Name: Telephone Skills at QLS Level 2
Price: 105 GBP
Availability: InStock

<h1>Introduction<br />
</h1>
<p>Secretaries are an integral part of any team. What once started as a simple role of keeping secrets and relaying messages has over time progressed into a career in and of itself. Secretaries are the ones who are responsible for keeping the team organised, informed and working towards the set goals determined by upper management. But there is definitely far more to this simple role than meets the eye. People who take the time to understand what it means to be an effective secretary often benefit from a deeper understanding about the job, develop a better sense of professionalism, and get to perfect their office skills, among many other benefits. Being a secretary is more than paperwork, it comes with many responsibilities and opportunities for growing professionals. This course will give you all the information you need to become an effective secretary.</p>
<p> </p>
<h1>What You Will Learn:</h1>
<ul>
<li>About the different types of secretaries and related professions</li>
<li>About the role of an effective secretary and their responsibilities</li>
<li>About the certifications, qualities and skills needed to become and effective secretary</li>
<li>About the various challenges and perks of working as a secretary for both men and women</li>
</ul>
<h1>The Benefits of Taking This Course:</h1>
<ul>
<li>Understand how to develop your skills which will help in various office settings</li>
<li>Understand how different industries use secretaries with different skill sets</li>
<li>Gain knowledge that can help you become an integral part of any office team</li>
<li>Gain a deeper understanding of business, business protocols and the day to day business interactions with clients</li>
</ul>
<h1>Course Modules:</h1>
<ul>
<li>Module 01: Types of Secretarial Positions</li>
<li>Module 02: The Role and Responsibilities of a Secretary</li>
<li>Module 03: Certifications, Skills and Qualities of an Effective Secretary</li>
<li>Module 04: The perks and Challenges of Working in a Secretarial Position</li>
</ul>

OnlineCoursesLearning.com

The Effective Secretary

General Admission

<p><strong>Sales Overview: Delivery Driver Online Course</strong></p><p>Are you ready to embark on a fulfilling career as a delivery driver? Welcome to our comprehensive 'Delivery Driver Online Course' designed to equip you with the essential skills, knowledge, and strategies to excel in the dynamic world of delivery driving. Whether you're delivering food, packages, or goods, this course is your passport to success on the road.</p><p> </p><p><strong>Module 1: Introduction to Delivery Driver</strong> In this introductory module, you'll gain insights into the role of a delivery driver, its significance in various industries, and the opportunities it offers. Understand the responsibilities, expectations, and potential career paths available to delivery drivers.</p><p><strong>Module 2: Challenges and Strategies for Delivery Drivers</strong> Navigate through the unique challenges faced by delivery drivers, from time management to navigating through traffic. Learn effective strategies to overcome obstacles, optimize routes, and ensure timely deliveries, even in the most demanding situations.</p><p><strong>Module 3: Safety Considerations and Best Practices for Delivery Drivers</strong> Safety is paramount in delivery driving. Explore safety protocols, defensive driving techniques, and hazard awareness to minimize risks and protect yourself, your cargo, and others on the road. From inclement weather to handling emergencies, you'll be prepared for any scenario.</p><p><strong>Module 4: Customer Service Skills for Delivery Drivers</strong> Delivering more than just packages, this module hones your customer service skills to delight customers with every delivery. From professionalism to handling customer inquiries and complaints, learn how to leave a positive and lasting impression.</p><p><strong>Module 5: Tools and Technologies for Efficient Delivery Driving</strong> Discover the latest tools, technologies, and apps that streamline delivery operations and enhance efficiency. From GPS navigation systems to route optimization software, leverage cutting-edge solutions to maximize productivity and minimize downtime.</p><p><strong>Module 6: Ethical Considerations and Challenges for Delivery Drivers</strong> Ethics and integrity are the cornerstones of successful delivery driving. Explore ethical dilemmas, privacy concerns, and legal considerations that impact delivery drivers. Uphold ethical standards and navigate through challenging situations with integrity and professionalism.</p><p><strong>Module 7: Recap and Future Development as a Delivery Driver</strong> In this concluding module, reflect on your journey as a delivery driver and identify areas for growth and development. Set goals, explore opportunities for advancement, and chart your course for continued success in the dynamic field of delivery driving.</p><p> </p><p><strong>Why Choose Our Delivery Driver Online Course?</strong></p><ul><li>Flexible Learning: Access modules anytime, anywhere, and at your own pace.</li><li>Expert Guidance: Learn from industry professionals and subject matter experts.</li><li>Interactive Content: Engaging multimedia content, quizzes, and practical exercises enhance learning retention.</li><li>Career Advancement: Gain a competitive edge and unlock opportunities for career advancement in the delivery industry.</li></ul><p> </p><p>Don't miss this opportunity to elevate your delivery driving skills and embark on a rewarding career journey. Enroll in our 'Delivery Driver Online Course' today and drive your success on the road ahead!</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1: Introduction to Delivery Driver</h4><div><div><ul><li><div>
<span></span><h5>
Introduction to Delivery Driver</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2: Challenges and Strategies for Delivery Drivers</h4><div><div><ul><li><div>
<span></span><h5>
Challenges and Strategies for Delivery Drivers</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3: Safety Considerations and Best Practices for Delivery Drivers</h4><div><div><ul><li><div>
<span></span><h5>
Safety Considerations and Best Practices for Delivery Drivers</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4: Customer Service Skills for Delivery Drivers</h4><div><div><ul><li><div>
<span></span><h5>
Customer Service Skills for Delivery Drivers</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5: Tools and Technologies for Efficient Delivery Driving</h4><div><div><ul><li><div>
<span></span><h5>
Tools and Technologies for Efficient Delivery Driving</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 6: Ethical Considerations and Challenges for Delivery Drivers</h4><div><div><ul><li><div>
<span></span><h5>
Ethical Considerations and Challenges for Delivery Drivers</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 7: Recap and Future Development as a Delivery Driver</h4><div><div><ul><li><div>
<span></span><h5>
Recap and Future Development as a Delivery Driver</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Compete High

Delivery Driver Online Course

<p>Picture yourself as a confident and competent concierge, providing exceptional customer service with ease. Or imagine yourself as a skilled waiter, delivering outstanding service and impressing your customers with your knowledge and professionalism. And what about your public speaking skills? Picture yourself commanding the stage, captivating your audience with your powerful words and confident presence.</p><p>This bundle offers 3 QLS-endorsed courses, covering all the critical aspects of these careers, from customer service to public speaking techniques. And once you complete each course, you'll receive a hardcopy certificate to showcase your achievements and demonstrate your commitment to professional development.</p><p>In addition to the QLS-endorsed courses, this bundle also includes 5 CPD-QS accredited courses, including Receptionist Skills, Medical Receptionist, 200 Common English Idioms and Phrases, Teaching English as Foreign Language (TEFL) Certificate, and English: Spelling, Punctuation and Grammar. And also 5 CPD QS accredited career development courses. These courses will further enhance your skills and help you in your career development.</p><p>Enrol in this comprehensive training bundle today and take your first step towards a successful and fulfilling career in the hospitality and public speaking industry!</p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01:</strong> Certificate in Hospitality - Concierge at QLS Level 3</li><li><strong>Course 02:</strong> Diploma in Public Speaking at QLS Level 5</li><li><strong>Course 03:</strong> Diploma in Waiter Training at QLS Level 4</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 04:</strong> Receptionist Skills</li><li><strong>Course 05:</strong> Medical Receptionist</li><li><strong>Course 06:</strong> 200 Common English Idioms and Phrases</li><li><strong>Course 07:</strong> Teaching English as Foreign Language (TEFL) Certificate</li><li><strong>Course 08:</strong> English: Spelling, Punctuation and Grammar</li></ul><p>Take your career to the next level with our bundle that includes not only technical courses but also<strong> five guided courses</strong> focused on personal development and<strong> career growth</strong>.</p><ul><li><strong>Course 09:</strong> Career Development Plan Fundamentals</li><li><strong>Course 10: </strong>Networking Skills for Personal Success</li><li><strong>Course 11: </strong>Boost Your Confidence and Self-Esteem</li><li><strong>Course 12: </strong>Practical Time Management Masterclass</li><li><strong>Course 13: </strong>Training For Anxiety &amp; Stress Management</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Understanding the fundamentals of concierge services, including customer service, work environment and etiquettes, emergency measures, and more.</li><li>Developing effective public speaking skills, including tips for appearing confident, overcoming presentation fears, and commanding with your body and voice.</li><li>Gaining the knowledge and skills to become a better waiter, including customer service, equipment handling, hygiene, food and beverage control, and more.</li><li>Improving your receptionist skills, including customer service, communication, and more.</li><li>Developing your medical receptionist skills, including patient registration, appointment scheduling, and more.</li><li>Acquiring knowledge of 200 common English idioms and phrases, helping you improve your English language skills.</li><li>Becoming proficient in teaching English as a foreign language, including lesson planning, assessment, and more.</li></ul><p><strong>Please Note:</strong> Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p><strong>Hospitality - Concierge</strong>: This comprehensive course covers all the fundamental aspects of concierge services. You will learn about the different types of concierge services, the necessary skills for any concierge, and the principles for a concierge service business. You will also learn about delivering customer service, the work environment and etiquette, and emergency measures for a hotel concierge. By the end of the course, you will be well-equipped to provide exceptional customer service and excel in your role as a concierge.</p><p><strong>Waiter Training</strong>: This course is designed to help you become a better waiter. You will learn about customer service and the service sequence, equipment handling techniques, hygiene, beverage and tobacco, and more. You will also learn about understanding risks and preventive measures, food and beverage control, and selling techniques, as well as tips and hints for success in the waiter profession. Whether you're just starting out or looking to improve your skills, this course will provide you with the knowledge and tools you need to succeed.</p><p><strong>Public Speaking Training</strong>: This course is ideal for aspiring public speakers or anyone looking to improve their public speaking skills. You will learn how to start with a killer opener, command with your body, convince with your voice, overcome your presentation fears, and appear confident and credible. You will also learn how to rule the room and handle Q&amp;A sessions. By the end of the course, you will be confident and competent in your public speaking abilities and ready to take on any speaking engagement.</p><p><strong>Certificate</strong></p><p>QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field.<br />The <strong>Quality Licence Scheme</strong> is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters.<br />Upon completion, learners will receive <strong>Three QLS Endorsed hard copy certificates</strong>, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        40 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Individuals looking to start a career in the hospitality industry as a concierge or waiter</li><li>Hospitality professionals looking to improve their skills and knowledge</li><li>Aspiring public speakers looking to develop their public speaking skills</li><li>Receptionist or medical receptionist looking to improve their skills and advance their career</li><li>English language learners looking to improve their language skills</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Concierge - £20,000 - £30,000</li><li>Waiter - £16,000 - £25,000</li><li>Public Speaker - £30,000 - £80,000</li><li>Receptionist - £16,000 - £22,000</li><li>Medical Receptionist - £18,000 - £25,000</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Imperial Academy

