Name: Public Financial Administration
Price: 1718 GBP
Availability: InStock

In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit. With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction. If you want to improve your or&nbsp;your employees&#39;&nbsp;customer service skills as well as your customer loyalty, feel free to check out my Training course focusing on this key topic.Delivered both on-site and online, this course has been specifically tailored to cover key topics crucial to customer success and to improve customer service abilities. Topics covered:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand your customer journey better</li><li fr-original-style="" style="box-sizing: border-box;">Managing your customer expectations successfully</li><li fr-original-style="" style="box-sizing: border-box;">Having the best approach and methods with returning customers</li><li fr-original-style="" style="box-sizing: border-box;">Keep bringing value to retained and loyal customers</li><li fr-original-style="" style="box-sizing: border-box;">Attention to details</li><li fr-original-style="" style="box-sizing: border-box;">The keys to success to remain consistent when handling customers</li><li fr-original-style="" style="box-sizing: border-box;">Overcoming challenges to make the experience better</li></ul>Length: 4 hours Feel free to reach out if you want to know more or enquire my course!

Beyond Satisfaction - Customer service Training

Customer Experience

Customer Care

Customer Service

Know Your Customer (KYC)

Customer Relations

Hospitality & Catering

Customer Success (CS)

Customer Journey

Customer Relationship Management

Hospitality Management

Hospitality & Tourism

Hospitality

Dealing With Difficult Customers

Customer Experience Management

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

How to generate long-standing customer loyalty when dealing with clients?


Letchworth

Stevenage

These remote training sessions are flexible to enable you to pick and choose the features within FreeAgent that you would like to focus on, and ensure you maximise your training. These sessions can cover FreeAgent Accounting or Payroll - let us know your requirements. Request a date, and we&#39;ll suggest some options so you can pick a time to suit you.&nbsp; If you would prefer in-person training, or sessions longer than one hour, contact us for a chat.

Back Office Software Support Ltd T/A Boss

Remote training session for FreeAgent Accounting and Payroll software.

FreeAgent Training Session (1 Hour)

1 Hour Xero Training Session

These remote training sessions are flexible to enable you to pick and choose the features within Sage that you would like to focus on, and ensure you maximise your training. These sessions can cover Sage Accounting or Payroll - let us know your requirements. Request a date, and we&#39;ll suggest some options so you can pick a time to suit you.&nbsp; If you would prefer in-person training, or sessions longer than one hour, contact us for a chat.

Sage Payroll

Remote training session for Sage Accounting and Payroll software.

Sage Training Session (1 Hour)

In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit. With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction. If you want to improve your or your employees&#39; customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.Delivered both on-site and online, this course has been specifically tailored to cover key topics&nbsp;crucial to customer success and to improve customer service abilities. Topics covered:<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Basics of customer relationship</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Customer care &ndash;from a powerful mindset to a perfect attitude</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Showing genuine care to generate trust</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Identify, anticipate and fulfil your customer needs</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Managing and exceeding your customer expectations</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The keys to success to effective complaints handling</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understanding your clients&rsquo; perspective better</li></ul>Length: 3 hours Feel free to reach out if you want to know more or enquire my course!

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

All you need to know about telephone etiquettes, communication and behaviours

In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit. With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction. If you want to improve your or your employees&#39; customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.Delivered both on-site and online, this course has been specifically tailored to cover key topics&nbsp;crucial to customer success and to improve customer service abilities. Topics covered:<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Basics of customer relationship</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Customer care &ndash;from a powerful mindset to a perfect attitude</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Showing genuine care to generate trust</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Identify, anticipate and fulfil your customer needs</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Managing and exceeding your customer expectations</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The keys to success to effective complaints handling</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understanding your clients&rsquo; perspective better</li></ul>Length: 3 hours Feel free to reach out if you want to know more or enquire my course!

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Delivering the best customer care when dealing with clients


