Name: Level 2 Award in Health and Safety in the Workplace (RQF)
Price: 85 GBP
Availability: InStock

London

<h2>Grateful Leadership (In-Person)</h2>
<p>Effective leaders must find ways to enhance people's level of engagement, commitment, and support, especially during the difficult periods of time that all organizations may face.</p>
<p>Grateful leaders can tap into the power of personal commitment and dedication by acknowledging people in an authentic and heartfelt manner. Those leaders who model TRUE acknowledgment behavior will inspire others to do the same and to want to dramatically increase their levels of contribution to the organization, making the power of acknowledgment transformational.</p><h3>What you will Learn</h3>
<p>You'll learn how to:</p>
<ul>
<li>Understand and develop the capability to act upon the need for Grateful Leadership to create a culture of appreciation in the workplace</li>
<li>Understand the potentially huge benefits of Grateful Leadership in the workplace</li>
<li>Overcome the barriers to using acknowledgment</li>
<li>Demonstrate the language and subtleties of authentic and heartfelt acknowledgement behavior</li>
<li>Describe the Seven Principles of Acknowledgment for 'High-Interest Benefits' in the context of participant's personal leadership style</li>
<li>Describe how to coach teams, managers, and other corporate stakeholders in using Grateful Leadership to produce breakthrough results</li>
</ul><section>
                    <h3>Getting Started</h3><ul><li>Introductions</li><li>Course goals and objectives</li><li>Introspection on the practice of Grateful Leadership</li></ul><h3>The Workforce Engagement Sustainability Challenge</h3><ul><li>Employees who are engaged, not engaged, and actively disengaged</li><li>The costs of non-engagement</li><li>Meeting the workforce engagement challenge</li></ul><h3>Acknowledgment, Engagement, and Leadership</h3><ul><li>Acknowledgment and its benefits</li><li>Recognition versus acknowledgment</li><li>'Challenging people' case study</li><li>Blanchard, Covey, Keith (Servant Leadership): how acknowledgment fits into these leadership models</li><li>Leadership and acknowledgment</li><li>The 5 C's - Consciousness, Courage, Choice, Communication, Commitment</li></ul><h3>Employing the Power of Acknowledgment</h3><ul><li>Overcoming barriers to acknowledgment</li><li>The Seven High-Interest Benefits Principles of Acknowledgment</li><li>Exploring the acknowledgment process</li></ul><h3>Applying the Principles of Acknowledgment within the Context of Your Personal Leadership Style</h3><ul><li>Case study</li><li>The ROI of Grateful Leadership</li><li>Creating your Grateful Leadership Personal Action Plan™</li><li>Creating a Vision Statement for your organization that incorporates Grateful Leadership into your corporate culture</li><li>The 360Â° Grateful Leadership Competency Assessment</li></ul><h3>Summary</h3><ul><li>What did we learn, and how can we implement this in our work environments?</li></ul>


                </section>

IIL Europe Ltd

Grateful Leadership (In-Person)

General Admission

Edinburgh

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A Specialist Training Course Tailored for Your Employees</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">These days it is simply not enough for an organisation to spend time and money developing a first-rate product or range of services. In the highly competitive environment of the 21st century, it is also becoming increasingly important for professionals and specialists to be able to effectively promote and communicate their organisations and their own expertise and services to a broad cross-section of stakeholders.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Are courses are specially developed with these professionals in mind. Utilising a dynamic, entertaining and fast-paced approach - Tony Buon will coach your people towards a proven formula for delivering exceptional presentations.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"></strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The course covers areas such as:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How to present to any audience</li><li fr-original-style="" style="box-sizing: border-box;">Dramatically improve your own skills</li><li fr-original-style="" style="box-sizing: border-box;">How to reduce anxiety and fear</li><li fr-original-style="" style="box-sizing: border-box;">How to use visual aids properly</li><li fr-original-style="" style="box-sizing: border-box;">How to use a data projector effectively</li><li fr-original-style="" style="box-sizing: border-box;">How body language effects presentation</li><li fr-original-style="" style="box-sizing: border-box;">How to handle questions</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This course is suitable for:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Sales professionals</li><li fr-original-style="" style="box-sizing: border-box;">Directors, Managers, Supervisors</li><li fr-original-style="" style="box-sizing: border-box;">Human Resource Professionals</li><li fr-original-style="" style="box-sizing: border-box;">Training Staff</li><li fr-original-style="" style="box-sizing: border-box;">Business Development Managers</li><li fr-original-style="" style="box-sizing: border-box;">Anyone who has to give presentations</li><li fr-original-style="" style="box-sizing: border-box;">Introductory or advanced levels</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course leader - Tony Buon has been involved in this type of training for over 30 years. He also independently advises private corporations and government agencies on all aspects of presentation and training.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is available to be run on-site and is suitable for groups of 3 - 12 participants. Fee includes all materials and travel expenses.</p>

Buon Consultancy

Executive Presentation

Presentation Skills

Train the Trainer (TTT)

For anyone who has to deliver presentations who wants to become more confident and improve their speaking skills.

Exceptional Presentation Skills (£695 total for this 1-day course for a group of up to 8 people)

General admission

<h2>Facilitating Effective Meetings: In-House Training</h2>
 <p>Billions of dollars and exorbitant amounts of time are wasted annually across the globe because of organizations' meeting practices. This contributes to serious performance problems for both organizations and employees, and it has a serious impact on culture and morale. But despite the costs and consequences, every-day people in any role have the ability to change that. They can reduce cost, improve productivity, and enhance their workplace cultures by improving their meeting facilitation skills. And that is because facilitation skills start in the planning stage, not in the live meeting stage.</p>
 <p>In this course, participants will learn that their responsibility as a facilitator is to be a steward of time, money, relationships, and performance. To do that, they will learn to estimate costs of meetings and practice a variety of strategic thinking and analysis tasks to effectively plan results-aligned meetings. They will also apply several techniques and strategies to proactively prevent and deal with conflict in meetings, as well as give objective, constructive feedback to others in order to create behavior change during meetings.</p>
 <p>Participants must bring laptops with them and have internet access during the course (both virtual classroom and traditional classroom). The laptops are needed for specific activities.</p>
 <p>Also note that this course pairs well with IIL's Conflict Resolution Skills and Decision Making and Problem Solving courses, which go much deeper into related skills and tools that support effective meeting facilitation.</p><h3>What you will Learn</h3>
 <p>At the end of this program, you will be able to:</p>
 <ul>
 <li>Estimate the financial and time costs of attendance for real-world meetings</li>
 <li>Use a performance formula to define the purpose of meetings</li>
 <li>Describe the responsibilities and qualities of an effective facilitator</li>
 <li>Analyze situations to determine when a meeting is necessary</li>
 <li>Articulate performance-driven meeting goals and results</li>
 <li>Align meeting goals and results</li>
 <li>Strategize to invite, involve, and exclude appropriate attendees</li>
 <li>Explain research-based best practices for meeting decisions and agenda development</li>
 <li>Create an effective agenda for a results-driven meeting</li>
 <li>Apply proactive tools and strategies for relationship-building dealing with meeting conflict</li>
 <li>Give constructive behavioral feedback using the Situation-Behavior-Impact® technique</li>
 </ul><section>
                    <h3>The Business Case for Effective Facilitation</h3> <ul> <li>Embracing the research on meetings</li> <li>Estimating the real costs of meetings</li> <li>Determining a meeting's performance value</li> <li>Clarifying the meeting facilitator's role</li> </ul> <h3>Facilitating the Meeting Plan</h3> <ul> <li>Determining if a meeting is necessary</li> <li>Aligning meeting goals with meeting types</li> <li>Identifying the right attendees</li> <li>Creating a strategically effective agenda</li> </ul> <h3>Facilitating the Live Meeting</h3> <ul> <li>Building relationships from the start</li> <li>Dealing with conflict proactively</li> <li>Giving feedback on unproductive behavior</li> </ul>


