Harpenden

<h2>Negotiation Skills in a Day: In-House</h2><p>Anybody that has achieved success in business will tell you that you never get the deal you deserve - you only get the deal you can negotiate!</p><p>This one-day workshop is based on research findings and effective techniques from the Harvard Business School Negotiation Project; it provides a unique opportunity to learn and practice these skills in a safe environment using up to date materials and life-like practice negotiation case studies.</p><p>Our expert one day skills workshop helps participants learn the skills and behaviours of good negotiation, and how to select the most appropriate negotiation strategy and tactics to achieve the best outcome possible. Each participant will leave the day armed with the confidence and practical negotiation skills to successfully apply in any situation.</p><h3>Learning objectives</h3><p>After completing this course participants will be able to:</p><ul><li>Understand the main types and style of negotiation and use the most appropriate strategy and tactics for each of them to achieve the best agreement</li><li>Apply the four most important concepts to put themselves in the strongest possible position in any negotiation</li><li>Use a systematic approach to preparing, presenting and concluding negotiated agreements</li><li>Analyse the power dynamics in a negotiation and apply tried and tested methods for communicating with, influencing and persuading the other side in a negotiation</li><li>Anticipate common barriers to agreement and use a tested approach to successfully concluding the deal they deserve!</li></ul><section>
                    <h3>What is negotiation?</h3><ul><li>Types of negotiation</li><li>Win-lose negotiations versus win-win negotiations</li><li>Wise agreements and principled negotiation</li><li>Key skills needed for negotiation</li></ul><h3>The four key negotiating concepts</h3><ul><li>BATNA - Best Alternative To Negotiated Agreement</li><li>Setting your reservation price</li><li>ZOPA - Zone Of Possible Agreement</li><li>Creating and trading value</li></ul><h3>Using a four phase model for negotiation</h3><ul><li>Nine steps to successful planning</li><li>Discussing a deal - creating and claiming value</li><li>Making and framing proposals</li><li>Bargaining for the winning deal</li></ul><h3>Communicating, influencing and persuading</h3><ul><li>Effective questioning and listening skills</li><li>Understanding and interpreting body-language</li><li>Barriers to effective communication</li><li>Understanding and using power</li><li>Proven ways to influence people</li><li>Six universal methods of persuasion</li></ul><h3>Negotiating tactics</h3><ul><li>Understanding what matters - what the numbers mean</li><li>Tactics for win-lose negotiations</li><li>Tactics for win-win negotiations</li><li>Effective team negotiating</li></ul><h3>Barriers to agreement</h3><ul><li>Common barriers to agreement</li><li>Dealing with die-hard negotiators</li><li>Dealing with lack of trust</li></ul><h3>Closing the deal</h3><ul><li>Four steps to closing the winning deal</li><li>How to know when to walk away from a deal</li></ul>


                </section>

Maximum Performance

Negotiation Skills in a Day: In-House

<p>The market for professional services is becoming increasingly competitive, with some firms and individuals becoming very effective at winning new work, leaving others lagging way behind.</p><p>Given the choice between spending time on client work and business development work, we all tend to choose that which we feel to be easier, more attractive and more aligned with our image of ourselves. We stay within our comfort zones, we focus on client work, and we only resort to business development work when we have to, which can also lead to 'feast or famine' syndrome.</p>The programme will help participants:<ul><li>Understand the professional business development approach and the style that is appropriate for their business and their clients</li><li>Follow a process to guide their conversations and business development meetings</li><li>Prepare thoroughly for a business development meeting/contact with a client to ensure they use their time efficiently and maximise results</li><li>Create a great first impression and professional opening to a conversation</li><li>Ask open questions and listen effectively in order to spot opportunities, understand needs and progress the opportunity</li><li>Identify and understand buying and decision-making processes and criteria</li><li>Skilfully and confidently handle questions and objections</li><li>Sell the benefits of their services and approach over those of their competitors</li><li>Progress the sale by agreeing next steps and gaining commitment appropriately</li></ul><section>
                    <h3>1 Introduction</h3><ul><li>Aims and objectives of the programme</li><li>Personal introductions and objectives</li><li>Workshop overview</li></ul> <h3>2 An introduction to business development and selling for professionals</h3><ul><li>What is selling?</li><li>Who are you selling to?</li><li>The buying experience</li><li>What clients want</li><li>The four-step business development process</li><li>The business development cycle and pipeline management</li><li>Upselling and cross-selling as well as winning new clients</li></ul> <h3>3 Networking and generating leads</h3><ul><li>What is networking?</li><li>Networking objectives</li><li>It's not what you know but who you know</li><li>Asking for referrals and introductions</li><li>Making appointments from networking activity</li></ul> <h3>4 Opening the sales relationship/sales meeting</h3><ul><li>What potential customers are thinking</li><li>Judging first impressions</li><li>Creating positive first impressions</li><li>Building rapport and creating interest and impact</li><li>Earning the right</li></ul> <h3>5 Core communication skills for professional selling</h3><ul><li>Overcoming barriers to listening</li><li>The art of listening</li><li>Questioning refresher</li><li>Types of questions</li><li>Questioning funnel</li></ul> <h3>6 Understanding and identifying needs and opportunities</h3><ul><li>Identifying the questions to ask to identify needs and opportunities</li><li>Questions to move us through the buying and selling process</li><li>Understanding their buying processes</li><li>Asking questions that position you as a 'trusted adviser'</li><li>The questions that give you a competitive advantage</li><li>Knowing when you have asked enough questions</li></ul> <h3>7 Introducing solutions</h3><ul><li>Tailoring your 'pitch' to the client</li><li>Speaking the client's language</li><li>Using features and benefits</li><li>Applying the benefit cycle</li></ul> <h3>8 Handling objections and concerns</h3><ul><li>Identifying the typical objections and concerns</li><li>Understanding why clients raise objections and concerns</li><li>Following a structure for handling objections</li><li>Handling the price objection</li></ul> <h3>9 Gaining commitment</h3><ul><li>Knowing when to close</li><li>The art of checking</li><li>Recognising buying signals</li><li>Small c and big C</li></ul> <h3>10 Putting it all together</h3><ul><li>Personal learning summary and action plans</li></ul> 


                </section>

The In House Training Company

Coaching & Consulting Business

Professional Selling Skills (PSS)

Counselling Skills

Business Development

Business Case Development

Business Development Manager

Business development for professional services (In-House)

<h2>Remote Management: In-House</h2><p>Managing remote workers takes more effort. This programme is an opportunity to explore what makes it so different and gives you the tools and techniques to do it more effectively.</p><p>You will identify what you need to do differently to successfully manage and create an environment of trust, confidence and regularity of dialogue for remote workers. You will discover ways to engage your team through different forms of communication, to build trust, to motivate and to set clear expectations. You will leave with practical tools and techniques that will enable you to be more confident in your role as a manager of remote workers, and at the same time make their roles more productive, positive and rewarding.</p><ul><li>Explain the essential principles underlying remote management</li><li>Explore different communication styles and how they affect successful communication</li><li>Adapt your approach to develop confidence and build trust working remotely</li><li>Identify ways of using different communication tools to engage their staff</li><li>Appreciate the importance of positivity to motivate and engage remote team members</li><li>Understand how to apply coaching methods to remote conversations</li><li>Know how to build and support remote team formation</li><li>Be able to support and develop your teams for success</li></ul><section>
                    <h3>What's so different about remote management?</h3><ul><li>Why we do it - the business case</li><li>Static v remote teams</li><li>The challenge of distance</li><li>The challenge of time</li></ul><h3>2 Creating the right environment</h3><ul><li>Manager / worker or team / worker?</li><li>The 3Cs of virtual management:<ul><li>Collaboration</li><li>Communication</li><li>Co-ordination</li></ul></li><li>Emotional, psychological and physical elements</li><li>Other practical issues</li></ul><h3>3 The trust equation</h3><ul><li>Credibility</li><li>Reliability</li><li>Intimacy</li><li>Self-orientation</li></ul><h3>4 Communication methods</h3><ul><li>Technology options<ul><li>Why</li><li>When</li><li>What</li></ul></li><li>Developing an individual communication strategy</li></ul><h3>5 Communication styles</h3><ul><li>The DISC model of communication preferences</li><li>Adapting your style to different preferences<ul><li>Dominance: get it done</li><li>Influence: get recognition</li><li>Steadiness: get harmony</li><li>Compliance: get it right</li></ul></li></ul><h3>6 Supporting people to deliver</h3><ul><li>Setting tasks and projects</li><li>Monitoring and maintaining</li><li>Motivating and inspiring</li><li>Influencing</li></ul><h3>7 Coaching and mentoring</h3><ul><li>Coaching moments</li><li>How?<ul><li>The media richness model</li><li>The GROW model</li></ul></li></ul><h3>8 Forming remote teams</h3><ul><li>The Tuckman model<ul><li>Forming</li><li>Storming</li><li>Norming</li><li>Performing</li></ul></li><li>Identifying and working with attitudes, language and behaviours of remote teams</li><li>Matching management style to different team stages</li></ul><h3>9 Delegating to remote team members</h3><ul><li>The challenges</li><li>Using the DISC model</li></ul><h3>10 Actions and next steps</h3><ul><li>Review</li><li>Personal action planning</li><li>Next steps</li></ul>


                </section>

Remote Management: In-House

<p>This very practical workshop has a simple objective: to help you prepare, design and deliver memorable and high-quality presentations.</p>This programme will help you:<ul><li>Use a proven, structured tool-kit when designing and developing presentations</li><li>Benefit from short cuts and best practice when designing and using Powerpoint presentations</li><li>Select the right information, examples, exercises and activities - and use them well</li><li>Prepare and structure a presentation or session appropriate to the audience, and to best achieve your objectives</li><li>Maintain audience or group interest</li><li>Develop and practise presentation skills to improve your voice tone, speech power and body language</li><li>Use practical methods to control nerves and anxiety - develop higher levels of confidence and credibility</li><li>Command a room, hold attention and create a high impact</li></ul><section>
                    <h3>1 Introduction</h3><ul><li>Personal objectives</li><li>Key messages and learning objectives of the workshop</li></ul> <h3>2 Presentation skills</h3><ul><li>What does good look like?</li><li>Exercise: Characteristics of high/low impact presentations</li><li>Presenting yourself as a 'winner'</li><li>The energy / attitude model</li><li>Exercise: Being a winner</li></ul> <h3>3 Preparation skills - eight steps to preparing a great presentation, plus Powerpoint tips</h3>•The magic circle<br />• How to 'assume the role' when presenting<br />• The eight steps<br />• Step 1 - develop your objectives<br />- The five questions that you must answer before preparing your presentation<br />- Defining your objectives and outcomes<br />- Creating a first draft<br />- Step 1 exercise<br />• Step 2 - analyse your audience<br />- Doing your homework: audience, event, venue<br />- Developing a pre-event check-list<br />- Methods and means for researching your audience<br />- Step 2 exercise<br />• Steps 3 and 4 - structure the main body of your presentation and state the main ideas<br />- Ways to structure your presentation for maximum impact<br />- Balancing and managing content and topics<br />- Organising your information: 6 options and methods<br />- Your 'one main point' and creating a 30-second summary<br />- Steps 3 and 4 exercises<br />• Step 5 - decide on supporting information, using the toolkit<br />- Making your case convincing: ways to support your claims<br />- Selecting and using relevant and interesting examples<br />- Quotes, case studies and printed material<br />- Presenting statistics, tables and graphs<br />- Ways of maintaining visual interest<br />- Transitions and links, creating a 'golden thread'<br />- Step 5 exercise: Creating compelling stories and anecdotes<br />4<br />• Step 6 - create an effective 'opening'<br />- Claiming the stage and creating a good first impression<br />- The three most powerful ways of opening a presentation<br />- The five elements of a strong opening<br />- Step 6 exercise: Participants work individually to prepare an opening, focusing on<br />personal introduction, and then deliver to the group, with structured feedback<br />• Step 7 - develop transitions<br />- Step 7 exercise / examples<br />• Step 8 - create an effective close<br />- Signalling and sign-posting; the importance of, and how to do it effectively<br />- Five ways to close a presentation successfully<br />- Step 8 exercise / examples<br />• Presentation design and Powerpoint<br />- An interactive review of participants' own real-life past presentations and advanced tips<br />and techniques on using Powerpoint effectively <h3>4 Facilitation skills</h3><ul><li>The three main types of group activity - triads, teams and main group</li><li>How to select the right activity, define the objectives, set it up and run the debrief</li><li>Using energisers - with examples</li><li>Exercise: Dealing with 'difficult' behaviours</li><li>Exercise: Working in triads, design and deliver</li></ul> <h3>5 Tips and tricks: presentation and facilitation</h3><ul><li>10 reasons why facilitation fails</li><li>Five golden rules for success</li><li>Defining the session goals and the facilitation plan</li><li>Open and closed questions - why and when to use</li><li>Using a 'car park' to manage unresolved issues</li><li>Using AV aids - tips and tricks</li><li>Exercises: Including participants working in pairs to prepare a short section form of one of their own presentations</li></ul> <h3>6 Putting it all together</h3><ul><li>Summary of key learning points</li><li>Action plan</li></ul> 


