Wakefield

<section data-element_type="section" data-id="141278d" fr-original-style=" color: rgb(102, 102, 102);" id="isPasted" style="color: rgb(102, 102, 102); box-sizing: border-box;"><div data-element_type="column" data-id="e6dbe55" fr-original-style="" style="box-sizing: border-box;"><div data-element_type="widget" data-id="2d2bccd" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h3 fr-original-style=" color: var( --e-global-color-primary );" style="color: var( --e-global-color-primary ); box-sizing: border-box;">Overview</h3></div></div></section><section data-element_type="section" data-id="39ea9a9" fr-original-style=" color: rgb(102, 102, 102);" style="color: rgb(102, 102, 102); box-sizing: border-box;"><div data-element_type="column" data-id="b1085b2" fr-original-style="" style="box-sizing: border-box;"><div data-element_type="widget" data-id="4f5f5fd" data-widget_type="text-editor.default" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">Account Management is an important role within any organisation. Account Managers are responsible for nurturing customer relationships and increasing sales with their organisation&rsquo;s key customers.</p><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">The Account Manager will usually act as a first point of contact for clients; responding to complaints, purchases, project requests and any general queries. Their approach should help maintain client relationships in order to ensure that they continue to use the company for business. &nbsp;This one day course can help them learn the key skills they need.</p></div></div></section><section data-element_type="section" data-id="d4343f2" fr-original-style=" color: rgb(102, 102, 102);" style="color: rgb(102, 102, 102); box-sizing: border-box;"><div data-element_type="column" data-id="ffd5bef" fr-original-style="" style="box-sizing: border-box;"><div data-element_type="widget" data-id="9513b54" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h3 fr-original-style=" color: var( --e-global-color-primary );" style="color: var( --e-global-color-primary ); box-sizing: border-box;">Description</h3></div></div></section><section data-element_type="section" data-id="1fc27e6" fr-original-style=" color: rgb(102, 102, 102);" style="color: rgb(102, 102, 102); box-sizing: border-box;"><div data-element_type="column" data-id="cab9459" fr-original-style="" style="box-sizing: border-box;"><div data-element_type="widget" data-id="78b0f5c" data-widget_type="text-editor.default" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Build a strong account management team that are able to effectively manage customer relationships and drive sales</em></p><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">The role of account manager is both important and demanding. The account manager acts as the &lsquo;face&rsquo; of the business and should professionally represent the business by creating a strategy for success and delivering a high level of customer service. Account managers need to be effective communicators, needing to both engage with the client and also develop internal relationships to ensure promises are delivered upon. Another key responsibility of the account manager is to identify business opportunities and help drive business results for their company.</p><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">Account Management can be a very challenging role depending on the number of clients, the range of industries the clients represent, and the nature and attitude of the client. The main focus of the role is to provide continual client service to clients, this may include quarterly or annual business reviews, additions to the account in terms of extra services supplied plus face-to-face and online meetings, on a regular basis.</p><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">The Account Manager will also be responsible for delivering high levels of client service to ensure that clients do not leave and will need to create a strategy around this. This strategy will depend on the type of client in terms of size of the business commitment, Key Performance Indicators plus contractual agreements which may dictate the framework for the relationship.</p><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">Building a personal relationship as well as a business one is key to becoming an effective Account Manager. After all, &ldquo;It is easier to fire a business associate or employee than it is to fire a friend&rdquo;.</p><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why should people attend this training course?</strong></p><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">Well, just imagine if your employees were better able to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Build effective business relationships with clients and help drive sales performance.</li><li fr-original-style="" style="box-sizing: border-box;">Add value to clients and help ensure their requirements are met or exceeded.</li><li fr-original-style="" style="box-sizing: border-box;">Measure the performance of their key accounts and adapt their approach accordingly.</li><li fr-original-style="" style="box-sizing: border-box;">Understand the key attributes required for success and work on developing them.</li><li fr-original-style="" style="box-sizing: border-box;">Set a strategy for sales success and create action plans for pre-defined goals.</li><li fr-original-style="" style="box-sizing: border-box;">Monitor and measure their own performance and set their own targets.</li></ul><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">Ultimately, this training course will help employees to focus on what is required to succeed in the role of account manager, building a strategy with clear actions and helping the organisation to business success.</p></div></div></section><section data-element_type="section" data-id="9e5a8eb" fr-original-style=" color: rgb(102, 102, 102);" style="color: rgb(102, 102, 102); box-sizing: border-box;"><div data-element_type="column" data-id="3aecc93" fr-original-style="" style="box-sizing: border-box;"><div data-element_type="widget" data-id="3c41aa7" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h3 fr-original-style=" color: var( --e-global-color-primary );" style="color: var( --e-global-color-primary ); box-sizing: border-box;">Who is this course for?</h3></div></div></section><section data-element_type="section" data-id="e50691e" fr-original-style=" color: rgb(102, 102, 102);" style="color: rgb(102, 102, 102); box-sizing: border-box;"><div data-element_type="column" data-id="add1ea5" fr-original-style="" style="box-sizing: border-box;"><div data-element_type="widget" data-id="b6ba221" data-widget_type="text-editor.default" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">This Account Management training course is for anyone that works in an account management role or relevant sales function and will assist the participants in improving their working practices, developing customer relationships and in turn increasing business performance and sales success.</p></div></div></section><section data-element_type="section" data-id="c2927f7" fr-original-style=" color: rgb(102, 102, 102);" style="color: rgb(102, 102, 102); box-sizing: border-box;"><div data-element_type="column" data-id="9286bd5" fr-original-style="" style="box-sizing: border-box;"><div data-element_type="widget" data-id="0ddaee0" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h3 fr-original-style=" color: var( --e-global-color-primary );" style="color: var( --e-global-color-primary ); box-sizing: border-box;">Requirements for Attendance</h3></div></div></section><section data-element_type="section" data-id="f9cb5f1" fr-original-style=" color: rgb(102, 102, 102);" style="color: rgb(102, 102, 102); box-sizing: border-box;"><div data-element_type="column" data-id="bda27b8" fr-original-style="" style="box-sizing: border-box;"><div data-element_type="widget" data-id="3bbe8b9" data-widget_type="text-editor.default" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">Prior sales experience is recommended, but an awareness of the sales process as a minimum will suffice.</p></div></div></section>

Inovra Group

Business Development

Professional Development

Account Management

Session for up to ten delegates in a single session

Group Session

London

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">This course is designed to enhance the speaking and conversational skills of adult learners in English. Through a combination of interactive activities, discussions, and real-life scenarios, participants will develop the confidence and fluency needed to engage in various social and professional situations. Emphasis will be placed on improving pronunciation, expanding vocabulary, and refining grammar structures to communicate effectively in English.&nbsp;</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Course Duration: 10 weeks (20 sessions)</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Course Objectives:</u></strong></span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">By the end of this course, participants will:</strong></span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">1. Improve their overall speaking fluency and accuracy in English.</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">2. Enhance their listening skills to understand and respond appropriately in conversations.</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">3. Expand their vocabulary and idiomatic expressions for effective communication.</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">4. Develop confidence in speaking English in social and professional settings.</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">5. Gain a deeper understanding of cultural nuances and non-verbal communication in English-speaking countries.</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><u fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Outline:</strong></u></span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Week 1: Introduction to Conversational English</strong></span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Icebreaker activities to get to know each other</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Assessing participants&#39; current speaking level</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Setting personal goals for the course</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Week 2: Pronunciation and Intonation</strong></span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Identifying common pronunciation challenges</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Practicing correct stress and intonation patterns</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Role-playing exercises for clear communication</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Week 3: Everyday Conversations</strong></span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Engaging in small talk and greetings</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Discussing personal interests and hobbies</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Describing daily routines and activities</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Week 4: Travel and Tourism</strong></span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Asking for directions and recommendations</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Role-playing scenarios at airports, hotels, and tourist attractions</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Vocabulary related to travel and cultural experiences</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Week 5: Socialising and Networking</strong></span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Discussing personal and professional backgrounds</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Participating in group discussions and debates</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Practicing active listening and turn-taking in conversations</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Week 6: Business Communication</strong></span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Presenting ideas and opinions in a professional setting</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Negotiating and persuading effectively</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Writing and delivering effective elevator pitches</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Week 7: Job Interviews and Resume Building</strong></span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Preparing for job interviews in English</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Practicing common interview questions and answers</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Crafting a compelling resume and cover letter</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Week 8: Public Speaking and Presentation Skills</strong></span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Overcoming public speaking anxiety</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Structuring and delivering engaging presentations</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Using visual aids and body language effectively</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Week 9: Cultural Awareness and Non-verbal Communication</strong></span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Understanding cultural differences in communication</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Interpreting body language and gestures</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Role-playing cross-cultural scenarios</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Week 10: Real-life Simulations</strong></span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Applying all learned skills in real-life scenarios</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Group discussions and feedback sessions</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Reviewing progress and setting future language goals</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;">Note: This syllabus is a guideline and can be customised based on the specific needs and preferences of the participants. You can opt in and out of different modules.&nbsp;</em></span></p>

