Name: Master Productivity & Time Management In Under 40 Minutes
Price: 10.99 GBP
Availability: InStock

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			<h3><strong> What Will I Learn?</strong></h3>
<ul>
<li><span>Become happy, healthy and successful across your work and home life</span></li>
<li><span>Remove all traces of guilt, stress, jealousy, and anger from your life</span></li>
<li><span>Achieve goals you never thought were possible... and more!</span></li>
<li><span>Create a healthy body and mind to be happy and balanced every day</span></li>
<li><span>Use time management, negotiation and assertiveness techniques in business and personal situations</span></li>
<li><span>Create the life you dreamed of</span></li>
<li><span>Start saying 'No' to anything that doesn't make you happy</span></li>
<li><span>Get promoted in work, and organized in life</span></li>
<li><span>Stop feeling overwhelmed or stressed, and start progressing towards your goals</span></li>
</ul>
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<h3><strong>Requirements</strong></h3>
<div>
<ul>
<li>No previous experience or equipment is needed</li>
<li>A willingness to learn is essential!</li>
</ul>
</div>
</div>
</div>
</div>
</div>
<h3> <strong>Description</strong></h3>
<div>Life Mastery - Be Happy, Health and Successful</div>
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<p>Do you love your life? Life Mastery is a practical programme designed to help you rocket towards your personal and career goals to achieve total happiness. If you feel like things aren't turning out as you'd dreamed, you want to progress faster, or you're overwhelmed with stress and worry, then this course will CHANGE YOUR LIFE.</p>
<p>Most courses cover either happiness in a vague way, or success from a pure money focused angle, but this programme combines BOTH into one simple route to achieve all your goals as a fully rounded person. It covers everything you need to do: from saying 'No', managing your time, getting promotions, choosing a career, keeping fit, self-talk, overcoming fear or guilt, and so so much more. It looks at lots of real-life examples and gives practical tools you can use right away to get better results.</p>
<p>Happiness and Success are often seen an elusive or complex, but with this practical course, you'll soon master a step by step formula for creating a life you love. Whether you're at the start of your career, wanting a change, feeling frazzled, or just not getting to your goals quickly enough, this course will build essential skills for your career and personal goals.</p>
<p>Chris Croft is an international speaker, and widely published author, who's been teaching Happiness, Time Management and Assertiveness to companies for over 20 years. This is the first time he's combined all his business and personal experience into a comprehensive happiness and success course. He's taught all over the world, as well as online, and has an entertaining and practical teaching style. This course is guaranteed to keep you engaged and amused, and teach you life changing skills for home and work.</p>
<p><strong>The course overview includes:</strong></p>
<ul>
<li>Ridding yourself of stress, guilt, jealousy and anger forever</li>
<li>Getting promoted and networking like a pro</li>
<li>Choosing a career you love, for all the right reasons</li>
<li>Meditation, and what the practical benefits are</li>
<li>Changing yourself talk to create the person you want to be</li>
<li>Being assertive, not aggressive</li>
<li>Saying 'No' and choosing happiness</li>
<li>Getting organised with Time Management</li>
<li>Setting effective and exciting goals, and then achieving them consistently</li>
<li>And lots more!</li>
</ul>
<p>Start building the life of your dreams today and say goodbye to stress, disorganisation and unhappiness. This course WILL change your life.... if you let it!</p>
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<h3><strong>Who is the target audience?</strong></h3>
<ul>
<li>Those looking to become the best they can be</li>
<li>People who are overwhelmed and exhausted by their responsibilities</li>
<li>Anyone wanting to eradicate guilt, stress, jealousy, anger and fear</li>
<li>Someone who is successful, but feels they could achieve even more</li>
<li>Those who want to achieve their dreams</li>
<li>People who like a practical and honest approach to solutions</li>
</ul>
<h3><strong>Assessment &amp; Certification:</strong></h3>
<p>At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the test, you will be able to buy an internationally recognized Accredited Certificate of Achievement from iStudy. You can however also buy a Course Completion Certificate following the course completion without sitting for the test.</p>
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</div><table>				<tbody><tr>
					<td colspan="4">Welcome</td>
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					<td>What to Expect</td>
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					<td><span><i></i> 00:04:00</span></td>
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					<td colspan="4">Goals</td>
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					<td><i></i></td>
					<td>Introduction to goal</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>The List that will Change Your Life</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
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					<td><i></i></td>
					<td>Why I Hate SMART Goals</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
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					<td>Refining Your Goals</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
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					<td>Creating Security</td>
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					<td><span><i></i> 00:04:00</span></td>
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					<td colspan="4">Reducing the Unimportant</td>
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					<td>Introduction to Reducing</td>
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					<td><span><i></i> 00:01:00</span></td>
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					<td>NCP Policy</td>
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					<td><span><i></i> 00:05:00</span></td>
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					<td>Are You Too Perfect?</td>
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					<td><span><i></i> 00:02:00</span></td>
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					<td>What Drives You?</td>
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					<td><span><i></i> 00:06:00</span></td>
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					<td>Delegate</td>
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					<td><span><i></i> 00:03:00</span></td>
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					<td colspan="4">Self Discipline</td>
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					<td>Introduction to Self Discipline</td>
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					<td><span><i></i> 00:01:00</span></td>
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					<td>Beating Procrastination</td>
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					<td><span><i></i> 00:06:00</span></td>
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					<td>7 Ways to Eliminate Stress - Healthy Mind and Body</td>
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					<td><span><i></i> 00:09:00</span></td>
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					<td>Johari Window</td>
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					<td><span><i></i> 00:06:00</span></td>
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					<td colspan="4">Getting Organised</td>
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					<td>Introduction to Getting Organised</td>
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					<td>Lists</td>
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					<td>Diaries</td>
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					<td>Physical Environment</td>
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					<td>Pear of Promotion</td>
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					<td>Repeaters</td>
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					<td><span><i></i> 00:05:00</span></td>
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					<td colspan="4">Positive Attitude</td>
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					<td><i></i></td>
					<td>Introduction to Positive Attitude</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
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					<td>Can Money Make You Happy?</td>
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					<td><span><i></i> 00:05:00</span></td>
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					<td><i></i></td>
					<td>What is Your Perfect Job?</td>
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					<td><span><i></i> 00:02:00</span></td>
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					<td><i></i></td>
					<td>Negative Emotions</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
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					<td>The Magic Phrase</td>
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					<td>Self Talk</td>
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					<td>3 Steps to Positive Thinking</td>
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					<td>The Inner Game of Tennis</td>
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					<td><span><i></i> 00:03:00</span></td>
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					<td colspan="4">Assertiveness</td>
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					<td>Introduction to Assertiveness</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
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					<td>Basics of Assertiveness</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
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					<td>How to be Assertive</td>
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					<td><span><i></i> 00:07:00</span></td>
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					<td>An Alternative to Assertiveness</td>
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					<td colspan="4">Influencing Others</td>
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					<td>Introduction to Influencing Others</td>
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					<td><span><i></i> 00:01:00</span></td>
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					<td>How to be Liked</td>
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					<td>Listening</td>
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					<td><span><i></i> 00:05:00</span></td>
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					<td>Networking and Keeping in Touch</td>
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					<td><span><i></i> 00:09:00</span></td>
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					<td><i></i></td>
					<td>Types of People</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
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					<td colspan="4">Wrap Up</td>
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					<td><i></i></td>
					<td>Making It Stick</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
				</tbody></table>

iStudy UK

Online Course Marketing

Master Your Emotions

Life Coaching

Life Coach Training

Trainers Course

Institute of Leadership & Management (ILM)

