Harpenden

<p>This programme provides an intensive, two-day overview of the key elements of operations management, including an array of practical tips and tools to help managers be more proactive and effective in the operations management environment - whether that's in an industrial manufacturing context or in operational leadership in the service sectors.</p>At the end of the programme, participants will:<ul><li>Understand the 6Cs approach to operations management</li><li>Be able to apply a range of practical tools and techniques to improve their personal effectiveness towards being a more effective operations manager</li><li>Be able to prepare an action plan for the critical first (or next) 100 days in their operational leadership role</li></ul><section>
                    <h3>1 Introduction</h3><ul><li>What is Operations Management and where does it fit in?</li><li>What makes a successful Operations Manager?</li><li>Introducing the 6Cs of Operations Management</li></ul> <h3>2 Context</h3><ul><li>Link to business strategy</li><li>Making a year plan</li><li>Performance measurement</li></ul> <h3>3 Controls</h3><ul><li>Governance</li><li>Reputational controls</li><li>Costs and budgets</li><li>Quality</li><li>Operational</li></ul> <h3>4 Customers</h3><ul><li>Internal</li><li>External</li><li>Stakeholder management</li></ul> <h3>5 Communication</h3><ul><li>Planning</li><li>Meetings</li><li>Reporting</li><li>Emails</li><li>Notices</li><li>Networking</li><li>Walking the talk</li></ul> <h3>6 Care</h3><ul><li>People</li><li>Safety, Health, Environment &amp; Security</li><li>Assets</li></ul> <h3>7 Continuous improvement</h3><ul><li>Process</li><li>Product</li><li>Proactivity</li><li>Link to KPIs and Year Plan</li></ul> <h3>8 Putting it all together</h3><ul><li>Action planning for the first (or next) 100 days</li><li>Conclusions</li></ul> 


                </section>

The In House Training Company

Operations Management

Business Leadership

Operational Excellence

Lean Management

Manager Training

Institute of Leadership & Management (ILM)

Leadership in operations management (In-House)

<h2>Leadership in Conflict Resolution: In-House</h2><p>Conflict is a natural part of life, and constructive conflict is the driving force behind change and improvement. However, whether a conflict becomes destructive or constructive depends on us - self-awareness and practical knowledge are essential.</p><p>As a leader, conflict management and resolution is a core competence, essential for organisations and teams to be able to grow and advance. This one-day programme will help leaders raise their awareness of themselves and others in conflict, learning about how the brain reacts to conflict, styles of managing conflict, and the significance of unmet needs; and practising skills that will help them become more confident in their leadership role.</p><h3>Learning objectives</h3><p>At the end of the session participants will:</p><ul><li>Understand the nature of conflict in their workplace</li><li>Understand their reactions to conflict and how the brain works</li><li>Have an insight into their conflict management styles</li><li>Be able to apply the Positions-Interests-Needs model to understanding and managing conflict</li><li>Have practised skills to become more effective in their role</li></ul><section>
                    <h3>Introduction</h3><ul><li>Workshop objectives and benefits from attending</li><li>Participants' experience and objectives</li></ul><h3>Overview of conflict</h3><ul><li>Conflict in organisations and teams and how it escalates</li><li>Conflict ripples</li></ul><h3>Conflict in depth</h3><ul><li>Neurobiology and conflict: reaction and response</li><li>Conflict management styles: the Thomas-Kilmann instrument</li></ul><h3>Needs and emotions and conflict</h3><ul><li>The PIN model: Positions-Interests-Needs</li><li>Acknowledging emotions, listening for needs</li></ul><h3>Key skills</h3><ul><li>Listening for facts, feelings, needs and assumptions</li><li>Reflecting and summarising</li><li>Powerful questioning</li><li>Empathic listening</li><li>Assertive communication with I statements</li></ul><h3>Application and review of the day</h3><ul><li>So, what do you need to deal with conflict successfully?</li><li>Diffusing a reaction</li><li>Action planning</li><li>Review and close</li></ul>


                </section>

Maximum Performance

Leadership in Conflict Resolution: In-House

<h2>Leadership in Conflict Resolution</h2><p>Conflict is a natural part of life, and constructive conflict is the driving force behind change and improvement. However, whether a conflict becomes destructive or constructive depends on us - self-awareness and practical knowledge are essential.</p><p>As a leader, conflict management and resolution is a core competence, essential for organisations and teams to be able to grow and advance. This one-day programme will help leaders raise their awareness of themselves and others in conflict, learning about how the brain reacts to conflict, styles of managing conflict, and the significance of unmet needs; and practising skills that will help them become more confident in their leadership role.</p><h3>Learning objectives</h3><p>At the end of the session participants will:</p><ul><li>Understand the nature of conflict in their workplace</li><li>Understand their reactions to conflict and how the brain works</li><li>Have an insight into their conflict management styles</li><li>Be able to apply the Positions-Interests-Needs model to understanding and managing conflict</li><li>Have practised skills to become more effective in their role</li></ul><section>
                    <h3>Introduction</h3><ul><li>Workshop objectives and benefits from attending</li><li>Participants' experience and objectives</li></ul><h3>Overview of conflict</h3><ul><li>Conflict in organisations and teams and how it escalates</li><li>Conflict ripples</li></ul><h3>Conflict in depth</h3><ul><li>Neurobiology and conflict: reaction and response</li><li>Conflict management styles: the Thomas-Kilmann instrument</li></ul><h3>Needs and emotions and conflict</h3><ul><li>The PIN model: Positions-Interests-Needs</li><li>Acknowledging emotions, listening for needs</li></ul><h3>Key skills</h3><ul><li>Listening for facts, feelings, needs and assumptions</li><li>Reflecting and summarising</li><li>Powerful questioning</li><li>Empathic listening</li><li>Assertive communication with I statements</li></ul><h3>Application and review of the day</h3><ul><li>So, what do you need to deal with conflict successfully?</li><li>Diffusing a reaction</li><li>Action planning</li><li>Review and close</li></ul>


