Name: Giampiero Bittarelli Tennis Academy
Availability: InStock

Harpenden

<p>The ability to influence others and gain their co-operation in a positive way is an essential skill for HR. The reality is that we cannot NOT influence, the question is how we influence others and what would make us more effective.</p>
<p>This workshop will give you the opportunity to reflect on your impact at work and identify situations in which you would like to be more influential. You will learn how to achieve better results through creating rapport with others in order to win their support. You will learn a host of practical influencing tools and techniques. The workshop will focus on how you apply them in a wide range of situations and build flexibility so that you are able to adapt your approach with different people to get the best outcome.</p><ul><li>TO UNDERSTAND THE IMPORTANCE OF USING POSITIVE INFLUENCE AT WORK AND YOUR PERSONAL INFLUENCING STYLE</li><li>TO GAIN CO-OPERATION AND SUPPORT FROM OTHERS BY BUILDING AND MAINTAINING RAPPORT</li><li>TO DEVELOP YOUR INFLUENCING SKILLS AND ENHANCE YOUR IMPACT AND CREDIBILITY</li><li>TO APPLY INFLUENCING TOOLS AND TECHNIQUES PRACTICALLY WITHIN THE WORKPLACE</li><li>TO BE ABLE TO ADAPT YOUR APPROACH WITH DIFFERENT PEOPLE AND IN DIFFERENT CIRCUMSTANCES TO GET THE BEST OUTCOME</li></ul><section>
                    <h3>1. Introduction</h3><ul><li>Workshop objectives and benefits from attending</li><li>Participants' experience and confidence in this area</li><li>Personal objectives</li></ul><h3>2. Understanding influence</h3><ul><li>What is influence?</li><li>Positive influence and persuasion v manipulation and coercion</li></ul><h3>3. Characteristics of influential people</h3><ul><li>Exercise: Who influences you and how?</li><li>Sources of power: understanding your impact</li><li>Six key rules of influence: applying these practically at work</li><li>Building and maintaining credibility and trust</li></ul><h3>4. Influence and you</h3><ul><li>How do you influence others? Identifying what helps and what challenges</li><li>Identifying situations participants wish to be more influential in</li><li>Understanding the 'circle of influence'</li></ul><h3>5. Influencing styles</h3><ul><li>Different influencing styles and when to use them</li><li>Your preferred influencing style and behavioural flexibility</li><li>Group exercise to build flexibility in approach</li></ul><h3>6. A staged approach to influencing</h3><ul><li>Understanding the four key stages</li><li>Preparation, the conversation, the decision and action</li></ul><h3>7. Planning and preparation</h3><ul><li>A checklist</li><li>Determining importance and clear outcome</li><li>Identifying beliefs and the self-fulfilling prophecy</li><li>Understanding the other party / parties. Considering their outcomes, what they value, what might they raise / challenge?</li><li>Identifying which influencing style is most appropriate</li><li>Planning your approach</li><li>Group exercise: Application to participants' real situations</li></ul><h3>8. The conversation</h3><ul><li>A structured approach: key points to remember</li><li>Creating and maintaining rapport</li><li>Communicating effectively: questioning and listening skills</li><li>Assertiveness and influence</li><li>Reaching a decision and agreeing a way forward</li></ul><h3>9. The prove model</h3><ul><li>A model of persuasion</li><li>Group exercise: Application to participants' real situations</li></ul><h3>10. Handling challenging situations</h3><ul><li>Handling concerns and objections</li><li>Other challenging situations and strategies</li><li>Adapting your approach to different people and different</li></ul><h3>11. Next steps</h3><ul><li>Individual learning and actions</li><li>Group review and close</li></ul>


                </section>

Maximum Performance

Influencing Skills for HR

<p>As technology continues to develop and increasingly interact with our daily lives, so must our sales techniques to ensure we're leveraging advances in how people do business to our advantage. It is essential for all salespeople to understand how to navigate the various tools at our disposal and grow their skills and confidence to put them into action in order to build a solid business pipeline.</p><p>We have developed this programme to be practical, fun and interactive, whilst ensuring that participants will learn how to utilise new technology to their advantage, self-generate new business leads and opportunities, gain additional business and referrals from existing contacts, and save time and effort using proven business development skills.</p>This course will help participants:<ul><li>Understand the 'organized persistence' model of sales prospecting</li><li>Develop skills in using video, online and social media to generate interest</li><li>Understand how to write effective sales and outreach emails and using online tools</li><li>Develop techniques for effectively managing telephone appointments</li><li>Learn ways to use LinkedIn for connecting with customers and prospects</li><li>Develop networking skills and learn how to source and develop referrals and professional introductions</li></ul><section>
                    <h3>1 Key principles of smart sales prospecting</h3><ul><li>Set your sales prospecting goals and objectives</li><li>Elevator pitch, core messages and your value proposition</li><li>Targeting and segmenting your market</li><li>'Organised persistence' using your CRM effectively</li></ul> <h3>2 Setting appointments by telephone - planning and preparation</h3><ul><li>Why calling still works and the best times to call</li><li>Creating a call prompt sheet:</li><li>Opening a call and taking control</li><li>Giving a reason to meet</li><li>Key questions to ask</li><li>Overcoming the cold calling blues</li></ul> <h3>3 Setting appointments by telephone - advanced skills</h3><ul><li>Giving a reason to meet and 'selling the appointment'</li><li>Key questions to ask that will create interest and motivation to meet</li><li>Voice tone, power words, phrasing, pausing, responding</li><li>Getting past gatekeepers and getting through</li></ul> <h3>4 Using LinkedIn for research and follow-up</h3><ul><li>Why LinkedIn matters and how to use it</li><li>Finding new contacts, connecting and Inmailing</li><li>Short-cuts and advanced skills</li></ul> <h3>5 Email strategies that work</h3><ul><li>Using AIDA and other templates for sales emails</li><li>Using personalized video emails to create interest</li><li>Vertical targeting emails, with examples</li><li>Building awareness with an email chain</li></ul> 


                </section>

The In House Training Company

Linkedin Marketing

Online Course Marketing

Professional Selling Skills (PSS)

Business Development

Sales Management

Lead Generation

Smart sales prospecting (In-House)

<p>Successfully closing a sale and negotiating the best outcome for the business is a key skill for all salespeople, and often an area that is overlooked. Investing in this skill will have a positive impact on interactions with customers, both new and existing, and lead to improved sales performance. Whilst understanding how to reach a conclusion with a customer faster means increased efficiency and more time to invest in sourcing new business.</p><p>We have developed this programme to be practical, fun and interactive. Participants will learn proven techniques for influencing, persuading and negotiating with clients, gain increased confidence and clarity when reviewing contract terms and prices, and understand how to structure and manage sales negotiation and contract review meetings.</p>This course will help participants:<ul><li>Learn a structured and proven approach to the negotiation of contract terms</li><li>Apply the key principles of negotiation, playing the person and the problem</li><li>Create a contract negotiation strategy - from opening to close</li><li>Recognize and put to use proven negotiation tactics and techniques</li><li>Learn how to embrace conflict positively - to 'say no, then negotiate'</li><li>Plan and prepare for any commercial negotiation conversations</li><li>Understand the stages of negotiation and how to move through them</li></ul><section>
                    <h3>1 Closing and negotiating from a position of personal power</h3><ul><li>The eight steps of a sales or commercial negotiation</li><li>Ten ways to resist price pressure</li><li>How to draw on sources of power when you have less authority</li><li>The six principles of influence and persuasion and how to use them</li></ul> <h3>2 Effective negotiation - planning and theory</h3><ul><li>How to plan and structure your negotiation for a successful and quick conclusion</li><li>Influence: knowing how to 'push or pull' to win an argument</li><li>Achieving a BATNA - a range of practical skills and techniques</li><li>Case study: planning for a client negotiation around contract or price issues</li></ul> <h3>3 Effective closing and negotiation - practice and reality</h3><ul><li>Higher-level questioning techniques to investigate and solve problems</li><li>Listening to lead - active listening and structuring your conversation</li><li>The most common 'unforced' negotiation mistakes and errors</li><li>Case study: setting objectives, sources of value, trading concessions</li></ul> <h3>4 Sales negotiation tactics and playing the game</h3><ul><li>How high - how hard - how soon; why now</li><li>How to identify hidden or perceived currencies and values</li><li>How to use these to establish a higher base price</li><li>Negotiation best-practice checklist and summary</li></ul> 