Price&pound;750 inc VATFinance optionsIn Company training - &pound;750 for groups of up to 8 delegates.Discounts for Nonprofits/Charities...&nbsp;Study methodOn-siteDuration2 days, Full-timeQualificationNo formal qualificationCertificatesCertificate of completion - FreeAdditional infoTutor is available to students <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Course ObjectivesAt the end of this course you will be able to:<ul style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><li fr-original-style="" style="box-sizing: border-box;">Identify the components of the Microsoft Project environment</li><li fr-original-style="" style="box-sizing: border-box;">Create a new project plan</li><li fr-original-style="" style="box-sizing: border-box;">Create the project schedule</li><li fr-original-style="" style="box-sizing: border-box;">Use different views to analyse the project plan</li><li fr-original-style="" style="box-sizing: border-box;">Create, allocate and manage resources in a project plan</li><li fr-original-style="" style="box-sizing: border-box;">Finalise a project plan</li><li fr-original-style="" style="box-sizing: border-box;">Track progress</li><li fr-original-style="" style="box-sizing: border-box;">View and report project plan information</li></ul>&#39; 1 year email support serviceCustomer Feedback<ul style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><li fr-original-style="" style="box-sizing: border-box;">Very good course. Learnt a lot. Looking forward to the next level.</li><li fr-original-style="" style="box-sizing: border-box;">Alexandra - CIAL</li></ul>1 year email support serviceTake a closer look at the&nbsp;consistent excellent feedback from our growing corporate clients&nbsp;visiting our site&nbsp;ms-officetraining co ukWith more than 20 years experience, we deliver courses on all levels of the Desktop version of&nbsp;Microsoft Office and Office 365; ranging from Beginner, Intermediate, Advanced to the VBA level.Our trainers are Microsoft certified professionals with a proven track record with several years experience in delivering&nbsp;public, one to one, tailored and bespoke courses.<ul style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><li fr-original-style="" style="box-sizing: border-box;">Our competitive rates&nbsp;start from &pound;550.00 per day of training</li></ul>Tailored training courses:You can choose to run the course exactly as they are outlined by us or we can customise it so that it meets your specific needs. A tailored or bespoke course will follow the standard outline but may be adapted to your specific organisational needs.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Description</h2>Introduction to Microsoft Project<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Recap on project management concepts</li><li fr-original-style="" style="box-sizing: border-box;">Project environment overview</li><li fr-original-style="" style="box-sizing: border-box;">The 3 databases: Tasks, Resources and Assignments</li><li fr-original-style="" style="box-sizing: border-box;">Different ways of displaying the Project Plan</li><li fr-original-style="" style="box-sizing: border-box;">Access Help</li></ul>Creating a Project Plan<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Create a New Project Plan</li><li fr-original-style="" style="box-sizing: border-box;">Project Information</li><li fr-original-style="" style="box-sizing: border-box;">Create and apply the project calendar</li><li fr-original-style="" style="box-sizing: border-box;">Defining recurring exceptions to the calendar</li><li fr-original-style="" style="box-sizing: border-box;">Defining the calendar&#39;s work weeks</li><li fr-original-style="" style="box-sizing: border-box;">Create the Summary tasks</li><li fr-original-style="" style="box-sizing: border-box;">Create the Work Breakdown Structure</li></ul>Task creation and scheduling<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Exploring the Entry Table and its fields</li><li fr-original-style="" style="box-sizing: border-box;">Task editing and the Task Information window</li><li fr-original-style="" style="box-sizing: border-box;">Task Durations</li><li fr-original-style="" style="box-sizing: border-box;">Defining Milestones</li><li fr-original-style="" style="box-sizing: border-box;">Manual Scheduling vs Automatic Scheduling</li><li fr-original-style="" style="box-sizing: border-box;">Changing the Task&#39;s Calendar</li><li fr-original-style="" style="box-sizing: border-box;">Create a split in a Task</li><li fr-original-style="" style="box-sizing: border-box;">Create Task Relationships</li><li fr-original-style="" style="box-sizing: border-box;">Adding Lag or Lead to a Relationship</li><li fr-original-style="" style="box-sizing: border-box;">Identifying the Critical Path</li><li fr-original-style="" style="box-sizing: border-box;">Adding Constraints and Deadlines to Tasks</li><li fr-original-style="" style="box-sizing: border-box;">Create Recurring Activities</li><li fr-original-style="" style="box-sizing: border-box;">Adding Notes and links to Tasks</li></ul>Managing Resources<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Exploring the Entry Table and its fields</li><li fr-original-style="" style="box-sizing: border-box;">Resource editing and the Resource Information window</li><li fr-original-style="" style="box-sizing: border-box;">Resource Types</li><li fr-original-style="" style="box-sizing: border-box;">Fixed Costs vs Variable Costs</li><li fr-original-style="" style="box-sizing: border-box;">Adding Resource Costs</li><li fr-original-style="" style="box-sizing: border-box;">Defining when costs accrue</li><li fr-original-style="" style="box-sizing: border-box;">Changing the Resource Calendar and Availability</li><li fr-original-style="" style="box-sizing: border-box;">Project calendar vs Resource and Task Calendar</li><li fr-original-style="" style="box-sizing: border-box;">Assigning Resources to Tasks</li><li fr-original-style="" style="box-sizing: border-box;">Effort Driven Scheduling</li><li fr-original-style="" style="box-sizing: border-box;">Resolving Resource Overallocation</li></ul>Tracking the Project Progress<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Setting a Project Baseline</li><li fr-original-style="" style="box-sizing: border-box;">Entering Actuals</li><li fr-original-style="" style="box-sizing: border-box;">Different ways of viewing the Progress</li><li fr-original-style="" style="box-sizing: border-box;">Checking if the Project is on track</li></ul>Viewing and Reporting Project Detail<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Adding Tasks to the Timeline and sharing it</li><li fr-original-style="" style="box-sizing: border-box;">Modifying the Timescale and Zoom level</li><li fr-original-style="" style="box-sizing: border-box;">Formatting the Gantt View</li><li fr-original-style="" style="box-sizing: border-box;">Filtering and Grouping Tasks</li><li fr-original-style="" style="box-sizing: border-box;">Print and Troubleshoot the Gantt View</li><li fr-original-style="" style="box-sizing: border-box;">Using built-in Reports in Microsoft Project</li></ul></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Who is this course for?</h2>This course is designed for a person who has an understanding of project management concepts, who is responsible for creating and modifying project plans, and who needs a tool to manage these project plans. </section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;">Requirements</h2>General knowledge of the Windows OS</section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;"> </h2><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;">Career path</h2>Microsoft Office know-how can instantly increase your job prospects as well as your salary.80 percent of job openings require spreadsheet and word-processing software skills</section>

Microsoft Office Training

Microsoft Project Introduction/Intermediate - In-company

General admission

These remote training sessions are flexible to enable you to pick and choose the features within Xero that you would like to focus on, and ensure you maximise your training. These sessions can cover Xero Accounting or Payroll - let us know your requirements. Request a date, and we&#39;ll suggest some options so you can pick a time to suit you.&nbsp; If you would prefer in-person training, or sessions longer than one hour, contact us for a chat.

Remote training session for Xero Accounting and Payroll software.

Xero Training Session (1 Hour)

These remote training sessions are flexible to enable you to pick and choose the features within QuickBooks that you would like to focus on, and ensure you maximise your training. These sessions can cover QuickBooks Accounting or Payroll - let us know your requirements. Request a date, and we&#39;ll suggest some options so you can pick a time to suit you.&nbsp; If you would prefer in-person training, or sessions longer than one hour, contact us for a chat.

QuickBooks

Remote training session for QuickBooks Accounting and Payroll software.

QuickBooks Training Session (1 Hour)

Board members face a huge amount of information and review before the board meeting. &nbsp;Here is step-by-step process for mastering your board meeting prep challenge.

Ralph Ward

Board members face a huge amount of information and review before the board meeting.  Here is step-by-step process for mastering your board meeting prep challenge.

Board Meeting Prep - Tips and Tools

<h4>Overview</h4>
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							The effective management of finances is a fundamental function for any organisation but particularly so in the public sector. Governments, under the scrutiny of the citizens they represent, are increasingly under pressure to improve public services whilst at the same time identifying ways to cut spending and increase efficiency.

This programme recognises these difficulties and ensures that participants leave the programme with a full understanding of effective financial management in the public sector - including budgeting systems, auditing, preparing financial statements and tracking expenditure. 