                </section>

Leadership in Conflict Resolution

<p>The leadership role of the project manager is increasingly recognised as a key determinant in delivering success. These skills can often be critical in project situations, where tight budgets and deadlines demand the highest levels of team performance and where the working environment presents fresh challenges on a daily basis.</p><p>This programme focuses on the leadership skills required of project managers and will benefit anyone involved in managing projects large or small wishing to extend or enhance those skills.</p>The objectives of this programme are to help the participants:<ul><li>Understand the significance of leadership skills to the project manager and the impact of these skills on project performance</li><li>Review the key skills needed to be an effective 'multi-dimensional' project leader and learn how to develop, adapt and apply them in practice</li><li>Learn how to identify the preferred leadership style for the context and organisational culture of a project and how to develop personal style versatility</li><li>Understand the role of the project leader in building an effective team and the skills required to promote and sustain team performance</li><li>Gain a better understanding of the interpersonal skills needed to motivate individual team members and harness the full potential of the team</li></ul><section>
                    DAY ONE <h3>1 Introduction</h3><ul><li>Aims and objectives</li><li>Personal objectives</li></ul> <h3>2 Project management and leadership</h3><ul><li>What is a leader? How much can leadership be learned?</li><li>The project environment and the impact of leadership skills</li><li>The characteristics of high performance project teams and their leaders</li></ul> <h3>3 Principles of effective leadership</h3><ul><li>Some useful models and theories of leadership explored</li><li>Types of leadership; choosing how to use leadership power</li><li>Evaluating personal leadership style; how to develop style flexibility</li></ul> <h3>4 Syndicate case study: Leadership in action</h3><ul><li>Review of the role of leadership in a contemporary project</li><li>Feedback and plenary discussion: effective project leadership</li></ul> <h3>5 Team exercise: Leadership skills of the project manager</h3><ul><li>Teams compete in performing a project simulation</li><li>Project review and feedback</li><li>Discussion of the outcome: role and skills of the project leader</li></ul> <h3>6 Leadership skills for project managers</h3><ul><li>The 3 dimensions of project leadership: inwards, outwards, and upwards</li><li>The vital role of communication skills and how to develop them</li><li>Developing a 'project vision': strategic thinking skills</li><li>Understanding others; emotional intelligence skills</li><li>Being a visible leader; behavioural and influencing skills</li><li>Building effective relationships; the importance of trust and respect</li></ul> DAY TWO <h3>7 Leading the project team</h3><ul><li>The role of leadership in developing team performance</li><li>Understanding individual strengths; recognising team role preferences</li><li>Managing conflict and promoting positive team dynamics</li><li>Setting standards, maintaining discipline and rewarding performance</li><li>Harnessing team potential: building motivation within the team</li><li>Promoting team learning; the team leader as coach / mentor</li></ul> <h3>8 Leading through the organisation</h3><ul><li>Gaining the support others; developing effective influencing skills</li><li>Getting empowerment from key stakeholders</li><li>Knowing when and how to take the initiative and lead</li><li>Building and maintaining rapport with key partners</li><li>Becoming an effective team player in leadership teams</li><li>Becoming a business leader; leading colleagues and co-workers</li></ul> <h3>9 Team exercise: Leadership and negotiation</h3><ul><li>Teams engage in a negotiation exercise</li><li>Exercise review and feedback</li><li>Discussion of the outcome: negotiation skills of the project leader</li></ul> <h3>10 Negotiation skills for project leaders</h3><ul><li>Characteristics of effective negotiators</li><li>Classic problem behaviours and mind-sets to avoid</li><li>Getting to win-win; building partnership and trust</li></ul> <h3>11 Leading more senior stakeholders</h3><ul><li>The challenges and skills of leading and managing upwards</li><li>Communicating with more senior stakeholders; building credibility</li><li>Negotiating upwards: knowing when and how</li><li>The role of networking skills; building and maintaining rapport</li><li>Handling disagreements; the art of diplomacy</li><li>Handling personality and style conflicts with more senior people</li></ul> 


                </section>

Global Leadership

Leadership Skills

Team Leading

Project Leadership

Organisational Skills

Leadership Development

Effective project leadership (In-House)

<h2>Women in Management: In-House</h2><p>Currently, in all too many instances, businesses and employees fail to explore the full scope of individual potential and workplace contribution. It doesn't have to be this way!</p><p>One group where personal potential frequently remains underdeveloped is that of female employees. Evidence clearly shows that women remain under-represented in key leadership roles, yet their presence on management teams is proven to enhance organisational performance and outcomes.</p><p>This one-day programme is designed to help women better navigate workplace behaviours that can still influence the scope of their development, contribution and potential career advancement. The session focuses on key issues that confront many women and explores practical, effective, empowering techniques that can be used to assess issues, address challenges, deliver improved outcomes and shape a strong sustainable personal proposition.</p><h3>Learning objectives</h3><p>At the end of the programme participants will have:</p><ul><li>Objective frameworks through which to qualify and respond to the structural issues that can confront women in organisations and that can still influence perceptions (self and others), recognition and development horizons</li><li>Qualified what makes a difference when seeking to enhance personal value, drive scope of contribution and improve professional outcomes</li><li>Understood enabling communication techniques that create clear, powerful messages, enhance perceptions of presence, deliver impact and confidently convey achievement</li><li>Explored practical, confidence-building techniques that can be employed to deal with management challenges and difficult leadership situations assertively - ensuring a woman's voice is not ignored, that she 'can be heard and that her authority is recognised</li><li>Defined inputs, clear priorities and timelines to prompt action and identify the key next steps on the development journey</li><li>Guiding, flexible techniques to support future personal and professional growth and success</li></ul><p>Benefits of this workshop for organisations include:</p><ul><li>Enabling women to understand and address the potential barriers they may face in the workplace and equipping them with established techniques can unlock a wide range of organisational advantages beyond building individual employee capability, confidence and contribution.</li><li>Employers who actively target the exploration and development of female talent can potentially realise multiple benefits, from more innovative problem-solving through to enhanced productivity and improved financial performance.</li><li>In addition, organisations that empower women to positively engage and confidently demonstrate the full scope of their capabilities can unlock hidden depths of talent and extend organisational career horizons while materially strengthening employee engagement and Investing in women's development can also be a powerful differentiator when seeking to attract talent from outside.</li></ul><section>
                    <h3>Introduction</h3><ul><li>Workshop objectives and benefits of attending</li><li>Participant experiences</li><li>Personal objectives</li></ul><h3>Women in organisations - an overview</h3><ul><li>Change and progress - how far have we come?</li><li>Understanding and navigating the realities - structures and hierarchies</li></ul><h3>Managing and leading</h3><ul><li>Perceptions and legacy influences</li><li>Roles and role models - key skills</li><li>Being the manager and leader you want to be</li></ul><h3>Communicating and driving impact</h3><ul><li>Being heard - challenges and concerns</li><li>Saying and doing - delivering a complete message</li><li>Becoming an assertive leader - self-perception and confidence</li></ul><h3>Developing and managing your profile</h3><ul><li>Stakeholders, networking and coaching</li><li>Driving engagement, enhancing participation and inspiring others</li><li>Articulating success comfortably and confidently</li></ul><h3>Your future, your plan</h3><ul><li>Being authentic - success on your terms</li><li>Your proposition, priorities and plan</li></ul><h3>And finally...</h3><ul><li>Your next steps</li><li>Remaining 'what ifs?'</li><li>Review and close</li></ul>