Level 3, 4 & 5 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

Concierge, Waiter Training with Public Speaking Training

<p>Gaining thorough knowledge or specialising in a specific field requires finding relevant courses in the proper order. This is a daunting task for anyone, especially someone who needs a broad understanding of the subject. Moreover, It can take a lot of work to find a thorough course on a particular topic, especially one that starts at the very beginning and covers everything. Hence, to make life easier, we present you with this all-inclusive, cutting-edge CRM and PR bundle to help you in this endeavour.</p> <p>Experts design our CRM and PR bundle to prepare you for the challenges of this ever-competitive world. The courses in the bundle include practical and real-life scenarios and theories to help you become familiar with the most recent developments in this rapidly expanding CRM and PR sector. Furthermore, you'll be in complete charge of your learning journey; you can learn anywhere and anytime.</p> <p>To make your learning process as smooth as possible, our team has prepared round-the-clock to answer your every query. So, don't hesitate to enrol in the CRM and PR bundle and gain a competitive advantage.</p> <p><strong>Learning Outcomes</strong></p> <p>This unique bundle will help you to-</p> <ul> <li>Acquire a deeper understanding of CRM and PR</li><li>Help you in achieving your career goal</li><li>Make you confident in your knowledge and skills</li><li>Be aware of the employment trends in related industries.</li><li>Adapt to an ever-changing industry</li></ul><p>The CRM and PR resources were created with the help of experts, and all subject-related information is kept updated regularly to ensure learners stay caught up on the latest developments.</p> <p><strong>Course Curriculum</strong></p> <p><strong>Course 1: CRM (Level 4 at QLS)</strong></p> <ul> <li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul> <p><strong>Course 2: PR : Public Relation &amp; Media (Level 4 at QLS)</strong></p> <ul> <li>Introduction to Public Relations</li><li>Concepts of Public Relations</li><li>Management and Organisation of Public Relations</li><li>Public Relations Tactics and Research</li><li>Major Fields of Public Relations Practice Part I</li><li>Major Fields of Public Relations Practice Part II</li><li>Social Media and PR</li><li>Crisis management</li><li>Ethics &amp; Professionalism in Public Relations</li></ul> <p><strong>Certification</strong></p> <p>Learners will get 2 QLS Endorsed Certificate + 2 CPD Accredited Certificate of achievement directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        80 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Anyone who is interested in a particular field, wants to strengthen their resume, or wants to grow in their career would benefit from this CRM and PR bundle.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Anyone can enrol in this Training.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>You will get a competitive edge and have access to a variety of employment prospects after completing this CRM and PR bundle.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>2 PDF CPD Certificate Completely free of charge.</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>2 Hard Copy QLS Endorsed Certificate Completely free of charge.</p> </div>

                        </div>

Online Course Marketing

CRM (Customer Relationship Management)

Professional Skills Course (PSC)

Trainers Course

Certificate in Mortgage Advice & Practice (CEMAP)

Continuous Professional Development (CPD)

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

CRM and PR - Double Endorsed Certificate

<p>Attaining detailed knowledge or specialising in a distinct field requires finding relevant courses in the proper order. This is a daunting task for anyone, especially someone who needs a broad understanding of the subject. Moreover, It can take a lot of work to find a thorough course on a particular topic, especially one that starts at the very beginning and covers everything. Hence, to make life easier, we present you with this all-inclusive, cutting-edge PR and CRM bundle to help you in this endeavour.</p><p>Our PR and CRM bundle is expertly designed to prepare you for the challenges of this ever-competitive world. The courses in the bundle include practical and real-life scenarios and theories to help you become familiar with the most recent developments in this rapidly expanding PR and CRM sector. Furthermore, you'll be in complete charge of your learning journey; you can learn anywhere and anytime.</p><p>To make your learning process as smooth as possible, our team has prepared round-the-clock to answer your every query. So, don't hesitate to enrol in the PR and CRM bundle and gain a competitive advantage.</p><p><strong>Learning Outcomes</strong></p><p>This unique bundle will help you to-</p><ul><li>Acquire a deeper understanding of PR and CRM</li><li>Help you in achieving your career goal</li><li>Make you confident in your knowledge and skills</li><li>Be aware of the employment trends in related industries.</li><li>Adapt to an ever-changing industry</li></ul><p>The PR and CRM resources were created with the help of experts, and all subject-related information is kept updated regularly to ensure learners stay caught up on the latest developments.</p><p><strong>Course Curriculum</strong></p><p><strong>Course 1: - PR : Public Relation Training (Level 4 at QLS)</strong></p><ul><li>Introduction to Public Relations</li><li>Concepts of Public Relations</li><li>Management and Organisation of Public Relations</li><li>Public Relations Tactics and Research</li><li>Major Fields of Public Relations Practice Part I</li><li>Major Fields of Public Relations Practice Part II</li><li>Social Media and PR</li><li>Crisis management</li><li>Ethics &amp; Professionalism in Public Relations</li></ul><p><strong>Course 2: - CRM (Level 4 at QLS)</strong></p><ul><li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul><p><strong>Certification</strong></p><p>Learners will get 2 QLS Endorsed Certificate + 2 CPD Accredited Certificate of achievement directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        80 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone who is interested in a particular field, wants to strengthen their resume, or wants to grow in their career would benefit from this PR and CRM bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Anyone can enrol in this Training.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>You will get a competitive edge and have access to a variety of employment prospects after completing this PR and CRM bundle.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>2 Free CPD Accredited PDF Certificate</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>2 Hard Copy QLS Endorsed certificate Completely free of charge.</p> </div>

                        </div>

Assessment Practising Certificate (APC)

Chartered Institute of Personnel Development (CIPD)

2 QLS Endorsed Course | Free PDF & Hardcopy Certificates | 80 CPD Points | Lifetime Access | Installment Payment

PR and CRM Training  - Double Endorsed Certificate

<p>Gaining thorough knowledge or specialising in a specific field requires finding relevant courses in the proper order. This is a daunting task for anyone, especially someone who needs a broad understanding of the subject. Moreover, It can take a lot of work to find a thorough course on a particular topic, especially one that starts at the very beginning and covers everything. Hence, to make life easier, we present you with this all-inclusive, cutting-edge CRM and PR bundle to help you in this endeavour.</p><p>Experts design our CRM and PR bundle to prepare you for the challenges of this ever-competitive world. The courses in the bundle include practical and real-life scenarios and theories to help you become familiar with the most recent developments in this rapidly expanding CRM and PR sector. Furthermore, you'll be in complete charge of your learning journey; you can learn anywhere and anytime.</p><p>To make your learning process as smooth as possible, our team has prepared round-the-clock to answer your every query. So, don't hesitate to enrol in the CRM and PR bundle and gain a competitive advantage.</p><p><strong>Learning Outcomes</strong></p><p>This unique bundle will help you to-</p><ul><li>Acquire a deeper understanding of CRM and PR</li><li>Help you in achieving your career goal</li><li>Make you confident in your knowledge and skills</li><li>Be aware of the employment trends in related industries.</li><li>Adapt to an ever-changing industry</li></ul><p>The CRM and PR resources were created with the help of experts, and all subject-related information is kept updated regularly to ensure learners stay caught up on the latest developments.</p><p><strong>Course Curriculum</strong></p><p><strong>Course 1: CRM: CRM (Customer Relationship Management) (Level 4 at QLS)</strong></p><ul><li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul><p><strong>Course 2: PR : Public Relation &amp; Media (Level 4 at QLS)</strong></p><ul><li>Introduction to Public Relations</li><li>Concepts of Public Relations</li><li>Management and Organisation of Public Relations</li><li>Public Relations Tactics and Research</li><li>Major Fields of Public Relations Practice Part I</li><li>Major Fields of Public Relations Practice Part II</li><li>Social Media and PR</li><li>Crisis management</li><li>Ethics &amp; Professionalism in Public Relations</li></ul><p><strong>Certification</strong></p><p>Learners will get 2 QLS Endorsed Certificate + 2 CPD Accredited Certificate of achievement directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        80 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone who is interested in a particular field, wants to strengthen their resume, or wants to grow in their career would benefit from this CRM and PR bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Anyone can enrol in this Training.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>You will get a competitive edge and have access to a variety of employment prospects after completing this CRM and PR bundle.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>2 PDF CPD Certificate Completely free of charge.</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>2 Hard Copy QLS Endorsed Certificate Completely free of charge.</p> </div>

