37 Courses in Leicester

In the modern work environment, managers and leaders must treat all colleagues with respect, including those who are challenging. Understanding the causes of difficult behaviour and being self-aware are crucial for creating a fair and inclusive workplace. This training session equips participants with the knowledge and communication tools to manage and overcome difficult behaviours effectively. This course is available to book for delivery in-house for your organisation and people exclusively, for either a half or full days training workshop. Prices are dependent on size of group ranging from a minimum of 4 to a maximum of 12 delegates. If you have a smaller number of delegates the Puritas 1:1 Leadership Coaching Programme is recommended.

As a manager and leader your role involves motivating and supporting your team for effective and productive outcomes. This course emphasises the importance of self-care and emotional intelligence to maintain personal well-being and foster team success. OBJECTIVES: * Understand why self-care is crucial for both managers and teams. * Learn strategies to prevent burnout, minimise distractions, and manage stress. * Implement methods to cultivate a balanced and supportive work environment. As a manager and leader your role involves motivating and supporting your team for effective and productive outcomes. This course emphasises the importance of self-care and emotional intelligence to maintain personal well-being and foster team success. OBJECTIVES: * Understand why self-care is crucial for both managers and teams. * Learn strategies to prevent burnout, minimise distractions, and manage stress. * Implement methods to cultivate a balanced and supportive work environment.

Our 6 hour Emergency First Aid at Work course gives the participant the knowledge, skills and confidence to deal with with first aid incidents in the work environment. Employers can book this course for their employees in the knowledge that they are fulfilling their duty to provide quality first aid training to their employees.

Level 3 Certificate in Assessing Vocational Achievement

This qualification gives the participant the knowledge and skills to take on the role of a first aider in the work environment. Employers can book this course for their employees in the knowledge that they are fulfilling their legal statutory responsibilities for providing quality first aid training

PRINCE2® PRACTITIONER : In-House Training Projects fail for a variety of reasons including poor planning, lack of defined quality criteria, poor understanding of the business drivers, inadequate control, and lack of senior management involvement in other words, lack of a structured best practice approach to project delivery. PRINCE2® (6th Edition is the current version) is a structured, process-based approach for project management providing a methodology which can be easily tailored and scaled to suit all types of projects. It is the de facto standard for project management in the UK Government and is also used extensively in more than 150 countries worldwide with in excess of 20,000 organizations already benefitting from its powerful approach. It can be used easily in combination with PMI®'s PMBOK® Guide to provide a robust project methodology, or to augment an existing PMBOK®-based methodology with additional rigor around areas such as Quality, Organization, and Benefits Realization. The goals of this course are to take participants to the next level of understanding and application of the PRINCE2® methodology and to prepare them to sit the Practitioner exam. Using APMG provided sample exam papers and additional project case studies, participants will learn how to apply what they learned during the Foundation course and how to approach the OTE Practitioner exam, which is aimed at testing their ability to apply PRINCE2® in an actual project environment simulated via a case study provided as part of the exam. WHAT YOU WILL LEARN You'll learn how to: * Tailor and apply the principles, themes, process structure, techniques, and management products of PRINCE2® within a work environment, via carefully selected case studies * Define the PRINCE2® 6th Edition method at the Practitioner level * Prepare for and take the Practitioner exam GETTING STARTED * Introductions * Course structure * Course goals and objectives TAILORING PRINCE2® * Tailoring PRINCE2® * Adopting PRINCE2® * Tailoring PRINCE2® to suit different projects * Adopting PRINCE2® in an organizational environment CONTROLLED START * Recap management products * Study business case and risk * Study activities and responsibilities in: * Starting up a project * Initiating a project CONTROLLED PROGRESS * Study management products and risk * Study activities and responsibilities in: * Getting work done * Monitoring and reporting * Issues and escalation CONTROLLED CLOSE * Study Activities and Responsibilities in Closing a Project * Activities and roles * Roles and Responsibilities * Principles Exercise PRODUCT-BASEDPLANNING * Producing a product breakdown structure (PBS) * Producing a product flow diagram (PFD) * Linking product breakdown structures and product flow diagrams to product descriptions