                </section>

Facilitating Effective Meetings: In-House Training

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(57, 56, 71); box-sizing: border-box;" fr-original-style="color: rgb(57, 56, 71);"><strong style="color: rgb(57, 56, 71); font-weight: 700; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(57, 56, 71);">This two-day course is our most popular investigations skills course as it equips delegates with the skills and strategies to set up, run and report on a workplace investigation.</strong><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span id="isPasted" style="color: rgb(57, 56, 71); box-sizing: border-box;" fr-original-style="color: rgb(57, 56, 71);">This course is suitable for investigators who are investigating a wide range of disciplinary issues plus allegations of bullying harassment and discrimination which, if upheld, may result in a formal warning or dismissal. Delegates who successfully complete this course are able to refer themselves as a&nbsp;</span><strong style="color: rgb(57, 56, 71); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(57, 56, 71);">TCM Accredited Investigator</strong><span style="color: rgb(57, 56, 71); box-sizing: border-box;" fr-original-style="color: rgb(57, 56, 71);">.</span>
</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(57, 56, 71); box-sizing: border-box;" fr-original-style="color: rgb(57, 56, 71);">By the end of this course participants will:<br fr-original-style="" style="box-sizing: border-box;"></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(57, 56, 71); box-sizing: border-box;" fr-original-style="color: rgb(57, 56, 71);">Understand the employer&rsquo;s responsibilities and the employees&rsquo; rights in workplace investigations and relevant legislative and statutory frameworks.&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(57, 56, 71); box-sizing: border-box;" fr-original-style="color: rgb(57, 56, 71);">Understand the &lsquo;ACAS Code of Practice on Discipline and Grievance&rsquo;, &lsquo;The Burchell Test&rsquo;, and how to apply the civil standard of proof in a workplace investigation.&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(57, 56, 71); box-sizing: border-box;" fr-original-style="color: rgb(57, 56, 71);">Understand the importance of triaging and scoping within an investigation, including best practice around workplace suspensions&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(57, 56, 71); box-sizing: border-box;" fr-original-style="color: rgb(57, 56, 71);">Know how to set up and manage a thorough, fair and compassionate workplace investigation including defining the terms of reference with probity, impartiality and neutrality.<br fr-original-style="" style="box-sizing: border-box;"></span></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">To book a place on one of our upcoming sessions, please head over to our website here:</p><p style="text-align: center; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><a href="https://thetcmgroup.com/tcm_course/practical-investigation-skills/" target="_blank" style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(61, 86, 224); border-width: 12px 18px; border-style: solid; border-color: rgb(61, 86, 224); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" rel="noopener noreferrer" fr-original-style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #3D56E0; border-top: 12px solid #3D56E0; border-bottom: 12px solid #3D56E0; border-right: 18px solid #3D56E0; border-left: 18px solid #3D56E0; display: inline-block;">Practical Investigation Skills</a></p>

The TCM Group

Conflict Resolution

HR (Human Resources)

Investigation

Manager Training

This course is suitable for investigators who are investigating a wide range of disciplinary issues plus allegations of bullying harassment and discrimination which, if upheld, may result in a formal warning or dismissal. Delegates who successfully complete this course are able to refer themselves as a TCM Accredited Investigator.

Practical Investigation Skills (2 days)

<h2>Facilitating Effective Meetings (In-Person)</h2>
<p>Billions of dollars and exorbitant amounts of time are wasted annually across the globe because of organizations' meeting practices. This contributes to serious performance problems for both organizations and employees, and it has a serious impact on culture and morale. But despite the costs and consequences, every-day people in any role have the ability to change that. They can reduce cost, improve productivity, and enhance their workplace cultures by improving their meeting facilitation skills. And that is because facilitation skills start in the planning stage, not in the live meeting stage.</p>
<p>In this course, participants will learn that their responsibility as a facilitator is to be a steward of time, money, relationships, and performance. To do that, they will learn to estimate costs of meetings and practice a variety of strategic thinking and analysis tasks to effectively plan results-aligned meetings. They will also apply several techniques and strategies to proactively prevent and deal with conflict in meetings, as well as give objective, constructive feedback to others in order to create behavior change during meetings.</p>
<p>Participants must bring laptops with them and have internet access during the course (both virtual classroom and traditional classroom). The laptops are needed for specific activities.</p>
<p>Also note that this course pairs well with IIL's Conflict Resolution Skills and Decision Making and Problem Solving courses, which go much deeper into related skills and tools that support effective meeting facilitation.</p><h3>What you will Learn</h3>
<p>At the end of this program, you will be able to:</p>
<ul>
<li>Estimate the financial and time costs of attendance for real-world meetings</li>
<li>Use a performance formula to define the purpose of meetings</li>
<li>Describe the responsibilities and qualities of an effective facilitator</li>
<li>Analyze situations to determine when a meeting is necessary</li>
<li>Articulate performance-driven meeting goals and results</li>
<li>Align meeting goals and results</li>
<li>Strategize to invite, involve, and exclude appropriate attendees</li>
<li>Explain research-based best practices for meeting decisions and agenda development</li>
<li>Create an effective agenda for a results-driven meeting</li>
<li>Apply proactive tools and strategies for relationship-building dealing with meeting conflict</li>
<li>Give constructive behavioral feedback using the Situation-Behavior-Impact® technique</li>
</ul><section>
                    <h3>Getting Started</h3><h3>The Business Case for Effective Facilitation</h3><ul><li>Embracing the research on meetings</li><li>Estimating the real costs of meetings</li><li>Determining a meeting's performance value</li><li>Clarifying the meeting facilitator's role</li></ul><h3>Facilitating the Meeting Plan</h3><ul><li>Determining if a meeting is necessary</li><li>Aligning meeting goals with meeting types</li><li>Identifying the right attendees</li><li>Creating a strategically effective agenda</li></ul><h3>Facilitating the Live Meeting</h3><ul><li>Building relationships from the start</li><li>Dealing with conflict proactively</li><li>Giving feedback on unproductive behavior</li></ul><h3>Summary and Next Steps</h3>


                </section>

Facilitating Effective Meetings (In-Person)

<p id="isPasted" style="color: rgb(57, 56, 71); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(57, 56, 71);"><span style="color: rgb(57, 56, 71); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(57, 56, 71);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">On this programme, delegates learn how to navigate the complex maze of having difficult conversations, managing performance, and giving bad news. Offering a proactive and hands on approach to teaching, the TCM trainers equip delegates with the confidence to have those crucial conversations, to prevent disputes before they escalate out of control and, to be assertive in addressing performance issues to achieve engagement and sustainable outcomes.</strong></span></p><p id="isPasted" style="color: rgb(57, 56, 71); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(57, 56, 71);">A failure to hold effective, good quality conversations is one of the most common causes of conflict, often escalating to the level where a formal response is required.</p><p style="color: rgb(57, 56, 71); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(57, 56, 71);">The ability to hold good quality conversations is one of the cornerstones of effective management and leadership. On this course, delegates learn how to hold conversations that enable them to nip issues in the bud and give feedback to their team concerning performance or behaviour issues such as punctuality, absence or styles of communication. Delegates also learn how to prevent workplace conflicts escalating, understand barriers to communication, how to overcome them and how to handle challenging behaviours. Through active participation and experiential learning delegates learn confidence to secure sustainable outcomes.</p><p style="color: rgb(57, 56, 71); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(57, 56, 71);">Delegates that attend this course, will be able to:&nbsp;</p><ul style="color: rgb(57, 56, 71); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(57, 56, 71);"><li fr-original-style="" style="box-sizing: border-box;">Hold constructive, high-quality conversations with employees and teams.</li><li fr-original-style="" style="box-sizing: border-box;">Promote wellbeing by developing a positive, cooperative and supportive team environment.</li><li fr-original-style="" style="box-sizing: border-box;">Spot problems early and nip issues in the bud before they escalate</li><li fr-original-style="" style="box-sizing: border-box;">Handle strong emotions with confidence, care and compassion.</li><li fr-original-style="" style="box-sizing: border-box;">Identify and respond to disputes and grievances.</li><li fr-original-style="" style="box-sizing: border-box;">Facilitate the management of change.</li><li fr-original-style="" style="box-sizing: border-box;">Promote and support the informal resolution of employee and customer complaints.</li></ul><div fr-original-style="" style="box-sizing: border-box;"><font color="#393847" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></font></div><div fr-original-style="" style="box-sizing: border-box;"><font color="#393847" fr-original-style="" style="box-sizing: border-box;">If you would like to book your place on this course, please head over to our website:</font></div><p style="text-align: center; font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><a href="https://thetcmgroup.com/tcm_course/quality-conversations/" target="_blank" style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(61, 86, 224); border-width: 12px 18px; border-style: solid; border-color: rgb(61, 86, 224); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" rel="noopener noreferrer" fr-original-style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #3D56E0; border-top: 12px solid #3D56E0; border-bottom: 12px solid #3D56E0; border-right: 18px solid #3D56E0; border-left: 18px solid #3D56E0; display: inline-block;" fr-original-class="wysiwyg_bold_link_cls">Quality Conversations</a></p>

Business Manager

Conflict Management

Academic & Personal Development

HR Manager

Communication Skills

This is a highly interactive programme designed by the communication experts at TCM. The course helps learners to develop essential skills for everyday management.

On this programme, delegates learn how to navigate the complex maze of having difficult conversations, managing performance, and giving bad news. Offering a proactive and hands on approach to teaching, the TCM trainers equip delegates with the confidence to have those crucial conversations, to prevent disputes before they escalate out of control and, to be assertive in addressing performance issues to achieve engagement and sustainable outcomes.