                        </div>

CRM and PR  Training - Double Endorsed Certificate

<p>Gaining thorough knowledge or specialising in a specific field requires finding relevant courses in the proper order. This is a daunting task for anyone, especially someone who needs a broad understanding of the subject. Moreover, It can take a lot of work to find a thorough course on a particular topic, especially one that starts at the very beginning and covers everything. Hence, to make life easier, we present you with this all-inclusive, cutting-edge Customer Relationship Management and Public Relations  bundle to help you in this endeavour.  </p> <p>Experts design our Customer Relationship Management and Public Relations  bundle to prepare you for the challenges of this ever-competitive world. The courses in the bundle include practical and real-life scenarios and theories to help you become familiar with the most recent developments in this rapidly expanding Customer Relationship Management and Public Relations  sector. Furthermore, you'll be in complete charge of your learning journey; you can learn anywhere and anytime.</p> <p>To make your learning process as smooth as possible, our team has prepared round-the-clock to answer your every query. So, don't hesitate to enrol in the Customer Relationship Management and Public Relations  bundle and gain a competitive advantage.</p> <p><strong>Learning Outcomes</strong></p> <p>This unique bundle will help you to-</p> <ul> <li>Acquire a deeper understanding of Customer Relationship Management and Public Relations </li><li>Help you in achieving your career goal </li><li>Make you confident in your knowledge and skills</li><li>Be aware of the employment trends in related industries.</li><li>Adapt to an ever-changing industry</li></ul><p>The Customer Relationship Management and Public Relations  resources were created with the help of experts, and all subject-related information is kept updated regularly to ensure learners stay caught up on the latest developments.</p> <p><strong>Course Curriculum</strong></p> <p><strong>Course 1: Customer Relationship Management (Level 4 at QLS)</strong></p> <ul> <li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul> <p><strong>Course 2: PR : Public Relation &amp; Media (Level 4 at QLS)</strong></p> <ul> <li>Introduction to Public Relations </li><li>Concepts of Public Relations </li><li>Management and Organisation of Public Relations </li><li>Public Relations Tactics and Research </li><li>Major Fields of Public Relations Practice Part I </li><li>Major Fields of Public Relations Practice Part II </li><li>Social Media and PR </li><li>Crisis management </li><li>Ethics &amp; Professionalism in Public Relations</li></ul> <p><strong>Certification</strong></p> <p>Learners will get 2 QLS Endorsed Certificate + 2 CPD Accredited Certificate of achievement directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        80 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Anyone who is interested in a particular field, wants to strengthen their resume, or wants to grow in their career would benefit from this Customer Relationship Management and Public Relations  bundle.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Anyone can enrol in this Training.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>You will get a competitive edge and have access to a variety of employment prospects after completing this Customer Relationship Management and Public Relations  bundle.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>2 PDF CPD Certificate Completely free of charge.</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>2 Hard Copy QLS Endorsed Certificate Completely free of charge.</p> </div>

                        </div>

Customer Relations

Customer Relationship Management

Customer Relationship Management and Public Relations - Double Endorsed Certificate

<p>Gaining thorough knowledge or specialising in a specific field requires finding relevant courses in the proper order. This is a daunting task for anyone, especially someone who needs a broad understanding of the subject. Moreover, It can take a lot of work to find a thorough course on a particular topic, especially one that starts at the very beginning and covers everything. Hence, to make life easier, we present you with this all-inclusive, cutting-edge Public Relation &amp; Customer Relationship Management  bundle to help you in this endeavour.  </p> <p>Experts design our Public Relation &amp; Customer Relationship Management  bundle to prepare you for the challenges of this ever-competitive world. The courses in the bundle include practical and real-life scenarios and theories to help you become familiar with the most recent developments in this rapidly expanding Public Relation &amp; Customer Relationship Management  sector. Furthermore, you'll be in complete charge of your learning journey; you can learn anywhere and anytime.</p> <p>To make your learning process as smooth as possible, our team has prepared round-the-clock to answer your every query. So, don't hesitate to enrol in the Public Relation &amp; Customer Relationship Management  bundle and gain a competitive advantage.</p> <p><strong>Learning Outcomes</strong></p> <p>This unique bundle will help you to-</p> <ul> <li>Acquire a deeper understanding of Public Relation &amp; Customer Relationship Management </li><li>Help you in achieving your career goal </li><li>Make you confident in your knowledge and skills</li><li>Be aware of the employment trends in related industries.</li><li>Adapt to an ever-changing industry</li></ul><p>The Public Relation &amp; Customer Relationship Management  resources were created with the help of experts, and all subject-related information is kept updated regularly to ensure learners stay caught up on the latest developments.</p> <p><strong>Course Curriculum</strong></p> <p><strong>Course 1: PR : Public Relation &amp; Media (Level 4 at QLS)</strong></p> <ul> <li>Introduction to Public Relations </li><li>Concepts of Public Relations </li><li>Management and Organisation of Public Relations </li><li>Public Relations Tactics and Research </li><li>Major Fields of Public Relations Practice Part I </li><li>Major Fields of Public Relations Practice Part II </li><li>Social Media and PR </li><li>Crisis management</li><li>Ethics &amp; Professionalism in Public Relations</li></ul> <p><strong>Course 2: Customer Relationship Management (Level 4 at QLS)</strong></p> <ul> <li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul> <p><strong>Certification</strong></p> <p>Learners will get 2 QLS Endorsed Certificate + 2 CPD Accredited Certificate of achievement directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        80 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Anyone who is interested in a particular field, wants to strengthen their resume, or wants to grow in their career would benefit from this Public Relation &amp; Customer Relationship Management  bundle.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Anyone can enrol in this Training.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>You will get a competitive edge and have access to a variety of employment prospects after completing this Public Relation &amp; Customer Relationship Management  bundle.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>2 PDF CPD Certificate Completely free of charge.</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>2 Hard Copy QLS Endorsed Certificate Completely free of charge.</p> </div>

                        </div>

Learning & Development

Certificate of Completion (CCL)

Corporate Learning & Development

Public Relation & Customer Relationship Management - Double Endorsed Certificate

<p>Looking to improve your customer service skills and build better relationships with your clients? Look no further than our endorsed Customer Relationship and Phone-Based Service training course, endorsed by the Quality Licence Scheme!</p><p>Our Customer Relationship and Phone-Based Service training course cover everything from the basics of customer service to advanced techniques for building strong relationships with your clients. You will learn how to handle difficult customers, how to manage phone-based interactions effectively, and how to handle customer complaints with tact and professionalism. We will also teach you how to develop strategies for building long-term relationships with your clients and how to use technology to improve your customer service skills.</p><p>By completing our endorsed training course, you will receive a hardcopy certificate endorsed by the Quality Licence Scheme, demonstrating to prospective clients and employers that you have the necessary skills and knowledge to succeed in the industry.</p><p>The Quality Licence Scheme is a leading accreditation body, recognised by employers and educational institutions worldwide. This endorsement guarantees that our course meets the highest quality standards and that you will receive the best possible education.</p><p>Investing in our endorsed Customer Relationship and Phone-Based Service training course is an investment in your career. With the skills and knowledge you gain from our course, you will be well-equipped to pursue a career in customer service and take advantage of the many opportunities available in this exciting and dynamic field. Enrol today and take the first step towards a successful career in customer service!</p><p><strong>This bundle comprises the following courses:</strong></p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01:</strong> Diploma in Phone-Based Customer Service Training at QLS Level 5</li><li><strong>Course 02:</strong> Diploma in CRM at QLS Level 4</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 03:</strong> KYC</li><li><strong>Course 04:</strong> Assertiveness and Self-Confidence Development</li><li><strong>Course 05:</strong> Patient Customer Service Training</li><li><strong>Course 06:</strong> Win Customers Efficiently: Customer Service Diploma</li><li><strong>Course 07: </strong>Customer Service - Representative<strong><br /></strong></li></ul><p><strong>Learning Outcomes</strong></p><ul><li>Master the art of phone-based customer service and customer relationship management</li><li>Develop skills in handling difficult customers and resolving complaints effectively</li><li>Understand the principles of KYC (Know Your Customer) and patient customer service training</li><li>Learn to build long-term relationships with your clients and use technology to improve your customer service skills</li><li>Develop confidence and assertiveness in dealing with clients</li><li>Receive a hardcopy certificate from the Quality Licence Scheme, demonstrating your proficiency in customer service and relationship management</li><li>Be prepared to pursue a career in customer service, sales, or account management</li></ul><p><strong>Please Note:</strong> Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>Our endorsed Customer Relationship and Phone-Based Service training bundle includes two essential courses for anyone looking to build a career in customer service. In the Phone-Based Customer Service course, you will learn the latest techniques for providing effective customer service over the phone. Our experienced instructors will guide you through the entire process and provide you with the skills necessary to handle difficult customers, manage phone-based interactions effectively, and handle customer complaints tactfully and professionally.</p><p>In the CRM course, you will learn the principles of customer relationship management, including building long-term relationships with your clients, using technology to improve customer service, and developing strategies for customer retention. This course is essential for anyone seeking a sales or account management career, as it will provide you with the skills and knowledge necessary to succeed in this competitive field.</p><p><strong>Certification</strong></p><p>In pursuing QLS-endorsed courses, learners attain not only profound understanding but also amplify their professional prowess, enriching their curriculum vitae.</p><p><strong>The Quality Licence Scheme </strong>stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK.</p><p>Investing in this comprehensive package, learners will not only receive one but TWO HARD COPY QLS ENDORSED CERTIFICATES conveniently <strong>delivered to their doorstep!</strong></p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        180 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is ideal for -</p><ul><li>Customer service representatives looking to improve their skills and knowledge</li><li>Sales and account management professionals looking to build better relationships with their clients</li><li>Business owners looking to gain a better understanding of customer relationship management principles</li><li>Anyone interested in pursuing a career in customer service or sales</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Customer Service Representative (£15,000-£25,000 per annum)</li><li>Account Manager (£25,000-£45,000 per annum)</li><li>Sales Manager (£25,000-£60,000 per annum)</li><li>Client Services Manager (£30,000-£60,000 per annum)</li><li>Customer Success Manager (£30,000-£60,000 per annum)</li><li>Business Development Manager (£25,000-£70,000 per annum)</li><li>Account Executive (£20,000-£40,000 per annum)</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Customer Care