                </section>

Negotiation Skills

Coaching Skills

Counselling Skills

Business Communication Skills

Sales closing and price negotiation skills (In-House)

Bury St Edmunds

Thetford

<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">In the fast-paced and hazardous environment of construction sites, unique challenges and risks are ever-present. That&#39;s why NR Medical Training presents our tailored Construction First Aid and Trauma course, designed especially for construction workers, site managers, engineers, and anyone involved in the construction industry. Taught by experienced Paramedics and EMTs who have seen and managed everything on the course, this comprehensive 2-day workshop provides real-world solutions to real-world problems. Whether it&#39;s handling a sudden injury from a falling object or managing a complex trauma situation, our course offers you the skills, insights, and confidence to act appropriately.</p><h3 style="color: var(--headingMediumColor); box-sizing: border-box;" fr-original-style=" color: var(--headingMediumColor);"><span style="color: hsla(var(--darkAccent-hsl),1); box-sizing: border-box;" fr-original-style=" color: hsla(var(--darkAccent-hsl),1);">Realistic Training</span></h3><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">At NR Medical Training, we elevate your learning experience by incorporating <a href="https://nrmedical.training/blog/construction-first-aid-trauma-course-essential-training" style="color: var(--paragraphLinkColor); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: var(--paragraphLinkColor);">realistic training scenarios</a> featuring live actors. These meticulously designed exercises serve to reinforce key concepts and challenge learners in a dynamic environment. Our scenarios are not only engaging but also incredibly lifelike, complete with wound simulation and, at times, active bleeding. This immersive approach ensures that learning is not just theoretical but deeply rooted in practical, real-world applications. It&#39;s an effective and memorable way to solidify your skills, all while having a bit of fun!</p><h3 style="color: var(--headingMediumColor); box-sizing: border-box;" id="isPasted" fr-original-style=" color: var(--headingMediumColor);"><span style="color: hsla(var(--darkAccent-hsl),1); box-sizing: border-box;" fr-original-style=" color: hsla(var(--darkAccent-hsl),1);">What will you get at the end of this course?&nbsp;</span></h3><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: hsla(var(--darkAccent-hsl),1); box-sizing: border-box;" fr-original-style=" color: hsla(var(--darkAccent-hsl),1);">Learners will receive 2/3 certificates following successful completion of this course.&nbsp;</span></p><ul data-rte-list="default" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">QualSafe Awards Accredited Level 3 Emergency First Aid at Work (RQF)&nbsp;</strong></p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">QualSafe Awards Accredited Level 3 Emergency Paediatric First Aid (RQF) (Optional)</strong></p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">NR Medical Training Construction Worker Trauma Certificate</strong></p></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">* Please note that the minimum age required to get a qualsafe accredited certificate is 14 years. This is the age limit set out by our awarding organisation.</p>

NR Medical Training

In the fast-paced and hazardous environment of construction sites, unique challenges and risks are ever-present. That's why NR Medical Training presents our tailored Construction First Aid and Trauma course, designed especially for construction workers, site managers, engineers, and anyone involved in the construction industry. Taught by experienced Paramedics and EMTs who have seen and managed everything on the course, this comprehensive 2-day workshop provides real-world solutions to real-world problems. Whether it's handling a sudden injury from a falling object or managing a complex trauma situation, our course offers you the skills, insights, and confidence to act appropriately.

Unlock Lifesaving Skills: Construction First Aid & Trauma Training.

<p>The aim of this course is to expose the commercial context within which technical work is carried out. It is to allow technical staff to understand how they fit into a larger picture, why they may be asked to undertake tasks that may not appear to be technical and the impact their interactions have within the commercial context.</p><p>The scope of the programme includes:</p><p>The course emphasises the collaborative nature of delivery and the need to offer value to customers.</p>The principal training objectives for this programme are to help participants:<ul><li>Understand why technical roles are broader than we might assume</li><li>Appreciate the importance of, and the need to support, sales</li><li>Value the idea of <em>'Good Enough'</em></li><li>Recognise what can affect profitability</li><li>Realise the future needs protecting</li></ul><section>
                    <br /><h3>1 Introduction</h3><br /><br /><ul><li><em>(Course sponsor)</em></li><li>Why this programme has been developed</li><li>Review of participants' needs and objectives</li></ul><br /><br /><br /><h3>2 That's not my job!</h3><br /><br /><ul><li>How we see our own role in work</li><li>How other people see our role</li><li>Stakeholders: who are they and why do they matter?</li><li>The organisational backdrop</li><li>What is my role really?</li></ul><br /><br /><br /><br /><h3>3 Sales and marketing</h3><br /><br /><ul><li>Where does the money come from?</li><li>Where do we find customers?</li><li>The sales process</li><li>One-off sales versus repeat business</li><li>Customer/supplier relationships</li><li>What something costs versus what the customer will pay</li><li>The value chain</li></ul><br /><br /><br /><br /><h3>4 Estimating</h3><br /><br /><ul><li>Purpose of estimates</li><li>The problem with precision</li><li>Five estimating techniques</li></ul><br /><br /><br /><br /><h3>5 Change control</h3><br /><br /><ul><li>Can you just do this for me?</li><li>When being helpful leads to bankruptcy</li><li>How to deal with change requests</li></ul><br /><br /><br /><br /><h3>6 Risk management</h3><br /><br /><ul><li>Risk in projects</li><li>Risk in operations</li><li>Categories of risk</li></ul><br /><br /><br /><br /><h3>7 The value of intellectual property</h3><br /><br /><ul><li>Issues with sharing information</li><li>Commercial in confidence</li><li>Non-disclosure agreements</li></ul><br /><br /><br /><br /><h3>8 Course review and action planning</h3><br /><br /><ul><li><em>(Course sponsor present)</em></li><li>Identify actions to be implemented individually</li><li>What actions should be implemented to improve working with non-technical people?</li><li>Conclusion</li></ul><br />


                </section>

Design & Technology Courses (DT)

Professional Skills Course (PSC)

Trainers Course

Teaching & Training

Commercial awareness for technical people (In-House)