							
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GBA Corporate

Public Financial Administration

Online

On Site

WelcomeHello and welcome to our 1-day Introduction to Coaching.Join Colin Brett, Founder, and Director of Training, who facilitates these free learning days online. If you select which day you&#39;d like to attend on our website we&rsquo;ll reserve and confirm a space for you.&nbsp;&nbsp;Why Free?We recognise that signing up to a coach training involves work, time, effort, energy, finance and commitment. We thought the opportunity to join us for an experiential day may be useful in your decision-making process. Although the majority of those joining will be exploring training options, these days are also about &lsquo;coach education&rsquo; for those who would like to learn more about it&hellip;&nbsp;This day may be a good investment of your time if:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">You&rsquo;re curious about what coaching actually is</li><li fr-original-style="" style="box-sizing: border-box;">You&rsquo;ve never tried it before, but would like to</li><li fr-original-style="" style="box-sizing: border-box;">You want to change career direction</li><li fr-original-style="" style="box-sizing: border-box;">Coach training would be an augment to your current skillset/role</li><li fr-original-style="" style="box-sizing: border-box;">Coaching is an approach you&#39;d like to bring into your current organisation</li><li fr-original-style="" style="box-sizing: border-box;">You&rsquo;d like to gain a practical understanding of what coaching is and how to do it</li><li fr-original-style="" style="box-sizing: border-box;">An opportunity to explore our approach to training would be useful</li></ul>&nbsp;What does the day offer?&nbsp;It&rsquo;s a day-long experiential opportunity for you to explore coaching in a safe, engaged environment. You will leave with a clear understanding of what coaching is and isn&#39;t; how it sits along-side the other talking modalities; what it would be like to train with us, and whether professional coach training is for you.&nbsp;During the day we will work through topics such as:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Contracting and the importance of it</li><li fr-original-style="" style="box-sizing: border-box;">Core Competencies (as set down by the International Coaching Federation)</li><li fr-original-style="" style="box-sizing: border-box;">Comparisons between Formal and Informal Coaching</li><li fr-original-style="" style="box-sizing: border-box;">Definitions (as set down by the International Coaching Federation)</li><li fr-original-style="" style="box-sizing: border-box;">Practice Sessions (am and pm for comparison)</li><li fr-original-style="" style="box-sizing: border-box;">Live Coaching Demonstration and a Feedback Session based on it</li><li fr-original-style="" style="box-sizing: border-box;">Levels of Listening</li><li fr-original-style="" style="box-sizing: border-box;">Questioning</li><li fr-original-style="" style="box-sizing: border-box;">Q&amp;A Session</li><li fr-original-style="" style="box-sizing: border-box;">and more..!</li></ul>&nbsp;About Coaching Development:<a href="https://www.coachingdevelopment.com/" target="_blank" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Coaching Development</a> has been established for over 20 years and is one of the premier international coach training institutes. Based in the UK, we have trained hundreds of coaches across the world and are proud to state that the majority of our graduates come to us via personal recommendation. The programmes we offer will equip you to practice in any sector: executive, business, individual, wellness, academia, fitness, therapeutic and many more; they are aimed at developing your skillset as a coach.&nbsp;Our promise to you:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">No selling! We will not attempt to sell our programmes to you, this day is a safe learning space.&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">We will be open and honest with you and tell you anything you want to know about us, our approach and our training.</li><li fr-original-style="" style="box-sizing: border-box;">This free day embodies Coaching Development&rsquo;s usual approach to training offering the deepest professional integrity, incorporating highly experiential, in-depth, adult-to-adult development.</li><li fr-original-style="" style="box-sizing: border-box;">Our commitment to your learning - we will be clear about the objectives for the day and partner with you to meet these.</li><li fr-original-style="" style="box-sizing: border-box;">Opportunities to practice, take advantage of feedback, collaborate and experience practical translation of the skillset.</li><li fr-original-style="" style="box-sizing: border-box;">Our training material is accredited by the International Coach Federation - the leading global body for professional coaching and coaches.</li></ul>&nbsp;If you&rsquo;d like an informal chat about any aspects of the introductory day or our training you&rsquo;re very welcome to give Isy a call on: 020 8541 1313 or visit : <a href="//www.coachingdevelopment.com" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.coachingdevelopment.com</a>&nbsp;

Coaching Development Ltd

An ICF accredited coach training programme.

Coaching Development's FREE Introduction to Coaching Day

General Admission

<span 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id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span data-canva-clipboard="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" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Are you a newly qualified homeopath/therapist or in your 1st year of business? Are you confused and overwhelmed, trying to build a thriving busy practice?Want to learn from someone who&rsquo;s been in your shoes just 5yrs ago? I was once where you are now, and I&#39;ve made expensive mistakes! You get to learn from these and my experience of building my thriving practice over 5 years! I will drown out the noise and BS, lead you by the hand and show you what to do. &nbsp;Get the basics right from the start so you don&#39;t make expensive mistakes (learn from my mistakes!) Small investment that will save you time and money in the long run Small intimate groups mean the advice is targeted to individuals, and each person has direct access to me Beginner to Boss is a 12 week online programme which gently takes you by the hand and cuts through the noise to teach you the basics of business.<span data-canva-clipboard="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" id="isPasted" fr-original-style="" style="box-sizing: border-box;">What&rsquo;s included?&nbsp;- 6 teaching sessions (1hr) covering: systems, marketing, finances and boundaries&nbsp;- 6 implementation sessions (1hr) where you have a chance to ask me questions, learn from your peers, get accountability and consolidate your learning.&nbsp;- All sessions to be recorded and accessible to participants.&nbsp;- Access to a private FB group where I will be live each week to answer questions&nbsp;- Mastermind which will not be this good value ever again&nbsp;- Access to discounted 121 mentor sessions at end of programme.

Are you a newly qualified homeopath/therapist or in your 1st year of business? Are you confused and overwhelmed, trying to build a thriving busy practice?
Want to learn from someone who’s been in your shoes just 5yrs ago? I was once where you are now, and I've made expensive mistakes! You get to learn from these and my experience of building my thriving practice over 5 years! I will drown out the noise and BS, lead you by the hand and show you what to do. Get the basics right from the start so you don't make expensive mistakes (learn from my mistakes!) Small investment that will save you time and money in the long run Small intimate groups mean the advice is targeted to individuals, and each person has direct access to me Beginner to Boss is a 12 week online programme which gently takes you by the hand and cuts through the noise to teach you the basics of business.
What’s included? 
- 6 teaching sessions (1hr) covering: systems, marketing, finances and boundaries 
- 6 implementation sessions (1hr) where you have a chance to ask me questions, learn from your peers, get accountability and consolidate your learning. 
- All sessions to be recorded and accessible to participants. 
- Access to a private FB group where I will be live each week to answer questions 
- Mastermind which will not be this good value ever again 
- Access to discounted 121 mentor sessions at end of programme.

Homeopathic Harmony

As a qualified homeopath of 5yrs, I've put together a brilliant offer for newly-qualified homeopaths who know all about remedies but almost nothing about running a successful, busy homeopathy practice. 

Very limited spaces, and the last time it will be this cheap before prices go up. 

You'll get a mix of group learning and direct access to me (learning from my mistakes so you don't have to waste time and money on making the same!). 