Customer Service

Service Design Courses (SDC)

Level 4 & 5 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Customer Relationship and Phone Based Service - Endorsed Training

Overview
★★ 24 Hour Limited Time Flash Sale ★★
Telephone Skills at QLS Level 2
***Key Features of Telephone Skills at QLS Level 2***
Free QLS Certificate
Free CPD PDF Certificate + Transcript
Are you ready to master the art of effective communication through the Telephone? Our comprehensive Diploma in Telephone communication at QLS Level 5 is crafted to transform your telephonic skills, making you proficient and confident in managing all types of calls. The ability to communicate effectively over the Telephone is crucial in today’s fast-paced world, and this course is your gateway to mastering this essential skill.
In the realm of Telephone communication, clarity and confidence are paramount. This course delves into the nuances of Telephone etiquette, customer service, and professional communication. Whether you're handling customer inquiries, making business calls, or managing client relationships, the Diploma in Telephone equips you with the knowledge to excel. You'll learn how to navigate difficult conversations, ensure customer satisfaction, and convey messages clearly and professionally.
Beyond theoretical understanding, the Diploma in Telephone includes different insights and essential applications. You'll develop techniques to handle high-pressure situations and deliver outstanding service consistently. By the end of this course, your Telephone skills will be second to none, empowering you to make a significant impact in any professional setting. Prepare to elevate your Telephone communication and open doors to exciting career opportunities.
Facilities that you will receive after enrolling on The Telephone Skills at QLS Level 2 course From Skill Up
Develop effective Telephone etiquette.
Handle customer inquiries efficiently over the Telephone.
Manage difficult Telephone conversations with confidence.
Enhance customer service through Telephone interactions.
Improve clarity and professionalism in Telephone calls.
Apply problem-solving skills in Telephone communication.
Build strong relationships through Telephone conversations.
Ensure customer satisfaction via the Telephone.
Navigate high-pressure Telephone situations effectively.
Certificates
Digital Certificate
This course comes with a free CPD Accredited PDF Copy certificate+ Transcript (according to the Learner's Choice). For additional courses, it costs £14.99 per copy.
Level 2 QLS Endorsed Hardcopy Certificate
Hard copy certificate - Included
Certificate delivery is Free for UK residents, whereas it costs £10 for international students as a delivery charge.
Note: Skill-up is a Janets-approved resale partner for Quality Licence Scheme Endorsed courses.
Hard Copy Certificate
Get CPD Accredited Hard Copy certificate for £19.99 per copy. The delivery fee for the Hard Copy certificate, however, is free for UK residents, whereas it costs £10 for international students as delivery charge.
Course Description
Unlock the power of effective Telephone communication with our Diploma in Telephone at QLS Level 5. This course is designed to enhance your Telephone skills, focusing on clarity, professionalism, and customer satisfaction. You'll learn to manage various Telephone scenarios, from customer inquiries to difficult conversations, ensuring you're always prepared. With essential insights and necessary applications, the Diploma in Telephone will elevate your communication skills, making you a valuable asset in any professional environment. Dive into the world of Telephone communication and transform your ability to connect and communicate.
Who is this course for?
This Diploma in Telephone course is ideal for:
Customer service representatives seeking to improve their Telephone skills.
Sales professionals looking to enhance their Telephone communication.
Administrative staff aiming to handle Telephone inquiries more effectively.
Business professionals needing to master Telephone etiquette.
Individuals interested in excelling in Telephone-based roles.
Requirements
For this Diploma in Telephone course, you don't need any formal qualifications. Just need to have:
A keen interest in mastering Telephone communication.
Commitment to completing the course.
Basic understanding of Telephone operations.
Career path
Unlock diverse career opportunities with our Diploma in Telephone course. Explore these lucrative paths:
Customer Service Representative: £18,000 - £25,000
Sales Representative: £20,000 - £30,000
Administrative Assistant: £19,000 - £28,000
Call Centre Supervisor: £22,000 - £35,000
Telemarketer: £18,000 - £26,000
Client Relationship Manager: £25,000 - £40,000

Skill Up

Professional Skills

Communication Skills

Level 2 QLS Endorsed Diploma | 100 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support


Telephone Skills at QLS Level 2


Manchester

Nottingham

Birmingham

Liverpool 

Key Facts:


COURSE 1: PERIPHERAL I.V. CANNULATION COURSE (GPT008)



ONLINE STUDY - In your own time (approx. 5-6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 3 (Advanced Level) - Ireland Level 5
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 3 (Ireland Level 5)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Safely and competently set up and maintain a Peripheral IV Infusion.


Attend a classroom location to complete your practical training.

 
Course Itinerary:
PART 1 - THEORY (ONLINE)
M1 - Peripheral IV Cannulation - Introduction:
Definitions - understanding terminology relating to PIVC.
IV Therapy and NMC guidelines.
M2 - Legal & Professional Responsibilities:
Legal Obligations and Accountability. Criminal, Civil and
Contractual law in Healthcare. Vicarious Liability and your
Duty of Care.
M3 - Anatomy & Physiology:
Sites appropriate to IV cannulation. Hand vs. arm.
Advantages and disadvantages of relevant veins.
An overview of Homeostasis and Fluid Balance.
M4 - Hygiene and Infection Prevention & Control (IPC):
Reducing healthcare-associated infections. Keeping Safe.
Bloodborne Pathogens and Work Practice Controls.
Standard Precautions. Waste Disposal. Needle-stick injuries.
M5 - Indications and Advantages:
When to cannulate, infusion types and benefits over
alternative infusion routes. Continuous and intermittent infusion.
Prophylactic use before procedures and in unstable patients.
Contraindications.
M6 - Equipment:
Cannula types, sizes and colour coding. How to select
appropriate size. Equipment overview for total procedure.
M7 - Vein Choice for Cannulation:
Correct vein selection. Which veins to avoid.
How to manage an unsuccessful cannulation.
M8 - Procedures:
Full procedure for cannulation including correct documentation.
M8: Guide to Cannulation - revision
M8: Video - Recap with full procedure
M9 - Contraindications:
When inappropriate to cannulate including patients with specific health conditions.
M10 - Complications:
A detailed look at potential complications during and after
cannulation, including phlebitis, infections, petechiae and haematomas. Clinical signs and corrective actions.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM:
1 - Welcome, introductions and overview:
Classroom - registration and introductions.
Virtual Classroom - audio/visual checks and registration.
2 - Legal & Professional Responsibilities:
Overview and discussion.
3 - Anatomy - key points (appropriate to PIVC):
Arteries and veins. Selecting an approprate site. Sites to avoid and “first choice” sites.
4 - Cannulae - selection and types:
A detailed look at different types of cannulas, respective benefits and attributes. Selectinng an appropriate pVAD.
5 - Complications:
Complications of pVAD insertion including examples of
infiltration, haematoma, extravasation and transfixation.
6 - VIP Score:
Understanding and using the Visual Infusion Phlebitis score.
7 - Equipment - overview:
We take a look at all essential equipment required for PIVC.
8 - PRACTICAL SESSIONS:
Multiple practical sessions throughout the session.
9 - Fluids:
The importance of understanding fluids. Includes detailed overview of: maintenance fluids, Hartmann’s solution, Colloids (and risks), blood products.
10 - Infusion Rates:
Calculating infusion rates and drops per minute.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)
Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.





Key Facts:


COURSE 2: VACCINATION / INJECTION COURSE (GPT601)



ONLINE STUDY - In your own time (approx. 5-6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)


Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (FDSc Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)



SUITABLE FOR:
- MEDICAL / HEALTHCARE (trainees and professionals)
- AESTHETIC THERAPISTS (all levels)

 
This Vaccination / Injection Course is a nurse or paramedic-led half-day session covering all essential theory and practical skill-sets required to deliver effective Intramuscular, Intradermal and Subcutaneous injections / vaccinations.
 
PART 1 - THEORY (online)
Delegates will fully understand the theory and will be able to demonstrate they can identify the correct patient, gain consent and safely administer a vaccine or injection, conforming to WHO and Skills for Health recommended standards.
 