GLA Tutors Home or Online

English Pronunciation

English Language Teaching

English Speaking

English Vocabulary

Languages

English

ESOL (English for Speakers of Other Languages)

Tutoring

ESOL: Conversational & Speaking English (modular) - Online Tuition

General admission

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">This course aims to assist adult learners in improving their pronunciation skills and reducing their accents to enhance their overall communication in English. Through a variety of exercises and activities, participants will focus on specific sounds, stress patterns, intonation, and rhythm to develop clearer and more fluent speech.</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Course Duration: 10 weeks (20 sessions)</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Course Objectives:</u></strong></span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">By the end of this course, participants will:</strong></span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">1. Identify and produce accurate sounds, stress patterns, and intonation in English.</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">2. Develop awareness of their own pronunciation challenges and strategies for improvement.</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">3. Reduce their native accent to improve overall intelligibility.</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">4. Enhance their listening skills and ability to distinguish between different sounds.</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">5. Increase their confidence in spoken English communication.</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Course Outline:</u></strong></span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Week 1: Introduction to Pronunciation and Accent Reduction</strong></span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Assessing participants&#39; pronunciation strengths and areas for improvement</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Understanding the importance of pronunciation in effective communication</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Introduction to key concepts: sounds, stress, intonation, and rhythm</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Week 2: Vowel Sounds</strong></span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Identifying and producing English vowel sounds</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Practice exercises and drills for accurate vowel pronunciation</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Common pronunciation challenges and strategies for improvement</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Week 3: Consonant Sounds</strong></span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Identifying and producing English consonant sounds</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Focus on challenging consonant sounds and their correct articulation</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Practice exercises and drills for accurate consonant pronunciation</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Week 4: Word Stress and Sentence Stress</strong></span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Understanding the concept of stress and its role in English pronunciation</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Practice exercises for placing stress on the correct syllables in words and sentences</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Intonation patterns in different sentence types</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Week 5: Rhythm and Linking</strong></span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Developing a sense of rhythm in English speech</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Practice exercises for linking words together and maintaining flow</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Awareness of connected speech phenomena</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Week 6: Intonation Patterns</strong></span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Recognizing and producing different intonation patterns in English</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Practice exercises for conveying meaning through intonation</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Intonation in questions, statements, and emotions</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Week 7: Pronunciation of Commonly Mispronounced Words</strong></span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Identification and correction of commonly mispronounced words</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Practice exercises for improving pronunciation of specific words</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Strategies for self-correction and continued improvement</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Week 8: Accent Reduction Techniques</strong></span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Understanding the impact of native accents on English pronunciation</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Techniques for reducing native accents and improving intelligibility</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Practice exercises for adopting a more neutral accent</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Week 9: Listening Skills and Discrimination</strong></span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Enhancing listening skills to better distinguish between sounds</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Practice exercises for recognising and discriminating between similar sounds</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Developing an ear for correct pronunciation through listening activities</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Week 10: Review and Fluency Practice</strong></span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Reviewing course content and addressing individual needs</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Fluency practice exercises and activities</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">- Final evaluation and feedback session</span></p><p dir="ltr" style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;">Note: This syllabus is a guideline and can be customised based on the specific needs and preferences of the participants. You can opt in and out of different modules.</em></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;">&nbsp;</em></span></p>

Academic English

Corporate Learning & Development

Learning

Business English

ESOL - Pronunciation and Accent Reduction (modular) - Online Tuition

Harpenden

<p>Any successful business manager will tell you that you never get the deal you deserve - you always get the deal you negotiate!</p><p>This two-day workshop includes recent research and practical techniques from the Harvard Business School Negotiation Project and provides a unique opportunity to learn and practice these skills in a safe environment using up to date materials and life-like practice negotiation case studies.</p>This course will help participants to:<ul><li>Understand the basics of negotiation</li><li>Develop negotiating skills</li><li>Increase their business acumen</li><li>Develop their communication skills</li><li>Learn the models, techniques and tools for an effective negotiation</li><li>Identify the barriers to agreements</li><li>Close the deal</li></ul><section>
                    <h3>1 What is negotiation?</h3><ul><li>Key skills for negotiation</li><li>Types of negotiation</li><li>Win-lose negotiations versus Win-win negotiations</li><li>Wise agreements and Principled Negotiation</li></ul> <h3>2 Four key negotiating concepts</h3><ul><li>BATNA - Best alternative to negotiated agreement</li><li>Setting your reservation price</li><li>ZOPA - Zone of possible agreement</li><li>Creating and trading value</li></ul> <h3>3 Business acumen</h3><ul><li>Understanding pricing, gross margins and profit</li><li>Knowing the key points on which to negotiate</li></ul> <h3>4 A Four Phase Model for negotiation</h3><ul><li>Nine steps to successful planning</li><li>Discussing a deal - creating and claiming value</li><li>Making and framing proposals</li><li>Bargaining for the winning deal</li></ul> <h3>5 Effective communication</h3><ul><li>Effective questioning</li><li>Active listening skills</li><li>Understanding and interpreting body language</li><li>Barriers to effective communication</li></ul> <h3>6 Understanding influence and persuasion</h3><ul><li>Influencing strategies</li><li>Ten proven ways to influence people</li><li>Six universal methods of persuasion</li><li>Understanding why people do business with other people</li></ul> <h3>7 Negotiating tactics</h3><ul><li>Tactics for win-lose negotiations</li><li>Tactics for win-win negotiations</li><li>Effective team negotiating</li><li>Understanding and using powerv</li><li>What do you do when the other side has more power?</li></ul> <h3>8 Barriers to agreement</h3><ul><li>Common barriers to agreement</li><li>The Negotiators Dilemma</li><li>Dealing with die-hard negotiators</li><li>Dealing with lack of trust</li></ul> <h3>9 Potential barriers to cross-border agreements</h3><ul><li>Understanding business methods and practice in other cultures</li><li>Figuring out who has the power and who makes decisions</li><li>Recognising and dealing with cultural differences</li><li>What's OK here might not be OK there</li></ul> <h3>10 Closing the deal</h3><ul><li>Four steps to closing the winning deal</li></ul> 


                </section>

The In House Training Company

Negotiation Skills

Meeting Skills

Counselling Skills

Business Communication Skills

Negotiation

Management Skills

Negotiation skills (In-House)

<h4>Overview</h4>
						<hr />
						<div></div>
							<p>
							</p><h3>OBJECTIVES</h3>

<ul>
	<li>Develop practical skills enabling effective communication at the time of an incident</li>
	<li>Familiarize students with both techniques &amp; technologies involved in crisis communication</li>
	<li>Provide a health check for your personal &amp; organizational readiness</li>
	<li>Provide the confidence to know that your response strategies are appropriate and effective</li>
	<li>Build relevant knowledge through exploring relevant case studies and practical exercises</li>
	<li>Develop flexible creative and well-motivated teams</li>
</ul>