Beginner to Boss

This 2 hour session will combine knowledge as well as practical interactive scenarios to work through to assist delegates in evaluating themselves to identify areas they might need to improve on.&nbsp;The course will cover:<img src="https://images.cademy.co.uk/cd74539b-d6a2-46d2-9df6-1144792fca8b/ccf32df0-3acf-4386-9008-ca93939f3bb8/original.png" style="width: 188px; display: inline-block; vertical-align: bottom; margin: 5px 0px 5px 5px; text-align: right; cursor: auto; max-width: calc(100% - 5px); float: right; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 188px; display: inline-block; vertical-align: bottom; margin: 5px 0px 5px 5px; text-align: right; cursor: auto; max-width: calc(100% - 5px); float: right;" fr-original-class="fr-draggable"><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The purpose of the role (reminder)</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How the role has evolved</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">What lessons can be gained so far</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How do you create a culture of compliance</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">What good systems, policies and procedures look like</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Easy tips on what, where and how you should be looking</li></ul><h2 data-key="21" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Target Audience</h2><p data-key="23" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">This online course is suitable for those new to the COFA role, those supporting the COFA and for those that would like a refresher of the role and their responsibilities.<h2 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Resources</h2>An information pack including the course slides, scenarios and suggested answers will be provided to all delegates, which may be useful for ongoing reference.<p data-key="30" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Please note a recording of the course will&nbsp;not&nbsp;be made available.<h2 data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Speaker</h2><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><a href="https://dglegal.co.uk/the-team/sarah-charlton/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Sarah Charlton, Consultant, DG Legal</a></h3><img src="https://images.cademy.co.uk/cd74539b-d6a2-46d2-9df6-1144792fca8b/be6c499f-96da-4f30-ab0b-c93b88a4fb82/original.png" style="width: 194px; display: inline-block; vertical-align: bottom; margin: 5px 0px; text-align: left; cursor: auto; max-width: calc(100% - 5px); float: left; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 194px; display: inline-block; vertical-align: bottom; margin: 5px 0px; text-align: left; cursor: auto; max-width: calc(100% - 5px); float: left;" fr-original-class="fr-draggable">Sarah has a BSc (Hons) in Applied Accounting and is a Fellow member of the Association of Chartered and Certified Accountants. Her career spans over 35 years working within the legal sector, fulfilling roles from COFA through to CEO. During her career she has worked with a number of legal regulators, professional bodies and government organisations. Sarah has been a member of the Institute of Legal Finance and Management throughout her career, qualifying as a Fellow member in 2005. Sarah also served as chairperson between 2010-2012 and continues to serve as an Executive Council Member.

This 2 hour session will combine knowledge as well as practical interactive scenarios to work through to assist delegates in evaluating themselves to identify areas they might need to improve on. 
The course will cover:

The purpose of the role (reminder)
How the role has evolved
What lessons can be gained so far
How do you create a culture of compliance
What good systems, policies and procedures look like
Easy tips on what, where and how you should be looking
Target Audience
This online course is suitable for those new to the COFA role, those supporting the COFA and for those that would like a refresher of the role and their responsibilities.
Resources
An information pack including the course slides, scenarios and suggested answers will be provided to all delegates, which may be useful for ongoing reference.
Please note a recording of the course will not be made available.
Speaker
Sarah Charlton, Consultant, DG Legal

Sarah has a BSc (Hons) in Applied Accounting and is a Fellow member of the Association of Chartered and Certified Accountants. Her career spans over 35 years working within the legal sector, fulfilling roles from COFA through to CEO. During her career she has worked with a number of legal regulators, professional bodies and government organisations. Sarah has been a member of the Institute of Legal Finance and Management throughout her career, qualifying as a Fellow member in 2005. Sarah also served as chairperson between 2010-2012 and continues to serve as an Executive Council Member.





DG Legal

Compliance Officer For Finance and Administration (COFA) Masterclass Course

General Delegate

A discount is available for delegates attending from firms with a current retainer contract with DG Legal (please contact us by email to admin@dglegal.co.uk for confirmation of eligibility).   If you choose this option and are not eligible, you are still bound to pay the full rate and will be invoiced accordingly.

Retainer Delegate

Learn how smart property investors create Passive Income and Long-term Wealth through property.&nbsp; The key is the right Property Investment strategy, discover how to:Create &pound;1,000s in recurring property income year after yearSupercharge property profits, value and rentSecure financial freedom through propertyRecycle your investment capitalBuild a portfolio with limited cash investmentCreate property income without even needing a depositWe&#39;ve been investing in property for over 30 years between us, and training people for over 10 years. &nbsp;Learn the tools, techniques and strategies that we use in today&#39;s market to convert Property into Pounds and make regular, recurring profits while building real long-term wealth. &nbsp;From using your hard-earned savings to buy the right property that builds the foundations of your portfolio and financial future to showing you innovative ways to start Investing in Property, even if you don&#39;t have loads of capital now. &nbsp;In this taster session, we&#39;ll focus on the key steps you need to follow to turn Property into Pounds.

Property investment is a proven income and wealth generation tool. Ask anyone who's financially successful and they will own investment property.
But…I bet if you asked 5 people, you'd find at least one with a property horror story where it went completely wrong!
Learn the difference between making a smart property investment decision that turns Property into Pounds rather than getting lured into the wrong type of property deal that loses value, makes a loss and drags you down!
Discover our foolproof system based on over 30 years of combined experience to turn Property Into Pounds
Identify more valuable opportunities
Increase your property income
Reduce your risk
Make the most of your capital
Start with limited funds and build steadily
Do the right deal and 10X your profits
Learn to build a secure, sustainable property business, with tried and tested tools and techniques.
Join our free taster session to discover how you can turn Property into Pounds!





Property SQ2

Wealth Management

Property Investment

Real Estate Investing

Passive Income

Investment

Taster session. Passive income from Property. Professional Investor secrets to build a Property Portfolio, even if you're starting with little capital

Discover Property to Pounds

Webinar Seat

In January 2024 alone, reports were published about the SRA taking enforcement action against 3 firms and 4 individuals for failure to comply with the Money Laundering Regulations 2017. The fines issued for these non-compliances total over &pound;570,000 plus costs. The absence of staff training, or requirement to complete additional training, was noted in a number of these cases.Many of the breaches resulting in enforcement action involved failures by the fee earners to conduct appropriate due diligence, adequately check the source of funds and/or wealth or recognise and report red flags. As highlighted by enforcement action being taken against individuals as well as firms, fee earners cannot hide behind their firm when AML failures occur and may be held personally accountable by the SRA for non-compliances with the MLR 2017.This course will cover the following to assist fee earners in the application of AML in their casework.<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to comply with your obligations and stay compliant</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Written CRA &amp; MRA</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Client</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Booms</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Risks &ndash; what to consider?</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">PCPs &ndash; CDD &amp;EDD</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">POCA / TA</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">SOF and SOW</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">On going monitoring</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Reporting to MLRO/MLCO</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Tipping off</li></ul><h2 fr-original-style="" style="box-sizing: border-box;">Target Audience</h2>The online course is suitable for fee earners or legal practitioners that want to improve their AML knowledge.<h2 data-key="21" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Resources</h2>Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.<p data-key="30" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Please note a recording of the course will&nbsp;not&nbsp;be made available.<h2 data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Speaker</h2><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><a href="https://dglegal.co.uk/the-team/helen-torresi/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Helen Torresi, Consultant, DG Legal</a></h3>Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.Helen&rsquo;s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).