Life Mastery - Be Happy, Healthy and Successful

General Admission

<div>
	<h3><strong>Description:</strong></h3>
<p><span>Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job.</span></p>
<p><span>With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now.</span></p>
<h3><b>Learning Outcomes :</b></h3>
<ul>
<li>The nuances of body language and verbal skills.</li>
<li>Aspects of verbal communication such as tone, cadence, and pitch.</li>
<li>Questioning and listening skills.</li>
<li>Ways of delivering bad news and saying no.</li>
<li>Effective ways to negotiate.</li>
<li>The importance of creating and delivering meaningful messages.</li>
<li>Tools to facilitate communication.</li>
<li>The value of personalizing interactions and developing relationships.</li>
<li>Vocal techniques that enhance speech and communication ability.</li>
<li>Techniques for managing stress.</li>
</ul>
<h3><b>Assessment:</b></h3>
<ul>
<li><span>At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.</span></li>
<li><span>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</span></li>
</ul>
<h3><b>Certification:</b></h3>
<ul>
<li><span>After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.</span></li>
<li><span>Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.</span></li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Call Centre Agents Training Course </b><span>is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.</span></p>
<p><span>As there is no experience and qualification required for this course, it is available for all students from any academic background.</span></p>
<h3><b>Requirements</b></h3>
<p><span>Our</span><b> Call Centre Agents Training Course</b><span> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</span></p>
<h3><b>Career Path</b></h3>
<p><span>After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.</span></p>
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					<td><i></i></td>
					<td>Course Overview (Call Centre Agents Training Course)</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>What's Missing in Telephone Communication?</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Verbal Communication Techniques</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Who are Your Customers?</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
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					<td><i></i></td>
					<td>To Serve and Delight</td>
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					<td><span><i></i> 00:05:00</span></td>
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					<td><i></i></td>
					<td>Did You Hear Me?</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Asking the Right Questions</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Saying No</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Sales by Phone</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Taking Messages99</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Staying Out of Voice Mail Jail</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Closing Down the Voice</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
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					<td><i></i></td>
					<td>Cold and Warm Calls</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Developing a Script</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Perfecting the Script</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Handling Objections</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Negotiation Techniques</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>It's More Than Just a Phase</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Phone Tag and Getting the Call Back</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>This is My Mentor</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
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					<td><i></i></td>
					<td>Stress Busting</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>News from Within</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Call Centre Agents Training Course</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Call Centre Agents Training Course</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

John Academy

Customer Care

Counselling Skills

Business Communication Skills

Centre for Counselling & Psychotherapy Training (CCPT)

Call Centre Agents Training Course

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			<h3></h3>
<h3><strong>Description</strong></h3>
<p><span>Learning to say no is the single most effective way to </span><span>increase your focus</span><span> and productivity. Saying no will help you reduce leverage activities (those that consume resources and drive results slowly) and invest more time and energy into high leverage activities, which are the key to achieving the right results faster. We must learn to say no to the things that don't matter so we can say yes to </span><span>the things we care about.</span><span> This Mindfulness Diploma includes all you need to take back control of your life. This means that you can start to say Yes to the right things and No to the rest. And that means more time for what matters and less stress from what doesn't.</span></p>
<h3><strong>What Will I Learn?</strong></h3>
<ul>
<li>Make effective Yes or No choices</li>
<li>Be able to say No</li>
<li>Take back control of your life</li>
<li>Achieve more of what matters</li>
<li>Feel good about saying 'No'</li>
<li>Reduce your stress levels</li>
</ul>
<h3><strong>Requirements</strong></h3>
<p>There are no course requirements, beyond a willingness to change the habits that have been holding you back for a lifetime.</p>
<p> </p>
<h3><strong>Assessment &amp; Certification:</strong></h3>
<p>At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the test, you will be able to buy an internationally recognised Accredited Certificate of Achievement from iStudy. You can however also buy a Course Completion Certificate following the course completion without sitting for the test.</p>
<h3><strong>Who is the target audience?</strong></h3>
<ul>
<li>people who no longer feel in control of their lives... because you always seem to be doing the things that matter - to someone else.</li>
<li>people who have studied time management and applied the principles... yet you still don't have enough time to do what really matters to you.</li>
<li>people who know that 'NO' is often the right answer... but you hear yourself saying 'Yes' all the same.</li>
<li>people who worry that 'No' sounds negative and will lose you respect, opportunities, and friends. [Hint: It won't do any of these if you do it right.]</li>
<li>people who get stressed by the constant demands on them... if you want to stress less about the trivial, the unnecessary, and the things other people impose on you.</li>
<li>for YOU, if you want to take back control of your life, do more of what matters, and live a better life.</li>
</ul><table>				<tbody><tr>
					<td colspan="4">The Why of No - why No matters and why it's hard to say</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Why is No Important?</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Why is No Difficult? Your Inner Gopher</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Why is No Difficult? Six things that Drive you to Say Yes</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4">The What of No - What to say No to, and when to say it</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What to do to Challenge your Instincts on No</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What to Say No to</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Specific things to Say No to</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>When to Say No</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What are your Choices?</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>When to Say No to Relationships</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What does No Mean?</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What is Special Time?</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td colspan="4">The How of No - Here's the meat: how to say NO in lot's of situations</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to be Happy with No</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Decide Yes or No: Six Tools to Help Make Your Decision</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Decide Yes or No: Six Ways of Thinking about Any Problem</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Make No Feel Easier</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Say No</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to say No to Friends and Loved Ones</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to say No to your Customers</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to say No to False Assumptions</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to say No to Temptation</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Say No to your Colleagues at Work</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Get on with it: How to say No to Procrastination</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to say No in Negotiations</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>More Tips on How to Say No</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td colspan="4">The What if of No - Oh wait! What if? ...Don't worry; I've got you covered</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What if they Resist your No?</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What if you want to Say Yes?</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Four 'What if?' Questions</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What if you don't Follow my Advice?</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
				</tbody></table>

Stress Management

Mindfulness Teacher

Mindfulness Diploma

<div>
					<div>
								<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
					</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
							</div>
				</div>
					<div>
						<div>
				<div>
									<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
								<div>
				<p><span>Stop wasting valuable time and maximise your productivity in the workplace, with this complete<strong> Procrastination Solution</strong> training course. </span></p><p><span>It's all too easy to put tasks off until a later time, or delay writing an important essay until the night before. But in the long-run, you are not benefitting from this mindset. Through this effective personal development program, you will learn how to make proper use of your valuable time. It starts by exploring the science behind procrastination and how procrastination can hold you back in life. Through expert tutoring, you will be introduced to different techniques for managing your time more efficiently, exploring the concept of good and bad procrastination in detail.</span></p><p><span>Not only will you learn how to beat procrastination, but you will become a more productive, reliable person, which will in turn boost your earning potential and ensure you are a valued member of staff. </span></p><h3><strong>Learning Outcomes:</strong></h3><ul><li><span>Beat procrastination through effective exercises and step-by-step guidance</span></li><li><span>Learn the science behind procrastination from the experts</span></li><li><span>Understand the negative impact of procrastination and why it is holding you back</span></li><li><span>Gain advanced time management skills to maximise your productivity</span></li><li><span>Become a more efficient, reliable and trustworthy professional in your organisation</span></li><li><span>Eliminate the fear of saying no and understand your limits</span></li><li><span>Make better use of your valuable time to become a highly successful individual</span></li></ul><div><h3><strong>Career Path</strong></h3><p><span>This <strong>Procrastination Solution</strong> is 100% effective, designed by industry experts, with practical exercises that anyone can follow easily. This training program allows for both part-time and full-time learners, and is ideal for the following people:</span></p><ul><li><span>Students</span></li><li><span>Professionals</span></li><li><span>Coaches and mentors</span></li><li><span>Anyone who wishes to beat their procrastination habit</span></li></ul></div>					</div>
						</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
									</div>
			</div>
					</div><table>				<tbody><tr>
					<td colspan="4">Unit 01: First Concepts and Brain Chemistry</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction and First Concepts</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Science behind Procrastination</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How Procrastination Can Destroy You</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Unit 02: How to Beat Beating Procrastination</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Manage Your Time - Manage Your Life</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How Highly Successful Individual</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Unit 03: Additional Strategies for Beating Procrastination</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Good Vs Bad Procrastination</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Don't Be Afraid to Say No</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Unit 04: Final Thoughts and Ideas   </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Thoughts and ideas</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
				</tbody></table>

