45711 Courses in Cardiff delivered Online

Medication Awareness training is essential in the Health and Social Care Sector. This course aims to provide learners with the knowledge required to support the use of medication in Health and Social Care settings. It provides information on the different types, classifications and forms of medication, as well as providing guidance on safe storage and disposal.

Manage Abrasive Workplace Behaviour with Backbone: What’s one of the toughest jobs managers face? Managing abrasive employee behaviour is no easy task, and doing it poorly or failing to do it altogether can have disastrous consequences for your organization, your team, and you. You know what you should do (intervene early, be specific, develop a corrective action plan), but why is it so terribly hard to do it? What can you do to manage unacceptable employee behavior calmly, confidently, and compassionately?

Some people naturally possess an ability to sell and others over time develop their own style. We have created a highly practical course to give you the confidence and ability to sell over the phone or face to face. We focus the exercises, theory and discussion on your own job role and experiences to ensure you can return to the workplace to deliver tangible results. This 2-day course is designed for individuals who are new to selling, those in a sales role but have not received any formal training, or professionals who would like to brush up and enhance their current selling skills and learn some new techniques. -------------------------------------------------------------------------------- Course Syllabus The syllabus of the Essential Selling Skills course is comprised of seven modules, covering the following: Module One Understanding the Customer * The importance of good customer care * Selling vs. selling attitude * The reasons people buy * Adopting a positive approach Module Two Self-Awareness * Understanding your selling style * Adapting your selling style to your customer * Understanding your customers buying style Module Three Effective Communication and Rapport Building * Why does communication need to be effective? * Actively listening to your customers' needs * Right question at the right time * The impact of positive and emotive language Module Four Taking a Consultative Approach * Different styles of selling * Taking a consultative approach to selling * Preparation techniques * Buyer behaviour and motivation * A selling approach to match the buyers mind Module Five Presenting the Solution * Selling the benefits * Sales tool kit * Unique sales points * Advanced questioning techniques Module Six Gaining Commitment * Recognising and acting upon buying signals * Dealing with customers concerns * No means no? * How to cope in stressful situations Module Seven Confirming the Sale * Confirming or closing? * Effective confirming techniques * Going the extra mile -------------------------------------------------------------------------------- BENEFITS FOR YOU AS AN INDIVIDUAL This course will increase your confidence and ability to sell, having provided you with tools and techniques to achieve maximum results. Delegates always leave with fresh ideas, energy and motivation to succeed. FOR AN EMPLOYER The attitude of the delegates and the results they deliver will speak for themselves. All techniques are easy to apply back into the workplace for an immediate impact. WHAT WILL I LEARN? By the end of the course, participants will be able to: * Appreciate the need for preparation before a sales appointment * Effectively identify and meet needs with advanced questioning techniques * Identify verbal and non-verbal buying signals * Construct professional answers to questions and possible objections * Present your products and/or services with the buyer in mind * Identify and use a selling style appropriate to capture the buyer's attention * Recognise and overcome major objection types * How to apply effective confirmation techniques with the buyer in mind REAL PLAY OPTION We offer an innovative solution to engage the learners and bring real negotiation and closing scenarios to life. We use actors who improvise scenarios which have been specified by the group. * The group is split the group into 2 sub-groups, one with the actor, the other with the trainer. * Each group has a brief and has to instruct their trainer/actor on how to approach the scenario supplied. * The actor and trainer perform the role play(s) as instructed by their respective teams; however during the action they can be paused for further recommendations or direction. * The outcome is the responsibility of the team(s) - not the performers. SCHEDULED COURSES This course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information please contact us.