Quality/ Difficult Conversations (1 Day)

Heywood

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">Did you know that 30.7 million working
 days were lost due to work-related illnesses
 and workplace injury in 2017/18?&nbsp;</p><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">It is an employer&rsquo;s duty to protect the health, safety
 and welfare of their employees and other people
 who might be affected by their business. This
 includes providing sufficient information, instruction
 and training to employees to allow them to work in
 a way that does not put themselves or others at risk.&nbsp;</p><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">The QA Level 1 Award in Health and Safety in the
 Workplace (RQF) has been specifically designed to
 provide candidates with a basic introduction to
 workplace health and safety. It is suitable for all
 employees working in a range of environments, as
 well as employees returning to work or entering work
 for the first time.&nbsp;</p><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">With all subjects covered in just 4 hours, this
 regulated and nationally recognised qualification is
 ideal for providing employees with a basic
 understanding of workplace health and safety whilst
 helping employers to fulfil their legal duties.
</p>

BAB Business Group

Level 1 Award in Health and Safety in the Workplace (RQF)

<div fr-original-style="" style="box-sizing: border-box;">
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<h2 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">About this Training Course</strong></h2>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In our pursuit to discover oil &amp; gas in deeper horizons, wells are often drilled in a HPHT environment. To be considered a HPHT well, the downhole conditions will have pressures in excess of 10,000 psi (69 MPa) and 300&Acirc;&deg; F (150&Acirc;&deg; C). To drill these usually expensive wells successfully, the planning and execution phase has to be of an exceptionally high standard. Therefore, both operator and drilling/service contractor staff must be seamlessly aligned and work as a coherent team to reach and then harness the well objectives. This is particularly important when speciality services such as Managed Pressure Drilling (MPD) are being applied with crews and/or supervisors who are not intricately familiar with complicated well control incidents. As we seek to prevent costly non-productive time, attention will also be paid to enabling technologies like expandable solid tubulars, mud coolers and specialty mud.</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The 3 full-day course will explain the key characteristics and challenges of HPHT Planning and Well Control. This includes:</p>
<ol fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Differences between HPHT and standard (conventional) wells and what this entails for well design.</li>
<li fr-original-style="" style="box-sizing: border-box;">The challenges unique to HPHT and the impact of Pore Pressure Prediction (PPP).</li>
<li fr-original-style="" style="box-sizing: border-box;">Static and Dynamic Equivalent Mud Density and the factors that influence the ultimate Bottom Hole Pressure (BHP).</li>
<li fr-original-style="" style="box-sizing: border-box;">Control practices such as &#39;fingerprinting&#39; to identify what&#39;s happening downhole.</li>
<li fr-original-style="" style="box-sizing: border-box;">HPHT shut-in procedures and practices.</li>
<li fr-original-style="" style="box-sizing: border-box;">Specific HPHT equipment and drilling tool requirements and advantages of Managed Pressure Drilling (MPD).</li>
<li fr-original-style="" style="box-sizing: border-box;">Well control on/off bottom, bull-heading and dealing with kick-loss situations.</li>
<li fr-original-style="" style="box-sizing: border-box;">Mud management, tolerance on mud properties and challenges in cementing.</li>
<li fr-original-style="" style="box-sizing: border-box;">Case history on emergency control.</li>
<li fr-original-style="" style="box-sizing: border-box;">Drills, team effort, checklists, human factor and &#39;getting everybody on board&#39;.</li>
</ol>
</div>
</section>
<section fr-original-style="" style="box-sizing: border-box;">
<div id="accordion" fr-original-style="" style="box-sizing: border-box;">
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<div fr-original-style="" style="box-sizing: border-box;">

Training Objectives 

</div>
<div id="collapseOne" fr-original-style="" style="box-sizing: border-box;">
<div fr-original-style="" style="box-sizing: border-box;">
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By the end of this course, participants will be able to:</p>
<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Recognize the main differences in planning/design between HPHT and standard (conventional) wells as well as the challenges that will have to be faced.</li>
<li fr-original-style="" style="box-sizing: border-box;">Explain drilling and tripping operational challenges and practices as well as how to manage these effectively.</li>
<li fr-original-style="" style="box-sizing: border-box;">Identify wellbore breathing (a.k.a. ballooning) and how to safely deal with this within the narrow window for mud density selection.</li>
<li fr-original-style="" style="box-sizing: border-box;">Apply practices of consistent fingerprinting and how to develop procedures for this to benefit the rig team.</li>
<li fr-original-style="" style="box-sizing: border-box;">Measure and understand bottom hole pressure and the effect of influencing factors such as temperature, rotation and flow rate.</li>
<li fr-original-style="" style="box-sizing: border-box;">Understand the critical mud properties to alleviate barite sag, general mud density control techniques and specify the essentials in cementing.</li>
<li fr-original-style="" style="box-sizing: border-box;">Manage losses and low fracture gradients with well bore strengthening methods.</li>
<li fr-original-style="" style="box-sizing: border-box;">Execute sound HPHT shut-in procedures.</li>
<li fr-original-style="" style="box-sizing: border-box;">Understand how MPD can assist in the safe and efficient drilling and hole cleaning of HPHT wells.</li>
<li fr-original-style="" style="box-sizing: border-box;">Understand the use of MPD Influx Management Envelopes.</li>
<li fr-original-style="" style="box-sizing: border-box;">Identify critical Early Kick Detection Systems (EKDS) and HPHT well control equipment.</li>
<li fr-original-style="" style="box-sizing: border-box;">Execute safe secondary well control practices in a H2S environment, bull-heading, on and off bottom and handling of gas at surface, using MGS and hydrate mitigation measures.</li>
</ul>
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Target Audience 

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<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course is intended for:</p>
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<li fr-original-style="" style="box-sizing: border-box;">Office-based staff engaged in HPHT well planning and day-to-day operations</li>
<li fr-original-style="" style="box-sizing: border-box;">Field-based rig staff working as front-line supervisors - from Assistant Drillers to Senior Toolpushers</li>
<li fr-original-style="" style="box-sizing: border-box;">Field-based rig staff working for service companies supporting the execution of HPHT wells (MPD, mud and mudlogging services etc.)</li>
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Trainer

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<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Your expert course leader has over 45 years of experience in the Oil &amp; Gas industry. During that time, he has worked exclusively in the well engineering domain. After being employed in 1974 by Shell, one of the major oil &amp; gas producing operators, he worked as an apprentice on drilling rigs in the Netherlands. After a year, he was sent for his first international assignment to the Sultanate of Oman where he climbed up the career ladder from Assistant Driller, to Driller, to wellsite Petroleum Engineer and eventually on-site Drilling Supervisor, actively engaged in the drilling of development and exploration wells in almost every corner of this vast desert area. At that time, drilling techniques were fairly basic and safety was just a buzz word, but such a situation propels learning and the fruits of &#39;doing-the-basics&#39; are still reaped today when standing in front of a class.</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">After some seven years in the Middle East, a series of other international assignments followed in places like the United Kingdom, Indonesia, Turkey, Denmark, China, Malaysia, and Russia. Apart from on-site drilling supervisory jobs on various types of drilling rigs (such as helicopter rigs) and working environments (such as jungle and artic), he was also assigned to research, to projects and to the company&#39;s learning centre. In research, he was responsible for promoting directional drilling and surveying and advised on the first horizontal wells being drilled, in projects, he was responsible for a high pressure drilling campaign in Nigeria while in the learning centre, he looked after the development of new engineers joining the company after graduating from university. He was also involved in international well control certification and served as chairman for a period of three years. In the last years of his active career, he worked again in China as a staff development manager, a position he nurtured because he was able to pass on his knowledge to a vast number of new employees once again.</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">After retiring in 2015, he has delivered well engineering related courses in Australia, Indonesia, Brunei, Malaysia, China, South Korea, Thailand, India, Dubai, Qatar, Kuwait, The Netherlands, and the United States. The training he provides includes well control to obtain certification in drilling and well intervention, extended reach drilling, high pressure-high temperature drilling, stuck pipe prevention and a number of other ad-hoc courses. He thoroughly enjoys training and is keen to continue taking classes as an instructor for some time to come.</p>
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POST TRAINING COACHING SUPPORT (OPTIONAL)

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<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">To further optimise your learning experience from our courses, we also offer individualized &#39;One to One&#39; coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster.<br fr-original-style="" style="box-sizing: border-box;">
Request for further information post training support and fees applicable</p>
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Accreditions And Affliations

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</section>

EnergyEdge - Training for a Sustainable Energy Future

Renewable Energy

Oil & Gas

HPHT Planning and Well Control

Team of 10, pp

Normal Fee, pp

Derby

East Kilbride

Leeds

Newcastle

Southhampton

<p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgba(18, 18, 18, 0.75);"><span data-mce-fragment="1" fr-original-style="" style="box-sizing: border-box;">Site Management Safety Training Scheme -5 day (Refresher course - 2 days) :&nbsp;This course provides project managers, site managers and supervisors, business proprietors, and client-based personnel with the knowledge and skills to enable them to ensure healthy and safe conditions for construction site employees. Certification is valid for 5 years and then must be refreshed.</span></p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Content</strong></p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">An introduction to health and safety management</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">Health and safety legislation including: The Health and Safety at Work Act 1974, The Management of Health and Safety at Work Regulations 1999, The Construction Design and Management (CDM) Regulations 2007 &amp; The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">Managing health and safety in the building, construction, and civil engineering industries</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">Responsibilities of managers and supervisors</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">Measuring, monitoring and auditing health, and safety performance</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">Provision of information and training</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">Risk assessments/method statements</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">The control of hazards and risks</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">Behavioural safety</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">Management of occupational health</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">Electricity, Excavations, Working at Height, Scaffolding, Demolition, Confined Spaces etc.</p>

Knight Training (UK) Ltd

Are you looking to be a site manager on your next construction project?

