2054 Courses in Liverpool

This very practical session is designed to enable participants to improve the impact, clarity and accuracy of their reports. It focuses equally on the two key areas - structure and writing technique. This course will help participants: * Scope reports based on objective and intended readership * Write a structured report * Use the Fog Index to ensure readability * Write grammatically correct and well-punctuated text * Review and edit their work. 1 INTRODUCTION * Objectives and overview * Introductions and personal aims 2 WHAT MAKES A GOOD REPORT? * Practical activity and feedback 3 BEFORE YOU START * The planning process and scoping a report * Organising information * Key report headings * What goes where? * Writing practice and review 4 WRITING TIPS AND TECHNIQUES * Clear English and use of language * Grammar and sentence structure * Refresher in punctuation * Writing in the third person * The Fog Index - and how to measure readability 5 PULLING IT ALL TOGETHER * Reviewing and proofing 6 REVIEW * Summary of key learning points * Action planning

This is an essential programme for managers or members of staff (or students) who need to be able to read and summarise information on screen faster and more effectively. The session focuses on the different types of reading style and encourages better retention of written material through the use of specific speed-reading techniques. By the end of this programme participants will be able to: * Explain the principles of speed reading * Understand the barriers to reading * Use different reading styles according to the information being read * Read more effectively from tablet and computer screens * Co-ordinate eye movements better * Minimise any poor reading habits * Increase reading speed by over 50%, without losing comprehension * Improve retention of information using specific techniques The programme focuses on how to maximise reading from electronic devices by exploring techniques which will reduce eyestrain and improve reading effectiveness. The session also explains different types of reading styles and how to learn new, positive reading habits. 1 AN INTRODUCTION TO SPEED READING * The history of speed reading * Assumptions about reading * The process of reading * Schema and its influence on interpretation * Eye/brain relationship * How our brain processes written information 2 MINIMISING BARRIERS TO READING * Understanding eye tics * Mouthing * The influence of different light sources * Body clocks and making use of natural patterns 3 READING STYLES * Importance of choosing the right reading style * Speeds and their influence on retention * Reading for pleasure * Proof reading * Scanning * Skimming * Reading for retention * SQRW principles 4 READING FROM ELECTRONIC DEVICES * The challenge of reading from screens * Importance of breaks and proper display screen evaluation * Calibrating screens and background colours * Formatting documents * Using eye guides

Health and safety awareness training is mandatory for staff at all levels of an organisation. This is the ideal course to satisfy that requirement - a stimulating 'entry-level' programme explaining how health and safety should be managed in any working environment. The course outlines the basics of health and safety law and how organisations and individuals can become liable for health and safety offences. Roles and responsibilities for health and safety are discussed by reference to the key legislation and the expert trainer will explore with the delegates how these responsibilities are managed in practice in different types of organisation. The principles of risk assessment will be considered and their practical implementation discussed in relation to the management of the various hazards that are likely to be present in a typical workplace. This course will give staff: * An understanding of health and safety law, liability and enforcement * An explanation of the principles of health and safety management in the workplace and an understanding of who should be responsible for different aspects of health and safety * A practical explanation of risk assessment and what constitutes a suitable and sufficient assessment * A broad knowledge of the typical hazards in a workplace and how these should be managed 1 OVERVIEW OF HEALTH AND SAFETY LAW * Statute and civil law * Liability and enforcement * Statutory duties * Contract law 2 LEGISLATIVE FRAMEWORK * The workplace - extent of responsibility / shared responsibility * Relevant legislation 3 MANAGEMENT OF HEALTH AND SAFETY * Health and Safety at Work etc Act 1974 * Management of Health and Safety at Work Regulations 1999 * Workplace (Health, Safety and Welfare) Regulations 1992 * Accident Reporting (RIDDOR) * Consultation with Employees and Safety Committees 4 RISK MANAGEMENT WITHIN YOUR ORGANISATION * Business risk management * Health and safety risk management * The principles of risk assessment * Transferring the risk to contractors and third parties 5 RISK ASSESSMENT EXERCISE - 'CHALLENGE ANNEKA' 6 MANAGING THE HAZARDS IN THE WORKPLACE * Work equipment * Lifting equipment * Display screens * Manual handling * Fire * Chemicals (COSHH) * Personal protective equipment (PPE) 7 PRACTICAL EXERCISE - WORKPLACE INSPECTION 8 QUESTIONS, DISCUSSION AND REVIEW

The CIEH Introductory Certificate in Occupational Health and Safety provides an awareness of key health and safety issues, and the part that staff should play in keeping themselves and others free from harm at work. This course will give you a basic background in, and understanding of, general health and safety practices and the control measures required to reduce risks in the workplace.

