus on assertiveness, outcome rather than relationship focus, and influencing and negotiating skills. DAY ONE 1 CAN YOU SUCCEED BY YOURSELF? 2 RELATIONSHIP AWARENESS THEORY 3 THE STRENGTHS DEPLOYMENT INVENTORY / YOUR FACET5 PROFILE 4 BUILDING RAPPORT 5 INFLUENCING POWER BASES 6 ACTIVE LISTENING 7 BUILDING YOUR PERSONAL INTERNAL NETWORK 8 PERCEPTIONS 9 YOUR BRAND DAY TWO 3 PREPARING FOR CONFLICT 2 THE NEGOTIATION CONVERSATION 1 YOUR STAKEHOLDERS AND WHAT THEY WANT FROM YOU 4 INFLUENCING OTHERS 5 YOUR COMMUNICATION APPROACHES FOR SUCCESS 6 EMOTIONAL INTELLIGENCE 7 THE TRUST MODEL 8 KNOWING YOUR OUTCOMES

This course aims to assist adult learners in improving their pronunciation skills and reducing their accents to enhance their overall communication in English. Through a variety of exercises and activities, participants will focus on specific sounds, stress patterns, intonation, and rhythm to develop clearer and more fluent speech. Course Duration: 10 weeks (20 sessions) Course Objectives: By the end of this course, participants will: 1. Identify and produce accurate sounds, stress patterns, and intonation in English. 2. Develop awareness of their own pronunciation challenges and strategies for improvement. 3. Reduce their native accent to improve overall intelligibility. 4. Enhance their listening skills and ability to distinguish between different sounds. 5. Increase their confidence in spoken English communication. Course Outline: Week 1: Introduction to Pronunciation and Accent Reduction - Assessing participants' pronunciation strengths and areas for improvement - Understanding the importance of pronunciation in effective communication - Introduction to key concepts: sounds, stress, intonation, and rhythm Week 2: Vowel Sounds - Identifying and producing English vowel sounds - Practice exercises and drills for accurate vowel pronunciation - Common pronunciation challenges and strategies for improvement Week 3: Consonant Sounds - Identifying and producing English consonant sounds - Focus on challenging consonant sounds and their correct articulation - Practice exercises and drills for accurate consonant pronunciation Week 4: Word Stress and Sentence Stress - Understanding the concept of stress and its role in English pronunciation - Practice exercises for placing stress on the correct syllables in words and sentences - Intonation patterns in different sentence types Week 5: Rhythm and Linking - Developing a sense of rhythm in English speech - Practice exercises for linking words together and maintaining flow - Awareness of connected speech phenomena Week 6: Intonation Patterns - Recognizing and producing different intonation patterns in English - Practice exercises for conveying meaning through intonation - Intonation in questions, statements, and emotions Week 7: Pronunciation of Commonly Mispronounced Words - Identification and correction of commonly mispronounced words - Practice exercises for improving pronunciation of specific words - Strategies for self-correction and continued improvement Week 8: Accent Reduction Techniques - Understanding the impact of native accents on English pronunciation - Techniques for reducing native accents and improving intelligibility - Practice exercises for adopting a more neutral accent Week 9: Listening Skills and Discrimination - Enhancing listening skills to better distinguish between sounds - Practice exercises for recognising and discriminating between similar sounds - Developing an ear for correct pronunciation through listening activities Week 10: Review and Fluency Practice - Reviewing course content and addressing individual needs - Fluency practice exercises and activities - Final evaluation and feedback session Note: This syllabus is a guideline and can be customised based on the specific needs and preferences of the participants. You can opt in and out of different modules. 