                </section>

Women in Management: In-House

<h2>Women in Management</h2><p>Currently, in all too many instances, businesses and employees fail to explore the full scope of individual potential and workplace contribution. It doesn't have to be this way!</p><p>One group where personal potential frequently remains underdeveloped is that of female employees. Evidence clearly shows that women remain under-represented in key leadership roles, yet their presence on management teams is proven to enhance organisational performance and outcomes.</p><p>This one-day programme is designed to help women better navigate workplace behaviours that can still influence the scope of their development, contribution and potential career advancement. The session focuses on key issues that confront many women and explores practical, effective, empowering techniques that can be used to assess issues, address challenges, deliver improved outcomes and shape a strong sustainable personal proposition.</p><h3>Learning objectives</h3><p>At the end of the programme participants will have:</p><ul><li>Objective frameworks through which to qualify and respond to the structural issues that can confront women in organisations and that can still influence perceptions (self and others), recognition and development horizons</li><li>Qualified what makes a difference when seeking to enhance personal value, drive scope of contribution and improve professional outcomes</li><li>Understood enabling communication techniques that create clear, powerful messages, enhance perceptions of presence, deliver impact and confidently convey achievement</li><li>Explored practical, confidence-building techniques that can be employed to deal with management challenges and difficult leadership situations assertively - ensuring a woman's voice is not ignored, that she 'can be heard and that her authority is recognised</li><li>Defined inputs, clear priorities and timelines to prompt action and identify the key next steps on the development journey</li><li>Guiding, flexible techniques to support future personal and professional growth and success</li></ul><p>Benefits of this workshop for organisations include:</p><ul><li>Enabling women to understand and address the potential barriers they may face in the workplace and equipping them with established techniques can unlock a wide range of organisational advantages beyond building individual employee capability, confidence and contribution.</li><li>Employers who actively target the exploration and development of female talent can potentially realise multiple benefits, from more innovative problem-solving through to enhanced productivity and improved financial performance.</li><li>In addition, organisations that empower women to positively engage and confidently demonstrate the full scope of their capabilities can unlock hidden depths of talent and extend organisational career horizons while materially strengthening employee engagement and Investing in women's development can also be a powerful differentiator when seeking to attract talent from outside.</li></ul><section>
                    <h3>Introduction</h3><ul><li>Workshop objectives and benefits of attending</li><li>Participant experiences</li><li>Personal objectives</li></ul><h3>Women in organisations - an overview</h3><ul><li>Change and progress - how far have we come?</li><li>Understanding and navigating the realities - structures and hierarchies</li></ul><h3>Managing and leading</h3><ul><li>Perceptions and legacy influences</li><li>Roles and role models - key skills</li><li>Being the manager and leader you want to be</li></ul><h3>Communicating and driving impact</h3><ul><li>Being heard - challenges and concerns</li><li>Saying and doing - delivering a complete message</li><li>Becoming an assertive leader - self-perception and confidence</li></ul><h3>Developing and managing your profile</h3><ul><li>Stakeholders, networking and coaching</li><li>Driving engagement, enhancing participation and inspiring others</li><li>Articulating success comfortably and confidently</li></ul><h3>Your future, your plan</h3><ul><li>Being authentic - success on your terms</li><li>Your proposition, priorities and plan</li></ul><h3>And finally...</h3><ul><li>Your next steps</li><li>Remaining 'what ifs?'</li><li>Review and close</li></ul>


                </section>

Women in Management

Pamela Stein Early Years Leadership & Management Training

Leadership

New Manager

Mentorship

The Leadership Wizard

Rtc Leadership & Coaching

C21Leadership

<span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In January 2024 alone, reports were published about the SRA taking enforcement action against 3 firms and 4 individuals for failure to comply with the Money Laundering Regulations 2017. The fines issued for these non-compliances total over &pound;570,000 plus costs. The absence of staff training, or requirement to complete additional training, was noted in a number of these cases.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Many of the breaches resulting in enforcement action involved failures by the fee earners to conduct appropriate due diligence, adequately check the source of funds and/or wealth or recognise and report red flags. As highlighted by enforcement action being taken against individuals as well as firms, fee earners cannot hide behind their firm when AML failures occur and may be held personally accountable by the SRA for non-compliances with the MLR 2017.</p></span><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course will cover the following to assist fee earners in the application of AML in their casework.</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to comply with your obligations and stay compliant</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Written CRA &amp; MRA</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Client</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Booms</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Risks &ndash; what to consider?</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">PCPs &ndash; CDD &amp;EDD</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">POCA / TA</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">SOF and SOW</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">On going monitoring</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Reporting to MLRO/MLCO</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Tipping off</li></ul></span></span><h2 fr-original-style="" style="box-sizing: border-box;">Target Audience</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">The online course is suitable for fee earners or legal practitioners that want to improve their AML knowledge.</span></p></span><h2 data-key="21" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Resources</h2><p data-key="28" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="29" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="29:0" fr-original-style="" style="box-sizing: border-box;">Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.</span></span></p><p data-key="30" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="31" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="31:0" fr-original-style="" style="box-sizing: border-box;">Please note a recording of the course will&nbsp;</span><span data-offset-key="31:1" fr-original-style="" style="box-sizing: border-box;"><strong data-slate-leaf="true" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">not&nbsp;</strong></span><span data-offset-key="31:2" fr-original-style="" style="box-sizing: border-box;">be made available.</span></span></p><h2 data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="36" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="36:0" fr-original-style="" style="box-sizing: border-box;">Speaker</span></span></h2><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><a href="https://dglegal.co.uk/the-team/helen-torresi/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 180, 205); box-sizing: border-box;" fr-original-style="color: rgb(0, 180, 205);">Helen Torresi, Consultant, DG Legal</span></strong></a></h3><p style="color: rgb(89, 89, 91); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);"><span style="color: rgb(89, 89, 91); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);">Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.</span></p><p style="color: rgb(89, 89, 91); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);"><span style="color: rgb(89, 89, 91); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);">Helen&rsquo;s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).</span></p>

In January 2024 alone, reports were published about the SRA taking enforcement action against 3 firms and 4 individuals for failure to comply with the Money Laundering Regulations 2017. The fines issued for these non-compliances total over £570,000 plus costs. The absence of staff training, or requirement to complete additional training, was noted in a number of these cases.
Many of the breaches resulting in enforcement action involved failures by the fee earners to conduct appropriate due diligence, adequately check the source of funds and/or wealth or recognise and report red flags. As highlighted by enforcement action being taken against individuals as well as firms, fee earners cannot hide behind their firm when AML failures occur and may be held personally accountable by the SRA for non-compliances with the MLR 2017.
This course will cover the following to assist fee earners in the application of AML in their casework.
How to comply with your obligations and stay compliant
Written CRA & MRA
Client
Booms
Risks – what to consider?
PCPs – CDD &EDD
POCA / TA
SOF and SOW
On going monitoring
Reporting to MLRO/MLCO
Tipping off
Target Audience
The online course is suitable for fee earners or legal practitioners that want to improve their AML knowledge.
Resources
Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.
Please note a recording of the course will not be made available.
Speaker
Helen Torresi, Consultant, DG Legal
Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.
Helen’s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).