Recognising the value of, and practising, clear and open communication at all levels is the first step to improving performance, whether at an individual, team, management, leadership or organisational level. We all know this, but why is it so difficult? This unique programme will make it much, much easier for you by giving you a robust framework to use - and the opportunity to practise your skills in a safe, supportive environment. It will help you have conversation that deliver tangible results. The programme will help you: * Overcome the barriers to effective performance conversations * Handle feedback conversations effectively * Improve working relationships with your staff * Set realistic expectations and targets (and get 'buy-in' for them) * Improve your communication style * Plan and prepare for honest conversations in the workplace 1 WHAT IS AN HONEST CONVERSATION? * Why don't we have them more often? * What stops us? * The cost of not having them 2 THE FEEDBACK CONVERSATION * Dealing with the impact of feedback conversations 3 PREPARING FOR CONFLICT 4 EFFECTIVE WORKING RELATIONSHIPS 5 THE EXPECTATIONS CONVERSATION 6 THE TARGETS CONVERSATION 7 YOUR COMMUNICATION STYLES 8 PLANNING AND PREPARING FOR AN HONEST CONVERSATION 9 GIVING AND RECEIVING FEEDBACK SKILLS

This one-day workshop is designed to give you an awareness of the fundamentals of Microsoft Excel and, in particular, to give you the confidence needed to efficiently create, edit and manage spreadsheets. This course will help participants: * Create tables * Use functions * Manage rows and columns * Write formulas * Manage sheets * Use content formats * Handle larger tables * Create reports and charts 1 CREATING A TABLE * Creating an Excel table from scratch * Wrapping text in cells * Speeding up data entry using AutoFill * Sorting columns 2 INSERTING FUNCTION * Inserting function calculators * Using AutoSum to sum numbers * Statistical calculations AVERAGE, MAX and MIN 3 TABLE ROWS AND COLUMNS * Inserting and deleting rows and columns * Adjusting multiple column widths and row heights * Hiding and unhiding rows and columns 4 FORMULA WRITING * The basics of formula writing * Understanding mathematical symbols * Using multiple mathematical symbols in a formula * When to use brackets * Troubleshooting calculation errors 5 MANAGING SHEETS * Inserting, renaming, moving and deleting sheets * Copying a worksheet to another file * Copying a table to another sheet 6 MANAGING CONTENT FORMATS * Applying data formats * Managing number formats * Controlling formats with the Format Painter 7 MANAGING LARGER TABLES * Applying freeze panes to lock tables when scrolling * Sorting on multiple columns * Using filters to extract table information 8 CREATING AND MODIFYING CHARTS * Creating a pie chart * Creating a column chart * Inserting chart titles and data labels * Controlling chart formatting * Changing chart types 9 PRINTING * Previewing and printing tables and charts * Modifying page orientation * Adjusting print margins * Printing a selection 10 CALCULATING WITH ABSOLUTE REFERENCE * The difference between a relative and absolute formula * Changing a relative formula to an absolute * Using $ signs to lock cells when copying formulas 11 PIVOT TABLES * Create a pivot table report * Insert a pivot chart into a report