Office Skills & Productivity

Time Management

Procrastination

Personal Productivity

Procrastination Solution

<p>Turn your skills into a competitive advantage that is recognised globally and endorsed for quality by QLS, the UK's most reputable high-quality course auditor.</p><p>Know how to get one-time visitors into devoted customers by mastering effective techniques! Fill in the gaps for better efficiency and productivity. Learn and develop more advanced skills to become a confident Customer Service Advisor. Enrol now to help make or break companies with your incredible skills because people remember how a company treated them more vividly than their products.</p><p>This premium QLS endorsed course comes with intensive study modules, dedicated tutor assistance, flexible learning opportunity and a globally recognised Customer Service certification all-together. Thus, successful completion of our course will give you limitless opportunities anywhere and everywhere, since the value of QLS endorsed courses are quite high, to say the least!!</p><p>What's more, the quality of our first-class of this course is uncompromising for both you and us. You will be taught the richest of materials from this exquisite course, enabling you to open up a vast world of this opportunities for you to grasp and gain success from. For the price point, this course is actually an absolute steal! It's an investment you absolutely do not want to miss out on!</p><p>So, why delay any longer? Benefit your career progression by joining us today and distinguish yourself as, unquestionably, the most skilled one in your workplace!</p><p><strong>Why Learn Customer Service with us: </strong></p><p>We, as one of the leading eLearning service providers across the globe, strive to provide all our learners with the best eLearning experience possible that can make a real difference in their career progression.</p><p><strong>Our Service for the c</strong><strong>ourse</strong><strong> Includes:</strong></p><ul><li>Intensive Study Notes</li><li>Tutor Support</li><li>Assignment Help</li><li>QLS Endorsed Advisor Certificate</li><li>24/7 Learning Portal Access</li><li>Widely Compatible Study Materials</li></ul><p><strong>Course Curriculum </strong></p><p><strong> Module :01</strong></p><ul><li>Understanding Customer Service</li><li>Identifying Customer Expectations</li><li>Providing Excellent Customer Service</li></ul><p><strong> Module: 02</strong></p><ul><li>Focusing on Your Customer</li><li>Customer Service and the Telephone</li><li>Handling Complaints</li><li>Enduring Stress during Customer Service</li></ul><p><strong> Module: 03</strong></p><ul><li>Communication Skills in Customer Service</li><li>Dealing With Challenges Assertively</li><li>Dealing With Difficult People</li><li>Dealing With Stress in Customer Service</li><li>Meeting Expectations</li><li>Setting Goals in Customer Service</li><li>Seven Steps to Customer Problem Solving</li><li>Telephone Techniques</li><li>The Fifth Critical Element - Measure It</li><li>The Fourth Critical Element - Be a Problem Solver</li><li>The Second Critical Element - Defined in Your Organization</li><li>The Sixth Critical Element - Reinforce It</li><li>The Third Critical Element - Given Life by the Employees</li><li>What is Customer Service</li><li>Who Are Your Customers?</li></ul><p><strong> Module: 04</strong></p><ul><li>Six Critical Elements in Customer Service</li><li>Understanding Leadership in Customer Service</li><li>Five Practices of Leadership in Customer Service</li></ul><p><strong> Module: 05</strong></p><ul><li>Asking the Right Questions</li><li>Close with Vocals</li><li>Closing Down the Voice</li><li>Cold and Warm Calls in Customer Service</li><li>Developing a Script</li><li>Did You Hear Me?</li><li>It's More Than Just a Phase</li><li>Negotiation Techniques in Customer Service</li><li>News from Within</li><li>Perfecting the Script in Customer Service</li><li>Phone Tag and Getting the Call Back</li><li>Sales by Phone</li><li>Saying No in Customer Service</li><li>Staying Out of Voice Mail Jail</li><li>Stress Busting</li><li>Taking Messages</li><li>This is My Mentor</li><li>To Serve and Delight in Customer Service</li><li>Verbal Communication Techniques</li><li>What's Missing in Telephone Communication?</li><li>Who are Your Customers?</li></ul><p><strong> Module: 06</strong></p><ul><li>Building the Future in Customer Service</li><li>Checklist for Success</li><li>Considerations in Tool Selection</li><li>Customer Relationship Management</li><li>Evaluating and Reviewing Your Program</li><li>Homegrown vs. Application Service Provider</li><li>Requirement Driven Product Selection</li><li>Strategies for Customer Retention</li><li>The Development Team</li><li>What CRM Is and Who It Serves</li></ul><p><strong>Module: 07</strong></p><ul><li>Getting Started</li><li>It Starts at the Top</li><li>Peer Training in Customer Service</li><li>How to Build Rapport</li><li>Learn to Listen</li><li>Manners Matter - Etiquette &amp; Customer Service (I)</li><li>Manners Matter - Etiquette &amp; Customer Service (II)</li><li>Handling Difficult Customers</li><li>Getting the Necessary Information</li><li>Performance Evaluations</li><li>Training Doesn't Stop</li><li>Wrapping Up</li></ul><p><strong>Assessment &amp; Certification</strong></p><p>Learners must submit a comprehensive summerised assignment on all the units that will be assessed by our expert tutor if all the learning outcomes are met as per the standard set by QLS. After the quality check, learner will be provided with the Advisor Course certificate.</p><p><strong>Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></p><p>An endorsed certificate will be issued to learners at the end of the course as recognition of course completion. Provided that learner completes all the assessment of Customer Service can claim for certificate.</p><p><strong>Endorsement:</strong></p><p>QLS endorsed this certified course as a highly qualified, non-regulated provision and training programme. There will be a trainer to answer all your questions including your progression routes into further higher education.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        15 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Our course is open for everyone. This course is ideal for those who aspire to gain in-depth knowledge &amp; efficient skill to embark into the relevant sector as a promising Customer Service potential.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no formal requirements needed for this course. So learners do not require any prior qualifications to enrol in this Customer Service course.</p>
                        </div>

Kingston Open College

Learning & Development

Customer Service

Service Design Courses (SDC)

ELS (Effective Learning Service)

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

Level 5 Diploma in Customer Service  - QLS Endorsed

<p data-pm-slice="0 0 []" id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Are you a Manager that wants to Lead, not just manage? Do you want to take your leadership to the next level?</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Leadership for Managers</em> will give you powerful and practical insights into the various dimensions of leadership: from Culture to Recruitment - from Strategy to Resilience.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Whether you&#39;re a CEO or a Team Leader, you&#39;ll discover how to inspire those around you with a powerful Vision and how to create an environment in which everyone strives to be and do their best.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You&#39;ll learn not just how to get everyone behind the vision you want to achieve, but critically, how to deal with the challenges, obstacles and failures that you will inevitably meet if your goals are worthwhile.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Chris Pearse has started and run businesses in the UK and overseas. For the past 15 years he has coached, mentored and trained hundreds of CEOs, Directors and Senior Managers from many sectors: FTSE100, Government, Academia, Non-Profit, SMEs and Startups. He is a Forbes Contributor on Leadership and published <em fr-original-style="" style="box-sizing: border-box;">The Broken CEO:&nbsp;How To Be The Leader You Always Wanted To Be</em> in 2020. He is a Chartered Engineer.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A basic premise of the course is that good leaders are self-aware - you need to understand people before you can lead them, and you need to understand yourself before you can understand others. So the course devotes a section to exploring how your mind really works, how to keep it in shape and how to use it effectively.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The next section deals with using your self-knowledge to energise those around you - team and organisation - creating relationships that are positive, collaborative and that get things done.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course challenges the accepted wisdom on a number of Leadership topics:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Delegation is frequently misunderstood and misapplied even at the highest levels</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Uncertainty is a fact of life which should be embraced not fought</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Leaders are there to serve and support their team - not the other way around</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Boundaries are critical - saying No is as important as saying Yes</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Disagreement is crucial to finding the best solution</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Work gets easier when you focus on what you give, not what you get</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Leaders are responsible for the environment, not their people</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You can build a well-oiled machine out of robots, but not people&nbsp;</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">plus many more...</p></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Applying the knowledge in this course will enable you to develop into a better, happier and more fulfilled leader of yourself, your team and your organisation.</p>

Chris Pearse - Leadership Development and Executive Coach

Business Leadership

Personal Development

Leadership Development

Business & Management

A leadership course for managers focussing on the inner dynamics of leadership - the impact your perception, thinking and feeling has on the way you lead yourself and others. For CEOs, senior managers, owners and aspiring leaders that want to lead, not just manage.