Come and train with us at Knight Training! We are waiting for you!

For more information, take a look at our website at https://knight.training/

SMSTS - Site Managers Safety Training Scheme CITB

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">Did you know that 30.7 million working
 days were lost due to work-related illnesses
 and workplace injury in 2017/18?&nbsp;</p><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">It is an employer&rsquo;s duty to protect the health, safety
 and welfare of their employees and other people
 who might be affected by their business. This
 includes providing sufficient information, instruction
 and training to employees to allow them to work in
 a way that does not put themselves or others at risk.&nbsp;</p><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">The QA Level 2 Award in Health and Safety in the
 Workplace (RQF) is ideal for all employees, as it
 helps candidates develop a greater understanding
 of health and safety issues and the role that
 everyone plays in maintaining a safe working
 environment. What&rsquo;s more, with subjects covered in
 just 1 day, this regulated and nationally recognised
 qualification is the ideal way for organisations
 to improve health and safety awareness, whilst
 minimising disruption to everyday business
 operations!

</p>

Level 2 Award in Health and Safety in the Workplace (RQF)

Bournemouth

London Waterloo Academy

Flight Attendant

Stewardess

FLIGHT ATTENDANT VIRTUAL VIA ZOOM COURSE, EVENINGS

Registration Fee

Course Fee

Chesterfield

<h2 id="isPasted" fr-original-style="" style="box-sizing: border-box;">QA Level 2 Award In Food Safety For Manufacturing (RQF)</h2><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Face to Face: Full day course</li><li fr-original-style="" style="box-sizing: border-box;">Virtual Classroom: Spread over 3 sessions of 2&frac12;hr duration</li><li fr-original-style="" style="box-sizing: border-box;">Food business operators are required by law, to ensure that food handlers receive appropriate supervision and instruction/training in food hygiene in line with their work activity and should enable them to handle food safely</li><li fr-original-style="" style="box-sizing: border-box;">Recommended by HSE and Environmental Health Officers (EHO&#39;s)</li></ul><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Course Contents:</strong><ul id="isPasted" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The Importance of Food Safety</li><li fr-original-style="" style="box-sizing: border-box;">Food Safety Laws</li><li fr-original-style="" style="box-sizing: border-box;">Legal Responsibilities of Food Handlers</li><li fr-original-style="" style="box-sizing: border-box;">Types of Contamination and the Associated Risks</li><li fr-original-style="" style="box-sizing: border-box;">Bacteriology</li><li fr-original-style="" style="box-sizing: border-box;">Food Poisoning</li><li fr-original-style="" style="box-sizing: border-box;">Foodborne Illnesses</li><li fr-original-style="" style="box-sizing: border-box;">An Introduction to Hazard Analysis and Critical Control Points (HACCP)</li><li fr-original-style="" style="box-sizing: border-box;">Personal Hygiene</li><li fr-original-style="" style="box-sizing: border-box;">Work Flow, Work Surfaces and Equipment</li><li fr-original-style="" style="box-sizing: border-box;">Cleaning and Disinfection</li><li fr-original-style="" style="box-sizing: border-box;">Waste Disposal</li><li fr-original-style="" style="box-sizing: border-box;">Pest Control</li><li fr-original-style="" style="box-sizing: border-box;">Safe Food Handling Practices including Time and Temperature Controls</li><li fr-original-style="" style="box-sizing: border-box;">Preparation</li><li fr-original-style="" style="box-sizing: border-box;">Cooking and Reheating</li><li fr-original-style="" style="box-sizing: border-box;">Chilling</li><li fr-original-style="" style="box-sizing: border-box;">Cooling</li><li fr-original-style="" style="box-sizing: border-box;">Thawing</li><li fr-original-style="" style="box-sizing: border-box;">Hot holding</li><li fr-original-style="" style="box-sizing: border-box;">Displaying food</li><li fr-original-style="" style="box-sizing: border-box;">Core temperatures</li><li fr-original-style="" style="box-sizing: border-box;">Food Preservation</li><li fr-original-style="" style="box-sizing: border-box;">Storage</li><li fr-original-style="" style="box-sizing: border-box;">Stock Control Procedures</li></ul><h3 fr-original-style="" style="box-sizing: border-box;">Benefits of this course:</h3><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-1723c1abc66" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">Businesses have a duty to their customers to produce food that is safe for consumption.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-1723c1abc66" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">There are&nbsp;<a href="https://www.food.gov.uk/news-alerts/news/avoid-the-unwanted-gift-of-food-poisoning-this-christmas" style="color: rgb(34, 177, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(34, 177, 77);">one million cases of food poisoning</a>&nbsp;in the UK each year.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-1723c1abc66" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">More than 6,000 are admitted to hospital.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-1723c1abc66" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">In 2014/2015, businesses in Chesterfield were issued 344 written enforcement notices. Derby received 1,116.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-1723c1abc66" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">Doing our Ofqual regulated, nationally accredited course ensures that nothing of importance is left out.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-1723c1abc66" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;"><a href="https://pochattraining.co.uk/resources-food-law-code-of-practice/" style="color: rgb(34, 177, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(34, 177, 77);">EU and UK regulations</a>&nbsp;state that all food handlers must receive appropriate training in food safety practices relevant to their duties.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-1723c1abc66" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;"><a href="https://www.food.gov.uk/business-guidance/food-hygiene-for-your-business" style="color: rgb(34, 177, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(34, 177, 77);">The Food Standards Agency</a>&nbsp;says that &#39;Food business operators are required by law, to ensure that food handlers receive appropriate supervision and instruction/training in food hygiene in line with their work activity and should enable them to handle food safely&rsquo;.<br fr-original-style="" style="box-sizing: border-box;">Our QA Level 2 Award in Food Safety in Catering (RQF) is a nationally accredited qualification especially suitable for people working in, or planning to work in, the food retail industry, and complies with the training regulations.</span></li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 fr-original-style="" style="box-sizing: border-box;">Accredited, Ofqual regulated qualification:</h3><h2 id="isPasted" style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style=" color: rgb(65, 65, 65);"><img src="https://images.cademy.co.uk/pochat-training/511b5955-0057-4e6f-8673-f864152aaa13/original.png" style="display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; max-width: calc(100% - 5px); text-align: left; float: left; cursor: pointer; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; max-width: calc(100% - 5px); text-align: left; float: left;" fr-original-class="fr-draggable"></h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span id="isPasted" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Our Food Safety For Manufacturing training course is a nationally recognised, Ofqual regulated qualification accredited by&nbsp;</span><a href="https://qualsafeawards.org/" style="color: rgb(34, 177, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(34, 177, 77);">Qualsafe Awards</a><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">This means that you can be rest assured that your Food safety For Manufacturing certificate fulfils the legal requirements and is a very good way to make sure your employees are trained in Food Safety.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The&nbsp;</span><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Ofqual Register number</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;for this course is&nbsp;</span><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">603/2592/6</strong></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Pochat Training

Food Safety

Manufacturing

Accredited Food Hygiene

Food Standards Agency (FSA)

