Description

Leadership in Conflict Resolution: In-House

Conflict is a natural part of life, and constructive conflict is the driving force behind change and improvement. However, whether a conflict becomes destructive or constructive depends on us - self-awareness and practical knowledge are essential.

As a leader, conflict management and resolution is a core competence, essential for organisations and teams to be able to grow and advance. This one-day programme will help leaders raise their awareness of themselves and others in conflict, learning about how the brain reacts to conflict, styles of managing conflict, and the significance of unmet needs; and practising skills that will help them become more confident in their leadership role.

Learning objectives

At the end of the session participants will:

Understand the nature of conflict in their workplace

Understand their reactions to conflict and how the brain works

Have an insight into their conflict management styles

Be able to apply the Positions-Interests-Needs model to understanding and managing conflict

Have practised skills to become more effective in their role

Introduction

Workshop objectives and benefits from attending

Participants' experience and objectives

Overview of conflict

Conflict in organisations and teams and how it escalates

Conflict ripples

Conflict in depth

Neurobiology and conflict: reaction and response

Conflict management styles: the Thomas-Kilmann instrument

Needs and emotions and conflict

The PIN model: Positions-Interests-Needs

Acknowledging emotions, listening for needs

Key skills

Listening for facts, feelings, needs and assumptions

Reflecting and summarising

Powerful questioning

Empathic listening

Assertive communication with I statements

Application and review of the day

So, what do you need to deal with conflict successfully?

Diffusing a reaction

Action planning

Review and close

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Leadership in Conflict Resolution: In-House

By Maximum Performance

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