Name: Diploma in hospitality & catering and Restaurant Management for Restaurant Manager Course
Price: 15 GBP
Availability: InStock

<div><h2> About Course</h2><div><h6>Master Client Management and Partnership with Strategic Account Management online course</h6>  
'Account management' is the strategic approach that heavily emphasizes developing and maintaining excellent customer relations. Account managers serve as the primary point of contact and act as trusted advisors to their clients. They proactively identify opportunities, address concerns and work collaboratively to ensure customer satisfaction and success. This course demonstrates the importance of account management programs to an organization. We describe the key responsibilities of account managers and establish the need to build healthy customer relationships.
  <strong>Account Management Fundamentals</strong> will take you to journey to master how to maintain your customer relationships and develop their business with you in a competitive market.
This course will teach you how top sales companies manage channel partnerships with retailers and resellers by using sales processes, frameworks, and skill sets. You will also learn how to implement a sales strategy to satisfy the needs of customers and boost customer satisfaction. You will be required to demonstrate your account management abilities in areas ranging from customer care to customer success and critical account management.This course will prepare you as a strategic account manager to convert newly developed client relationships into long-term accounts that will help both the customer and the business reach long-term goals.
Do you want to start a career in Account Management or improve your Account Management skills? Then this Account Management course will give you a solid foundation to become a confident Account Management professional while also supporting you in increasing your Account Management expertise. This Account Management course will provide you with education from industry specialists. The Account Management course is divided into 9 lectures. If you successfully complete the Account Management course, you will receive an instant pdf certificate free of charge.
 
You may achieve your goals and prepare for your ideal profession by enrolling in this comprehensive Account Management course. The Account Management course offers students a comprehensive learning experience. This Account Management course is intended for professionals who want to excel in their field. This Account Management course covers all you need to know to become a specialist. The Account Management course begins with an overview of the Account Management. This Account Management course will provide you a complete overview of the Account Management, covering key ideas, usage techniques, and in-depth knowledge.
 
The Account Management course materials were created with the help of Account Management professionals, and all information on Account Management is maintained up to date on a regular basis so that learners do not fall behind on current trends/updates on Account Management. You can learn new skills in Account Management by taking the Account Management course. Account Management training has been expertly designed for you to do remotely via e-learning.</div></div> <div><h3> What Will You Learn?</h3><ul><li> <span></span> <span>Define what you need to know about each client and will have the tools to find it</span></li><li> <span></span> <span>Analyse the client Decision-Making Process</span></li><li> <span></span> <span>Set realistic and challenging goals for each account</span></li><li> <span></span> <span>Map out a key account strategy and action plans for current accounts</span></li><li> <span></span> <span>List key skills and qualities required to succeed as an account manager</span></li><li> <span></span> <span>Explain how to build profitable relationships with customers</span></li><li> <span></span> <span>Identify the needs and wants of potential clients</span></li><li> <span></span> <span>Evaluate the risk factors involved in selecting a port for your imports</span></li><li> <span></span> <span>Recognize possible changes that could affect your business</span></li></ul></div><div><h3> Course Content</h3><div><div><h4> Introduction to Fundamentals of Account Management</h4><div><div><ul><li><div> <span></span><h5> Introduction to Fundamentals of Account Management</h5></div><div> </div></li></ul></div></div></div><div><h4> Key Account Manager</h4><div><div><ul><li><div> <span></span><h5> Key Account Manager</h5></div><div> </div></li></ul></div></div></div><div><h4> Account Management Roles and Responsibilities</h4><div><div><ul><li><div> <span></span><h5> Account Management Roles and Responsibilities</h5></div><div> </div></li></ul></div></div></div><div><h4> Relationship Stages</h4><div><div><ul><li><div> <span></span><h5> Relationship Stages</h5></div><div> </div></li></ul></div></div></div><div><h4> Developing Key Relationships</h4><div><div><ul><li><div> <span></span><h5> Developing Key Relationships</h5></div><div> </div></li></ul></div></div></div><div><h4> Account Management Activities</h4><div><div><ul><li><div> <span></span><h5> Account Management Activities</h5></div><div> </div></li></ul></div></div></div><div><h4> Identifying and Responding to Business Changes</h4><div><div><ul><li><div> <span></span><h5> Identifying and Responding to Business Changes</h5></div><div> </div></li></ul></div></div></div><div><h4> Account Risk Adjustments and Reassignments</h4><div><div><ul><li><div> <span></span><h5> Account Risk Adjustments and Reassignments</h5></div><div> </div></li></ul></div></div></div><div><h4> Conclusion</h4><div><div><ul><li><div> <span></span><h5> Conclusion</h5></div><div> </div></li></ul></div></div></div></div></div>A course by  Xpert Learning  RequirementsBasic skills in English and Elementary understanding of Sales Audience  Suitable for sales and business development people at all levels looking to identify opportunities and grow their key accounts by developing strategies to manage strong partnership relationships.<h3> Audience</h3><ul><li> <span></span> <span>Suitable for sales and business development people at all levels looking to identify opportunities and grow their key accounts by developing strategies to manage strong partnership relationships.</span></li></ul>

Xpert Learning

Account Manager

Online Course Marketing

Account Management

Marketing Management

Business Fundamentals

Management Accountant

Fundamentals of Account Management

General Admission

<p>The Handyman: Starting Own Business for Handyperson Training Level 3 course provides comprehensive training for individuals aspiring to become skilled handypersons and start their own business. Participants will learn various handyman skills, including electrical work, plumbing, carpentry, painting, and more. The course also covers essential aspects of starting and managing a successful handyman business.</p>
<h3><strong>Learning Outcomes:</strong></h3>
<ol>
<li>Understand the role and responsibilities of a handyperson and the essential tools and equipment needed for various tasks.</li>
<li>Acquire practical skills in electrical work, plumbing, appliance repair, carpentry, and general maintenance to handle a wide range of home improvement projects.</li>
<li>Learn how to effectively work on walls, floors, and surfaces, including painting and decorating, tiling, drilling, and welding.</li>
<li>Develop expertise in handling construction projects, including planning, execution, and problem-solving in various building tasks.</li>
<li>Comprehend the importance of health and safety in handyperson work and learn best practices to ensure a safe working environment.</li>
<li>Gain knowledge of starting and running a successful handyman business, including marketing, pricing, customer relations, and legal considerations.</li>
<li>Learn to manage and schedule projects, handle client expectations, and provide professional and efficient services.</li>
<li>Understand the financial aspects of running a business, including budgeting, cost estimation, and managing expenses.</li>
<li>Develop communication and interpersonal skills to effectively interact with clients, suppliers, and other professionals in the industry.</li>
<li>Acquire problem-solving and troubleshooting skills to address a variety of challenges that may arise during handyman projects.</li>
</ol>
<h3><b>Why buy this Handyman: Starting Own Business for Handyperson Training Level 3?</b></h3>
<ol>
<li><span>Unlimited access to the course for forever</span></li>
<li><b>Digital Certificate, Transcript, student ID</b><span> all included in the price</span></li>
<li><span>Absolutely no hidden fees</span></li>
<li><span>Directly receive </span><b>CPD </b><span>accredited qualifications after course completion</span></li>
<li><span>Receive one to one assistance on every weekday from professionals</span></li>
<li><span>Immediately receive the PDF certificate after passing</span></li>
<li><span>Receive the original copies of your certificate and transcript on the next working day</span></li>
<li><span>Easily learn the skills and knowledge from the comfort of your home</span></li>
</ol>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials of the </span><b>Handyman: Starting Own Business for Handyperson Training Level 3</b><span> there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.</span></p>
<h3><b>Who is this course for?</b></h3>
<p><span>This </span><b>Handyman: Starting Own Business for Handyperson Training Level 3 </b><span>does not require you to have any prior qualifications or experience. You can just enrol and start learning. </span></p>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Handyman: Starting Own Business for Handyperson Training Level 3 </b><span>was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Career path</b></h3>
<p><span>As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This </span><b>Handyman: Starting Own Business for Handyperson Training Level 3 </b><span>is a great way for you to gain multiple skills from the comfort of your home.</span></p><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 01: Introduction to Handyperson</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to Handyperson</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Basic Tools and Equipment</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Basic Tools and Equipment</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Electrical Work</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Electrical Work</td>
					<td> </td>
					<td><span><i></i> 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Plumbing Skills</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Plumbing Skills</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Appliances</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Appliances</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 06: General Carpentry </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>General Carpentry</td>
					<td> </td>
					<td><span><i></i> 00:26:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Basic Maintenance Skills</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Basic Maintenance Skills</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 08: Walls and Floors</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Walls and Floors</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 09: Painting and Decorating</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Painting and Decorating</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 10: Drilling, Tiling and Welding</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Drilling, Tiling and Welding</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 11: Construction Projects</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Construction Projects</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 12: Health and Safety at Work</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Health and Safety at Work</td>
					<td> </td>
					<td><span><i></i> 00:27:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 13: Starting Own Business for Handyperson</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Starting Own Business for Handyperson</td>
					<td> </td>
					<td><span><i></i> 00:27:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - Handyman: Starting Own Business for Handyperson Training Level 3</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Studyhub UK

City & Guilds

Handyman

Engineering Construction Industry Training (ECITB)

Professional Skills Course (PSC)