Itinerary:
M01 Course Overview and brief history
M02 Infection Protection Control
M03 Professionalism and Effective Communication
M04 Understanding injection procedures
M05 Why do we vaccinate?
M06 The immune system and how vaccines work. Vaccine types and composition.
M07 The National Vaccine Policy & Schedule
M08 Vaccine preventable diseases
M08A – Covid-19 Update
M09 Vaccines - understanding the reconstitution process
M10 Storage and Handling – understanding correct procedures and protocols
M11 Equipment – Syringes and Syringe Types, Needles and Needle Types, SDV (Single-Dose Vials), MDV (Multi-Dose Vials), Pre-Filled Syringes, Gloves and PPE.
M12 Vaccination sites, techniques and anatomical site selection
i) Intramuscular (IM) Injection
ii) Subcutaneous (SubCut) Injection
iii) Intradermal (ID) Injection
M13 Legal requirements, Consent and Standard Operating Procedures
M14 Adverse Reactions and Basic Life Support Guidance
M15 Record keeping & Documentation
 
PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING
PART 2 - CLASSROOM (am, pm or evening sessions)
3 - 4 hours skill-set development with practical demonstrations and hands-on experience performing Intramuscular, Intradermal and Subcutaneous Injections.
 


How do I attend?

EITHER -
CLASSROOM OPTION - Complete your theory training online at home or work, then attend one of our scheduled classroom locations, completing your Peripheral IV Cannulation Course and your Injection Course on the same day.
Our Peripheral IV Cannulation Course and Injection Course training kits are supplied at no charge when booking our virtual classroom training option.
If you would like to add one or both of these kits to your classroom training option then these are available for you to add at time of booking. Training kits mirror the same equipment and supplies used in the classroom and both include detailed video instructions, allowing you to continue to practice and "hone" your skills after you have completed your practical training.

OR -

VIRTUAL CLASSROOM OPTION- Complete your theory training online at home or work, then join us for your one full day to complete your cannulation and injection course training.

Our Virtual Classroom option includes two very comprehensive training kits - one for your cannulation course and one for your injection course. Kits are included at no charge (normally £79.95 and £39.95 respectively) and are yours to keep and to continue to practice with after you have finished your courses. The equipment and supplies included in your kits are the same as those used if you choose the classroom option.

How do I book?

Choose whether you would like to attend in a classroom or if you would like to complete your training by virtual classroom.
Click on the Classroom - Booking Options or Virtual Classroom - Booking Options buttons below to see all upcoming dates and locations.

Additional Courses suitable for Aesthetic Therapists:
Our popular Introduction to Phlebotomy Course also trains you to perform venepuncture at Advanced Level. We offer both classroom and virtual classroom options for this course and a comprehensive Practise@Home Training Kit is provided for our virtual classroom option. Both options are accredited at Advanced Level.
If you already have phlebotomy skills (or decide to enroll on our phlebotomy training course) then you will be able to offer your clients Platelet-Rich Plasma (PRP) Treatments, also known as Vampire Facials. Our PRP (Vampire Facials) Course trains you in the harvesting, preparation and treatment of PRP for application to your clients as required. We offer both classroom and virtual classroom options for this course and a comprehensive Practise@Home Training Kit is provided for our virtual classroom option. Both options are accredited at Foundation Degree Level.

If you would like to "mix and match" your training dates and/or locations or would like to build your own package of courses then please call our admin team on 01525 713377 who will be more than happy to put a training package together for you on dates and / or locations that suit you.

All courses are dually accredited and are Skills for Health & WHO compliant.

Geopace Training

Medical Aesthetics

Allied Health

Platelet-rich plasma (PRP)

Intravenous Cannulation

Aesthetic Practitioner

Facial Aesthetics

THIS COURSE PACKAGE INCLUDES:
1: PERIPHERAL I.V. CANNULATION - IV THERAPIES COURSE (GPT008)
2: VACCINATION / INJECTION COURSE (GPT601)

Learn how to administer injectables and intravenous therapies ...

FAST-TRACK YOUR AESTHETICS TRAINING

WITH OUR

COMPLETE TRAINING PACKAGE

20% Multi-Course Discount

    Cover all stages from Level 1 through to Level 4 (FDSc)

    Cover your theory training online

    Complete your advanced practical training in 1 day

    Practical training in Classroom or Virtual Classroom

    Comprehensive Practise@Home training kits for VC

    Awards 2 accredited qualifications

    Dual Accreditations for all courses

    Covers all steps required to safely perform injectables

    Covers all steps required to safely perform IV therapies

    Practise IV on artificial arm with fake blood

    Practise injection techniques on realistic injection pads

    Learn beginner to advanced skills and techniques

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Aesthetic Therapy Training - Beginner to Advanced PACKAGE

ONLINE CLASS: FOCUSES ON HARASSMENT IN THE WORKPLACE AND HOW TO ADDRESS THE PROBLEM.<div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><div data-url="https://www.improvingcommunications.com/events/webinar-workplace-professionalism-harassment-learning-program/" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Harassment doesn&rsquo;t have to be of a sexual nature &ndash; it can include offensive remarks about a person&rsquo;s gender. For example, anyone could be guilty of harassing another if offensive comments are made about certain group in general. Simple teasing or offhand comments might not be illegal, but harassment is illegal when it creates a hostile or offensive work environment.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This workshop teaches how to recognize, understand, and respond to harassment so that you can help to maintain a happy work environment, free from hostility and discomfort.</strong></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Topics:</u></strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Harassment Laws: The definition of sexual harassment and quid pro quo.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Types of Harassment: Verbal, Non-Verbal, Physical, Psychological (teasing and offhand comments).</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Creating a happy work environment free from hostility and discomfort.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Reporting: What to do when employees witness or experience harassment.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Responding: How managers can identify and respond to prohibited conduct.</li></ul>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Attendees will be able to:</u></strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Identify the signs of Harassment and take steps to prevent it,</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Follow a legal and ethical protocol in responding and reporting it when it is perceived to occur,</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Involve the correct individuals in being made aware of the occurrence, and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Respond appropriately to the situation after it occurs.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This workshop is offered in two versions &ndash; management-only and staff-only.</strong></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Workplace Professionalism</strong> is a 4-hour interactive virtual class.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">It was an extreme pleasure to have you as part of the&nbsp;<em fr-original-style="" style="box-sizing: border-box;">Communication Enhancement Training Program</em>. Your presentation was excellent and well received by the staff.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Courtney C. Crouch, Jr., President</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Selected Funeral and Life Insurance Company</span>

ONLINE CLASS: FOCUSES ON HARASSMENT IN THE WORKPLACE AND HOW TO ADDRESS THE PROBLEM.
Harassment doesn’t have to be of a sexual nature – it can include offensive remarks about a person’s gender. For example, anyone could be guilty of harassing another if offensive comments are made about certain group in general. Simple teasing or offhand comments might not be illegal, but harassment is illegal when it creates a hostile or offensive work environment.
This workshop teaches how to recognize, understand, and respond to harassment so that you can help to maintain a happy work environment, free from hostility and discomfort.
Topics:
Harassment Laws: The definition of sexual harassment and quid pro quo.
Types of Harassment: Verbal, Non-Verbal, Physical, Psychological (teasing and offhand comments).
Creating a happy work environment free from hostility and discomfort.
Reporting: What to do when employees witness or experience harassment.
Responding: How managers can identify and respond to prohibited conduct.
Attendees will be able to:
Identify the signs of Harassment and take steps to prevent it,
Follow a legal and ethical protocol in responding and reporting it when it is perceived to occur,
Involve the correct individuals in being made aware of the occurrence, and
Respond appropriately to the situation after it occurs.
This workshop is offered in two versions – management-only and staff-only.
 
Online Format—Workplace Professionalism is a 4-hour interactive virtual class.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



It was an extreme pleasure to have you as part of the Communication Enhancement Training Program. Your presentation was excellent and well received by the staff.
Courtney C. Crouch, Jr., PresidentSelected Funeral and Life Insurance Company

Improving Communications Uk

WORKPLACE PROFESSIONALISM (HARASSMENT LEARNING PROGRAM)

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					<div><p><span>Professionalism is the key to a good reputation in the workplace. It also plays a vital role in the success of your career. So, aid your career development with this remarkable skill by joining our Professionalism in the Workplace</span><span> course.</span></p><p><span>The Professionalism in the Workplace</span><span> course is designed to guide the learners in achieving an in-depth understanding of professionalism. Prepared by the experts, the learner will gain both practical and academic knowledge of all the essentials one will require to master professionalism in a career field. The course covers key topics of workplace professionalism namely how to act like a professional, how to enhance your professional image, expanding skills, how to communicate as well as how to build relationships and network in a workplace. </span></p><p><span>The course is divided into 5 sections with many short videos to make the lessons easy to understand for the learners. With professionally recognised certification, complete the course at your suitable pace.</span></p><p><span>Enrol today and master professionalism for better career opportunities!  </span></p></div>
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										<span>Gain a better understanding of professionalism</span>
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										<span>Learn how to build a good professional image</span>
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										<span>Learn about the roles in the Office MRP	</span>
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				<h2>Requirements</h2>
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										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
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										<span>Access to any internet-enabled smart device.</span>
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										<span>2+ hours of on-demand video lectures and downloadable resources.</span>
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										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
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										<span>You will receive a completion certificate upon completing the course.</span>
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										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
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										<span>You will learn the researched and proven approach adopted by successful salespeople to transform their careers.</span>
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										<span>You will be able to incorporate various practical sales techniques successfully and understand your customers better.</span>
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				<h2>Who is This Course for</h2>
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					<div><ul><li><span>Freshers</span></li><li><span>Job Seekers </span></li><li><span>Individual involved in business </span></li><li><span>Workers interested in improving their professionalism skills</span></li><li><span>People seeking our personal or professional growth </span></li></ul></div>
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Professional Selling Skills (PSS)