Richmond

<h4 style="color: rgb(51, 51, 51); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(51, 51, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Whether you have to chair a meeting, pitch a proposal or speak at a conference you need good communication and presentation skills.</strong></h4><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Addressing a group of people with assurance and confidence does not come naturally to everyone.</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Our presentation skills training courses will teach you how to conquer your fears and give a successful and memorable performance.</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">We will tailor the training to your specific needs, from coaching before an important keynote or honing your pitch to improving your negotiation and influencing skills, or learning how to network effectively.</p><h4 style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">A typical course can cover:</h4><ul style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><li fr-original-style="" style="box-sizing: border-box;">Recognising the strengths of your own communication style</li><li fr-original-style="" style="box-sizing: border-box;">Using the different elements of voice and body language effectively</li><li fr-original-style="" style="box-sizing: border-box;">Conquering your nerves and use body language to your advantage</li><li fr-original-style="" style="box-sizing: border-box;">Pitching presentations so they meet your audiences&rsquo; needs</li><li fr-original-style="" style="box-sizing: border-box;">Structuring a presentation so the audience is engaged from start to finish</li><li fr-original-style="" style="box-sizing: border-box;">Using visual aids</li><li fr-original-style="" style="box-sizing: border-box;">Handling questions</li></ul><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">All our presentation skills training is bespoke, with options including one-to-one coaching, combined training and coaching programmes and group training courses. All these courses can be delivered virtually, as well as face to face.</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">As many of the skills needed to give a good presentation are shared with media interviews, we frequently combine our presentation skills and media interview skills training.</p><h4 style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Venue</h4><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">We deliver courses in the most appropriate format for your circumstances &ndash; whether face to face or online.</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Face to face courses are portable: they can be held in purpose-built studios, at your own offices or at an external venue. In the latter two cases, we create a mock studio for the practical exercises.</p><p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Online courses give you flexibility and enable you to offer training to delegates from all over the world. We have run virtual courses for people from the Far East, South Asia, North America and Europe, as well as the UK.</p>

Rough House Media

Presentation Skills

Presentation skills

Bardsey

Leeds

Nottingham

Reading

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Any team member with Customer interaction (including internal) are the &#39;Ambassadors&#39; of the company/organisation. If they project positive professionalism - they win others&#39; confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Syllabus</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The syllabus of the Professional Customer Care course is comprised of four modules, covering the following:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module One</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What is Excellent Customer Care?</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Internal versus external customers</li><li fr-original-style="" style="box-sizing: border-box;">Why customer care is important</li><li fr-original-style="" style="box-sizing: border-box;">Meeting customer expectations</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Two</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Making a Personal Difference</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How do you measure customer care?</li><li fr-original-style="" style="box-sizing: border-box;">Making a difference</li><li fr-original-style="" style="box-sizing: border-box;">Taking ownership</li><li fr-original-style="" style="box-sizing: border-box;">Positive mental attitude</li><li fr-original-style="" style="box-sizing: border-box;">Displaying professionalism both face-to-face and over the telephone</li><li fr-original-style="" style="box-sizing: border-box;">Using positive language</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Three</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Gathering Information and Offering Solutions</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Asking the right questions</li><li fr-original-style="" style="box-sizing: border-box;">Active listening skills</li><li fr-original-style="" style="box-sizing: border-box;">Summarising and clarifying skills</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Four</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Dealing with Difficult Situations</li><li fr-original-style="" style="box-sizing: border-box;">How to give a &#39;service&#39; no</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrating empathy</li><li fr-original-style="" style="box-sizing: border-box;">Assertiveness techniques</li><li fr-original-style="" style="box-sizing: border-box;">Handling a complaint</li><li fr-original-style="" style="box-sizing: border-box;">Problem solving</li><li fr-original-style="" style="box-sizing: border-box;">Saying &#39;sorry&#39;</li><li fr-original-style="" style="box-sizing: border-box;">Making realistic promises and keeping them</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Real Play Scenarios with a Professional Actor</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">(Optional Extra)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This programme benefits significantly from our innovative training feature: Real Play.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to &#39;pause&#39; the role play to coach and control their character to improve their skill sets and practice the theory delivered.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The outcome of the scenario is the responsibility of the delegates, not the trainer and actor.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong id="isPasted" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Objectives</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By the end of the course participants will be able to</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Adopt a professional telephone manner</li><li fr-original-style="" style="box-sizing: border-box;">Communicate assertively by taking control and directing the conversation</li><li fr-original-style="" style="box-sizing: border-box;">Deliver information positively by offering options and alternatives</li><li fr-original-style="" style="box-sizing: border-box;">Develop a range of versatile behaviours to use when dealing with difficult situations by:</li><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Listening actively</li><li fr-original-style="" style="box-sizing: border-box;">Using empathy</li><li fr-original-style="" style="box-sizing: border-box;">Gathering relevant information through effective questioning</li><li fr-original-style="" style="box-sizing: border-box;">Finding solutions to concerns/problems quickly and efficiently</li><li fr-original-style="" style="box-sizing: border-box;">Speaking positively and assertively</li></ul></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);"><br fr-original-style="" style="box-sizing: border-box;"></h3><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">What Is The Benefit?</h3><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company.</p></article><a name="InHouse" style="color: rgb(17, 86, 166); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(17, 86, 166);"></a><span style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"></span><br style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">In-House Courses</h3><section fr-original-style="" style="box-sizing: border-box;"><img src="https://www.dicksontraining.com/images/group1b.png" alt="" width="402" height="269" border="0" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with?</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Far too many to count?</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation.</p><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">The Importance of Customers and Clients</h3></article></div><img src="https://www.dicksontraining.com/images/customer-service-402x255.png" alt="" width="402" height="255" border="0" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients&#39; motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of &#39;professional&#39;. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care.</p><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><section fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Customer Care Programmes from Dickson Training Ltd</h3></article></div></section></article></div><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any &#39;internal clients&#39; such as other departments where you need to rely on their support and collaboration in order to achieve your goals.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);"><br fr-original-style="" style="box-sizing: border-box;"></h3><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Scheduled Courses</h3></div><section style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.</p></section></section></article></div>