Handyperson

Trainers Course

Handyman: Starting Own Business for Handyperson Training Level 3

<p>Cleaning Supervisor Level 5 course teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life.</p><p>This Cleaning Supervisor Level 5 course is a comprehensive course designed to provide a detailed understanding of the nature of the related sector and your key roles within it.</p><p>The training materials of this Cleaning Supervisor Level 5 course are available online for you to learn at your own pace and fast-track your career with ease.</p><p><strong>Key Features </strong></p><ul><li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive Cleaning Supervisor Level 5 course with audio voiceover</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>Free Gifts</strong></p><ul><li>Life Coaching Course</li></ul><p><strong>Enrol now in this </strong><strong>Cleaning Supervisor Level 5 course to excel!</strong></p><p>To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Cleaning Supervisor Level 5 training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge &amp; skills.</p><p>The curriculum of the Cleaning Supervisor Level 5 course has been designed by experts with years of experience behind them which is extremely dynamic and well-paced to help you understand the subject matter with ease.</p><p><strong>Course Curriculum</strong></p><p><strong>Cleaning Supervisor Level 5</strong></p><ul><li><strong>Module 01:</strong> An Introduction to the Cleaning Job</li><li><strong>Module 02:</strong> The Diversity of Cleaning Jobs</li><li><strong>Module 03:</strong> Cleaning Equipment, Products and Clothing</li><li><strong>Module 04:</strong> House Cleaning</li><li><strong>Module 05:</strong> Food Kitchen and Commercial Kitchen Cleaning</li><li><strong>Module 06:</strong> Bathrooms and Toilets</li><li><strong>Module 07:</strong> Office Cleaning</li><li><strong>Module 08:</strong> Cleaning External Surfaces and Areas</li><li><strong>Module 09: </strong>Dealing with Non-Routine Waste</li><li><strong>Module 10:</strong> Chemical Safety, Keyholding and Alarm Codes for Cleaners</li><li><strong>Module 11</strong>: Starting a Cleaning Business and Planning for it</li><li><strong>Module 12:</strong> Running the Business with Quality Service</li><li><strong>Module 13:</strong> Customer Satisfaction</li><li><strong>Module 14:</strong> Management of Staff</li><li><strong>Module 15:</strong> Marketing, Advertising and Sales</li><li><strong>Module 16:</strong> Expansion Management</li><li><strong>Module 17:</strong> Business Insurance, Tax and Additional Equipment</li></ul><p><strong>Life Coaching</strong></p><ul><li><strong>Module 01: </strong>Life Coaching: The Purpose and Fundamentals</li><li><strong>Module 02:</strong> Develop Your Self-Awareness</li><li><strong>Module 03:</strong> The Development of Core Beliefs and Managing Fears</li><li><strong>Module 04:</strong> Life Coaching Types and Key Attributes of a Life Coach</li><li><strong>Module 05:</strong> Understanding Emotional Intelligence</li><li><strong>Module 06:</strong> Body Language and Communication Techniques</li><li><strong>Module 07</strong>: A Structure for Client Work and Goal Setting</li><li><strong>Module 08:</strong> Basic Principles for Business Development and Growth</li><li><strong>Module 09: </strong>The Ethical Coach: Protect Yourself and Your Clients</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Gain comprehensive knowledge of various cleaning job roles.</li><li>Understand the diverse requirements of cleaning in different settings.</li><li>Master the use of cleaning equipment, products, and appropriate attire.</li><li>Develop specialized skills in house, kitchen, and office cleaning.</li><li>Acquire expertise in managing non-routine waste and chemical safety.</li><li>Learn strategic business planning, customer satisfaction, and staff management.</li></ul><p><strong>Accreditation</strong></p><p>All of our courses are fully accredited, including this Cleaning Supervisor Level 5 course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Cleaning Supervisor Level 5 course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is ideal for all employees or anyone who genuinely wishes to learn more about Cleaning Supervisor Level 5 basics.</p><ul><li>Individuals aspiring to excel in the cleaning industry.</li><li>Professionals seeking in-depth knowledge of cleaning operations.</li><li>Entrepreneurs interested in starting and growing a cleaning business.</li><li>Those desiring expertise in staff management and customer relations.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>No prior degree or experience is required to enrol in this course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Housekeeping Supervisor - £22K to 30K/year.</li><li>Commercial Cleaner Manager - £24K to 32K/year.</li><li>Office Cleaning Services Coordinator - £25K to 35K/year.</li><li>Cleaning Business Owner - Earnings vary based on business size.</li><li>Cleaning Industry Consultant - £28K to 40K/year.</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</p></div>
        <h4> Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).<br />For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.<br />Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p></div>

                        </div>

Training Express

Cleaning Supervisor Level 5 Course

<p>The Handyman Certification Course Online provides comprehensive training in various handyman skills, enabling participants to become proficient in a wide range of household tasks and basic maintenance. From basic tools and equipment usage to electrical work, plumbing skills, carpentry, painting, and more, this course equips learners with the knowledge and expertise to handle a variety of home improvement and repair projects.</p>
<h3><strong>Learning Outcomes:</strong></h3>
<ol>
<li>Acquire a foundational understanding of the handyman profession and the roles and responsibilities it entails.</li>
<li>Identify and utilize various basic tools and equipment required for performing common household tasks and maintenance.</li>
<li>Gain proficiency in electrical work, including wiring, circuit installation, and troubleshooting common electrical issues.</li>
<li>Develop essential plumbing skills, such as pipe installation, repair, and dealing with common plumbing problems.</li>
<li>Learn about appliance maintenance, repair, and troubleshooting techniques for common household appliances.</li>
<li>Master general carpentry skills, including measuring, cutting, and assembling various materials for repair and construction projects.</li>
<li>Acquire basic maintenance skills for maintaining household systems and equipment in optimal condition.</li>
<li>Understand techniques for working with walls and floors, including patching, plastering, and fixing common wall and floor issues.</li>
<li>Learn painting and decorating skills, including surface preparation, painting techniques, and applying decorative finishes.</li>
<li>Develop proficiency in drilling, tiling, and welding for various repair and renovation tasks.</li>
<li>Explore construction project management, including planning, budgeting, and executing small-scale construction projects.</li>
<li>Understand the importance of health and safety at work, adhering to safety regulations and practices while performing handyman tasks.</li>
<li>Gain insights into starting and managing one's own handyman business, including marketing, customer relations, and financial aspects.</li>
</ol>
<h3><b>Why buy this Caretaker / Handyman Certification Course Online?</b></h3>
<ol>
<li><span>Unlimited access to the course for forever</span></li>
<li><b>Digital Certificate, Transcript, student ID</b><span> all included in the price</span></li>
<li><span>Absolutely no hidden fees</span></li>
<li><span>Directly receive </span><b>CPD </b><span>accredited qualifications after course completion</span></li>
<li><span>Receive one to one assistance on every weekday from professionals</span></li>
<li><span>Immediately receive the PDF certificate after passing</span></li>
<li><span>Receive the original copies of your certificate and transcript on the next working day</span></li>
<li><span>Easily learn the skills and knowledge from the comfort of your home</span></li>
</ol>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials of the </span><b>Caretaker / Handyman Certification Course Online</b><span> there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.</span></p>
<h3><b>Who is this course for?</b></h3>
<p><span>This </span><b>Caretaker / Handyman Certification Course Online</b><span> course is ideal for</span></p>
<ul>
<li><span>Students</span></li>
<li><span>Recent graduates</span></li>
<li><span>Job Seekers</span></li>
<li><span>Anyone interested in this topic</span></li>
<li><span>People already working in the relevant fields and want to polish their knowledge and skill.</span></li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Caretaker / Handyman Certification Course Online</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning.This </span><b>Caretaker / Handyman Certification Course Online</b><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Career path</b></h3>
<p><span>As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This </span><b>Caretaker / Handyman Certification Course Online </b><span>is a great way for you to gain multiple skills from the comfort of your home.</span></p><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 01: Introduction to Handyman</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to Handyman</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Basic Tools and Equipment</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Basic Tools and Equipment</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Electrical Work</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Electrical Work</td>
					<td> </td>
					<td><span><i></i> 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Plumbing Skills</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Plumbing Skills</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Appliances</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Appliances</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 06: General Carpentry </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>General Carpentry</td>
					<td> </td>
					<td><span><i></i> 00:26:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Basic Maintenance Skills</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Basic Maintenance Skills</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 08: Walls and Floors</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Walls and Floors</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 09: Painting and Decorating</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Painting and Decorating</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 10: Drilling, Tiling and Welding</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Drilling, Tiling and Welding</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 11: Construction Projects</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Construction Projects</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 12: Health and Safety at Work</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Health and Safety at Work</td>
					<td> </td>
					<td><span><i></i> 00:27:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 13: Starting Own Business for Handyperson</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Starting Own Business for Handyman</td>
					<td> </td>
					<td><span><i></i> 00:27:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - Handyman Certification Course Online</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Certificate in Further Education & Training (Cert Ed)

CSCS (Construction Skills Certification Scheme)

Certificate in Education & Training (CET)