DG Legal

Anti-Money Laundering (AML)

Anti-Money Laundering (AML) Training For Fee Earners Course

General Delegate

A discount is available for delegates attending from firms with a current retainer contract with DG Legal (please contact us by email to admin@dglegal.co.uk for confirmation of eligibility).   If you choose this option and are not eligible, you are still bound to pay the full rate and will be invoiced accordingly.

Retainer Delegate

<span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In January 2024 alone, reports were published about the SRA taking enforcement action against 3 firms and 4 individuals for failure to comply with the Money Laundering Regulations 2017. The fines issued for these non-compliances total over &pound;570,000 plus costs. The absence of staff training, or requirement to complete additional training, was noted in a number of these cases.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">As a manager of a law firm, or more crucially an MLRO or MLCO, the ultimate responsibility for the firm&#39;s compliance, including with the MLR 2017, lies with you. It is your responsibility to ensure that the firm puts in place, reviews and updates compliant policies, controls and procedures. You must ensure that the firm maintains an up to date practice wide risk assessment. You are required to ensure that your employees are regularly given training on the MLR 2017 and associated risks.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If a breach occurs, the SRA will take a wider look at the firm and identify any supervisory deficiencies that may have contributed to failures by fee earners or support staff. It has proven that it will not shy away from holding to account managers, compliance officers and MLRO/MLCOs for failures by their firms to comply with requirements of the MLR 2017.</p></span></span><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">T<span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">his course will cover the following to assist firms MLROs, MLCOs and&nbsp;</span><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Management with fulfilling their AML management responsibilities:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">How to comply with your obligations and stay compliant</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">FWRA &ndash; linked with PCPs</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">Mandatory AML Policies and Procedures - SRA have concerns</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">Training and supervising staff</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">Audits</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">SRA requirements</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">Reporting SARS</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">POCA/TA</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div fr-original-style="" style="box-sizing: border-box;">Fulfilling reporting officer and compliance officer duties</div></li></ul></span></span></span><h2 fr-original-style="" style="box-sizing: border-box;"><span dir="ltr" fr-original-style="" style="box-sizing: border-box;">Target Audience</span></h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">The online course is suitable for MLROs, MLCOs, firm management and those supporting these roles.</span></p><h2 data-key="21" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Resources</h2><p data-key="28" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="29" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="29:0" fr-original-style="" style="box-sizing: border-box;">Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.</span></span></p><p data-key="30" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="31" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="31:0" fr-original-style="" style="box-sizing: border-box;">Please note a recording of the course will&nbsp;</span><span data-offset-key="31:1" fr-original-style="" style="box-sizing: border-box;"><strong data-slate-leaf="true" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">not&nbsp;</strong></span><span data-offset-key="31:2" fr-original-style="" style="box-sizing: border-box;">be made available.</span></span></p><h2 data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="36" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="36:0" fr-original-style="" style="box-sizing: border-box;">Speaker</span></span></h2><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><a href="https://dglegal.co.uk/the-team/helen-torresi/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 180, 205); box-sizing: border-box;" fr-original-style="color: rgb(0, 180, 205);">Helen Torresi, Consultant, DG Legal</span></strong></a></h3><p style="color: rgb(89, 89, 91); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);"><span style="color: rgb(89, 89, 91); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);">Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.</span></p><p style="color: rgb(89, 89, 91); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);"><span style="color: rgb(89, 89, 91); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);">Helen&rsquo;s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p></span>

In January 2024 alone, reports were published about the SRA taking enforcement action against 3 firms and 4 individuals for failure to comply with the Money Laundering Regulations 2017. The fines issued for these non-compliances total over £570,000 plus costs. The absence of staff training, or requirement to complete additional training, was noted in a number of these cases.
As a manager of a law firm, or more crucially an MLRO or MLCO, the ultimate responsibility for the firm's compliance, including with the MLR 2017, lies with you. It is your responsibility to ensure that the firm puts in place, reviews and updates compliant policies, controls and procedures. You must ensure that the firm maintains an up to date practice wide risk assessment. You are required to ensure that your employees are regularly given training on the MLR 2017 and associated risks.
If a breach occurs, the SRA will take a wider look at the firm and identify any supervisory deficiencies that may have contributed to failures by fee earners or support staff. It has proven that it will not shy away from holding to account managers, compliance officers and MLRO/MLCOs for failures by their firms to comply with requirements of the MLR 2017.
This course will cover the following to assist firms MLROs, MLCOs and Management with fulfilling their AML management responsibilities:
How to comply with your obligations and stay compliant
FWRA – linked with PCPs
Mandatory AML Policies and Procedures - SRA have concerns
Training and supervising staff
Audits
SRA requirements
Reporting SARS
POCA/TA
Fulfilling reporting officer and compliance officer duties
Target Audience
The online course is suitable for MLROs, MLCOs, firm management and those supporting these roles.
Resources
Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.
Please note a recording of the course will not be made available.
Speaker
Helen Torresi, Consultant, DG Legal
Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.
Helen’s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).



Anti-Money Laundering (AML) Training For MLROs, MLCOs And Law Firm Management Course

