106 Employees courses in Leeds

This course is designed to provide delegates with awareness in the Control of Substances Hazardous to Health (COSHH) and how it may affect them, their colleagues, and their employer.

Our telephone training takes place in your normal working situation, using the actual telephones and software, and the programming software clients that trainees will use when fully trained. Our trainers will travel anywhere in the world to train you face to face, or if you prefer, we can offer our whole training catalogue remotely using Teams or Zoom. On-site and live remote telecoms training sessions have a general reputation as most effective for trainees to continue to efficiently carry out their telecoms usage, programming and own in-house training of future new employees. On-site training involves employees training at their place of work while they are doing their actual job, or in pre-organised classroom training sessions, based around hands-on interaction, trainer Q&A and all carried out using your own site telephone system.     Our telephone trainers also offer consultations on your new or current telephone systems: looking into how you currently use your system, making suggestions on how programming could be tweaked and changed to improve your current usage, how to improve on call handling methods, and informing you of additional products which may be available on your system that you may not be aware of. This could help improve the level of communication across your company and interactions with your customers. We believe telephone handset and voicemail training sessions are essential to the smooth and efficient running of your company, making sure your staff are aware of all the features and benefits that the telephone handsets can offer, and ensuring calls are dealt with quickly and effectively.      System administration training is available to teach new administrators how to manage and control a variety of system features. This type of training is especially important when new administrators have little or no previous telecom knowledge or experience, but it is equally important at all levels to ensure the new system is utilised to its maximum capability. Administration days or Call Centre Software training days take one full day to complete. -------------------------------------------------------------------------------- FULL DAY EXAMPLE:  9:30 - 16:00 Day Structure  09:30 - 10:45  Handset & VM session for up to 8 people 10:45 - 12:00   Handset & VM session for up to 8 people 12:00 - 12:45  Lunch  12:45 - 14:00  Handset & VM session for up to 8 people 14:00 - 15:15   Handset & VM session for up to 8 people 15:15 - 16:30   Handset & VM session for up to 8 people -------------------------------------------------------------------------------- HALF DAY EXAMPLE:  9:30 - 13:00 Switchboard training takes half a day (3-4 hours for up to 3 people). If you want to train more than 3 people, you may need to extend the day to a full day, to ensure everyone gets to have hands-on training on the switchboard.  SUPER USERS AND TRAIN THE TRAINER SESSIONS Super User sessions can also be organised to show advanced system features in order to provide an ongoing training service to their colleagues, once the trainers have left the site.

a one day workshop designed to teach charity fundraisers the skills required to approach businesses to gain their support

REFERENCE CODE 603/6964/4 COURSE LEVEL NVQ Level 2 THIS COURSE IS AVAILABLE IN COURSE OVERVIEW This qualification enables the learner to demonstrate and recognise their skills, knowledge and understanding and to demonstrate their competence in a real workplace environment so that they can work in the Site Logistics Operations sector within the construction industry. All work must be completed following Industry recognised Safe Working Practices and in accordance with relevant legislation. This qualification is at Level 2, although some units may be at different levels and should be taken by those who are fully trained to deal with routine assignments. Candidates should require minimum supervision in undertaking the job. The qualification has been developed in a way to allow employees from companies of all sizes and specialisms equal opportunity to complete.