Dickson Training Ltd

Customer Care

Professional Customer Care

<p>This three-part webinar is designed to introduce participants to the knowledge and skills required for conducting investigations in the workplace. It will benefit all those, managers and HR professionals alike, who may be involved in a range of investigations, including disciplinary investigations, investigations into allegations of harassment / bullying and grievance investigations, etc.</p>
<p>The first webinar (90 minutes) focuses on the key principles of investigations and sets the foundation for an effective, fair and robust investigation. The second session (also 90 minutes) focuses on planning and conducting an investigation and gives practical guidance on a range of complex situations that may arise during an investigation. The final webinar (three hours, with a break) is a highly practical case study-based simulation session.</p><ul><li>UNDERSTAND THE IMPORTANCE OF THE INVESTIGATION IN DISCIPLINARY AND GRIEVANCE PROCEDURES AND THE SIGNIFICANCE OF CONDUCTING A FAIR AND ROBUST INVESTIGATION</li><li>BE CLEAR ON THE ROLE AND RESPONSIBILITY OF THE INVESTIGATING MANAGER AND HOW TO WORK EFFECTIVELY WITH OTHERS PROVIDING SUPPORT, SUCH AS HR</li><li>KNOW THE IMPORTANCE OF PLANNING AND PREPARATION IN RELATION TO THE INVESTIGATION</li><li>BE ABLE TO CONDUCT AN EFFECTIVE INVESTIGATION INCLUDING INVESTIGATION INTERVIEWS AND TAKING STATEMENTS</li><li>BE CONFIDENT TO MAKE A RECOMMENDATION BASED ON THE INVESTIGATION AND PRODUCE A HIGH-QUALITY REPORT WHICH WILL STAND UP AT ANY SUBSEQUENT HEARING</li><li>HAVE AN AWARENESS OF THE LEGISLATION AFFECTING HOW EMPLOYERS DISCIPLINE THEIR EMPLOYEES AND RESPOND TO STAFF COMPLAINTS, INCLUDING THOSE OF BULLYING AND HARASSMENT AND THE PRACTICAL IMPLICATIONS THIS HAS FOR INVESTIGATIONS</li><li>HAVE BUILT KNOWLEDGE, SKILLS AND CONFIDENCE THROUGH PRACTICAL EXERCISES ADDRESSING CHALLENGING ISSUES AND PARTICIPANT CONCERNS</li></ul><section>
                    <h3>Webinar one outline</h3><h4>1. Welcome, agenda, overview</h4><ul><li>Objectives and agenda</li></ul><h4>2. Robust investigations</h4><ul><li>Following best practice and organisational policies</li><li>Ensuring a fair and reasonable investigation, underpinned by case law</li></ul><h4>3. Knowing when to investigate</h4><ul><li>Key factors to consider, including the value of a preliminary investigation</li></ul><h4>4. Launching the investigation</h4><ul><li>Scoping the investigation, and appointing an investigator</li><li>When to suspend</li></ul><h4>5. Investigation principles</h4><ul><li>Purpose and outcomes</li><li>Roles and responsibilities</li><li>Objectivity and confidentiality</li></ul><h4>6. Challenging situations</h4><ul><li>Complex investigations, eg, potential criminal proceedings, safeguarding, etc</li><li>Other challenges</li></ul><h4>7. Action plans and next steps</h4><h3>Webinar two outline</h3><h4>1. Welcome, agenda, overview</h4><ul><li>Objectives and agenda</li></ul><h4>2. Planning an investigation</h4><ul><li>How to plan your investigation</li><li>Importance of mind-set</li></ul><h4>3. Gathering evidence</h4><ul><li>Sources of evidence</li><li>Investigation interviews and statements</li><li>Key challenges, eg, reluctant witnesses and requests for anonymity</li></ul><h4>4. Evaluating evidence and making your recommendation</h4><ul><li>How to weigh up evidence and mitigating factors</li><li>Dealing with conflicting versions</li><li>The investigation report and next steps</li></ul><h4>5. The skills of an investigator</h4><ul><li>Identifying skills and self-assessment</li></ul><h4>6. Challenging situations</h4><ul><li>Mini case scenarios to highlight challenging situations, eg, counter-allegations, sickness, etc</li></ul><h4>7. Action plans and next steps</h4><ul><li>Participants reflect on how they will transfer this learning into the workplace and further development as appropriate</li></ul><h3>Webinar three outline</h3><h4>1. Welcome, agenda, overview</h4><ul><li>Objectives and agenda</li></ul><h4>2. Investigation interviews</h4><ul><li>Best practice review</li><li>Structuring the interview</li><li>Whole group exercise</li></ul><h4>3. Case study 1</h4><ul><li>Planning to conduct an investigation interview</li><li>Practical exercise</li><li>Debrief of learning</li></ul><h4>4. Case study 2</h4><ul><li>Planning to conduct an investigation interview</li><li>Practical exercise</li><li>Debrief of learning</li></ul><h4>5. Open forum</h4><h4>6. Action plans and next steps</h4><ul><li>Participants reflect on how they will transfer this learning into the workplace and further development as appropriate</li></ul>


                </section>

Workplace Investigations

<p>This one-day workshop is intended for participants who have a basic understanding of Outlook but who want to know how to use its advanced features to manage their email communications, calendar events, contact information and other communication tasks.</p>This course will help participants:<ul><li>Gain confidence using Outlook and its advanced features</li><li>Organise and prioritise email messages</li><li>Archive messages for safe-keeping</li><li>Use rules to process received or sent messages automatically</li><li>Manage scheduled meetings with others</li><li>Give others permission to view and manage their folders and items</li><li>Use contacts and commands to find out more about a person or company</li><li>Prioritise work-flow using tasks and assigning tasks to others</li></ul><section>
                    <h3>1 Email messages</h3><ul><li>Combining multiple clicks with quick steps</li><li>Following up flag options</li><li>Saving multiple attachments</li><li>Attaching a folder of files</li><li>Recalling and replacing a message</li><li>Categorising messages with conditional formatting</li></ul> <h3>2 Message options</h3><ul><li>Adding options to messages</li><li>Marking a message as private</li><li>Receiving quick responses with voting buttons</li><li>Directing replies to specific users</li><li>Delaying sent messages</li><li>Inserting links in messages</li></ul> <h3>3 Stay organised with rules</h3><ul><li>Using rules to automate message flow</li><li>Moving messages with rules</li><li>Using the rules wizard</li><li>Setting up rules with conditions</li><li>Using rules that work whilst you are away</li></ul> <h3>4 Message clean-up</h3><ul><li>Using conversation clean-up</li><li>Using mailbox clean-up</li><li>Moving messages to the archive folder</li><li>Archiving folder properties</li><li>Auto-archiving properties</li></ul> <h3>5 Managing calendars</h3><ul><li>Creating calendar groups</li><li>Sharing calendars with permissions</li><li>Setting up working days and times</li><li>Managing time zones</li><li>Categorise appointments with conditional formatting</li><li>Publishing a calendar</li></ul> <h3>6 Schedule meetings</h3><ul><li>Scheduling a meeting</li><li>Managing meeting responses</li><li>Proposing new meeting times</li><li>Adding attendees to a meeting</li><li>Viewing multiple appointments</li></ul> <h3>7 Using contacts</h3><ul><li>Merging contacts to letters</li><li>Merging contacts to labels</li><li>Mail merging contacts in Word</li><li>Exporting contacts to Excel</li></ul> <h3>8 Managing tasks</h3><ul><li>Organising your workload with tasks</li><li>Categorising tasks</li><li>Assigning tasks to others</li><li>Sending a task status report</li><li>Allocating time for tasks</li><li>Regenerating a new task</li><li>Viewing your tasks in the calendar</li></ul> <h3>9 Adding message items</h3><ul><li>Adding calendars to messages</li><li>Adding business cards to messages</li></ul> <h3>10 Email accounts</h3><ul><li>Adding multiple user accounts</li><li>Adding account permissions</li></ul> 


                </section>

Office Skills & Productivity

Office Skills

Office Management

Gmail Productivity

Outlook

Microsoft Outlook

Outlook - advanced (In-House)