Caretaker / Handyman Certification Course Online

<p>Embark on an exploratory voyage through the dynamic landscape with our <strong>Travel and Tourism course</strong> designed to elevate your understanding and proficiency in this exhilarating industry. The initial module sets the scene, inviting learners to delve into the rich history and current vistas of the sector, providing a sturdy platform from which to soar. As the chapters unfold, you'll navigate through the multifaceted aspects of tourism products and services, gaining insights that will transform the way you perceive travel operations and retailing strategies.</p>
<p>The course seamlessly weaves through the intricate tapestry of marketing, vital communication aptitudes, and the art of customer gratification, all while maintaining a steadfast focus on adapting to the shifts in the global travel scene, including the new norms post-pandemic and the nuances brought on by Brexit. By the conclusion, participants will be well-versed in the principles of sustainable tourism, public outreach, and the strategic management of human resources, preparing them for a career that not only spans borders but also bridges cultures.</p>
<p><strong>Learning Outcomes</strong></p>
<ul>
<li>Acquire a holistic understanding of travel and tourism operations.</li>
<li>Develop strategic marketing and communication competencies.</li>
<li>Enhance customer service techniques for optimal visitor satisfaction.</li>
<li>Navigate the complexities of transport and crisis management within tourism.</li>
<li>Understand the influence of global events and policies on travel dynamics.</li>
</ul>
<h3><b>Why choose this Travel and Tourism<span> course</span>?</b></h3>
<ol>
<li>Unlimited access to the course for a lifetime.</li>
<li>Opportunity to earn a certificate accredited by the <b>CPD Quality Standards</b> and <b>CIQ </b>after completing this course.</li>
<li>Structured lesson planning in line with industry standards.</li>
<li>Immerse yourself in innovative and captivating course materials and activities.</li>
<li>Assessments designed to evaluate advanced cognitive abilities and skill proficiency.</li>
<li>Flexibility to complete the Course at your own pace, on your own schedule.</li>
<li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li>
<li>Unlock career resources for CV improvement, interview readiness, and job success.</li>
</ol>
<h3><b>Who is this Travel and Tourism<span> </span></b><b><span>course </span></b><b>for?</b></h3>
<ul>
<li>Aspirants forging a path in travel and tourism sectors.</li>
<li>Professionals seeking to refine their industry-specific marketing skills.</li>
<li>Managers overseeing customer relations and crisis contingencies.</li>
<li>Strategists in transport and sustainable tourism development.</li>
<li>Analysts and policy-makers understanding Brexit's industry implications.</li>
</ul>
<h3><b>Career path</b></h3>
<ul>
<li><strong>Travel Consultant</strong>: £18,000 - £30,000</li>
<li><strong>Tourism Marketing Manager</strong>: £25,000 - £50,000</li>
<li><strong>Visitor Attraction Manager</strong>: £22,000 - £40,000</li>
<li><strong>Transport Coordinator</strong>: £20,000 - £35,000</li>
<li><strong>Sustainable Tourism Advisor</strong>: £24,000 - £40,000</li>
<li><strong>HR Manager for Travel Agencies</strong>: £30,000 - £55,000</li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Travel and Tourism</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning.This </span><b>Travel and Tourism</b><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.</span></p><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 01: Introduction to Travel and Tourism</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to Travel and Tourism</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Tourism Products and Services</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Tourism Products and Services</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Tour Operating and Travel Retailing</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Tour Operating and Travel Retailing</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Marketing in Travel and Tourism</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Marketing in Travel and Tourism</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Developing Communication Skills</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Developing Communication Skills</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Customer Service and Satisfaction</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service and Satisfaction</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Crisis and Visitor Attraction Management</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Crisis and Visitor Attraction Management</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 08: Transport Management Procedure</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Transport Management Procedure</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 09: Tourism in the New Normal World/ Post COVID Travel Destinations</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Tourism in the New Normal World/ Post COVID Travel Destinations</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 10: Sustainable Tourism</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Sustainable Tourism</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 11: Public Awareness Campaigns</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Public Awareness Campaigns</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 12: Brexit and its Impact on Tourism Industry</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Brexit and its Impact on Tourism Industry</td>
					<td> </td>
					<td><span><i></i> 00:26:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 13: Travel and Tourism Issues to Contend with</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Travel and Tourism Issues to Contend with</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 14: Human Resource Management in Travel Industry</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Human Resource Management in Travel Industry</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - Travel and Tourism</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Tourism Management

International Tourism

Hospitality & Tourism

Tourism

Travel and Tourism

<p><strong>24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now!</strong></p><p>Start feeling in control and not controlled by your emotions with our Emotional Intelligence course. Build deeper connections, navigate challenges with grace, and empower your surroundings with this Emotional Intelligence course. Use our Emotional Intelligence course as a roadmap and unlock your full potential!</p><p>This Emotional Intelligence course is perfectly constructed for your personal growth. So, start your journey with this Emotional Intelligence course today and watch your life transform, along with the lives of those you love!</p><p><strong>This Emotional Intelligence Bundle Includes 4 Exclusive Courses:</strong></p><ul><li><strong>Course 01: </strong>Emotional Intelligence</li><li><strong>Course 02:</strong> Behaviour Management</li><li><strong>Course 03: </strong>Resilience Training</li><li><strong>Course 04: </strong>Body Language Masterclass</li></ul><p><strong>Skills You Will Gain in this Emotional Intelligence Course</strong></p><ul><li>Develop the excellent ability to control impulse feelings</li><li>Understanding how to regulate Emotional Intelligence</li><li>Develop excellent social skills</li><li>Excellent understanding of own thoughts, and behaviour</li><li>Ability to implement emotional intelligence in the workplace</li></ul><p><strong>Why Prefer This Emotional Intelligence Course?</strong></p><ul><li>Emotional Intelligence FREE certificate on Emotional Intelligence accredited by <strong>CPDQS</strong></li><li>Get instant access to this Emotional Intelligence course.</li><li>Learn Emotional Intelligence from anywhere in the world</li><li>Emotional Intelligence is affordable and simple to understand</li><li>Lifetime access to the Emotional Intelligence course materials</li><li>Emotional Intelligence comes with 24/7 tutor support</li><li>Free assessments available with Emotional Intelligence</li></ul><p>Get a <strong>free student ID card!</strong> (£10 postal charge will be applicable for international delivery) with Emotional Intelligence Course</p> <p><strong>Key Topics to Be Covered by This Emotional Intelligence Course: </strong></p><p><strong>Module 01: What is Emotional Intelligence? </strong></p><p>Introduces the concept of emotional intelligence (EI), its components, and its significance in personal and professional settings, emphasizing self-awareness, self-regulation, motivation, empathy, and social skills.</p><strong>Module 02: Skills </strong><p>Focuses on the key skills associated with emotional intelligence, including emotional awareness, accurate self-assessment, and self-confidence, essential for effective interpersonal interactions.</p><strong>Module 03: Verbal Communication Skills </strong><p>Enhances verbal communication skills, emphasizing the importance of clear, empathetic, and assertive communication in building strong relationships and managing emotions effectively.</p><strong>Module 04: Non-Verbal Communication Skills </strong><p>Explores the impact of non-verbal communication, such as body language, facial expressions, and gestures, on conveying emotions and understanding others' emotional states.</p><strong>Module 05: Social Management and Responsibility</strong><p>Covers the principles of social management and responsibility, including building positive relationships, social awareness, and managing social dynamics responsibly.</p><strong>Module 06: Tools to Regulate Your Emotions </strong><p>Provides practical tools and techniques for regulating emotions, such as mindfulness, stress management, and cognitive restructuring, to maintain emotional balance and resilience.</p><strong>Module 07: Gaining Control </strong><p>Focuses on strategies to gain control over one's emotions, including developing self-discipline, impulse control, and effective coping mechanisms for stressful situations.</p><strong>Module 08: Business Practices (I) </strong><p>Discusses the application of emotional intelligence in business practices, including leadership, teamwork, and customer relations, to enhance organizational effectiveness.</p><strong>Module 09: Business Practices (II) </strong><p>Continues exploring EI in business, focusing on conflict resolution, negotiation, and creating a positive workplace culture that fosters emotional well-being.</p><strong>Module 10: Making an Impact</strong><p>Teaches how to leverage emotional intelligence to make a significant impact in personal and professional environments, enhancing influence, decision-making, and leadership capabilities.</p><p>The emotional intelligence course aims to equip individuals with a deep understanding of emotions, enabling them to enhance their communication skills &amp; emotional intelligence.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <li>
                                        <h3>
                                            
                                                Module 01: What is Emotional Intelligence? <span>09:19</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section1">
                                                <li>
                                                        
                                                    <span>1: What is Emotional Intelligence?</span>

                                                        <span>Preview</span>
                                                    
                                                    <span>09:19</span>

                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Module 02: Skills  <span>02:59</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section2">
                                                <li>
                                                    <span>2: Skills in Emotional Intelligence	</span>

                                                    <span>02:59</span>

                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Module 03: Verbal Communication Skills <span>02:49</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section3">
                                                <li>
                                                    <span>3: Verbal Communication Skills</span>

                                                    <span>02:49</span>

                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Module 04: Non-Verbal Communication Skills	 <span>02:24</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section4">
                                                <li>
                                                    <span>4: Non-Verbal Communication Skills	</span>

                                                    <span>02:24</span>

                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Module 05: Social Management and Responsibility <span>02:48</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section5">
                                                <li>
                                                    <span>5: Social Management and Responsibility</span>

                                                    <span>02:48</span>

                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Module 06: Tools to Regulate Your Emotions <span>02:58</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section6">
                                                <li>
                                                    <span>6: Tools to Regulate Your Emotions</span>

                                                    <span>02:58</span>

                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Module 07: Gaining Control <span>04:04</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section7">
                                                <li>
                                                    <span>7: Gaining Control</span>

                                                    <span>04:04</span>

                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Module 08: Business Practices (I) <span>03:30</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section8">
                                                <li>
                                                    <span>8: Business Practices (I)</span>

                                                    <span>03:30</span>

                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Module 09: Business Practices (II) <span>03:16</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section9">
                                                <li>
                                                    <span>9: Business Practices (II)</span>

                                                    <span>03:16</span>

                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Module 10: Making an Impact <span>04:35</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section10">
                                                <li>
                                                    <span>10: Making an Impact</span>

                                                    <span>04:35</span>

                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Order Your Certificate <span>02:00</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section11">
                                                <li>
                                                    <span>11: Order Your CPD Certificate</span>

