2065 Courses in Cardiff

Developing the high performing team takes time and effort. But above all, it requires an understanding of the dynamics of high performing teams. This programme helps managers and leaders understand what high performing teams do and how they do it. It focuses on enabling managers to see their teams from different perspectives, allowing them to adapt their styles to maximise team outputs. A core theme is the need for managers of teams to 'hold up the mirror' to themselves and to see themselves as a leader of people, to reflect on how others see them and to modify their style accordingly. This programme will help managers / team leaders: * Analyse the constituents of a 'high performing' team * Apply essential influencing techniques * Use a range of communication techniques to support effective teamwork * Create and articulate team vision * Generate common values * Assess team effectiveness and take/recommend the appropriate actions * Make more efficient use of team time * Understand and agree on techniques to manage conflict * Define and implement team meeting protocols that will facilitate team effectiveness * Use the Prime Focus model to create the environment and framework for a high performing team * Draft your team strategy to take them to the next level DAY 1 1 WELCOME AND INTRODUCTION * Participants are welcomed to the programme and invited to share their personal objectives and people challenges * Participants are given an action plan template to complete throughout the workshop 2 YOUR TEAM * The concept of 'positive intention' * The difference between a team and a high performing team * Assess your team effectiveness * What is your 'interference'? 3 THE TEAM ENVIRONMENT * Setting the scene * Building rapport * Active listening * Team goals and role profiling 4 YOUR STYLE * Tuckman model of team stages - how do you manage each stage? * Team standards and goals * Your team vision 5 EFFECTIVE TEAM MEETINGS * Influencing in team meetings * How to make them interesting and relevant * The pure role of the chair DAY 2 1 EFFECTIVE COMMUNICATION TECHNIQUES * Giving and receiving feedback * Your communication style * How to adapt, pace and lead to build rapport * The Mehrabian theory of communication 2 HOW TO MANAGE CONFLICT * What is conflict? * What is your default conflict approach? * Tools and tips for managing conflict * Practice sessions 3 TEAM SKILLS * Undertake a team skills analysis * Types of team member * Motivating team members * Reframing situations 4 SETTING YOUR STRATEGY * Seeing the bigger picture * The Prime Focus Model * Your strategy for success * Articulating your strategy * Action plans revisited

Where should management effort be directed? In controlling costs and ensuring proper engineering in live projects? - yes, of course, but true cost control comes by understanding, eliminating and minimising risk prior to a business committing any funds. This course studies the stages required for practical financial and business appraisals of projects and capital expenditure. This course has two primary objectives: * To impart the knowledge and skills required to ensure as risk-free as possible expenditure of that scarce resource, cash - the investors', governments' or shareholders' money must not be squandered * To improve the quality of the appraisal process in the widest sense - demonstrating how the process of project and capital expenditure appraisal can be used to dramatically improve cost control and deliver as risk-free as possible expenditure As a result of the course, participants will be able to: * Understand the economics of appraisal * Be in control of their projects from the start * Understand the economics of their projects - and devise the most appropriate mode * Carry out sensitivity analysis and identify risk * Improve their methods of appraisal and approach * Focus on the risk areas and take out risk and control costs before they over-run The benefits of attending this course will be demonstrable from day one. Thorough appraisals and risk assessment follow through to success in project management and detailed cost control and project management. 1 INTRODUCTION * Why appraise? * Taking risk out of investment * The short- and long-term results of not appraising business expenditure 2 DEVELOPING AN APPRAISAL PROCESS * The process - overall and stage-by-stage objectives * Understand business and technical risks * Manage resources and time * Do you invest enough time and effort at this stage? * Take out the risks - control costs before you are committed to contracts and action * Checklists 3 APPRAISAL ARITHMETIC * Review of the arithmetic of appraisal * The time value of money * The effects of different interest or required rates * The effects of inflation (or deflation) in prices and costs * Understanding the economics of appraisal is essential 4 APPRAISAL MEASURES * Meaning and use of appraisal measures * Identifying the most appropriate measures for your particular business * Payback * Discounted cash flow measures - NPV and IRR * Other measures - FW, AW, Profitability Index * The meaning of the measures and their application in practice 5 COST BENEFIT ANALYSIS * The effect on decision-making of more intangible benefits * Cost benefit analysis * Ensuring costs are genuine * Measuring intangible benefits * Environmental issues * Consideration of intangible benefits in the appraisal decision-making process 6 DEVELOPING APPROPRIATE MODELS * Developing models - examples of spreadsheet models and measures for many different situations * Modelling investment opportunities - summarising outcomes * Sensitivity analysis - identifying, quantifying and taking out risk 7 DEVELOPING AN APPRAISAL PROCESS * The process - managing risk from the outset * Using the process in risk management, negotiating and project management * Take out risk by thoroughly knowing your project - developing your own process