In January 2024 alone, reports were published about the SRA taking enforcement action against 3 firms and 4 individuals for failure to comply with the Money Laundering Regulations 2017. The fines issued for these non-compliances total over £570,000 plus costs. The absence of staff training, or requirement to complete additional training, was noted in a number of these cases.
Many of the breaches resulting in enforcement action involved failures by the fee earners to conduct appropriate due diligence, adequately check the source of funds and/or wealth or recognise and report red flags. As highlighted by enforcement action being taken against individuals as well as firms, fee earners cannot hide behind their firm when AML failures occur and may be held personally accountable by the SRA for non-compliances with the MLR 2017.
This course will cover the following to assist fee earners in the application of AML in their casework.
How to comply with your obligations and stay compliant
Written CRA & MRA
Client
Booms
Risks – what to consider?
PCPs – CDD &EDD
POCA / TA
SOF and SOW
On going monitoring
Reporting to MLRO/MLCO
Tipping off
Target Audience
The online course is suitable for fee earners or legal practitioners that want to improve their AML knowledge.
Resources
Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.
Please note a recording of the course will not be made available.
Speaker
Helen Torresi, Consultant, DG Legal
Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.
Helen’s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).

Anti-Money Laundering (AML)

Anti-Money Laundering (AML) Training For Fee Earners Course

<div id="course-pills-1">Duration2 Days12 CPD hoursThis course is intended forThe audience for this course is anyone who wants to acquire foundation level knowledge on data centre infrastructure. This course is ideally suited for data centre new hires, internal data centre support staff, IT support staff who work in the data centre, helpdesk staff, vendors/suppliers who install/maintain data centre equipment, building maintenance staff including data centre cleaners and other supporting functions, and fresh graduates. This course is also well suited for individuals working in data centre business support functions such as sales/pre-sales, HR, Finance and business administration.OverviewThe DCFC course will prepare participants for entry into the exciting and high-growth data centre industry. It will ensure that participants acquire the required basic knowledge to take on a wide variety of jobs in the data centre industry. It will also provide the required knowledge and skill to further their training into specialised areas on data centre design/build, operations/governance or standards/compliance.The Data Centre Foundation Certificate (DCFCÂ©) is a 2-day course designed to deliver foundation knowledge about data centre facilities infrastructure. It provides participants with global overview and knowledge on data centres which will be of advantage to the participants who are looking at joining the ranks of professionals working in the data centre, ICT, infrastructure or the mechanical and electrical (M&amp;E) design industries. It will also form a solid foundation for participants who wish to pursue his/her studies either academically or to further his/her industry specialisation with professional certification courses on data centre design/build, operations/governance and/or standards/compliance. With the tremendous growth of data and the data centres to support it, the demand for data centre professionals will grow in tandem.</div><div id="course-pills-2"><h4>Introduction to Data Centres</h4><ul><li>History of data centres</li><li>Definition of different type data centres</li></ul><h4>Data Centre Standards</h4><ul><li>List of standards</li><li>Rating definitions</li></ul><h4>Data Centre Facilities Areas</h4><ul><li>Listing of all areas and their functions</li></ul><h4>Topology Designs</h4><ul><li>Definition of Ratings</li></ul><h4>Components of the Power Infrastructure</h4><ul><li>Utility power</li><li>Transformers</li><li>Generators</li><li>Fuel systems</li><li>ATS</li><li>UPS systems</li><li>Batteries</li><li>Electric panels</li><li>Cabling/busbar systems</li><li>Power rails/strips</li></ul><h4>Lights</h4><ul><li>Lights</li><li>Emergency lights</li></ul><h4>Cooling Infrastructure</h4><ul><li>Chillers</li><li>DX Systems</li><li>Evaporators</li><li>CRAC/CRAU/HVAC</li><li>Raised floor</li><li>Non-raised floor</li><li>Containment</li></ul><h4>ICT/Network Infrastructure</h4><ul><li>Equipment racks</li><li>Network cabling (fibre, copper)</li><li>Cable trays and pathways</li><li>TIA-606 labelling</li></ul><h4>Data Centre Security</h4><ul><li>Perimeter security</li><li>Physical protection</li><li>CCTV</li><li>Access control</li><li>Security management</li></ul><h4>Fire Suppression</h4><ul><li>Detection systems</li><li>Suppression systems</li><li>Prevention systems</li><li>Fire extinguishers</li><li>Fire Safety</li></ul><h4>Monitoring and reporting</h4><ul><li>DCIM</li><li>EMS/BMS</li></ul></div>

Nexus Human

Design & Technology Courses (DT)

Service Design Courses (SDC)

IT Certifications

Cyber Security Foundation

Certified in Data Protection (CDP)

ICDL (International Certification of Digital Literacy)

Data Centre Foundation Certificate (DCFC)