PRINCE2 AGILE® FOUNDATION: IN-HOUSE TRAINING PRINCE2 Agile® provides structure, governance, and control when working with agile concepts, methods, and techniques. It is a solution combining the flexibility and responsiveness of Agile with the clearly defined framework of PRINCE2. PRINCE2 Agile® framework covers a wide range of agile concepts, including SCRUM, Kanban, and Lean Startup. The PRINCE2 Agile® Foundation certificate is designed to help professionals deliver agile projects by tailoring PRINCE2® management controls with a broad toolset of agile delivery techniques and frameworks. PRINCE2 Agile® is an extension module tailored for forward-thinking organizations and individuals already benefiting from PRINCE2®. It provides further guidance on how to apply agile methods to the world's most recognized project management method. The purpose of the Practitioner qualification is to demonstrate that you can apply and tailor PRINCE2 Agile® in a scenario situation. WHAT YOU WILL LEARN * Understand the key aspects of PRINCE2® * Understand basic concepts behind common agile ways of working * Demonstrate the purpose of combining PRINCE2® with agile * Be able to fix and flex the aspects of a project in an agile context * Apply the PRINCE2® principles and tailor the themes, processes, and management products to a project in an agile context * Incorporate the areas that can support a PRINCE2 Agile® implementation * To prepare Participants for the PRINCE2 Agile® Foundation exam BENEFITS * Agile methods allow organizations to realize the benefits of products and potentially an earlier return on investment while products are being developed and improved. * Improved communication through the use of common terminology across PRINCE2® and agile disciplines. * Develop a clear definition of how agile can govern a project's delivery, while PRINCE2® governs projects as a whole. * Seamless integration: PRINCE2 Agile® will complementPMBOK® GuideandAPM Body of Knowledge®just as PRINCE2® does currently. It will also be of interest for Program Managers with MSP® who need to understand how projects relate to the delivery mechanism. * The most up-to-date and relevant view of Agile project management methodologies, PRINCE2 Agile® references the 'flow-based' working featured in Kanban in addition to other agile concepts not covered in other qualifications. INTRODUCTION - GETTING STARTED PART 1 * An overview of PRINCE2 * Agile Overview * Blending PRINCE2 and Agile * What to fix and what to flex PART 2 * Agile behaviors ad the PRINCE2 Principles * Agile and the PRINCE2 Themes PART 3 * Focus areas * Agile and the PRINCE2 Processes * Examination preparation * Examination. Summary - What did we learn, and how can we implement this in our work environment?

BETTER BUSINESS CASES™ FOUNDATION: IN-HOUSE TRAINING: IN-HOUSE TRAINING Better Business Cases™ is based on the Five Case Model - which is the UK government's best practice approach to structuring spending proposals and making effective business decisions. Using this best practice approach will allow organizations to reduce unnecessary spending and improve the decision-making process which gives you a greater chance of securing necessary funding and support for initiatives. The goal of the foundation course is to enable participants to work effectively with a team to develop a strong business case in their work environment. WHAT YOU WILL LEARN At the end of this program, you will be able to: * Describe the philosophy and the underlying rationale of the Five Case Model * Identify different types of business case, their purpose, who is responsible for them * Recognize when the different types are required in the development of a spending proposal * Develop the business case in relation to other recognized and recommended best practices for programme and project management OVERVIEW OF THE FIVE CASE MODEL * Five key components of a business case and the order in which they are presented * Three key stages in the development of a spending proposal * Definition of a programme / project and the key differences between programmes and projects * Purpose of a Business Justification Case (BJC) and in what circumstances it should be considered * Purpose of a Strategic Outline Case (SOC) * Purpose of an Outline Business Case (OBC) * Purpose of a Full Business Case (FBC) * Relationship between policies, strategies, programmes, and projects and their deliverables DEVELOPING THE STRATEGIC CASE * Purpose and core content of a Strategic Case * Purpose of SMART robust spending objectives and the key objectives for spend: economy, efficiency, effectiveness, re-procurement, and statutory or regulatory compliance * Four main categories of benefits criteria and the parties involved in their development * Three key categories of risk * Purpose of identifying constraints and dependencies * Difference between direct and indirect benefits DEVELOPING THE ECONOMIC CASE * Purpose and core content of an Economic Case * Purpose of critical success factors and the key critical success factors based upon the Five Case Model * Purpose of the long list options and how to generate options and undertake SWOT analysis * Minimum of four short-list options, how they are derived, and what they should include (Reference Project / Public Sector Comparator [PSC]) * Difference between the preferred way forward and the preferred option * Purpose, objectives, key participants, and outputs of Workshop Stage 2 - identifying and assessing the options * Rules that should be followed for the treatment of costs and benefits * Key differences between economic appraisals and financial appraisals * Factors considered when selecting the preferred option DEVELOPING THE COMMERCIAL CASE * Purpose and core content of a Commercial Case * Guiding principles when apportioning risk between the contractual parties * Purpose of payment mechanisms * Purpose of Step 9 in the development framework: Contracting for the deal DEVELOPING THE FINANCIAL CASE * Purpose and core content of a Financial Case * The financial statements required for all projects * The possible impacts to consider DEVELOPING THE MANAGEMENT CASE * Purpose and core content of a Management Case * Purpose of a programme / project management strategy, framework, and plan * Purpose of a change management strategy, framework, and plan * Purpose of a benefits realization strategy, framework, and register / plan * Purpose of a risk management strategy, framework and register / plan * Purpose of a post programme / project evaluation strategy, framework, and plan

