51 Courses in Coventry

This one-day Suicide First Aid training course gives learners the knowledge and tools to understand that suicide is one of the most preventable deaths and some basic skills can help someone with thoughts of suicide stay safe from their thoughts and stay alive.

This is a practical ‘non medical’ day for front line  practitioners working with children and young people with serious attachment issues arising from loss, trauma and abuse. We look at what Psychology may help us in our understanding of children who have faced issues with love and attachment. Splitting, handling projected feelings, constancy and permanence are explored. Online Course now available via Teachable Platform [https://inclusive-solutions-school.teachable.com/courses] – Understanding Attachment [https://inclusive-solutions-school.teachable.com/p/introduction-to-attachment] Learn at your own pace… lots of text and video support https://inclusive-solutions-school.teachable.com/p/introduction-to-attachment COURSE CATEGORY Meeting emotional needs Behaviour and Relationships Inclusion Teaching and Learning DESCRIPTION This is a practical ‘non medical’ day for front line  practitioners working with children and young people with serious attachment issues arising from loss, trauma and abuse. Drawing from the international research and literature and our own experience over many years as educational psychologists of the challenges of children with major social and emotional needs, we will explore together what the best practice can and could look like. We explore the language of attachment and outline very practical classroom strategies. We look at what Psychology may help us in our understanding of children who have faced issues with love and attachment. We explore the feelings of being on a desolate island of relational poverty or to imagine swimming with sharks. We  explore the themes of violence, anxiety and experience of being a victim as young people grow older. We look at telling lies and explore how we can respectfully understand this. We reveal the new and innovative compass of vulnerability – the cognitive errors to which some are much more vulnerable. We look at triggers, self regulation and unpack a range of strategies.  Transference and counter transference are examined along with splitting, handling projected feelings, constancy and permanence. We explore what young people with these difficulties really need from us. We also spend time looking at the emotional impact on practitioners working with children with such needs and what helps at an personal and team level. We can all do something – we do not have to wait for expert therapists to arrive!  TESTIMONIALS > Very moving presentation > I will always try and think behind the behaviour now > It had a huge impact on all levels > We all seem to need it > Belonging and feelings are so important > Very user friendly > Excellent! LEARNING OBJECTIVES 1. Increased confidence regarding developing inclusive practice for children with serious attachment needs in mainstream schools 2. Simple understandable explanation of attachment understood 3. Access to a wider range of practical strategies to impact on social and behavioural needs 4. Deeper understanding of core values surrounding inclusion of emotionally disabled children 5. Opportunity to reflect on professional attitudes and behaviour towards parents and pupils with complex emotional needs 6. New skills, scripts and processes to make inclusion successful WHO IS IT FOR ? * Practitioners working in schools and other settings with children and young people of all ages * Key workers * Teaching Assistants with support roles * Heads and deputies * SENCOs * Advanced skills teachers * Primary and secondary classroom teachers * Parents * Local authority support services COURSE CONTENT The course explores the questions : * How can we start to develop an understanding of children with attachment needs? * What is the true impact of loss, trauma and abuse? * What else can we do to go about including high profile children or young people with challenging emotional needs? * What useful psychological constructs can we use to guide us? This course also explores practical strategies and language for key adults rebuilding relationships with individual pupils. This is a participative day that aims to be explorative and practical. Opportunities to develop empathy with the children of concern will be created.