Leadership for Managers

<div>
	<h3><strong>Description:</strong></h3>
<p><span>If you own a business or want to build a business, this Marketing and Sales Certificate Course will help you to get all the plans you will be needed.  By this course you will get knowledge about; drafting the original document; identifying the audience; gathering information; researching; describing products plan; and marketing, sales, and accounting terms. </span></p>
<p><span>By joining this course you will learn about research and analyze the individual's components needed for a business plan, using accounting terms to describe the future for you business, how to explain the purpose and future of your business in easy to understand terms, and much more.  </span></p>
<h3><b>Learning Outcomes:</b></h3>
<ul>
<li><span>Identify what it means bythe term associated with 'marketing'</span></li>
<li><span>Find out the ways you can low-cost publicity so as to know of their names</span></li>
<li><span>Learn how you can improvise a marketing strategy along with a marketing campaign</span></li>
<li><span>Apply their time instead of their money so that you can market their company more proficiently</span></li>
<li><span>Realise how you can execute a SWOT analysis</span></li>
</ul>
<h3><b>Assessment:</b></h3>
<ul>
<li><span>At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.</span></li>
<li><span>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</span></li>
</ul>
<h3><b>Certification:</b></h3>
<ul>
<li><span>After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.</span></li>
<li><span>Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.</span></li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Marketing and Sales Certificate Course </b><span>is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.</span></p>
<p><span>As there is no experience and qualification required for this course, it is available for all students from any academic background.</span></p>
<h3><b>Requirements</b></h3>
<p><span>Our</span><b> Marketing and Sales Certificate Course</b><span> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</span></p>
<h3><b>Career Path</b></h3>
<p><span>After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.</span></p>
		</div><table width="100%">				<tbody><tr>
					<td><i></i></td>
					<td>Course Overview</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Defining Marketing</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Recognising Trends</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Conducting Market Research</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Strategies for Success</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mission Statements</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Trade Shows</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Developing a Marketing Plan</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Increasing Business</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Saying No to New Business</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Advertising Myths</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Networking Tips</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Marketing and Sales Certificate Course</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Marketing and Sales Certificate Course</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

Finance Cert & Exam Prep

Marketing

Marketing Management

Commercial & Contract Management Certification Program (CCM)

Business & Marketing

Marketing and Sales Certificate Course

<div>
	<h3><strong>Description:</strong></h3>
<p><span>Why are there so many different organizational systems and time management methods out there? The answer is simple: it's like any other personal challenge, like weight loss or money management. Theres no simple, one size fits all answer. You must build a solution that works for you.</span></p>
<p><span> By this Personal Development Boot Camp Training you will explore various time management and organizational tools and techniques so that you can build a customized productivity plan for your personal and professional lives. And you will emerge with a plan that works for you, so that you can start regaining control of your life.</span></p>
<h3><b>Learning Outcomes:</b></h3>
<ul>
<li>Recognise the terms of personal proficiency and the skills sets can develop the personal productivity, as well as the attitudes we should nurture</li>
<li>Elaborate the reasons for which multi-tasking is a myth</li>
<li>Relate the role of long term goals for the short term effectiveness</li>
<li>Learn sharing a personal vision and improve dreams as well as goals from it</li>
<li>Execute the 80/20 rule know the way it should affect your planning</li>
<li>Recognise the features of a healthy organisation system</li>
<li>Improvise a strategy for a proficient workspace, involving a customised information centre as well as a filing system</li>
<li>Implement a system allowing them for processing any kind of information crossing their desk</li>
<li>Apply the Eisenhower principle to prioritise work as well as your routines so that you can simplify your life</li>
<li>Realise the reasons for which they procrastinate along with developing strategies to tackle tasks</li>
<li>Execute tools to turn their households more productive as well as more effective</li>
</ul>
<h3><b>Assessment:</b></h3>
<ul>
<li><span>At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.</span></li>
<li><span>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</span></li>
</ul>
<h3><b>Certification:</b></h3>
<ul>
<li><span>After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.</span></li>
<li><span>Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.</span></li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Personal Development Boot Camp Training </b><span>is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.</span></p>
<p><span>As there is no experience and qualification required for this course, it is available for all students from any academic background.</span></p>
<h3><b>Requirements</b></h3>
<p><span>Our</span><b> Personal Development Boot Camp Training</b><span> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</span></p>
<h3><b>Career Path</b></h3>
<p><span>After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.</span></p>
		</div><table width="100%">				<tbody><tr>
					<td colspan="4">Modules</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td> Course Overview</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td> Understanding Personal Efficiency</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Developing the Right Attitude</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td> Laying the Foundation</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Building Blocks of a Good Organizational System</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td> Creating the Right Environment</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td> Setting Up Your Virtual Environment</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td> Setting Up Your Information Management Center</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td> Managing Information in Six Easy Steps</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td> Prioritizing Your Tasks</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td> Saying No</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td> Creating Routines</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td> Stopping Procrastination Now (Not Later!)</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Personal Development Boot Camp Training</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Personal Development Boot Camp Training</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

Professional Skills Course (PSC)

Continuous Professional Development (CPD)

Personal Development Boot Camp Training

<h2>Staying Healthy When Working From Home</h2><p>When travelling to work only involves moving from one room to another, rather than a physical commute, it is easy to get out of the habit of proper exercise. Building healthy activity and routines into your day is key to productivity and both physical and mental health.</p><p>As well as providing examples of best practice, including a healthy work / life balance, this session will encourage people to share their experiences of health, fitness and general wellbeing when working from home.</p><h3>Learning objectives</h3><ul><li>Identify sustainable health goals</li><li>Understand your motivators for implementing healthy habits</li><li>Create a plan that provides good work / life balance</li></ul><section>
                    <h3>Setting SMART health goals for remote working</h3><ul><li>What's important for you in a healthy lifestyle?</li><li>Are your goals sustainable?</li><li>What might prevent you from achieving them?</li></ul><h3>Let's get physical</h3><ul><li>Planning activity within your day</li><li>Taking physical breaks with a change of scenery</li><li>Simple exercise routines to boost energy and productivity</li></ul><h3>Mental health awareness</h3><ul><li>Remote working can still be stressful</li><li>How stress can work for us too</li><li>Practising daily mindfulness</li></ul><h3>Planning for work / life balance</h3><ul><li>Developing assertive behaviours</li><li>Saying 'No' without appearing awkward</li><li>Avoiding slipping back to old habits</li></ul><h3>Actions and next steps</h3><ul><li>Review</li><li>Personal action planning</li><li>Next steps</li></ul><h3>Close</h3>


