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Price on Enquiry
Delivered Online or In-Person
You travel to organiser or they travel to you
Harpenden
Full day
All levels
Conflict is a natural part of life, and constructive conflict is the driving force behind change and improvement. However, whether a conflict becomes destructive or constructive depends on us - self-awareness and practical knowledge are essential.
As a leader, conflict management and resolution is a core competence, essential for organisations and teams to be able to grow and advance. This one-day programme will help leaders raise their awareness of themselves and others in conflict, learning about how the brain reacts to conflict, styles of managing conflict, and the significance of unmet needs; and practising skills that will help them become more confident in their leadership role.
At the end of the session participants will:
Understand the nature of conflict in their workplace
Understand their reactions to conflict and how the brain works
Have an insight into their conflict management styles
Be able to apply the Positions-Interests-Needs model to understanding and managing conflict
Have practised skills to become more effective in their role
Workshop objectives and benefits from attending
Participants' experience and objectives
Conflict in organisations and teams and how it escalates
Conflict ripples
Neurobiology and conflict: reaction and response
Conflict management styles: the Thomas-Kilmann instrument
The PIN model: Positions-Interests-Needs
Acknowledging emotions, listening for needs
Listening for facts, feelings, needs and assumptions
Reflecting and summarising
Powerful questioning
Empathic listening
Assertive communication with I statements
So, what do you need to deal with conflict successfully?
Diffusing a reaction
Action planning
Review and close
At Maximum Performance, we are passionate about improvi...