<p><strong>Upcoming Events</strong></p>

<p><strong>Online (USD 1950)</strong></p>

<table>
	<tbody>
		<tr>
			<td><strong>Online</strong></td>
			<td><small>Streaming Live (Flexible Dates)</small></td>
		</tr>
	</tbody>
</table>

<p><strong>At Venue (USD 4500)</strong></p>

<table>
	<tbody>
		<tr>
			<td><strong>Dubai</strong></td>
			<td><small>20 Feb - 24 Feb</small></td>
		</tr>
		<tr>
			<td><strong>Istanbul</strong></td>
			<td>27 Feb - 3 March</td>
		</tr>
		<tr>
			<td><strong>London</strong></td>
			<td>20 March - 24 March</td>
		</tr>
	</tbody>
</table>

<p>For more dates and Venue, Please email <strong>sales@gbacorporate.co.uk</strong></p>
<p>
							
							</p><div>
						
					</div>

GBA Corporate

Incident & Crisis Response Communication Skills

Online

On Site

<h2>Compelling Communication</h2><p>Effective communicators just do it! It is a skill. And skills can be taught, which is why this two-day workshop is so very interactive, enabling participants to practise their skills in a positive, supportive environment.</p><p>The programme gives an overview of what great communication looks like - and the impact of getting it wrong. It focuses on the range of communication styles available to us and how we can build rapport with others so that we can be more in charge of the communication dynamic.</p><h3>Learning Objectives</h3><p>This workshop will help you:</p><ul><li>Appreciate what great communicators do</li><li>Understand how messages are communicated</li><li>See the world through a different set of eyes</li><li>Enhance your impact</li><li>See how others may perceive you</li><li>Discover how assertive you are</li><li>Practise active listening</li><li>Use Transactional Analysis in communication</li><li>Apply the DESC technique (describe-express-specify-consequences)</li><li>Give and receive feedback</li><li>Summarise and paraphrase to ensure understanding</li><li>Solve problems - at different levels of involvement</li><li>Deal with difficult people or situations</li></ul><section>
                    <h3>Day one</h3><h4>Welcome and introduction</h4><ul><li>Participants are welcomed to the programme and invited to share their personal objectives and communication challenges</li><li>Participants are given an action plan template to complete throughout the workshop</li></ul><h4>Great communication</h4><ul><li>What great communicators do</li><li>What do you do?</li><li>Assessing your current communication effectiveness</li><li>What is your 'interference'?</li></ul><h4>Perceptions</h4><ul><li>Another view...</li><li>Cultural communication</li><li>Speed feedback</li></ul><h4>Your approach</h4><ul><li>Assertiveness in communication</li><li>The reasons why you say the things you say</li><li>The iceberg model</li><li>Your impact on others</li></ul><h3>Day two</h3><h4>Effective communication techniques</h4><ul><li>Giving and receiving feedback</li><li>How to adapt/pace and lead to build rapport</li><li>The Mehrabian theory of communication</li><li>DESC technique (describe-express-specify-consequences)</li></ul><h4>How to manage conflict</h4><ul><li>What is conflict?</li><li>What is your default conflict approach?</li><li>Tools and tips for managing conflict</li><li>Practice sessions</li></ul><h4>Transactional analysis</h4><ul><li>The theory bit</li><li>Types of ego states</li><li>Communicating with similar / different ego states</li><li>Reframing situations</li></ul><h3>Problem-solving</h3><ul><li>Seeing the bigger picture</li><li>Involvementvempowerment</li><li>Your strategy for success</li><li>Actions and learning</li></ul>


                </section>

Maximum Performance

Compelling Communication

<h2>Compelling Communication: In-House</h2><p>Effective communicators just do it! It is a skill. And skills can be taught, which is why this two-day workshop is so very interactive, enabling participants to practise their skills in a positive, supportive environment.</p><p>The programme gives an overview of what great communication looks like - and the impact of getting it wrong. It focuses on the range of communication styles available to us and how we can build rapport with others so that we can be more in charge of the communication dynamic.</p><h3>Learning Objectives</h3><p>This workshop will help you:</p><ul><li>Appreciate what great communicators do</li><li>Understand how messages are communicated</li><li>See the world through a different set of eyes</li><li>Enhance your impact</li><li>See how others may perceive you</li><li>Discover how assertive you are</li><li>Practise active listening</li><li>Use Transactional Analysis in communication</li><li>Apply the DESC technique (describe-express-specify-consequences)</li><li>Give and receive feedback</li><li>Summarise and paraphrase to ensure understanding</li><li>Solve problems - at different levels of involvement</li><li>Deal with difficult people or situations</li></ul><section>
                    <h3>Day one</h3><h4>Welcome and introduction</h4><ul><li>Participants are welcomed to the programme and invited to share their personal objectives and communication challenges</li><li>Participants are given an action plan template to complete throughout the workshop</li></ul><h4>Great communication</h4><ul><li>What great communicators do</li><li>What do you do?</li><li>Assessing your current communication effectiveness</li><li>What is your 'interference'?</li></ul><h4>Perceptions</h4><ul><li>Another view...</li><li>Cultural communication</li><li>Speed feedback</li></ul><h4>Your approach</h4><ul><li>Assertiveness in communication</li><li>The reasons why you say the things you say</li><li>The iceberg model</li><li>Your impact on others</li></ul><h3>Day two</h3><h4>Effective communication techniques</h4><ul><li>Giving and receiving feedback</li><li>How to adapt/pace and lead to build rapport</li><li>The Mehrabian theory of communication</li><li>DESC technique (describe-express-specify-consequences)</li></ul><h4>How to manage conflict</h4><ul><li>What is conflict?</li><li>What is your default conflict approach?</li><li>Tools and tips for managing conflict</li><li>Practice sessions</li></ul><h4>Transactional analysis</h4><ul><li>The theory bit</li><li>Types of ego states</li><li>Communicating with similar / different ego states</li><li>Reframing situations</li></ul><h3>Problem-solving</h3><ul><li>Seeing the bigger picture</li><li>Involvementvempowerment</li><li>Your strategy for success</li><li>Actions and learning</li></ul>


                </section>

Compelling Communication: In-House

<h2>Negotiation Skills in a Day</h2><p>Anybody that has achieved success in business will tell you that you never get the deal you deserve - you only get the deal you can negotiate!</p><p>This one-day workshop is based on research findings and effective techniques from the Harvard Business School Negotiation Project; it provides a unique opportunity to learn and practice these skills in a safe environment using up to date materials and life-like practice negotiation case studies.</p><p>Our expert one day skills workshop helps participants learn the skills and behaviours of good negotiation, and how to select the most appropriate negotiation strategy and tactics to achieve the best outcome possible. Each participant will leave the day armed with the confidence and practical negotiation skills to successfully apply in any situation.</p><h3>Learning objectives</h3><p>After completing this course participants will be able to:</p><ul><li>Understand the main types and style of negotiation and use the most appropriate strategy and tactics for each of them to achieve the best agreement</li><li>Apply the four most important concepts to put themselves in the strongest possible position in any negotiation</li><li>Use a systematic approach to preparing, presenting and concluding negotiated agreements</li><li>Analyse the power dynamics in a negotiation and apply tried and tested methods for communicating with, influencing and persuading the other side in a negotiation</li><li>Anticipate common barriers to agreement and use a tested approach to successfully concluding the deal they deserve!</li></ul><section>
                    <h3>What is negotiation?</h3><ul><li>Types of negotiation</li><li>Win-lose negotiations versus win-win negotiations</li><li>Wise agreements and principled negotiation</li><li>Key skills needed for negotiation</li></ul><h3>The four key negotiating concepts</h3><ul><li>BATNA - Best Alternative To Negotiated Agreement</li><li>Setting your reservation price</li><li>ZOPA - Zone Of Possible Agreement</li><li>Creating and trading value</li></ul><h3>Using a four phase model for negotiation</h3><ul><li>Nine steps to successful planning</li><li>Discussing a deal - creating and claiming value</li><li>Making and framing proposals</li><li>Bargaining for the winning deal</li></ul><h3>Communicating, influencing and persuading</h3><ul><li>Effective questioning and listening skills</li><li>Understanding and interpreting body-language</li><li>Barriers to effective communication</li><li>Understanding and using power</li><li>Proven ways to influence people</li><li>Six universal methods of persuasion</li></ul><h3>Negotiating tactics</h3><ul><li>Understanding what matters - what the numbers mean</li><li>Tactics for win-lose negotiations</li><li>Tactics for win-win negotiations</li><li>Effective team negotiating</li></ul><h3>Barriers to agreement</h3><ul><li>Common barriers to agreement</li><li>Dealing with die-hard negotiators</li><li>Dealing with lack of trust</li></ul><h3>Closing the deal</h3><ul><li>Four steps to closing the winning deal</li><li>How to know when to walk away from a deal</li></ul>