Food Handling

Accredited Food Safety

Food Safety for Manufacturing, Level 2

<h2 id="isPasted" fr-original-style="" style="box-sizing: border-box;">QA Level 2 Award In Food Safety In Catering (RQF)</h2><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Face to Face: Full day course</li><li fr-original-style="" style="box-sizing: border-box;">Virtual Classroom: Spread over 3 sessions of 2&frac12; hr duration</li><li fr-original-style="" style="box-sizing: border-box;">Food business operators are required by law, to ensure that food handlers receive appropriate supervision and instruction/training in food hygiene in line with their work activity and should enable them to handle food safely</li><li fr-original-style="" style="box-sizing: border-box;">Recommended by HSE and Environmental Health Officers (EHO&#39;s)</li></ul><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Course Contents:</strong><ul id="isPasted" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The Importance of Food Safety</li><li fr-original-style="" style="box-sizing: border-box;">Food Safety Laws</li><li fr-original-style="" style="box-sizing: border-box;">Legal Responsibilities of Food Handlers</li><li fr-original-style="" style="box-sizing: border-box;">Types of Contamination and the Associated Risks</li><li fr-original-style="" style="box-sizing: border-box;">Bacteriology</li><li fr-original-style="" style="box-sizing: border-box;">Food Poisoning</li><li fr-original-style="" style="box-sizing: border-box;">Foodborne Illnesses</li><li fr-original-style="" style="box-sizing: border-box;">An Introduction to Hazard Analysis and Critical Control Points (HACCP)</li><li fr-original-style="" style="box-sizing: border-box;">Personal Hygiene</li><li fr-original-style="" style="box-sizing: border-box;">Work Flow, Work Surfaces and Equipment</li><li fr-original-style="" style="box-sizing: border-box;">Cleaning and Disinfection</li><li fr-original-style="" style="box-sizing: border-box;">Waste Disposal</li><li fr-original-style="" style="box-sizing: border-box;">Pest Control</li><li fr-original-style="" style="box-sizing: border-box;">Safe Food Handling Practices including Time and Temperature Controls</li><li fr-original-style="" style="box-sizing: border-box;">Preparation</li><li fr-original-style="" style="box-sizing: border-box;">Cooking and Reheating</li><li fr-original-style="" style="box-sizing: border-box;">Chilling</li><li fr-original-style="" style="box-sizing: border-box;">Cooling</li><li fr-original-style="" style="box-sizing: border-box;">Thawing</li><li fr-original-style="" style="box-sizing: border-box;">Hot holding</li><li fr-original-style="" style="box-sizing: border-box;">Displaying food</li><li fr-original-style="" style="box-sizing: border-box;">Core temperatures</li><li fr-original-style="" style="box-sizing: border-box;">Food Preservation</li><li fr-original-style="" style="box-sizing: border-box;">Storage</li><li fr-original-style="" style="box-sizing: border-box;">Stock Control Procedures</li></ul><h3 fr-original-style="" style="box-sizing: border-box;">Benefits of this course:</h3><ul id="isPasted" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><span data-css="tve-u-1723c01643c" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">Businesses have a duty to their customers to produce food that is safe for consumption.</span></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><span data-css="tve-u-1723c01643c" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">There are&nbsp;<a href="https://www.food.gov.uk/news-alerts/news/avoid-the-unwanted-gift-of-food-poisoning-this-christmas" style="color: rgb(34, 177, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(34, 177, 77);">one million cases of food poisoning</a>&nbsp;in the UK each year.</span></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><span data-css="tve-u-1723c01643c" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">More than 6,000 are admitted to hospital.</span></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><span data-css="tve-u-1723c01643c" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">In 2014/2015, businesses in Chesterfield were issued 344 written enforcement notices. Derby received 1,116.</span></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><span data-css="tve-u-1723c01643c" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">Doing our Ofqual regulated, nationally accredited course ensures that nothing of importance is left out.</span></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><span data-css="tve-u-1723c01643c" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;"><a href="https://pochattraining.co.uk/resources-food-law-code-of-practice/" style="color: rgb(34, 177, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(34, 177, 77);">EU and UK regulations</a>&nbsp;state that all food handlers must receive appropriate training in food safety practices relevant to their duties.</span></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><span data-css="tve-u-1723c01643c" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;"><a href="https://www.food.gov.uk/business-guidance/food-hygiene-for-your-business" style="color: rgb(34, 177, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(34, 177, 77);">The Food Standards Agency</a>&nbsp;says that &#39;Food business operators are required by law, to ensure that food handlers receive appropriate supervision and instruction/training in food hygiene in line with their work activity and should enable them to handle food safely&rsquo;.<br fr-original-style="" style="box-sizing: border-box;">Our QA Level 2 Award in Food Safety in Catering (RQF) is a nationally accredited qualification especially suitable for people working in, or planning to work in, the food retail industry, and complies with the training regulations.</span></li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 data-css="tve-u-1723c01646f" id="isPasted" style="color: rgb(34, 34, 34) !important; box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34) !important;"><br fr-original-style="" style="box-sizing: border-box;"></h3><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 data-css="tve-u-1723c016427" id="isPasted" style="color: rgb(10, 10, 10); box-sizing: border-box;" fr-original-style=" color: rgb(10, 10, 10);">Accredited, Ofqual regulated qualification</h3><h2 id="isPasted" style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style=" color: rgb(65, 65, 65);"><img src="https://images.cademy.co.uk/pochat-training/a4c18774-5a71-4cf6-9e8a-6c29a4f0d6ae/original.png" style="display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; max-width: calc(100% - 5px); text-align: left; float: left; cursor: pointer; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; max-width: calc(100% - 5px); text-align: left; float: left;" fr-original-class="fr-draggable"></h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span id="isPasted" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Our Food Safety in Catering training course is a nationally recognised, Ofqual regulated qualification accredited by&nbsp;</span><a href="https://qualsafeawards.org/" style="color: rgb(34, 177, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(34, 177, 77);">Qualsafe Awards</a><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">This means that you can be rest assured that your Food safety in Catering certificate fulfils the legal requirements and is a very good way to make sure your employees are trained in Food Safety.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The&nbsp;</span><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Ofqual Register number</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;for this course is&nbsp;</span><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">603/2594/X</strong></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Health & Hygiene