Personal Development

Professional Development

Professionalism is the key to a good reputation in the workplace. It also plays a vital role in

Professionalism in the Workplace

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					<div><p>Looking for a top-notch online course to master workplace professionalism? We are here to help. Our expert-designed Business Etiquette &amp; Professionalism course will ensure you can maintain professional behaviour and standards for appearance, actions, and attitude in a business environment. </p><p>This course provides the principles of business etiquette, especially for the newbies who are planning to join their professional life real soon or for those who are struggling with the office environment. Whatever your position is, you have to be attractive in every possible way to make a positive impression on others. In this course, you will get a grip on communication styles, interview etiquette, networking, meeting etiquette, dining etiquette, email, voicemail etiquette, wardrobe, party, travel etiquette and much more. This is a first-rate course to set a polished professional image of yourself.  </p><p>The Business Etiquette &amp; Professionalism course has several modules to teach you all office behaviours engagingly and easily. You will be rewarded with a certificate which will definitely help you to showcase your expertise.  </p><p>Enrol on this course now and learn to be majestic in every aspect!</p></div>
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			<h2><b> Learning outcome</b></h2>		</div>
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										<span>Familiar yourself with the recent development and updates of the relevant industry</span>
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										<span>Know how to use your theoretical knowledge to adapt in any working environment</span>
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										<span>Get help from our expert tutors anytime you need</span>
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										<span>Access to course contents that are designed and prepared by industry professionals</span>
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										<span>Study at your convenient time and from wherever you want</span>
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			<h2> <b>Why should I take this course?</b></h2>		</div>
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										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
									</li>
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										<span>You will receive a completion certificate upon completing the course.</span>
									</li>
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											<span>
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										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
									</li>
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											<span>
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										<span>You will learn the researched and proven approach adopted by successful people to transform their careers.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will be able to incorporate various techniques successfully and understand your customers better.</span>
									</li>
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			<h2> <b>Requirements</b></h2>		</div>
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										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
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										<span>Access to a computer or digital device with internet connectivity.</span>
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                            <div>
                                <h2>Course Curriculum</h2>
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                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong> Principles of Professional Behavior</strong></td>
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					<td>▶</td>
					<td>What is Etiquette?</td><td><span>🕐 00:05:00</span></td>
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					<td>▶</td>
					<td>Always Be Your Best</td><td><span>🕐 00:12:00</span></td>
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					<td>▶</td>
					<td>Always Be Your Best When Meeting and Greeting</td><td><span>🕐 00:06:00</span></td>
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					<td colspan="4"><strong>Interview Etiquette</strong></td>
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					<td>▶</td>
					<td>Types of Interviews</td><td><span>🕐 00:07:00</span></td>
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					<td>Planning for the Interview</td><td><span>🕐 00:07:00</span></td>
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					<td>▶</td>
					<td>During the Interview</td><td><span>🕐 00:13:00</span></td>
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					<td colspan="4"><strong>Planning and Attending Business Meetings</strong></td>
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					<td>▶</td>
					<td>Types of Meetings</td><td><span>🕐 00:06:00</span></td>
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					<td>▶</td>
					<td>Planning Conference Call Meetings</td><td><span>🕐 00:10:00</span></td>
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					<td>▶</td>
					<td>Meal Meetings</td><td><span>🕐 00:09:00</span></td>
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					<td colspan="4"><strong>Electronic Etiquette</strong></td>
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					<td>▶</td>
					<td>Voicemail</td><td><span>🕐 00:08:00</span></td>
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					<td>▶</td>
					<td>Instant Messaging</td><td><span>🕐 00:09:00</span></td>
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					<td colspan="4"><strong>Multicultural Etiquette</strong></td>
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					<td>▶</td>
					<td>Five Steps to Dealing with Diversity</td><td><span>🕐 00:13:00</span></td>
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					<td colspan="4"><strong>Mock Exam</strong></td>
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					<td><i></i></td>
					<td>Mock Exam - Business Etiquette &amp; Professionalism</td><td><span>🕐 00:20:00</span></td>
				</tr>
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					<td colspan="4"><strong>Final Exam</strong></td>
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					<td><i></i></td>
					<td>Final Exam - Business Etiquette &amp; Professionalism</td><td><span>🕐 00:20:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Looking for a top-notch online course to master workplace professionalism? We are here to help. Our expert-designed Business

Business Etiquette & Professionalism

<p>Are you ready to take your professional game to the next level? ð Introducing our comprehensive course: 'Workplace Professionalism'! Whether you're a seasoned professional looking to refine your skills or a newcomer eager to make a lasting impression in the corporate world, this course is designed to equip you with the essential tools and mindset for success.</p><p> </p><p>ð <strong>Unlock Your Potential</strong>: In today's competitive job market, professionalism isn't just a desirable trait - it's a necessity. Our course delves into the core principles of workplace professionalism, empowering you to navigate the intricacies of professional environments with confidence and finesse. From effective communication to ethical decision-making, you'll gain invaluable insights that will set you apart from the crowd.</p><p> </p><p>ð <strong>Comprehensive Curriculum</strong>: Our expertly crafted curriculum covers a wide range of topics essential for thriving in any professional setting. Learn how to cultivate a positive attitude, master the art of time management, and develop strong interpersonal skills that foster collaboration and teamwork. With engaging lectures, interactive exercises, and real-world case studies, you'll acquire practical knowledge that you can apply immediately in your professional life.</p><p> </p><p>ð <strong>Who is this for?</strong>: This course is ideal for professionals at all stages of their careers, including recent graduates entering the workforce, mid-level managers aiming for advancement, and seasoned executives seeking to refine their leadership skills. Whether you work in corporate, nonprofit, government, or entrepreneurial sectors, the principles of workplace professionalism are universally applicable.</p><p> </p><p>ð <strong>Benefits of Taking the Course</strong>:</p><ul><li>Enhance your professional image and credibility</li><li>Build strong relationships with colleagues, clients, and stakeholders</li><li>Improve your productivity and efficiency in the workplace</li><li>Navigate workplace conflicts and challenges with grace and diplomacy</li><li>Position yourself for career advancement and leadership opportunities</li></ul><p> </p><p>ð¼ <strong>Career Path</strong>: The skills and knowledge gained from our 'Workplace Professionalism' course can open doors to a variety of exciting career paths. Whether you aspire to climb the corporate ladder, launch your own business, or make a meaningful impact in your community, professionalism is the cornerstone of success in any endeavor. From entry-level positions to executive leadership roles, employers value professionals who exemplify integrity, professionalism, and a commitment to excellence.</p><p> </p><p>ð <strong>Invest in Your Future</strong>: In today's dynamic and fast-paced work environments, investing in your professional development is more important than ever. By enrolling in our 'Workplace Professionalism' course, you're not just investing in yourself - you're investing in your future success and fulfillment. Join thousands of professionals around the world who have transformed their careers with our proven curriculum.</p><p> </p><p>Don't let opportunities pass you by - elevate your professional presence and unlock your full potential with our 'Workplace Professionalism' course. Enroll today and take the first step toward a brighter, more prosperous future! ð</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 Introduction to Workplace Professionalism</h4><div><div><ul><li><div>
<span></span><h5>
Introduction to Workplace Professionalism</h5></div><div>
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00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2 Communication Skills</h4><div><div><ul><li><div>
<span></span><h5>
Communication Skills</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3 Ethics and Integrity in the Workplace</h4><div><div><ul><li><div>
<span></span><h5>
Ethics and Integrity in the Workplace</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4 Teamwork in the Workplace</h4><div><div><ul><li><div>
<span></span><h5>
Teamwork in the Workplace</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5 Time Management and Productivity in the Workplace</h4><div><div><ul><li><div>
<span></span><h5>
Time Management and Productivity in the Workplace</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 6 Communication and Interpersonal Skills in the Workplace</h4><div><div><ul><li><div>
<span></span><h5>
Communication and Interpersonal Skills in the Workplace</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 7 Professional Development and Career Growth in the Workplace</h4><div><div><ul><li><div>
<span></span><h5>
Professional Development and Career Growth in the Workplace</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 8 Leadership in the Workplace</h4><div><div><ul><li><div>
<span></span><h5>
Leadership in the Workplace</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 9 Collaboration in the Workplace</h4><div><div><ul><li><div>
<span></span><h5>
Collaboration in the Workplace</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 10 Time Management and Productivity in the Workplace</h4><div><div><ul><li><div>
<span></span><h5>
Time Management and Productivity in the Workplace</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Workplace Professionalism

