68 Courses in Birmingham

Emotional Intelligence Training

High Performing Teams. Moccasin Approach, Moccasin Manager,

We communicate daily in many ways, including email, phone, text, Zoom, Teams, Google Meets, Slack, and even that old-fashioned thing, what was it now... oh yes, talking face-to-face. But, when we look at communication closely and really drill down into what we are doing in conjunction with how our brain works (neuroscience), how internal, organisational, and social politics control what we believe we can say, how hierarchical positioning impacts our honesty and how the lack of psychological safety means we say what we know others want to hear rather than what they need to hear…. It is oh so complicated! This workshop not only explores the concept of excellent communication, but we also want to hear what you believe it is too. We also delve into how organisational culture influences our perception of speaking up. Factors that hinder open and honest communication, and we work collaboratively towards removing these barriers to achieve a communication style that fosters trust and transparency, creating psychological safety.   This workshop is particularly relevant to our Emotional Intelligence workshop (EI and Me). We firmly believe that developing emotional intelligence is the key to unlocking Clean Communication, a skill that is crucial for all of us, regardless of our roles and responsibilities, so that we thrive in our professional environment. If you want to see if we are correct, why not have us facilitate a workshop for you and see what you get by the end of it?  -------------------------------------------------------------------------------- LENGTH 1 Day NEXT WORKSHOP START Let's chat and confirm a date. WORKSHOP DELIVERY The best environment for this experience is face-to-face, but we can facilitate this workshop online. -------------------------------------------------------------------------------- SUITABILITY - WHO SHOULD ATTEND? WHO SHOULD ATTEND AND WHY? Who? - Perhaps think of this another way… who shouldn’t attend to ensure we can manage Clean Communication? There’s your answer. Why? - Every person needs to understand what we are saying above about how we get trapped in this organisational formatting which changes how we communicate and how it prevents us from communicating cleanly. EVERY organisation has this, despite what our values profess. And 'Values', that’s a whole other story. WORKSHOP CONTENT * Using the 'Moccasin Approach'® to clean our personal and organisational communication * LaPD’s Communication Cycle and what we must consider. (Can you work out what the ? represent above? * Accountability and Responsibility raises its head in Communication. It has to. * Bias, unconscious bias and its impacts on our communication. * The conundrum of communicating with others and their styles (The TRAP). * How would my perfect Manager/Leader communicate with me? * Nonverbal communication (body language), rapport, Clean Communication. * Negative communication can go viral (Self-Fulfilling Prophecy). * Reflections, findings and goals (individual and team). * Meeting our workshop objectives by listing five areas for development. WORKSHOP DELIVERY AND VENUE This workshop is usually one day in duration, and it focuses solely on how we communicate with each other. It can also be a two-day event incorporating aspects of Emotional Intelligence (EI) with group, and individual activities to allow discussions about the various communication we need in your organisation. When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face. Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station. We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.