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>The primary audience for this course is someone who works, or has ambition to work, in a leadership role in data center operations such as a data center facilities manager, data center operations manager, who has the responsibility to achieve and improve the high-availability and manageability of the data center operations.</p>Overview<p>After completion of the course the participant will be able to:<br />Perform the needs analysis translating business requirements to data center services<br />Set-up and manage the data center operations team<br />Implement and monitor safety- and security practices<br />Identify a suitable maintenance program for the data center facility and its equipment<br />Select the appropriate policies and procedures required for data center operations<br />Monitor the data center availability, capacity and capability<br />Manage and implement basic data center projects<br />Set-up and implement an environmental sustainability program<br />Select an appropriate back-up site to support organizational resilience<br />Identify and respond to risk in the data center<br />Manage and support the document life cycle<br />Create a basic budget proposal<br />Select and manage vendors and measure their performance<br />Manage data center assets</p><p>Managing the facilities of today?s high-end and high-availability data centers is an extremely demanding and complex task which is often underestimated. There is often very little appreciation and understanding of the complexities of managing today's mission-critical data centers where downtime is not an option, especially since many of the data centers are operating at, or near, their design limits. Operations management at the facilities layer makes all the difference. Even a data center designed to the highest redundancy level as per the ANSI/TIA-942 standard could still experience many unscheduled downtime events due to poor planning, operations, maintenance and management processes.</p></div><div id="course-pills-2"><h4>Service Level Management</h4><ul><li>Service Level Management</li><li>Needs analysis</li><li>Capability assessment</li><li>Service portfolio</li><li>Service catalogue</li><li>Service Level Agreements (SLAs)</li><li>Availability measurement</li><li>Data points in SLA</li><li>Service reporting</li><li>Complaint procedure</li><li>Customer satisfaction measurement</li><li>Service Improvement Process (SIP)</li><li>SLA content</li></ul><h4>The Data Center Organization</h4><ul><li>Operational issues</li><li>Organization chart</li><li>Roles and responsibilities</li><li>Skills matrix</li><li>Contingency / backup roles</li><li>Shift management</li><li>Performance management</li><li>Career development</li><li>Training and assessment</li><li>Job rotation</li><li>Succession planning</li><li>Disciplinary program</li></ul><h4>Managing Safety &amp; Statutory Requirements</h4><ul><li>Safety policies and regulations</li><li>Occupational Health and Safety (OH&amp;S)</li><li>Safety awareness training</li><li>Permit to Work (PTW)</li><li>Lock-out / Tag-out</li><li>Personal Protective Equipment (PPE)</li><li>Testing and tagging of equipment</li><li>Emergency preparedness and response</li><li>Reporting of safety issues</li><li>Reviews / internal audit / external audit</li></ul><h4>Managing Physical Security</h4><ul><li>Security policies and procedures</li><li>Security standards and guidelines</li><li>Security staff</li><li>Security awareness</li><li>Security incident management</li><li>Disciplinary program</li><li>Reviews, internal and external audits</li></ul><h4>Facilities Management</h4><ul><li>Maintenance policies and procedures</li><li>Various maintenance programs</li><li>Outsourcing of maintenance activities</li><li>Maintenance contract options</li><li>Warranty</li><li>Maintenance schedule</li><li>Service situations</li><li>Spart part management</li><li>Contamination control</li></ul><h4>Data Center Operations</h4><ul><li>Policies and procedures for data center operations</li><li>Service operations and the daily data center operations</li></ul><h4>Monitoring / Reporting / Control</h4><ul><li>Monitoring requirements</li><li>Escalation procedures</li><li>Reporting</li><li>Trend analysis</li><li>Reviews</li></ul><h4>Project Management</h4><ul><li>Project management</li><li>Project organization</li><li>Project manager</li><li>Project phases</li></ul><h4>Environment Sustainability</h4><ul><li>The importance of sustainability</li><li>Sustainability policies </li><li>Environmental management </li><li>Power efficiency indicators -</li><li>Waste management -</li><li>Water management</li><li>ICT utilisation management </li><li>Environmental performance measurements</li><li>Renewable energy factor (REF)</li></ul><h4>Organizational Resilience</h4><ul><li>Business continuity</li><li>Data center facility options</li><li>Business Impact Analysis</li><li>Type of facility</li><li>Human resources</li><li>Facility, equipment and consumables</li></ul><h4>Governance, Risk and Compliance</h4><ul><li>Management commitment</li><li>Coordination, collaboration and integration</li><li>Compliance</li><li>Risk management</li><li>Document management</li><li>Financial management</li><li>Vendor management</li><li>Asset management</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Certified Data Center Facilities Operations Manager (CDFOM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Certified Data Center Facilities Operations Manager (CDFOM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Certified Facility Manager (CFM)

Construction Design & Management (CDM)

Commercial & Contract Management Certification Program (CCM)

Facility Management

Operations Manager

Certified Data Center Facilities Operations Manager (CDFOM)