Health & Safety Awareness

Workplace Health & Safety

Health & Safety

Health & Social Care

Health & Safety At Work

Food Safety in Catering, Level 2

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p></p><p>The Microsoft 365 Endpoint Administrator is responsible for deploying, configuring, securing, managing, and monitoring devices and client applications in a corporate setting. Their duties include managing identity, access, policies, updates, and apps. They work alongside the M365 Enterprise Administrator to develop and execute a device strategy that aligns with the requirements of a modern organization. Microsoft 365 Endpoint Administrators should be well-versed in M365 workloads and possess extensive skills and experience in deploying, configuring, and maintaining Windows 11 and later, as well as non-Windows devices. Their role emphasizes cloud services over on-premises management technologies.</p><p></p><p></p><p>In this course, students will learn to plan and execute an endpoint deployment strategy using contemporary deployment techniques and implementing update strategies. The course introduces essential elements of modern management, co-management approaches, and Microsoft Intune integration. It covers app deployment, management of browser-based applications, and key security concepts such as authentication, identities, access, and compliance policies. Technologies like Microsoft Entra ID, Azure Information Protection, and Microsoft Defender for Endpoint are explored to protect devices and data.</p><p></p>Prerequisites<p>The Modern Desktop Administrator must be familiar with M365 workloads and must have strong skills and experience of deploying, configuring, and maintaining Windows 11 and later, and non-Windows devices.</p></div><div id="course-pills-2"><h3>1 - Explore the Enterprise Desktop</h3> <ul> <li>Examine benefits of modern management</li> <li>Examine the enterprise desktop life-cycle model</li> <li>Examine planning and purchasing</li> <li>Examine desktop deployment</li> <li>Plan an application deployment</li> <li>Plan for upgrades and retirement</li> </ul> <h3>2 - Explore Windows Editions</h3> <ul> <li>Examine Windows client editions and capabilities</li> <li>Select client edition</li> <li>Examine hardware requirements</li> </ul> <h3>3 - Understand Microsoft Entra ID</h3> <ul> <li>Examine Microsoft Entra ID</li> <li>Compare Microsoft Entra ID and Active Directory Domain Services</li> <li>Examine Microsoft Entra ID as a directory service for cloud apps</li> <li>Compare Microsoft Entra ID P1 and P2 plans</li> <li>Examine Microsoft Entra Domain Services</li> </ul> <h3>4 - Manage Microsoft Entra identities</h3> <ul> <li>Examine RBAC and user roles in Microsoft Entra ID</li> <li>Create and manage users in Microsoft Entra ID</li> <li>Create and manage groups in Microsoft Entra ID</li> <li>Manage Microsoft Entra objects with PowerShell</li> <li>Synchronize objects from AD DS to Microsoft Entra ID</li> </ul> <h3>5 - Manage device authentication</h3> <ul> <li>Describe Microsoft Entra join </li> <li>Examine Microsoft Entra join prerequisites limitations and benefits</li> <li>Join devices to Microsoft Entra ID</li> <li>Manage devices joined to Microsoft Entra ID</li> </ul> <h3>6 - Enroll devices using Microsoft Configuration Manager</h3> <ul> <li>Deploy the Microsoft Configuration Manager client</li> <li>Monitor the Microsoft Configuration Manager client</li> <li>Manage the Microsoft Configuration Manager client</li> </ul> <h3>7 - Enroll devices using Microsoft Intune</h3> <ul> <li>Manage mobile devices with Intune</li> <li>Enable mobile device management</li> <li>Explain considerations for device enrollment</li> <li>Manage corporate enrollment policy</li> <li>Enroll Windows devices in Intune</li> <li>Enroll Android devices in Intune</li> <li>Enroll iOS devices in Intune</li> <li>Explore device enrollment manager</li> <li>Monitor device enrollment</li> <li>Manage devices remotely</li> </ul> <h3>8 - Execute device profiles</h3> <ul> <li>Explore Intune device profiles</li> <li>Create device profiles</li> <li>Create a custom device profile</li> </ul> <h3>9 - Oversee device profiles</h3> <ul> <li>Monitor device profiles in Intune</li> <li>Manage device sync in Intune</li> <li>Manage devices in Intune using scripts</li> </ul> <h3>10 - Maintain user profiles</h3> <ul> <li>Examine user profile</li> <li>Explore user profile types</li> <li>Examine options for minimizing user profile size</li> <li>Deploy and configure folder redirection</li> <li>Sync user state with Enterprise State Roaming</li> <li>Configure Enterprise State Roaming in Azure</li> </ul> <h3>11 - Execute mobile application management</h3> <ul> <li>Examine mobile application management</li> <li>Examine considerations for mobile application management</li> <li>Prepare line-of-business apps for app protection policies</li> <li>Implement mobile application management policies in Intune</li> <li>Manage mobile application management policies in Intune</li> </ul> <h3>12 - Deploy and update applications</h3> <ul> <li>Deploy applications with Intune</li> <li>Add apps to Intune</li> <li>Manage Win32 apps with Intune</li> <li>Deploy applications with Configuration Manager</li> <li>Deploying applications with Group Policy</li> <li>Assign and publish software</li> <li>Explore Microsoft Store for Business</li> <li>Implement Microsoft Store Apps</li> <li>Update Microsoft Store Apps with Intune</li> <li>Assign apps to company employees</li> </ul> <h3>13 - Administer endpoint applications</h3> <ul> <li>Manage apps with Intune</li> <li>Manage Apps on non-enrolled devices</li> <li>Deploy Microsoft 365 Apps with Intune</li> <li>Additional Microsoft 365 Apps Deployment Tools</li> <li>Configure Microsoft Edge Internet Explorer mode</li> <li>App Inventory Review</li> </ul> <h3>14 - Protect identities in Microsoft Entra ID</h3> <ul> <li>Explore Windows Hello for Business</li> <li>Deploy Windows Hello</li> <li>Manage Windows Hello for Business</li> <li>Explore Microsoft Entra ID Protection</li> <li>Manage self-service password reset in Microsoft Entra ID</li> <li>Implement multi-factor authentication</li> </ul> <h3>15 - Enable organizational access</h3> <ul> <li>Enable access to organization resources</li> <li>Explore VPN types and configuration</li> <li>Explore Always On VPN</li> <li>Deploy Always On VPN</li> </ul> <h3>16 - Implement device compliance</h3> <ul> <li>Protect access to resources using Intune</li> <li>Explore device compliance policy</li> <li>Deploy a device compliance policy</li> <li>Explore conditional access</li> <li>Create conditional access policies</li> </ul> <h3>17 - Generate inventory and compliance reports</h3> <ul> <li>Report enrolled devices inventory in Intune</li> <li>Monitor and report device compliance</li> <li>Build custom Intune inventory reports</li> <li>Access Intune using Microsoft Graph API</li> </ul> <h3>18 - Deploy device data protection</h3> <ul> <li>Explore Windows Information Protection</li> <li>Plan Windows Information Protection</li> <li>Implement and use Windows Information Protection</li> <li>Explore Encrypting File System in Windows client</li> <li>Explore BitLocker</li> </ul> <h3>19 - Manage Microsoft Defender for Endpoint</h3> <ul> <li>Explore Microsoft Defender for Endpoint</li> <li>Examine key capabilities of Microsoft Defender for Endpoint</li> <li>Explore Windows Defender Application Control and Device Guard</li> <li>Explore Microsoft Defender Application Guard</li> <li>Examine Windows Defender Exploit Guard</li> <li>Explore Windows Defender System Guard</li> </ul> <h3>20 - Manage Microsoft Defender in Windows client</h3> <ul> <li>Explore Windows Security Center</li> <li>Explore Windows Defender Credential Guard</li> <li>Manage Microsoft Defender Antivirus</li> <li>Manage Windows Defender Firewall</li> <li>Explore Windows Defender Firewall with Advanced Security</li> </ul> <h3>21 - Manage Microsoft Defender for Cloud Apps</h3> <ul> <li>Explore Microsoft Defender for Cloud Apps</li> <li>Planning Microsoft Defender for Cloud Apps</li> <li>Implement Microsoft Defender for Cloud Apps</li> </ul> <h3>22 - Assess deployment readiness</h3> <ul> <li>Examine deployment guidelines</li> <li>Explore readiness tools</li> <li>Assess application compatibility</li> <li>Explore tools for application compatibility mitigation</li> <li>Prepare network and directory for deployment</li> <li>Plan a pilot</li> </ul> <h3>23 - Deploy using the Microsoft Deployment Toolkit</h3> <ul> <li>Evaluate traditional deployment methods</li> <li>Set up the Microsoft Deployment Toolkit for client deployment</li> <li>Manage and deploy images using the Microsoft Deployment Toolkit</li> </ul> <h3>24 - Deploy using Microsoft Configuration Manager</h3> <ul> <li>Explore client deployment using Configuration Manager</li> <li>Examine deployment components of Configuration Manager</li> <li>Manage client deployment using Configuration Manager</li> <li>Plan in-place upgrades using Configuration Manager</li> </ul> <h3>25 - Deploy Devices using Windows Autopilot</h3> <ul> <li>Use Autopilot for modern deployment</li> <li>Examine requirements for Windows Autopilot</li> <li>Prepare device IDs for Autopilot</li> <li>Implement device registration and out-of-the-box customization</li> <li>Examine Autopilot scenarios</li> <li>Troubleshoot Windows Autopilot</li> </ul> <h3>26 - Implement dynamic deployment methods</h3> <ul> <li>Examine subscription activation</li> <li>Deploy using provisioning packages</li> <li>Use Windows Configuration Designer</li> <li>Use Microsoft Entra join with automatic MDM enrollment</li> </ul> <h3>27 - Plan a transition to modern endpoint management</h3> <ul> <li>Explore using co-management to transition to modern endpoint management</li> <li>Examine prerequisites for co-management</li> <li>Evaluate modern management considerations</li> <li>Evaluate upgrades and migrations in modern transitioning</li> <li>Migrate data when modern transitioning</li> <li>Migrate workloads when modern transitioning</li> </ul> <h3>28 - Manage Windows 365</h3> <ul> <li>Explore Windows 365</li> <li>Configure Windows 365</li> <li>Administer Windows 365</li> </ul> <h3>29 - Manage Azure Virtual Desktop</h3> <ul> <li>Examine Azure Virtual Desktop</li> <li>Explore Azure Virtual Desktop</li> <li>Configure Azure Virtual Desktop</li> <li>Administer Azure Virtual Desktop</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans MD-102T00 : Microsoft 365 Endpoint Administrator training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the MD-102T00 : Microsoft 365 Endpoint Administrator course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Microsoft Certification

Microsoft 365

Microsoft AZ-900

Microsoft AZ-104

Microsoft AZ-303

Microsoft AZ-700

MD-102T00 Microsoft 365 Endpoint Administrator

<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS.</h3><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Uncover and discard beliefs and attitudes that foster or block progress</b>. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART I &ndash; BROADENING THE VIEW</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART II &ndash; FAIR STANDARDS</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART III &ndash; ORGANIZATIONAL UNITY</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">ATTENDEES&nbsp;WILL BE ABLE TO:</strong></h3>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Discover new ways to &ldquo;see things differently;&rdquo;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Use Emotional Intelligence to strengthen relationships and increase awareness of self and others;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Define Diversity and uncover ways in which it is significantly useful in an organization;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Manage conflict through unity, using the organization&rsquo;s mission, vision, values, and goals; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Understand and communicate value to staff.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Class&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Diversity &ndash; Building a Thriving Business Environment</strong>&nbsp;is a 4-hour interactive virtual class.&nbsp;</i></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS.
You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony.
Uncover and discard beliefs and attitudes that foster or block progress. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.
PART I – BROADENING THE VIEW
Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity.
PART II – FAIR STANDARDS
Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity.
PART III – ORGANIZATIONAL UNITY
Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions.
ATTENDEES WILL BE ABLE TO:
Discover new ways to “see things differently;”
Use Emotional Intelligence to strengthen relationships and increase awareness of self and others;
Define Diversity and uncover ways in which it is significantly useful in an organization;
Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making);
Manage conflict through unity, using the organization’s mission, vision, values, and goals; and
Understand and communicate value to staff.
Online Class—Diversity – Building a Thriving Business Environment is a 4-hour interactive virtual class. 
 
