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Level 5 Diploma in Customer Service  - QLS Endorsed

Level 5 Diploma in Customer Service - QLS Endorsed

  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • On-Demand course

  • 19 hours

  • All levels

Description

Turn your skills into a competitive advantage that is recognised globally and endorsed for quality by QLS, the UK's most reputable high-quality course auditor.

Know how to get one-time visitors into devoted customers by mastering effective techniques! Fill in the gaps for better efficiency and productivity. Learn and develop more advanced skills to become a confident Customer Service Advisor. Enrol now to help make or break companies with your incredible skills because people remember how a company treated them more vividly than their products.

This premium QLS endorsed course comes with intensive study modules, dedicated tutor assistance, flexible learning opportunity and a globally recognised Customer Service certification all-together. Thus, successful completion of our course will give you limitless opportunities anywhere and everywhere, since the value of QLS endorsed courses are quite high, to say the least!!

What's more, the quality of our first-class of this course is uncompromising for both you and us. You will be taught the richest of materials from this exquisite course, enabling you to open up a vast world of this opportunities for you to grasp and gain success from. For the price point, this course is actually an absolute steal! It's an investment you absolutely do not want to miss out on!

So, why delay any longer? Benefit your career progression by joining us today and distinguish yourself as, unquestionably, the most skilled one in your workplace!

Why Learn Customer Service with us:

We, as one of the leading eLearning service providers across the globe, strive to provide all our learners with the best eLearning experience possible that can make a real difference in their career progression.

Our Service for the course Includes:

  • Intensive Study Notes

  • Tutor Support

  • Assignment Help

  • QLS Endorsed Advisor Certificate

  • 24/7 Learning Portal Access

  • Widely Compatible Study Materials

Course Curriculum

Module :01

  • Understanding Customer Service

  • Identifying Customer Expectations

  • Providing Excellent Customer Service

Module: 02

  • Focusing on Your Customer

  • Customer Service and the Telephone

  • Handling Complaints

  • Enduring Stress during Customer Service

Module: 03

  • Communication Skills in Customer Service

  • Dealing With Challenges Assertively

  • Dealing With Difficult People

  • Dealing With Stress in Customer Service

  • Meeting Expectations

  • Setting Goals in Customer Service

  • Seven Steps to Customer Problem Solving

  • Telephone Techniques

  • The Fifth Critical Element - Measure It

  • The Fourth Critical Element - Be a Problem Solver

  • The Second Critical Element - Defined in Your Organization

  • The Sixth Critical Element - Reinforce It

  • The Third Critical Element - Given Life by the Employees

  • What is Customer Service

  • Who Are Your Customers?

Module: 04

  • Six Critical Elements in Customer Service

  • Understanding Leadership in Customer Service

  • Five Practices of Leadership in Customer Service

Module: 05

  • Asking the Right Questions

  • Close with Vocals

  • Closing Down the Voice

  • Cold and Warm Calls in Customer Service

  • Developing a Script

  • Did You Hear Me?

  • It's More Than Just a Phase

  • Negotiation Techniques in Customer Service

  • News from Within

  • Perfecting the Script in Customer Service

  • Phone Tag and Getting the Call Back

  • Sales by Phone

  • Saying No in Customer Service

  • Staying Out of Voice Mail Jail

  • Stress Busting

  • Taking Messages

  • This is My Mentor

  • To Serve and Delight in Customer Service

  • Verbal Communication Techniques

  • What's Missing in Telephone Communication?

  • Who are Your Customers?

Module: 06

  • Building the Future in Customer Service

  • Checklist for Success

  • Considerations in Tool Selection

  • Customer Relationship Management

  • Evaluating and Reviewing Your Program

  • Homegrown vs. Application Service Provider

  • Requirement Driven Product Selection

  • Strategies for Customer Retention

  • The Development Team

  • What CRM Is and Who It Serves

Module: 07

  • Getting Started

  • It Starts at the Top

  • Peer Training in Customer Service

  • How to Build Rapport

  • Learn to Listen

  • Manners Matter - Etiquette & Customer Service (I)

  • Manners Matter - Etiquette & Customer Service (II)

  • Handling Difficult Customers

  • Getting the Necessary Information

  • Performance Evaluations

  • Training Doesn't Stop

  • Wrapping Up

Assessment & Certification

Learners must submit a comprehensive summerised assignment on all the units that will be assessed by our expert tutor if all the learning outcomes are met as per the standard set by QLS. After the quality check, learner will be provided with the Advisor Course certificate.

Endorsed Certificate of Achievement from the Quality Licence Scheme

An endorsed certificate will be issued to learners at the end of the course as recognition of course completion. Provided that learner completes all the assessment of Customer Service can claim for certificate.

Endorsement:

QLS endorsed this certified course as a highly qualified, non-regulated provision and training programme. There will be a trainer to answer all your questions including your progression routes into further higher education.

CPD

15 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

Our course is open for everyone. This course is ideal for those who aspire to gain in-depth knowledge & efficient skill to embark into the relevant sector as a promising Customer Service potential.

Requirements

There are no formal requirements needed for this course. So learners do not require any prior qualifications to enrol in this Customer Service course.

About The Provider

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