                </section>

Maximum Performance

Staying Healthy When Working From Home

<div>
<div>
<div>
<div>
<div>
<div>
<p>Master Productivity &amp; Time Management In Under 40 Minutes is a concise course designed to help you overcome productivity challenges and improve time management skills effectively within a short duration.</p>
<h3><strong>Learning Outcomes:</strong></h3>
<ul>
<li>Identify and eliminate productivity killers that hinder your efficiency.</li>
<li>Utilize willpower effectively to boost productivity.</li>
<li>Learn the art of planning your day for maximum productivity.</li>
<li>Follow 5 practical steps to achieve unlimited productivity.</li>
<li>Optimize your morning routine to enhance productivity.</li>
<li>Enter the state of flow to unleash productivity and achieve better results.</li>
<li>Master the art of delegation and saying no to improve productivity.</li>
<li>Overcome procrastination and stay focused on your tasks.</li>
</ul>
</div>
</div>
</div>
</div>
</div>
</div>
<h3><b>Why buy this Master Productivity &amp; Time Management In Under 40 Minutes?</b></h3>
<ol>
<li><span>Unlimited access to the course for forever</span></li>
<li><b>Digital Certificate, Transcript, student ID</b><span> all included in the price</span></li>
<li><span>Absolutely no hidden fees</span></li>
<li><span>Directly receive </span><b>CPD </b><span>accredited qualifications after course completion</span></li>
<li><span>Receive one to one assistance on every weekday from professionals</span></li>
<li><span>Immediately receive the PDF certificate after passing</span></li>
<li><span>Receive the original copies of your certificate and transcript on the next working day</span></li>
<li><span>Easily learn the skills and knowledge from the comfort of your home</span></li>
</ol>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials of the </span><b>Master Productivity &amp; Time Management In Under 40 Minutes</b><span> there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.</span></p>
<h3><b>Who is this course for?</b></h3>
<p><span>This </span><b>Master Productivity &amp; Time Management In Under 40 Minutes</b><span> course is ideal for</span></p>
<ul>
<li><span>Students</span></li>
<li><span>Recent graduates</span></li>
<li><span>Job Seekers</span></li>
<li><span>Anyone interested in this topic</span></li>
<li><span>People already working in the relevant fields and want to polish their knowledge and skill.</span></li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Master Productivity &amp; Time Management In Under 40 Minutes</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning.This </span><b>Master Productivity &amp; Time Management In Under 40 Minutes</b><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Career path</b></h3>
<p><span>As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This </span><b>Master Productivity &amp; Time Management In Under 40 Minutes </b><span>is a great way for you to gain multiple skills from the comfort of your home.</span></p><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Master Productivity &amp; Time Management In Under 40 Minutes</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What You Will Learn In This Course</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Productivity Killers &amp; How To Overcome Them</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Right Way to Use Your Willpower To Be More Productive</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Magic Of Planning Your Day The Right Way</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>5 Steps To Unlimited Productivity</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What You Should Do When You Arrive at The Office</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Enter the FLOW to Unleash Your Productivity &amp; Results</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Delegate &amp; Say No For More Productivity</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Your Time in The Morning For More Productivity</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How To Kill Procrastination</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Recap + More Productivity Advice</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Studyhub UK

Online Course Creation

Master Productivity & Time Management In Under 40 Minutes

<h2>The Art of Negotiation: Virtual In-House Training</h2>
<p>Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations.</p>
<p>The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation.</p><h3>What you Will Learn</h3><ul><li>Master the different ways to say 'no'</li><li>Determine negotiation strategies based on typical client strategies</li><li>Develop solutions to break deadlocks</li></ul><section>
                    <h3>Getting Started</h3><ul><li>Introductions</li><li>Course structure</li><li>Course goals and objectives</li><li>Establishing personal learning objectives</li></ul><h3>Foundation Concepts</h3><ul><li>Exercise: Most Challenging Scenarios and Outcomes</li><li>Debrief: Impact versus intent</li><li>Addressing customer expectations</li><li>Needs versus wants</li><li>Key skills for managing customer relationships</li><li>Elicitation (requirements gathering)</li><li>Communication and active listening</li><li>Sensitivity and empathy</li></ul><h3>Handling Difficult Conversations</h3><ul><li>Saying 'no'</li><li>The Ladder of Inference</li><li>4-Step approach for handling difficult conversations</li><li>Characteristics of a trusted advisor</li></ul><h3>Communication Best Practices</h3><ul><li>Attunement and active listening</li><li>Exercise: Identifying Effective Techniques</li><li>Communication pitfalls and best practices</li><li>Building rapport and influence</li><li>Words of wisdom</li><li>Exercise: Reflection on Challenges</li></ul><h3>Negotiation Strategies</h3><ul><li>Negotiation basics</li><li>Five phases of negotiation</li><li>Identifying different strategies</li><li>Traditional versus Progressive</li><li>Hard - Soft - Principled</li><li>Exercise: Your Preferred Techniques</li><li>Selecting appropriate strategy for project negotiations</li><li>Common pitfalls to avoid</li><li>The impact of culture on negotiation</li><li>Looking at conflict through the lens of negotiation</li><li>Exercise: Mapping a Resolution</li></ul>


                </section>

IIL Europe Ltd

The Art of Negotiation: Virtual In-House Training

London

<h2>The Art of Negotiation: In-House Training</h2>
<p>Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations.</p>
<p>The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation.</p><h3>What you Will Learn</h3><ul><li>Master the different ways to say 'no'</li><li>Determine negotiation strategies based on typical client strategies</li><li>Develop solutions to break deadlocks</li></ul><section>
                    <h3>Getting Started</h3><ul><li>Introductions</li><li>Course structure</li><li>Course goals and objectives</li><li>Establishing personal learning objectives</li></ul><h3>Foundation Concepts</h3><ul><li>Exercise: Most Challenging Scenarios and Outcomes</li><li>Debrief: Impact versus intent</li><li>Addressing customer expectations</li><li>Needs versus wants</li><li>Key skills for managing customer relationships</li><li>Elicitation (requirements gathering)</li><li>Communication and active listening</li><li>Sensitivity and empathy</li></ul><h3>Handling Difficult Conversations</h3><ul><li>Saying 'no'</li><li>The Ladder of Inference</li><li>4-Step approach for handling difficult conversations</li><li>Characteristics of a trusted advisor</li></ul><h3>Communication Best Practices</h3><ul><li>Attunement and active listening</li><li>Exercise: Identifying Effective Techniques</li><li>Communication pitfalls and best practices</li><li>Building rapport and influence</li><li>Words of wisdom</li><li>Exercise: Reflection on Challenges</li></ul><h3>Negotiation Strategies</h3><ul><li>Negotiation basics</li><li>Five phases of negotiation</li><li>Identifying different strategies</li><li>Traditional versus Progressive</li><li>Hard - Soft - Principled</li><li>Exercise: Your Preferred Techniques</li><li>Selecting appropriate strategy for project negotiations</li><li>Common pitfalls to avoid</li><li>The impact of culture on negotiation</li><li>Looking at conflict through the lens of negotiation</li><li>Exercise: Mapping a Resolution</li></ul>


                </section>

The Art of Negotiation: In-House Training

<h2>The Art of Negotiation (Virtual)</h2>
 <p>Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations.</p>
 <p>The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation.</p><h3>What You Will Learn</h3>
 <p>You'll learn how to:</p>
 <ul>
 <li>Master the different ways to say 'no'</li>
 <li>Determine negotiation strategies based on typical client strategies</li>
 <li>Develop solutions to break deadlocks</li>
 </ul><section>
                    <h3>Getting Started</h3> <ul> <li>Introductions</li> <li>Course structure</li> <li>Course goals and objectives</li> <li>Establishing personal learning objectives</li> </ul> <h3>Foundation Concepts</h3> <ul> <li>Exercise: Most Challenging Scenarios and Outcomes</li> <li>Debrief: Impact versus intent</li> <li>Addressing customer expectations</li> <li>Needs versus wants</li> <li>Key skills for managing customer relationships</li> <li>o Elicitation (requirements gathering)</li> <li>o Communication and active listening</li> <li>o Sensitivity and empathy</li> </ul> <h3>Handling Difficult Conversations</h3> <ul> <li>Saying 'no'</li> <li>The Ladder of Inference</li> <li>4-Step approach for handling difficult conversations</li> <li>Characteristics of a trusted advisor</li> </ul> <h3>Communication Best Practices</h3> <ul> <li>Attunement and active listening</li> <li>Exercise: Identifying Effective Techniques</li> <li>Communication pitfalls and best practices</li> <li>Building rapport and influence</li> <li>Words of wisdom</li> <li>Exercise: Reflection on Challenges</li> </ul> <h3>Negotiation Strategies</h3> <ul> <li>Negotiation basics</li> <li>Five phases of negotiation</li> <li>Identifying different strategies</li> <li>o Traditional versus Progressive</li> <li>o Hard - Soft - Principled</li> <li>o Exercise: Your Preferred Techniques</li> <li>Selecting appropriate strategy for project negotiations</li> <li>o Common pitfalls to avoid</li> <li>o The impact of culture on negotiation</li> <li>Looking at conflict through the lens of negotiation</li> <li>Exercise: Mapping a Resolution</li> </ul>