This very practical two-day workshop analyses the content and implications of key MoD terms and conditions of contract. The programme explains the principles and terminology of the contractual aspects of defence procurement as well as considering a number of relevant policies and initiatives. The course covers key components, constructs and methodologies associated with any commercial venture entered into with the UK MoD. Starting at the MoD organisational level the workshop sets the scene by looking at the acquisition process and organisation, detailing the various roles and responsibilities of MoD personnel. The workshop provides an in-depth examination of MoD DEFCONs and many narrative terms, setting them in the context of the organisation and its structures. The workshop helps participants to gain an understanding of the content and purpose of the range of MoD DEFCONs and narrative conditions commonly used throughout the acquisition lifecycle. It includes a review of Part 2 of the Defence Reform Act 2014 regarding Single Source Pricing, which comes into effect in 2015 and is already starting to be applied to significant contracts. On completion of this programme the participants will understand the terminology associated with the MoD terms and conditions of contract and will have an accurate view of their relevance, usage and their legal basis and how they can affect contractual and commercial decision-making. They will have gained an insight into defence acquisition contracting and they will be more commercially aware. DAY ONE 1 THE COMMERCIAL ENVIRONMENT * Key roles and responsibilities of the MoD organisations at the heart of the acquisition process 2 TENDERING TO MOD * An appraisal of some of the obligations placed upon contractors when they are submitting a proposal to the MoD pre-contract 3 STANDARDISED CONTRACTING * MoD have introduced non-negotiable standardised contracts for certain levels of procurement. This section considers their use and relevance to defence contracting 4 PRICING, PROFIT, POST-COSTING AND PAYMENT * The parameters specific to a costing structure and the differences between competitive and non-competitive bidding * The role of the QMAC, the profit formula, the requirements for equality of information and post-costing * Different types of pricing and issues surrounding payment 5 DEFENCE REFORM ACT - SINGLE SOURCE PRICING * Single Source Pricing under Part 2 of the new Defence Reform Act * Changes from the existing position, how contractors are affected and the compliance regime that accompanies the new requirements 6 DELIVERY AND ACCEPTANCE * Specific requirements and the significance and impact of failing to meet them * Acceptance plans * Non-performance and the remedies that may be applied by the Customer - breach of contract, liquidated damages and force majeure DAY TWO 7 PROTECTION OF INFORMATION AND IPR * Contractor's and MoD's rights to own and use information * How to identify background and foreground intellectual property * Technical information and copyright in documentation and software * How to protect IPR at the various stages of the bidding and contracting process 8 DEFENCE TRANSFORMATION AND DEFENCE COMMERCIAL DIRECTORATE * Widening and increasing roles and functions of the Defence Commercial Directorate * Background to the Defence Reform Act 2014 9 LEGAL REQUIREMENTS * Terms used in MoD contracts to reflect basic legal requirements * Records and materials required for MOD contracts and therefore the obligations, responsibilities and liabilities that a company undertakes when it accepts these conditions * Overseas activities 10 SUBCONTRACTING AND FLOWDOWN * Understanding the constructs required by the MoD for subcontracting * Which terms must be flowed down to the subcontractor and which are discretionary 11 TERMINATION * Termination of a contract for default * Termination for convenience * How to optimise the company's position on termination 12 WARRANTIES AND LIABILITIES * Obligations and liabilities a company might incur and how they might be mitigated * MoD policy on indemnities and limits of liability 13 ELECTRONIC CONTRACTING ENVIRONMENT * Electronic forms of contracting * Progress toward a fully electronic contracting environment

A question of trust. Leadership implies followership. And that means trust. Because who's going to follow a leader they don't trust? This programme takes a values-driven approach to leadership. It gets current and aspiring leaders to hold up the mirror to themselves and to see their reflections as leaders of people. It asks them whether what they see justifies their view of themselves as leaders. It helps them understand just what it takes to be an effective leader. And it does so in a highly practical, constructive manner. It helps the course participants to truly understand the core skills of effective leadership. It focuses on the difference between leadership and management, defining what high performing teams do and how they do it. It helps people to see their teams from different perspectives, allowing them to adapt their styles to maximise team outputs. And it explores concepts such as emotional intelligence, authentic leadership and the RAIV approach (relationships-achievement-independence-vocation) to help explore underlying values and use them to drive effective leadership. Because what worth do our values have unless we put them into practice? The course will help you: • Appreciate the key skills a leader needs to be effective • Understand what the organisation expects of you as a leader • Recognise your leadership style and the impact it has on others • Consider your role models - who inspires you? • See leadership from the 'followers' perspective - how do you like to be led? • Discover what holds you back - limiting beliefs • Examine your core values -do they support your ambition? • Explore the concept of Emotional Intelligence - how do we manage ourselves? • Discover how to lead through change • Explore the concept of 'Authentic Leadership' - consider how it can work for you • Practice some of the skills essential to motivating and influencing for success • Use the RAIV approach to generating enthusiasm and commitment • Plan how best to 'walk the leadership talk' - in your role, in your organisation Above all, this course will help you put theory into practice, values into actions, in a mature, considered, effective way. DAY 1 1 WELCOME AND INTRODUCTION * Participants are welcomed to the programme and invited to share their personal objectives and people challenges * Participants given an action plan template to complete throughout the workshop * Participants required to bring an inspirational quote to share with the group 2 WHAT IS LEADERSHIP? * The concept of 'leadership' * The role of a leader * Skills assessment for all participants# * Leadership v Management * Assess your team effectiveness 3 YOUR LEADERSHIP STYLE * Leadership questionnaire * You and your role models * Push v Pull styles of leadership * Empowerment v Control * Team goals and role profiling DAY 2 1 YOU, THE LEADER * Your core values * Your communication style * Situational leadership * The Emotional Bank Account * Buy Me Today 2 ARE YOU EMOTIONALLY INTELLIGENT? (EI) * What is emotional intelligence? * Self-assessment exercise * Manage your emotions * Nine strategies for promoting EI 3 LEADING THROUGH CHANGE * Identify the major changes affecting you / your team * Types of change * The roles of resistance * How safe are you to talk to? * Forcefield Analysis DAY 3 1 AUTHENTIC LEADERSHIP (AL) * What is AL? * Managing perceptions is managing their truth * A leadership challenge 2 MOTIVATING AND INFLUENCING FOR SUCCESS * What motivates you? * Motivational theory * Leading by example * Influencing skills required * Influencing styles * The influence challenge! 3 CREATING ENTHUSIASM AND COMMITMENT * The RAIV approach (relationships-achievement-independence-vocation) * Building self-worth * What drives your team? * Your leadership legacy * Your commitment to leadership

