If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.
A half day course for those who find themselves taking and presenting minutes for different kinds of meetings. The session will provide practical tips on how to write minutes that are clear and more concise and how to save time during the minute-taking process. It will be a useful session for both novice and experienced minute takers.
Learn from two decades of specialist equality & inclusion expertise and the pitfalls to avoid, plus adventures in self-discovery. Participants enjoy the engaging and motivational style, building up the confidence to apply deepened insights and practical tools.
This one-day or Two Session workshop will focus on a key but often ignored communication skill: Focused Listening.