                                                    <span>01:00</span>

                                                                                                                                                                
                                                                                                    </li>
                                                <li>
                                                    <span>12: Order Your QLS Endorsed Certificate</span>

                                                    <span>01:00</span>

                                                                                                                                                                
                                                                                                    </li>
                                        </ul>
                                    </li> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Emotional Intelligence</strong></p><p>Anyone interested in learning more about the topic is advised to take this Emotional Intelligence course.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>Emotional Intelligence</strong></p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>Emotional Intelligence</strong></p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Cademy certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>Will be downloadable when all lectures have been completed</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            £10
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            £29
        </p>
            <div> <p><strong>CPD Accredited Certificate</strong></p><ul><li><strong>29 GBP</strong> for Printed Hardcopy Certificate inside the UK</li><li><strong>39 GBP</strong> for Printed Hardcopy Certificate outside the UK (international delivery)</li></ul> </div>

                        </div>

Academy for Health and Fitness

Emotional Intelligence: Behaviour Management, Resilience & Body Language - CPD Certified

<div>
					<div>
								<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
					</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
							</div>
				</div>
			<p><span>Start-ups and business people are a mixed bunch. But one thing the winners all have in common Is - </span><span>the ability to influence others</span><span>. Capacity to sell their ideas, sell their goods, sell their services.</span><span> The online course will provide learners with a platform to apply the selling skills needed in a sales cycle from the minute they start managing the account and get to know the clients to closing sales and building a strong relationship with them. The learners will also develop practical selling skills in this course and enhance their communication skills with their customers.  This training is suitable for sales people of any level.</span></p>
<h3>Course Highlights</h3>
<p><strong>Professional Sales Skills Training Diploma</strong> is an award winning and the best selling <strong></strong> course that has been given the CPD Certification &amp; IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.</p>
<p>It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed <strong>Professional Sales Skills Training Diploma</strong> into <strong>28</strong> modules for teaching you everything you need to become successful in this profession.</p>
<p>To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just <strong>1 day, 3 hours</strong> hours and it is also possible to study at your own pace.</p>
<p>We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.</p>
<p>For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.</p>
<h3>Why You Should Choose Professional Sales Skills Training Diploma</h3>
<ul>
<li>Lifetime access to the course</li>
<li>No hidden fees or exam charges</li>
<li>CPD Accredited certification on successful completion</li>
<li>Full Tutor support on weekdays (Monday - Friday)</li>
<li>Efficient exam system, assessment and instant results</li>
<li>Download Printable PDF certificate immediately after completion</li>
<li>Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.</li>
<li>Improve your chance of gaining professional skills and better earning potential.</li>
</ul>
<h3>Who is this Course for?</h3>
<p><strong>Professional Sales Skills Training Diploma </strong>is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.</p>
<p>As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.</p>
<h3>Requirements</h3>
<p>Our<strong> Professional Sales Skills Training Diploma</strong> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</p>
<h3>Career Path</h3>
<p>You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our</p>
<p>Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.</p><table>				<tbody><tr>
					<td colspan="4">Salesmanship</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction To Salesmanship</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How the Low Pressure Salesman Uses His Product Knowledge to Build Dynamic Demonstrations</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Use Enthusiasm in Low Pressure Selling</td>
					<td> </td>
					<td><span><i></i> 02:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Building Customer Confidence Through Low Pressure</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Timing the Low Pressure Sale</td>
					<td> </td>
					<td><span><i></i> 02:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Developing the Low Pressure Sales Personality</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Organize Yourself for Low Pressure Selling</td>
					<td> </td>
					<td><span><i></i> 02:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Objection Handling Techniques</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Highlight Closers in Low Pressure Selling</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How You Can 'Tell It Faster-Sell It Faster' Through  Low Pressure</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4"> Customer Service Basics</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service Skills Training Templates</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service &amp; Retention Checklist</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service Checklist</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Developing Customer Relationship Skills</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Good Customer Relationship - Why is it Important?</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding Your Customers</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Calculate Customer's Lifetime Value</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Keep Your Customers Happy?</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Get Your Customers to Say 'Wow!'</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Proven Methods of Customer Retention</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Art of Customer Follow-up</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Loyalty Marketing Program</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Promotional Items to Enhance Customer Relations</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Handling Customer's Complaints</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Deal with Difficult Customers</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introducing the Seven Deadly Sins of Customer Service!</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Relationship Management (CRM) Software - The Benefits</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Choosing a CRM Program</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service over the Phone</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Professional Sales Skills Training Diploma</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Professional Sales Skills Training Diploma</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
				</tbody></table>

iStudy UK

Professional Selling Skills (PSS)

Professional Skills

Diploma in Professional Studies (DPS)

Professional Sales Skills Training Diploma

<p>Do you want to work in salon management? Have you ever wanted to own your own beauty salon? There has never been a better time to explore this dynamic sector as demand for quality Salon Management services grows globally! Beauty therapists devote their lives to improving the appearances and quality of life of their clients. Men and women of all ages are increasingly seeking the services of talented beauty therapists as affordability and accessibility continue to grow. Whether you want to work in an established beauty salon or start your own major beauty brand, this Salon Management Course could change your career prospects for life!</p><p>This Salon Management Course is designed to provide learners a thorough understanding of salon management. The course begins with the fundamentals of salon management and progresses to the various workplace measures that must be implemented. The course also includes Marketing, Advertising and Promotion.</p><p><strong>Learning Outcomes</strong></p><p>After completing this course, learner will be able to:</p><ul><li>Gain a solid understanding of salon management</li><li>Understand the basic steps of salon management</li><li>Understand the principles of health and safety in the salon</li><li>Know how to maintain health and safety requirements within the salon</li><li>Know how to attract salon clients</li><li>Gain in-depth knowledge about marketing, advertising and promotion</li><li>Understand body language</li><li>Understand formula for success</li><li>Know how to promote the business further</li><li>Know how to built relationships for success in sales</li></ul><p><strong>Why Choose Salon Management Online Course from Us</strong></p><ul><li>Self-paced course, access available from anywhere.</li><li>Easy to understand, high-quality study materials.</li><li>Course developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>24/7 support via live chat, phone call or email.</li><li>Free PDF certificate as soon as completing this Course.</li></ul><p><strong>***Others Benefits of this Course</strong></p><ul><li><strong>Free One</strong> PDF <strong>Certificate</strong></li><li><strong>Access</strong> to <strong>Content</strong> - <strong>Lifetime</strong></li><li><strong>Exam</strong> Fee - <strong>Totally Free</strong></li><li><strong>Unlimited </strong><strong>Retake</strong> Exam</li></ul><p><strong>[ Note: Free PDF certificate as soon as completing the Salon Management Online Course</strong><strong>]</strong></p> <p><em><strong>The detailed course curriculum of-</strong></em></p><p><strong>*** Salon Management Online Course ***</strong></p><p><strong>Module 1: An Overview of Salon Management</strong></p><ul><li>Introduction to Salon Management</li><li>Hiring and Training Employees</li><li>Selling Services and Products</li><li>Advertising, Marketing and Promotions</li><li>Salon Layout and Design</li></ul><p><strong>Module 2: Fundamental Steps of Salon Management</strong></p><ul><li>The Manager's Role</li><li>Providing an Efficient and Friendly Service</li><li>Maintaining Hygiene and Cleanliness</li><li>Disposing of Waste</li><li>Getting the First Impression Right</li><li>Controlling Stock</li><li>Making the Most of Your Windows</li><li>Cancellations and No-Shows</li><li>Safety of Clients and Staff</li></ul><p><strong>Module 3: The Principles of Health and Safety in the Salon</strong></p><ul><li>The Importance of Health and Safety</li><li>The Legal and Regulatory Requirements for Health and Safety</li><li>The Roles of the Individuals Responsible for Health and Safety</li><li>Key Health and Safety Documents</li></ul><p><strong>Module 4: Maintaining Health and Safety Requirements Within the Salon</strong></p><ul><li>The Importance of Working Safely and Hygienically Within a Salon</li><li>The Procedure for Risk Assessment</li><li>Potential Hazards in a Salon Environment</li><li>Assessing Risk</li><li>The Types of Accidents and Emergencies That Can Happen in a Salon Environment</li><li>The Roles of Staff and External Services During an Emergency</li><li>Ergonomics to Prevent Work-Related Complaints</li><li>The Importance of Personal Protective Equipment</li><li>The Importance of Good Personal Presentation</li><li>Sterilisation and Disinfecting Methods Used in Salons</li><li>Managing Emergency Situations</li></ul><p><strong>Module 5: Attracting Salon Clients</strong></p><ul><li>Ten Steps to Profitable Print Advertising</li><li>Understanding Customer Behaviour</li><li>Customer Relations</li><li>Dealing with Customers and Clients</li><li>Gaining and Retaining Clients</li><li>Conducting a Client Survey</li></ul><p><strong>Module 6: Marketing, Advertising and Promotion</strong></p><ul><li>Identifying Your Market</li><li>Marketing</li><li>Creating Your Market</li><li>Advertising</li><li>Promotions</li><li>SWOT Analysis</li></ul><p><strong>Module 7: Understanding Body Language</strong></p><ul><li>Understanding Body Language</li><li>Deliver a Better Salon Experience for Clients</li><li>Sloppy Body Language Damages Salon Profit</li><li>Start Before You Even Greet Your Client</li><li>Body Language Tips to Impress Salon Clients</li></ul><p><strong>Module 8: Formula for Success</strong></p><ul><li>The You Factor</li><li>Analysing Your Own You Factor</li><li>Selling and Negotiating</li><li>What You Need to Run a Successful Salon</li><li>What Could Cause Disaster</li><li>All the Do's for a Successful Business</li><li>All the Don'ts in Your Business</li></ul><p><strong>Module 9: Promoting the Business Further</strong></p><ul><li>Public Relations</li><li>Photography and Photo Sessions</li><li>Hairdressing Competitions</li><li>The British Hairdressing Awards</li></ul><p><strong>Module 10: Building Relationships for Success in Sales</strong></p><ul><li>Responding to Feelings</li><li>Reading Cues</li><li>Demonstration Cues</li><li>Tips for Becoming a Better Listener</li><li>Non-Verbal Messages</li></ul><p><strong>Assessment Method</strong></p><p>After completing each module of the Salon Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks.</p><p><strong>Certification</strong></p><p>After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The Course is designed for students who are interested in beauty therapy and salon management. Professional men and women working in beauty salons can benefit from this course by increasing their knowledge and skills. Individuals trying to enter the beauty therapy industry can also benefit from this course.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are <strong>no specific</strong> requirements for Salon Management Online Course because it does not require any advanced knowledge or skills.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing the Course, learners can advance to the next level of salon management courses. This Salon Management Course also allows learners to start their own beauty therapy and salon management businesses.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Training Tale