                </section>

Executive Presentation

Coaching Skills

Meeting Skills

Facilitation Skills

Presentation Skills

Powerful presentation skills (In-House)

<p>At some point in your life you will have attended a training course or workshop, but what happens when you are asked to deliver one? Some people relish the opportunity while others are challenged by it. Whatever you feel about training others, it is a skill that is admired and can be studied and learned.</p><p>With the trainer you will be learning the techniques, skills and understanding you need and you will have the chance to deliver a short training session to others, receive feedback and having the confidence to deliver it for real in your job.</p><p>The training will comprise one day followed by a half day when all those able to attend will deliver and have feedback on a 20 minute training activity.</p><ul><li>To be able to create and maintain an environment conducive to learning and engagement</li><li>To understand basic learning theory and practice and the difference between training, facilitating and learning</li><li>To understand how adults learn and how to apply it as a trainer</li><li>To be able to plan and deliver a training activity using the appropriate set of skills and behaviours</li><li>To be able to review and evaluate learning and identify how outcomes are met</li><li>To manage the learning process and the participant engagement in the training environment</li><li>To be able to present effectively and appropriately to a variety of audiences</li><li>To deliver and receive feedback on a short delivered training activity with peers</li><li>To review and evaluate learning and have an action plan to take back and put into practice</li></ul><section>
                    DAY ONE (full-day) <h3>1 Welcome, housekeeping, how the day will be run</h3><ul><li>Introductions (and making the most of them)</li><li>Warm up - breaking the ice followed by review and feedback</li><li>Creating an environment conducive to learning and engagement; managing expectations well as a trainer</li><li>Group task with feedback and review in plenary</li></ul> <h3>2 What is training and how do adults learn?</h3><ul><li>Trainer input: <em>David Kolb's Learning Cycle</em></li><li>Group tasks</li></ul> <h3>3 How to plan a session and what to include - trainer input</h3><ul><li>Starting at the end and working backwards</li><li>Linking outcomes to purposeful activities</li><li>Practice task and planning time for day two using a template</li></ul> <h3>4 The skills and behaviours of a brilliant trainer</h3><ul><li>Modelling skills and behaviours</li><li>Creative task and discussion</li></ul> <h3>5 Mini reviewing task</h3><ul><li>De-brief - using reviewing in training</li></ul> <h3>6 How to manage the process</h3><ul><li>Trainer input followed by practice</li><li>Paying conscious attention to language (verbal and non verbal), feelings and responses in the room and managing yourself as a trainer</li></ul> <h3>7 The trainer's toolkit #1</h3><ul><li>Key tools, materials and templates</li><li>Choosing different tools and approaches with different audiences</li><li>Know your audience</li></ul> <h3>8 The trainer's toolkit #2</h3><ul><li>Key tools, materials and templates continued</li><li>Addressing trainer good practice</li></ul> <h3>9 Review, evaluation and action planning activities</h3><ul><li>Why and what should we be evaluating and why it's important</li><li>Action planning task</li><li>Group review task</li></ul> DAY TWO (half-day) <em>The day will comprise a series of 30 minute timed sessions where each delegate will present and deliver a training activity with the group.</em><p><em>The training activity will be prepared and planned in advance and will take 20 minutes (+ or - 2 minutes) to deliver in real time.</em></p><p><em>This will be followed by review and feedback from the trainer and peers to complete the total of 30 minutes as a time slot.</em></p><p><em>Reiteration of the task and discussion can take place with the trainer if needed, and there is time included in Day One to support the training planning.</em></p> 


                </section>

Life Coach Training

Teacher Training

Manager Training

Trainers Course

Train the Trainer (TTT)

Teaching & Training

Train the trainer (In-House)

<p>Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them.</p>This course will help participants:<ul><li>Use broad open questions to give the customer a platform for their opinions or issues</li><li>Improve listening skills to really understand what's behind the customer's challenging style</li><li>Probe specific phrases to show listening and earn deeper disclosure</li><li>Use silence to let challenging customers 'blow off steam'</li><li>Understand the negative impact of certain phrases on a challenging customer</li><li>Summarise effectively and reassure the customer of our understanding of their needs</li><li>Recognise the 'behaviour cycle' and avoid emotional escalation</li><li>Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state</li><li>Create loyalty in customers who are slow to give trust</li></ul><section>
                    <h3>1 What makes a customer 'challenging'?</h3><ul><li>Why customers challenge us - understanding their drivers</li><li>'Wearing their shoes' - seeing things from their perspective</li><li>Understanding our own personality style</li><li>How to flex with a style that is different from our own</li><li>Ways to quickly recognise a customer's style</li><li>The benefits of flexing with a challenging customer's style</li></ul> <h3>2 Practical exercise - forum theatre</h3><ul><li>Participants take it in turns to deal with the trainer (who plays the role of the challenging customer)</li><li>Observers stop the action when they hear or see something they deem wrong</li><li>The participant in the seat gets a chance to use a suggested alternative line</li><li>The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves</li><li>Frequent feedback from the trainer as to how the participant's words are making him feel</li><li>Opportunities to rewind the action if an ill-advised line is suggested and delivered</li><li>Flipchart for capturing what worked, what didn't work and why</li><li>Mehrabian principle - the importance of body language and tone over words used</li></ul> <h3>3 Questioning and listening skills</h3><ul><li>How to use open questions to get the customer talking</li><li>What questions to avoid and why</li><li>The use of pauses and silence to reduce tension and build trust</li><li>What listening is and what it isn't</li><li>Question funnelling - how to earn deeper disclosure through probing</li><li>The power of summary</li></ul> <h3>4 Transactional analysis explained</h3><ul><li>What is transactional analysis (TA)?</li><li>Exploring the TA states and why people behave in that way under pressure</li><li>How to bring challenging customers to 'adult' state to reduce tension</li><li>How 'parent' or 'child' behaviours can be inadvertently triggered</li><li>Understanding the 'behavioural cycle' and how to break it</li><li>Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words</li></ul> <h3>5 How to build trust with challenging customers</h3><ul><li>Techniques for placating current challenging customers</li><li>Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them</li><li>Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome</li><li>How to 'go the extra mile' with challenging customers</li></ul><h4></h4> <h3>6 Bringing a 'real' challenging customer to life</h3><ul><li>Participants give the trainer a brief profile of a specific challenging customer of theirs</li><li>5-10 minute roleplay in which the trainer brings that individual to life</li><li>Observing participants - without interrupting - make notes on what is and isn't working</li><li>Trainer stops the action half-way through to give feedback on how he is feeling</li><li>Participant goes back into the roleplay having recalibrated their approach based on feedback</li><li>Observers give feedback on what did and didn't work</li><li>Trainer comes out of character to explain the impact of the participant's words and behaviours</li></ul> <h3>7 Wrap-up</h3><ul><li>Key learnings from each participant</li><li>Individual action planning - steps that can and will be implemented in the workplace</li></ul> 


                </section>

Action Learning Facilitator

Challenging Behaviour

Dealing With Difficult Customers

Dealing with challenging customers (In-House)

Bardsey

Leeds

Nottingham

Reading

<p align="justify" style="color: rgb(125, 125, 125); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);">At times, everyone involved with a business will find themselves in a position where they are faced with difficult decisions. Being able to deal with these situations effectively and confidently is an important interpersonal skill.</p><p align="justify" style="color: rgb(125, 125, 125); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);">This is especially true for managers who will be forced to make tough decisions on a regular basis, but need to ensure that the business continues to perform both during and after the difficult decisions have been made. The manner in which they approach and implement these decisions can sometimes be the difference between success and failure.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Course Syllabus<p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The syllabus of the Dealing with Difficult Situations with Confidence course is comprised of four modules, covering the following:</p></h3><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Module One</h5><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Self Awareness</h5><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Attitude towards challenges - self-resilience</li><li fr-original-style="" style="box-sizing: border-box;">Going into a challenging scenario - how to prepare</li><li fr-original-style="" style="box-sizing: border-box;">Recognising the signs of contention</li><li fr-original-style="" style="box-sizing: border-box;">Giving feedback constructively</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Module Two</h5><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Having Difficult Conversations with Confidence</h5><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Behaviour labelling - preparing the approach</li><li fr-original-style="" style="box-sizing: border-box;">Assertiveness techniques</li><li fr-original-style="" style="box-sizing: border-box;">Dealing with a difficult issue focussing on behaviour &amp; consequences</li><li fr-original-style="" style="box-sizing: border-box;">Keeping objective and professional throughout</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Module Three</h5><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Examining Your Preferred Communication Style</h5><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Recognising the different communication styles</li><li fr-original-style="" style="box-sizing: border-box;">Analysing your preferred style - Paradigm FitIn Profiler review</li><li fr-original-style="" style="box-sizing: border-box;">Identifying the most appropriate situations for each style</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Module Four</h5><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Helpful Interpersonal Skills</h5></div><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Effective questioning techniques</li><li fr-original-style="" style="box-sizing: border-box;">Active listening</li><li fr-original-style="" style="box-sizing: border-box;">Body language</li><li fr-original-style="" style="box-sizing: border-box;">Recognising and dealing with behaviours</li><li fr-original-style="" style="box-sizing: border-box;">Displaying and creating positive attitudes</li><li fr-original-style="" style="box-sizing: border-box;">Remaining Assertive and in control</li></ul></div>

Dickson Training Ltd

Confidence

Dealing with Difficult Situations with Confidence

Birmingham

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Effective communication in the workplace is part and parcel of our daily lives, but not everyone is a natural.&nbsp;</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Do you find it tough standing up in front of people? Does the thought of engaging with audiences in any setting fill you with anxiety? Is doing a remote video message to colleagues on Zoom or Teams a tough call? Do you do it regularly but need some professional guidance on whether it&rsquo;s working?</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">At CoComms we can improve every aspect of your performance and offer a range of tips and techniques to help manage these environments and keep your audience engaged and interested.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><header fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><section fr-original-style="" style="box-sizing: border-box;"><header fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><section fr-original-style="" style="box-sizing: border-box;"><header fr-original-style="" style="box-sizing: border-box;"><div data-toggle="collapse" data-target="#content-1" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><div data-toggle="collapse" data-target="#content-1" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><h2 style="color: rgb(33, 59, 127); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">Public Speaking and Presentation Training</h2></div><div data-parent="#accordion" style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(233, 80, 29); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(233, 80, 29);">In a professional setting it&rsquo;s vital to come across as dynamic, trustworthy, credible and real. You want people to trust you and in turn get behind your vision or plan or proposal. If you can achieve this you can improve your confidence, your engagement and your prospects.</p><p style="color: rgb(33, 59, 127); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">Our training is designed to hone your presentation skills so whether you are pitching for work, taking colleagues through change or speaking to a new audience, you can do it with a clarity and confidence that makes your messages clear and insightful. The training includes:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Perfecting your slides</b>&nbsp;Working to produce a clean, easy to navigate slide deck that give logic and flow to your presentation.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Developing your storytelling</b>&nbsp;We use our journalistic techniques to show you how to build a story to keep your audience engaged with a well-structured and entertaining presentation.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Calls to Action</b>&nbsp;Make sure it is clear what you want to achieve and what you want from your audience.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Rehearse and Review</b>&nbsp;We film and then playback a range of practical presentation exercises so we can review your performance and work to make any improvements.</li></ul></div></header></section></div></header></section></div></header><aside fr-original-style="" style="box-sizing: border-box;"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div data-toggle="collapse" data-target="#content-2" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><div data-toggle="collapse" data-target="#content-2" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><img width="103" height="103" src="https://cocomms.co.uk/wp-content/uploads/2020/09/school.svg" alt="" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><h2 style="color: rgb(33, 59, 127); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">Conference and Panel Training</h2></div><div data-parent="#accordion" style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(233, 80, 29); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(233, 80, 29);">The audience at a conference may be a captive one, but that doesn&rsquo;t mean they are always listening and engaging<br fr-original-style="" style="box-sizing: border-box;">with what you have to say. We can make sure your keynote speech or panel contribution is memorable, appreciated by your audience and beneficial to your business.</p><p style="color: rgb(33, 59, 127); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">Our training looks at preparing for and delivering a speech from start to finish and includes:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Defining your big ideas</b>&nbsp;What is it you want to say and what do you want your audience to remember?</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Develop your narrative and script</b>&nbsp;How can you get across your message using storytelling.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Choosing the right language</b>&nbsp;How vibrant and energised language can make the difference in your speech.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">The tips and tricks to make sure your speech is memorable</b>&nbsp;How vocabulary and delivery techniques ensure your words are heard.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Controlling the message</b>&nbsp;How to deal with unhelpful questions and return to the main aspects of your story.</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div data-toggle="collapse" data-target="#content-3" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><div data-toggle="collapse" data-target="#content-3" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><img width="102" height="102" src="https://cocomms.co.uk/wp-content/uploads/2020/09/stakeholder.svg" alt="" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><h2 style="color: rgb(33, 59, 127); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">Stakeholder Communication Training</h2></div><div data-parent="#accordion" style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(233, 80, 29); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(233, 80, 29);">Engaging effectively with stakeholders with clarity and confidence can make all the difference to your relationships.</p><p style="color: rgb(33, 59, 127); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">A successful &ldquo;town hall&rdquo; meeting can win over your sceptics, convince those who are unsure and build a common goal between your business and stakeholders. Our stakeholder communication training prepares you for these vital meetings and includes:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Focusing the meeting</b>&nbsp;We look at how to control the meeting so the important business is covered and how to prepare for any questions or comments you may receive.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Keep control of the conversation</b>&nbsp;We teach you conversational techniques to focus on the main points without being too assertive or dismissive.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Rehearse and Review</b>&nbsp;We use video and practical role-play exercises to assess your performance and look for ways to improve.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Breaking down the information</b>&nbsp;We look at how to present facts and figures without overwhelming (or boring!) your audience. Our techniques will help you narrate the message in a clear and comprehensive way.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Making an impact</b>&nbsp;Using our journalistic experience we will work with you to develop your presentation skills to make the biggest impact and demonstrate credibility and authority.</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div data-toggle="collapse" data-target="#content-4" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><div data-toggle="collapse" data-target="#content-4" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><img width="512" src="https://cocomms.co.uk/wp-content/uploads/2020/09/video-call-1.svg" alt="" style="width: 112px; height: 112px; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 112px; height: 112px;" fr-original-class="fr-draggable"><h2 style="color: rgb(33, 59, 127); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">Video Calls for Business</h2></div><div data-parent="#accordion" style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(233, 80, 29); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(233, 80, 29);">The world has changed. Now is the time to ensure your business is changing too. Many in-person meetings, conferences, networking events and clients hosting are, for now, a thing of the past. These face-to-face interactions have been replaced by video calls, webinars and online events.</p><p style="color: rgb(33, 59, 127); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">So, how do you develop contacts, maintain relationships and manage your team in this new virtual world? How do you look and sound confident, be heard, and build trust &nbsp;and credibility through a computer screen?</p><p style="color: rgb(33, 59, 127); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">At CoComms, we are online communications experts and our years of experience in broadcasting mean we understand how to engage a virtual audience.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Interactive and practical training</b>&nbsp;We work with you through a variety of scenarios to analyse your performance on video calls.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Feedback on your performance</b>&nbsp;We offer supportive, positive feedback and share our tried and tested techniques so you can improve.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Make Video Calls work for you</b>&nbsp;Through our training you will become more confident, more productive and more dynamic on video calls.</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h1 style="color: rgb(33, 59, 127); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 59, 127);">Contact us</h1><p style="color: rgb(214, 53, 22); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(214, 53, 22);">If you have a query regarding any of our services or would like to book a consultation for free initial advice and guidance please get in touch</p></div></div></div></aside></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><img src="https://images.cademy.co.uk/d3814918-fd59-4361-903e-32bc725af5aa/5570cd1a-e3fc-4810-a0f2-58de471ba244/original.png" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable">