Agility has become a prized business attribute. Although Agile methods were once most associated with software development, they are now applied in a host of different areas. Agile continues to find new applications because it is primarily an attitude. This programme delivers a solid grounding in both the Agile mindset and Agile methods. It covers three methods, illustrates the benefits of each and shows how they can be integrated. It includes practical techniques as well as background knowledge. By the end of the session, participants will be able to: * Apply Agile concepts to self-manage their work * Understand the roles people take on in Agile teams * Use a variety of techniques to help deliver customer satisfaction * Focus on delivering against priorities * Employ a range of estimating techniques 1 INTRODUCTION * Overview of the programme * Review of participants' needs and objectives 2 THE BASICS OF AGILE * What makes Agile different * Agile Manifesto and Principles * Using feedback to deliver what is needed 3 AGILE TEAMS * Multi-disciplinary teams * Team size and empowerment * Agile values 4 AGILE AT THE TEAM LEVEL - SCRUM * Scrum roles * Scrum 'events' * Scrum 'artifacts' 5 AGILE FOR TEAMS JUGGLING MULTIPLE DEMANDS - KANBAN * Taking control of the work * Improving throughput * Dealing with bottlenecks 6 AGILE IN PROJECTS - AGILEPM * The phases of an Agile project * Managing change requests * Delivering on time 7 ESTIMATING * T-shirt / Pebble sizing * Yesterday's weather * Planning poker 8 PICK 'N' MIX - SOME USEFUL TECHNIQUES * The daily stand-up * User stories * Retrospectives * Work-in-process limits * Burndown charts * Minimum viable product * A / B testing 9 REVIEW AND ACTION PLANNING * Identify actions to be implemented individually * Conclusion

INFLUENCING AND NEGOTIATING You can't do it all. Whatever your role, you rely on other people. Whose support do you need? Who needs your support? How is that support gained? It all comes down to influencing and negotiating. Those who are better at it find it easier to achieve success. So this workshop is designed to help you develop your influencing and negotiating skills. It's not about &'hard' contract or sales negotiations. It is about working out how best to work with others, particularly in terms of getting what you need from them so that you can achieve your specific objectives. And doing so in a positive, constructive way - win / win! LEARNING OBJECTIVES By the end of this workshop you will be able to: * Assess your influencing and negotiating skills (from development areas to over-done strengths) * and build on them for specific situations * Take a proactive approach to developing your network of stakeholders and influencers * Apply the push-pull model of influencing skills * Influence others more effectively, both on a one-to-one basis and in meetings * Choose the most appropriate negotiating approach for each specific situation WELCOME AND INTRODUCTION * Workshop objectives * Personal objectives and workplace challenges * Personal action plans WHAT DO WE MEAN BY INFLUENCING AND NEGOTIATING? * Persuading? Negotiating? Influencing? What's the difference? * Where do you need to influence and negotiate in your role? * The skills, knowledge and attitude required to be a successful influencer and negotiator * How good are you? HOW CAN YOU INFLUENCE OTHERS? * Your pre-work questionnaire * 7 influencing power bases * Influencing your manager * Powerful stakeholders - using the power/interest grid * The emotional bank account * Influencing in meetings NEGOTIATION APPROACHES * Preparing for a negotiation * Self-assessment inventory * 5 approaches to negotiation * You want some water? * Let go of the orange! * Win-win NEGOTIATION SCENARIOS * Practical negotiation exercises REVIEW AND ACTION PLANS * Review * Next steps

High Performing Teams. Moccasin Approach, Moccasin Manager,

INFLUENCING AND NEGOTIATING: IN-HOUSE You can't do it all. Whatever your role, you rely on other people. Whose support do you need? Who needs your support? How is that support gained? It all comes down to influencing and negotiating. Those who are better at it find it easier to achieve success. So this workshop is designed to help you develop your influencing and negotiating skills. It's not about &'hard' contract or sales negotiations. It is about working out how best to work with others, particularly in terms of getting what you need from them so that you can achieve your specific objectives. And doing so in a positive, constructive way - win / win! LEARNING OBJECTIVES By the end of this workshop you will be able to: * Assess your influencing and negotiating skills (from development areas to over-done strengths) * and build on them for specific situations * Take a proactive approach to developing your network of stakeholders and influencers * Apply the push-pull model of influencing skills * Influence others more effectively, both on a one-to-one basis and in meetings * Choose the most appropriate negotiating approach for each specific situation WELCOME AND INTRODUCTION * Workshop objectives * Personal objectives and workplace challenges * Personal action plans WHAT DO WE MEAN BY INFLUENCING AND NEGOTIATING? * Persuading? Negotiating? Influencing? What's the difference? * Where do you need to influence and negotiate in your role? * The skills, knowledge and attitude required to be a successful influencer and negotiator * How good are you? HOW CAN YOU INFLUENCE OTHERS? * Your pre-work questionnaire * 7 influencing power bases * Influencing your manager * Powerful stakeholders - using the power/interest grid * The emotional bank account * Influencing in meetings NEGOTIATION APPROACHES * Preparing for a negotiation * Self-assessment inventory * 5 approaches to negotiation * You want some water? * Let go of the orange! * Win-win NEGOTIATION SCENARIOS * Practical negotiation exercises REVIEW AND ACTION PLANS * Review * Next steps