General Admission

<h2 style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);">Overview</h2><div style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Thinking about moving into a leadership role or developing/refreshing your leadership skills in your existing role? Maybe your organisation is going or planning a period of change, and you&#39;re looking for training to support you and the business.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">This Level 4 practitioner award encourages individuals in or working towards a leadership role (this could be an IT or technical based-role), and you want to demonstrate modern leadership behaviours to nurture a high-performing team, especially during a time of organisational change.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">IT Business Partner Practitioner Pathway<br fr-original-style="" style="box-sizing: border-box;"></strong><br fr-original-style="" style="box-sizing: border-box;">You can study this course as it is or study for the BCS Practitioner Certificate in Being an IT Business Partner when you study and pass the 4 BCS courses and exams including:<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">&bull; This course - the BCS Practitioner Award in Leading with an IT Mindset<br fr-original-style="" style="box-sizing: border-box;">&bull; BCS Practitioner Award in Business Skills for the IT Professional<br fr-original-style="" style="box-sizing: border-box;">&bull; BCS Practitioner Award in Collaborating with Business Teams<br fr-original-style="" style="box-sizing: border-box;">&bull; BCS Practitioner Certificate in Being an IT Business Partner.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Contact us directly if you would like a discount to buy all 4 courses together in one bundle.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why Choose Duco Digital Training?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">With self-study, you get a whole package of support we call PASS ASSIST, including:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Free one year BCS Associate membership (normally costing &pound;90)</strong></li><li fr-original-style="" style="box-sizing: border-box;">Free BCS Data Analyst eBook</li><li fr-original-style="" style="box-sizing: border-box;">Practice exam papers</li><li fr-original-style="" style="box-sizing: border-box;">Series of support videos to get the most out of your course, making a learning plan and how to prepare for the exam</li><li fr-original-style="" style="box-sizing: border-box;">5-star rating</li><li fr-original-style="" style="box-sizing: border-box;">95% pass rate.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A live training option is available, please contact us.</p><h2 style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);">Certificates</h2><div style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h4 fr-original-style="" style="box-sizing: border-box;">BCS Certification - Level 4</h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Digital certificate - Included</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The certificate is usually available to download from the BCS portal within 48 hours of passing the exam along with a link to claim your free one-year BCS Associate membership* (*new BCS members only).</p><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Description</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This level 4 professional certification in Leading with an IT Mindset will help develop your career if you are looking to move into a leadership role or develop/refresh your leadership skills in your existing role.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Leading with an IT Mindset - BCS Course syllabus</strong>:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">1. THE SKILLS OF A SUCCESSFUL LEADER</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Demonstrate an understanding of leadership preferences</li><li fr-original-style="" style="box-sizing: border-box;">Analyse the suitability and application of different leadership styles.</li><li fr-original-style="" style="box-sizing: border-box;">Analyse the suitability and application of different delegation styles.</li><li fr-original-style="" style="box-sizing: border-box;">Explain how to develop personal resilience.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate actions that show investment in your own development.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">2. BUILD AND SUPPORT TEAMS TO PROVIDE SOLUTIONS</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Explain the need for resilience in a team.</li><li fr-original-style="" style="box-sizing: border-box;">Interpret team dynamics.</li><li fr-original-style="" style="box-sizing: border-box;">Explain methods for managing change.</li><li fr-original-style="" style="box-sizing: border-box;">Analyse the presence of ethics in an organisation.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate behaviours that drive innovation.</li><li fr-original-style="" style="box-sizing: border-box;">Explain how to collaborate with individuals whose expertise is different to your own.</li><li fr-original-style="" style="box-sizing: border-box;">Analyse the sustainable practices and actions present in an organisation.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">3. EXPLORE THE ROLE OF TECHNOLOGY IN DRIVING CONTINUOUS IMPROVEMENT AND PRODUCTIVITY</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Explain the use of technology internally and externally to improve productivity</li><li fr-original-style="" style="box-sizing: border-box;">Analyse the impact of digital transformation on an organisation.</li><li fr-original-style="" style="box-sizing: border-box;">Analyse the potential impact of future technology on an organisation.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Exam Information of &ldquo;Leading with an IT Mindset - BCS Course&rdquo; Course</strong>:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">It is a 10 knowledge questions and 10 scenario based question</li><li fr-original-style="" style="box-sizing: border-box;">Pass mark is 21/30 points or 70%</li><li fr-original-style="" style="box-sizing: border-box;">Duration of the exam is 45 minutes</li><li fr-original-style="" style="box-sizing: border-box;">The exam will be supervised virtually</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who is BCS?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Recognised globally by corporations, academics and IT professionals, BCS is the British Computer Society, more commonly known as the Chartered Institute for IT.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">They have over 60,000 members in 150 countries, and a wider community of business leaders, educators, practitioners and policy-makers all committed to their mission of leading the IT industry through its ethical challenges, to support the people who work in the industry, and to make IT good for society.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What our students say about us:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">"The training provided will assist me to conduct AI research projects in a more professional and systematic way. The knowledge provided will be incredibly valuable for my future study in the field of computer vision."<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;&mdash; Muhammad Lecturer and AI PhD Candidate</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&ldquo;Good training materials for remote learning, and the most impressive part was the speed at which they responded to questions.&rdquo;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;&mdash; Tom Data Protection Practitioner</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">"This proved to be a very valuable course to me."&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&mdash; Janet Business Analyst</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Meet Our Instructor</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Darren Winter is Director at Duco Digital and supports organisations with cutting-edge business intelligence, sales, and marketing automation solutions alongside courses and training in artificial intelligence, business analysis, and data protection across diverse sectors spanning the UK, Europe, the Middle East, and SE Asia.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Noteworthy achievements include training academics in AI for the Indonesian government and teaching students in Technology Sales for the Saudi Arabian government. In 2023, the UK Department of Business and Trade invited him as a leaders of AI for a trade mission to Indonesia where he discussed Indonesian AI and ethical policy with key stakeholders.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">He is also studying for his PhD in AI Ethics at Cordoba University, Spain, where he is exploring the impacts of the EU AI Act upon organisations.</p></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Who is this course for?</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">For whom is the &ldquo;Leading with an IT Mindset&rdquo; course designed?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Whether you&#39;re a seasoned professional seeking to refine your leadership approach or an individual stepping into a leadership role, the &ldquo;Leading with an IT Mindset&rdquo; course is crafted to support your journey. It&#39;s designed for:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Aspiring IT Leaders:</strong>&nbsp;Individuals motivated to enter the dynamic world of IT leadership, eager to build a fulfilling career by mastering the principles of leading with a technological perspective.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">IT-Oriented Students:</strong>&nbsp;University scholars looking to enhance their theoretical knowledge with practical, industry-centric leadership skills in the IT domain.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Career Changers:</strong>&nbsp;Professionals considering a move into IT leadership roles from various backgrounds, ready to apply their diverse expertise to drive technological innovation and team success.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Innovation and Efficiency Champions:</strong>&nbsp;Practitioners dedicated to advancing organizational processes and boosting efficiencies through strategic IT leadership and technology integration.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Strategic Executives and Managers:</strong>&nbsp;Mid-level managers, senior executives, and directors aiming to strengthen their leadership capabilities, equipping themselves to lead IT initiatives and drive strategic growth effectively.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Employers say leadership skills are in high demand, particularly in IT, with 70% of organisations surveyed saying they were struggling to find qualified leaders.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This Level 4 practitioner award encourages individuals in or working towards a leadership role, (this could be an IT or technical-based role), to learn how to demonstrate modern leadership behaviours to nurture a high-performing team, especially during a time of organisational change.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By completing this course you will be able to demonstrate a practical understanding of:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How to identify and assess leadership skills in themselves and others.</li><li fr-original-style="" style="box-sizing: border-box;">How to coach and lead teams through change, conflict and digital transformation.</li><li fr-original-style="" style="box-sizing: border-box;">The skills and behaviours required to contribute to driving change and improvement.</li></ul></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Requirements</h2><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">No management experience or qualifications are needed (but experience can help)</li><li fr-original-style="" style="box-sizing: border-box;">An internet connection with a mobile/tablet or laptop is required to access the course</li><li fr-original-style="" style="box-sizing: border-box;">Access to a laptop with camera is required for the exam, and a pair of headphones is recommended for the exam.</li></ul></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Career path</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">67% of employers say they have had to hire new employees because of poor communication skills.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Communication skills are required in nearly every business role, namely:<br fr-original-style="" style="box-sizing: border-box;">&bull; Sales and Account Management<br fr-original-style="" style="box-sizing: border-box;">&bull; Customer Service<br fr-original-style="" style="box-sizing: border-box;">&bull; Health</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; Robotics</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; Engineering &amp; Manufacturing</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; Finance</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; Marketing</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; Transport</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; Automotive</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; Advertising</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; Retail</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; Researchers</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; Cyber Security</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; IT</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; Education...</p></section></div></div>

Duco Digital Training

IT Skills

This Level 4 practitioner award encourages individuals in or working towards a leadership role (this could be an IT or technical based-role), and you want to demonstrate modern leadership behaviours to nurture a high-performing team, especially during a time of organisational change.

Leading with an IT Mindset - BCS Course

General admission

London

<h2>SAFe® Advanced Scrum Master: In-House Training</h2>
<p>Prepare to step into a SAFe® leadership role  and learn how to facilitate Agile team, program, and enterprise success  by becoming a SAFe® 5 Advanced Scrum Master (SASM).</p>
<p>This course prepares current Scrum Masters for their leadership role in facilitating Agile team, program, and enterprise success in a SAFe® implementation. Explore facilitation of cross-team interactions in support of program execution and relentless improvement. Expand the Scrum paradigm with an introduction to scalable engineering and DevOps practices, the application of Kanban to facilitate the flow of value, and supporting interactions with architects, product management, and other critical stakeholders. Learn actionable tools for building high-performing teams and explore practical ways of addressing Agile and Scrum anti-patterns in the enterprise.</p><h3>What you will Learn</h3>
<p>To perform the role of a SAFe® Advanced Scrum Master, you should be able to:</p>
<ul>
<li>Apply SAFe® principles to facilitation, enablement, and coaching in a multi-team environment</li>
<li>Build a high-performing team and foster relentless improvement at scale</li>
<li>Address Agile and Scrum anti-patterns</li>
<li>Support the adoption of engineering practices, DevOps, and Agile architecture</li>
<li>Learn to apply Kanban and Extreme Programming (XP) frameworks to optimize flow and improve the team's work</li>
<li>Facilitate program planning, execution, and delivery of end-to-end systems value</li>
<li>Support learning through participation in communities of practice and innovation cycles</li>
</ul><section>
                    <ul><li>Exploring the Scrum Master role in the SAFe® enterprise</li><li>Applying SAFe® Principles: A Scrum Master's perspective</li><li>Exploring Agile and Scrum anti-patterns</li><li>Facilitating program execution</li><li>Improving flow with Kanban and XP</li><li>Building high-performing teams</li><li>Improving program performance with Inspect and Adapt</li></ul>