“Photography is my way of bearing witness to the joy I find in seeing the extraordinary in ordinary.” -Harold Feinstein PHOTOGRAPHY FOR PARENTS - ADVANCED COURSE NEXT COURSE STARTS ON 15TH APRIL 2024  6 week Photography course designed to help further advance your photography skill and move beyond simply capturing what's in front of you. Choose this course if you are already friends with your camera but want to learn how to shoot creatively in full manual, how to go beyond the basic composition rules and start expressing yourself through photography KEY COURSE INFO: * Course type: Instructor-led or self paced  * Course duration: 6 weeks * Course format: Online course with Interactive weekly live classes, personal photo feedback and support group WHAT YOU LEARN: In this course we build on the key photo skills we introduce in the Fundamentals Course and learn some new ones ( although completing the Fundamentals course is not a pre-requisite)  You will love this course if you want to keep growing your photographic eye, truly control your camera and start making your photos reflect who you are and who your family are. This is the course where your photography really picks up the pace. We will support and challenge you to help you find your own voice in photography. * creative use of manual mode * creating strong compositions * low light shooting * capturing emotions * introduction to flash * using colour in photography THIS IS THE COURSE FOR YOU IF : * Are already familiar with your camera - but want to get better at using it in full manual - with no overwhelm or frantic guesswork * You want to take photographs that look more polished and that truly show you what you pictured in your head - still true to your kids and who they are   * You want to be able to capture true emotions and express yourself through photography * You want to get more creative with light and colour to elevate your images and make them shine NEXT COURSE STARTS ON 15TH APRIL 2024 The bookings for this course are not open yet - request to be added to the waiting list to be offered priority booking and Early Bird prices when the course registration opens * 5 core course modules * Support Facebook group * Weekly online Live class * Personal Feedback on your images * BONUS:  extra module with ideas to keep your creativity flowing * BONUS: PDF course workbook HERE IS WHAT YOU WILL LEARN IN THIS COURSE :  This course was designed to help you grow your photography skills beyond just being able to take "nice looking photos". You will love this course if you want to keep growing your photographic eye, truly control your camera and start making your photos reflect who you are and who your family are. This is the course where your photography really picks up the pace. We will support and challenge you to help you find your own voice in photography. * How do I get FULL control of my camera? - shooting in full manual - but with clarity and purpose * When is the ‘correct’ exposure not the RIGHT one and why is my camera confused? And more importantly, how to fix it in camera? * How do you capture genuine emotion and NOT just fake smiles? No more 'smile for Mummy' * How to make your light AND SHADOWS work for you? and capture stunning images even if you think you have barely any light * What makes a ‘strong image’ and how do I begin to get them more consistently? INSIDE THE MODULES - AKA WHAT DO YOU LEARN? MODULE 1: GETTING STARTED IN MANUAL MODE First steps into shooting in full manual – understanding your exposure and metering, finding correct exposure for your subject, handling over and under exposure and adjusting your settings without even taking your camera away from your eyes. MAJOR TAKEAWAYS: At the end of the module you will have gained full control of your camera - no more guessing game and unpredictable results with all the control going firmly to you. You will be able to understand your jump off points for different situations and how to adjust them to the changing light or environment MODULE 2: MORE ON MANUAL EXPOSURE AND WHY YOUR CAMERA IS OFTEN WRONG Learning when the ‘correct’ exposure is not the “right exposure”, understanding and interpreting your histograms, learning how your environment can help you get the right exposure even in tricky light, dealing with challenging light situations. MAJOR TAKEAWAYS: Knowing when to trust and not trust your camera's exposure assessment. Knowing exactly how to adjust things when the images don't turn out looking right out of the camera. Having a method to help you capture different colour accurately - especially when it comes to skin tones, or elements that are bright or dark MODULE 3: POWERFUL COMPOSITION  Learning what makes a strong image and learning to create your own, consistently, with the help of our advanced composition techniques – beyond the rule of thirds. Visual storytelling and creating connection to create images which go beyond just pretty. MAJOR TAKEAWAYS: Learning new concepts in composition - things that will help you create exiting visual flow, help with impactful storytelling and draw the viewer's eye into the image rather than away from it.  NEXT COURSE STARTS ON 15TH APRIL 2024 Get your space now [https://photographyforparents.co.uk/advanced-level-2-course/#tve-jump-18a4bbac222] MODULE 4: NO SUCH THING AS BAD LIGHT There is no such thing as bad light - even with just a sliver of it you can make a statement in your images. In this module we teach you how to work with low light - through low key photography - playing with light and shadows. And we give you an introduction to Flash - for when you want to boost your existing natural light that little bit more.    MAJOR TAKEAWAYS: You will learn how to use light and shadows to your advantage, literally learning to paint with light - letting it uncover your subject, and hide what you want to stay out of light. Much like the light module in our Fundamentals course this is very much an AH-HA lesson that will shake your photography to its core. MODULE 5: PHOTOGRAPHING EMOTIONS  In this module we get under our subject's skin and focus on photographing emotions. We show you how to reply on more than facial expression to show emotions and how to use your creative toolkit, including colour theory to make the viewer see and understand the emotion felt in the moment.  MAJOR TAKEAWAYS: Learning how to capture genuine connection with your subject and their true emotions – whether happy or mad! Going beyond the smiles or frowny faces to portray your children’s true selves and capturing the moment. Using body language and other creative means – from colour theory, editing style and more! BONUS MODULE 6: YOUR CREATIVE SELF Exploring various photographic styles and conventions. Learning to recognise your own strengths and weaknesses and taking steps to grow further. Bonus creative exercises to take you outof your rut and help you continue to grow your photography. -------------------------------------------------------------------------------- In my opinion Advanced level 2 is absolute must as it expand the knowledge from level 1 to the point, that you can take photos confidently, and knowing what you do. I did it online and my teachers were superb, passionate, helpful and very flexible.  Aga Stefaniak PHOTOGRAPHY FOR PARENTS ADVANCED BOOK YOUR SPACE NOW: COURSE STARTS : 15TH APRIL 2024 ( 6 WEEKS INCL 1 WEEK BREAK) COURSE COST :   £279 (PAYMENT PLANS AVAILABLE) What’s included: * 6 weekly modules covering all key aspects of children’s photography, * weekly live online class ( also recorded) - on Wednesday evenings * personal feedback and advice on your images * private support group * PDF workbook PHOTOGRAPHY FOR PARENTS ADVANCED BUT WILL IT WORK FOR ME? - OUR GUARANTEE: We know our course works. We have seen a few thousands of students go through our courses and really improve. BUT, if you find that after the first couple of modules that it just doesn't work for you, you haven't learnt anything new, it's the wrong level for you, you haven't improved, or you simply don't get on or engage with it - we will simply refund you in full. Simple as that!