The aim of this course is to provide an overview of Agile approaches to product development. It explains what Agile is and when and why to use it. The scope of the programme includes: The course emphasises the collaborative nature of Agile and the flexibility it offers to customers. The principal training objectives for this programme are to help participants understand: * Why and when to use Agile * How to use Agile * The roles involved in Agile development * The cultural factors to take into account * How to manage Agile developments 1 INTRODUCTION (COURSE SPONSOR AND TRAINER) * Why this programme has been developed * Review of participants' needs and objectives 2 BACKGROUND TO AGILE * Issues with traditional approaches to product development * How Agile helps * Roots of Agile * Agile lifecycles * Product v project 3 HOW AGILE WORKS * The Agile Manifesto * Agile principles * Process control: defined v empirical * Different Agile methods * The Scrum framework * DSDM Atern 4 MANAGING AGILE * When to use Agile * Managing Agile projects * Team organisation 5 AGILE TECHNIQUES * Daily stand-ups * User stories * Estimating * MoSCoW prioritisation 6 COURSE REVIEW AND ACTION PLANNING (COURSE SPONSOR PRESENT) * Are there opportunities to use Agile? * What actions should be implemented to adopt Agile? * Conclusion

When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: * Profile customers * Research and identify potential new customers * Use the consultative sales process * Build effective rapport with customers * Identify customer needs through effective questioning and listening * Position products and services effectively * Close the sale or gain commitment to further action * Manage their customer portfolio to maximise sales 1 INTRODUCTION * Aims and objectives of the training * Personal introductions and objectives * Self-assessment of existing sales skills * Overview of content 2 KNOWING YOUR CUSTOMERS * Who are your customers, and what do they want from you? * What are your strengths, compared to your competitors? * Who are your new potential customers? * How do you communicate with new customers? * What do you need to know about your customers before you start to sell? * Making the initial approach * Planning your pipeline - keeping the customers coming 3 THE FOUR-STEP SALES PROCESS * Overview of the consultative sales process * Key benefits of using the consultative sales process * Focusing on behaviours not targets * The behaviours of a good salesperson * Common pitfalls and mistakes * Personal strengths and weaknesses 4 BUILDING RAPPORT * First impressions - Mehrabian theory of communication * Short cuts to building rapport * Looking out for clues as to how the customer is thinking * Looping back to keep the conversation flowing * Acknowledging past communication * Dealing with emotions such as anger * Setting the agenda to keep control * Getting past gatekeepers 5 QUESTIONING AND LISTENING * How to ask open questions to uncover information * Left brain questions * When closed question can be useful * What stops us listening? * The four levels of listening * How to develop your listening skills 6 PRESENTING PRODUCTS AND SERVICES TO CUSTOMERS * When to present * Using benefits not features * Making it personal * Using reciprocity * The tendency towards the middle * Using consistency 7 GAINING COMMITMENT * Testing the water * Dealing with objections using ACLEO * Asking for the business * Getting referrals * Ending with a personalised close * Following-up 8 MANAGING YOUR CUSTOMER PIPELINE * Spotting opportunities for cross-sales * Managing your portfolio * Maximising sales proactively * Review meetings * Customer satisfaction measures and surveys * Mystery shopping 9 PUTTING IT ALL TOGETHER * Skills practice * Personal learning summary and action plans

This course has a simple objective: to help gain appointments with potential clients. In most consultative selling situations clients won't commit to purchases over the telephone. This means setting up a meeting to discuss the options with them face-to-face. But getting 'face time' can be tricky. This practical workshop can help. Participants will acquire essential tools, skills and methods; discuss specific organisational issues; and identify areas for improvement. They will discover how to: * Increase their effectiveness through proper preparation * Construct attention-grabbing opening statements * Help potential clients feel comfortable agreeing to a meeting * Develop tactics for responding to difficult excuses and objections * Stress the benefits of a face-to-face consultation * Develop and enhance their questioning and listening skills * Prevent customers cancelling booked appointments 1 INTRODUCTION TO APPOINTMENT SETTING * Key trends that have changed the way people buy today - and will buy tomorrow * Why many sales people avoid picking up the phone * The difference that makes a difference - what makes a good appointment-maker? 2 BEFORE YOU PICK UP THE TELEPHONE * It all starts with a plan... * Who and what to focus our attention * How much research should we undertake and why? * Setting primary and secondary objectives 3 MAKING YOUR APPROACH * Key considerations * Every call is an opportunity - creating a positive mind-set * Using a structured approach * Using partnership language 4 GAINING AN INSIGHT INTO THE CUSTOMER'S NEEDS * How to quickly 'tune in' to your customers, so that you can serve them more easily * Developing speech patterns that put customers at their ease * Using effective questioning and listening skills * Finding and building pain points 5 DEALING WITH EXCUSES AND OBJECTIONS * Pre-empting potential excuses * Developing techniques for responding to client objections * Keeping the door open for future contact 6 SECURING THE APPOINTMENT * Selling the benefits of a consultancy meeting * Techniques for avoiding cancelled appointments * Gaining commitment 7 ACTION PLANS * Course summary and presentation of action plans