                </section>

IIL Europe Ltd

SAFe Advanced Scrum Master: In-House Training

<h2>SAFe® Advanced Scrum Master: Virtual In-House Training</h2>
<p>Prepare to step into a SAFe® leadership role  and learn how to facilitate Agile team, program, and enterprise success  by becoming a SAFe® 5 Advanced Scrum Master (SASM).</p>
<p>This course prepares current Scrum Masters for their leadership role in facilitating Agile team, program, and enterprise success in a SAFe® implementation. Explore facilitation of cross-team interactions in support of program execution and relentless improvement. Expand the Scrum paradigm with an introduction to scalable engineering and DevOps practices, the application of Kanban to facilitate the flow of value, and supporting interactions with architects, product management, and other critical stakeholders. Learn actionable tools for building high-performing teams and explore practical ways of addressing Agile and Scrum anti-patterns in the enterprise.</p><h3>What you will Learn</h3>
<p>To perform the role of a SAFe® Advanced Scrum Master, you should be able to:</p>
<ul>
<li>Apply SAFe® principles to facilitation, enablement, and coaching in a multi-team environment</li>
<li>Build a high-performing team and foster relentless improvement at scale</li>
<li>Address Agile and Scrum anti-patterns</li>
<li>Support the adoption of engineering practices, DevOps, and Agile architecture</li>
<li>Learn to apply Kanban and Extreme Programming (XP) frameworks to optimize flow and improve the team's work</li>
<li>Facilitate program planning, execution, and delivery of end-to-end systems value</li>
<li>Support learning through participation in communities of practice and innovation cycles</li>
</ul><section>
                    <ul><li>Exploring the Scrum Master role in the SAFe® enterprise</li><li>Applying SAFe® Principles: A Scrum Master's perspective</li><li>Exploring Agile and Scrum anti-patterns</li><li>Facilitating program execution</li><li>Improving flow with Kanban and XP</li><li>Building high-performing teams</li><li>Improving program performance with Inspect and Adapt</li></ul>


                </section>

SAFe Advanced Scrum Master: Virtual In-House Training

<div style="color: rgb(77, 77, 77); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(77, 77, 77);"><section data-product-wrapper="" fr-original-style="" style="box-sizing: border-box;"><article fr-original-style="" style="box-sizing: border-box;"><div data-product-description="" fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(77, 77, 77); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(77, 77, 77);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Fully Approved Course -&nbsp;</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">CPD and ILM Approved</strong></p><ul style="color: rgb(77, 77, 77); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">100% online training, 90 minutes course</li><li fr-original-style="" style="box-sizing: border-box;">Stop &amp; start at anytime</li><li fr-original-style="" style="box-sizing: border-box;">No time limit&nbsp;</li></ul></ul><h2 style="color: rgb(48, 101, 107); box-sizing: border-box;" fr-original-style=" color: rgb(48, 101, 107);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"></strong></h2><h2 style="color: rgb(48, 101, 107); box-sizing: border-box;" fr-original-style=" color: rgb(48, 101, 107);">Course Description</h2><p style="color: rgb(77, 77, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);">A leader doesn&rsquo;t necessarily have to be a &lsquo;manager&rsquo;, but it&rsquo;s difficult to see how a manager could be truly effective without having at least some leadership skills.</p><p style="color: rgb(77, 77, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);">This course starts by introducing the basics of leadership and explores where the concept originated from. It then goes on to discuss various leadership theories, including situational leadership, contingency theories, transactional and transformational leadership and more.</p><p style="color: rgb(77, 77, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);">It then moves on to discuss developing teams including and team members by looking at the role leaders play in this.</p><p style="color: rgb(77, 77, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);">The final two modules cover the role communication plays in effective leadership and finishes off with a module about moving forward together to achieve a shared vision.</p><p style="color: rgb(77, 77, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);">Modules:</p><p style="color: rgb(77, 77, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);">Leadership and Management</p><p style="color: rgb(77, 77, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);">Leadership Theories</p><p style="color: rgb(77, 77, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);">Team Development and Leadership</p><p style="color: rgb(77, 77, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);">Individuals Within Teams</p><p style="color: rgb(77, 77, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);">Communicating One-to-One with Individuals</p><p style="color: rgb(77, 77, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);">Moving Forward Together</p><h2 style="color: rgb(48, 101, 107); box-sizing: border-box;" fr-original-style=" color: rgb(48, 101, 107);">Target Audience</h2><p style="color: rgb(77, 77, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);">This course is aimed at supervisors and managers that want to develop more effective relationships with members of their teams. T</p><p style="color: rgb(77, 77, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);">he course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills.</p><p style="color: rgb(77, 77, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);">This acts as a great introduction to the subject. This course can be sold to individuals who are doing the training for themselves or it can be pitched to businesses who might want to put all of their first line management team through the training, so they are all work in the same way and have the same skill set.</p><h2 style="color: rgb(48, 101, 107); box-sizing: border-box;" fr-original-style=" color: rgb(48, 101, 107);">Advantages</h2><p style="color: rgb(77, 77, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);">CPD approval means that this course can be used by those that need to prove they are continually developing themselves.</p><p style="color: rgb(77, 77, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);">ILM approval means that this course can provide candidates with a recognised management qualification. A strong leader will motivate their team, improving morale and efficiency and ensure that their team is of a common purpose.</p><p style="color: rgb(77, 77, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);">Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training around their work and personal life.</p><h2 style="color: rgb(48, 101, 107); box-sizing: border-box;" fr-original-style=" color: rgb(48, 101, 107);">Further Progression</h2><p style="color: rgb(77, 77, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);">For candidates that want to add more qualifications to their CV our Introduction to Emotional Intelligence course is a great introduction to that aspect of Leadership and management.</p><p style="color: rgb(77, 77, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);">For candidates specifically interested in developing resilient teams our Developing Teamwork course goes hand in hand with this one and expands on some of the key ideas and how they can be applied to teams.</p><p style="color: rgb(77, 77, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);">For candidates new to management roles Managing Meetings would be a great next step although working through any of our range of Business Skills courses would be valuable.</p></div></article></section></div><div style="color: rgb(77, 77, 77); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);"><br fr-original-style="" style="box-sizing: border-box;"></div>

Fully Approved Course - CPD and ILM Approved
100% online training, 90 minutes course
Stop & start at anytime
No time limit