                </section>

The Art of Negotiation (Virtual)

Birmingham

Telford

<div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><section fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(32, 56, 100); box-sizing: border-box;" fr-original-style=" color: rgb(32, 56, 100);">Our Leadership and Management programmes are not just off-the-shelf solutions. They are tailor-made to fit your unique organisation and its specific needs and environment, ensuring every attendee&#39;s sense of relevance and personalisation.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(32, 56, 100); box-sizing: border-box;" fr-original-style=" color: rgb(32, 56, 100);">They include many aspects of our stand-alone workshops, so you can pick and mix the ingredients you want to effect the change you wish to see from the outcomes.&nbsp;</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(32, 56, 100); box-sizing: border-box;" fr-original-style=" color: rgb(32, 56, 100);">We thread your values into our programme to ensure they are inculcated through every workshop and into the minds of all attendees. This helps embed them into everyday thinking and ensures everyone knows why they are critical to your organisation&#39;s success.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(32, 56, 100); box-sizing: border-box;" fr-original-style=" color: rgb(32, 56, 100);">We extend a warm invitation to all Leaders and Managers, irrespective of their hierarchical position or role, to attend this programme. This inclusivity is a testament to our belief that everyone, from the executive team to the newly promoted Manager or Leader, plays a crucial role in your organisation&#39;s success by using the same principles when managing and leading their people.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(32, 56, 100); box-sizing: border-box;" fr-original-style=" color: rgb(32, 56, 100);">Our workshops do not sugarcoat the truth. We say what we mean to ensure clarity and recognition of why the ingredients matter. We do not pick out individuals, we do not embarrass, and many discussions are conducted in groups of three. Those groups then come together to share their thoughts and opinions and learn from each other. This ensures that all voices are heard, all ideas considered, and all challenges shared and addressed as a committed organisation.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(32, 56, 100); box-sizing: border-box;" fr-original-style=" color: rgb(32, 56, 100);">Accountability and responsibility feature in our sessions. Our facilitator is accountable and responsible for ensuring professionalism and honesty; we expect the same from all participants. You are investing in them; in return, they will invest with commitment, effort and diligence.</span></p><p align="center" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(32, 56, 100); box-sizing: border-box;" fr-original-style=" color: rgb(32, 56, 100);">&ldquo;If you stop trying to please others and just do the right thing,</span></strong></p><p align="center" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(32, 56, 100); box-sizing: border-box;" fr-original-style=" color: rgb(32, 56, 100);">with authenticity, transparency, and integrity,</span></strong></p><p align="center" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(32, 56, 100); box-sizing: border-box;" fr-original-style=" color: rgb(32, 56, 100);">you will win the hearts and minds of those about you organically.&rdquo;</span></strong></p></section></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><a name="Events" style="color: rgb(21, 101, 192); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; -webkit-user-select: none; box-sizing: border-box;"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">LENGTH</span></strong></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">7to 10 months (Usually one workshop per month).&nbsp;</span></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">NEXT PROGRAMME START</strong></span></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Let&#39;s chat and confirm a date.</span></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PROGRAMME DELIVERY</strong></span></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">In Person only at your company or a venue (hotel, conference centre) of your choice.&nbsp;</span></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;"><hr style="color: rgb(33, 33, 33); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; -webkit-user-select: none; box-sizing: border-box;" fr-original-style="color: rgb(33, 33, 33);"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 33, 33);"><h2 title="Suitability - Who should attend?" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Suitability - Who should attend?</span></h2><section fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Who Should Attend and Why?</span></h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who</strong>? - All those who lead or manage others and those who will be in the near future (the next 12 months) unless you already have an aspiring leaders programme.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why</strong>? - Most people interested in such a programme are reading this because they already know why it is critical. More often than not, you are trying to decide who to talk to about it.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Those who know people know how different we all are, how political shenanigans cause havoc with open and honest conversations, how people are too afraid to speak out, and how trust is desperately sought after but sadly not yet present. They also know that all this needs &#39;fixing.&#39; At LaPD Solutions, it&rsquo;s what we do.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Organisations that realise their most important resource is their people will also realise they must invest in them to ensure consistency, lived values, and behavioural excellence. <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Only</strong> then will they attain the best possible success and profit margin.</span></p></section></div><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);"><a name="EducationText_TrainingCourseContent" style="color: rgb(21, 101, 192); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a></span><div fr-original-style="" style="box-sizing: border-box;"><h2 title="Training Course Content" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style="color: rgb(33, 33, 33);"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Programme Content (to be designed from your specific needs)</span></h2><section fr-original-style="" style="box-sizing: border-box;"><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style="color: rgb(33, 33, 33);"><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">What is Emotional Intelligence (EI).&nbsp;</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">EI Self Assessment.&nbsp;</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Our Moccasin Approach&reg; and our EI Tree&reg;.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Models of Leadership and designing our perfect leader and manager.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Building &amp; Maintaining Trust.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">My Impact on Others.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">What is inclusive Leadership?</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Equality, Equity, Diversity and Inclusion.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Bias and Unconscious bias.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Groups vs Teams and how they differ.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Delegation and our Delegation Matrix.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Saying &#39;No&#39;&hellip; (the right way).</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">The neuroscience behind decision-making.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Silo/Collaborative working - Approaching change.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">What is a failure, and why do we fear failure so much?</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Organisational Culture, our Values.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Words versus actions!</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">A &#39;People Strategy&#39; - why have one?</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Performance Management - design it.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">The Colleague Engagement Ladder.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Courageous conversations and how to manage them.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Boosting our self-confidence and self-esteem.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Psychological safety; emotional security/safety &ndash; ES2</li></ul><div fr-original-style="" style="box-sizing: border-box;"><span style="caret-color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="caret-color: rgb(71, 85, 119);">See an example of one of our programmes by </span><a href="https://www.lapd.solutions/example-ei-based-leadership-and-management-programmes.html" target="_blank" rel="noopener noreferrer" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><span style="caret-color: rgb(71, 85, 119); color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="caret-color: rgb(71, 85, 119); color: rgb(44, 130, 201);">clicking here</span></a><span style="caret-color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="caret-color: rgb(71, 85, 119);">.</span></div></section></div><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);"><a name="EducationText_Coursedeliverydetails" style="color: rgb(21, 101, 192); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a></span><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style="color: rgb(33, 33, 33);"><h2 title="Course delivery details" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);"> </span></h2><h2 title="Course delivery details" style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);">Programme delivery and venue</h2><section fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.</span></p></section></div></div></div></div></div></div></div></div>

Our Leadership and Management programmes are not just off-the-shelf solutions. They are tailor-made to fit your unique organisation and its specific needs and environment, ensuring every attendee's sense of relevance and personalisation.
They include many aspects of our stand-alone workshops, so you can pick and mix the ingredients you want to effect the change you wish to see from the outcomes. 
We thread your values into our programme to ensure they are inculcated through every workshop and into the minds of all attendees. This helps embed them into everyday thinking and ensures everyone knows why they are critical to your organisation's success.
We extend a warm invitation to all Leaders and Managers, irrespective of their hierarchical position or role, to attend this programme. This inclusivity is a testament to our belief that everyone, from the executive team to the newly promoted Manager or Leader, plays a crucial role in your organisation's success by using the same principles when managing and leading their people.
Our workshops do not sugarcoat the truth. We say what we mean to ensure clarity and recognition of why the ingredients matter. We do not pick out individuals, we do not embarrass, and many discussions are conducted in groups of three. Those groups then come together to share their thoughts and opinions and learn from each other. This ensures that all voices are heard, all ideas considered, and all challenges shared and addressed as a committed organisation.
Accountability and responsibility feature in our sessions. Our facilitator is accountable and responsible for ensuring professionalism and honesty; we expect the same from all participants. You are investing in them; in return, they will invest with commitment, effort and diligence.
“If you stop trying to please others and just do the right thing,
with authenticity, transparency, and integrity,
you will win the hearts and minds of those about you organically.”