This workshop has been designed to help managers understand their responsibilities and what they need to do to ensure compliance with current workplace legislation - including the fire safety and CDM regulations. The day will cover the legal background - including an appreciation of how safety legislation has evolved and why; the logic behind recent developments and the implications for staff and employers; key areas of current legislation; roles and responsibilities in health and safety management, including monitoring contractors and suppliers effectively; implementing sound health and safety policies and procedures; getting staff on board, and implementing effective systems. Also, recognising potential risks and hazards and developing strategies to minimise their impact in the workplace. This course will give participants an understanding of: * The broader context of the key areas of health and safety regulation which apply to your organisation * Existing health and safety practice and guide them in how to shape and implement an effective health and safety policy * What they should do and the procedures to support it * Potential areas of risk in the workplace - and how to take action to minimise the threat to staff safety * How sound health and safety processes can contribute to business performance 1 UNDERSTANDING THE WORKPLACE LEGISLATION * Overview of health and safety and workplace legislation * Compliance, the role of the facilities manager, and who is accountable? * Breakout session to discuss where we are now and to highlight issues of concern * Applying required policies and procedures * Developing and implementation/review of the safety policy * Communicating with users, clients and contractors * Health and safety manual * 'Selling' health and safety 2 KEY LEGISLATION - A PRACTICAL WORKING GUIDE * Asbestos Regulations * Construction (Design and Management) Regulations 2007 / 2015 * Control of Substances Hazardous to Health (COSHH) Regulations * Disability Discrimination Act (DDA) * Display Screen Equipment (DSE) Regulations 1992 * Electricity at Work Regulations 1989 * Fire Precautions (Workplace ) Regulations 2006 * Health and Safety (Consultation with Employees) Regulations 1996 * Health and Safety (First Aid) Regulations 1981 * Health and Safety at Work etc. Act 1974 * Management of Health and Safety at Work Regulations 1992 * Manual Handling Operations Regulations 1992 * Portable Appliance Testing (PAT) * Provision and Use of Work Equipment Regulations 1992 * REACH - Registration, Evaluation, Authorisation and restriction of Chemicals * Reporting of Injuries, Diseases, and Dangerous Occurrences Regulations (RIDDOR) 1995 * Waste Electrical and Electronic Equipment (WEEE) Regulations 2006 * Work Equipment Regulations 3 CONTROLLING CONTRACTORS * Understanding the Regulations * Selecting and assessing contractors * Understanding and setting accountability * Why a method statement? * How to apply a permit to work system * Safe systems of work * Round-table discussion to bring out issues from participants' own experience 4 RISK ASSESSMENT * Understanding your hazards * Identifying specialist areas * How to undertake these assessments * Implementation of sound systems and processes * Syndicate exercise identifying where assessments are needed and carrying out assessments 5 KEEPING THE WORK ENVIRONMENT SAFE * Sick building syndrome and legionella * Asbestos * Waste management * Pest control * Provisions for first aid * Accident reporting and investigation * At-work driver safety * Security 6 FIRE SAFETY * Understanding the Regulatory Reform Fire Safety Order * Fire certificates * The fire risk assessment * Testing fire-fighting equipment? * Emergency procedures * Workshop to examine the procedures for dealing with different types of emergencies 7 ERGONOMICS PROGRAMME * Ergonomics - important or irrelevant? * Are you complying with HSE regulations? * Furniture and equipment * Display screen equipment assessments * Homeworking - your concern or not? * Syndicate exercise to review what to do when relocating or refurbishing an office 8 INSPECTING AND AUDITING * Role of Health and Safety Executive Inspectors - 'be prepared' * FM role * Staff/trade union involvement * Independent audits * Records and reports * Communicating the results 9 ACTION PLAN * Participants to list actions they need to take after the course

REFERENCE CODE 600/6515/1 COURSE LEVEL NVQ Level 2 THIS COURSE IS AVAILABLE IN COURSE OVERVIEW This qualification is at Level 2, although some units may be at different levels and should be taken by those who are fully trained to deal with routine assignments. Candidates should require minimum supervision in undertaking the job. The qualification has been developed in a way to allow employees from companies of all sizes and specialisms equal opportunity to complete. This qualification is specifically aimed at those carrying out general construction operations work; there is a Level 2 qualification for those involved in maintenance along with a suite of specific qualifications in a wide range of construction occupations available.

REFERENCE CODE 610/0075/3 COURSE LEVEL NVQ Level 2 THIS COURSE IS AVAILABLE IN COURSE OVERVIEW This qualification is aimed at individuals wishing to prove they have the level and range of knowledge and skills required to install Interior Systems in the Construction working environment. It is not expected that all workers will complete the same tasks, there are 3 mandatory units common to all pathways. The Pathways will allow employees with specific skills and from companies of all sizes equal opportunity to complete. All work must be completed following Industry recognised Safe Working Practices and in accordance with relevant legislation. This qualification is at Level 2, although some units may be at different levels and should be taken by those who are fully trained to deal with a range of tasks and situations. There is also a Level 2 Certificate and a Level 3 Diploma in Interior Systems available.

