Courageous Conduct Intervention (in house)

Description

Manage Abrasive Workplace Behaviour with Backbone

Accredited by the Boss Whispering Institute 

It can't go on – something has to change. You've had multiple complaints from employees describing how difficult it is to work with this individual. You've realised it's not just a simple personality conflict – it's a chronic pattern of abrasive behavior shown toward others, be they subordinates, peers and/or superiors.

You've tried talking to the individual, to no avail. You encounter denial: "I'm not abrasive!" or justification of the behavior: "I needed to get my point across!” The abrasive employee may even have acknowledged their destructive style and promised to change their ways, but after a brief period of improvement, the old behaviors return. You value this person's expertise, but their technical performance is now being overshadowed by their disruptive interpersonal conduct. You feel helpless – and you wonder if the situation is hopeless.

What’s one of the toughest jobs managers face?

Managing abrasive employee behavior is no easy task, and doing it poorly or failing to do it altogether can have disastrous consequences for your organization, your team, and you.

You know what you should do (intervene early, be specific, develop a corrective action plan), but why is it so terribly hard to do it? What can you do to manage unacceptable employee behavior calmly, confidently, and compassionately?

In this six-hour Masterclass, you will:

• Experience abrasive behavior from the perspectives of targets, abrasive employees, and their managers
• Gain insight into why employees behave abrasively
• Learn about the psychological forces that make management intervention so challenging, including unconscious fears and predictable defense mechanisms
• Learn reliable criteria for intervention: When should I step in?
• Learn how to intervene calmly, confidently, and compassionately to stop the suffering of all involved.
• Learn specific techniques for dealing with defensiveness, such as denial, anger, withdrawal, and counterattacks

Every participant will receive a copy of Dr Laura Crawshaw’s Book 

“Grow Your Spine & Manage Abrasive Leadership Behavior”