Online Course Creation

Beautician

Health & Beauty

Beauty Therapist

Salon Management Online Course

<p><span>Commercial management involves overseeing and guiding the business and financial aspects of running a commercial enterprise. This is crucial for ensuring the financial health and success of a business. Our course offers a comprehensive curriculum that covers all the essential knowledge and skills required to excel in the commercial world. Through modules such as Budget Management, Cash Flow Management, Commercial Project Management, and more, you'll gain the practical tools and theoretical insights necessary to make informed decisions that drive business success.</span></p>
<p> </p>
<h3></h3>
<p><span>The Commercial Management course goes beyond just imparting knowledge-with dedicated modules on Commercial Relationships, Partnership and Agreements, Customer Relationship Management (CRM), and Managing Customer Lifecycle, the course ensures that you are well-prepared to build and sustain profitable business relationships. Moreover, you'll learn how to navigate the complexities of Commercial Legislation and manage Loans and Debts effectively, thereby securing the financial stability of your business.</span></p>
<p> </p>
<p><span>With an in-depth understanding of the subject matter and insights gained through the course, you'll be well-placed to drive your career to new heights, making a significant impact in the commercial sector.</span></p>
<p> </p>
<h3><strong>Learning Outcomes</strong></h3>
<ul>
<li><span>Understand the basics of commercial management.</span></li>
<li><span>Develop commercial relationships and partnerships.</span></li>
<li><span>Master budget and cash flow management.</span></li>
<li><span>Acquire negotiation and risk management skills.</span></li>
<li><span>Manage commercial projects effectively.</span></li>
<li><span>Utilise CRM for better customer relations.</span></li>
<li><span>Understand the roles of shareholders in commercial management.</span></li>
<li><span>Apply knowledge of loans and debt management.</span></li>
<li><span>Comply with commercial legislation.</span></li>
<li><span>Manage customer lifecycle for business growth.</span></li>
</ul>
<p> </p>
<h3><strong>Who is this course for?</strong></h3>
<ul>
<li><span>Individuals looking to enhance their commercial management skills.</span></li>
<li><span>Those aspiring to take on management roles in commercial sectors.</span></li>
<li><span>Professionals aiming to improve their financial decision-making abilities.</span></li>
<li><span>Business owners seeking to bolster the financial health of their ventures.</span></li>
<li><span>Anyone interested in mastering the intricacies of commercial management.</span></li>
</ul>
<p> </p>
<h3><strong>Why Choose This Course</strong></h3>
<ul>
<li>Unlimited access to the course for a lifetime.</li>
<li>Opportunity to earn a certificate accredited by the <b>CPD Quality Standards</b> and <b>CIQ </b>after completing this course.</li>
<li>Structured lesson planning in line with industry standards.</li>
<li>Immerse yourself in innovative and captivating course materials and activities.</li>
<li>Assessments designed to evaluate advanced cognitive abilities and skill proficiency.</li>
<li>Flexibility to complete the Course at your own pace, on your own schedule.</li>
<li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li>
<li>Unlock career resources for CV improvement, interview readiness, and job success.</li>
</ul>
<p> </p>
<h3><strong>Career Path</strong></h3>
<ul>
<li><span>Commercial Manager: £40,000 - £70,000 per year.</span></li>
<li><span>Financial Analyst: £30,000 - £50,000 per year.</span></li>
<li><span>Business Development Manager: £35,000 - £60,000 per year.</span></li>
<li><span>Customer Relationship Manager: £30,000 - £50,000 per year.</span></li>
<li><span>Project Manager: £35,000 - £60,000 per year.</span></li>
</ul>
<p> </p>
<h3><strong>Certification</strong></h3>
<p><span>Upon completion of the course materials in Commercial Management, a written assignment test will be available for you to take at your convenience, either during or after the course. Successfully passing this test allows you to obtain a pdf certificate for a fee of £4.99. Should you wish to have a physical copy of your certificate, it can be ordered for an additional cost of £8.</span></p>
<p> </p>
<h3><strong>Prerequisites</strong></h3>
<p><span>No prior qualifications or experience is necessary to enrol in this Commercial Management course. Created by professionals, this course is compatible with all types of devices, including PCs, Macs, tablets, and smartphones, ensuring flexibility and accessibility. You can access the course from anywhere, anytime, provided you have a stable internet connection.</span></p>
<h3></h3><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"> Module 01: Introduction to Commercial Management</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to Commercial Management</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Commercial Relationship Part-1</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Commercial Relationship Part-1</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Commercial Relationship Part-2</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Commercial Relationship Part-2</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Partnership and Agreements</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Partnership and Agreements</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Budget Management</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Budget Management</td>
					<td> </td>
					<td><span><i></i> 00:33:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Cash Flow Management Part- 1</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Cash Flow Management Part- 1</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Cash Flow Management Part- 2</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Cash Flow Management Part- 2</td>
					<td> </td>
					<td><span><i></i> 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 08: Negotiation</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Negotiation</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 09: Commercial Risk Management</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Commercial Risk Management</td>
					<td> </td>
					<td><span><i></i> 00:27:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 10: Commercial Project Management</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Commercial Project Management</td>
					<td> </td>
					<td><span><i></i> 00:27:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 11: Customer Relationship Management (CRM) Part-1</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Relationship Management (CRM) Part-1</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 12: Customer Relationship Management (CRM) Part-2</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Relationship Management (CRM) Part-2</td>
					<td> </td>
					<td><span><i></i> 00:32:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 13: Managing Customer Lifecycle</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Managing Customer Lifecycle</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 14: Roles of Shareholders in Commercial Management</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Roles of Shareholders in Commercial Management</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 15: Loans and Debts Management</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Loans and Debts Management</td>
					<td> </td>
					<td><span><i></i> 00:26:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 16: Commercial Legislations</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Commercial Legislations</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - Commercial Management</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Commercial Manager

International Business Management

Commercial & Contract Management Certification Program (CCM)