LENGTH - For more information about duration, please get in touch with us to discuss your specific needs, or we can offer advice.  
NEXT WORKSHOP START - Please ask for more information as we deliver bespoke closed events for your people at your location or a mutually suitable location.
WORKSHOP DELIVERY - The best environment for this workshop is face-to-face, but we can facilitate this workshop online.



Suitability - Who should attend?
Who Should Attend and Why?
Who? - All those who lead or manage others and those who will be in the near future (the next 12 months) unless you already have an aspiring leaders programme.
Why? - Most people interested in such a programme are reading this because they already know why it is critical. More often than not, you are trying to decide who to talk to about it.
Those who know people know how different we all are, how political shenanigans cause havoc with open and honest conversations, how people are too afraid to speak out, and how trust is desperately sought after but sadly not yet present. They also know that all this needs 'fixing.' At LaPD Solutions, it’s what we do.
Organisations that realise their most important resource is their people will also realise they must invest in them to ensure consistency, lived values, and behavioural excellence. Only then will they attain the best possible success and profit margin.
Programme Content (to be designed from your specific needs)
What is Emotional Intelligence (EI).
EI Self Assessment.
Our Moccasin Approach® and our EI Tree®.
Models of Leadership and designing our perfect leader and manager.
Building & Maintaining Trust.
My Impact on Others.
What is inclusive Leadership?
Equality, Equity, Diversity and Inclusion.
Bias and Unconscious bias.
Groups vs Teams and how they differ.
Delegation and our Delegation Matrix.
Saying 'No'… (the right way).
The neuroscience behind decision-making.
Silo/Collaborative working - Approaching change.
What is a failure, and why do we fear failure so much?
Organisational Culture, our Values.
Words versus actions!
A 'People Strategy' - why have one?
Performance Management - design it.
The Colleague Engagement Ladder.
Courageous conversations and how to manage them.
Boosting our self-confidence and self-esteem.
Psychological safety; emotional security/safety – ES2
See an example of one of our programmes by clicking here.
 
Programme delivery and venue
When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face.
Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station.
We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.

Lapd Solutions Ltd

Leadership Skills

Women In Leadership

Leadership

Employee Management

Delegation

Leadership and Management development, Leadership training, management training, Leadership development

Leadership and Management Programmes

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					<div><p><span>To learn about mindfulness and effectively regaining control of your life, take this course on Certificate in Mindfulness and Self Control.</span></p><p><span>This Certificate in Mindfulness and Self Control  course teaches you how to deal with saying no and how to achieve more by improving your mindset. </span></p><p><span>This course takes you through the various ways to have control of your life. Upon completion, you will be confident in knowing when to say no and what to say no to. Furthermore, this Certificate in Mindfulness and Self Control course highlights the importance of saying no. If you are interested in understanding how to improve your life by doing more of what matters, this course is for you.</span></p></div>
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					<div><p><b>Certificate in Mindfulness and Self Control</b><span> is a best selling course developed by industry experts and already helped tons of students like you. It is suitable for anyone who wants to improve their knowledge and skills in the </span><b>[course_category]</b><span> or relevant sector. </span></p><p><span>This course is accredited by <strong>CPD,</strong></span><b> </b><span>so you will get a career boost upon completing this course. Our </span><b>Certificate in Mindfulness and Self Control</b><span> is packed with </span><b>29</b><span> modules and </span><b>2 hours, 35 minutes</b><span> of study. You will be awarded with a certificate of completion, the proof of your expertise in this field. If you want to get a job or looking for professional skills to excel in this field, a certificate from this course will help you appear as a strong candidate. You can also validate your certification from our website.</span></p><p><span>It doesn't matter if you are willing to study full-time or part-time. This course is designed for any type of student and you can even complete it at your own pace. The materials are accessible from anyplace, any device and anytime. </span></p><p><span>Besides that, our experienced tutors will help you throughout the comprehensive syllabus of this course and answer all your queries through email.</span></p></div>
				</div>
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Course Cloud

Certificate in Mindfulness and Self Control

<p>ð Unlock the Power of Assertive Communication and Transform Your Relationships with 'Mastering Assertive Communication: Setting Boundaries with Grace' Online Course! ð</p><p> </p><p>Module 1: 'NO Is Sometimes The Safest Word' Discover the transformative strength behind the word 'NO' and learn when and how to use it to protect your time, energy, and well-being. Embrace the art of assertive communication to create healthier boundaries.</p><p>Module 2: 'The Biggest Mistakes People Make' Identify common pitfalls in communication and understand how these mistakes hinder assertiveness. Gain insights into recognizing and overcoming these hurdles effectively.</p><p>Module 3: 'Why Is It So Difficult To Say NO' Delve into the psychological and emotional factors that make saying 'NO' challenging. Uncover techniques to manage discomfort and build the confidence to express yourself assertively.</p><p>Module 4: 'How To Say It Without Saying It' Explore indirect yet effective communication methods to convey boundaries gracefully. Learn the subtle yet powerful ways to articulate your needs without explicitly using the word 'NO'.</p><p>Module 5: 'It Is Your Responsibility' Understand the importance of taking ownership of your boundaries and communicating them clearly. Develop strategies to navigate difficult situations while upholding your assertiveness.</p><p>Module 6: 'What Do I Do Next' Equip yourself with practical tools and actionable steps to implement assertive communication in various aspects of your life. Create a personalized plan to maintain boundaries confidently.</p><p> </p><p>ð Join this transformative journey and unlock the keys to assertive communication that will empower you to navigate relationships, professional settings, and personal interactions with confidence and grace. Enroll now in 'Mastering Assertive Communication: Setting Boundaries with Grace' and start your journey towards a more empowered, fulfilling life! ð</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
SAYING NO - TACTICS AND TECHNIQUES</h4><div><div><ul><li><div>
<span></span><h5>
Why Is It So Difficult To Say NO</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
NO Is Sometimes The Safest Word</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
The Biggest Mistakes People Make</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
How To Say It Without Saying It</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
It Is Your Responsibility</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
What Do I Do Next</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Compete High