Cocomms - Coherent Communications

Communicate with Confidence

<div data-gallery-bg="eyJzbGlkZXMiOlsiaHR0cHM6Ly9saXJwLWNkbi5tdWx0aXNjcmVlbnNpdGUuY29tLzM5NTIyMjJjL2RtczNyZXAvbXVsdGkvb3B0L2dyb3VwLWRvZy10cmFpbmluZy1oZWFkZXIyLTE5MjB3LmpwZyIsImh0dHBzOi8vbGlycC1jZG4ubXVsdGlzY3JlZW5zaXRlLmNvbS8zOTUyMjIyYy9kbXMzcmVwL211bHRpL29wdC9ncm91cC1kb2ctdHJhaW5pbmctaGVhZGVyMS0xOTIwdy5qcGciLCJodHRwczovL2xpcnAtY2RuLm11bHRpc2NyZWVuc2l0ZS5jb20vMzk1MjIyMmMvZG1zM3JlcC9tdWx0aS9vcHQvZ3JvdXAtZG9nLXRyYWluaW5nLWhlYWRlcjMtMTkyMHcuanBnIl19" data-background-image='url("https://lirp-cdn.multiscreensite.com/3952222c/dms3rep/multi/opt/group-dog-training-header2-1920w.jpg")' style="color: rgb(95, 97, 99); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(95, 97, 99);"><div data-anim-desktop="fadeIn" style="color: rgb(95, 97, 99); box-sizing: border-box;" fr-original-style=" color: rgb(95, 97, 99);"><div data-gallery-bg="eyJzbGlkZXMiOlsiaHR0cHM6Ly9saXJwLWNkbi5tdWx0aXNjcmVlbnNpdGUuY29tLzM5NTIyMjJjL2RtczNyZXAvbXVsdGkvb3B0L2dyb3VwLWRvZy10cmFpbmluZy1oZWFkZXIyLTE5MjB3LmpwZyIsImh0dHBzOi8vbGlycC1jZG4ubXVsdGlzY3JlZW5zaXRlLmNvbS8zOTUyMjIyYy9kbXMzcmVwL211bHRpL29wdC9ncm91cC1kb2ctdHJhaW5pbmctaGVhZGVyMS0xOTIwdy5qcGciLCJodHRwczovL2xpcnAtY2RuLm11bHRpc2NyZWVuc2l0ZS5jb20vMzk1MjIyMmMvZG1zM3JlcC9tdWx0aS9vcHQvZ3JvdXAtZG9nLXRyYWluaW5nLWhlYWRlcjMtMTkyMHcuanBnIl19" data-background-image='url("https://lirp-cdn.multiscreensite.com/3952222c/dms3rep/multi/opt/group-dog-training-header2-1920w.jpg")' style="color: rgb(95, 97, 99); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(95, 97, 99);"><div data-anim-desktop="fadeIn" style="color: rgb(95, 97, 99); box-sizing: border-box;" fr-original-style=" color: rgb(95, 97, 99);"><h2 data-element-type="paragraph" style="color: rgb(68, 70, 72); box-sizing: border-box;" fr-original-style=" color: rgb(68, 70, 72);">Canine behaviour seminar</h2><div style="color: rgb(95, 97, 99); box-sizing: border-box;" fr-original-style=" color: rgb(95, 97, 99);"><br fr-original-style="" style="box-sizing: border-box;"></div></div><div style="color: rgb(95, 97, 99); box-sizing: border-box;" fr-original-style=" color: rgb(95, 97, 99);"><div data-element-type="spacer" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div></div></div><div data-anim-desktop="fadeInUp" style="color: rgb(95, 97, 99); box-sizing: border-box;" fr-original-style=" color: rgb(95, 97, 99);"><div style="color: rgb(95, 97, 99); box-sizing: border-box;" fr-original-style=" color: rgb(95, 97, 99);"><h4 data-element-type="paragraph" style="color: rgb(68, 70, 72); box-sizing: border-box;" fr-original-style=" color: rgb(68, 70, 72);">Online Courses</h4><div data-element-type="paragraph" style="color: rgb(95, 97, 99); box-sizing: border-box;" fr-original-style=" color: rgb(95, 97, 99);">Enrol on our online dog behaviour &amp; training courses that include videos, questions and a video call.</div><div data-element-type="graphic" data-widget-type="graphic" fr-original-style="" style="box-sizing: border-box;"><a href="https://www.thedogguardian.com/online-dog-training-courses" style="color: rgb(70, 57, 57); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(70, 57, 57);"></a></div></div><div style="color: rgb(95, 97, 99); box-sizing: border-box;" fr-original-style=" color: rgb(95, 97, 99);"><h4 data-element-type="paragraph" style="color: rgb(68, 70, 72); box-sizing: border-box;" fr-original-style=" color: rgb(68, 70, 72);">Group Courses &nbsp;&nbsp;</h4><div data-element-type="paragraph" style="color: rgb(95, 97, 99); box-sizing: border-box;" fr-original-style=" color: rgb(95, 97, 99);">Come and learn the secrets of dog behaviour in a classroom environment with like-minded people.</div><div data-element-type="graphic" data-widget-type="graphic" fr-original-style="" style="box-sizing: border-box;"><a href="https://www.thedogguardian.com/group-dog-training-courses" style="color: rgb(70, 57, 57); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(70, 57, 57);"></a></div></div><div style="color: rgb(95, 97, 99); box-sizing: border-box;" fr-original-style=" color: rgb(95, 97, 99);"><h4 data-element-type="paragraph" style="color: rgb(68, 70, 72); box-sizing: border-box;" fr-original-style=" color: rgb(68, 70, 72);">One to One Help</h4><div data-element-type="paragraph" style="color: rgb(95, 97, 99); box-sizing: border-box;" fr-original-style=" color: rgb(95, 97, 99);">Book a consultation with Nigel Reed The Dog Guardian for detailed help addressing any behavioural issues.</div><div data-element-type="graphic" data-widget-type="graphic" fr-original-style="" style="box-sizing: border-box;"><a href="https://www.thedogguardian.com/one-to-one-dog-training-help" style="color: rgb(70, 57, 57); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(70, 57, 57);"></a></div></div><div style="color: rgb(95, 97, 99); box-sizing: border-box;" fr-original-style=" color: rgb(95, 97, 99);"><h4 data-element-type="paragraph" style="color: rgb(68, 70, 72); box-sizing: border-box;" fr-original-style=" color: rgb(68, 70, 72);">The Book</h4><div data-element-type="paragraph" style="color: rgb(95, 97, 99); box-sizing: border-box;" fr-original-style=" color: rgb(95, 97, 99);">The Dog Guardian book reveals the secrets to a happy well behaved dog and includes bonus video tutorials.</div><div data-element-type="graphic" data-widget-type="graphic" fr-original-style="" style="box-sizing: border-box;"><a href="https://www.thedogguardian.com/buy-the-dog-training-book" style="color: rgb(70, 57, 57); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(70, 57, 57);"></a></div></div></div><div style="color: rgb(95, 97, 99); box-sizing: border-box;" fr-original-style=" color: rgb(95, 97, 99);"><div style="color: rgb(95, 97, 99); box-sizing: border-box;" fr-original-style=" color: rgb(95, 97, 99);"><h3 data-element-type="paragraph" style="color: rgb(68, 70, 72); box-sizing: border-box;" fr-original-style=" color: rgb(68, 70, 72);">Dog Training&nbsp;/&nbsp;Behavioural Seminars</h3><div data-element-type="paragraph" style="color: rgb(95, 97, 99); box-sizing: border-box;" fr-original-style=" color: rgb(95, 97, 99);">Nigel Reed, The Dog Guardian is hosting a series of seminars revealing his easy-to-follow method for a happy and well-behaved dog.</div></div></div><div style="color: rgb(95, 97, 99); box-sizing: border-box;" fr-original-style=" color: rgb(95, 97, 99);"><div data-gallery-bg="eyJzbGlkZXMiOlsiaHR0cHM6Ly9saXJwLmNkbi13ZWJzaXRlLmNvbS8zOTUyMjIyYy9kbXMzcmVwL211bHRpL29wdC9VbnRpdGxlZC02LTE5MjB3LmpwZyJdfQ==" data-anim-desktop="fadeInLeft" style="color: rgb(95, 97, 99); box-sizing: border-box;" fr-original-style=" color: rgb(95, 97, 99);"><div data-element-type="spacer" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div></div><div style="color: rgb(95, 97, 99); box-sizing: border-box;" fr-original-style=" color: rgb(95, 97, 99);"><h3 data-element-type="paragraph" style="color: rgb(68, 70, 72); box-sizing: border-box;" fr-original-style=" color: rgb(68, 70, 72);">Canine Behaviour Seminar</h3><div data-element-type="paragraph" style="color: rgb(95, 97, 99); box-sizing: border-box;" fr-original-style=" color: rgb(95, 97, 99);">This course is for all dog enthusiasts!<br fr-original-style="" style="box-sizing: border-box;">The information will enable you to understand and communicate with your dog on a deeper level.<br fr-original-style="" style="box-sizing: border-box;">In turn you will be empowered to address any behavioural problems, you may be experiencing with your dog, to become a kind and non confrontational leader your dog respects and feels safe with.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">Particularly those who are considering working with dogs as a career and who have already completed the Foundation Course.<br fr-original-style="" style="box-sizing: border-box;">On this course we go into far greater detail on understanding the dog&rsquo;s needs, behaviour, state of mind, language, and improving your leadership skills.</div><br fr-original-style="" style="box-sizing: border-box;"></div></div><div style="color: rgb(95, 97, 99); box-sizing: border-box;" fr-original-style=" color: rgb(95, 97, 99);"><div style="color: rgb(95, 97, 99); box-sizing: border-box;" fr-original-style=" color: rgb(95, 97, 99);"><h3 data-element-type="paragraph" style="color: rgb(68, 70, 72); box-sizing: border-box;" fr-original-style=" color: rgb(68, 70, 72);">Canine Behaviour Seminar</h3><div data-element-type="paragraph" style="color: rgb(95, 97, 99); box-sizing: border-box;" fr-original-style=" color: rgb(95, 97, 99);">The seminar covers a range of issues including:<br fr-original-style="" style="box-sizing: border-box;">&middot; The origin of the domestic dog<br fr-original-style="" style="box-sizing: border-box;">&middot; How an understanding of wolf behaviour can help us with our dogs<br fr-original-style="" style="box-sizing: border-box;">&middot; Your dog&rsquo;s needs<br fr-original-style="" style="box-sizing: border-box;">&middot; Your dog&rsquo;s language<br fr-original-style="" style="box-sizing: border-box;">&middot; How to ensure your dog is calm and responsive<br fr-original-style="" style="box-sizing: border-box;">&middot; Why your dog behaves as it does<br fr-original-style="" style="box-sizing: border-box;">&middot; How to effectively communicate to your dog<br fr-original-style="" style="box-sizing: border-box;">&middot; How to address pulling on the lead, barking at the door, aggression, poor recall, jumping up and anything you need help with (questions at the end).<br fr-original-style="" style="box-sizing: border-box;">&middot; How to teach your dog to control it&rsquo;s own behaviour<br fr-original-style="" style="box-sizing: border-box;">&middot; The traits of a good leader</div></div><div data-gallery-bg="eyJzbGlkZXMiOlsiaHR0cHM6Ly9saXJwLmNkbi13ZWJzaXRlLmNvbS8zOTUyMjIyYy9kbXMzcmVwL211bHRpL29wdC9VbnRpdGxlZC02LTE5MjB3LmpwZyJdfQ==" data-anim-desktop="fadeInLeft" style="color: rgb(95, 97, 99); box-sizing: border-box;" fr-original-style=" color: rgb(95, 97, 99);"><div data-element-type="spacer" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div></div></div><div style="color: rgb(95, 97, 99); box-sizing: border-box;" fr-original-style=" color: rgb(95, 97, 99);"><div style="color: rgb(95, 97, 99); box-sizing: border-box;" fr-original-style=" color: rgb(95, 97, 99);"><h4 data-element-type="paragraph" style="color: rgb(68, 70, 72); box-sizing: border-box;" fr-original-style=" color: rgb(68, 70, 72);">More Info</h4><div data-element-type="paragraph" style="color: rgb(95, 97, 99); box-sizing: border-box;" fr-original-style=" color: rgb(95, 97, 99);">Details of upcoming seminars to be revealed soon.Can&rsquo;t make it in person to the seminars? No problem &ndash; &nbsp;Go the&nbsp;<b fr-original-style="" style="box-sizing: border-box;"><a href="https://www.thedogguardian.com/online-dog-training-courses" style="color: rgb(215, 107, 35); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(215, 107, 35);">online courses</a></b>&nbsp;to purchase a pre-recorded version.</div></div></div></div></div><div style="color: rgb(95, 97, 99); box-sizing: border-box;" fr-original-style=" color: rgb(95, 97, 99);"><div style="color: rgb(95, 97, 99); box-sizing: border-box;" fr-original-style=" color: rgb(95, 97, 99);"><br fr-original-style="" style="box-sizing: border-box;"></div></div>

