OVERVIEW
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Many hospitals and clinics will use a smile, âcustomer serviceâ and good
intentions to hide the fact they have poor or no training in service and
professional staff about the different care that medical tourists or expat local
patients need.
At the heart of appropriate care for medical travellers is a need for
institutional awareness of the unique differences between local patients and
medical tourists. Having a better understanding of what medical tourists, their
care managers and home-based doctors expect from the receiving hospital or
clinic at the medical destination will lead to a better quality of patient care
for medical travellers.
If you want to improve your or your team ability to resolve and reduce conflicts, feel free to check out my Training course focusing on conflict resolution.
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Understanding and applying the core values of Leadership
If you want to improve your or your team ability to lead a team successfully, feel free to check out my Training course focusing on the keys to success to effective Leadership.
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If you want to improve your or your team ability to have the best approach to personal development, feel free to check out my Training course focusing on continuous improvement.
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Customer service – get all the basics right and enhance your customer experience
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.
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