Description

Remote Management: In-House

Managing remote workers takes more effort. This programme is an opportunity to explore what makes it so different and gives you the tools and techniques to do it more effectively.

You will identify what you need to do differently to successfully manage and create an environment of trust, confidence and regularity of dialogue for remote workers. You will discover ways to engage your team through different forms of communication, to build trust, to motivate and to set clear expectations. You will leave with practical tools and techniques that will enable you to be more confident in your role as a manager of remote workers, and at the same time make their roles more productive, positive and rewarding.

Explain the essential principles underlying remote management

Explore different communication styles and how they affect successful communication

Adapt your approach to develop confidence and build trust working remotely

Identify ways of using different communication tools to engage their staff

Appreciate the importance of positivity to motivate and engage remote team members

Understand how to apply coaching methods to remote conversations

Know how to build and support remote team formation

Be able to support and develop your teams for success

What's so different about remote management?

Why we do it - the business case

Static v remote teams

The challenge of distance

The challenge of time

2 Creating the right environment

Manager / worker or team / worker?

The 3Cs of virtual management:CollaborationCommunicationCo-ordination

Emotional, psychological and physical elements

Other practical issues

3 The trust equation

Credibility

Reliability

Intimacy

Self-orientation

4 Communication methods

Technology optionsWhyWhenWhat

Developing an individual communication strategy

5 Communication styles

The DISC model of communication preferences

Adapting your style to different preferencesDominance: get it doneInfluence: get recognitionSteadiness: get harmonyCompliance: get it right

6 Supporting people to deliver

Setting tasks and projects

Monitoring and maintaining

Motivating and inspiring

Influencing

7 Coaching and mentoring

Coaching moments

How?The media richness modelThe GROW model

8 Forming remote teams

The Tuckman modelFormingStormingNormingPerforming

Identifying and working with attitudes, language and behaviours of remote teams

Matching management style to different team stages

9 Delegating to remote team members

The challenges

Using the DISC model

10 Actions and next steps

Review

Personal action planning

Next steps

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Remote Management: In-House

By Maximum Performance

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