Performance management, Managing Performance, Employee engagement,

The leader of today has greater challenges than ever before in terms of unlocking human potential in their organisation and delivering results. This programme will help you achieve those aims and help you initiate and manage change more effectively. In particular, it will help you to: * Develop an effective strategy to achieve your business goals * Understand the role of emotional intelligence in leadership * Take away a practical leadership tool-kit * Develop a more dynamic approach through enhanced strategic creativity * Broaden your understanding of the corporate culture to increase your influence within it * Improve your persuasion and influencing skills to achieve your strategic goals * Learn the key functions of strategic leadership In today’s world, one of the main aims of the leader is to develop the capability of the organisation to handle change and the challenges of the future even if those challenges have yet to be discovered. Leading in the organisational setting is becoming increasingly difficult because of the increase in regulation in all sectors and the risk of litigation. All organisations need leaders who can handle these challenges effectively, in particular the complexities of organisational life. At the same time, people who feel they are led effectively from the top find it easier to cope with and perform under higher pressure levels and therefore achieve the ultimate business goals WHO SHOULD ATTEND? This programme has been specifically designed for senior managers and those middle managers who are on the fast track to senior positions. It is suitable for both public and private sector individuals and all senior managers, executives and directors who understand the benefits both personally and professionally of developing strategic leadership skills. PRACTICAL TRAINING METHODS The course leader uses a broad range of learning techniques including short input sessions, individual development exercises, group work and case studies to provide a strong mix between practical training and giving a sound foundation of strategic leadership theory. The course provides you with a unique opportunity to put into practice what you have learnt and benefit from the observations and perceptions of the other course members. Leadership is less about doing and more about being. Day One Introduction and objectives The need for strategic leadership * The roots of leadership * How thought on leadership has developed * Current perceptions on strategic leadership The leadership/management debate * People and process issues * The integrated approach to deliver results Levels of leadership * The capabilities required at the strategic level * The difference between strategic leadership and strategy Qualities and capabilities of strategic leaders * Illustration through case studies * Review of strategic capability Developing specific leadership qualities * A review of strategic capability using case study examples * Developing an approach to leadership * Reviewing the traditional and current approaches to leadership CASE STUDY 1: Developing a leadership strategy Understanding leadership processes at all levels * Applying the leadership hierarchy * Analysing the process PRACTICAL EXERCISE Demonstrating the theory of leadership processes in practice Leadership and emotional intelligence * The relationship between leadership and emotion * The essence of organisational climate PRACTICAL EXERCISE Participants will work on an exercise to illustrate the theory of emotional intelligence in practice Day Two Review of day one Understanding strategic creativity * Examining the psychological aspects of strategic thinking * Mind mapping and other approaches to creative thinking * Developing a creativity toolkit CASE STUDY 2: A strategic leadership challenge Developing a new vision and plan to transform an organisation to face future challenges based on a real-life scenario Developing strategic leadership capability * A review of current approaches * Understanding the behavioural approaches * Developing a contingency approach Understanding corporate culture * The structural aspects * The behavioural aspects * The human aspects How leaders can change corporate culture * Developing a toolkit for change * Understanding the cultural web * The link with emotional intelligence CASE STUDY 3: Analysing leadership techniques This practical case study illustrates how the strategic approach and the application of appropriate leadership techniques including ‘split screen ability’ work in a real-life scenario Performance aspects at the strategic level * Developing vision, goals and objectives * Creating corporate identity and alignment * Working with individual influencers Effective strategic influencing skills * The characteristics of effective persuasive leaders * Understanding methods of persuasion * Profiling others Building the top team * The nature of the top team * Accepting diversity and challenge The key functions of strategic leadership * Putting these into action * Personal leadership planning Identifying tomorrow’s leaders * Practical approaches * The challenges for the future. Programme closure * Action logs * Next steps * Feedback

Leadership and Management development, Leadership training, management training, Leadership development

Coaching, Workplace coaching, Floor walking coaching, Organisational coaching,

Organisational development, Organisational culture, Organisational values, Organisational environment,

Emotional Intelligence, EQ, EI, Moccasin Approach, Moccasin Manager,

EQ is a pattern of how people's biases in their thinking leads them to think one choice or thing is better than another, as well as their clarity in differentiating within those biases to exercise clear and sound judgement. Where your thinking and responses lie within your biases spectrum, and your ability in adjusting to the situation you find yourself in, will determine responses equating to poor or strong Emotional Intelligence (EI). This course will enhance and promote the skill set necessary for any working leader or manager, allowing our in-depth emotional intelligence knowledge to be applied into your working environment. From an employer's perspective, this award can be a significant long-term return on investment by further developing your leaders and managers. -------------------------------------------------------------------------------- WHAT DOES THIS COURSE OFFER? Our program offers an EQ-SWOT™ assessment and EI Model in detail, and through activity and discussion we explore how applying and possibly adjusting, you may offer an improved Emotional Intelligence. Our learning experiences are successful because the outcomes are quickly embedded and demonstrate an immediate visible impact on the day-to-day working environment. Our engaging learning inspires employees to want to personally add value to the companies they work for. We also offer our Paradigm EQ-SWOT™ online assessment and report as a frame of reference within the program. This assessment should be completed before attending the program, and will be expanded upon during the program delivery. COURSE CONTENT The Emotional Intelligence for Today’s Leadership and Management course covers the following topics: * What makes EI so important within the workplace * Self-Awareness and your EQ Profile * The EQ unpacked * Unconscious Bias & EI * How to develop your EI quotient ACCREDITATION ACTIVITY Our accredited tutors deliver training that encourages delegates to confidently and practically apply all they have learnt as soon as they get back into the business. To achieve this award, delegates need to prepare and deliver a 3 minute presentation* on the highlights of their learning and immediate application avenues when back in their working environment. *Participants will be given 30 minutes during the program to prepare for their 3 min presentation at the end of the program. SCHEDULED COURSE DATES Unfortunately this course is not currently scheduled as an open course as it is primarily run as an in-house programme. For more information, please contact us. IN-HOUSE COURSES This is our own management training course which has been developed and refined over the many years we have been providing it to delegates from organisations in virtually every industry. This means that the course syllabus is extremely flexible and can be tailored to your specific requirements. If you would like to discuss how we can tailor this management training course for you and/or run it at your premises, please contact us.