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Improving Communications Uk

DIVERSITY – BUILDING A THRIVING BUSINESS ENVIRONMENT

Reading

Nottingham

Dickson Training Ltd

ILM Level 3 Award in Leadership and Management

Online Course

Classroom Course

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">This live virtual <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agility in HR (ICP-AHR) Training &amp; Certification Program</span></strong> enables the participants to learn:</span></p><ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">How to <u fr-original-style="" style="box-sizing: border-box;">adopt and apply agile principles, values, and methodologies within the HR department</u> itself &ndash; <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">&ldquo;<span style="color: rgb(147, 101, 184); box-sizing: border-box;" fr-original-style="color: rgb(147, 101, 184);">Agile for HR</span>.&rdquo;</em></strong> &ndash; and</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">The <u fr-original-style="" style="box-sizing: border-box;">role of HR in facilitating and supporting the adoption of Agile practices and principles across the organization</u> &ndash; <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">&ldquo;<span style="color: rgb(147, 101, 184); box-sizing: border-box;" fr-original-style="color: rgb(147, 101, 184);">HR for Agile</span>.&rdquo;</em></strong></li></ol><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">During this&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">live-immersive interactive workshop</span></strong>, participants will learn&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">essential concepts</strong>&nbsp;related to&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">&ldquo;Agile for HR&rdquo;</em></strong>&nbsp;through&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);">practical, easy-to-follow, hands-on exercises</span></strong>. By actively participating, attendees will develop a comprehensive understanding of:</span></p><ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Agile HR processes:</strong>&nbsp;adopting iterative and incremental approaches to HR processes like performance management, recruitment, and onboarding.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Agile HR project management:</strong>&nbsp;This involves using Agile project management frameworks (e.g., Scrum or Kanban) to manage HR initiatives.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Cross-functional collaboration:</strong>&nbsp;Promoting collaboration between HR and other departments using Agile principles, such as self-organizing teams and regular feedback loops.</li></ol><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Throughout the course, participants will&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">acquire knowledge</strong>&nbsp;on&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">&ldquo;HR for Agile&rdquo;</em></strong>&nbsp;and&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);">gain the ability to facilitate and support agile transformation within their organization</span></strong>. The training program includes&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);">relevant case studies, useful tools, and effective techniques related to</span>:</strong></span></p><ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Agile talent acquisition:</strong>&nbsp;Implementing recruitment strategies prioritizing individuals with an Agile mindset and values.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Agile performance management:</strong>&nbsp;shifting to Agile-friendly approaches such as continuous feedback and frequent check-ins.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Agile Learning and Development:</strong>&nbsp;Providing training programs that equip employees with Agile skills and mindsets.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Agile organizational design:</strong>&nbsp;collaborating on restructuring the organization to support Agile practices like cross-functional teams and autonomy.</li></ol><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(65, 168, 95); box-sizing: border-box;" fr-original-style="color: rgb(65, 168, 95);">Bonus Module:</span></strong><span style="color: rgb(65, 168, 95); box-sizing: border-box;" fr-original-style="color: rgb(65, 168, 95);"> </span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(65, 168, 95); box-sizing: border-box;" fr-original-style="color: rgb(65, 168, 95);"><u fr-original-style="" style="box-sizing: border-box;">Enhancing HR Agility with AI &amp; Analytics:</u></span>&nbsp;</em></strong>This module explores the integration of AI and analytics to revolutionize HR practices, aligning them with agile principles. Participants will learn how these technologies can automate tasks, enhance decision-making, and support agile transformations across the organization. Through focused examples, the session highlights the impact on recruitment, performance management, and overall HR efficiency, offering a forward-looking approach to agile HR management.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">This course will be delivered through <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">live virtual sessions via Zoom</span></strong>.&nbsp;<span style="font-size: 14px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 14px;">There are the following dates on which you can opt for this course:</span></span></p><ol fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 8-10 Apr | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 13-15 May | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 12-14 Jun | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 22-24 Jul | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 14-16 Aug | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 16-18 Sep | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 9-11 Oct | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 18-20 Nov | 9 am - 2 pm GMT | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 18-20 Dec | 9 am - 2 pm GMT | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li></ol><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">The following are the links to the<span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);"> <u fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">essential documents</strong></u></span> that will help you make an informed decision:<br fr-original-style="" style="box-sizing: border-box;"></span></div><ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Detailed <span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);">course brochure</span>: </strong><a href="https://drive.google.com/file/d/1PARAqO_uN8WLtXb8e6OKoawB60afNwJ_/view?usp=drive_link" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(147, 101, 184); box-sizing: border-box;" fr-original-style="color: rgb(147, 101, 184);">Click Here</span></strong></a><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;or download via the link below:&nbsp;</strong></div></li></ol><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><a href="https://drive.google.com/file/d/1PARAqO_uN8WLtXb8e6OKoawB60afNwJ_/view?usp=drive_link" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">https://drive.google.com/file/d/1PARAqO_uN8WLtXb8e6OKoawB60afNwJ_/view?usp=drive_link</span></a><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 14px; box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0); font-size: 14px;">&nbsp;</span></strong></div></li></ul><ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);">Testimonials</span> from global HR professionals: </strong><a href="https://drive.google.com/file/d/1wYNCJAMiNQeeihcluQEY5JdBkjgYtW6S/view?usp=drive_link" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(147, 101, 184); box-sizing: border-box;" fr-original-style="color: rgb(147, 101, 184);">Click Here</span></strong></a><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;or download via the link below:&nbsp;</strong></div></li></ol><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><a href="https://drive.google.com/file/d/1wYNCJAMiNQeeihcluQEY5JdBkjgYtW6S/view?usp=drive_link" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">https://drive.google.com/file/d/1wYNCJAMiNQeeihcluQEY5JdBkjgYtW6S/view?usp=drive_link</span></a><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">&nbsp;</span></div></li></ul>

ValueX2

https://www.valuex2.com/agile-hr-certification/
https://www.linkedin.com/company/80563537/

ICAgile's Agility in HR (ICP-AHR) Training & Certification Program by ValueX2 | 3 days - 5 hrs/day | 9 am - 2 pm UK Time