This course is designed for those already using Power BI Desktop and are ready to work with more comprehensive elements of analysing and reporting in Power BI. The course maintains a balanced look at data analysis including the Power Query Editor, with a deep dive into writing DAX formulas, and enhanced dashboard visualisations. The aim of this course is to provide a more complete understanding of the whole Power BI analytics process, by working with business examples that will equip you with the necessary skills to output comprehensive reports and explore Power BI's analytical capabilities in more depth. 1 THE QUERY EDITOR * Grouping rows in a table * Split row by delimiter * Add days to determine deadlines * The query editor 2 FUZZY MATCHING JOINS * Matching inconsistencies by percentage * Matching with transformation table 3 THE QUERY EDITOR M FUNCTIONS * Adding custom columns * Creating an IF function * Nested AND logics in an IF function 4 DAX NEW COLUMNS FUNCTIONS * Including TRUE with SWITCH * Using multiple conditions * The FIND DAX function * The IF DAX function * Logical functions IF, AND, OR 5 EDITING DAX MEASURES * Making DAX easier to read * Add comments to a measure * Using quick measures 6 THE ANATOMY OF CALCULATE * Understanding CALCULATE filters * Add context to CALCULATE with FILTER * Using CALCULATE with a threshold 7 THE ALL MEASURE * Anatomy of ALL * Create an ALL measure * Using ALL as a filter * Use ALL for percentages 8 DAX ITERATORS * Anatomy of iterators * A closer look at SUMX * Using RELATED with SUMX * Create a RANKX * RANKX with ALL 9 DATE AND TIME FUNCTIONS * Overview of functions * Create a DATEDIFF function 10 TIME INTELLIGENT MEASURES * Compare historical monthly data * Create a DATEADD measure * Creating cumulative totals * Creating cumulative measures * Visualising cumulative totals 11 VISUALISATIONS IN-DEPTH * Utilising report themes * Applying static filters * Group data using lists * Group numbers using bins * Creating heatmaps * Comparing proportions * View trends with sparklines 12 COMPARING VARIABLES * Visualising trendlines as KPI * Forecasting with trendlines * Creating a scatter plot * Creating dynamic labels * Customised visualisation tooltips * Export reports to SharePoint

This is an essential programme for members of staff whose role involves external meetings, including seeing members of the public in their own home. Based around advice from agencies including the Suzy Lamplugh Trust and the police, this programme takes a sensible look at how to remain safe in the role. 1 WHAT'S HAPPENING? * Issues around us * Risks in context 2 SAFETY FUNDAMENTALS * Risk assessment * Dynamic risk assessment * Identifying and minimising risks * Sensible precautions * Use of technology and personal safety * Lone working * Visits and travelling 3 HARASSMENT AND STALKING * What constitutes harassment and definition of stalking * Early warning signals 4 REPORTING PRINCIPLES * Importance of incidence reporting * Taking care of us * What next?

This is an opportunity to benchmark your current and future safety and health vision and priorities in line with global models of safety, and to benefit from good practice gathered from leading organisations from around the world. Through lively discussion, debate and exercises, including benchmarking, gap analysis and case studies, leaders attending this programme deepen their understanding of how to use their skills to drive their organisation to the next level in its safety and health performance. The programme is designed to help leaders:

The IOSH Managing Safelyaward is valid for three years. Award-holders need to undertake this one-day refresher programme every three years in order to maintain their status. This very interactive, practical programme covers: An interactive case study exercise is used throughout the day to apply refreshed knowledge to the plan-do-check-act model and then link it back to the workplace. For example, participants examine the elements of a safety and health policy, come up with ideas to influence safety culture, and select the best communication methods to engage a workforce.

This one-day workshop focuses on building a professional presentation from scratch, giving you essential hints and tips on how to utilise the key features of PowerPoint, including speaker notes, inserting charts, diagrams and pictures, and utilising slide transitions and animation. You will also learn about PowerPoint templates and themes to ensure your presentations have the best impact. This course will help participants: * Using Slide Master * Create a presentation using a template * Insert slides and change the layout * Manage slides and control formats * Enhance slides using animation, pictures, charts and graphics * Work with tables, rows, cells and columns * Create and control paragraph lists * Insert titles and labels * Effectively use slide show controls and presenter view * Print slides, handouts and notes 1 INTRODUCTION TO POWERPOINT * Navigating the features * Creating a simple presentation * Inserting new slides and changing layouts * Creating speaker notes 2 USING LAYOUTS IN SLIDE MASTER * Editing templates in slide master * Adding a design theme * Adding transitions, pictures and logos * Using Slide Show View 3 DRAWING SHAPES AND SMARTART * Using Drawing Tool Formats * Creating shapes * Aligning shapes and stacking order * Creating a cycle graphic * Creating an organisation chart 4 ANIMATION * Visually enhancing slides with animation * Using text and object animation * Adding animation to lists * Making animation work for you 5 PRESENTING * Confidently running a presentation * Using presenter view * Using the slide show controls