Looking to bring your business growth ideas to life but need a cash injection?Join us at our FREE online webinar, where we demystify the intricate world of business funding, equipping you with the knowledge and strategies needed to secure the resources your business needs and deserves.In this course, you&#39;ll gain a wider knowledge of funding options for your business to scale/expand. Dates: Wednesday 16th October 2024Time: 10:00am - 11:00amWhere: Online (Zoom)Fee: FreeFor: Businesses based in North Essex (Braintree, Chelmsford, Colchester, Maldon, and Tendring)<h3 fr-original-style="" style="box-sizing: border-box;"> </h3><h3 fr-original-style="" style="box-sizing: border-box;">What it covers:</h3>Covering topics such as GGS (Growth Guarantee Scheme), Growth Loans, Start-up Loans, and the importance of an accountant in a business relationship, participants will leave with a robust toolkit of knowledge to navigate the intricate world of business financing.<h3 fr-original-style="" style="box-sizing: border-box;"> </h3><h3 fr-original-style="" style="box-sizing: border-box;">Who it is for:</h3>The course is aimed at a whole range of businesses from start-up founders to local business owners to corporates and is geared to anyone looking to access finance.&nbsp; <h3 id="isPasted" fr-original-style="" style="box-sizing: border-box;">Who should attend:</h3><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Entrepreneurs</li><li value="1" fr-original-style="" style="box-sizing: border-box;">Micro business owners</li><li value="1" fr-original-style="" style="box-sizing: border-box;">Small business owners</li><li value="1" fr-original-style="" style="box-sizing: border-box;">Middle managers</li><li value="1" fr-original-style="" style="box-sizing: border-box;">Consultants</li><li value="1" fr-original-style="" style="box-sizing: border-box;">Coaches</li><li value="1" fr-original-style="" style="box-sizing: border-box;">E-commerce businesses</li><li value="1" fr-original-style="" style="box-sizing: border-box;">Digital marketers</li><li value="1" fr-original-style="" style="box-sizing: border-box;">Service based business owners</li></ul><div fr-original-style="" style="box-sizing: border-box;"> </div>About the hosts:Peter Disney - <a href="https://www.woodanddisney.co.uk/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Wood and Disney</a>Managing Director, Chartered Accountant, Certified Business and Finance Professional, Certified Profit Consultant and Accredited Business Navigator Provider. Creator of TroubleShooterPlus a business diagnostic program. Creator of Plus4Business an online business advisory system.&nbsp;Peter has many years of experience in not only all the financial aspects of running a successful business but also in growth strategies. In particular marketing, strategic thinking implementation and control, and leveraging technology for growth, are areas he specialises in.Robert Laurie -&nbsp;<a href="https://backingessexbusiness.co.uk/" target="_blank" rel="noopener noreferrer nofollow" style="color: var(--cademy-blue); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: var(--cademy-blue);">Backing Essex Business</a>Robert is a Business Advisory Manager at Backing Essex Business (delivered by Let&#39;s Do Business Group) and has 35 years of banking relationship and finance experience, providing support and advice to businesses of all sizes across Essex. He has an extensive network of key partners who also support businesses with non-financial issues, as well as good links to Local Councils and Grant providers.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">This programme is delivered by the North Essex Economic Board (NEEB) in partnership with Let&#39;s Do Business Group.Let&#39;s Do Business Group is undertaking this project jointly with the&nbsp;<a href="https://neeb.org.uk/" target="_blank" rel="noopener noreferrer nofollow" title="https://neeb.org.uk/" style="color: var(--cademy-blue); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: var(--cademy-blue);">North Essex Economic Board (NEEB)</a>. The Board is a partnership of local authorities in the area: Braintree, Maldon, and Tendring district councils, Colchester Borough Council, Chelmsford City Council and Essex County Council.This project is funded by the UK Government through the UK Shared Prosperity Fund.The UK Shared Prosperity Fund is a central pillar of the UK government&#39;s Levelling Up agenda and provides &pound;2.6 billion of funding for local investment by March 2025. The Fund aims to improve pride in place and increase life chances across the UK investing in communities and place, supporting local business, and people and skills. For more information, visit&nbsp;<a href="https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus" target="_blank" rel="noopener noreferrer nofollow" title="https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus" style="color: var(--cademy-blue); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: var(--cademy-blue);">https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus</a>Please click here to see our&nbsp;<a href="https://backingessexbusiness.co.uk/privacy-policy" target="_blank" rel="noopener noreferrer nofollow" title="https://backingessexbusiness.co.uk/privacy-policy" style="color: var(--cademy-blue); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: var(--cademy-blue);">Privacy Policy</a>. Please note that your details may be shared with the North Essex Economic Board who are funding this project.

Looking to bring your business growth ideas to life but need a cash injection?
Join us at our FREE online webinar, where we demystify the intricate world of business funding, equipping you with the knowledge and strategies needed to secure the resources your business needs and deserves.
In this course, you'll gain a wider knowledge of funding options for your business to scale/expand.


Dates: Wednesday 16th October 2024
Time: 10:00am - 11:00am
Where: Online (Zoom)
Fee: Free
For: Businesses based in North Essex (Braintree, Chelmsford, Colchester, Maldon, and Tendring)


What it covers:
Covering topics such as GGS (Growth Guarantee Scheme), Growth Loans, Start-up Loans, and the importance of an accountant in a business relationship, participants will leave with a robust toolkit of knowledge to navigate the intricate world of business financing.


Who it is for:
The course is aimed at a whole range of businesses from start-up founders to local business owners to corporates and is geared to anyone looking to access finance. 


Who should attend:
Entrepreneurs
Micro business owners
Small business owners
Middle managers
Consultants
Coaches
E-commerce businesses
Digital marketers
Service based business owners
About the hosts:
Peter Disney - Wood and Disney
Managing Director, Chartered Accountant, Certified Business and Finance Professional, Certified Profit Consultant and Accredited Business Navigator Provider. Creator of TroubleShooterPlus a business diagnostic program. Creator of Plus4Business an online business advisory system. 
Peter has many years of experience in not only all the financial aspects of running a successful business but also in growth strategies. In particular marketing, strategic thinking implementation and control, and leveraging technology for growth, are areas he specialises in.
Robert Laurie - Backing Essex Business
Robert is a Business Advisory Manager at Backing Essex Business (delivered by Let's Do Business Group) and has 35 years of banking relationship and finance experience, providing support and advice to businesses of all sizes across Essex. He has an extensive network of key partners who also support businesses with non-financial issues, as well as good links to Local Councils and Grant providers.



This programme is delivered by the North Essex Economic Board (NEEB) in partnership with Let's Do Business Group.
Let's Do Business Group is undertaking this project jointly with the North Essex Economic Board (NEEB). The Board is a partnership of local authorities in the area: Braintree, Maldon, and Tendring district councils, Colchester Borough Council, Chelmsford City Council and Essex County Council.
This project is funded by the UK Government through the UK Shared Prosperity Fund.
The UK Shared Prosperity Fund is a central pillar of the UK government's Levelling Up agenda and provides £2.6 billion of funding for local investment by March 2025. The Fund aims to improve pride in place and increase life chances across the UK investing in communities and place, supporting local business, and people and skills. For more information, visit https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus
Please click here to see our Privacy Policy. Please note that your details may be shared with the North Essex Economic Board who are funding this project.

Let’s Do Business Group

Looking to bring your business growth ideas to life but need a cash injection? Join us at our FREE online webinar!