The Dog Guardian

Nigel Reed, The Dog Guardian is hosting a series of seminars revealing his easy-to-follow method for a happy and well-behaved dog.

Dog Training / Behavioural Seminars

<p>This workshop will help you create, develop and close business opportunities using a consultative approach and a value-based (not price-led) proposition.</p><p>Value-based selling means working the way your customer wants to buy, not how you want to sell. It also means:</p><p>In a transactional sale the customer knows the answer without help from a salesperson (or cannot see why they should choose you), or is prepared to stay with what they have. Customer decision criteria are price and convenience and customers resent time spent with (new) salespeople, mainly because the salesperson adds little or nothing to what the customer already has and just wastes time.</p><p>In a consultative or value-based sale, by contrast, the customer doesn't know the answer already. The salesperson must take the role of an advisor, not just a 'product promoter'. Customers demand expertise, advice and customisation during the sales process. Often customers insist on multiple meetings with salespeople and others to develop advantages that you can bring and reduce the perceived risk of changing. In this way the salesperson often adds more value than the product or service alone.</p>This very practical workshop will help you use proven strategies and tactics to build, manage and successfully close sustainable business opportunities using a consultative approach and a value-based (not price-led) proposition. This includes:<ul><li>Increased impact of your new sales conversations, presentations and proposals - leading to faster decisions and increased conversion</li><li>Greater confidence, consistency and professionalism throughout the business development process</li><li>Enhanced sales questioning skills and techniques, leading to better, faster and more accurate development of customer needs, problems, value and expectations</li><li>Improve your people, communication, influence and persuasion skills when approaching, consulting or presenting your services and solutions</li><li>How to build value at all points in the customer's buying process through your knowledge, skills and structured approach</li><li>Proven ways to gain additional business and referrals from existing customers and contacts, through direct approach and lead generation</li><li>Being better able differentiate your firm, your solutions, track-record and expertise clearly and accurately with tailored value statements for each stage and for each opportunity</li><li>Overcome and avoid price-based objections, buying criteria and negotiation</li></ul><section>
                    <h3>1 Introduction and key principles of value-based selling</h3><ul><li>Introduction and review of pre-course questionnaires - KPIs, personal learning objectives and key principles</li><li>The main principles of value-based selling and how they benefit you and the customer</li><li>How value-based selling differs from 'transactional' or 'price-based' selling</li><li>The stages of the customer's buying cycle - how to identify and work through strategies for each stage</li><li>The concept of structured and set-piece selling and proposing</li><li><em>Presentation by participants:</em> Personal sales improvement goals</li></ul> <h3>2 Value-based selling strategies and skills</h3><ul><li>What is value? How can one move away from a price-led agenda?</li><li>How to survive and resist price pressure - six techniques</li><li>A review of key competencies and skills needed for a value-based approach</li><li>Strategies, case studies and examples with discussion and review</li><li>Defining your initial value proposition and comparative advantage</li><li>How best to established the right level of trust, rapport and credibility</li><li><em>Planning and practice session:</em> Strategy - mapping a value-based sales process.</li></ul> <h3>3 Connecting skills</h3><ul><li>Research before the meeting and the first few minutes - ways to gain instant rapport and setting the foundation for a successful outcome in a first sales call</li><li>How to structure an effective first time sales call or meeting - the subtle differences that are important to master</li><li>How best to differentiate your solutions and build credibility and enthusiasm early or at the start of the buying process</li><li>Overcoming initial buying resistance and relaxing the prospect; gaining rapport, opening the meeting: PBC (purpose-benefit-check) and gaining agreement to proceed</li><li><em>Planning and practice session: </em>Connecting - first meeting with a new contact</li></ul> <h3>4 Consulting - building, developing and influencing client needs</h3><ul><li>Understanding the power of high-impact and third-level questions to influence people based around specific needs and solutions</li><li>The importance of body language and other personal communication dynamics when asking questions; empathic listening, run-on questions, drawing out skills, summarising, etc</li><li>Creating a 'disturb' approach to creating needs and opportunities and positioning your solutions</li><li>Using proven advanced sales questioning techniques with greater skill: Outcome, SPIN and qualification questions</li><li>'Decision-making criteria' - tools to help you develop the relevant criteria with the customer and in doing so progress your sales opportunities more effectively</li><li><em>Planning and practice session: Questioning skills</em></li></ul> <h3>5 Convincing - presentation and persuading skills practice</h3><ul><li>Substance and style - selecting the right tone and content to engage and enthuse your prospect</li><li>Compelling benefits and reducing perceived risk - key messages to deliver</li><li>Helping the customer choose your proposition - by being convincing, compelling and credible when you present</li><li>Professional and effective presentation skills - with personal coaching and practice sessions</li><li>The keys of influence and persuasion and the keys to convincing a new customer to choose you for the first time</li><li><em>Planning and practice session:</em> Role-play in presenting your solution</li></ul> <h3>6 Commitment</h3><ul><li>Knowing when and how to close for commitment to the next stage in your sales process, plus ways to ask for commitment professionally and effectively</li><li>How to isolate, prioritise and answer objections and concerns more openly and accurately, using a consultative not a confrontational approach</li><li>Deal more effectively and profitably with price objections and reduce buyer's remorse (which can lead to an 'I want to think about it' reaction and cause delay and inertia)</li><li>Key negotiation skills around the closing process - getting to 'yes'</li><li><em>Planning and practice session:</em> Role-play in closing and negotiation skills</li></ul> <h3>7 Assessed role-play - Final practice session</h3><em>Live role-plays</em><ul><li>There is an option for external participants to be brought in to the live training workshop to take-part in the final assessed role-play or assist with other sessions run during the course.</li></ul><p><em>Performance assessment - 'Dragon's Pitch'</em></p><ul><li>The final afternoon of the course is an assessed role-play using a prepared scenario and external 'CEO'. The assessment criteria will be agreed prior to the workshop.</li></ul> <h3>8 Workshop summary and close</h3><ul><li>Personal action plan and learning summary</li></ul> 


                </section>

Value-based selling (In-House)

Southend on Sea

Rotherham

Manchester

Slough

Portsmouth

Bingley

Paisley

Luton

Northampton

Bedford

Liverpool 

Swansea

BASIC to ADVANCED COURSE PACKAGE

Complete 3 courses over 2 full days and receive three qualifications:

Introduction to Phlebotomy Certificate (Nationally Recognised Level 3, Ireland Level 5)
Days 1 and 2: 9.30am – 5.00pm

Advanced Phlebotomy Certificate (Nationally Recognised Level 4, Ireland Level 6)
Day 1: 5.30pm - 8.30pm

Geopace Certificate of Competency (Nationally Recognised Accredited, CPD Practical Skills)
Day 2: 5.30pm - 8.30pm

Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.






Key Facts & Summary:


COURSE 1: INTRODUCTION TO PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Three (Ireland Level Five)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (21 CPD Points)

PART 1 (DAY 1) - 9.30am to 5.00pm
PART 2 (DAY 2) - 9.30am to 5.00pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

A TWO DAY venepuncture course at Level 3. Trains up to the point of live blood draws.

On completion awards a Nationally Recognised and Accredited Certificate in Phlebotomy.

DAY ONE (PART 1) - THEORY
Attend the course location of your choice – starts at 9.30am and finishes approx. 5.00pm

DAY TWO (PART 2) - CLASSROOM
Your classroom tutor will recap on the theory element (above) after which you will begin your practical sessions learning and developing the skills required up to the point of Live Blood Draws.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 2: ADVANCED PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Four (Ireland Level 6)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (14 CPD Points)

PART 1 - THEORY
Complete your theory training online in the comfort of your own home or at work.

PART 2 - CLASSROOM
Follow on from your Day One Theory training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.

On completion awards a Nationally Recognised and Accredited Certificate in Advanced Phlebotomy.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 3: ROUTE TO COMPETENCY MASTERCLASS
CPD ACCREDITED - The CPD Certification Service

CLASSROOM
Follow on from your Day Two practical training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

GEOPACE LIVE BLOOD SESSIONS enabling you to draw human blood under 1-to-1 supervision of your tutor. You will follow a Competency Checklist, signed off by your tutor on completion.

On completion awards a Geopace Certificate of Competency - Nationally Recognised and Accredited Route to Competency - Live Blood Draws Certificate

DOWNLOAD A COURSE ITINERARY HERE




How do I attend?

EITHER -
CLASSROOM OPTION - Attend one of our scheduled classroom locations, completing your Introduction to Phlebotomy Course over 2 days. You will also complete your Advanced Training at the end of the first day and your Competency Training at the end of the second day.

Our Introduction to Phlebotomy and Advanced Phlebotomy Training Kits are supplied at no charge when booking our virtual classroom training option.
If you would like to add one or both of these kits to your classroom training option then these are available to add at time of booking. Our comprehensive training kits each mirror the same equipment and supplies used in the classroom and both include detailed video tutorials, allowing you to continue to practice and "hone" your skills after you have completed your practical training.

OR -

VIRTUAL CLASSROOM OPTION- Complete your theory training online at home or work, then join us for a one day Zoom session to complete your Introduction to Phlebotomy virtual classroom training, followed by your Advanced Training in the evening of the same day. You have the option to add a classroom-based competency session, awarding a CPD Accredited Geopace Certificate of Competency, at time of booking.

Our Virtual Classroom option includes two very comprehensive training kits - one for your introductory course and one for your advanced course. Kits are included at no charge (normally £79.95 each) and are yours to keep and to continue to practice with after you have finished your courses. The equipment and supplies included in your kits are the same as those used if you choose the classroom option.

How do I book?

Choose whether you would like to attend in a classroom or if you would like to complete your training by virtual classroom.
Click on the Classroom - Booking Options or Virtual Classroom - Booking Options buttons below to see all upcoming dates and locations.