<h2 data-css="tve-u-1724b1fded6" id="isPasted" fr-original-style="" style="box-sizing: border-box;">QA Level 1 Award In Health And Safety In The Workplace (RQF)</h2><ul id="isPasted" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li data-css="tve-u-1724b1fde88" fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-1724b1fde71" style="color: rgb(34, 34, 34) !important; box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34) !important;">Face to Face: Half-day course</span></li><li data-css="tve-u-1724b1fde88" fr-original-style="" style="box-sizing: border-box;"><div data-css="tve-u-1756ab31da2" fr-original-style="" style="box-sizing: border-box;"></div><span data-css="tve-u-1724b1fde71" style="color: rgb(34, 34, 34) !important; box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34) !important;">Virtual Classroom: Spread over 2 sessions of 2&frac12; hr duration</span></li><li data-css="tve-u-1724b1fde88" fr-original-style="" style="box-sizing: border-box;"><div data-css="tve-u-1724b1fde85" fr-original-style="" style="box-sizing: border-box;"></div><span data-css="tve-u-1724b1fde71" style="color: rgb(34, 34, 34) !important; box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34) !important;">A basic course to train your workers in basic health and safety</span></li><li data-css="tve-u-1724b1fde88" fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-1724b1fde71" style="color: rgb(34, 34, 34) !important; box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34) !important;"></span><span data-css="tve-u-1724b1fde71" style="color: rgb(34, 34, 34) !important; box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34) !important;">Teaches workers how to keep themselves and others safe at work</span></li></ul><h3 data-css="tve-u-1724b1fdeca" id="isPasted" style="color: rgb(34, 34, 34) !important; box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34) !important;">Course Contents:</h3><ul id="isPasted" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><span data-css="tve-u-1724b1fde96" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">Roles and responsibilities of employers and employees</span></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-1724b1fded9" fr-original-style="" style="box-sizing: border-box;"></div><span data-css="tve-u-1724b1fde96" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">The importance of health and safety in the workplace</span></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-1724b1fded9" fr-original-style="" style="box-sizing: border-box;"></div><span data-css="tve-u-1724b1fde96" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">Workplace hazards and Risks, including:</span><ul fr-original-style="" style="box-sizing: border-box;"><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-1724b1fded9" fr-original-style="" style="box-sizing: border-box;"></div><span data-css="tve-u-1724b1fde96" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">Slips, Trips and Falls</span></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><span data-css="tve-u-1724b1fde96" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">Manual Handling</span></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><span data-css="tve-u-1724b1fde96" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">Fire</span></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><span data-css="tve-u-1724b1fde96" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">Working from Height</span></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><span data-css="tve-u-1724b1fde96" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">Electricity</span></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><span data-css="tve-u-1724b1fde96" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">Hazardous Substances</span></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><span data-css="tve-u-1724b1fde96" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">Machinery and Vehicles</span></li></ul></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-1724b1fded9" fr-original-style="" style="box-sizing: border-box;"></div><span data-css="tve-u-1724b1fde96" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">Workplace conditions that can affect health and safety</span></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-1724b1fded9" fr-original-style="" style="box-sizing: border-box;"></div><span data-css="tve-u-1724b1fde96" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">Health and Safety Signage</span></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-1724b279d92" fr-original-style="" style="box-sizing: border-box;"></div><span data-css="tve-u-1724b1fde96" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">Personal Protective Equipment and its uses</span></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-1724b279e6b" fr-original-style="" style="box-sizing: border-box;"></div><span data-css="tve-u-1724b1fde96" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">Importance of Personal hygiene</span></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-1724b279f22" fr-original-style="" style="box-sizing: border-box;"></div><span data-css="tve-u-1724b1fde96" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">The Purpose of First Aid Provision</span></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-1724b279fce" fr-original-style="" style="box-sizing: border-box;"></div><span data-css="tve-u-1724b1fde96" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">The need for Reporting Incidents and ill Health</span></li></ul><h3 data-css="tve-u-1724b1fde93" id="isPasted" style="color: rgb(34, 34, 34) !important; box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34) !important;">Benefits of this course:</h3><ul id="isPasted" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><span data-css="tve-u-1724b1fde96" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">In 2018/19, 1.4 million people suffered from a work-related illness</span></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-1724b1fded9" fr-original-style="" style="box-sizing: border-box;"></div><span data-css="tve-u-1724b1fde96" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">581,000 sustained an injury</span></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-1724b1fded9" fr-original-style="" style="box-sizing: border-box;"></div><span data-css="tve-u-1724b1fde96" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">147 People lost their lives</span></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-1724b1fded9" fr-original-style="" style="box-sizing: border-box;"></div><span data-css="tve-u-1724b1fde96" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">The estimated cost of injuries and ill health last year was &pound;15 billion</span></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-1724b1fded9" fr-original-style="" style="box-sizing: border-box;"></div><span data-css="tve-u-1724b1fde96" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">28.2 million working days, or 108,045 working years, were lost due to work-related illnesses and injuries</span></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-1724b1fded9" fr-original-style="" style="box-sizing: border-box;"></div><span data-css="tve-u-1724b1fde96" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">It is an employer&#39;s duty to protect the health, safety and welfare of their employees and other people who might be affected by their business. This includes providing sufficient information, instruction and training of employees, so they can work in a way that does not put themselves or others at risk</span></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-1724b1fded9" fr-original-style="" style="box-sizing: border-box;"></div><span data-css="tve-u-1724b1fde96" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">Our QA Level 1 Award in Health and Safety in the Workplace (RQF) course helps employs gain a bit more understanding of health and safety issues and their own role within that</span></li></ul><h3 data-css="tve-u-1724b1fde81" id="isPasted" style="color: rgb(10, 10, 10); box-sizing: border-box;" fr-original-style=" color: rgb(10, 10, 10);">Accredited, Ofqual regulated qualification:</h3><div fr-original-style="" style="box-sizing: border-box;"><img src="https://images.cademy.co.uk/pochat-training/d4bd1328-0561-4a59-aef0-01af2e9666f7/original.png" style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; text-align: left; max-width: calc(100% - 5px); float: left; cursor: pointer; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; text-align: left; max-width: calc(100% - 5px); float: left;" fr-original-class="fr-draggable"><span id="isPasted" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Our Health and Safety Training Course is a nationally recognised, Ofqual regulated qualification accredited by&nbsp;</span><a href="https://qualsafeawards.org/" style="color: rgb(34, 177, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(34, 177, 77);">Qualsafe Awards</a><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">This means that you can be rest assured that your Health and Safety Certificate fulfils the legal requirements and is a very good way to make sure you and your employees are trained in Health and Safety.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The&nbsp;</span><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Ofqual Register number</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;for this course is&nbsp;</span><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">603/0774/2</strong></div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div>

Occupational Health & Safety

Health & Wellbeing

Compliance & Safety

Occupational Health & Wellbeing

Corporate Safety

Functional Safety

Occupational Health

Health And Safety In The Workplace, Level 1

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Manage Abrasive Workplace Behaviour</span></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Accredited by the Boss Whispering Institute&nbsp;</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It can&#39;t go on &ndash; something has to change. You&#39;ve had multiple complaints from employees describing how difficult it is to work with this individual. You&#39;ve realised it&#39;s not just a simple personality conflict &ndash; it&#39;s a chronic pattern of abrasive behavior shown toward others, be they subordinates, peers and/or superiors.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You&#39;ve tried talking to the individual, to no avail. You encounter denial: "I&#39;m not abrasive!" or justification of the behavior: "I needed to get my point across!&rdquo; The abrasive employee may even have acknowledged their destructive style and promised to change their ways, but after a brief period of improvement, the old behaviors return. You value this person&#39;s expertise, but their technical performance is now being overshadowed by their disruptive interpersonal conduct. You feel helpless &ndash; and you wonder if the situation is hopeless.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What&rsquo;s one of the toughest jobs managers face?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Managing abrasive employee behavior is no easy task, and doing it poorly or failing to do it altogether can have disastrous consequences for your organization, your team, and you.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You know what you should do (intervene early, be specific, develop a corrective action plan), but why is it so terribly hard to do it? What can you do to manage unacceptable employee behavior calmly, confidently, and compassionately?</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">In this six-hour Masterclass</strong>, you will:</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Experience abrasive behavior from the perspectives of targets, abrasive employees, and their managers</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Gain insight into why employees behave abrasively</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learn about the psychological forces that make management intervention so challenging, including unconscious fears and predictable defense mechanisms</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learn reliable criteria for intervention: When should I step in?</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learn how to intervene calmly, confidently, and compassionately to stop the suffering of all involved.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">&nbsp;Learn specific techniques for dealing with defensiveness, such as denial, anger, withdrawal, and counterattacks</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p style="text-align: center; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Every participant will receive a copy of Dr Laura Crawshaw&rsquo;s Book&nbsp;</strong></p><p style="text-align: center; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&ldquo;Grow Your Spine &amp; Manage Abrasive Leadership Behavior&rdquo;</strong></p><a href="https://bosswhispering.com/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><img src="https://images.cademy.co.uk/2c94a7ce-331b-44d8-a078-4ec3365d1b7a/a0673c1d-8d74-4642-a6c4-3473df627d71/original.jpeg" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"></a><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Manage Abrasive Workplace Behaviour
Accredited by the Boss Whispering Institute 
It can't go on – something has to change. You've had multiple complaints from employees describing how difficult it is to work with this individual. You've realised it's not just a simple personality conflict – it's a chronic pattern of abrasive behavior shown toward others, be they subordinates, peers and/or superiors.
You've tried talking to the individual, to no avail. You encounter denial: "I'm not abrasive!" or justification of the behavior: "I needed to get my point across!” The abrasive employee may even have acknowledged their destructive style and promised to change their ways, but after a brief period of improvement, the old behaviors return. You value this person's expertise, but their technical performance is now being overshadowed by their disruptive interpersonal conduct. You feel helpless – and you wonder if the situation is hopeless.
What’s one of the toughest jobs managers face?
Managing abrasive employee behavior is no easy task, and doing it poorly or failing to do it altogether can have disastrous consequences for your organization, your team, and you.
You know what you should do (intervene early, be specific, develop a corrective action plan), but why is it so terribly hard to do it? What can you do to manage unacceptable employee behavior calmly, confidently, and compassionately?
In this six-hour Masterclass, you will:
Experience abrasive behavior from the perspectives of targets, abrasive employees, and their managers
Gain insight into why employees behave abrasively
Learn about the psychological forces that make management intervention so challenging, including unconscious fears and predictable defense mechanisms
Learn reliable criteria for intervention: When should I step in?
Learn how to intervene calmly, confidently, and compassionately to stop the suffering of all involved.
Learn specific techniques for dealing with defensiveness, such as denial, anger, withdrawal, and counterattacks


Every participant will receive a copy of Dr Laura Crawshaw’s Book 
“Grow Your Spine & Manage Abrasive Leadership Behavior”




Conduct Change Ltd

Line Management

Behaviour Management

Business & Management

Manage Abrasive Workplace Behaviour with Backbone: What’s one of the toughest jobs managers face?
Managing abrasive employee behaviour is no easy task, and doing it poorly or failing to do it altogether can have disastrous consequences for your organization, your team, and you. You know what you should do (intervene early, be specific, develop a corrective action plan), but why is it so terribly hard to do it? What can you do to manage unacceptable employee behavior calmly, confidently, and compassionately?

Courageous Conduct Intervention

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<span style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 37, 41);"></span><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">This class&nbsp;is for service industry professionals</b>&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The focus of the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;<b fr-original-style="" style="box-sizing: border-box;">productivity</b>,&nbsp;<b fr-original-style="" style="box-sizing: border-box;">job satisfaction</b>&nbsp;and the&nbsp;<b fr-original-style="" style="box-sizing: border-box;">potential for advancement</b>. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;<b fr-original-style="" style="box-sizing: border-box;">increased internal and external customer satisfaction</b>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4I, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices);</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listen more intently to develop the best rapport;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicate clearly with conviction, projecting greater credibility;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;is a 4-hour interactive virtual class for up to 20 people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

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