Business & Management

Commercial Management

<p>The Diploma in Hospitality &amp; Catering and Restaurant Management Supervision for Restaurant Manager course offers a comprehensive understanding of hospitality &amp; catering, restaurant management, and restaurant manager roles. In today's modern world, where the hospitality industry thrives on impeccable service and efficient management, mastering these skills is crucial. With modules covering everything from front office operations to food safety, hygiene, and customer satisfaction, this course equips individuals with the knowledge needed to excel in the field. In the UK, where the demand for skilled restaurant managers is high, completing this course significantly enhances job opportunities. Restaurant managers in the UK typically earn competitive salaries,</p><p>with average earnings ranging from £25,000 to £40,000 per year depending on experience and location. Moreover, the advantages of this Diploma in hospitality &amp; catering and Restaurant Management Supervision for Restaurant Manager course are evident as the hospitality sector continues to grow, with an estimated increase of 9% in job opportunities over the next decade.</p><p>Therefore, investing in this Diploma in hospitality &amp; catering and Restaurant Management Supervision for Restaurant Manager course ensures not only immediate job prospects but also long-term career growth in a thriving industry.</p><p><strong>Key Features:</strong></p><ul><li>CPD Certified</li><li>Instant e-certificate and hard copy dispatch by next working day</li><li>Fully online, interactive course with audio voiceover</li><li>Developed by qualified professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>Course Curriculum of this Diploma in hospitality &amp; catering and Restaurant Management Supervision for Restaurant Manager Course:</strong></p><p><strong>Hospitality &amp; Catering</strong></p><ul><li><strong>Module 01:</strong> An Overview of Hotel Industry</li><li><strong>Module 02:</strong> The Process of Selection and Recruitment in the Hospitality Industry</li><li><strong>Module 03:</strong> The Process of Development and Training in Hospitality Industry</li><li><strong>Module 04:</strong> Management of Front Office Operations</li><li><strong>Module 05:</strong> Management of Housekeeping, Engineering and Security Operations</li><li><strong>Module 06:</strong> Management of Food and Beverage Operations</li><li><strong>Module 07:</strong> Management of Service Quality in Hospitality Industry</li><li><strong>Module 08: </strong>Marketing in Travel and Tourism Business</li><li><strong>Module 09:</strong> Accounting in Hospitality Industry</li><li><strong>Module 10:</strong> Customer Satisfaction</li><li><strong>Module 11:</strong> E-Hospitality and Technology</li><li><strong>Module 12: </strong>Introduction to Travel and Tourism</li><li><strong>Module 13:</strong> Tourism in the New Normal World/ Post COVID Travel Destinations</li><li><strong>Module 14:</strong> An Overview of Catering Business</li><li><strong>Module 15:</strong> Laws and Legislations Regarding food Safety and Hygiene</li><li><strong>Module 16:</strong> Food Safety and Hygiene</li><li><strong>Module 17:</strong> Food Safety in Catering</li><li><strong>Module 18:</strong> Management of Food and Beverage Operations</li><li><strong>Module 19: </strong>Marketing and Human Resource</li></ul><p><strong>Restaurant Management</strong></p><ul><li><strong>Module 01:</strong> An Overview of the Restaurant Industry</li><li><strong>Module 02:</strong> Choosing Your Restaurant</li><li><strong>Module 03:</strong> Restaurant Layout Management and Legal Requirements</li><li><strong>Module 04:</strong> Menu Planning</li><li><strong>Module 05:</strong> Drinks Management</li><li><strong>Module 06:</strong> Purchasing, Receiving, Inventory, and Storage</li><li><strong>Module 07:</strong> Financing Your Business</li><li><strong>Module 08:</strong> Finding, Recruiting, and Training Employees</li><li><strong>Module 09:</strong> Running a Safe and Clean Restaurant</li><li><strong>Module 10:</strong> Handling Service Using Technology</li><li><strong>Module 11:</strong> Teamwork and Daily Routine of a Restaurant</li><li><strong>Module 12:</strong> Customer Relations and Marketing Policy</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Understand key principles of hospitality and restaurant management.</li><li>Implement effective recruitment and training strategies in the industry.</li><li>Demonstrate proficiency in food safety, hygiene, and quality management.</li><li>Utilize marketing techniques to enhance customer satisfaction and retention.</li><li>Apply innovative technology solutions for efficient restaurant operations.</li><li>Navigate legal and regulatory frameworks governing the industry.</li></ul><p><strong>Accreditation</strong></p><p>All of our courses are fully accredited, including this Diploma in hospitality &amp; catering and Restaurant Management Supervision for Restaurant Manager Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Food Hygiene with hospitality &amp; catering and Restaurant Management Supervision for Restaurant Manager.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Diploma in hospitality &amp; catering and Restaurant Management Supervision for Restaurant Manager Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Diploma in hospitality &amp; catering and Restaurant Management Supervision for Restaurant Manager Course certification has no expiry dates, although we do recommend that you renew them every 12 months.</p><p><strong>Assessment</strong></p><p>At the end of the Diploma in hospitality &amp; catering and Restaurant Management Supervision for Restaurant Manager Course, there will be an online assessment, which you will need to pass to complete the Diploma in hospitality &amp; catering and Restaurant Management Supervision for Restaurant Manager course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.</p><h2>
        
        <div>CPD</div>
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                                        20 CPD hours / points
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                                            Accredited by CPD Quality Standards
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        <div>Who is this course for?</div>
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                            <p>This Diploma in hospitality &amp; catering and Restaurant Management Supervision for Restaurant Manager Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Diploma in hospitality &amp; catering and Restaurant Management Supervision for Restaurant Manager Course is ideal for:</p><ul><li>Aspiring restaurant managers seeking comprehensive training.</li><li>Hospitality professionals aiming for career advancement.</li><li>Individuals interested in entering the dynamic hospitality sector.</li><li>Entrepreneurs planning to establish their own restaurant ventures.</li></ul>
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        <div>Requirements</div>
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                            <p>Learners do not require any prior qualifications to enrol on this Diploma in hospitality &amp; catering and Restaurant Management Supervision for Restaurant Manager Course. You just need to have an interest in Diploma in hospitality &amp; catering and Restaurant Management Supervision for Restaurant Manager Course.</p>
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        <div>Career path</div>
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                            <p>After completing this Diploma in hospitality &amp; catering and Restaurant Management Supervision for Restaurant Manager Course you will have a variety of careers to choose from.:</p><ul><li>Restaurant Manager - £25K to £45K/year.</li><li>Hotel Operations Manager - £30K to £60K/year.</li><li>Catering Manager - £25K to £40K/year.</li><li>Food and Beverage Manager - £25K to £50K/year.</li><li>Events Coordinator - £20K to £35K/year.</li></ul>
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        <div>Certificates</div>
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                                    <h4> Digital certificate</h4>
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            Digital certificate -
            Included
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            <div><p>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</p></div>
        <h4> Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).<br />For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.<br />Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p></div>

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Diploma in hospitality & catering and Restaurant Management for Restaurant Manager Course

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					<div><p>Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Customer Relations Manager has been specially designed to help learners gain a good command of Customer Relations Manager, providing them with a solid foundation of knowledge to become a qualified professional.</p><p>Through this Customer Relations Manager, you will gain both practical and theoretical understanding of Customer Relations Manager that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.</p><p>Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals. </p></div>
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			<h2> <b>Why should I take this course?</b></h2>		</div>
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										<span>You will be able to incorporate various techniques successfully and understand your customers better.</span>
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										<span>Access to a computer or digital device with internet connectivity.</span>
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                                <h2>Course Curriculum</h2>
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					<td colspan="4"><strong>Module 01: Introduction to Customer Relationship Management (CRM) </strong></td>
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					<td>Introduction to Customer Relationship Management (CRM)</td><td><span>🕐 00:23:00</span></td>
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					<td colspan="4"><strong>Module 02: CRM Fundamentals </strong></td>
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					<td>CRM Fundamentals</td><td><span>🕐 00:23:00</span></td>
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					<td colspan="4"><strong>Module 03: CRM Strategies </strong></td>
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					<td>CRM Strategies</td><td><span>🕐 00:34:00</span></td>
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					<td colspan="4"><strong>Module 04: Data Analysis in CRM </strong></td>
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					<td>Data Analysis in CRM</td><td><span>🕐 00:29:00</span></td>
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					<td colspan="4"><strong>Module 05: CRM Databases </strong></td>
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					<td>CRM Databases</td><td><span>🕐 00:22:00</span></td>
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					<td>Customer Service Communication Strategies</td><td><span>🕐 00:25:00</span></td>
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					<td>Measuring Customer Service</td><td><span>🕐 00:13:00</span></td>
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					<td>Deepening Customer Relationship</td><td><span>🕐 00:24:00</span></td>
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					<td>Handling Customer Complaints</td><td><span>🕐 00:21:00</span></td>
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Skill Up

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Customer Relations Manager

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	<blockquote><p>Are you aware of the importance of communication and its usage to customer relations dealings? Do you want to know how to improve yourself to be able to communicate well with your cients? If yes, then you should take an initiative to be able to develop your communicate techniques to be able to communicate well with your customers.</p></blockquote>
<h3><b>Description: </b></h3>
<p>When you in a customer relations line of job, you will find at first that handling a difficult customer may seem like a worthless job and does not need so much. However, it does but fortunately, you can develop skills to be able to adapt the challenges that difficult customers pose. This course will be able to help you extend your communication skills to handling difficult people and situations throughout your daily life.</p>
<p>Moreover, improving the focus of your thoughts and feelings, stress management, and the way you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this module is the first step in a process towards forever changing how you interact with others. There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient. In this course, you will clearly get individuals to react with the right communication and approaches to doing it effectively.</p>
<h3><b>Who is the course for?</b></h3>
<ul>
<li>Professionals who work in the communications industry or part of the communications department. This will also be helpful to those people who are struggling with communication that can affect their customer relations dealing</li>
<li>People who are interested in learning more about communication</li>
</ul>
<h3><b>Entry Requirement:</b></h3>
<ul>
<li><span>This course is available to all learners, of all academic backgrounds. </span></li>
<li><span>Learners should be aged 16 or over to undertake the qualification.</span></li>
<li><span>Good understanding of English language, numeracy and ICT are required to attend this course.</span></li>
</ul>
<h3><strong>Assessment: </strong></h3>
<ul>
<li>At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.</li>
<li>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</li>
</ul>
<h3><strong>Certification:</strong></h3>
<ul>
<li>After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.</li>
<li>PDF certificate's turnaround time is 24 hours and for the hard copy certificate, it is 3-9 working days.</li>
</ul>
<h3><strong>Why choose us?</strong></h3>
<ul>
<li>Affordable, engaging &amp; high-quality e-learning study materials;</li>
<li>Tutorial videos/materials from the industry leading experts;</li>
<li>Study in a user-friendly, advanced online learning platform;</li>
<li>Efficient exam systems for the assessment and instant result;</li>
<li>The UK &amp; internationally recognized accredited qualification;</li>
<li>Access to course content on mobile, tablet or desktop from anywhere anytime;</li>
<li>The benefit of career advancement opportunities;</li>
<li>24/7 student support via email.</li>
</ul>
<h3><b>Career Path:</b></h3>
<p>The Customer Relations &amp; Dealing Course is a useful qualification to possess, and would be beneficial for the following careers:</p>
<ul>
<li>Call Center Agent</li>
<li>Concierge</li>
<li>Client Relations Associate</li>
<li>Customer Service Representative</li>
<li>Front Desk Associate/Receptionist</li>
<li>Member Service Specialist</li>
<li>Patient Care Coordinator.</li>
</ul>
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					<td colspan="4">Customer Relations &amp; Dealing</td>
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					<td>Module One - Getting Started</td>
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					<td><span><i></i> 00:30:00</span></td>
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					<td>Module Two - The Right Attitude Starts with You</td>
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					<td>Module Three - Stress Management (Internal Stressors)</td>
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					<td><span><i></i> 01:00:00</span></td>
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					<td>Module Four - Stress Management (External Stressors)</td>
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					<td><span><i></i> 00:30:00</span></td>
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					<td>Module Five - Transactional Analysis</td>
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					<td>Module Six - Why are Some Customers Difficult</td>
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					<td><span><i></i> 01:00:00</span></td>
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					<td>Module Seven - Dealing with the Customer Over the Phone</td>
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					<td><span><i></i> 01:00:00</span></td>
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					<td>Module Eight - Dealing with the Customer In Person</td>
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					<td><span><i></i> 01:00:00</span></td>
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					<td>Module Ten - Scenarios of Dealing with a Difficult Customer</td>
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					<td>Module Eleven - Following up With a Customer Once You Have Addressed Their Issue</td>
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					<td><span><i></i> 01:00:00</span></td>
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					<td>Module Twelve - Wrapping Up</td>
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					<td><span><i></i> 00:30:00</span></td>
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					<td colspan="4">Customer Relationship Management</td>
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					<td>Customer Relationship Management</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
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					<td>What CRM Is and Who It Serves</td>
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					<td><span><i></i> 00:15:00</span></td>
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					<td>Checklist for Success</td>
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					<td><span><i></i> 00:15:00</span></td>
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					<td>Requirement Driven Product Selection</td>
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					<td><span><i></i> 00:15:00</span></td>
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					<td>Considerations in Tool Selection</td>
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					<td><span><i></i> 00:15:00</span></td>
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					<td>Strategies for Customer Retention</td>
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					<td><span><i></i> 00:15:00</span></td>
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					<td>Building the Future</td>
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					<td><span><i></i> 00:15:00</span></td>
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					<td>Homegrown vs. Application Service Provider</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
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					<td>Evaluating and Reviewing Your Program</td>
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					<td><span><i></i> 00:15:00</span></td>
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					<td>The Development Team</td>
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					<td><span><i></i> 00:15:00</span></td>
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					<td colspan="4">Mock Exam</td>
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					<td><i></i></td>
					<td>Mock Exam- Customer Relations &amp; Dealing Course</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
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					<td colspan="4">Final Exam</td>
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					<td><i></i></td>
					<td>Final Exam- Customer Relations &amp; Dealing Course</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
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					<td colspan="4">Certificate and Transcript</td>
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					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