INTRODUCTION TO DESIGN THINKING: IN-HOUSE TRAINING Innovation is the cornerstone of highly successful companies, especially those that continue to be successful over the years and decades. Design thinking practices fuel this continual innovation, as they are the critical links from inspiration to delivery, concept to showroom floor, and start-up to global business. Design thinking is a structured approach to promoting innovation and creative problem-solving. It is not a new approach. It has been around for centuries, as the art, architecture, and inventions of mankind illustrate. By examining the steps to achieving great design and maximum utility of product, design thinking approaches provide a framework in which to develop new solutions to problems and new products to sell. This highly interactive course is designed to help participants think like designers to generate innovation, and to help teams to produce more innovation and creativity. Since design thinking is based on doing rather than thinking, we participants are challenged to apply the techniques, in the classroom, to create new ideas and solutions to a case study project. WHAT YOU WILL LEARN At the end of this program, you will be able to: * Explain the underlying principles and value of using Design Thinking for innovation * Describe the basic concepts of the Stanford Model for Design Thinking * Evaluate a set of basic Design Thinking techniques for application to your projects * Apply tools, techniques, and skills aligned with the 5 stages of the Stanford Model * Drive innovation through Design Thinking at some level in your work environment FOUNDATION CONCEPTS * Problems and solutions * The Design Thinking difference * Design Thinking skills and abilities * Design Thinking mindset * Design Thinking frameworks STAGES OF DESIGN THINKING * Problems and solutions * The Design Thinking difference * Design Thinking skills and abilities * Design Thinking mindset * Design Thinking frameworks GENERAL PRACTICES * Team formation * Visualization * Improvisation * Personalization EMPATHIZE PRACTICES * Overview of Empathize techniques * Observation * Engagement * Interviews DEFINE PRACTICES * Overview of Define practices * Unpacking techniques * Defining the customer techniques * Integrating the Define experience IDEATE PRACTICES * Overview of Ideate practices * Reusable techniques for the Ideate stage * New Ideate techniques to explore PROTOTYPE & TEST PRACTICES * Overview of Prototype practices * Examples of prototypes * Overview of Testing practices * Forms of testing techniques ADOPT AND ADAPT DESIGN THINKING * Overview of Design Thinking implementation * Design Thinking implementation challenges * Success in implementing Design Thinking SUMMARY AND NEXT STEPS * Workshop summary * Next steps: Personal Action Plans

ITIL® 4 FOUNDATION: IN-HOUSE TRAINING ITIL® 4 is built on the established core of best practice in the ITIL® guidance. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. The ITIL® 4 Foundation is based on the exam specifications specified by AXELOS for the ITIL® 4 Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL® 4 service management framework and prepare for the ITIL® 4 Foundation exam. In addition, this course offers a rich learning experience that helps the participants relate ITIL® to their own work environment. The course includes a case study (based on a fictitious organization, 'Axle Car Hire') that will help the participants understand and experience the ITIL® guiding principles, service value, practices through real-world challenges and opportunities. The rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards. WHAT YOU WILL LEARN At the end of this program, you will be able to: * Understand the key concepts of ITIL® service management * Understand how ITIL® guiding principles can help an organization to adopt and adapt ITIL® service management * Understand the four dimensions of ITIL® service management * Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect * Understand the key concepts of continual improvement * Learn the various ITIL® practices and how they contribute to value chain activities COURSE INTRODUCTION * Let's Get to Know Each Other * Course Overview * Course Learning Objectives * Course Structure * Course Agenda * Introduction to IT Service Management in the Modern World * Introduction to ITIL® 4 * Structure and Benefits of ITIL® 4 * Case Study: Axle Car Hire * Case Study: Meet the Key People at Axle * Case Study: The CIOs Vision for Axle * Exam Details * ITIL® 4 Certification Scheme SERVICE MANAGEMENT - KEY CONCEPTS * Intent and Context * Key Terms Covered in the Module * Module Learning Objectives * Value and Value Co-Creation * Value: Service, Products, and Resources * Service Relationships * Value: Outcomes, Costs, and Risks * Exercise: Multiple-Choice Questions THE GUIDING PRINCIPLES * Intent and Context * Identifying Guiding Principles * Key Terms Covered in the Module * Module Learning Objectives * The Seven Guiding Principles * Applying the Guiding Principles * Exercise: Multiple-Choice Questions THE FOUR DIMENSIONS OF SERVICE MANAGEMENT * Intent and Context * The Four Dimensions * Key Terms Covered in the Module * The Four Dimensions and Service Value System * Module Learning Objectives * Organizations and People * Information and Technology * Partners and Suppliers * Value Streams and Processes * External Factors and Pestle Model * Exercise: Multiple-Choice Questions SERVICE VALUE SYSTEM * Intent and Context * Service Value System and Service Value Chain * Module Learning Objectives * Overview of Service Value System * Overview of the Service Value Chain * Exercise: Multiple-Choice Questions CONTINUAL IMPROVEMENT * Intent and Context * Key Terms Covered in the Module * Introduction to Continual Improvement * Module Learning Objectives * The Continual Improvement Model * Relationship between Continual Improvement and Guiding Principles * Exercise: Multiple-Choice Questions THE ITIL® PRACTICES * Intent and Context * ITIL® Management Practices * Key Terms Covered in the Module * Module Learning Objectives * The Continual Improvement Practice * The Change Control Practice * The Incident Management Practice * The Problem Management Practice * The Service Request Management Practice * The Service Desk Practice * The Service Level Management Practice * Purpose of ITIL® Practices * Exercise: Crossword Puzzle