STRESS, RESILIENCE AND MENTAL TOUGHNESS: IN-HOUSE In a 24/7 world we are exposed to stress from many different angles. Handled well, this can boost our performance; handled badly, it can have a real impact on our wellbeing. We all need to be able to manage different stresses and pressures if we are to think clearly, make the right decisions and avoid unnecessary stress and worry. This workshop explores the best way of doing that, giving you a range of strategies to use, based on a number of proven models and approaches. It will help you understand your stress and pressure points, develop your resilience and move towards mental toughness and 'grit'. * Understand the nature of stress and its impact on our lives * Learn how to turn stress to your advantage * Understand the 'Control / Support / Demand' model and be able to use it to achieve healthy work/life balance * Understand how mindfulness can help you manage your personal reactions to stress * Develop strategies for increasing your resilience, toughness and self-care * Find out how to develop your coping mechanisms * Learn how to deal with pressured situations more effectively UNDERSTANDING AND DEFINING STRESS * Different workplace pressures - and the different responses to them * The difference between pressure and chronic stress * Why the way you think about stress changes the way your body responds to it * The upside of stress * Why it's important to avoid sustained periods of stress 2 FACTORS THAT TRIGGER STRESS * The Demand Control Support Model - why high demand alone doesn't cause unhealthy stress * The difference between acute and episodic stress 3 RECOGNISING STRESS * How to recognise stress * The role of emotion * How the body responds to stress - spotting the signals 4 MINDFULNESS * Mindfulness - the definition * Mindfulness - the hype * Mindfulness - the science * How re-framing thoughts can change everything * The A-B-C-D model 5 MENTAL TOUGHNESS AND 'GRIT' * What do we mean by 'mental toughness'? * The benefits * How to build it - the Grit scale test 6 RESILIENCE AND 'BOUNCE' * What do we mean by 'resilience'? * How to bounce back * Developing strategies for resilience 7 THE LOCUS OF CONTROL * Who's in charge? * How to manage your thoughts to take positive action in times of pressure and challenge 8 DEALING WITH DIFFICULT SITUATIONS A series of workplace situations - sharing suggestions and strategies for managing each of them 9 SELF-CARE * Diet and fitness * Attitude * Organisation and * Taking time for ourselves * Developing a self-care plan 10 ACTIONS AND NEXT STEPS * Developing a self-care plan * Review * Personal action planning * Next steps