                </section>

Negotiation Skills in a Day

<h2>Negotiation Skills in a Day: In-House</h2><p>Anybody that has achieved success in business will tell you that you never get the deal you deserve - you only get the deal you can negotiate!</p><p>This one-day workshop is based on research findings and effective techniques from the Harvard Business School Negotiation Project; it provides a unique opportunity to learn and practice these skills in a safe environment using up to date materials and life-like practice negotiation case studies.</p><p>Our expert one day skills workshop helps participants learn the skills and behaviours of good negotiation, and how to select the most appropriate negotiation strategy and tactics to achieve the best outcome possible. Each participant will leave the day armed with the confidence and practical negotiation skills to successfully apply in any situation.</p><h3>Learning objectives</h3><p>After completing this course participants will be able to:</p><ul><li>Understand the main types and style of negotiation and use the most appropriate strategy and tactics for each of them to achieve the best agreement</li><li>Apply the four most important concepts to put themselves in the strongest possible position in any negotiation</li><li>Use a systematic approach to preparing, presenting and concluding negotiated agreements</li><li>Analyse the power dynamics in a negotiation and apply tried and tested methods for communicating with, influencing and persuading the other side in a negotiation</li><li>Anticipate common barriers to agreement and use a tested approach to successfully concluding the deal they deserve!</li></ul><section>
                    <h3>What is negotiation?</h3><ul><li>Types of negotiation</li><li>Win-lose negotiations versus win-win negotiations</li><li>Wise agreements and principled negotiation</li><li>Key skills needed for negotiation</li></ul><h3>The four key negotiating concepts</h3><ul><li>BATNA - Best Alternative To Negotiated Agreement</li><li>Setting your reservation price</li><li>ZOPA - Zone Of Possible Agreement</li><li>Creating and trading value</li></ul><h3>Using a four phase model for negotiation</h3><ul><li>Nine steps to successful planning</li><li>Discussing a deal - creating and claiming value</li><li>Making and framing proposals</li><li>Bargaining for the winning deal</li></ul><h3>Communicating, influencing and persuading</h3><ul><li>Effective questioning and listening skills</li><li>Understanding and interpreting body-language</li><li>Barriers to effective communication</li><li>Understanding and using power</li><li>Proven ways to influence people</li><li>Six universal methods of persuasion</li></ul><h3>Negotiating tactics</h3><ul><li>Understanding what matters - what the numbers mean</li><li>Tactics for win-lose negotiations</li><li>Tactics for win-win negotiations</li><li>Effective team negotiating</li></ul><h3>Barriers to agreement</h3><ul><li>Common barriers to agreement</li><li>Dealing with die-hard negotiators</li><li>Dealing with lack of trust</li></ul><h3>Closing the deal</h3><ul><li>Four steps to closing the winning deal</li><li>How to know when to walk away from a deal</li></ul>


                </section>

Negotiation Skills in a Day: In-House

<h3 style="color: rgb(68, 68, 68); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(68, 68, 68);">Overview</h3><p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">Challenging behaviour is causing increasing concern today as many individuals have increasing levels of stress and uncertainty in their lives. This behaviour can be due to factors such as anxiety, neglect, abuse, learning disabilities and conditions like dementia. Understanding the causes of challenging behaviour is the first step towards finding ways to support individuals and manage their behaviour.</p><h2 style="color: rgb(68, 68, 68); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">Details</h2><h3 style="color: rgb(68, 68, 68); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">What will I learn on this course?</h3><p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">At the end of this training, you will be able to:</p><ul style="color: rgb(68, 68, 68); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);"><li fr-original-style="" style="box-sizing: border-box;">Define &lsquo;Challenging Behaviour&rsquo;</li><li fr-original-style="" style="box-sizing: border-box;">Explore patterns of behaviour</li><li fr-original-style="" style="box-sizing: border-box;">Possible causes and forms it can take</li><li fr-original-style="" style="box-sizing: border-box;">Understand the importance of effective communication</li><li fr-original-style="" style="box-sizing: border-box;">Explore management of behaviour</li><li fr-original-style="" style="box-sizing: border-box;">Recognise when we might be at risk if situations escalate</li><li fr-original-style="" style="box-sizing: border-box;">Describe how to avoid danger and recognise your limits of practice</li></ul><h3 style="color: rgb(68, 68, 68); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">Certification</h3><p style="color: rgb(68, 68, 68); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);">Successful candidates will receive certification of achievement.</p>

Prima Cura Training

Dementia

Anxiety Management

Challenging Behaviour

Behaviour Management

Challenging behaviour is causing increasing concern today as many individuals have increasing levels of stress and uncertainty in their lives. Understanding the causes of challenging behaviour is the first step towards finding ways to support individuals and manage their behaviour.

Behaviours that Challenge

Manchester

Nottingham

Birmingham

Liverpool 

Key Facts:


COURSE 1: PERIPHERAL I.V. CANNULATION COURSE (GPT008)



ONLINE STUDY - In your own time (approx. 5-6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 3 (Advanced Level) - Ireland Level 5
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 3 (Ireland Level 5)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Safely and competently set up and maintain a Peripheral IV Infusion.


Attend a classroom location to complete your practical training.

 
Course Itinerary:
PART 1 - THEORY (ONLINE)
M1 - Peripheral IV Cannulation - Introduction:
Definitions - understanding terminology relating to PIVC.
IV Therapy and NMC guidelines.
M2 - Legal & Professional Responsibilities:
Legal Obligations and Accountability. Criminal, Civil and
Contractual law in Healthcare. Vicarious Liability and your
Duty of Care.
M3 - Anatomy & Physiology:
Sites appropriate to IV cannulation. Hand vs. arm.
Advantages and disadvantages of relevant veins.
An overview of Homeostasis and Fluid Balance.
M4 - Hygiene and Infection Prevention & Control (IPC):
Reducing healthcare-associated infections. Keeping Safe.
Bloodborne Pathogens and Work Practice Controls.
Standard Precautions. Waste Disposal. Needle-stick injuries.
M5 - Indications and Advantages:
When to cannulate, infusion types and benefits over
alternative infusion routes. Continuous and intermittent infusion.
Prophylactic use before procedures and in unstable patients.
Contraindications.
M6 - Equipment:
Cannula types, sizes and colour coding. How to select
appropriate size. Equipment overview for total procedure.
M7 - Vein Choice for Cannulation:
Correct vein selection. Which veins to avoid.
How to manage an unsuccessful cannulation.
M8 - Procedures:
Full procedure for cannulation including correct documentation.
M8: Guide to Cannulation - revision
M8: Video - Recap with full procedure
M9 - Contraindications:
When inappropriate to cannulate including patients with specific health conditions.
M10 - Complications:
A detailed look at potential complications during and after
cannulation, including phlebitis, infections, petechiae and haematomas. Clinical signs and corrective actions.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM:
1 - Welcome, introductions and overview:
Classroom - registration and introductions.
Virtual Classroom - audio/visual checks and registration.
2 - Legal & Professional Responsibilities:
Overview and discussion.
3 - Anatomy - key points (appropriate to PIVC):
Arteries and veins. Selecting an approprate site. Sites to avoid and “first choice” sites.
4 - Cannulae - selection and types:
A detailed look at different types of cannulas, respective benefits and attributes. Selectinng an appropriate pVAD.
5 - Complications:
Complications of pVAD insertion including examples of
infiltration, haematoma, extravasation and transfixation.
6 - VIP Score:
Understanding and using the Visual Infusion Phlebitis score.
7 - Equipment - overview:
We take a look at all essential equipment required for PIVC.
8 - PRACTICAL SESSIONS:
Multiple practical sessions throughout the session.
9 - Fluids:
The importance of understanding fluids. Includes detailed overview of: maintenance fluids, Hartmann’s solution, Colloids (and risks), blood products.
10 - Infusion Rates:
Calculating infusion rates and drops per minute.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)
Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.





