Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.
Being a leader can take you into vulnerable places - the unfamiliar, high expectations and high visibility, with everyone looking to you for guidance in the big moments. It is natural for doubts to creep in, including the echoes of past knock-backs, put-downs, pressures, stereotyping and internalised oppression.
Higher Intermediate Communication Training in all 4 Integrated Skills: Listening, Speaking, Reading and Writing. Learn REAL language, not "textbook English".
Are you a manager? Do you want to know how to handle mental health and wellbeing conversations in your team? Engaging, informative and supportive you won't want to miss this practical workshop with experienced counsellor and business coach, Cami Rose.