John Academy

Customer Care

Customer Relations

Counselling Skills

Business Communication Skills

Dealing With Difficult Customers

Customer Relations & Dealing Course

<p>If you've ever considered working as a Customer Relations Advisor but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Customer Relations Advisor course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry.</p> <p>The Customer Relations Advisor course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Customer Relations Advisor. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Customer Relations Advisor course, you will get a widely respected accreditation and a deeper knowledge of the topic.</p> <p><strong>Key Benefits</strong></p> <ul> <li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive course</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li></ul><p><strong>Curriculum</strong></p> <ul> <li>Module 01: Introduction to Customer</li><li>Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul> <p><strong>Course Assessment</strong></p> <p>You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.</p> <p><strong>Certificate</strong></p> <p>Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>The Customer Relations Advisor training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>There are no formal entry requirements for the course, with enrollment open to anyone!</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Learn the essential skills and knowledge you need to excel in your professional life with the help &amp; guidance from our Customer Relations Advisor training.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Customer Relations Advisor Course

<div>
	<h3><strong>Description:</strong></h3>
<p>This diploma has been created for businesses who wish to garner a customer service team with the highest level of customer insight and understanding, allowing for delivery of front line customer service, built around proper businesses values.</p>
<p>With this course, develop skills that allow the detection of profitable business opportunities based on the analysis and interpretation of customer information. It allows generating marketing strategies in organizations, through preparing, analyzing and structuring the available information to achieve an understanding of the client's behavior. The development of the program consists in defining the current or potential client, by means of analytical tools for the search of consumer behavior patterns, in order to design exciting commercial campaigns.</p>
<h3><strong>Entry Requirement</strong></h3>
<ul>
<li>This course is available to all learners, of all academic backgrounds.</li>
<li>Learners should be aged 16 or over to undertake the qualification.</li>
<li>Good understanding of English language, numeracy and ICT are required to attend this course.</li>
</ul>
<h3><strong>Assessment: </strong></h3>
<ul>
<li>At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.</li>
<li>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</li>
</ul>
<h3><strong>Certification:</strong></h3>
<p>After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.</p>
<h3><strong>Why choose us?</strong></h3>
<ul>
<li>Affordable, engaging &amp; high-quality e-learning study materials;</li>
<li>Tutorial videos/materials from the industry leading experts;</li>
<li>Study in a user-friendly, advanced online learning platform;</li>
<li>Efficient exam systems for the assessment and instant result;</li>
<li>The UK &amp; internationally recognized accredited qualification;</li>
<li>Access to course content on mobile, tablet or desktop from anywhere anytime;</li>
<li>The benefit of career advancement opportunities;</li>
<li>24/7 student support via email.</li>
</ul>
<h3><strong>Career Path</strong></h3>
<p>After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.</p>
		</div><table width="100%">				<tbody><tr>
					<td colspan="4">Customer Relationship Management</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Relationship Management</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What CRM Is and Who It Serves</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Checklist for Success</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Requirement Driven Product Selection</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Considerations in Tool Selection</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Strategies for Customer Retention</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Building the Future</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Homegrown vs. Application Service Provider</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Development Team</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Evaluating and Reviewing Your Program</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Relationship with Customers</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Good Customer Relationship - Why is it Important?</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding Your Customers</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Calculate Customer's Lifetime Value</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Keep Your Customers Happy?</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Get Your Customers to Say 'Wow!'</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Proven Methods of Customer Retention</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Art of Customer Follow-up</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Loyalty Marketing Program</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Promotional Items to Enhance Customer Relations</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Handling Customer's Complaints</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Deal with Difficult Customers</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introducing the Seven Deadly Sins of Customer Service!</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Relationship Management (CRM) Software - The Benefits</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Choosing a CRM Program</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service over the Phone</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Customer Relations and Dealing</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Two - The Right Attitude Starts with You</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Three - Stress Management (Internal Stressors)</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Four - Stress Management (External Stressors)</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Five - Transactional Analysis</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Six - Why are Some Customers Difficult</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Seven - Dealing with the Customer Over the Phone</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eight - Dealing with the Customer In Person</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Nine - Sensitivity in Dealing with Customers</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Ten - Scenarios of Dealing with a Difficult Customer</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eleven - Following up With a Customer Once You Have Addressed Their Issue</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Customer Relationship</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Good Customer Relationship - Why is it Important?</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding Your Customers</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Calculate Customer's Lifetime Value</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Keep Your Customers Happy?</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Get Your Customers to Say 'Wow!'</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Proven Methods of Customer Retention</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Art of Customer Follow-up</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Loyalty Marketing Program</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Promotional Items to Enhance Customer Relations</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Handling Customer's Complaints</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Deal with Difficult Customers</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introducing the Seven Deadly Sins of Customer Service!</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Relationship Management (CRM) Software - The Benefits</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Choosing a CRM Program</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service over the Phone</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Customer Handling</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Getting Started</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Right Attitude Starts with You</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Stress Management (Internal Stressors)</td>
					<td> </td>
					<td><span><i></i> 00:35:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Stress Management (External Stressors)</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Transactional Analysis</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Why are Some Customers Difficult</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dealing with the Customer Over the Phone</td>
					<td> </td>
					<td><span><i></i> 00:35:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dealing with the Customer In Person</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Sensitivity in Dealing with Customers</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Scenarios of Dealing with a Difficult Customer</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Following up With a Customer Once You Have Addressed Their Issue</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Handling Sales Objections &amp; Negotiating</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Two - Three Main Factors</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Three - Seeing Objections as Opportunities</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Four - Getting to the Bottom</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Five - Finding a Point of Agreement</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Six - Have the Client Answer Their Own Objection</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Seven - Deflating Objections</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eight - Unvoiced Objections</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Nine - The Five Steps</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Ten - Dos and Don'ts</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eleven - Sealing the Deal</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

Customer Service

Customer Relationship Management

CRM (Customer Relationship Management)