Please note - Competency Training
Our Route to Competency Masterclass - Live Blood Sessions can only be completed in a classroom environment. This is included when you book a classroom option. When booking the virtual classroom option you can choose to add this at time of booking. You will receive a voucher code to enable you to book onto any upcoming dates or locations. For most of our two day course we run our competency training at the end of the second day and therefore you should be able to complete your full training programme with us over two days.

If you are completing your training by virtual classroom please see our list of competency training locations here.

If you would like to "mix and match" your training dates and/or locations then please call our admin team on 01525 713377 who will be more than happy to put a training package together for you on dates and / or locations that suit you.

All courses are accredited and are Skills for Health & WHO compliant.

Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

THIS COURSE PACKAGE INCLUDES:
1: INTRODUCTION TO PHLEBOTOMY COURSE (GPT003) - Level 3 (Ireland Level 5)
2: ADVANCED PHLEBOTOMY COURSE (GPT005) - Level 4 (Ireland Level 6)
3: GEOPACE COMPETENCY CERTIFICATE - CPD Certified (optional with Virtual Classroom)

Learn how to take blood ... train as a Phlebotomist

FAST-TRACK YOUR PHLEBOTOMY TRAINING

WITH OUR

COMPLETE TRAINING PACKAGE

20% off -  Multi-Course Discount

    Cover all stages from beginner through to Level 4

    Available as Classroom or Virtual Classroom

    Complete your beginner to advanced training in 2 days

    Awards 2 accredited qualifications - Introduction to Phlebotomy and Advanced Phlebotomy qualifications

    Both courses are dually accredited (OCN & CPD)

    Geopace Certificate of Competency included with classroom attendance or available as an option when booking virtual classroom

    Covers all steps up to live blood draw

    Learn advanced skills and techniques

    Virtual Classroom options include comprehensive Practise@Home Training Kits (yours to keep)

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Phlebotomy Training - Beginner to Advanced PACKAGE

General Admission

ONLINE STUDY + ONE DAY ZOOM SESSION
NO CLASSROOM ATTENDANCE REQUIRED


Awarding Body: Dual Accreditation - Open College Network (OCN Credit4Learning) & The CPD Certification Service (21 CPD Points)
 
Award Level: UK - Level Three (Advanced) + 21 CPD Points
Ireland Level Five (Advanced) + 21 CPD Points
 
Minimum Age: 18 (16 with parental consent)
 
Entry requirements: None. English Level 2 desirable
 
Training Locations: Study online + virtual classroom.
 
Practical Training: Includes FREE Practise@Home Phlebotomy Training Kit worth £79.99
This comprehensive 76 piece practical training kit includes mini-arm trainer, sharps container and all medical grade supplies needed as well as a step-by-step 30 minute training video.



PART 1 (THEORY) - STUDY AT HOME ONLINE :
Complete your theory training online in the comfort of your own home or at work. Stop/start when it suits you and complete the online modules at your own pace. Can be completed on multiple devices such as laptop, smart-phone, desktop computer, kindle, tablet etc.
 
PART 2 (PRACTICAL SESSIONS) - JOIN US FOR A COMPREHENSIVE ONE DAY ZOOM SESSION:
Full instructions will be provided. We will send you a completely free Practise@Home Phlebotomy Training Kit, including a mini-arm trainer, for you to keep. You will follow your tutor's on-screen instructions during your Zoom virtual classroom sessions as you learn and develop your phlebotomy skills. The procedures and practices taught online are exactly the same as you would learn in the classroom. At any time before or after your course you can watch our 30 minute step-by-step video to refresh your knowledge and continue to use your training kit to practice your skills.
 
(THIS COURSE AWARDS THE SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR CLASSROOM AND HYBRID COURSE VERSIONS)


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


COURSE ITINERARY

 
A dually-accredited hybrid modular venepuncture course awarding an
OCN Accredited Level Three Certificate (3 credits) & 21 CPD Points


Nationally Recognised Qualification


Part 1 - online (eLearning) Part 2 - Virtual Classroom (1 Day Zoom)


PRE-COURSE
Home study pack - download and complete before the virtual classroom sessions

PART 1 - ONLINE
M01: Course Overview
M02: History, Definitions and Roles
M03: Work-flow cycles
M04: Professionalism
M05: Health & Safety
M06: Blood Collection Systems
M07: Anatomy & Physiology
M08: Blood Composition
M09: Using the equipment
M10: Performing the venepuncture - see Classroom Part 2
M11: Lab Tests and Bottle Types
M12: Analytical Errors
M13: Informal Quiz – answers
M14: Award – accredited certificates, value, application and overview. Job Opportunities.


PART 2 - VIRTUAL CLASSROOM (ONE DAY ZOOM SESSION)
M01: Introduction: Welcome, Introductions and Overview.
M10: Performing the venepuncture (theory overview)
P01: Practical Session 1 – Equipment familiarisation - "Tools of the Trade"
P02A: Practical Session 2A – Unpacking your training kit
P02B: Practical Session 2B - A look at the mini-arm trainer and associated equipment
P03: Practical Session 3 – Using the tourniquet and identifying a vein
P04: Practical Session 4 – Handling and assembling the equipment. Familiarisation and procedures including initial skill-set development
P05: Practical Session 5 - Further skill-set development and consolidation. Discussing needle types including winged infusion sets (butterfly needles)
P06A: Practical Session 6A – Performing the venepuncture on the mini-arm trainer. Palpating the vein, performing the venepuncture. Sample handling and labelling.
P06B: Practical Session 6B – Consolidating pre- and post-venepuncture procedures.
 
Additional support material can be downloaded as you progress through the course online.





ZOOM SESSION

VIRTUAL CLASSROOM (ZOOM) SESSIONS 
Our Virtual Classroom training course consists of online study (Part 1 - theory) and Virtual Classroom Zoom sessions (Part 2 - practical skill-set development)
You must complete your Part 1 online study before joining us for your Zoom session(s).
Once you have enrolled on this course you will be sent a free Practise@Home Training Kit, This is yours to keep and can be reused any many time as you wish after you have completed the course.
Your Booking Confirmation will include your Zoom log-in details.



Learn how to take blood ... train as a Phlebotomist

    Nationally Recognised Qualification

    No previous experience or qualifications needed

    OCN Accredited - Level 3 (advanced)

    CPD Accredited (The CPD Certification Service)

    Covers all steps up to live blood draw

    Practise on artificial arm and fake blood!

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Introduction to Phlebotomy Course (GPT003VC) - 1 DAY Virtual Classroom

Cardiff

Milton Keynes 

<div data-testid="richTextElement" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;">INTRAMUSCULAR, INTRADERMAL &amp; SUBCUTANEOUS INJECTION COURSE (GPT601)<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(13, 115, 183); box-sizing: border-box;" fr-original-style="color:#0D73B7;">CLASSROOM or VIRTUAL CLASSROOM (with online theory)</span></h2></div><section fr-original-style="" style="box-sizing: border-box;"><div data-hook="bgLayers" data-motion-part="BG_LAYER" fr-original-style="" style="box-sizing: border-box;"><div data-testid="colorUnderlay" fr-original-style="" style="box-sizing: border-box;"></div><div data-motion-part="BG_MEDIA" fr-original-style="" style="box-sizing: border-box;"></div></div><div data-testid="columns" fr-original-style="" style="box-sizing: border-box;"><div data-hook="bgLayers" data-motion-part="BG_LAYER" fr-original-style="" style="box-sizing: border-box;"><div data-testid="colorUnderlay" fr-original-style="" style="box-sizing: border-box;"></div><div data-motion-part="BG_MEDIA" fr-original-style="" style="box-sizing: border-box;"></div></div><div data-mesh-id="comp-kl8214n52inlineContent" data-testid="inline-content" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="comp-kl8214n52inlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(13, 115, 183); box-sizing: border-box;" fr-original-style="color:#0D73B7;">Learn how to administer vaccines or injections ...&nbsp;</span></p></div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Nationally Recognised Qualification</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Includes IM, ID and Sub-Cut Injection methods</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">OCN Accredited - Level 4 (Foundation Degree - FDSc)</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Covers all steps to safely perform a vaccination</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Use same techniques and skills for aesthetic therapies</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Includes B12, Vitamin C and other treatments</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Essential qualification for all injections</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Basic understanding of English language required</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">OPEN TO ALL APPLICANTS</p></li></ul><div data-testid="richTextElement" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(13, 115, 183); box-sizing: border-box;" fr-original-style="color:#0D73B7;">About this course</span></p></div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(13, 115, 183); box-sizing: border-box;" fr-original-style="color:#0D73B7;">Learning Outcomes</span></p></div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(13, 115, 183); box-sizing: border-box;" fr-original-style="color:#0D73B7;">After the course</span></p></div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">PART 1 - Theory: complete online at<br fr-original-style="" style="box-sizing: border-box;">home or work and download a certificate of completion</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">PART 2 - Skills and Practical Development: Attend in the Classroom or Virtual Classroom</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Vaccination - all essential vaccines including Covid-19, Flu and other annual vaccines</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Injections - Aesthetics - B12, Vit C etc.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">78 UK &amp; Eire training locations</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">OCN Accredited at Level 4 (FDSc)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Medical training standards throughout</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Skills for Health &amp; WHO compliant</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(13, 115, 183); box-sizing: border-box;" id="isPasted" fr-original-style="color:#0D73B7;">Learning Outcomes</span></p><div data-mesh-id="comp-kl8214o43inlineContent" data-testid="inline-content" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="comp-kl8214o43inlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Train up to point of first vaccination or injection&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">All theory and practical skills required to perform a safe procedure</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Covers all essential theory and skill-set development to meet medical standards</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Understand the procedures used to set up &nbsp;a manage and administer a vaccine</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Post-injection management and how to avoid critical complications</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Correct client care and aftercare</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Includes legal, consent and documentation</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(13, 115, 183); box-sizing: border-box;" id="isPasted" fr-original-style="color:#0D73B7;">After the course</span></p><div data-mesh-id="comp-kl8214oainlineContent" data-testid="inline-content" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="comp-kl8214oainlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Safely and competently administer a vaccine or drug treatment (ie. B12)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Correct client management before, during injection and safe after-care</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Understanding equipment types and appropriate choices</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Understand vaccine management control</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Appreciate legal and professional responsibilities</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Offer injection therapies to clients - vitamin supplements</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Administer in hospitals, GP Surgeries and Outreach Centres</p></div></div></div></div></div></div></div></div></div></div></div></section>

INTRAMUSCULAR, INTRADERMAL & SUBCUTANEOUS INJECTION COURSE (GPT601)
CLASSROOM or VIRTUAL CLASSROOM (with online theory)
Learn how to administer vaccines or injections ... 
Nationally Recognised Qualification
Includes IM, ID and Sub-Cut Injection methods
OCN Accredited - Level 4 (Foundation Degree - FDSc)
Covers all steps to safely perform a vaccination
Use same techniques and skills for aesthetic therapies
Includes B12, Vitamin C and other treatments
Essential qualification for all injections
Basic understanding of English language required
OPEN TO ALL APPLICANTS
About this course
Learning Outcomes
After the course
PART 1 - Theory: complete online at
home or work and download a certificate of completion
PART 2 - Skills and Practical Development: Attend in the Classroom or Virtual Classroom
Vaccination - all essential vaccines including Covid-19, Flu and other annual vaccines
Injections - Aesthetics - B12, Vit C etc.
78 UK & Eire training locations
OCN Accredited at Level 4 (FDSc)
Medical training standards throughout
Skills for Health & WHO compliant
Learning Outcomes
Train up to point of first vaccination or injection 
All theory and practical skills required to perform a safe procedure
Covers all essential theory and skill-set development to meet medical standards
Understand the procedures used to set up a manage and administer a vaccine
Post-injection management and how to avoid critical complications
Correct client care and aftercare
Includes legal, consent and documentation
After the course
Safely and competently administer a vaccine or drug treatment (ie. B12)
Correct client management before, during injection and safe after-care
Understanding equipment types and appropriate choices
Understand vaccine management control
Appreciate legal and professional responsibilities
Offer injection therapies to clients - vitamin supplements
Administer in hospitals, GP Surgeries and Outreach Centres

Immunisation & Vaccination

Immunisation

Injection

Vaccination

Vaccinator

Medicine & Nursing

Learn how to administer vaccines or injections ...

    Nationally Recognised Qualification

    Includes IM, ID and Sub-Cut Injection methods

    OCN Accredited - Level 4 (Foundation Degree - FDSc)

    Covers all steps to safely perform a vaccination

    Use same techniques and skills for aesthetic therapies

    Includes B12, Vitamin C and other treatments

    Essential qualification for all injections

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Vaccination / Injection Course (GPT601)

Key Facts:


COURSE 1: PERIPHERAL I.V. CANNULATION COURSE (GPT008)



ONLINE STUDY - In your own time (approx. 5-6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 3 (Advanced Level) - Ireland Level 5
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 3 (Ireland Level 5)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Safely and competently set up and maintain a Peripheral IV Infusion.