London

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We provide <a href="https://www.gbtennisacademy.com" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">elite tennis coaching</a> to people of all ages (5 years+) and levels, ranging from complete beginners to national tournament players. Unlike other academies, our ethos is to deliver both performance and fun during the process.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Between 5-8years, our mission is to improve fundamentals of movements (ABCs: Agility, Balance and Coordination), grow their love and confidence for the game and develop their technique. Adults learn the fundamental movement patterns and grow their technique of strokes progressively, as well as maximize their understanding of the game.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">As a Sport Psychology professional, sessions are tailored to the individuals personal requirements and no matter your your level, we guarantee results from your first lesson!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Hour:&nbsp; &nbsp; &nbsp; &nbsp; Sunday &nbsp; &nbsp; &nbsp; &nbsp;10 AM&ndash;2 PM</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; Monday&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;11 AM&ndash;5 PM</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; Tuesday&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;11 AM&ndash;5 PM</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; Wednesday&nbsp; &nbsp;&nbsp;11 AM&ndash;5 PM</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; Thursday &nbsp; &nbsp;&nbsp; &nbsp;&nbsp;11 AM&ndash;5 PM</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Friday &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 11 AM&ndash;5 PM</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; Saturday&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;10 AM&ndash;2 PM</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Phone: &nbsp; &nbsp; &nbsp;+44 7533 364384&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Website: &nbsp; &nbsp;<a data-fr-linked="true" href="https://www.gbtennisacademy.com" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">https://www.gbtennisacademy.com</a></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Instagram : &nbsp; &nbsp;<a data-fr-linked="true" href="https://www.instagram.com/gbtennisacademy" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">https://www.instagram.com/gbtennisacademy</a></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><img src="https://images.cademy.co.uk/0e91deb0-a42a-40ce-b359-1e3da56dc5f3/7a543971-34d4-4134-ad83-c0993448c332/original.png" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Giampiero Bittarelli Tennis Academy

General Admission

<blockquote id="isPasted" fr-original-style="" style="border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);"><p style="text-align: left; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: left;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);"><span id="isPasted" fr-original-style="" style="box-sizing: border-box;">Become an MHFA Champion in just one day, gaining an understanding of common mental health issues, the confidence to advocate for awareness, the skills to recognise signs of mental ill health, and the ability to support positive wellbeing.</span>&nbsp;</span></strong></p></div></blockquote><div fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(30, 10, 60); text-align: justify; box-sizing: border-box;" fr-original-style="color: rgb(30, 10, 60); text-align: justify;"><span data-slate-fragment="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" style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"> </span></h3><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This workshop provides grounding for all <span style="caret-color: rgb(254, 114, 53); box-sizing: border-box;" fr-original-style="caret-color: rgb(254, 114, 53);">advocates</span>&nbsp;of mental health. It covers:&nbsp;</strong></p><ul style="color: rgb(111, 111, 110); box-sizing: border-box;" fr-original-style="color: rgb(111, 111, 110);"><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(111, 111, 110); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(111, 111, 110);">This one day course trains you as an MHFA Champion, giving you:&nbsp;</p><ul style="color: rgb(111, 111, 110); box-sizing: border-box;" fr-original-style=" color: rgb(111, 111, 110);"><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">An understanding of common mental health issues &nbsp;</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Knowledge and confidence to advocate for mental health awareness</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Ability to spot signs of mental ill health&nbsp;</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Skills to support positive wellbeing</p></li></ul></li></ul></div><h6 style="color: rgb(18, 103, 106); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(18, 103, 106);"><span style="color: rgb(254, 112, 37); font-size: 24px; box-sizing: border-box;" fr-original-style="color: rgb(254, 112, 37); font-size: 24px;">Your takeaways</span></h6><p style="color: rgb(111, 111, 110); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(111, 111, 110);"><span style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">Everyone who completes the workshop gets:</span></p><ul style="color: rgb(111, 111, 110); box-sizing: border-box;" fr-original-style=" color: rgb(111, 111, 110);"><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A certificate of attendance to say you are an MHFA Champion</p></li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A manual to refer to whenever you need it</p></li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A quick reference card for the Mental Health First Aid action plan</p></li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A workbook including a helpful toolkit to support your own mental health</p></li></ul>

Starling

Health & Wellbeing

Mental Health

Accredited Mental Health First Aid

Mental Health At Work

Become an MHFA Champion in just one day, gaining an understanding of common mental health issues, the confidence to advocate for awareness, the skills to recognise signs of mental ill health, and the ability to support positive wellbeing."

A Masterclass For Mental Health Champions

Virtual (on-line) event

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p></p><p>This course is suitable for IT personnel who are just beginning to work with Azure. This audience wants to learn about our offerings and get hands-on experience with the product. This course primarily uses the Azure portal and command line interface to create resources and does not require scripting skills. Students in this course will gain confidence to take other role-based courses and certifications, such as Azure Administrator. This course combines lecture, demonstrations, and hands-on labs. This course will also help prepare someone for the AZ-900 exam.</p><p></p><p></p><p>This course will provide foundational level knowledge on cloud concepts; core Azure services; and Azure management and governance features and tools.</p><p></p>Prerequisites<p>There are no prerequisites for taking this course. Familiarity with cloud computing is helpful, but isn't necessary.</p></div><div id="course-pills-2"><h3>1 - Describe cloud computing</h3> <ul> <li>What is cloud computing</li> <li>Describe the shared responsibility model</li> <li>Define cloud models</li> <li>Describe the consumption-based model</li> </ul> <h3>2 - Describe the benefits of using cloud services</h3> <ul> <li>Describe the benefits of high availability and scalability in the cloud</li> <li>Describe the benefits of reliability and predictability in the cloud</li> <li>Describe the benefits of security and governance in the cloud</li> <li>Describe the benefits of manageability in the cloud</li> </ul> <h3>3 - Describe cloud service types</h3> <ul> <li>Describe Infrastructure as a Service</li> <li>Describe Platform as a Service</li> <li>Describe Software as a Service</li> </ul> <h3>4 - Describe the core architectural components of Azure</h3> <ul> <li>What is Microsoft Azure</li> <li>Get started with Azure accounts</li> <li>Describe Azure physical infrastructure</li> <li>Describe Azure management infrastructure</li> </ul> <h3>5 - Describe Azure compute and networking services</h3> <ul> <li>Describe Azure Virtual Machines</li> <li>Describe Azure Virtual Desktop</li> <li>Describe Azure Containers</li> <li>Describe Azure Functions</li> <li>Describe application hosting options</li> <li>Describe Azure Virtual Networking</li> <li>Describe Azure Virtual Private Networks</li> <li>Describe Azure ExpressRoute</li> <li>Describe Azure DNS</li> </ul> <h3>6 - Describe Azure storage services</h3> <ul> <li>Describe Azure storage accounts</li> <li>Describe Azure storage redundancy</li> <li>Describe Azure storage services</li> <li>Identify Azure data migration options</li> <li>Identify Azure file movement options</li> </ul> <h3>7 - Describe Azure identity, access, and security</h3> <ul> <li>Describe Azure directory services</li> <li>Describe Azure authentication methods</li> <li>Describe Azure external identities</li> <li>Describe Azure conditional access</li> <li>Describe Azure role-based access control</li> <li>Describe zero trust model</li> <li>Describe defense-in-depth</li> <li>Describe Microsoft Defender for Cloud</li> </ul> <h3>8 - Describe cost management in Azure</h3> <ul> <li>Describe factors that can affect costs in Azure</li> <li>Compare the Pricing and Total Cost of Ownership calculators</li> <li>Describe the Microsoft Cost Management tool</li> <li>Describe the purpose of tags</li> </ul> <h3>9 - Describe features and tools in Azure for governance and compliance</h3> <ul> <li>Describe the purpose of Microsoft Purview</li> <li>Describe the purpose of Azure Policy</li> <li>Describe the purpose of resource locks</li> <li>Describe the purpose of the Service Trust portal</li> </ul> <h3>10 - Describe features and tools for managing and deploying Azure resources</h3> <ul> <li>Describe tools for interacting with Azure</li> <li>Describe the purpose of Azure Arc</li> <li>Describe Azure Resource Manager and Azure ARM templates</li> </ul> <h3>11 - Describe monitoring tools in Azure</h3> <ul> <li>Describe the purpose of Azure Advisor</li> <li>Describe Azure Service Health</li> <li>Describe Azure Monitor</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans AZ-900T00 Microsoft Azure Fundamentals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the AZ-900T00 Microsoft Azure Fundamentals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Microsoft AZ-900

