Booking options
£534
£534
Delivered Online or In-Person
You travel to organiser or they travel to you
Loughborough
Full day
All levels
This one-day or Two Session workshop will focus on a key but often ignored communication skill: Focused Listening.
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If you consider the four basic communication skills - listening, speaking, reading, and writing, it is interesting to note that listening is the first learned, the most used and the least taught whereas writing is the last learned, least used and the most taught.
With that in mind, reflect on your years in education--from primary school through college. Was there ever a dedicated course offered to you in listening?'
By 'focused listening' we are referring to moving away from our hectic, 'get it done NOW' lives and moving towards more meaningful interactions with other human beings - something of a haven from our fast-paced world. More importantly, the skills taught will help create deeper, more rewarding relationships with your staff, colleagues, customers, clients and other stakeholders.
Focused listening is a way of listening that involves a clear intention and ability to concentrate on the speaker's words in order to discern what is being communicated on multiple levels. By focused listening you will hear what is, and is not being said and can pick up on subtleties that are often missed with more superficial, hurried listening. By taking the time to truly listen to what the speaker has to say, the other person is likely to feel respected and heard. Real and focused listening leads to greater trust on the part of listener and the potential for a stronger overall relationship.
Available as private Face to Face and virtual sessions (max 12 delegates) - £1,745 Plus VAT
Learning objectives:
- Identifying your barriers to listening
- Practicing skills and attitudes which facilitate effective listening
- core issues
- needs
- concerns
PROGRAM OUTLINE
The course is highly interactive with useful exercises, group discussion and role play.