<h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style="color:#222222;">Reflective Practice is the cornerstone of professionalism in healthcare.&nbsp;</span><span style="color: rgb(55, 65, 81); box-sizing: border-box;" fr-original-style="color:#374151;">It develops clinical skills, improves decision-making, enhances work satisfaction, and reduces burnout.</span></h2><div fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(55, 65, 81); box-sizing: border-box;" fr-original-style="color:#374151;"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(17, 17, 17);">Ongoing Reflective Practice sessions are designed for members of staff to reflect together on their day-to-day practice, to process difficult situations and to consider personal and professional issues affecting their work.&nbsp;</span></span></div><p style="color: rgb(17, 17, 17); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(17, 17, 17);">Skilled Reflective Practice facilitators are a valuable asset to many public and private organisations.</p><h5 style="color: rgb(67, 153, 250) !important; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(67, 153, 250) !important;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Reflective Practice: Train to become a facilitator</span></h5><p style="color: rgb(17, 17, 17); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">Online One-Day Workshop, 10:00-16:00<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">For counsellors, nurses, managers and healthcare practitioners. Attending this training will provide you with the skills, knowledge and expertise to set up and facilitate Reflective Practice sessions in your organisation or as a private service, either online or in person.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">Outline of the day:</p><p style="color: rgb(17, 17, 17); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">10:00 Introduction<br fr-original-style="" style="box-sizing: border-box;">10:30 The Process of Reflection and its benefits<br fr-original-style="" style="box-sizing: border-box;">11:00 Practice: the work that we do and its impact on us<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">11:30 Coffee break<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">11:45 Models for Reflecting on Practice<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">12:45 Lunch break<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">13:30 The Competent Facilitator<br fr-original-style="" style="box-sizing: border-box;">14:00 Setting up Reflective Practice groups<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">14:45 Coffee break<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">15:00 Facilitating Reflective Practice: Skills Practice and Experiential Learning<br fr-original-style="" style="box-sizing: border-box;">15:45 Overview of the day</p>

Reflective Practice is the cornerstone of professionalism in healthcare. It develops clinical skills, improves decision-making, enhances work satisfaction, and reduces burnout.
Ongoing Reflective Practice sessions are designed for members of staff to reflect together on their day-to-day practice, to process difficult situations and to consider personal and professional issues affecting their work.
Skilled Reflective Practice facilitators are a valuable asset to many public and private organisations.
Reflective Practice: Train to become a facilitator
Online One-Day Workshop, 10:00-16:00

For counsellors, nurses, managers and healthcare practitioners. Attending this training will provide you with the skills, knowledge and expertise to set up and facilitate Reflective Practice sessions in your organisation or as a private service, either online or in person.

Outline of the day:
10:00 Introduction
10:30 The Process of Reflection and its benefits
11:00 Practice: the work that we do and its impact on us

11:30 Coffee break

11:45 Models for Reflecting on Practice

12:45 Lunch break

13:30 The Competent Facilitator
14:00 Setting up Reflective Practice groups

14:45 Coffee break

15:00 Facilitating Reflective Practice: Skills Practice and Experiential Learning
15:45 Overview of the day

Psychotherapy For Healthcare Ltd

A one-day training for counsellors, nurses, managers and healthcare practitioners who want to learn how to set up and facilitate Reflective Practice groups.
Reflective Practice is the cornerstone of professionalism in healthcare. It develops clinical skills, improves decision-making, enhances work satisfaction, and reduces burnout.

Reflective Practice: Train to become a facilitator

Swansea

ONLINE STUDY + ONE DAY ZOOM SESSION
NO CLASSROOM ATTENDANCE REQUIRED


Awarding Body: Dual Accreditation - Open College Network (OCN Credit4Learning) & The CPD Certification Service (21 CPD Points)
 
Award Level: UK - Level Three (Advanced) + 21 CPD Points
Ireland Level Five (Advanced) + 21 CPD Points
 
Minimum Age: 18 (16 with parental consent)
 
Entry requirements: None. English Level 2 desirable
 
Training Locations: Study online + virtual classroom.
 
Practical Training: Includes FREE Practise@Home Phlebotomy Training Kit worth £79.99
This comprehensive 76 piece practical training kit includes mini-arm trainer, sharps container and all medical grade supplies needed as well as a step-by-step 30 minute training video.



PART 1 (THEORY) - STUDY AT HOME ONLINE :
Complete your theory training online in the comfort of your own home or at work. Stop/start when it suits you and complete the online modules at your own pace. Can be completed on multiple devices such as laptop, smart-phone, desktop computer, kindle, tablet etc.
 
PART 2 (PRACTICAL SESSIONS) - JOIN US FOR A COMPREHENSIVE ONE DAY ZOOM SESSION:
Full instructions will be provided. We will send you a completely free Practise@Home Phlebotomy Training Kit, including a mini-arm trainer, for you to keep. You will follow your tutor's on-screen instructions during your Zoom virtual classroom sessions as you learn and develop your phlebotomy skills. The procedures and practices taught online are exactly the same as you would learn in the classroom. At any time before or after your course you can watch our 30 minute step-by-step video to refresh your knowledge and continue to use your training kit to practice your skills.
 
(THIS COURSE AWARDS THE SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR CLASSROOM AND HYBRID COURSE VERSIONS)


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


COURSE ITINERARY

 
A dually-accredited hybrid modular venepuncture course awarding an
OCN Accredited Level Three Certificate (3 credits) & 21 CPD Points


Nationally Recognised Qualification


Part 1 - online (eLearning) Part 2 - Virtual Classroom (1 Day Zoom)


PRE-COURSE
Home study pack - download and complete before the virtual classroom sessions

PART 1 - ONLINE
M01: Course Overview
M02: History, Definitions and Roles
M03: Work-flow cycles
M04: Professionalism
M05: Health & Safety
M06: Blood Collection Systems
M07: Anatomy & Physiology
M08: Blood Composition
M09: Using the equipment
M10: Performing the venepuncture - see Classroom Part 2
M11: Lab Tests and Bottle Types
M12: Analytical Errors
M13: Informal Quiz – answers
M14: Award – accredited certificates, value, application and overview. Job Opportunities.


PART 2 - VIRTUAL CLASSROOM (ONE DAY ZOOM SESSION)
M01: Introduction: Welcome, Introductions and Overview.
M10: Performing the venepuncture (theory overview)
P01: Practical Session 1 – Equipment familiarisation - "Tools of the Trade"
P02A: Practical Session 2A – Unpacking your training kit
P02B: Practical Session 2B - A look at the mini-arm trainer and associated equipment
P03: Practical Session 3 – Using the tourniquet and identifying a vein
P04: Practical Session 4 – Handling and assembling the equipment. Familiarisation and procedures including initial skill-set development
P05: Practical Session 5 - Further skill-set development and consolidation. Discussing needle types including winged infusion sets (butterfly needles)
P06A: Practical Session 6A – Performing the venepuncture on the mini-arm trainer. Palpating the vein, performing the venepuncture. Sample handling and labelling.
P06B: Practical Session 6B – Consolidating pre- and post-venepuncture procedures.
 
Additional support material can be downloaded as you progress through the course online.





ZOOM SESSION

VIRTUAL CLASSROOM (ZOOM) SESSIONS 
Our Virtual Classroom training course consists of online study (Part 1 - theory) and Virtual Classroom Zoom sessions (Part 2 - practical skill-set development)
You must complete your Part 1 online study before joining us for your Zoom session(s).
Once you have enrolled on this course you will be sent a free Practise@Home Training Kit, This is yours to keep and can be reused any many time as you wish after you have completed the course.
Your Booking Confirmation will include your Zoom log-in details.



Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

Learn how to take blood ... train as a Phlebotomist

    Nationally Recognised Qualification

    No previous experience or qualifications needed

    OCN Accredited - Level 3 (advanced)

    CPD Accredited (The CPD Certification Service)

    Covers all steps up to live blood draw

    Practise on artificial arm and fake blood!

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Introduction to Phlebotomy Course (GPT003VC) - 1 DAY Virtual Classroom

<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Negotiating Skills ► Into Action</strong>&nbsp;strengthens participants&rsquo; ability to apply a collaborative, problem-solving approach to the negotiating process. It is exercise-based, highly interactive and designed to yield results that can be put to use immediately.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Outcomes</strong>&nbsp;&ndash; Participants will be able to:</p><ul style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Recognize their default negotiating style</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Work more effectively with clients who have different styles</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Understand the process of collaborative negotiations</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Prepare appropriately for an upcoming negotiation</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Craft agreements that satisfy both party&rsquo;s underlying interests</li></ul><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);"></span><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Negotiating Skills ► Into Action</strong> is a 4-hour interactive virtual class.</p><h6 style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"></h6><h6 style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Dr. Atkins, thank you for sharing &lsquo;<em fr-original-style="" style="box-sizing: border-box;">Language of Happiness and Power of Praise</em>&lsquo; with our chapter! We enjoyed the interactive presentation and your professionalism. I received positive feedback from our members&mdash;there is nothing better than that! Thanks again.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Olga Otero, Chapter President</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Human Resources Association of Palm Beach County (HRPBC)</span>

Negotiating Skills ► Into Action strengthens participants’ ability to apply a collaborative, problem-solving approach to the negotiating process. It is exercise-based, highly interactive and designed to yield results that can be put to use immediately.
Outcomes – Participants will be able to:
Recognize their default negotiating style
Work more effectively with clients who have different styles
Understand the process of collaborative negotiations
Prepare appropriately for an upcoming negotiation
Craft agreements that satisfy both party’s underlying interests
Format—Negotiating Skills ► Into Action is a 4-hour interactive virtual class.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Dr. Atkins, thank you for sharing ‘Language of Happiness and Power of Praise‘ with our chapter! We enjoyed the interactive presentation and your professionalism. I received positive feedback from our members—there is nothing better than that! Thanks again.
Olga Otero, Chapter PresidentHuman Resources Association of Palm Beach County (HRPBC)