Mastering Assertive Communication: Setting Boundaries with Grace

<p>The course 'Learn When to Say No' aims to help individuals understand the importance of saying no, the challenges associated with it, and practical strategies for saying no effectively. Participants will learn what situations to say no to, when to say no, and how to communicate their boundaries confidently.</p>
<h3><strong>Learning Outcomes:</strong></h3>
<ol>
<li>Recognize the significance of saying no and comprehend the difficulties in doing so.</li>
<li>Identify specific situations where saying no is appropriate and learn to determine the right timing for expressing no.</li>
<li>Develop effective communication skills to confidently say no in various scenarios.</li>
<li>Acquire practical strategies and tools to handle challenging situations and navigate through potential conflicts when saying no.</li>
</ol>
<h3><b>Why buy this Learn When to Say No?</b></h3>
<ol>
<li><span>Unlimited access to the course for forever</span></li>
<li><b>Digital Certificate, Transcript, student ID</b><span> all included in the price</span></li>
<li><span>Absolutely no hidden fees</span></li>
<li><span>Directly receive </span><b>CPD </b><span>accredited qualifications after course completion</span></li>
<li><span>Receive one to one assistance on every weekday from professionals</span></li>
<li><span>Immediately receive the PDF certificate after passing</span></li>
<li><span>Receive the original copies of your certificate and transcript on the next working day</span></li>
<li><span>Easily learn the skills and knowledge from the comfort of your home</span></li>
</ol>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials of the </span><b>Learn When to Say No</b><span> there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.</span></p>
<h3><b>Who is this course for?</b></h3>
<p><span>This </span><b>Learn When to Say No</b><span> course is ideal for</span></p>
<ul>
<li><span>Students</span></li>
<li><span>Recent graduates</span></li>
<li><span>Job Seekers</span></li>
<li><span>Anyone interested in this topic</span></li>
<li><span>People already working in the relevant fields and want to polish their knowledge and skill.</span></li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Learn When to Say No</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning.This </span><b>Learn When to Say No</b><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Career path</b></h3>
<p><span>As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This </span><b>Learn When to Say No </b><span>is a great way for you to gain multiple skills from the comfort of your home.</span></p><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"> Section 01: The Why of No - why No matters and why it's hard to say</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Why is No Important?</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Why is No Difficult? Your Inner Gopher</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Why is No Difficult? Six things that Drive you to Say Yes</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 02: The What of No - What to say No to, and when to say it</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Challenge your Instincts on No</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What to Say No to</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Specific things to Say No to</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>When to Say No</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What are your Choices?</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>When to Say No to Relationships</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What does No Mean?</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 03: How to say NO in lots of situations</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to be Happy with No</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Decide Yes or No: Six Tools to Help Make Your Decision</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Decide Yes or No: Six Ways of Thinking about Any Problem</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Make No Feel Easier</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Say No</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to say No to Friends and Loved Ones</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to say No to your Customers</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to say No to False Assumptions</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to say No to Temptation</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Get on with it: How to say No to Procrastination</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Get on with it: How to say No to Procrastination</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to say No in Negotiations</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>More Tips on How to Say No</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 04: The What if of No; I've got you covered</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What if they Resist your No?</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What if you want to Say Yes?</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Four 'What if?' Questions</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What if you don't Follow my Advice?</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - Learn When to Say No</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Learning To Learn

Learn When to Say No

<h2><strong>Instructor-led training online.<img class="alignright size-full wp-image-17112 lazyloaded" title="Secretary PA Training 1" src="https://taylor-mason.co.uk/wp-content/uploads/2020/04/transparent-image-man-online-training-.png" sizes="(max-width: 150px) 100vw, 150px" srcset="https://taylor-mason.co.uk/wp-content/uploads/2020/04/transparent-image-man-online-training-.png 150w, https://taylor-mason.co.uk/wp-content/uploads/2020/04/transparent-image-man-online-training--100x150.png 100w" alt="Online Training" width="150" height="225" data-src="https://taylor-mason.co.uk/wp-content/uploads/2020/04/transparent-image-man-online-training-.png" data-srcset="https://taylor-mason.co.uk/wp-content/uploads/2020/04/transparent-image-man-online-training-.png 150w, https://taylor-mason.co.uk/wp-content/uploads/2020/04/transparent-image-man-online-training--100x150.png 100w" /></strong></h2>
<p data-wpmeteor-mouseover="true" data-wpmeteor-mouseout="true"><strong>Courses are also delivered as Instructor-led training online.&nbsp;</strong>Instructors deliver training in a&nbsp;classroom&nbsp;format, as an interactive workshop, demonstrating with the opportunity for learners to practice, virtually, using&nbsp;<a href="https://en.wikipedia.org/wiki/Video-conferencing" target="_blank" rel="noopener">video-conferencing</a>&nbsp;tools. The instructors have facilitation and teaching skills, where they use different methods to engage learners and embrace different&nbsp;<a href="https://en.wikipedia.org/wiki/Learning_styles" target="_blank" rel="noopener">learning styles</a>. Please contact us if you would discuss this further.&nbsp;<a title="Call Or email US" href="https://taylor-mason.co.uk/contact-us/">Contact Us.</a></p>
<h3 class="padb5 evo_h3">TRAINING COURSE DETAILS</h3>
<div class="eventon_desc_in">
<h3>SECRETARY &amp; PA TRAINING</h3>
<p>During this two day course, you will develop a learning-based action plan to take back to your workplace ensuring that you can put the learning into action as soon as you are back at your&nbsp;desk.</p>
<p>Behind every successful Chief Executive Officer is a secretary that makes sure everything is attended to each day. Whether your company is in the field of telecommunications, food or retail, for example, executive secretaries play a pivotal role in your operations. Without a secretary or executive PA to schedule these, someone in your business may miss an important meeting or find themselves with a scheduling conflict. Of course, these problems can limit productivity and even cost the company money or other resources.</p>
<p>These are just some of the many reasons why it is important to have competent secretaries attending to your top officers. Becoming a top PA is so important that this role must be recognised and further developed. Good quality and effective business administration courses, secretarial courses and PA courses are what is needed with a focus on&nbsp;<strong>secretarial pa development</strong>.</p>
<p><strong>What you will learn:</strong></p>
<p align="JUSTIFY">During this two day course, you will develop a learning-based action plan to take back to your workplace ensuring that you can put the learning into action as soon as you are back at your&nbsp;desk.</p>
<h4><strong>The knowledge and practical skills you will learn&nbsp;include:</strong></h4>
<ul>
<li>Planning&nbsp;&amp;&nbsp;Organisation</li>
<li>Management&nbsp;Skills</li>
<li>Communication&nbsp;Skills</li>
<li>Meetings and&nbsp;Presentations</li>
<li>Departmental Improvement Suggestions</li>
</ul>
<p>&nbsp;</p>
<h4>During the course you cover:</h4>
<p>During this interactive, linked and practical secretary/PA development course you will learn:</p>
<p><em><strong>Planning&nbsp;&amp;&nbsp;Organisation</strong></em></p>
<ul>
<li>Time management&nbsp;skills</li>
<li>Using a time management&nbsp;matrix</li>
<li>Planning&nbsp;&amp;&nbsp;prioritising&nbsp;workloads</li>
<li>Managing workloads to meet timelines</li>
<li>Eliminating time&nbsp;wasters</li>
<li>Setting SMART&nbsp;objectives</li>
<li>Motivate yourself to use time creatively and&nbsp;productively</li>
</ul>
<p><em><strong>Management&nbsp;Skills</strong></em></p>
<ul>
<li>Managing self and&nbsp;others</li>
<li>Effective&nbsp;delegation</li>
<li>Performance&nbsp;management</li>
<li>Building&nbsp;relationships</li>
<li>Managing day to day&nbsp;situations</li>
<li>Action plans based on planning, organising and management&nbsp;skills</li>
</ul>
<p><em><strong>Communication&nbsp;Skills</strong></em></p>
<ul>
<li>Spoken communication &ndash; overview of telephone, face to face, body language, tone&nbsp;&amp;&nbsp;words</li>
<li>Written communication &ndash; overview of business writing, composing professional emails, faxes, memos,&nbsp;letters</li>
</ul>
<p><em><strong>Assertiveness&nbsp;Skills</strong></em></p>
<ul>
<li>Being assertive and not aggressive in the&nbsp;workplace</li>
<li>Saying no&nbsp;assertively</li>
<li>Understanding&nbsp;assertiveness</li>
</ul>
<p><em><strong>Meetings</strong></em></p>
<ul>
<li>Meeting&nbsp;preparation</li>
<li>Overview of successful minute&nbsp;taking</li>
<li>Preparing and delivering&nbsp;presentations</li>
<li>Action plans linked to communication, assertiveness and&nbsp;meetings</li>
<li>Departmental Improvement Suggestions&nbsp;</li>
</ul>
</div>

EduTech - Taylor Mason

During this 2 day course, you will develop a learning-based action plan to use in your workplace ensuring that you can put the learning into action.

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