Attend a classroom location to complete your practical training.

 
Course Itinerary:
PART 1 - THEORY (ONLINE)
M1 - Peripheral IV Cannulation - Introduction:
Definitions - understanding terminology relating to PIVC.
IV Therapy and NMC guidelines.
M2 - Legal & Professional Responsibilities:
Legal Obligations and Accountability. Criminal, Civil and
Contractual law in Healthcare. Vicarious Liability and your
Duty of Care.
M3 - Anatomy & Physiology:
Sites appropriate to IV cannulation. Hand vs. arm.
Advantages and disadvantages of relevant veins.
An overview of Homeostasis and Fluid Balance.
M4 - Hygiene and Infection Prevention & Control (IPC):
Reducing healthcare-associated infections. Keeping Safe.
Bloodborne Pathogens and Work Practice Controls.
Standard Precautions. Waste Disposal. Needle-stick injuries.
M5 - Indications and Advantages:
When to cannulate, infusion types and benefits over
alternative infusion routes. Continuous and intermittent infusion.
Prophylactic use before procedures and in unstable patients.
Contraindications.
M6 - Equipment:
Cannula types, sizes and colour coding. How to select
appropriate size. Equipment overview for total procedure.
M7 - Vein Choice for Cannulation:
Correct vein selection. Which veins to avoid.
How to manage an unsuccessful cannulation.
M8 - Procedures:
Full procedure for cannulation including correct documentation.
M8: Guide to Cannulation - revision
M8: Video - Recap with full procedure
M9 - Contraindications:
When inappropriate to cannulate including patients with specific health conditions.
M10 - Complications:
A detailed look at potential complications during and after
cannulation, including phlebitis, infections, petechiae and haematomas. Clinical signs and corrective actions.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM:
1 - Welcome, introductions and overview:
Classroom - registration and introductions.
Virtual Classroom - audio/visual checks and registration.
2 - Legal & Professional Responsibilities:
Overview and discussion.
3 - Anatomy - key points (appropriate to PIVC):
Arteries and veins. Selecting an approprate site. Sites to avoid and “first choice” sites.
4 - Cannulae - selection and types:
A detailed look at different types of cannulas, respective benefits and attributes. Selectinng an appropriate pVAD.
5 - Complications:
Complications of pVAD insertion including examples of
infiltration, haematoma, extravasation and transfixation.
6 - VIP Score:
Understanding and using the Visual Infusion Phlebitis score.
7 - Equipment - overview:
We take a look at all essential equipment required for PIVC.
8 - PRACTICAL SESSIONS:
Multiple practical sessions throughout the session.
9 - Fluids:
The importance of understanding fluids. Includes detailed overview of: maintenance fluids, Hartmann’s solution, Colloids (and risks), blood products.
10 - Infusion Rates:
Calculating infusion rates and drops per minute.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)
Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.





Key Facts:


COURSE 2: VACCINATION / INJECTION COURSE (GPT601)



ONLINE STUDY - In your own time (approx. 5-6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)


Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (FDSc Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)



SUITABLE FOR:
- MEDICAL / HEALTHCARE (trainees and professionals)
- AESTHETIC THERAPISTS (all levels)

 
This Vaccination / Injection Course is a nurse or paramedic-led half-day session covering all essential theory and practical skill-sets required to deliver effective Intramuscular, Intradermal and Subcutaneous injections / vaccinations.
 
PART 1 - THEORY (online)
Delegates will fully understand the theory and will be able to demonstrate they can identify the correct patient, gain consent and safely administer a vaccine or injection, conforming to WHO and Skills for Health recommended standards.
 
Itinerary:
M01 Course Overview and brief history
M02 Infection Protection Control
M03 Professionalism and Effective Communication
M04 Understanding injection procedures
M05 Why do we vaccinate?
M06 The immune system and how vaccines work. Vaccine types and composition.
M07 The National Vaccine Policy & Schedule
M08 Vaccine preventable diseases
M08A – Covid-19 Update
M09 Vaccines - understanding the reconstitution process
M10 Storage and Handling – understanding correct procedures and protocols
M11 Equipment – Syringes and Syringe Types, Needles and Needle Types, SDV (Single-Dose Vials), MDV (Multi-Dose Vials), Pre-Filled Syringes, Gloves and PPE.
M12 Vaccination sites, techniques and anatomical site selection
i) Intramuscular (IM) Injection
ii) Subcutaneous (SubCut) Injection
iii) Intradermal (ID) Injection
M13 Legal requirements, Consent and Standard Operating Procedures
M14 Adverse Reactions and Basic Life Support Guidance
M15 Record keeping & Documentation
 
PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING
PART 2 - CLASSROOM (am, pm or evening sessions)
3 - 4 hours skill-set development with practical demonstrations and hands-on experience performing Intramuscular, Intradermal and Subcutaneous Injections.
 


How do I attend?

EITHER -
CLASSROOM OPTION - Complete your theory training online at home or work, then attend one of our scheduled classroom locations, completing your Peripheral IV Cannulation Course and your Injection Course on the same day.
Our Peripheral IV Cannulation Course and Injection Course training kits are supplied at no charge when booking our virtual classroom training option.
If you would like to add one or both of these kits to your classroom training option then these are available for you to add at time of booking. Training kits mirror the same equipment and supplies used in the classroom and both include detailed video instructions, allowing you to continue to practice and "hone" your skills after you have completed your practical training.

OR -

VIRTUAL CLASSROOM OPTION- Complete your theory training online at home or work, then join us for your one full day to complete your cannulation and injection course training.

Our Virtual Classroom option includes two very comprehensive training kits - one for your cannulation course and one for your injection course. Kits are included at no charge (normally £79.95 and £39.95 respectively) and are yours to keep and to continue to practice with after you have finished your courses. The equipment and supplies included in your kits are the same as those used if you choose the classroom option.

How do I book?

Choose whether you would like to attend in a classroom or if you would like to complete your training by virtual classroom.
Click on the Classroom - Booking Options or Virtual Classroom - Booking Options buttons below to see all upcoming dates and locations.

Additional Courses suitable for Aesthetic Therapists:
Our popular Introduction to Phlebotomy Course also trains you to perform venepuncture at Advanced Level. We offer both classroom and virtual classroom options for this course and a comprehensive Practise@Home Training Kit is provided for our virtual classroom option. Both options are accredited at Advanced Level.
If you already have phlebotomy skills (or decide to enroll on our phlebotomy training course) then you will be able to offer your clients Platelet-Rich Plasma (PRP) Treatments, also known as Vampire Facials. Our PRP (Vampire Facials) Course trains you in the harvesting, preparation and treatment of PRP for application to your clients as required. We offer both classroom and virtual classroom options for this course and a comprehensive Practise@Home Training Kit is provided for our virtual classroom option. Both options are accredited at Foundation Degree Level.

If you would like to "mix and match" your training dates and/or locations or would like to build your own package of courses then please call our admin team on 01525 713377 who will be more than happy to put a training package together for you on dates and / or locations that suit you.

All courses are dually accredited and are Skills for Health & WHO compliant.

Medical Aesthetics

Platelet-rich plasma (PRP)

Intravenous Cannulation

Aesthetic Practitioner

Facial Aesthetics

THIS COURSE PACKAGE INCLUDES:
1: PERIPHERAL I.V. CANNULATION - IV THERAPIES COURSE (GPT008)
2: VACCINATION / INJECTION COURSE (GPT601)

Learn how to administer injectables and intravenous therapies ...

FAST-TRACK YOUR AESTHETICS TRAINING

WITH OUR

COMPLETE TRAINING PACKAGE

20% Multi-Course Discount

    Cover all stages from Level 1 through to Level 4 (FDSc)

    Cover your theory training online

    Complete your advanced practical training in 1 day

    Practical training in Classroom or Virtual Classroom

    Comprehensive Practise@Home training kits for VC

    Awards 2 accredited qualifications

    Dual Accreditations for all courses

    Covers all steps required to safely perform injectables

    Covers all steps required to safely perform IV therapies

    Practise IV on artificial arm with fake blood

    Practise injection techniques on realistic injection pads

    Learn beginner to advanced skills and techniques

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Aesthetic Therapy Training - Beginner to Advanced PACKAGE

<div data-testid="richTextElement" style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">ONLINE STUDY - In your own time (approx. 6 hours study time) +</span></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></strong></span></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"></strong><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Awarding Body:</strong>&nbsp;Open College Network (OCN) Credit for Learning</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Award Level:</strong>&nbsp;Level 3 (Advanced Level) - Ireland Level 5</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">CPD Certified:</strong>&nbsp;Yes (CPD Accreditation)</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Minimum Age:&nbsp;</strong>18 (16 with parental consent)</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Entry requirements:&nbsp;</strong>None. (English Level 2 desirable)</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Training Locations:</strong>&nbsp;Study online + Classroom</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">&nbsp;</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(255, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(255, 0, 0);">OCN Accredited at UK Level 3 (Ireland Level 5)</span><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">&nbsp;</p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PART 1 - Theory:</strong>&nbsp;Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PART 2 - Skills and Practical Development:</strong><br fr-original-style="" style="box-sizing: border-box;">Safely and competently set up and maintain a Peripheral IV Infusion.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attend a classroom location to complete your practical training.<br fr-original-style="" style="box-sizing: border-box;"></strong></p><div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><span style="color: rgb(184, 49, 47); box-sizing: border-box;" fr-original-style="color: rgb(184, 49, 47);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></span></p></div><div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Itinerary:</strong></div><div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></div><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PART 1 - THEORY (ONLINE)</strong><br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M1 - Peripheral IV Cannulation - Introduction:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Definitions - understanding terminology relating to PIVC.<br fr-original-style="" style="box-sizing: border-box;">IV Therapy and NMC guidelines.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M2 - Legal &amp; Professional Responsibilities:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Legal Obligations and Accountability. Criminal, Civil and<br fr-original-style="" style="box-sizing: border-box;">Contractual law in Healthcare. Vicarious Liability and your<br fr-original-style="" style="box-sizing: border-box;">Duty of Care.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M3 - Anatomy &amp; Physiology:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Sites appropriate to IV cannulation. Hand vs. arm.<br fr-original-style="" style="box-sizing: border-box;">Advantages and disadvantages of relevant veins.<br fr-original-style="" style="box-sizing: border-box;">An overview of Homeostasis and Fluid Balance.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M4 - Hygiene and Infection Prevention &amp; Control (IPC):</strong></span><br fr-original-style="" style="box-sizing: border-box;">Reducing healthcare-associated infections. Keeping Safe.<br fr-original-style="" style="box-sizing: border-box;">Bloodborne Pathogens and Work Practice Controls.<br fr-original-style="" style="box-sizing: border-box;">Standard Precautions. Waste Disposal. Needle-stick injuries.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M5 - Indications and Advantages:</strong></span><br fr-original-style="" style="box-sizing: border-box;">When to cannulate, infusion types and benefits over<br fr-original-style="" style="box-sizing: border-box;">alternative infusion routes. Continuous and intermittent infusion.<br fr-original-style="" style="box-sizing: border-box;">Prophylactic use before procedures and in unstable patients.<br fr-original-style="" style="box-sizing: border-box;">Contraindications.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M6 - Equipment:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Cannula types, sizes and colour coding. How to select<br fr-original-style="" style="box-sizing: border-box;">appropriate size. Equipment overview for total procedure.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M7 - Vein Choice for Cannulation:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Correct vein selection. Which veins to avoid.<br fr-original-style="" style="box-sizing: border-box;">How to manage an unsuccessful cannulation.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M8 - Procedures:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Full procedure for cannulation including correct documentation.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M8: Guide to Cannulation - revision</strong></span><br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M8: Video - Recap with full procedure</strong></span><br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M9 - Contraindications:</strong></span><br fr-original-style="" style="box-sizing: border-box;">When inappropriate to cannulate including patients with specific health conditions.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 128, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 128, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">M10 - Complications:</strong></span><br fr-original-style="" style="box-sizing: border-box;">A detailed look at potential complications during and after<br fr-original-style="" style="box-sizing: border-box;">cannulation, including phlebitis, infections, petechiae and haematomas. Clinical signs and corrective actions.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED</strong><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">BEFORE JOINING US FOR YOUR PRACTICAL TRAINING</strong><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART 2 (CLASSROOM:</span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"></strong></strong><br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">1 - Welcome, introductions and overview:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Classroom - registration and introductions.<br fr-original-style="" style="box-sizing: border-box;">Virtual Classroom - audio/visual checks and registration.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">2 - Legal &amp; Professional Responsibilities:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Overview and discussion.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">3 - Anatomy - key points (appropriate to PIVC):</strong></span><br fr-original-style="" style="box-sizing: border-box;">Arteries and veins. Selecting an approprate site. Sites to avoid and &ldquo;first choice&rdquo; sites.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">4 - Cannulae - selection and types:</strong></span><br fr-original-style="" style="box-sizing: border-box;">A detailed look at different types of cannulas, respective benefits and attributes. Selectinng an appropriate pVAD.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">5 - Complications:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Complications of pVAD insertion including examples of<br fr-original-style="" style="box-sizing: border-box;">infiltration, haematoma, extravasation and transfixation.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">6 - VIP Score:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Understanding and using the Visual Infusion Phlebitis score.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">7 - Equipment - overview:</strong></span><br fr-original-style="" style="box-sizing: border-box;">We take a look at all essential equipment required for PIVC.<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">8 - PRACTICAL SESSIONS:</strong><br fr-original-style="" style="box-sizing: border-box;">Multiple practical sessions throughout the session.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">9 - Fluids:</strong></span><br fr-original-style="" style="box-sizing: border-box;">The importance of understanding fluids. Includes detailed overview of: maintenance fluids, Hartmann&rsquo;s solution, Colloids (and risks), blood products.<br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(128, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(128, 0, 128);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">10 - Infusion Rates:</strong></span><br fr-original-style="" style="box-sizing: border-box;">Calculating infusion rates and drops per minute.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.</em></strong></p><p style="color: rgb(85, 85, 85); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">&nbsp;</p><div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)</strong></em></p></div></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 3 (Advanced Level) - Ireland Level 5
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 3 (Ireland Level 5)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Safely and competently set up and maintain a Peripheral IV Infusion.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M1 - Peripheral IV Cannulation - Introduction:
Definitions - understanding terminology relating to PIVC.
IV Therapy and NMC guidelines.
M2 - Legal & Professional Responsibilities:
Legal Obligations and Accountability. Criminal, Civil and
Contractual law in Healthcare. Vicarious Liability and your
Duty of Care.
M3 - Anatomy & Physiology:
Sites appropriate to IV cannulation. Hand vs. arm.
Advantages and disadvantages of relevant veins.
An overview of Homeostasis and Fluid Balance.
M4 - Hygiene and Infection Prevention & Control (IPC):
Reducing healthcare-associated infections. Keeping Safe.
Bloodborne Pathogens and Work Practice Controls.
Standard Precautions. Waste Disposal. Needle-stick injuries.
M5 - Indications and Advantages:
When to cannulate, infusion types and benefits over
alternative infusion routes. Continuous and intermittent infusion.
Prophylactic use before procedures and in unstable patients.
Contraindications.
M6 - Equipment:
Cannula types, sizes and colour coding. How to select
appropriate size. Equipment overview for total procedure.
M7 - Vein Choice for Cannulation:
Correct vein selection. Which veins to avoid.
How to manage an unsuccessful cannulation.
M8 - Procedures:
Full procedure for cannulation including correct documentation.
M8: Guide to Cannulation - revision
M8: Video - Recap with full procedure
M9 - Contraindications:
When inappropriate to cannulate including patients with specific health conditions.
M10 - Complications:
A detailed look at potential complications during and after
cannulation, including phlebitis, infections, petechiae and haematomas. Clinical signs and corrective actions.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM:
1 - Welcome, introductions and overview:
Classroom - registration and introductions.
Virtual Classroom - audio/visual checks and registration.
2 - Legal & Professional Responsibilities:
Overview and discussion.
3 - Anatomy - key points (appropriate to PIVC):
Arteries and veins. Selecting an approprate site. Sites to avoid and “first choice” sites.
4 - Cannulae - selection and types:
A detailed look at different types of cannulas, respective benefits and attributes. Selectinng an appropriate pVAD.
5 - Complications:
Complications of pVAD insertion including examples of
infiltration, haematoma, extravasation and transfixation.
6 - VIP Score:
Understanding and using the Visual Infusion Phlebitis score.
7 - Equipment - overview:
We take a look at all essential equipment required for PIVC.
8 - PRACTICAL SESSIONS:
Multiple practical sessions throughout the session.
9 - Fluids:
The importance of understanding fluids. Includes detailed overview of: maintenance fluids, Hartmann’s solution, Colloids (and risks), blood products.
10 - Infusion Rates:
Calculating infusion rates and drops per minute.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