Access to Funding

This course will cover Advanced concepts in DAX, Data Modeling, Power BI architectural design, and more. It is a unique blend of data modeling, data analysis, data presentation, and visualization skills. &nbsp;This instructor-led course includes:&nbsp;&bull; &nbsp; &nbsp;2 weeks of self-paced essential learning content that you are to complete before the instructor-led live virtual sessions begin&nbsp;&bull; &nbsp; &nbsp;6 instructor-led virtual sessions of 2 hours each. Each Session will have a 15-minute break.&nbsp;&bull; &nbsp; &nbsp;Intersession Assignments that you are expected to complete and discuss in your preassigned groups during the session.&nbsp;&bull; &nbsp; &nbsp;1 Capstone Project&nbsp;&bull; &nbsp; &nbsp;Lifetime access to our LMS where you will have free access to the trainer, other participants, and resources including knowledge videos.&nbsp;&bull; &nbsp; &nbsp;Access to our community of life-long learners.&nbsp;&bull; &nbsp; &nbsp;Downloadable Certificate you can link to your LinkedIn page&nbsp;We look forward to seeing you in Class!!!

dbrownconsulting

Business Analytics & Intelligence

Microsoft Power BI

Data Analysis Expressions

Learn advanced concepts in DAX, Data Modeling, Power BI architectural design, and more.

Advanced Reporting & Analytics with Power BI

This Real Estate Financial Modelling course will enhance delegates skills in crafting sophisticated financial models tailored for debt financing within the Real Estate sector.This is another One-Day course that is intended for the most ambitious modellers in the property industry, with a focus on constructing a flexible Real Estate Debt Model. This Real Estate Finance course follows on perfectly from our Real Estate Analyst and Real Estate Developer training courses. On this course delegates will... &bull; Learn how to build senior debt models with geared net cash flow. &bull; Explore and assess the influence of complex debt structures on returns. &bull; Develop advanced mezzanine debt models affecting project cash flows. &bull; Model joint venture structures for optimised partnerships. &bull; Calculate promote and profit share structures in Real Estate transactions. &bull; Construct sophisticated project cash flow models with mezzanine debts. Who will benefit from this course? &bull; Real Estate Professionals who have had exposure to Real Estate financial models &bull; Mid to Senior level Real Estate Analysts looking to develop their financial modelling skills in development, portfolio analysis &bull; Real Estate Developers &bull; Financial Analysts &bull; Investment Managers &bull; Banking and Finance Professionals in Real Estate Course Outline &bull; Mathematics of amortisation and debt finance. &bull; Basic senior debt models and geared net cash flow. &bull; Debt Cash Flow metrics: LTV, IRR and Interest Rate Dynamics. &bull; Mezzanine debt modelling. &bull; Joint Venture structures between developers and lender/equity partners. &bull; Promote and profit share structure calculations. &bull; Advanced project cash flows with mezzanine debt. Included in the Course<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">A Bayfield Training Certificate</li><li value="2" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee</li><li value="3" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Course Files</li><li value="4" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)</li><li value="5" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Post Course Support - Two Months of Questions &amp; Answers, and One year of support is available for an additional fee</li></ul> For more information about the Real Estate Finance such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:E - s.musgrave@bayfieldtraining.comT - 01223 517851W - <a href="https://www.bayfieldtraining.com/" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://www.bayfieldtraining.com/" data-airgap-id="125" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.bayfieldtraining.com</a>



This Real Estate Financial Modelling course will enhance delegates skills in crafting sophisticated financial models tailored for debt financing within the Real Estate sector.
This is another One-Day course that is intended for the most ambitious modellers in the property industry, with a focus on constructing a flexible Real Estate Debt Model. This Real Estate Finance course follows on perfectly from our Real Estate Analyst and Real Estate Developer training courses.

On this course delegates will...
• Learn how to build senior debt models with geared net cash flow.
• Explore and assess the influence of complex debt structures on returns.
• Develop advanced mezzanine debt models affecting project cash flows.
• Model joint venture structures for optimised partnerships.
• Calculate promote and profit share structures in Real Estate transactions.
• Construct sophisticated project cash flow models with mezzanine debts.

Who will benefit from this course?
• Real Estate Professionals who have had exposure to Real Estate financial models
• Mid to Senior level Real Estate Analysts looking to develop their financial modelling skills in development, portfolio analysis
• Real Estate Developers
• Financial Analysts
• Investment Managers
• Banking and Finance Professionals in Real Estate

Course Outline
• Mathematics of amortisation and debt finance.
• Basic senior debt models and geared net cash flow.
• Debt Cash Flow metrics: LTV, IRR and Interest Rate Dynamics.
• Mezzanine debt modelling.
• Joint Venture structures between developers and lender/equity partners.
• Promote and profit share structure calculations.
• Advanced project cash flows with mezzanine debt.


Included in the Course
A Bayfield Training Certificate
Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee
Course Files
Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)
Post Course Support - Two Months of Questions & Answers, and One year of support is available for an additional fee


For more information about the Real Estate Finance such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:
E - s.musgrave@bayfieldtraining.com
T - 01223 517851
W - www.bayfieldtraining.com

Bayfield Training

Financial Modelling & Analysis

Real Estate Finance

Financial Modelling

Financial Analysis

Professional Development

Continuous Professional Development (CPD)

This Real Estate Financial Modelling course will enhance delegates skills in crafting sophisticated financial models tailored for debt financing within the Real Estate sector.

Real Estate Finance (Debt Financing)