Course Description
A leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be truly effective without having at least some leadership skills.
This course starts by introducing the basics of leadership and explores where the concept originated from. It then goes on to discuss various leadership theories, including situational leadership, contingency theories, transactional and transformational leadership and more.
It then moves on to discuss developing teams including and team members by looking at the role leaders play in this.
The final two modules cover the role communication plays in effective leadership and finishes off with a module about moving forward together to achieve a shared vision.
Modules:
Leadership and Management
Leadership Theories
Team Development and Leadership
Individuals Within Teams
Communicating One-to-One with Individuals
Moving Forward Together
Target Audience
This course is aimed at supervisors and managers that want to develop more effective relationships with members of their teams. T
he course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills.
This acts as a great introduction to the subject. This course can be sold to individuals who are doing the training for themselves or it can be pitched to businesses who might want to put all of their first line management team through the training, so they are all work in the same way and have the same skill set.
Advantages
CPD approval means that this course can be used by those that need to prove they are continually developing themselves.
ILM approval means that this course can provide candidates with a recognised management qualification. A strong leader will motivate their team, improving morale and efficiency and ensure that their team is of a common purpose.
Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training around their work and personal life.
Further Progression
For candidates that want to add more qualifications to their CV our Introduction to Emotional Intelligence course is a great introduction to that aspect of Leadership and management.
For candidates specifically interested in developing resilient teams our Developing Teamwork course goes hand in hand with this one and expands on some of the key ideas and how they can be applied to teams.
For candidates new to management roles Managing Meetings would be a great next step although working through any of our range of Business Skills courses would be valuable.

​​​​Dirextra Ltd

Soft Skills Development: Leadership (90 min online training)

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In this series of five workshops, you will work in a group coaching environment with other women/identify as women academics to support your progress towards your goal of a leadership position in higher education. &nbsp;It doesn&rsquo;t matter what stage in your career you are currently at, or how long you have been working in higher education.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The purpose of the five workshops if to help you to establish clear career goals and identify ways to progress in the current academic year towards these, in a way that is personal to you and your values. Workshops run once per month for four months, with a final session after a further four months to explore your progress and next steps. Workshops run on Fridays, 18:00-20:30 GMT/BST online.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The workshops are run by Coach Academic&rsquo;s director and lead coach, Dr Melanie Pope. Melanie has worked in education since 1994, in higher education since 1999, and is currently an Associate Professor at a UK university where she works in an academic leadership role. &nbsp;She has a coaching qualification from the University of Cambridge and is a member of the International Coaching Federation and the Association for Coaching. She is also a Senior Fellow of the Higher Education Academy.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Participation is available from any location globally if you can attend at the times indicated. Please check the times carefully - they are all set to GMT except the June 2024 date which is BST.</p>

Coach Academic

Coaching

Academic & Personal Development

This coaching programme is for aspiring women leaders in higher education, delivered in real time, fully online.  Five workshops have been designed to support you in a group environment to work actively towards realising your professional goals, whatever they may look like, focused on leadership at all levels in higher education. HE needs leaders like you - workshops with Coach Academic will help to propel you to becoming one. For all academics who are female/identify as female. 

During this coaching experience you will explore and learn from:
- your values and beliefs, and how they impact on your professional identity and actions 
- your beliefs about higher education, leadership, and yourself
- your strengths and how to harness them for impact
- your areas for development, and embracing the actions you choose to address these
- your internal and external blockers, and how to manage these
- your motivation - why do you want to lead in HE?

From these you will be able to build your confidence and your leadership identity, and take concrete steps towards becoming the leader you aspire to be.

Developing women academic leaders: coaching workshop programme for women/identify as women academics higher education aspiring to leadership roles - series 1 2023/24

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In this series of five workshops, you will work in a group coaching environment with other women/identify as women academics to support your progress towards your goal of a leadership position in higher education. &nbsp;It doesn&rsquo;t matter what stage in your career you are currently at, or how long you have been working in higher education.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The purpose of the five workshops if to help you to establish clear career goals and identify ways to progress in the current academic year towards these, in a way that is personal to you and your values. Workshops run once per month for four months, with a final session after a further five months to explore your progress and next steps. Workshops run on Saturdays, 09:00-11.30 GMT/BST online.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The workshops are run by Coach Academic&rsquo;s director and lead coach, Dr Melanie Pope. Melanie has worked in education since 1994, in higher education since 1999, and is currently an Associate Professor at a UK university where she works in an academic leadership role. &nbsp;She has a coaching qualification from the University of Cambridge and is a member of the International Coaching Federation and the Association for Coaching. She is also a Senior Fellow of the Higher Education Academy/Advance HE.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Participation is available from any location globally if you can attend at the times indicated. Please check the times carefully- they are all set to GMT except the June 2024 date which is BST.</p>

Developing women academic leaders: coaching workshop programme for women/identify as women academics higher education aspiring to leadership roles - series 2 2023/24

Loughborough

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		<div>
			
			<p>Four half-day Leadership modules with mini work placed projects to bring the learning into action in the workplace.</p>
			<div><i></i> 4 x 180 Minutes</div>
			<div><i></i>  £1,995.00 incl. VAT</div>
			
			
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			<p>Want to run this event in-house?  Enquire about running this event in-house </p>
			
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			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
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		<h3>Description</h3>
		<p></p><h3>Four half-day Leadership modules with mini work placed projects to bring the learning into action in the workplace.</h3>
<h3>Outcomes:</h3>
<div>
<ul>
<li>Create a personal development strategy that captures the whole of me</li>
<li>Attain the skills to lead teams through change, challenge and uncertainty</li>
<li>How to chose and use the right leadership approach using 'SLll (Situational Leadership)'</li>
<li>How to accelerate team performance using 'The Five Dysfunctions of a Team'</li>
</ul>
<p><strong>Available as private Face to Face and virtual sessions (max 12 delegates) - £4,362.50  Plus VAT</strong></p>
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<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><h3>Module 1 - Owning My Future Growth, Ambition and Performance:</h3>
<div>
<ul>
<li>Building my personal 'step-up' plan using the UpAGear Personal Programme</li>
</ul>
<h3>Module 2 - Leading in Times of Change and Challenge:</h3>
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<ul>
<li>Creating the conditions for change to land and stick</li>
<li>Supporting others through change</li>
</ul>
<h3>Module 3 - Situational Leadership:</h3>
<div>
<ul>
<li>SLll introduction to the Accredited programme</li>
<li>Adapting leadership approach to team and individual development </li>
</ul>
<h3>Module 4 - Building Great Teams:</h3>
<div>
<ul>
<li>The 5 core elements of team development</li>
<li>Bringing them to life</li>
</ul>
<h3>Assessment</h3>
<div>
<ul>
<li>Prepare and deliver a 30-minute summary based on the key learning content from the Mastery Programme and how delegates will apply (recorded session)</li>
<li>Assessed by external facilitator against key criteria including feedback for ongoing development</li>
</ul>
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		<h3>Prerequisites</h3>
		<p></p><p>Should have completed the Leadership Professional Intermediate Programme</p>
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		<h3>Target Student</h3>
		<p></p><p>Managers looking to upskill and prepare for a leadership role.</p>
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Mpi Learning - Professional Learning And Development Provider

Four half-day Leadership modules with mini work placed projects to bring the learning into action in the workplace.

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