This programme provides an intensive, two-day overview of the key elements of operations management, including an array of practical tips and tools to help managers be more proactive and effective in the operations management environment - whether that's in an industrial manufacturing context or in operational leadership in the service sectors. At the end of the programme, participants will: * Understand the 6Cs approach to operations management * Be able to apply a range of practical tools and techniques to improve their personal effectiveness towards being a more effective operations manager * Be able to prepare an action plan for the critical first (or next) 100 days in their operational leadership role 1 INTRODUCTION * What is Operations Management and where does it fit in? * What makes a successful Operations Manager? * Introducing the 6Cs of Operations Management 2 CONTEXT * Link to business strategy * Making a year plan * Performance measurement 3 CONTROLS * Governance * Reputational controls * Costs and budgets * Quality * Operational 4 CUSTOMERS * Internal * External * Stakeholder management 5 COMMUNICATION * Planning * Meetings * Reporting * Emails * Notices * Networking * Walking the talk 6 CARE * People * Safety, Health, Environment & Security * Assets 7 CONTINUOUS IMPROVEMENT * Process * Product * Proactivity * Link to KPIs and Year Plan 8 PUTTING IT ALL TOGETHER * Action planning for the first (or next) 100 days * Conclusions

Conflict is a word that conjures up many emotions. It is something that most people would prefer to avoid, if possible. Work can be an emotive place. Positive relationships can make your life at work exciting, motivating and challenging, whilst relationships that do not hold value to you could make your life very difficult and stressful, especially if there is conflict between you and your manager. This course is essential for people who want to understand where conflict can be used to positive effect and how to manage conflict in your working relationships and see it as something positive that can stimulate the environment. Research has shown that relationships at work are an extremely high motivational factor, and for a lot of people it has a higher importance that salary! Therefore, it is essential that we invest in relationships and search out new ways to make them better in order to have a more positive influence on our surroundings. By understanding why other people are in conflict we can manage the conversation a lot better, with outcomes managed more effectively so the 'conflict' will add value to the organisation. This participative event will cover a wide variety of exercises and personal stories, and leave course participants with a clear strategy to identify when they are in conflict with someone and how they will structure their approach to get to a satisfactory outcome. This is a workshop that targets anyone where conflict needs to be managed and cannot seem to resolve it, whether internally or externally. At the end of the day, participants will: * Know their key relationships and the strength of those relationships * Complete the Strengths Deployment Inventory (SDI) to identify where you deploy your strengths * Understand what is important to you and your key stakeholders * Know how motivational value systems can influence behaviour * Tailor your communication style to match that of your opposite party * Know conflict strategies to resolve conflict in others * Learn to be more assertive when challenging * Achieve key personal, departmental and organisational objectives 1 WHERE ARE YOU NOW? * How effective are your current working relationships? * Can I work effectively without the input from others? * Who do you need to be a success? 2 THE STRENGTHS DEPLOYMENT INVENTORY (SDI) * Completion of the SDI questionnaire * An understanding of the theory * A 'trip around the triangle' * Predicting relationship interaction * Your scores and what they mean in your relationships 3 CONFLICT THEORY * What is conflict? * The 3 flags of conflict * What are your conflict triggers? * Your conflict scores plotted * The conflict sequence 4 CONFLICT RESOLUTION STRATEGIES * Early warning signs * Most productive behaviours * Least productive behaviours * Preventable / unwarranted conflict * Review of the dynamic triangle * Review of the day, personal learning and action planning