Key Facts:


COURSE 2: VACCINATION / INJECTION COURSE (GPT601)



ONLINE STUDY - In your own time (approx. 5-6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)


Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (FDSc Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)



SUITABLE FOR:
- MEDICAL / HEALTHCARE (trainees and professionals)
- AESTHETIC THERAPISTS (all levels)

 
This Vaccination / Injection Course is a nurse or paramedic-led half-day session covering all essential theory and practical skill-sets required to deliver effective Intramuscular, Intradermal and Subcutaneous injections / vaccinations.
 
PART 1 - THEORY (online)
Delegates will fully understand the theory and will be able to demonstrate they can identify the correct patient, gain consent and safely administer a vaccine or injection, conforming to WHO and Skills for Health recommended standards.
 
Itinerary:
M01 Course Overview and brief history
M02 Infection Protection Control
M03 Professionalism and Effective Communication
M04 Understanding injection procedures
M05 Why do we vaccinate?
M06 The immune system and how vaccines work. Vaccine types and composition.
M07 The National Vaccine Policy & Schedule
M08 Vaccine preventable diseases
M08A – Covid-19 Update
M09 Vaccines - understanding the reconstitution process
M10 Storage and Handling – understanding correct procedures and protocols
M11 Equipment – Syringes and Syringe Types, Needles and Needle Types, SDV (Single-Dose Vials), MDV (Multi-Dose Vials), Pre-Filled Syringes, Gloves and PPE.
M12 Vaccination sites, techniques and anatomical site selection
i) Intramuscular (IM) Injection
ii) Subcutaneous (SubCut) Injection
iii) Intradermal (ID) Injection
M13 Legal requirements, Consent and Standard Operating Procedures
M14 Adverse Reactions and Basic Life Support Guidance
M15 Record keeping & Documentation
 
PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING
PART 2 - CLASSROOM (am, pm or evening sessions)
3 - 4 hours skill-set development with practical demonstrations and hands-on experience performing Intramuscular, Intradermal and Subcutaneous Injections.
 


How do I attend?

EITHER -
CLASSROOM OPTION - Complete your theory training online at home or work, then attend one of our scheduled classroom locations, completing your Peripheral IV Cannulation Course and your Injection Course on the same day.
Our Peripheral IV Cannulation Course and Injection Course training kits are supplied at no charge when booking our virtual classroom training option.
If you would like to add one or both of these kits to your classroom training option then these are available for you to add at time of booking. Training kits mirror the same equipment and supplies used in the classroom and both include detailed video instructions, allowing you to continue to practice and "hone" your skills after you have completed your practical training.

OR -

VIRTUAL CLASSROOM OPTION- Complete your theory training online at home or work, then join us for your one full day to complete your cannulation and injection course training.

Our Virtual Classroom option includes two very comprehensive training kits - one for your cannulation course and one for your injection course. Kits are included at no charge (normally £79.95 and £39.95 respectively) and are yours to keep and to continue to practice with after you have finished your courses. The equipment and supplies included in your kits are the same as those used if you choose the classroom option.

How do I book?

Choose whether you would like to attend in a classroom or if you would like to complete your training by virtual classroom.
Click on the Classroom - Booking Options or Virtual Classroom - Booking Options buttons below to see all upcoming dates and locations.

Additional Courses suitable for Aesthetic Therapists:
Our popular Introduction to Phlebotomy Course also trains you to perform venepuncture at Advanced Level. We offer both classroom and virtual classroom options for this course and a comprehensive Practise@Home Training Kit is provided for our virtual classroom option. Both options are accredited at Advanced Level.
If you already have phlebotomy skills (or decide to enroll on our phlebotomy training course) then you will be able to offer your clients Platelet-Rich Plasma (PRP) Treatments, also known as Vampire Facials. Our PRP (Vampire Facials) Course trains you in the harvesting, preparation and treatment of PRP for application to your clients as required. We offer both classroom and virtual classroom options for this course and a comprehensive Practise@Home Training Kit is provided for our virtual classroom option. Both options are accredited at Foundation Degree Level.

If you would like to "mix and match" your training dates and/or locations or would like to build your own package of courses then please call our admin team on 01525 713377 who will be more than happy to put a training package together for you on dates and / or locations that suit you.

All courses are dually accredited and are Skills for Health & WHO compliant.

Geopace Training

Medical Aesthetics

Allied Health

Platelet-rich plasma (PRP)

Intravenous Cannulation

Aesthetic Practitioner

Facial Aesthetics

THIS COURSE PACKAGE INCLUDES:
1: PERIPHERAL I.V. CANNULATION - IV THERAPIES COURSE (GPT008)
2: VACCINATION / INJECTION COURSE (GPT601)

Learn how to administer injectables and intravenous therapies ...

FAST-TRACK YOUR AESTHETICS TRAINING

WITH OUR

COMPLETE TRAINING PACKAGE

20% Multi-Course Discount

    Cover all stages from Level 1 through to Level 4 (FDSc)

    Cover your theory training online

    Complete your advanced practical training in 1 day

    Practical training in Classroom or Virtual Classroom

    Comprehensive Practise@Home training kits for VC

    Awards 2 accredited qualifications

    Dual Accreditations for all courses

    Covers all steps required to safely perform injectables

    Covers all steps required to safely perform IV therapies

    Practise IV on artificial arm with fake blood

    Practise injection techniques on realistic injection pads

    Learn beginner to advanced skills and techniques

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Aesthetic Therapy Training - Beginner to Advanced PACKAGE

General Admission

Reading

Dickson Training Ltd

ILM Level 5 Qualifications in Business Coaching and Mentoring

Diploma (Zoom)

Certificate (Zoom)

Diploma

Certificate

ILM Level 3 Award in Leadership and Management

Online Course

Classroom Course

Caerphilly

<p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);">This workshop will builds the skills and confidence of tutors, trainers and assessors, to enable them to have conversations about mental health and wellbeing with their learners.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">The course focuses on knowing how to better support your learners through effective communication will create an environment of trust and understanding. This course will enable you to:</p><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Build positive relationships and rapport with your learners</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Use a range of questioning techniques with your learners to have discussions about wellbeing</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Being able to use effective questioning techniques</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Develops active listening skills</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Maintain confidentiality and know how to make referrals</div></li></ul></div><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);"><br fr-original-style="" style="box-sizing: border-box;"></div></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><h2 style="color: var(--ast-global-color-2); box-sizing: border-box;" fr-original-style=" color: var(--ast-global-color-2);">Further Information</h2><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);">&bull; Please ensure you have read our Terms and Conditions which include privacy, cancellation and course duration</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">&bull; This course can be completed bilingually. Workshops are in English. Support and mentoring for assignments and practical units can be in Welsh.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">&bull; This course can take between 3 months and a year to complete. We work at a pace to suit you, and will encourage you to complete in a timely manner.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">&bull; You may be eligible for funding for this course. Please ask about this on application. (Funding is limited and eligibility criteria apply)</p></div><div style="color: var(--ast-global-color-5); box-sizing: border-box;" fr-original-style=" color: var(--ast-global-color-5);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h2 style="color: var(--ast-global-color-2); box-sizing: border-box;" id="isPasted" fr-original-style=" color: var(--ast-global-color-2);">Benefits</h2><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><div style="color: rgb(75, 79, 88); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Develops confidence in having conversations about wellbeing</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Demonstrates commitment to learners, their learning, safety and wellbeing (Professional Standards)</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Can be used towards CPD hours</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Network with colleagues to build positive and collaborative relationships</div></li></ul></div></div>