NEGOTIATING SKILLS

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">School Management and Professionalism Bundle</span></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Introducing our comprehensive &ldquo;School Management and Professionalism Bundle&rdquo; &ndash; your gateway to success in education and professionalism. Whether you&rsquo;re an aspiring School Administrator, a dedicated School Counsellor, or simply looking to enhance your Workplace Professionalism, this bundle has something valuable for everyone.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">At the beginning of the School Management and Professionalism Bundle, you will gain in-depth knowledge about the various types of schools in the UK. Plus, you will master workplace development and create a school culture that fosters excellence. Besides, you will acquire skills in educational administration and management. Moving through the School Management and Professionalism Bundle course, you will learn the crucial aspects of safeguarding students, child development, and dealing with severe behavioural issues. Our bundle course will introduce you to the role of the school counsellor. You will also become familiar with the versatile methodological approach to working in school and counselling children with psychological problems.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Our School Management and Professionalism Bundle will help elevate your business communication skills. You will gain a clear idea about verbal and non-verbal communication. Furthermore, this course will help you to polish your written and electronic communication abilities. At the end part of the School Management and Professionalism Bundle Course, you will learn the tricks and techniques to work with superiors in the school environment effectively.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Take advantage of this opportunity to position yourself as a true professional. Enroll in the &ldquo;School Management and Professionalism Bundle&rdquo; today and take a giant leap towards a successful and fulfilling career.</span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">School Management and Professionalism Bundle Curriculum&nbsp;<br fr-original-style="" style="box-sizing: border-box;"></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">School Administrator Certificate Training</em></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 1: Introduction to School Administration</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 2: Types of Schools in the UK</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 3: Workplace Development</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 4: Creating and Maintaining a School Culture</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 5: Educational Administration and Management</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 6: Safeguarding Students</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 7: Child Development</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 8: Serious Behavioural Issues and Problems of Students</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 9: Managing School Premises</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 10: Safety and Maintenance As an Administrator</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 11: Self-Management and Dealing with Stress</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">School Counsellor Certificate</strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 01: Introduction to School Counselling &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 02: The School Counsellor &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 03: School-Based Counselling &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 04: Counselling In School: A Methodological Approach (Part-1) &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 05: Counselling In School: A Methodological Approach (Part-2) &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 06: Working with Children and Adolescents &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 07: Working with Parents and Families &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 08: Working With Technology in School Counselling &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 09: Counselling Children with Psychological Problems &nbsp; &nbsp; &nbsp; &nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 10: Some Challenging Context in School Counselling</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Workplace Professionalism Diploma</em></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Positioning Yourself as a Professional</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Enhancing Your Professional Image</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Expanding Your Skills</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Communicating for Results</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Building Relationships and Networks</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Professional Workplace Communication Skills Diploma</em></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Business Communication</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Verbal and Non-verbal Communication</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Written Communication</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Electronic Communication</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Communicating with Graphics</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Effectively Working for Your Boss</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why Choose Teachers Training</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Some of our features are:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">This is a dedicated website for teaching</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">24/7 tutor support</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Interactive Content</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Affordable price</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Courses accredited by the UK&rsquo;s top awarding bodies</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">100% online</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Flexible deadline</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Entry Requirements</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">No formal entry requirements. You need to have:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Passion for learning</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">A good understanding of the English language</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Numeracy and IT</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Desire for entrepreneurship</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Over the age of 16</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Assessment</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certification</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">CPD Certification from The Teachers Training</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish.</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">You can get your digital certificate (PDF) for &pound;4.99 only</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Hard copy certificates are also available, and you can get one for only &pound;10.99</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">You can get both PDF and Hard copy certificates for just &pound;12.99!</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs.</span></p>

The Teachers Training

Excel in school leadership with our School Management and Professionalism Bundle Course. Gain essential skills and knowledge to effectively manage educational institutions and inspire academic excellence. From strategic planning to fostering a positive school culture, this comprehensive course equips educators with the tools to lead with professionalism and integrity. Whether you're an aspiring school administrator or a seasoned educator, enroll now to elevate your leadership skills and drive positive change in education.

School Management and Professionalism Bundle

<p>What sets a true professional apart in the allied health industry? It's not just about technical expertise-it's about embodying professionalism in every interaction, decision, and task. Our comprehensive course dives deep into the core principles of professionalism, providing you with the tools to prosper in this field.</p><p>And, according to <strong>Reed </strong>a <strong>Healthcare Administrator</strong> can earn roughly from <strong>£30,000 to £40,000</strong> per year depending on experience, location and other factors.</p><p>So, what is stopping you from enrolling in this amazing <strong>11 course bundle</strong> that will make you a leader in the healthcare industry.</p><p><strong>This Professionalism in Allied Health bundle contains the following courses :</strong></p><ul><li><strong> Course 01: </strong>Healthcare GDPR<strong><br /></strong></li><li><strong> Course 02: </strong>Workplace Professionalism Certificate Course<strong><br /></strong></li><li><strong> Course 03: </strong>Social Media for Health &amp; Care<strong><br /></strong></li><li><strong> Course 04: </strong>Document Control<strong><br /></strong></li><li><strong> Course 05: </strong>Patient Customer Service<strong><br /></strong></li><li><strong> Course 06: </strong>Equality, Diversity and Discrimination<strong><br /></strong></li><li><strong> Course 07: </strong>Communication Skills<strong><br /></strong></li><li><strong> Course 08: </strong>Cross-Cultural Awareness Training<strong><br /></strong></li><li><strong> Course 09: </strong>Person-Centred Care<strong><br /></strong></li><li><strong> Course 10: </strong>Decision Making and Critical Thinking<strong><br /></strong></li><li><strong> Course 11: </strong>Infection Control &amp; Medicine Handling</li></ul><p><strong>Key Features:</strong></p><ul><li>CPD Certified</li><li>Instant e-certificate and hard copy dispatch by next working day</li><li>Fully online, interactive course with audio voiceover</li><li>Developed by qualified professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p>Here are brief descriptions for each course in the "<strong>Professionalism in Allied Health</strong>" bundle:</p><p><strong>Healthcare GDPR: </strong>This course provides an overview of the General Data Protection Regulations (GDPR) in the context of healthcare settings, covering topics such as lawful basis for data processing, responsibilities, obligations, and handling electronic medical records.</p><p><strong>Workplace Professionalism Certificate Course:</strong> Designed to enhance professionalism in the workplace, this course covers strategies for positioning oneself professionally, improving professional image, expanding skills, effective communication, and building professional relationships.</p><p><strong>Social Media for Health &amp; Care:</strong> Explore the intersection of social media and healthcare, understanding its impact on communication, big data, medical content creation, participatory health, hospital use, health behavior change, and applications in the healthcare sector.</p><p><strong>Document Control:</strong> Gain insight into managing documents effectively throughout their lifecycle, covering principles of document control, strategies, quality assurance, project document control, and electronic document management systems.</p><p><strong>Patient Customer Service: </strong>Learn the essentials of providing excellent customer service in medical settings, including effective training, communication skills, scheduling, medical terminology, filing systems, and handling difficult situations.</p><p><strong>Equality, Diversity and Discrimination:</strong> Understand concepts of equality, diversity, and discrimination, exploring legislation, integration into policy, human rights, promoting diversity, equality analysis, stereotypes, prejudice, discrimination, bias, and affirmative action.</p><p><strong>Communication Skills: </strong>Enhance basic and advanced communication skills, including telephone etiquette, body language, and effective communication strategies for various contexts.</p><p><strong>Cross-Cultural Awareness Training: </strong>Develop cultural competence through understanding cross-cultural communication, corporate awareness, design, competency, values, and working with culturally diverse teams.</p><p><strong>Person-Centred Care:</strong> Implement person-centered care by understanding individual history, preferences, needs, environmental factors, promoting values, and recognizing signs of discomfort or distress.</p><p><strong>Decision Making and Critical Thinking:</strong> Develop critical thinking skills to evaluate claims, identify benefits and barriers, problem-solve, and make decisions effectively.</p><p><strong>Infection Control &amp; Medicine Handling: </strong>Ensure safe administration, storage, distribution, and disposal of medicines, while also addressing infection control measures and potential risks associated with handling medications.</p><p><strong>Learning Outcomes:</strong></p><ul><li>Understand GDPR regulations in healthcare settings for data protection.</li><li>Demonstrate professionalism in various workplace scenarios and environments.</li><li>Apply social media strategies effectively within healthcare and allied fields.</li><li>Implement document control procedures to maintain accuracy and confidentiality.</li><li>Deliver exceptional customer service tailored to patient needs and expectations.</li><li>Foster inclusivity and combat discrimination through awareness and understanding.</li></ul><p><strong>Accreditation</strong></p><p>All of our courses, including the <strong>Professionalism in Allied Health</strong><strong> Bundle</strong> are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Financial Fraud Detection.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your <strong>Professionalism in Allied Health</strong><strong> Bundle</strong><strong>,</strong> you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our <strong>Professionalism in Allied Health </strong>certification have no expiry dates, although we recommend renewing them every 12 months.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        110 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Healthcare professionals seeking enhanced professionalism and compliance knowledge.</li><li>Allied health workers aiming to improve communication and patient care skills.</li><li>Individuals interested in advancing their career prospects in healthcare settings.</li><li>Students pursuing allied health studies or related disciplines.</li><li>Professionals aiming to navigate diverse workplace environments with proficiency.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no formal entry requirements for the course, with enrollment open to anyone!</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Healthcare Administrator</li><li>Patient Care Coordinator</li><li>Medical Records Technician</li><li>Health Education Specialist</li><li>Clinical Research Coordinator</li><li>Pharmaceutical Sales Representative</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</p></div>
        <h4>Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).<br />For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.<br />Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p></div>

                        </div>

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