AWS Certified Cloud Practitioner

Microsoft AZ-104

Microsoft Azure

Microsoft AZ-303

Microsoft AZ-700

AZ-900T00 Microsoft Azure Fundamentals

Are you a parent or carer who wants to better understand autism and how it affects your child? 🌟
Join us for a one-hour Introduction to Autism designed specifically for parents and carers, where we’ll dive into the essentials of autism, providing you with the knowledge and tools you need to support your child’s unique journey.💛
What You’ll Learn:
In this engaging and informative session, you will:
Gain a Clear Understanding of Autism 🌱
Learn what autism is, including key characteristics and how it presents in different individuals. We’ll explore the autism spectrum, helping you understand the diverse ways it can present and why no two autistic individuals are exactly alike.
Discover How Autism Affects Your Child 🧠
Understand how autism impacts communication, sensory processing, social interactions, and behaviour. We’ll discuss common challenges and strengths, equipping you with insights to better navigate everyday situations.
Explore Practical Strategies for Support 🛠️
Get practical tips on how to create a supportive environment at home and in social settings. We’ll cover techniques to enhance communication, manage sensory sensitivities, and promote positive interactions, ensuring your child feels understood and valued.
Build Connection with Your Child 💞
Learn how to connect with your child on a deeper level by understanding their world. We’ll discuss the importance of empathy, patience, and adaptability in fostering a loving and supportive relationship.
Who Should Attend:
Parents and carers of newly diagnosed children
Family members looking to understand autism better
Anyone who cares for or works with an autistic child
Why This Webinar is for You:
Autism is a complex and diverse condition, and navigating it as a parent or carer can be overwhelming. This one-hour session is designed to give you a solid foundation of understanding, practical tools, and the confidence to support your child’s development in a way that celebrates their unique strengths. 🌟
Join us and empower yourself with the knowledge you need to make a positive impact on your child’s life. Whether you’re just starting your journey or looking to deepen your understanding, this webinar is the perfect first step.

AUsomeMums

Understanding Autism: Insights for Parent Carers

Manchester

<p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(34, 34, 34);">The WSET Level 2 Award in Wines has full accreditation from OfQual as a Level 2 Vocational Qualification. Through a combination of tasting and theory you will explore the factors that impact the style and quality of wine and learn how to describe wines with confidence.</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Schedule:</strong></p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">The 8 x 2-hour online sessions on -&nbsp;</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What the course covers</strong></p><ul style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Wine tasting</strong>: You will learn how to taste and describe wines using the WSET Systematic Approach to Tasting (SAT)</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Food and wine pairing</strong>: You will learn the principles of food and wine pairing</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Wine service and storage</strong>: You will learn the correct way to store and serve wine and how to recognise common faults found in wine</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Labelling</strong>: You will learn how to decode and understand wine labels</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Factors influencing the style of wine</strong>: You will explore how environmental factors, grape-growing, vineyard and maturation options influence the style and quality of the wines made all over the world</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Grape varieties</strong>: You&#39;ll learn about the styles of wines produced by the key international red and white grape varieties (Chardonnay, Pinot Grigio, Sauvignon Blanc, Riesling, Cabernet Sauvignon, Pinot Noir, Merlot and Syrah/Shiraz) as well as the styles of wines made with 22 regionally important grape varieties grown in 70 wine regions (GI&#39;s) around the world</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Sparkling and Fortified wines</strong>: You will be taught how grape varieties and winemaking processes influence the style of wines in these two key wine categories.</li></ul><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">No prior wine knowledge is required however the course builds upon the&nbsp;<a href="https://www.localwineschool.com/manchester/events/professional-courses/wset-courses/wset-course-level-1-online/" target="_blank" rel="noopener" style="color: rgb(157, 40, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(157, 40, 51);">WSET Level 1 Award in Wines</a> course. It is not essential to complete Level 1 to join the Level 2 course but if you are a complete begineer you may wish to consider this option. We recommend you read the course specification document&nbsp;<a href="https://www.wsetglobal.com/media/11718/wset_l2wines_specification_en_jun2022_issue11.pdf" target="_blank" rel="noopener" style="color: rgb(157, 40, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(157, 40, 51);">HERE</a>&nbsp;for full details of the content, structure and assesment criteria. Any questions please&nbsp;<a href="https://www.localwineschool.com/manchester/contact/" target="_blank" rel="noopener" style="color: rgb(157, 40, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(157, 40, 51);">get in touch</a>.</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course delivery</strong></p><ul style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><li fr-original-style="" style="box-sizing: border-box;">The Level 2 Award in Wines online course covers the same syllabus as the classroom course and is delivered in LIVE interactive online lessons by one of our certified wine educators</li><li fr-original-style="" style="box-sizing: border-box;">This course includes 16 hours online tuition in 8 x 2hr sessions&nbsp;and we recommend a minimum of 12 hours additional study</li><li fr-original-style="" style="box-sizing: border-box;">Your tutor will give you a guided tasting of 12 wines on this course (for details of how to order the wines see below)</li><li fr-original-style="" style="box-sizing: border-box;">You will receive access to practice multiple-choice revision questions specific to this course - FREE OF CHARGE</li></ul><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">Please note a reliable broadband connection is essential for the completion of this online course as are basic computer skills.</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Examination</strong></p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">To obtain the WSET Level 2 Award in Wines Qualification, you will need to successfully pass the exam. The exam is made up of 50 multiple-choice questions to be completed in 1 hour. A mark of 55% is required to pass the exam.</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">The exam is taken online via a <a href="https://www.youtube.com/watch?v=DarWJz6dUbU" target="_blank" rel="noopener" style="color: rgb(157, 40, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(157, 40, 51);">Remote Invigilation</a> service giving you the flexibility to take the exam at a time and date of your choice. More details will be sent upon registration. Please ensure you read the information&nbsp;<a href="https://www.wsetglobal.com/wset-remote-invigilation-essential-guidance/?dm_i=5G5C,KRHB,4A50QU,2G285,1" target="_blank" rel="noopener" style="color: rgb(157, 40, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(157, 40, 51);">HERE</a>&nbsp;if you wish to take the exam online.&nbsp;</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Whats included</strong></p><ul style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><li fr-original-style="" style="box-sizing: border-box;">All WSET course materials posted to you at no extra charge including: Looking Behind the Label course manual, Study Guide, specification and SAT Tasting Card</li><li fr-original-style="" style="box-sizing: border-box;">LIVE virtual interactive sessions taught by a Local Wine School WSET Certified Tutor</li><li fr-original-style="" style="box-sizing: border-box;">Exclusive access to practice multiple choice questions provided FREE OF CHARGE</li><li fr-original-style="" style="box-sizing: border-box;">WSET exam fee&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Remote Invigilation service&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Internationally recognised WSET qualification, certificate and pin for those who pass the exam</li><li fr-original-style="" style="box-sizing: border-box;">VAT at 20% &nbsp;(VAT receipt can be provided on request)</li></ul><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Wines</strong></p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">It is recommended that at least 12 wines are tasted as part of this course, although this is optional and the cost of wines is not included in the course fee above.</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">Our wine experts have specially selected wines for this course designed to demonstrate specific learning outcomes. We have negotiated a discounted price only available to our online students. Details of how to order your case of wines will be provided when you book your place. The cost is approx &pound;150 including VAT and delivery.&nbsp;</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">Wine preservation advice is give so that after each tasting exercise you can reseal and return to the wines over the coming days. &nbsp;</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Special Educational Needs</strong></p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">Please make the school aware if you have a condition which may mean that you will qualify for additional help during the exam such as dyslexia.</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Important dates</strong></p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">Registration deadline: please book at least 5 days before the start of the course, to allow time to send materials and order the tasting wines.</p>