This course aims to assist adult learners in improving their pronunciation skills and reducing their accents to enhance their overall communication in English. Through a variety of exercises and activities, participants will focus on specific sounds, stress patterns, intonation, and rhythm to develop clearer and more fluent speech. Course Duration: 10 weeks (20 sessions) Course Objectives: By the end of this course, participants will: 1. Identify and produce accurate sounds, stress patterns, and intonation in English. 2. Develop awareness of their own pronunciation challenges and strategies for improvement. 3. Reduce their native accent to improve overall intelligibility. 4. Enhance their listening skills and ability to distinguish between different sounds. 5. Increase their confidence in spoken English communication. Course Outline: Week 1: Introduction to Pronunciation and Accent Reduction - Assessing participants' pronunciation strengths and areas for improvement - Understanding the importance of pronunciation in effective communication - Introduction to key concepts: sounds, stress, intonation, and rhythm Week 2: Vowel Sounds - Identifying and producing English vowel sounds - Practice exercises and drills for accurate vowel pronunciation - Common pronunciation challenges and strategies for improvement Week 3: Consonant Sounds - Identifying and producing English consonant sounds - Focus on challenging consonant sounds and their correct articulation - Practice exercises and drills for accurate consonant pronunciation Week 4: Word Stress and Sentence Stress - Understanding the concept of stress and its role in English pronunciation - Practice exercises for placing stress on the correct syllables in words and sentences - Intonation patterns in different sentence types Week 5: Rhythm and Linking - Developing a sense of rhythm in English speech - Practice exercises for linking words together and maintaining flow - Awareness of connected speech phenomena Week 6: Intonation Patterns - Recognizing and producing different intonation patterns in English - Practice exercises for conveying meaning through intonation - Intonation in questions, statements, and emotions Week 7: Pronunciation of Commonly Mispronounced Words - Identification and correction of commonly mispronounced words - Practice exercises for improving pronunciation of specific words - Strategies for self-correction and continued improvement Week 8: Accent Reduction Techniques - Understanding the impact of native accents on English pronunciation - Techniques for reducing native accents and improving intelligibility - Practice exercises for adopting a more neutral accent Week 9: Listening Skills and Discrimination - Enhancing listening skills to better distinguish between sounds - Practice exercises for recognising and discriminating between similar sounds - Developing an ear for correct pronunciation through listening activities Week 10: Review and Fluency Practice - Reviewing course content and addressing individual needs - Fluency practice exercises and activities - Final evaluation and feedback session Note: This syllabus is a guideline and can be customised based on the specific needs and preferences of the participants. You can opt in and out of different modules. 