Aesthetics

Venepuncture & Cannulation

Learn how to cannulate ...

    Nationally Recognised Qualification

    OCN Accredited - Level 3 (advanced) - Ireland Level 5

    CPD Accredited - The CPD Certification Service

    Classroom or Virtual Classroom options

    Covers all steps for cannulating in arm or hand

    Practise on artificial arms and fake blood!

    Essential qualification for all IV therapies

    Phlebotomy training desirable but not essential

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Peripheral I.V. Cannulation Course (GPT008)

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is intended for novice database developers, database administrators, Business Intelligence developers, report creators, and application developers who have an understanding of relational database concepts and have basic Windows navigation skills.</p>Overview<p>Create single table SELECT queries Create multiple table SELECT queries Filter and sort data Insert, update, and delete data Query data using built-in functions Create queries that aggregate data Create subqueries Create queries that use table expressions Use UNION, INTERSECT, and EXCEPT on multiple sets of data Implement window functions in queries Use PIVOT and GROUPING SETS in queries Use stored procedures in queries Add error handling to queries Use transactions in queries</p><p>This five-day instructor-led course is intended for IT professionals who wish to use the Transact-SQL language to query and configure Microsoft SQL Server. Students are typically database developers and database administrators, but might also be Business Intelligence developers, report creators, or application developers. In this course, students learn how to query single tables, join data from multiple tables, filter and sort data, modify data, use procedures and functions, and implement error handling.</p>Prerequisites<p></p><ul> <li>Basic understanding of relational databases.</li> <li>Basic Windows knowledge.</li> </ul><p></p></div><div id="course-pills-2"><h3>Module 1: Introduction to Transact-SQL</h3><ul> <li>What is Transact-SQL</li> <li>The SELECT statement</li> <li>The WHERE clause</li> <li>Sorting results</li> <li>Calculations</li> <li>CASE expressions</li> </ul>   <h3>Module 2: Joining tables with Transact-SQL</h3><ul> <li>The JOIN clause</li> <li>Inner joins</li> <li>Outer joins</li> <li>Self joins and cross joins</li> </ul>  <h3>Module 3: Filtering and sorting results</h3><ul> <li>Implement the ORDER BY clause</li> <li>Filter data with the WHERE clause</li> <li>Limit the number of rows returned by a query</li> <li>Implement NULL logic</li> </ul>  <h3>Module 4: SQL Server data types</h3><ul> <li>Understand data types</li> <li>Implement string data types</li> <li>Implement temporal data types</li> </ul>  <h3>Module 5: Inserting, updating and deleting data</h3><ul> <li>Insert new records</li> <li>Update existing records</li> <li>Delete data</li> </ul>   <h3>Module 6: Using SQL Server functions with Transact-SQL</h3><ul> <li>Understand function types in SQL Server</li> <li>Convert data using functions</li> <li>Implement logical functions</li> <li>Work with NULL data using functions</li> </ul>  <h3>Module 7: Aggregating data with Transact-SQL</h3><ul> <li>Implement aggregation in SQL Server</li> <li>Group records in SQL Server</li> <li>Filter aggregated data</li> </ul>   <h3>Module 8: Implement subqueries with Transact-SQL</h3><ul> <li>Implement scalar and multi-valued sub-queries</li> <li>Implement correlated subqueries</li> <li>Implement existence checks with subqueries</li> </ul>   <h3>Module 9: Create queries that use table expressions</h3><ul> <li>Create views</li> <li>Create table-valued functions</li> <li>Implement derived tables</li> <li>Implement common table expressions</li> </ul>  <h3>Module 10: Use UNION, INTERSECT, EXCEPT and APPLY on multiple sets of data</h3><ul> <li>Write queries with the UNION operator</li> <li>Write queries with the INTERSECT and EXCEPT operators</li> <li>Write queries with the APPLY operator</li> </ul>    <h3>Module 11: Implement window functions in queries</h3><ul> <li>Understand window functions</li> <li>Impement window functions</li> </ul>    <h3>Module 12: Use PIVOT and grouping sets in queries</h3><ul> <li>Implement PIVOT in queries</li> <li>Implement grouping sets in queries</li> </ul>   <h3>Module 13: Use stored procedures in queries</h3><ul> <li>Query data with stored procedures</li> <li>Interact with stored procedures using input and output parameters</li> <li>Write simple stored procedures</li> <li>Pass dynamic SQL to SQL Server</li> </ul>    <h3>Module 14: Implement programming features in Transact-SQL</h3><ul> <li>Understand T-SQL programming elements</li> <li>Implement loops and conditions in T-SQL queries</li> </ul>   <h3>Module 15: Add error handling to queries</h3><ul> <li>Understand SQL Server error handling</li> <li>Implemet structured exception handling</li> </ul>   <h3>Module 16: Use transactions in queries</h3><ul> <li>Understand database transactions</li> <li>Implement transactions in T-SQL</li> </ul></div>

Nexus Human

Computing Skills

Microsoft SQL

Data Skills

SQL Server

55366 Querying Data with Transact-SQL

Bournemouth

London Waterloo Academy

Flight Attendant

Stewardess

FLIGHT ATTENDANT VIRTUAL VIA ZOOM COURSE, EVENINGS

Registration Fee

Course Fee

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Discernment Formation for Course Leaders</span></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">with Rachel Overton and Nick Helm</span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This programme aims to enable course leaders to develop or sharpen up discernment processes within formation programmes for spiritual directors from all traditions.&nbsp;</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A previous participant says:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">&#39;This programme really helped me to find a language with which to fully&nbsp;</em><em fr-original-style="" style="box-sizing: border-box;">understand discernment processes for myself and for my facilitating the development of others.&rsquo;&nbsp;</em></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Discernment is not something that we &lsquo;do&rsquo; at certain moments of decision in life.&nbsp;&nbsp;Rather it is the stance we should assume in every aspect of life and can be articulated in the question &lsquo;how am I centred and responsive to God?&rsquo;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">As course leaders and people responsible for the formation of spiritual directors, we need to be aware of our own discernment processes if we are to enable others to grow in their ability to discern well.&nbsp;&nbsp;Such awareness also enables us to offer congruence between the formation programme we are a part of, the nature of spiritual accompaniment and being faithful to God in life.&nbsp; &nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Over the course of the four day sessions, we will enable participants to engage with questions such as:&nbsp;</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What do you pay attention to within your own experience?&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Why do you pay attention to that?<span fr-original-style="" style="box-sizing: border-box;" fr-original-class="Apple-converted-space">&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;">How do you respond to what you notice?</li><li fr-original-style="" style="box-sizing: border-box;">What choices do you make?</li><li fr-original-style="" style="box-sizing: border-box;">How does all of this apply to you personally, your role as a spiritual director and your role in the formation of spiritual directors.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;These will be explored in relation to the &lsquo;triangle model&rsquo; of relationships within spiritual direction &ndash; a model which helps to sharpen awareness of the multiple aspects of discernment that we need to pay attention to.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The programme will be experiential, involving small group work as well as plenary sessions. &nbsp;Participants will also be expected to take time to reflect and continue to work with their own process in between sessions.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By the end of the programme, participants can expect to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">be more aware of their own process and language of discernment</li><li fr-original-style="" style="box-sizing: border-box;">have greater awareness of how discernment is lived in spiritual direction and spiritual direction formation</li><li fr-original-style="" style="box-sizing: border-box;">be more secure in their role as a trainer enabling discerning processes</li><li fr-original-style="" style="box-sizing: border-box;">have clarity about ways in which this discerning stance can be developed in the course they are involved in</li></ul>All sessions will run on Zoom from 9.45am to 4.15pm<div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Previous participants share their responses to this programme:&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">&lsquo;A safe space to open your heart to the unexpected.&rsquo;</em></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">&lsquo;It opens up the process of discerning far better than reading it in a book.&#39;</em></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">&lsquo;[It] may well change your perception of what discernment is all about and, with practice, it will change the way you live and pray. I would thoroughly recommend this learning process and experience.&rsquo;</em></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">&lsquo;Approach with an attentive, open heart, recognising the potential to go deeper through exploring discernment by journeying both as individual and with others.&rsquo;</em></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">&lsquo;A very in-depth programme that really gets to the heart of discernment. Don&rsquo;t miss it - it can change your life!!&rsquo;</em></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">&lsquo;It wasn&#39;t until I experienced this programme with Nick and Rachel that it became obvious how vital this clarification of, and approach to discernment is, and would whole-heartedly recommend this empowering course to the most seasoned of trainers as well as those just starting out.&rsquo;</em></p>

Discernment Formation for Course Leaders
with Rachel Overton and Nick Helm
This programme aims to enable course leaders to develop or sharpen up discernment processes within formation programmes for spiritual directors from all traditions. 
A previous participant says:
'This programme really helped me to find a language with which to fully understand discernment processes for myself and for my facilitating the development of others.’ 
Discernment is not something that we ‘do’ at certain moments of decision in life. Rather it is the stance we should assume in every aspect of life and can be articulated in the question ‘how am I centred and responsive to God?’
As course leaders and people responsible for the formation of spiritual directors, we need to be aware of our own discernment processes if we are to enable others to grow in their ability to discern well. Such awareness also enables us to offer congruence between the formation programme we are a part of, the nature of spiritual accompaniment and being faithful to God in life. 
Over the course of the four day sessions, we will enable participants to engage with questions such as: 
What do you pay attention to within your own experience?
Why do you pay attention to that?
How do you respond to what you notice?
What choices do you make?
How does all of this apply to you personally, your role as a spiritual director and your role in the formation of spiritual directors.
 These will be explored in relation to the ‘triangle model’ of relationships within spiritual direction – a model which helps to sharpen awareness of the multiple aspects of discernment that we need to pay attention to.
The programme will be experiential, involving small group work as well as plenary sessions. Participants will also be expected to take time to reflect and continue to work with their own process in between sessions.
By the end of the programme, participants can expect to:
be more aware of their own process and language of discernment
have greater awareness of how discernment is lived in spiritual direction and spiritual direction formation
be more secure in their role as a trainer enabling discerning processes
have clarity about ways in which this discerning stance can be developed in the course they are involved in
All sessions will run on Zoom from 9.45am to 4.15pm
Previous participants share their responses to this programme: 
‘A safe space to open your heart to the unexpected.’
‘It opens up the process of discerning far better than reading it in a book.'
‘[It] may well change your perception of what discernment is all about and, with practice, it will change the way you live and pray. I would thoroughly recommend this learning process and experience.’
‘Approach with an attentive, open heart, recognising the potential to go deeper through exploring discernment by journeying both as individual and with others.’
‘A very in-depth programme that really gets to the heart of discernment. Don’t miss it - it can change your life!!’
‘It wasn't until I experienced this programme with Nick and Rachel that it became obvious how vital this clarification of, and approach to discernment is, and would whole-heartedly recommend this empowering course to the most seasoned of trainers as well as those just starting out.’