EQ is a pattern of how people's biases in their thinking leads them to think one choice or thing is better than another, as well as their clarity in differentiating within those biases to exercise clear and sound judgement. Where your thinking and responses lie within your biases spectrum, and your ability in adjusting to the situation you find yourself in, will determine responses equating to poor or strong Emotional Intelligence (EI). This course will enhance and promote the skill set necessary for any working leader or manager, allowing our in-depth emotional intelligence knowledge to be applied into your working environment. From an employer's perspective, this award can be a significant long-term return on investment by further developing your leaders and managers. -------------------------------------------------------------------------------- WHAT DOES THIS COURSE OFFER? Our program offers an EQ-SWOT™ assessment and EI Model in detail, and through activity and discussion we explore how applying and possibly adjusting, you may offer an improved Emotional Intelligence. Our learning experiences are successful because the outcomes are quickly embedded and demonstrate an immediate visible impact on the day-to-day working environment. Our engaging learning inspires employees to want to personally add value to the companies they work for. We also offer our Paradigm EQ-SWOT™ online assessment and report as a frame of reference within the program. This assessment should be completed before attending the program, and will be expanded upon during the program delivery. COURSE CONTENT The Emotional Intelligence for Today’s Leadership and Management course covers the following topics: * What makes EI so important within the workplace * Self-Awareness and your EQ Profile * The EQ unpacked * Unconscious Bias & EI * How to develop your EI quotient ACCREDITATION ACTIVITY Our accredited tutors deliver training that encourages delegates to confidently and practically apply all they have learnt as soon as they get back into the business. To achieve this award, delegates need to prepare and deliver a 3 minute presentation* on the highlights of their learning and immediate application avenues when back in their working environment. *Participants will be given 30 minutes during the program to prepare for their 3 min presentation at the end of the program. SCHEDULED COURSE DATES Unfortunately this course is not currently scheduled as an open course as it is primarily run as an in-house programme. For more information, please contact us. IN-HOUSE COURSES This is our own management training course which has been developed and refined over the many years we have been providing it to delegates from organisations in virtually every industry. This means that the course syllabus is extremely flexible and can be tailored to your specific requirements. If you would like to discuss how we can tailor this management training course for you and/or run it at your premises, please contact us.

In order to be an effective manager, it is extremely important to have good communication skills so that you can get your instructions across clearly and in a manner which will get you the results you desire from your employees. Our 2-day Effective Communication and Influencing course aims to provide attendees with a range of skills and behaviours which will allow them to communication clearly and effectively. Course syllabus modules include explaining the communication process, the different styles of influencing, the importance of body language and tone of voice, non-verbal communication and more. -------------------------------------------------------------------------------- Course Syllabus The syllabus of the Effective Communication and Influencing course is comprised of seven modules, covering the following: Module One The Communication Process * Identifying, what is effective communication? * Recognising the different ways in which we communicate * The barriers to effective communication * Looking at Johari's™ Window, to better understand how communication flows Module Two Effective Communication Skills * Demonstrating a positive mental attitude * Establishing active listening * Developing your questioning skills * Using positive language Module Three Different Types of Influencing * Looking at influencing versus manipulation * Developing your own preferred influencing style * Understanding the different influencing styles and their uses * adopting a flexible style for the desired outcome Module Four Behaviour Breeds Bahaviour (Transactional Analysis) * Looking at the history of hidden transactions in communications * The hidden meaning in what we say and what we receive * How to recognise if what you're saying is calm, rational, logical and professional Module Five Body Language * Understanding the impact of body language in effective communication * Noticing how your own body language influences others positively and negatively * Analysing and practicing the techniques of successful body language Module Six It's All in the Voice * Learning the importance of tone of voice in effective communication * Realising how your tone of voice influences others Module Seven Written Communication * Understanding the pitfalls of opening a discussion * Identifying the different types of written communication * Recognising the importance of preparation and planning * Looking at different structures and layouts of written communication * Using the correct words and phrases -------------------------------------------------------------------------------- SCHEDULED COURSES Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

REFERENCE CODE 600/6511/4 COURSE LEVEL NVQ Level 2 THIS COURSE IS AVAILABLE IN COURSE OVERVIEW This qualification is aimed at those who are involved in plastering activities in the workplace. It is not expected that candidates working in this industry all do the same activities so the qualification has been developed to allow opportunities for those carrying out work in any one of the following broad categories: solid basic plastering, solid full plastering, basic fibrous plastering and full fibrous plastering. Those taking the qualification must also prove knowledge and competence in working at heights, calculating quantities and wastage and the use of powered and hand tools and equipment. All work completed must be done in accordance with building regulations and industry recognised safe working practices, including the disposal of waste. The qualification is structured to ensure that there is a high degree of flexibility within the units available and will allow employees from companies of all sizes and specialisms equal opportunity to complete. To provide this opportunity in addition to the core skills above, candidates will also be able to select optional units recognising skills including, working with direct bond dry linings, laying sand and cement screeds, installing mechanically fixed plasterboard and carrying out repair work. The standards cover the most important aspects of the job. This qualification is at Level 2, although some units may be at different levels and should be taken by those who are fully trained to deal with routine assignments. Candidates should require minimum supervision in undertaking the job