Manchester Wine School

Sommelier

ONLINE - WSET Level 2 Award in Wines - Evenings

Are you tired of frustrating conversations where you can't get your point across properly to people? Do you revert to sending an email rather than picking up the phone? Does the thought of talking to a room full of people fill you with fear? Are you still feeling ‘on the spot’ and overwhelmed by the increasingly complex virtual environment you’re working and communicating in?
The good news is you're not on your own!
This is common amongst many professionals where communication is critical to success.
How would it feel to join or walk into a meeting with the confidence of knowing you can engage everyone immediately? What if you could identify simple ways to adapt your style to communicate more effectively with different people's behaviours? What if this meant better relationships, more collaboration, happier customers and better business?
All you need to know to transform your communication skills can be gained at this engaging and interactive workshop event.

The Hub Events

Attending this programme will give you the knowledge and skills to transform your communication skills immediately, having learnt:

The pros and cons of different communication channels and when best to use them
The power of communicating through words, sound and body language
Why people behave and communicate differently and how to recognise and adapt to their style
What someone's natural behavioural style means when it comes to making decisions
How to increase sales through better and more personalised communication
How to engage better with audiences of all sizes when presenting

How to Communicate with Impact 

Southend-On-Sea

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">In this 2-day course, you&rsquo;ll gain a basic understanding of finance and accounting concepts to drive the success of your business.</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This workshop aims to demystify the accounting language so that you are in control of the financial performance of your business, helping you forecast for the future, evaluate your current efforts, and establish strategies to meet your goals.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Dates</strong>: Tuesday 1st &amp; Wednesday 2nd October 2024</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Time</strong>: 9:30am - 4:30pm</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Location</strong>: Launchpad Southend, Airport Business Park, Launchpad, Rochford SS4 1YH</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Cost</strong>: Free</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">For</strong>: Businesses based in or shortly moving to Southend-On-Sea</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Even if you plan to hire an accountant, you still need to understand accounting information to make better, more informed decisions about your business. This course will give you the tools necessary to have a better understanding of what the professionals are saying down the line, so you can run your business better.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You&rsquo;ll learn about double-entry bookkeeping, trial balances, profit and loss statements, and other must-have accounting topics, and in further sessions, you&rsquo;ll learn how to apply these techniques to manage your business better, which will give you confidence and control when making financial decisions.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">**The course will be run in person over two days, in 7 hour sessions (with 1 hour lunch breaks) on 1st October &amp; 2nd October.&nbsp;Please note: lunch is not provided however, there is a refreshments area for drinks and snacks**</em></p><h3 fr-original-style="" style="box-sizing: border-box;">What it covers:</h3><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Double-entry bookkeeping</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Preparation of profit and loss accounts, balance sheets, and cash-flow statements</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Analysis of accounting reports</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Controlling cash</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Sources of funding</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Business planning, budgets, cash flow forecasting, and variance analysis</li><li value="7" fr-original-style="" style="box-sizing: border-box;">Break-even analysis</li><li value="8" fr-original-style="" style="box-sizing: border-box;">Capital appraisal</li><li value="9" fr-original-style="" style="box-sizing: border-box;">Product costing</li></ul><h3 fr-original-style="" style="box-sizing: border-box;">Who should attend:</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course is aimed at a whole range of businesses from start-up founders to local business owners to corporates and is geared to anyone without a finance or accounting background. Your business must be based in or shortly relocating to Southend-On-Sea.</p><h3 fr-original-style="" style="box-sizing: border-box;">Who should attend:</h3><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Entrepreneurs</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Micro business owners</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Small business owners</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Middle managers</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Consultants</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Coaches</li><li value="7" fr-original-style="" style="box-sizing: border-box;">E-commerce businesses</li><li value="8" fr-original-style="" style="box-sizing: border-box;">Digital marketers</li><li value="9" fr-original-style="" style="box-sizing: border-box;">Service based business owners</li></ul><h3 fr-original-style="" style="box-sizing: border-box;">Skills gained:</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The full value from this course is only be gained by full participation in both days. After completing the course, delegates will be able to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand basic financial documents used in business</li><li fr-original-style="" style="box-sizing: border-box;">Interpret the information in these documents, and use it to manage day-to-day business activity</li><li fr-original-style="" style="box-sizing: border-box;">Be more effective in their role</li></ul><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">About the host</strong>:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Jim Fletcher ACMA GCMA</u></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Jim is a dedicated business coach with 40 years&rsquo; commercial leadership experience. Drawing on his long career in the manufacturing and engineering sector, Jim provides tailored coaching, consultancy, non-executive directorship and project management services, across a full range of management, finance, sales &amp; marketing and operations functions.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This workshop is organised by Let&#39;s Do Business Group on behalf of Southend-On-Sea City Council and is funded by the UK Government through the <a href="https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus" data-airgap-id="106" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">UK Shared Prosperity Fund</a>.</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The UK Shared Prosperity Fund is a central pillar of the UK government&#39;s Levelling Up agenda and provides &pound;2.6 billion of funding for local investment by March 2025. The Fund aims to improve pride in place and increase life chances across the UK investing in communities and place, supporting local business, and people and skills.</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">View our&nbsp;</strong><a href="https://backingessexbusiness.co.uk/privacy-policy" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://backingessexbusiness.co.uk/privacy-policy" data-airgap-id="107" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">privacy policy</strong></a></p>

In this course, you’ll gain a basic understanding of finance and accounting concepts to drive the success of your business.
This workshop aims to demystify the accounting language so that you are in control of the financial performance of your business, helping you forecast for the future, evaluate your current efforts, and establish strategies to meet your goals.
Dates: Tuesday 1st October 2024
Time: 9:30am - 12:30pm
Location: Online (ZOOM)
Cost: Free
For: Businesses based in or shortly moving to Southend-On-Sea
Even if you plan to hire an accountant, you still need to understand accounting information to make better, more informed decisions about your business. This course will give you the tools necessary to have a better understanding of what the professionals are saying down the line, so you can run your business better.
You’ll learn about double-entry bookkeeping, trial balances, profit and loss statements, and other must-have accounting topics, and in further sessions, you’ll learn how to apply these techniques to manage your business better, which will give you confidence and control when making financial decisions.
What it covers:
Double-entry bookkeeping
Preparation of profit and loss accounts, balance sheets, and cash-flow statements
Analysis of accounting reports
Controlling cash
Sources of funding
Business planning, budgets, cash flow forecasting, and variance analysis
Break-even analysis
Capital appraisal
Product costing
Who should attend:
The course is aimed at a whole range of businesses from start-up founders to local business owners to corporates and is geared to anyone without a finance or accounting background. Your business must be based in or shortly relocating to Southend-On-Sea.
Who should attend:
Entrepreneurs
Micro business owners
Small business owners
Middle managers
Consultants
Coaches
E-commerce businesses
Digital marketers
Service based business owners
Skills gained:
The full value from this course is only be gained by full participation in both days. After completing the course, delegates will be able to:
Understand basic financial documents used in business
Interpret the information in these documents, and use it to manage day-to-day business activity
Be more effective in their role
About the host:
Jim Fletcher ACMA GCMA
Jim is a dedicated business coach with 40 years’ commercial leadership experience. Drawing on his long career in the manufacturing and engineering sector, Jim provides tailored coaching, consultancy, non-executive directorship and project management services, across a full range of management, finance, sales & marketing and operations functions.