Real Estate Development cash flows require greater skill and flexibility from Analysts, and an ability to work with simultaneously with project partners. Value add and opportunistic property investments are complex both in their initial scope and their cash flow projections.This course will show delegates how to appraise projects in Excel, incorporate and communicate updates as they happen and ultimately understand how to convert an opportunistic property investment into a core asset that can be sold on.Residual models (profit &amp; site) are demonstrated first to illustrate the main components of any scheme and the traditional methods of evaluation such as profit on cost ratio, rental yield and interest cover. Development cash flows are then constructed in detail looking in particular at phased income as well as fixed, variable and incidental construction costs and their impact on the net cash flow. Additional performance metrics are calculated including geared IRR and return on equity.Development financing can be trickier than straightforward senior debt investment financing. This is because finance is often required in stages. The brought forward carried forward method demonstrated on the course, is the easiest way to deal with programmed debt drawdown functions and rolled-up interest.The assessment of project specific risk is arguably much more important in development schemes. Sensitivity analysis and scenario analysis are covered in the final section of the course. On this course you will&hellip;<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Learn how to calculate land and profit residuals</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Learn how to structure a full development cash flow, including phased sales, S-curve and straight line cost functions</li><li value="3" fr-original-style="" style="box-sizing: border-box;">You will be taught how to find maximum bidding prices for site development and building refurbishments</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Understanding development financing considerations and learn how to optimise financing</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Analyse financial and project completion risks</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Employ best practice and find solutions to common modelling problems</li></ul> Who will benefit from this course?<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Developers</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Surveyors</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Real Estate professionals at any level with exposure to real estate financial models on a frequent basis</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Fund managers</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Asset managers</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Land managers</li><li value="7" fr-original-style="" style="box-sizing: border-box;">Planning managers</li><li value="8" fr-original-style="" style="box-sizing: border-box;">Lenders</li></ul> Course OutlineDay OneLearn how to build a discounted cash flow, analyse returns and understand the components of development models<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Gross versus Net Yields, calculating Net Development Value (NDV)</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Profit residual, with and without financing</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Site residual, how to calculate profit without knowing your costs.</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Introducing financing to site residual calculations</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Purchase price and acquisition costs</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Phased Sales, marketing and disposal costs</li><li value="7" fr-original-style="" style="box-sizing: border-box;">Modelling construction costs using straight line basis, fixed costs, variable costs, incidental costs and construction fees</li><li value="8" fr-original-style="" style="box-sizing: border-box;">Professional fees</li><li value="9" fr-original-style="" style="box-sizing: border-box;">Income and expenditure project functions</li><li value="10" fr-original-style="" style="box-sizing: border-box;">Logic functions, logic tables and array formulae</li></ul> Day TwoLearn how to build a detailed property development project cash flow, add financing and perform risk analysis on commercial development projects<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Multiple IRRs, competing projects, scoping and linear programming, maximising performance</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Return metrics: Equity profit ratio (EPR), Costs paid out of proceeds (POP), Profit on cost ratio (PCR)</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Alternative site calculation, Net present value (NPV),</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Modelling construction costs using S-curve , variable costs, incidental costs and construction fees</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Switching between scenarios</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Introduction to Development financing, Pari Passu versus Equity First Financing</li><li value="7" fr-original-style="" style="box-sizing: border-box;">Debt scheduling: brought forward and carried forward method</li><li value="8" fr-original-style="" style="box-sizing: border-box;">Consideration of the impact of development finance interest, fees and covenants</li></ul> Included in the Course<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">CPD Accredited Certificate &amp; LinkedIn Proficiency Badge</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Course Files</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Post Course Support - Two Months of Questions &amp; Answers, and One year of support is available for an additional fee</li></ul> For more information about the Real Estate Developer such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:E - s.musgrave@bayfieldtraining.comT - 01223 517851W - <a href="https://www.bayfieldtraining.com/" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://www.bayfieldtraining.com/" data-airgap-id="125" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.bayfieldtraining.com</a>



Real Estate Development cash flows require greater skill and flexibility from Analysts, and an ability to work with simultaneously with project partners. Value add and opportunistic property investments are complex both in their initial scope and their cash flow projections.
This course will show delegates how to appraise projects in Excel, incorporate and communicate updates as they happen and ultimately understand how to convert an opportunistic property investment into a core asset that can be sold on.
Residual models (profit & site) are demonstrated first to illustrate the main components of any scheme and the traditional methods of evaluation such as profit on cost ratio, rental yield and interest cover. Development cash flows are then constructed in detail looking in particular at phased income as well as fixed, variable and incidental construction costs and their impact on the net cash flow. Additional performance metrics are calculated including geared IRR and return on equity.
Development financing can be trickier than straightforward senior debt investment financing. This is because finance is often required in stages. The brought forward carried forward method demonstrated on the course, is the easiest way to deal with programmed debt drawdown functions and rolled-up interest.
The assessment of project specific risk is arguably much more important in development schemes. Sensitivity analysis and scenario analysis are covered in the final section of the course.


On this course you will…
Learn how to calculate land and profit residuals
Learn how to structure a full development cash flow, including phased sales, S-curve and straight line cost functions
You will be taught how to find maximum bidding prices for site development and building refurbishments
Understanding development financing considerations and learn how to optimise financing
Analyse financial and project completion risks
Employ best practice and find solutions to common modelling problems


Who will benefit from this course?
Developers
Surveyors
Real Estate professionals at any level with exposure to real estate financial models on a frequent basis
Fund managers
Asset managers
Land managers
Planning managers
Lenders


Course Outline
Day One
Learn how to build a discounted cash flow, analyse returns and understand the components of development models
Gross versus Net Yields, calculating Net Development Value (NDV)
Profit residual, with and without financing
Site residual, how to calculate profit without knowing your costs.
Introducing financing to site residual calculations
Purchase price and acquisition costs
Phased Sales, marketing and disposal costs
Modelling construction costs using straight line basis, fixed costs, variable costs, incidental costs and construction fees
Professional fees
Income and expenditure project functions
Logic functions, logic tables and array formulae


Day Two
Learn how to build a detailed property development project cash flow, add financing and perform risk analysis on commercial development projects
Multiple IRRs, competing projects, scoping and linear programming, maximising performance
Return metrics: Equity profit ratio (EPR), Costs paid out of proceeds (POP), Profit on cost ratio (PCR)
Alternative site calculation, Net present value (NPV),
Modelling construction costs using S-curve , variable costs, incidental costs and construction fees
Switching between scenarios
Introduction to Development financing, Pari Passu versus Equity First Financing
Debt scheduling: brought forward and carried forward method
Consideration of the impact of development finance interest, fees and covenants


Included in the Course
CPD Accredited Certificate & LinkedIn Proficiency Badge
Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee
Course Files
Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)
Post Course Support - Two Months of Questions & Answers, and One year of support is available for an additional fee


For more information about the Real Estate Developer such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:
E - s.musgrave@bayfieldtraining.com
T - 01223 517851
W - www.bayfieldtraining.com

Microsoft Excel

Financial Risk Management

This course will show delegates how to appraise projects in Excel, incorporate and communicate updates as they happen and ultimately understand how to convert an opportunistic property investment into a core asset that can be sold on.

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By Back Office Software Support Ltd T/A Boss

Sage Training Session (1 Hour)

By Back Office Software Support Ltd T/A Boss

All you need to know about telephone etiquettes, communication and behaviours

By Beyond Satisfaction - Customer service Training

Delivering the best customer care when dealing with clients

By Beyond Satisfaction - Customer service Training

Microsoft Project Introduction/Intermediate - In-company

By Microsoft Office Training

Xero Training Session (1 Hour)

By Back Office Software Support Ltd T/A Boss

QuickBooks Training Session (1 Hour)

By Back Office Software Support Ltd T/A Boss

Board Meeting Prep - Tips and Tools

By Ralph Ward

Public Financial Administration

By GBA Corporate

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