Today's administrative professional needs flexibility and a broad portfolio of skills including self-motivation, assertiveness, and the ability to deal with difficult people. You will benefit from this course if you are an administrator, medical/legal secretary or PA, who wants to enhance your administrative support skills, as well as evaluating your existing techniques. This course will help you identify: * your areas of strength and your areas for improvement in the work environment * ways to accept new challenges and responsibilities with confidence * what motivates you at work * techniques to improve your planning and time management * ways of improving your influencing and assertiveness skills * your preferred working style (and relate it to your interaction with others) * ways of using your initiative * how to deal with challenging people, using recognised communication methods The course will help you develop a flexible set of skills that will allow you to succeed at work, no matter what the day throws at you. It will help you communicate effectively with a diverse range of colleagues and others with tact and diplomacy. And, finally, it will help you provide the administrative support that is essential for the smooth running of your area and of the organisation as a whole. 1 INTRODUCTION * Overview * Introductions * Individual objectives 2 WHAT EXACTLY IS YOUR ROLE? * Before looking at new skills and techniques, where are you now? Do you have the skills, knowledge and attitude required to be an exceptional administrator? * Understand your job criteria * Identifying your strengths and areas for development * Activity - skills analysis * Activity - action plan 3 BUILDING TRUST * How can you build trust? * Understanding the links between reliability, consistency and trust * What is required to deliver efficient service? * Activity: efficient service requirements of the professional administrator 4 WORKING STYLES * Identifying your working style preference * Understanding the importance of a flexible approach * Identifying areas of improvement to become a more effective team member * Activity: Questionnaire (completing, scoring and charting) * Activity: drawbacks of my style * Developing your working style 5 ASSERTIVENESS * Understand the differences between behaviours * Activity: Definition and characteristics of assertive / aggressive / passive behaviour * Activity: Identifying different behaviours * Understanding how to be more assertive * How to use assertiveness techniques * How to ask for feedback * Activity: Making requests assertively * Activity: Refusing requests assertively 6 TIME MANAGEMENT * The importance of planning for success * The importance of managing interruptions * The importance of having clear purpose * Time management best practices * Activity: How do you plan your time? What prevents you improving your time management? How will you recognise success? 7 PRIORITISATION * How to prioritise work to meet deadlines * The prioritisation matrix * Activity: Post it! 8 DEALING WITH INTERRUPTIONS * The impact interruptions have on productivity * How to manage interruptions * Activity: What interruptions do you experience? * What tactics can be employed to reduce these interruptions? 9 CLOSE * Open forum * Summary * Action planning

This programme has a simple objective: to help a sales team create and implementa comprehensive account development plan. If you want to earn strategic partner or preferred supplier status with your clients and customers then you need to add value to their business, consistently, and you can only do this if you have a plan - a key account management plan. This programme will help participants: * Discover opportunities - through a deeper understanding of the customer's business * Develop partnership - through a better 'value proposition' for the customer * Increase repeat business - based on higher customer satisfaction * Improve synergy - by getting everyone to 'sing from the same hymn sheet' * Develop a collaborative account plan - validated by the customer and their own management * Secure resources - management will align resources to execute soundly based account plans * Win an increased share of 'customer wallet' - through systematic account development 1 THE SIX PRINCIPLES OF STRATEGIC ACCOUNT DEVELOPMENT * Introduction to the PROFIT account development model: * - Performance * - Relationships * - Objectives and goals * - Feedback * - Integration * - Teamwork * Practical account development strategies: overview and case studies 2 PERFORMANCE * Use practical tools to help you manage and measure account performance and success * Design and build a monthly account dashboard for all sizes of account * Prioritise and manage accounts and customers pro-actively and successfully, using proven planning tools * Develop a cross-selling strategy to integrate products or solutions into the customer's business as closely as possible 3 RELATIONSHIPS * How to build and manage key relationships within an account * Qualifying and managing key influencers accurately * Producing a 'relationship matrix' for each account quickly and easily * Approaching and developing new contacts strategically * Tools and techniques for successful tracking of contacts and call-backs * Developing a coach or advocate in every customer organisation pro-actively 4 OBJECTIVES AND GOALS * Where are you now? - how to establish your competitive position within an account * Know how to set, monitor and track key objectives for accounts over the short, medium and long term * Selling against the competition - developing both long- and short-term sales strategies 5 FEEDBACK - BUILDING LOYAL AND SATISFIED CUSTOMERS * The correct way to manage customer expectations and create listening loops within an account * How to monitor and track your customer's perception and satisfaction with your organisation * Building a personalised satisfaction matrix for each account * Customer review meetings - best practice in building loyalty by regular joint planning events * Understanding the concept of long-term customer value and the importance of adapting a customer-focused attitude 6 INTEGRATION * How to integrate your products or solutions with the customer's business needs and processes * Spot and react to early warning signals that may cause an account's loyalty to fade, reduce revenue or switch to a competitor * Developing a loyalty strategy for key accounts or groups of smaller accounts * Getting your message and strategy across to C-level contacts 7 TEAMWORK * Working with others to achieve your account goals * Gaining internal commitment from your organisation * Managing and working with a virtual team * Creating cross-departmental communication loops 8 PUTTING IT ALL TOGETHER * Personal account reviews * Personal learning summary and action plans

