Managing Difficult People and Conversations

Description

Overview:

In the modern work environment, managers and leaders must treat all colleagues with respect, including those who are challenging. Understanding the causes of difficult behaviour and being self-aware are crucial for creating a fair and inclusive workplace. This training session equips participants with the knowledge and communication tools to manage and overcome difficult behaviours effectively.

Objectives:

• Understand the root causes of workplace tension, common behaviour triggers and inhibitors.
• Exploration of attitude and behaviour cycles, applying techniques to diffuse and calm situations.
• Prepare for and conduct difficult conversations, handling challenging interactions effectively.