This workshop is organised by Let's Do Business Group on behalf of Southend-On-Sea City Council and is funded by the UK Government through the UK Shared Prosperity Fund.
The UK Shared Prosperity Fund is a central pillar of the UK government's Levelling Up agenda and provides £2.6 billion of funding for local investment by March 2025. The Fund aims to improve pride in place and increase life chances across the UK investing in communities and place, supporting local business, and people and skills.
View our privacy policy

Let’s Do Business Group

In this 3-hour course, you’ll gain a basic understanding of finance and accounting concepts to drive the success of your business.

Finance for Non-Financial Entrepreneurs - Southend-On-Sea

<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">AS YOU DELIVER THIS INFORMATION, YOU ARE COACHED TO IMPROVE YOUR PUBLIC-SPEAKING STYLE IN THESE (AND A FEW OTHER) AREAS: BODY LANGUAGE, POSTURE, WORD CHOICE, CONFIDENCE, EYE CONTACT, VERBAL TICS/FILLER WORDS, AND VOLUME.</h3><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">You will be coached to overhaul your content and visual aids (frequently PowerPoint)</strong>&nbsp;used during the presentation by: stating your purpose clearly, reducing the amount of text on slides, making messages more user-friendly, and choosing best graphics to support message.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees Will Be Able To:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Increase ability to motivate the audience by delivering organized and engaging presentations;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Gain more efficiency by crafting carefully-worded, streamlined messages, free of verbal tics and filler words;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Increase enthusiasm through focus on body language and stage presence; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Convince listeners with strong evidence presented in speech and visual aids.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Advanced Presentation Skills</strong>&nbsp;is a 4-hour interactive virtual class for up to six people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">The&nbsp;<em fr-original-style="" style="box-sizing: border-box;">Diversity Sensitivity &amp; Awareness</em>&nbsp;workshop was excellent. It provided a unique approach to addressing the topic. The session was interactive, interesting and very informative, leaving participants with a greater understanding of the merits of diversity and an inspiration to continue to broaden that knowledge base.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Sandra Hess Moll, Director of Employment Services / Affirmative Action Coordinator</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">McHenry County College</span>

AS YOU DELIVER THIS INFORMATION, YOU ARE COACHED TO IMPROVE YOUR PUBLIC-SPEAKING STYLE IN THESE (AND A FEW OTHER) AREAS: BODY LANGUAGE, POSTURE, WORD CHOICE, CONFIDENCE, EYE CONTACT, VERBAL TICS/FILLER WORDS, AND VOLUME.
You will be coached to overhaul your content and visual aids (frequently PowerPoint) used during the presentation by: stating your purpose clearly, reducing the amount of text on slides, making messages more user-friendly, and choosing best graphics to support message.
Attendees Will Be Able To:
Increase ability to motivate the audience by delivering organized and engaging presentations;
Gain more efficiency by crafting carefully-worded, streamlined messages, free of verbal tics and filler words;
Increase enthusiasm through focus on body language and stage presence; and
Convince listeners with strong evidence presented in speech and visual aids.
Online Format—Advanced Presentation Skills is a 4-hour interactive virtual class for up to six people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



The Diversity Sensitivity & Awareness workshop was excellent. It provided a unique approach to addressing the topic. The session was interactive, interesting and very informative, leaving participants with a greater understanding of the merits of diversity and an inspiration to continue to broaden that knowledge base.
Sandra Hess Moll, Director of Employment Services / Affirmative Action CoordinatorMcHenry County College

Improving Communications Uk

ADVANCED PRESENTATION SKILLS






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📅 Date: 1st Oct 
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Head here to find out more about their products:  CLICK HERE 

Dyslexia Support Services 

Special Needs

Dyslexia Awareness

Dyslexia Teacher

Parenting

Dyslexia - Tips, Tricks & Strategies to SUPPORT Learning. 

<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">KNOW THE RULES! POOR GRAMMAR SHOWS A LACK OF ATTENTION TO DETAIL AND ULTIMATELY CAN SLOW DOWN COMMUNICATIONS AS WELL AS PRODUCTIVITY.</h3><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Business people who know grammar judge others based on their correct (or incorrect) usage.</b>&nbsp;Be the professional who is able to be clear and correct in writing.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Business Grammar &amp; Usage: ENGLISH BOOT CAMP is the answer for today&rsquo;s business competitive environment.</b>&nbsp;Interactive instruction and collaboration with your fellow attendees means that you will master the skills and apply your new knowledge to the classroom exercises and activities. When you return to work, you&rsquo;ll have new confidence about what is right and wrong, when it comes to writing.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Attendees Will Be Able To:</b></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Know the Parts of Speech and their correct uses;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand Sentence Structure, including applying rules for Subject-Verb and Pronoun-Antecedent Agreement;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Be able to create Plurals and Possessives accurately and with certainty;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Review and use the rules of Spelling, Mechanics (Capitalization, Abbreviation, Number Use), and Punctuation;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create original email / documents to employ newly-learned class material.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Business Grammar and Usage</strong> is a 4-hour interactive virtual class for up to ten people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">It was great to have the opportunity to learn some new techniques and to gain more awareness of how I present myself. The most immediately applicable uses have been in reducing my &ldquo;ums&rdquo; and &ldquo;ahs&rdquo; and in trying to come to my point in a more succinct way. I&rsquo;ve been cultivating this awareness in one-on-one settings; meetings and individual conversations.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Christina Vargas</span>

KNOW THE RULES! POOR GRAMMAR SHOWS A LACK OF ATTENTION TO DETAIL AND ULTIMATELY CAN SLOW DOWN COMMUNICATIONS AS WELL AS PRODUCTIVITY.
Business people who know grammar judge others based on their correct (or incorrect) usage. Be the professional who is able to be clear and correct in writing.
Business Grammar & Usage: ENGLISH BOOT CAMP is the answer for today’s business competitive environment. Interactive instruction and collaboration with your fellow attendees means that you will master the skills and apply your new knowledge to the classroom exercises and activities. When you return to work, you’ll have new confidence about what is right and wrong, when it comes to writing.
Attendees Will Be Able To:
Know the Parts of Speech and their correct uses;
Understand Sentence Structure, including applying rules for Subject-Verb and Pronoun-Antecedent Agreement;
Be able to create Plurals and Possessives accurately and with certainty;
Review and use the rules of Spelling, Mechanics (Capitalization, Abbreviation, Number Use), and Punctuation;
Create original email / documents to employ newly-learned class material.
 
Online Format—Business Grammar and Usage is a 4-hour interactive virtual class for up to ten people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



It was great to have the opportunity to learn some new techniques and to gain more awareness of how I present myself. The most immediately applicable uses have been in reducing my “ums” and “ahs” and in trying to come to my point in a more succinct way. I’ve been cultivating this awareness in one-on-one settings; meetings and individual conversations.
Christina Vargas

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