This workshop will builds the skills and confidence of tutors, trainers and assessors, to enable them to have conversations about mental health and wellbeing with their learners.
The course focuses on knowing how to better support your learners through effective communication will create an environment of trust and understanding. This course will enable you to:
Build positive relationships and rapport with your learners
Use a range of questioning techniques with your learners to have discussions about wellbeing
Being able to use effective questioning techniques
Develops active listening skills
Maintain confidentiality and know how to make referrals



Further Information
• Please ensure you have read our Terms and Conditions which include privacy, cancellation and course duration
• This course can be completed bilingually. Workshops are in English. Support and mentoring for assignments and practical units can be in Welsh.
• This course can take between 3 months and a year to complete. We work at a pace to suit you, and will encourage you to complete in a timely manner.
• You may be eligible for funding for this course. Please ask about this on application. (Funding is limited and eligibility criteria apply)



Benefits
Develops confidence in having conversations about wellbeing
Demonstrates commitment to learners, their learning, safety and wellbeing (Professional Standards)
Can be used towards CPD hours
Network with colleagues to build positive and collaborative relationships

Panda Education and Training Ltd

Mental Health Awareness

Health & Wellbeing

Using a range a communication techniques, be able to support your learner's mental health and wellbeing. 

Supporting your learners’ wellbeing: A communication toolkit

First Line Management Course

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					<div><h3><strong><span>Overview</span></strong></h3></div>
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					<div><p>This Effective Communication Skills course will unlock your full potential and will show you how to <strong>excel in a career in Effective Communication Skills</strong>. So upskill now and reach your full potential. Everything you need to get started in Effective Communication Skills is available in this course.</p><p>Learning and progressing are the hallmarks of personal development. This Effective Communication Skills will <strong>quickly teach you the must-have</strong> <strong>skills</strong> needed to start in the relevant industry.</p></div>
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					<div><h3><strong><span>In This Effective Communication Skills Course, You Will:</span></strong></h3></div>
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					<div><ul><li>Learn strategies to boost your workplace efficiency.</li><li>Hone your Effective Communication Skills to help you advance your career.</li><li>Acquire a comprehensive understanding of various Effective Communication Skills topics and tips from industry experts.</li><li>Learn in-demand Effective Communication Skills that are in <strong>high demand among UK employers</strong>, which will help you to kickstart your career.</li></ul></div>
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					<div><p>This Effective Communication Skills course covers everything you must know to stand against the tough competition in the Effective Communication Skills field. </p><p>The future is truly yours to seize with this Effective Communication Skills. Enrol today and complete the course to achieve a Effective Communication Skills <strong>certificate</strong> that can change your professional career forever.</p></div>
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					<div><h3><strong><span>Additional Perks of Buying a Course From Institute of Mental Health</span></strong><b></b></h3></div>
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					<div><ul><li>Study online - whenever and wherever you want.</li><li>One-to-one support from a dedicated tutor throughout your course.</li><li>Certificate immediately upon course completion</li><li>100% Money back guarantee</li><li>Exclusive discounts on your next course purchase from Institute of Mental Health </li></ul></div>
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					<div><p>Enrolling in the Effective Communication Skills course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now.</p></div>
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					<div><section><div><div><div><div><div><div><div><div><p>After studying the Effective Communication Skills course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate. </p></div></div></div></div></div></div></div></div></section></div>
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					<div><p>Upon successfully completing the Effective Communication Skills course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99.</p></div>
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					<div><h3><strong><span>Who Is This Course for?</span></strong></h3></div>
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					<div><p>This Effective Communication Skills is suitable for anyone aspiring to start a career in Effective Communication Skills; even if you are new to this and have no prior knowledge on Effective Communication Skills, this course is going to be very easy for you to understand. </p><p>And if you are already working in the Effective Communication Skills field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. </p><p>Taking this Effective Communication Skills course is a win-win for you in all aspects. </p><p>This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education.</p></div>
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					<div><h3><strong><span>Requirements</span></strong></h3></div>
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					<div><p>This Effective Communication Skills course has no prerequisite. </p><p>You don't need any educational qualification or experience to enrol in the Effective Communication Skills course.</p><p>Do note: you must be at least 16 years old to enrol.</p><p>Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Effective Communication Skills course.</p><p>Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills.</p></div>
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					<td colspan="4">Winning With Communication</td>
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					<td>Introduction To Communication - Goals &amp; Benefits</td>
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					<td><span><i></i> 00:07:00</span></td>
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					<td><span><i></i> 00:14:00</span></td>
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					<td><span><i></i> 00:17:00</span></td>
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					<td>Fundamentals Of Communication - Part 1</td>
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					<td><span><i></i> 00:06:00</span></td>
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					<td>Fundamentals Of Communication - Part 2</td>
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					<td><span><i></i> 00:08:00</span></td>
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					<td>Great Communication Tips - Part 1</td>
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					<td><span><i></i> 00:14:00</span></td>
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					<td><span><i></i> 00:19:00</span></td>
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					<td>Self-Talk &amp; Powerful Language</td>
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					<td><span><i></i> 00:10:00</span></td>
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					<td><span><i></i> 00:06:00</span></td>
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					<td>Still MORE Great Tips! Part 1</td>
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					<td><span><i></i> 00:12:00</span></td>
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					<td>Still MORE Great Tips! Part 2</td>
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					<td><span><i></i> 00:08:00</span></td>
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					<td>Still MORE Great Tips! Part 3</td>
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					<td><span><i></i> 00:05:00</span></td>
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					<td>PROMO Communication (BEST)</td>
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					<td><span><i></i> 00:06:00</span></td>
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Overview
This Effective Communication Skills course will unlock your full potential and will show you how to excel in a career in Effective Communication Skills. So upskill now and reach your full potential. Everything you need to get started in Effective Communication Skills is available in this course.
Learning and progressing are the hallmarks of personal development. This Effective Communication Skills will quickly teach you the must-have skills needed to start in the relevant industry.
In This Effective Communication Skills Course, You Will:
Learn strategies to boost your workplace efficiency.
Hone your Effective Communication Skills to help you advance your career.
Acquire a comprehensive understanding of various Effective Communication Skills topics and tips from industry experts.
Learn in-demand Effective Communication Skills that are in high demand among UK employers, which will help you to kickstart your career.
This Effective Communication Skills course covers everything you must know to stand against the tough competition in the Effective Communication Skills field. 
The future is truly yours to seize with this Effective Communication Skills. Enrol today and complete the course to achieve a Effective Communication Skills certificate that can change your professional career forever.
Additional Perks of Buying a Course From Institute of Mental Health
Study online - whenever and wherever you want.
One-to-one support from a dedicated tutor throughout your course.
Certificate immediately upon course completion
100% Money back guarantee
Exclusive discounts on your next course purchase from Institute of Mental Health
Enrolling in the Effective Communication Skills course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now.
Process of Evaluation
After studying the Effective Communication Skills course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate. 
Certificate of Achievement

Upon successfully completing the Effective Communication Skills course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99.
Who Is This Course for?
This Effective Communication Skills is suitable for anyone aspiring to start a career in Effective Communication Skills; even if you are new to this and have no prior knowledge on Effective Communication Skills, this course is going to be very easy for you to understand. 
And if you are already working in the Effective Communication Skills field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. 
Taking this Effective Communication Skills course is a win-win for you in all aspects. 
This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education.
Requirements
This Effective Communication Skills course has no prerequisite. 
You don't need any educational qualification or experience to enrol in the Effective Communication Skills course.
Do note: you must be at least 16 years old to enrol.
Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Effective Communication Skills course.
Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills.
 Course Curriculum

Winning With Communication			
	Introduction To Communication - Goals & Benefits		00:07:00
	Key Principles Of Communication		00:14:00
	We Are ALWAYS Communicating		00:17:00
	Fundamentals Of Communication - Part 1		00:06:00
	Fundamentals Of Communication - Part 2		00:08:00
	Great Communication Tips - Part 1		00:14:00
	Great Communication Tips - Part 2		00:19:00
	Self-Talk & Powerful Language		00:10:00
	Miscommunication		00:06:00
	Still MORE Great Tips! Part 1		00:12:00
	Still MORE Great Tips! Part 2		00:08:00
	Still MORE Great Tips! Part 3		00:05:00
	Final Thoughts and Suggestions		00:06:00
	PROMO Communication (BEST)		00:06:00