There is so much more to this free tool than just creating PDFs.  Learn what else you can do for free. -------------------------------------------------------------------------------- Duration: 2 hours This Adobe Acrobat Reader course looks at the features of the Acrobat Reader tool. Learn how to create PDF and what options you have, complete and sign and mark up PDFs. OBJECTIVES  By the end of the course you will be able to: * Create PDFs from other tools * Complete and sign documents * Mark up PDF documents CONTENT CREATING PDFS * Building PDF documents from Word, Excel and PowerPoint WORKING IN ACROBAT * Home, Tools and Document Views * Using the Navigation Panel and Pane * Floating toolbar and Contextual menus  COMPLETING AND SIGNING DOCUMENTS * Using fill and sign to complete forms * Adding signatures MARKING UP DOCUMENTS * Marking up changes * Using sticky notes * Using the highlighter pen * Adding stamps * Attaching documents and audio

AAT Level 3 - Cost and Revenues Overview: AAT Level 3 is an advanced or Intermediate level of AAT qualification in accounting. This course gives successful students the skills and knowledge to work competently in finance, accountancy, or bookkeeping role. Moreover, the students also have the opportunity to progress their studies with the AAT Level 4 Diploma in Accounting and acquire full membership of the AAT. You will be awarded an AAT Level 3 Advanced Diploma in Accounting certificate from the association of Accounting Technicians(AAT), once you have passed all the advanced-level qualification exams and skill tests. The Level 3 Diploma in Accounting covers the following areas: * Advanced Bookkeeping * Final Accounts Preparation * Indirect Tax * Management Accounting: Costing * Ethics for Accountants * Spreadsheets for Accounting

Our excellent one to one singing courses are suitable for all adults, from absolute beginners without any prior musical knowledge to advanced amateur pianists. They can be joined at any time during the year and are provided by highly qualified and experienced singing instructors.

Our monthly Social Media Marketing Update will break down the need-to-know marketing trends across TikTok, Instagram, LinkedIn, YouTube and more!

Develop the commercial awareness, financial knowledge and strategic thinking capabilities, to influence the direction of the business -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 2 days (13 hours) This course is aimed at managers who want to develop their commercial awareness, financial knowledge and strategic thinking capabilities, so that they can influence the direction of their business and deliver to their full potential. Day one of the course provides the skills and insights to make sense of your company’s financial position and performance. Day two helps delegates to consider the strategic thinking tools required to plot the forward course needed to maximise the potential of the business. As well as looking at how to make effective business decisions, this course gives a good grounding in finance and profitability. As a two day programme, day one provides the skills and insights to make sense of the company’s financial position and performance. Day two then considers the strategic thinking tools needed to plot the forward course needed to maximise the potential of the business. OBJECTIVES By the end of the course you will be able to: * An understanding of the balance sheet, profit and loss account, cash flow and statutory and management accounts * Learnt to correctly employment key financial ratios to analyse your business * A practical definition of strategy * analysis tools to examine the current environment and capabilities * Steps to devise a mission and vision statement * Recognition of the skills and resources needed to achieve the vision * Generation of appropriate strategic and tactical commercial objectives CONTENT WHAT IS STRATEGY  * Defining Strategy * Strategic thinking * Strategic models * Commercial thinking – what is money? WHERE ARE WE NOW  * STEEPLE analysis * SWOT Analysis * P&E forces at work * Political distortions in capitalist markets WHERE ARE WE TRYING TO GET TO * Setting the mission and vision * Creating a BHAG * Strategies for deflation and inflation THE ROLE OF BANKS * Commercial and investment banking * Fractional reserving * Securitisation HOW TO GET THERE  * Skill gap analysis * Business Process Re engineering * The role of creativity HOW TO GET THERE  * Getting the team on board * Individual and team motivation * The power of the brand OVERCOMING CHALLENGES  * Debt and deleveraging * Change management CREATING VALUE  * Discounted Cash Flows * Building the business case * Asset Valuation techniques MAKING IT HAPPEN  * Turning Strategic Thinking into Strategic Plans * Scenario planning for an uncertain future * Creating commitments and lock in DISCUSSION AND REVIEW  * Time will be set aside during the course for review sessions with time for questions, answers and action learning.

The best leaders are able to enable their team and the organisation to fulfil their potential by creating a highly motivational environment. This program will equip you with skills to: Establish and communicate organisational vision and values Lead change and promote innovation Develop effective teams and coach leaders Understand motivation and develop peoples' potential.

Equality is everyone’s right and everyone’s responsibility’. This training promotes the requirements of the Equality and Diversity Act. This session will strengthen understanding of Equality & Diversity.