This workshop-based bite-size will provide space to explore some practical tools and ideas on how to be more resilient when faced with challenging and tough situations. There is an opportunity to do a self assessment and bring it to the day as a means to identify areas to work on and begin to master skills that will enhance resilient thinking. There will be time to explore what resilience is and understand the range of practical tools and techniques available that can be used beyond the workshop itself. By the end of the workshop participants will be able to: * Discuss and evaluate their personal strengths and areas for development in being more resilient at work * Understand what resilience involves and how to identify and challenge their own beliefs that undermine resilience * Understand the four aspects of resilience - confidence, adaptability, building support and maintaining a clear perspective * Understand how to use resiliency tools to help to cope better with the challenge of change * Review and evaluate their learning and have an action plan to take back and implement in the workplace 1 WELCOME, INTRODUCTIONS AND OBJECTIVES * Breaking the ice 2 IDENTIFYING CURRENT CHALLENGES IN RELATION TO WORK * How we handle these challenges 3 DEFINING RESILIENCE AND HOW AND WHY IT HELPS OUR PERSONAL EFFECTIVENESS AND THINKING 4 RESILIENCE SKILLS AND HOW TO DEVELOP THEM 5 LEARNING A RESILIENCE TOOL THAT PROMOTES NEW WAYS OF THINKING / WORKING 6 REVIEW AND EVALUATION OF LEARNING * Action planning

PRIVATE GERMAN LESSONS Private German lessons are ideal for busy professionals wanting to learn German. We teach German in-person at offices and homes and can start throughout the year. Flexible lesson timings from week to week allow our German lessons to fit into a busy schedule. Our beginner, intermediate and advanced German lessons cover comprehension, speaking, reading, writing, vocabulary build-up and grammar. We assess every student’s level and aptitude before starting. Lessons will then progress at their pace, and we structure our German courses towards industry and profession. ONE-TO-ONE GERMAN LESSONS Every student benefits from one designated private German tutor [https://www.languagecoach.co.uk/about-us]. Tutor-continuity ensures good rapport and enables the tutor to consider the student’s strengths and abilities. We recommend one-to-one German lessons twice a week with sufficient time between lessons for self-study and homework for rapid progress. Beginners should have a basic understanding of German after a few sittings. Returning learners will find their German fluency and confidence rapidly improving. GERMAN LANGUAGE LESSONS Being independent of the academic year means starting at any time. Students can adjust lesson timings on a week-to-week basis. This flexibility, combined with course delivery on-site, in-company and online, makes it possible to integrate our German language courses into a busy schedule.

This course explores Autism and the current body of thinking and knowledge around Autistic Spectrum Disorders. This enables learners to consider how to adapt their practice with useful strategies to better support an individual with autism.

Maximising the relationship and sales potential of each active account is key to the sustainability of any business relying on repeatable custom. In this workshop we start by looking at key techniques for analysing the profitability and development opportunities for different clients before deciding upon the strategy and skills needed for moving the relationship to that of trusted adviser and partner. By understanding and creating the need we can use our influencing skills to harness any sales development potential. By creating the habit of explaining our ideas in a way that also meets the need of the other party we help everybody make the right decisions for them. This course will help participants: * Assess the sales profitability and potential of existing key accounts * Prioritise where time and energy is directed for maximum profitability * Understand the key players in the decision making unit * Create a strategic plan for the development of each client target * Develop proactive sales consultancy skills * Learn advanced communication and influencing techniques 1 WHAT MAKES AN EFFECTIVE ACCOUNT MANAGER? * The difference between order taking and account management * How do you define a key account in your business? * Why should existing customers remain with your company? * How do you compare to the competition? 2 HOW DO I PRIORITISE MY ACCOUNT MANAGEMENT ACTIVITY? * Use practical tools to help you assess revenue potential * Analyse the investment required versus the return on your time * Create a SWOT analysis on your clients - Strengths, Weaknesses, Opportunities & Threats * Appreciate how this knowledge will improve your sales development 3 PLANNING STRATEGIES FOR EACH ACCOUNT * Create a list of priority accounts and activities * Learn how to develop a long-term and sustainable relationship * Discover how they make their purchasing decisions * Research the make-up of the Decision Making Unit for each client 4 LEARNING AND UTILISING THE SIX PRINCIPLES OF INFLUENCE * Learn the secrets these principles offer sales people * Discover how these principles will work for you * Create an influencing strategy for influencers within the client * Learn new habits of influence 5 PROACTIVE SALES SKILLS * Plan proactive sales meetings for key accounts * Set primary and secondary objectives for every touch point with the customer * Structure sales meetings for maximum effectiveness * Help the customer commit and achieve their objectives 6 PUTTING IT INTO PRACTICE * Discuss real scenarios to plan for putting these skills into practice * Share common issues with fellow sales people * Create a personal development plan