IOMH - Institute of Mental Health

Networking

Communication Skills

Effective Communication Skills

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time <em fr-original-style="" style="box-sizing: border-box;">Essentials in Communication and Co-production with Parents/Carers</em>. We recommend that you have completed the &#39;Essentials&#39; course before booking this course (please see our booking page or contact <span style="color: rgb(209, 72, 65); box-sizing: border-box;" fr-original-style="color: rgb(209, 72, 65);">admin@bornattherighttime.com</span> to find out more).&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.</span><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Content</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Using lived experience to understand what can lead to conflict and relationship breakdown&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Relationship building and avoiding conflict and t</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">he factors underpinning challenging situations and difficult conversations&nbsp;</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">System structures which negatively affect effective communication and collaboration&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The impact of trauma and use of trauma informed practice&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">BRAVING inventory (Brene Brown) and creating healthy boundaries&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ways to create professional, meaningful connection with parents/carers in the current context.<br fr-original-style="" style="box-sizing: border-box;"></span></span></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Delivery</strong></span></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);">2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024</span></li></ul>

This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time Essentials in Communication and Co-production with Parents/Carers. We recommend that you have completed the 'Essentials' course before booking this course (please see our booking page or contact admin@bornattherighttime.com to find out more). 
Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.

Content
Using lived experience to understand what can lead to conflict and relationship breakdown
Relationship building and avoiding conflict and the factors underpinning challenging situations and difficult conversations
System structures which negatively affect effective communication and collaboration
The impact of trauma and use of trauma informed practice
BRAVING inventory (Brene Brown) and creating healthy boundaries
Ways to create professional, meaningful connection with parents/carers in the current context.
Delivery
2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024

Born at the Right Time

Learning Disability Nurse

SENCO

Allied Health Professions (AHP)

Midwifery

Healthcare Workers

Sen Teaching Assistant

Speech & Language Therapist

Social Worker

Occupational Therapist

Disability Awareness

Speech & Language Therapy (SLT)

Social Care

Learning Disability

Physiotherapist

Inspiring, interactive and unique 4-hour CPD certified Communication and Co-production training. 

Difficult Conversations, Conflict and Relationship Building with Parents/Carers (Oct 24)

<p><strong>24 Hour Flash Deal **25-in-1 </strong><strong>Effective Communication Skills: Building Connections </strong><strong>Mega Bundle**</strong></p><p><strong> </strong><strong>Effective Communication Skills: Building Connections </strong><strong>Enrolment Gifts  **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter **</strong></p><p>Take the initial steps toward a successful long-term career by studying the <strong>Effective Communication Skills: Building Connections</strong> package online with <strong>Studyhub </strong>through our online learning platform. The Effective Communication Skills: Building Connections bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.</p><p>This <strong>Effective Communication Skills: Building Connections </strong>course provides complete 360-degree training on Effective Communication Skills: Building Connections. You'll get not one, not two, not three, but <strong>twenty-five </strong>Effective Communication Skills: Building Connections courses included in this course. Plus Studyhub's signature <strong>Forever Access</strong> is given as always, meaning these Effective Communication Skills: Building Connections courses are yours for as long as you want them once you enrol in this course</p><p><strong>This Effective Communication Skills: Building Connections Bundle consists the following career oriented courses:</strong></p><ul><li>Course 01: Effective Communication Skills Diploma</li><li>Course 02: Diploma in Workplace Professionalism and Communication</li><li>Course 03: Master English Speaking 1</li><li>Course 04: Master English Speaking 2</li><li>Course 05: Communication and Organisational Skills</li><li>Course 06: Communication Skills: Body of the Speech, Expressions &amp; Body Movements</li><li>Course 07: Business English and Communication Skills</li><li>Course 08: Ultimate Job Interview in English</li><li>Course 09: Creating a Professional LinkedIn profile</li><li>Course 10: Personal and Networking Skills</li><li>Course 11: Negotiation Skills</li><li>Course 12: Report Writing</li><li>Course 13: Persuasion and Influencing Skills</li><li>Course 14: Virtual Team Building &amp; Management</li><li>Course 15: Conflict Resolution</li><li>Course 16: Emotional Intelligence and Social Management Diploma</li><li>Course 17: Public Speaking: Presentations like a Boss</li><li>Course 18: Diversity Training</li><li>Course 19: Diploma in Career Development and Passion</li><li>Course 20: Business Networking Skills</li><li>Course 21: Influencing and Negotiation Skills</li><li>Course 22: Delegation Skills Training</li><li>Course 23: Time Management</li><li>Course 24: Leadership Skills Training</li><li>Course 25: Assertiveness Skills</li></ul> <p>The <strong>Effective Communication Skills: Building Connections </strong>course has been prepared by focusing largely on Effective Communication Skills: Building Connections career readiness. It has been designed by our Effective Communication Skills: Building Connections specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners.</p><p>The Effective Communication Skills: Building Connections Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Effective Communication Skills: Building Connections bundle course has been created with <strong>twenty-five </strong>premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field.</p><p>This Effective Communication Skills: Building Connections Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Effective Communication Skills: Building Connections Elementary modules, allowing our students to grasp each lesson quickly.</p><p>The Effective Communication Skills: Building Connections course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc.</p><p><strong>In this exclusive </strong><strong>Effective Communication Skills: Building Connections </strong><strong>bundle, you really hit the jackpot. Here's what you get:</strong></p><ul><li>Step by step Effective Communication Skills: Building Connections lessons</li><li>One to one assistance from Effective Communication Skills: Building Connectionsprofessionals if you need it</li><li>Innovative exams to test your knowledge after the Effective Communication Skills: Building Connectionscourse</li><li>24/7 customer support should you encounter any hiccups</li><li>Top-class learning portal</li><li>Unlimited lifetime access to all twenty-five Effective Communication Skills: Building Connections courses</li><li>Digital Certificate, Transcript and student ID are all included in the price</li><li>PDF certificate immediately after passing</li><li>Original copies of your Effective Communication Skills: Building Connections certificate and transcript on the next working day</li><li>Easily learn the Effective Communication Skills: Building Connections skills and knowledge you want from the comfort of your home</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This <strong>Effective Communication Skills: Building Connections </strong>training is suitable for -</p><ul><li>Students</li><li>Recent graduates</li><li>Job Seekers</li><li>Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Effective Communication Skills: Building Connections</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To participate in this <strong>Effective Communication Skills: Building Connections </strong>course, all you need is -</p><ul><li>A smart device</li><li>A secure internet connection</li><li>And a keen interest in Effective Communication Skills: Building Connections</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>You will be able to kickstart your <strong>Effective Communication Skills: Building Connections </strong>career because this course includes various courses as a bonus. This Effective Communication Skills: Building Connections is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Effective Communication Skills: Building Connections career opportunities.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><ul><li>CPD Accredited e-Certificate - Free</li><li>CPD Accredited Hardcopy Certificate - Free</li><li>Enrolment Letter - Free</li><li>Student ID Card - Free</li></ul></div>

                        </div>

Studyhub UK

Online Course Marketing

Essential Skills

Professional Skills Course (PSC)