This very practical workshop has a simple objective: to help you prepare, design and deliver memorable and high-quality presentations. This programme will help you: * Use a proven, structured tool-kit when designing and developing presentations * Benefit from short cuts and best practice when designing and using Powerpoint presentations * Select the right information, examples, exercises and activities - and use them well * Prepare and structure a presentation or session appropriate to the audience, and to best achieve your objectives * Maintain audience or group interest * Develop and practise presentation skills to improve your voice tone, speech power and body language * Use practical methods to control nerves and anxiety - develop higher levels of confidence and credibility * Command a room, hold attention and create a high impact 1 INTRODUCTION * Personal objectives * Key messages and learning objectives of the workshop 2 PRESENTATION SKILLS * What does good look like? * Exercise: Characteristics of high/low impact presentations * Presenting yourself as a 'winner' * The energy / attitude model * Exercise: Being a winner 3 PREPARATION SKILLS - EIGHT STEPS TO PREPARING A GREAT PRESENTATION, PLUS POWERPOINT TIPS •The magic circle • How to 'assume the role' when presenting • The eight steps • Step 1 - develop your objectives - The five questions that you must answer before preparing your presentation - Defining your objectives and outcomes - Creating a first draft - Step 1 exercise • Step 2 - analyse your audience - Doing your homework: audience, event, venue - Developing a pre-event check-list - Methods and means for researching your audience - Step 2 exercise • Steps 3 and 4 - structure the main body of your presentation and state the main ideas - Ways to structure your presentation for maximum impact - Balancing and managing content and topics - Organising your information: 6 options and methods - Your 'one main point' and creating a 30-second summary - Steps 3 and 4 exercises • Step 5 - decide on supporting information, using the toolkit - Making your case convincing: ways to support your claims - Selecting and using relevant and interesting examples - Quotes, case studies and printed material - Presenting statistics, tables and graphs - Ways of maintaining visual interest - Transitions and links, creating a 'golden thread' - Step 5 exercise: Creating compelling stories and anecdotes 4 • Step 6 - create an effective 'opening' - Claiming the stage and creating a good first impression - The three most powerful ways of opening a presentation - The five elements of a strong opening - Step 6 exercise: Participants work individually to prepare an opening, focusing on personal introduction, and then deliver to the group, with structured feedback • Step 7 - develop transitions - Step 7 exercise / examples • Step 8 - create an effective close - Signalling and sign-posting; the importance of, and how to do it effectively - Five ways to close a presentation successfully - Step 8 exercise / examples • Presentation design and Powerpoint - An interactive review of participants' own real-life past presentations and advanced tips and techniques on using Powerpoint effectively 4 FACILITATION SKILLS * The three main types of group activity - triads, teams and main group * How to select the right activity, define the objectives, set it up and run the debrief * Using energisers - with examples * Exercise: Dealing with 'difficult' behaviours * Exercise: Working in triads, design and deliver 5 TIPS AND TRICKS: PRESENTATION AND FACILITATION * 10 reasons why facilitation fails * Five golden rules for success * Defining the session goals and the facilitation plan * Open and closed questions - why and when to use * Using a 'car park' to manage unresolved issues * Using AV aids - tips and tricks * Exercises: Including participants working in pairs to prepare a short section form of one of their own presentations 6 PUTTING IT ALL TOGETHER * Summary of key learning points * Action plan