SoulSpark Online

Spiritual Direction

Training Trainers of Spiritual Directors
Developing the abilities needed to facilitate Spiritual Direction formation programmes

Catching the Wind

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">An Introduction to Medical Terminology short course delivered online via Teams, suitable for anyone wishing to learn the basics of terminology. Dates of courses can be seen when clicking &lsquo;register&rsquo; below.</p><p style="color: rgb(103, 106, 108); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(103, 106, 108);"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(103, 106, 108); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(103, 106, 108);">Level One &ndash; Introduction to Medical Terminology.</p><blockquote style="color: rgb(103, 106, 108); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(103, 106, 108);">&ldquo;It&#39;s like a light has just been switched on and I now understand more of what I&#39;m doing!&rdquo; &ndash; Feedback from attendee of Level one course.</blockquote><span style="color: rgb(103, 106, 108); box-sizing: border-box;" fr-original-style="color: rgb(103, 106, 108);">This course is aimed at anyone who requires a knowledge of medical terminology in their role. It is suitable for administrative staff, health care workers, medical secretaries, managers, Allied Health Professionals, essentially anyone who may encounter medical terminology and wishes to develop their medical terminology knowledge further. We also offer sessions to those requiring an overview of medical terminology to support applications to study medicine, veterinary medicine or dentistry.</span><br fr-original-style="" style="box-sizing: border-box;"><br style="color: rgb(103, 106, 108); box-sizing: border-box;" fr-original-style=" color: rgb(103, 106, 108);"><span style="color: rgb(103, 106, 108); box-sizing: border-box;" fr-original-style="color: rgb(103, 106, 108);">We can train between 1-30 learners from any organisation. If you have a specific training request, please speak to us and we can accommodate your needs. We recently trained a group of sign language interpreters who found the training invaluable when working in medical environments.</span><br fr-original-style="" style="box-sizing: border-box;"><br style="color: rgb(103, 106, 108); box-sizing: border-box;" fr-original-style=" color: rgb(103, 106, 108);"><span style="color: rgb(103, 106, 108); box-sizing: border-box;" fr-original-style="color: rgb(103, 106, 108);">The sessions are delivered via Teams (2x 2 hour meetings) so are highly accessible, a webcam and microphone are required although not essential.</span><br fr-original-style="" style="box-sizing: border-box;"><br style="color: rgb(103, 106, 108); box-sizing: border-box;" fr-original-style=" color: rgb(103, 106, 108);"><span style="color: rgb(103, 106, 108); box-sizing: border-box;" fr-original-style="color: rgb(103, 106, 108);">The aim of the course is for learners to develop an understanding of medical terminology in an enjoyable, interactive and informative way so that they are better able to decipher and unravel the mystery of long medical words.</span><br fr-original-style="" style="box-sizing: border-box;"><br style="color: rgb(103, 106, 108); box-sizing: border-box;" fr-original-style=" color: rgb(103, 106, 108);"><span style="color: rgb(103, 106, 108); box-sizing: border-box;" fr-original-style="color: rgb(103, 106, 108);">The course covers the following topics:-</span><p style="color: rgb(103, 106, 108); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(103, 106, 108);"><br fr-original-style="" style="box-sizing: border-box;"></p><ul style="color: rgb(103, 106, 108); box-sizing: border-box;" fr-original-style=" color: rgb(103, 106, 108);"><li fr-original-style="" style="box-sizing: border-box;">Basics of medical terminology &ndash; word building</li><li fr-original-style="" style="box-sizing: border-box;">Common Roots, prefixes and suffixes</li><li fr-original-style="" style="box-sizing: border-box;">Anatomy and physiology via a virtual tour of the body</li><li fr-original-style="" style="box-sizing: border-box;">Major bones of the body</li><li fr-original-style="" style="box-sizing: border-box;">Prescription writing and abbreviations</li><li fr-original-style="" style="box-sizing: border-box;">Classification of drugs</li><li fr-original-style="" style="box-sizing: border-box;">Common Abbreviations</li><li fr-original-style="" style="box-sizing: border-box;">Instruments and investigations</li><li fr-original-style="" style="box-sizing: border-box;">Medical Specialities and personnel</li><li fr-original-style="" style="box-sizing: border-box;">Blood tests</li></ul><p style="color: rgb(103, 106, 108); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(103, 106, 108);">At the end of the course students will have a clear understanding of medical terminology and are encouraged to use their newly learned skills in a series of quizzes and interactive games.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">All attendees are given a Certificate of Attendance and a comprehensive handout.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">Many people who attend these courses are keen to develop their skills further and may wish to proceed to the Level Two Intermediate Award in Medical Terminology.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><iframe width="560" height="315" src="https://www.youtube.com/embed/tpzbsQuaZAY" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"><span class="fr-mk" style="display: none;">&nbsp;</span><span class="fr-mk" style="display: none;">&nbsp;</span></iframe></p><p style="color: rgb(103, 106, 108); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(103, 106, 108);"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h1 style="color: rgb(103, 106, 108); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(103, 106, 108);">Medical Terminology Training Courses</h1><p style="color: rgb(174, 174, 174); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(174, 174, 174);"></p><p style="color: rgb(174, 174, 174); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(174, 174, 174);">Established in 2006 and the UK&rsquo;s largest provider of medical terminology training, we offer a range of courses to suit your needs from beginner through to advanced level. &nbsp;Our bespoke courses have been designed to suit the needs of healthcare professionals incorporating relevant terminology and content to directly benefit the workplace.</p><p style="color: rgb(174, 174, 174); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(174, 174, 174);">Click &#39;more course information&#39; below to view further details of each of our courses.&nbsp;</p>

An Introduction to Medical Terminology short course delivered online via Teams, suitable for anyone wishing to learn the basics of terminology. Dates of courses can be seen when clicking ‘register’ below.





Level One – Introduction to Medical Terminology.
“It's like a light has just been switched on and I now understand more of what I'm doing!” – Feedback from attendee of Level one course.
This course is aimed at anyone who requires a knowledge of medical terminology in their role. It is suitable for administrative staff, health care workers, medical secretaries, managers, Allied Health Professionals, essentially anyone who may encounter medical terminology and wishes to develop their medical terminology knowledge further. We also offer sessions to those requiring an overview of medical terminology to support applications to study medicine, veterinary medicine or dentistry.We can train between 1-30 learners from any organisation. If you have a specific training request, please speak to us and we can accommodate your needs. We recently trained a group of sign language interpreters who found the training invaluable when working in medical environments.The sessions are delivered via Teams (2x 2 hour meetings) so are highly accessible, a webcam and microphone are required although not essential.The aim of the course is for learners to develop an understanding of medical terminology in an enjoyable, interactive and informative way so that they are better able to decipher and unravel the mystery of long medical words.The course covers the following topics:-


Basics of medical terminology – word building
Common Roots, prefixes and suffixes
Anatomy and physiology via a virtual tour of the body
Major bones of the body
Prescription writing and abbreviations
Classification of drugs
Common Abbreviations
Instruments and investigations
Medical Specialities and personnel
Blood tests
At the end of the course students will have a clear understanding of medical terminology and are encouraged to use their newly learned skills in a series of quizzes and interactive games.

All attendees are given a Certificate of Attendance and a comprehensive handout.

Many people who attend these courses are keen to develop their skills further and may wish to proceed to the Level Two Intermediate Award in Medical Terminology.







Medical Terminology Training Courses

Established in 2006 and the UK’s largest provider of medical terminology training, we offer a range of courses to suit your needs from beginner through to advanced level. Our bespoke courses have been designed to suit the needs of healthcare professionals incorporating relevant terminology and content to directly benefit the workplace.
Click 'more course information' below to view further details of each of our courses. 

Mediterm Training

Medical Terminology

Medical Terminology Training Courses - Level 1

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The colour energies are the essential building blocks of team and personal effectiveness, they develop the vital self awareness that makes flexibility possible.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Being flexible is the key to building effective and productive relationships.&nbsp; Adapting your style to connect with the style of your customer will lead to greater rapport.&nbsp; With rapport you can begin to influence your customer.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This virtual workshop has been designed for any group of people who want to learn how to build rapport quickly with lots of customers and other key stakeholders.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our Building Influence &amp; Selling Skills Workshop is an interactive, informative and fun way to begin this journey. We focus on behaviours rather than personality and provide a common language that helps individuals identify how to flex their style and create stronger connections.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">How will your team benefit from this workshop? They will:</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✔ &nbsp; &nbsp;Understand individual strengths and potential development needs in this area</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✔ &nbsp; &nbsp;Explore effective sales and influencing techniques for different audiences</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✔ &nbsp; &nbsp;Optimise communication with stakeholders</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✔ &nbsp; &nbsp;Consider how body language as well as written and verbal communication styles can influence this area</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✔ &nbsp; &nbsp;Understand different clients&#39; drivers and blockers</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✔ &nbsp; &nbsp;Learn ways to practically apply these concepts to current situations and clients</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We have worked with thousands of teams and individuals, which statement best describes your team:</p><ul style="list-style-type: disc; box-sizing: border-box;" fr-original-style="list-style-type: disc;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Inexperienced</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Want to develop pitching &amp; presenting skills</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Not hitting targets</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Looking to improve results</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Would benefit from sales skills development</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Influencing others regularly</li></ul><p id="isPasted" style="text-align: left; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: left;">Take advantage of our add-on offers at the checkout and enhance your experience on this workshop.&nbsp; Buy a set of <a href="https://colour-energies.com/colour-energies-building-blocks/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Colour Energies Building Blocks</a> and/or a <a href="https://colour-energies.com/colour-energies-card-game/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Colour Energies Card Game</a> and see how easily you can embed the colour energies in your team.</p><p id="isPasted" style="text-align: center; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Act Now! Contact us to bring the world of the colour energies to your team and experience the benefit of a common language that will drive your performance to a higher level.</strong></p><p style="text-align: center; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><a href="https://colour-energies.com/" target="_blank" style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(61, 86, 224); border-width: 12px 18px; border-style: solid; border-color: rgb(61, 86, 224); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" rel="noopener noreferrer" fr-original-style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #3D56E0; border-top: 12px solid #3D56E0; border-bottom: 12px solid #3D56E0; border-right: 18px solid #3D56E0; border-left: 18px solid #3D56E0; display: inline-block;">Get in touch</a></p>

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Influence Skills

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The four colour energies will transform your teams ability to influence customers and tailor their approach to different customers preferences.  By building deep rapport and creating trust your customers will strengthen their bond with your organisation.  Watch as your sales and profits exceed your expectations.

The 4 Colour Energies - Building Influence & Selling Skills

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136 Courses in Bristol

Negotiation Skills in a Day: In-House

By Maximum Performance

Business development for professional services (In-House)

By The In House Training Company

Remote Management: In-House

By Maximum Performance

Powerful presentation skills (In-House)

By The In House Training Company

Train the trainer (In-House)

By The In House Training Company

Dealing with challenging customers (In-House)

By The In House Training Company

Dealing with Difficult Situations with Confidence

By Dickson Training Ltd

Communicate with Confidence

By Cocomms - Coherent Communications

Dog Training / Behavioural Seminars

By The Dog Guardian

Value-based selling (In-House)

By The In House Training Company

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