Business Communication

Effective Communication Skills: Building Connections

<div><div id="commonContent"><p><strong>Overview: Effective Communication Skills</strong></p><p>In today's interconnected world, effective communication is an invaluable asset. Whether you're interacting in your personal relationships, navigating professional environments, or engaging with broader communities, the ability to convey ideas, thoughts, and emotions with clarity and precision is essential. The 'Effective Communication Skills' course is designed to equip learners with the knowledge, strategies, and practical techniques necessary to become adept communicators across various mediums.</p><p> </p><p><strong>Chapter 1: Effective Communication</strong></p><p>The foundation of effective communication lies in understanding its fundamental principles. In this introductory chapter, learners will delve into the core concepts that underpin successful communication. From the basic elements of encoding and decoding messages to the importance of active listening and feedback, participants will gain insights into the dynamics of human interaction.</p><p>Key topics covered in this module include:</p><ul><li>The communication process: Explore the stages involved in transmitting and receiving messages, including encoding, transmitting, receiving, decoding, and feedback.</li><li>Verbal and nonverbal communication: Understand the role of both verbal language and nonverbal cues such as body language, facial expressions, and gestures in conveying meaning.</li><li>Barriers to communication: Identify common obstacles that hinder effective communication, such as noise, cultural differences, language barriers, and emotional barriers.</li><li>Active listening: Learn techniques to enhance listening skills, including paraphrasing, clarifying, summarizing, and empathizing with the speaker.</li></ul><p>Through a combination of theoretical concepts, real-world examples, and interactive exercises, learners will develop a solid understanding of the principles of effective communication and how they can be applied in various contexts.</p><p><strong>Chapter 2: Effective Verbal Communication</strong></p><p>Verbal communication plays a central role in interpersonal interactions, presentations, negotiations, and everyday conversations. In this module, participants will explore strategies for mastering the art of verbal communication and fostering meaningful connections with others through spoken language.</p><p>Key components of this chapter include:</p><ul><li>Clarity and conciseness: Discover techniques for articulating thoughts and ideas clearly and succinctly to ensure that messages are easily understood by others.</li><li>Tone and delivery: Explore the impact of tone of voice, pacing, pitch, and emphasis on the interpretation of verbal messages, and learn how to adapt these elements to different situations and audiences.</li><li>Assertiveness and confidence: Develop strategies for expressing opinions, making requests, and asserting boundaries with confidence and assertiveness, while also respecting the perspectives of others.</li><li>Effective questioning and feedback: Master the art of asking open-ended questions, providing constructive feedback, and engaging in productive dialogue to foster mutual understanding and collaboration.</li></ul><p>Through practical exercises, role-playing scenarios, and guided feedback sessions, learners will hone their verbal communication skills and gain confidence in their ability to express themselves effectively in various contexts.</p><p><strong>Chapter 3: Effective Written Communication</strong></p><p>In an age dominated by digital communication channels, the ability to communicate effectively in writing is more important than ever. This module focuses on developing proficiency in written communication, from crafting clear and concise emails to drafting persuasive reports and documents.</p><p>Key themes covered in this module include:</p><ul><li>Structure and organization: Learn how to structure written communication effectively, including the use of introductions, main body paragraphs, and conclusions to guide the reader through the content.</li><li>Clarity and precision: Explore techniques for writing clearly and concisely, avoiding jargon, ambiguity, and unnecessary complexity to ensure that messages are easily understood by the intended audience.</li><li>Tone and style: Understand the importance of tailoring the tone and style of writing to suit the purpose, audience, and context, whether it's formal, informal, persuasive, or informative.</li><li>Editing and proofreading: Develop strategies for reviewing and revising written work to correct errors in grammar, punctuation, spelling, and style, ensuring that the final product is polished and professional.</li></ul><p>By practicing writing exercises, analyzing sample texts, and receiving constructive feedback, participants will enhance their written communication skills and become more effective communicators in both personal and professional settings.</p><p> </p><p><strong>Conclusion</strong></p><p>The 'Effective Communication Skills' course provides a comprehensive framework for mastering the art of communication in today's fast-paced world. By exploring the principles of effective communication, mastering verbal and written communication techniques, and practicing through interactive exercises, participants will develop the skills and confidence needed to succeed in any communication context. Whether you're a seasoned professional looking to enhance your communication skills or an aspiring communicator seeking to build a strong foundation, this course offers valuable insights and practical strategies for achieving your goals.</p></div></div><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Chapter 1 Effective Communication</h4><div><div><ul><li><div>
<span></span><h5>
Effective Communication</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Chapter 2 Effective Verbal Communication</h4><div><div><ul><li><div>
<span></span><h5>
Effective Verbal Communication</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Chapter 3 Effective Written Communication</h4><div><div><ul><li><div>
<span></span><h5>
Effective Written Communication</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Compete High

Overview
★★ 24 Hour Limited Time Flash Sale ★★
Certificate in Business Essentials - Effective Communication at QLS Level 3
***Key Features of Certificate in Business Essentials - Effective Communication at QLS Level 3***
Free QLS Certificate
Free CPD PDF Certificate + Transcript
Unlock your potential with our Certificate in Business Essentials - Effective Communication. In today’s fast-paced business world, mastering Effective Communication is crucial. This course provides a unique blend of insights and techniques that will empower you to excel in any business environment. Effective Communication is more than just exchanging information; it's about understanding the emotion and intentions behind the information.
Effective Communication is the cornerstone of successful Business interactions. Our Certificate in Business Essentials - Effective Communication offers an in-depth exploration of communication strategies essential for thriving in a Business setting. You will learn how to convey your message clearly and effectively, whether in meetings, presentations, or everyday interactions. This course ensures that you can connect with your audience and articulate your thoughts with precision and confidence.
By enrolling in the Certificate in Business Essentials - Effective Communication, you will develop the skills needed to navigate the complexities of modern Business communication. From enhancing your verbal and non-verbal communication to mastering digital communication tools, this course covers all aspects crucial for your success. Strengthening your communication skills will not only enhance your professional relationships but also boost your career prospects, making you a valuable asset in any Business.
Facilities that you will receive after enrolling on The Certificate in Business Essentials - Effective Communication at QLS Level 3 course From Skill Up
Understand the principles of Effective Communication in Business.
Develop advanced verbal communication skills for Business settings.
Master non-verbal communication techniques.
Enhance your listening skills to improve Business interactions.
Learn to use digital communication tools effectively.
Improve your Business writing skills.
Gain confidence in public speaking and presentations.
Understand the role of emotional intelligence in communication.
Course Description
The Certificate in Business Essentials - Effective Communication is designed to provide you with the skills needed to excel in any Business environment. Effective Communication is vital for professional success, and this course covers all essential aspects. You will learn advanced communication strategies, including verbal, non-verbal, and digital communication techniques. The course will also enhance your Business writing skills, public speaking abilities, and emotional intelligence. By the end of this course, you will be well-equipped to handle any communication challenge in the Business world, making you a more effective and confident professional.
Certificates
Digital Certificate
This course comes with a free CPD Accredited PDF Copy certificate+ Transcript (according to the Learner's Choice). For additional courses, it costs £14.99 per copy.
Level 3 QLS Endorsed Hardcopy Certificate
Hard copy certificate - Included
Certificate delivery is Free for UK residents, whereas it costs £10 for international students as a delivery charge.
Note: Skill-up is a Janets-approved resale partner for Quality Licence Scheme Endorsed courses.
Hard Copy Certificate
Get CPD Accredited Hard Copy certificate for £19.99 per copy. The delivery fee for the Hard Copy certificate, however, is free for UK residents, whereas it costs £10 for international students as delivery charge.
Who is this course for?
This Certificate in Business Essentials - Effective Communication course is ideal for:
Aspiring Business professionals.
Managers seeking to improve their communication skills.
Team leaders who need to communicate effectively with their teams.
Individuals aiming to enhance their public speaking abilities.
Professionals looking to advance their Business writing skills.
Requirements
For this Diploma in Certificate in Business Essentials - Effective Communication course, you don't need any formal qualifications. Just need to have:
A strong interest in effective communication.
Commitment to completing the course.
Basic understanding of business environments.
Career path
Unlock diverse career opportunities with our Certificate in Business Essentials - Effective Communication course. Explore these lucrative paths:
Business Consultant: £30,000 - £50,000
Human Resources Manager: £35,000 - £55,000
Marketing Manager: £40,000 - £60,000
Sales Manager: £35,000 - £50,000
Customer Service Manager: £30,000 - £45,000
Project Manager: £40,000 - £65,000

Skill Up

Level 3 QLS Endorsed Diploma | 120 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support


Certificate in Business Essentials - Effective Communication at QLS Level 3


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