Customer Relations and Difficulty Diploma

<div id="menu0">
									<div>
			<div>
				<div>
							<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div><h3><strong><span>Overview</span></strong></h3></div>
				</div>
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					<div><p>This Restaurant Management course will unlock your full potential and will show you how to <strong>excel in a career in Restaurant Management</strong>. So upskill now and reach your full potential. Everything you need to get started in Restaurant Management is available in this course.</p><p>Learning and progressing are the hallmarks of personal development. This Restaurant Management will <strong>quickly teach you the must-have</strong> <strong>skills</strong> needed to start in the relevant industry.</p></div>
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					<div><h3><strong><span>In This Mental Health Course, You Will:</span></strong></h3></div>
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					<div><ul><li>Learn strategies to boost your workplace efficiency.</li><li>Hone your Restaurant Management skills to help you advance your career.</li><li>Acquire a comprehensive understanding of various Restaurant Management topics and tips from industry experts.</li><li>Learn in-demand Restaurant Management skills that are in <strong>high demand among UK employers</strong>, which will help you to kickstart your career.</li></ul></div>
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					<div><p>This Restaurant Management course covers everything you must know to stand against the tough competition in the Restaurant Management field. </p><p>The future is truly yours to seize with this Restaurant Management. Enrol today and complete the course to achieve a Restaurant Management <strong>certificate</strong> that can change your professional career forever.</p></div>
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					<div><h3><strong><span>Additional Perks of Buying a Course From Institute of Mental Health</span></strong><b></b></h3></div>
				</div>
				</div>
				<div>
				<div>
					<div><ul><li>Study online - whenever and wherever you want.</li><li>One-to-one support from a dedicated tutor throughout your course.</li><li>Certificate immediately upon course completion</li><li>100% Money back guarantee</li><li>Exclusive discounts on your next course purchase from Institute of Mental Health </li></ul></div>
				</div>
				</div>
				<div>
				<div>
					<div><p>Enrolling in the Restaurant Management course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now.</p></div>
				</div>
				</div>
						</div>
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					<div><h3><strong><span>Process of Evaluation</span></strong></h3></div>
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					<div><section><div><div><div><div><div><div><div><div><p>After studying the Restaurant Management course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate. </p></div></div></div></div></div></div></div></div></section></div>
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					<div><h3><strong><span>Certificate of Achievement</span><span><br /></span></strong></h3></div>
				</div>
				</div>
				<div>
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					<div><p>Upon successfully completing the Restaurant Management course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99.</p></div>
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					<div><h3><strong><span>Who Is This Course for?</span></strong></h3></div>
				</div>
				</div>
				<div>
				<div>
					<div><p>This Restaurant Management is suitable for anyone aspiring to start a career in Restaurant Management; even if you are new to this and have no prior knowledge on Restaurant Management, this course is going to be very easy for you to understand. </p><p>And if you are already working in the Restaurant Management field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. </p><p>Taking this Restaurant Management course is a win-win for you in all aspects. </p><p>This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education.</p></div>
				</div>
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					<div><h3><strong><span>Requirements</span></strong></h3></div>
				</div>
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				<div>
				<div>
					<div><p>This Restaurant Management course has no prerequisite. </p><p>You don't need any educational qualification or experience to enrol in the Restaurant Management course.</p><p>Do note: you must be at least 16 years old to enrol.</p><p>Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Restaurant Management course.</p><p>Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills.</p></div>
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				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table>				<tbody><tr>
					<td colspan="4">Module 01: An Overview of the Restaurant Industry </td>
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					<td><i></i></td>
					<td>An Overview of the Restaurant Industry</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
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					<td colspan="4">Module 02: Choosing Your Restaurant</td>
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					<td><i></i></td>
					<td>Choosing Your Restaurant</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
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					<td colspan="4">Module 03: Restaurant Layout Management and Legal Requirements</td>
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					<td>Restaurant Layout Management and Legal Requirements</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
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					<td colspan="4">Module 04: Menu Planning</td>
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					<td>Menu Planning</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
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					<td colspan="4">Module 05: Drinks Management</td>
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					<td>Drinks Management</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
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					<td colspan="4">Module 06: Purchasing, Receiving, Inventory, and Storage</td>
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					<td>Purchasing, Receiving, Inventory, and Storage</td>
					<td> </td>
					<td><span><i></i> 00:29:00</span></td>
				</tr>
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					<td colspan="4">Module 07: Financing Your Business</td>
				</tr>
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					<td><i></i></td>
					<td>Financing Your Business</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
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					<td colspan="4">Module 08: Finding, Recruiting, and Training Employees</td>
				</tr>
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					<td><i></i></td>
					<td>Finding, Recruiting, and Training Employees</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 09: Running a Safe and Clean Restaurant</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Running a Safe and Clean Restaurant</td>
					<td> </td>
					<td><span><i></i> 00:26:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 10: Handling Service Using Technology</td>
				</tr>
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					<td><i></i></td>
					<td>Handling Service Using Technology</td>
					<td> </td>
					<td><span><i></i> 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 11: Teamwork and Daily Routine of a Restaurant</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Teamwork and Daily Routine of a Restaurant</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
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					<td colspan="4">Module 12: Customer Relations and Marketing Policy</td>
				</tr>
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					<td><i></i></td>
					<td>Customer Relations and Marketing Policy</td>
					<td> </td>
					<td><span><i></i> 00:26:00</span></td>
				</tr>
				</tbody></table></div>

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Overview
The restaurant industry in the UK is a dynamic and ever-evolving landscape, offering a plethora of opportunities for those with a passion for food, service, and entrepreneurship. With an impressive 87,000 restaurants generating over £37 billion in annual revenue, this vibrant sector continues to thrive, catering to diverse culinary preferences and dining experiences. The "Restaurant Management Diploma" course equips you with the essential knowledge and skills to navigate the complexities of this exciting industry, empowering you to excel as a restaurant manager, owner, or hospitality professional. Restaurant Management Diploma
Through this comprehensive program, you'll gain a deep understanding of the industry, from legal requirements to menu planning and layout optimization. Master inventory management and storage techniques to streamline operations. Explore effective strategies for financing, recruiting, training, and fostering a culture of teamwork. Delve into customer relations, marketing policies, and leveraging technology to enhance the dining experience. By the end, you'll possess the tools and expertise to run a safe, clean, and profitable restaurant, poised to thrive in this competitive field. Unlock your potential with the "Restaurant Management Diploma" today. Restaurant Management Diploma
In this Restaurant Management Diploma course, you will:
Develop comprehensive knowledge of the restaurant industry and its operations.
Learn techniques for effective menu planning and drinks management.
Understand legal requirements and layout management for restaurant operations.
Gain skills in purchasing, receiving, inventory, and storage management.
Acquire strategies for financing, recruitment, training, and team management.
Explore customer relations, marketing policies, and technology in restaurants.
Additional Perks of Buying a Course From Institute of Mental Health
Study online - whenever and wherever you want.
One-to-one support from a dedicated tutor throughout your course.
Certificate immediately upon course completion
100% Money back guarantee
Exclusive discounts on your next course purchase from Institute of Mental Health
Enrolling in the Restaurant Management course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now.
Process of Evaluation
After studying the Restaurant Management course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate. 
Certificate of Achievement

Upon successfully completing the Restaurant Management course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99.
Who Is This Course for?
This Restaurant Management is suitable for anyone aspiring to start a career in Restaurant Management; even if you are new to this and have no prior knowledge on Restaurant Management, this course is going to be very easy for you to understand. 
And if you are already working in the Restaurant Management field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. 
Taking this Restaurant Management course is a win-win for you in all aspects. 
This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education.
Requirements
This Restaurant Management course has no prerequisite. 
You don't need any educational qualification or experience to enrol in the Restaurant Management course.
Do note: you must be at least 16 years old to enrol.
Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Restaurant Management course.
Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills.
 Course Curriculum

Module 01: An Overview of the Restaurant Industry			
	An Overview of the Restaurant Industry		00:20:00
Module 02: Choosing Your Restaurant			
	Choosing Your Restaurant		00:16:00
Module 03: Restaurant Layout Management and Legal Requirements			
	Restaurant Layout Management and Legal Requirements		00:19:00
Module 04: Menu Planning			
	Menu Planning		00:25:00
Module 05: Drinks Management			
	Drinks Management		00:16:00
Module 06: Purchasing, Receiving, Inventory, and Storage			
	Purchasing, Receiving, Inventory, and Storage		00:29:00
Module 07: Financing Your Business			
	Financing Your Business		00:25:00
Module 08: Finding, Recruiting, and Training Employees			
	Finding, Recruiting, and Training Employees		00:25:00
Module 09: Running a Safe and Clean Restaurant			
	Running a Safe and Clean Restaurant		00:26:00
Module 10: Handling Service Using Technology			
	Handling Service Using Technology		00:23:00
Module 11: Teamwork and Daily Routine of a Restaurant			
	Teamwork and Daily Routine of a Restaurant		00:22:00
Module 12: Customer Relations and Marketing Policy			
	Customer Relations and Marketing Policy		00:26:00


IOMH - Institute of Mental Health

Catering Management

Hospitality & Catering

Restaurant Manager

Catering

Restaurant Management

<span style="color: rgb(11, 34, 64); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(11, 34, 64);">Good customer service is at the heart of every successful business. Maintaining high customer service standards can improve your relationships with customers and boost your sales. On the contrary, bad customer service will cost you time, money and even your reputation. This is why it is essential to set clear expectations around customer service in your organisation and develop customer service skills within your team.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">This course will explore what good customer service looks like, what to look for in your customer service team when it comes to recruitment and training, and how to measure good customer service.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">In this course, we&#39;ll explore what makes for good customer service and how to deal with customer complaints.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">By the end of this course, you will be able to:</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">&bull; Explain what good customer service entails</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">&bull; Identify core customer service skills</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">&bull; Outline the essential components of a complaints policy</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">&bull; List ways of preventing complaints</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">&bull; Explain how online customer service channels can help your business</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">This Intellelearn Mastering Customer Relations and Service Excellence for Business Success course includes:</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><ul style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><li fr-original-style="" style="box-sizing: border-box;">Stop-Start technology meaning you learn at your convenience</li><li fr-original-style="" style="box-sizing: border-box;">All device compliant meaning you can use laptop-tablet-smartphone at anytime</li><li fr-original-style="" style="box-sizing: border-box;">Developed by Professionals</li><li fr-original-style="" style="box-sizing: border-box;">Accredited by The CPD</li><li fr-original-style="" style="box-sizing: border-box;">Approximate duration: 1 hour</li></ul>

Intellelearn

Good customer service is at the heart of every successful business. Maintaining high customer service standards can improve your relationships with customers and boost your sales. On the contrary, bad customer service will cost you time, money and even your reputation. This is why it is essential to set clear expectations around customer service in your organisation and develop customer service skills within your team.

Mastering Customer Relations and Service Excellence for Business Success

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				</div>
			<h3><b>Description: </b></h3>
<p><span>Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer's relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management. </span></p>
<h3><b>Who is the course for?</b></h3>
<ul>
<li><span>Business professionals who want to understand the importance of customer relationship</span></li>
<li><span>People who are interested in learning more about customer relationship management</span></li>
</ul>
<h3><b>Entry Requirement:</b></h3>
<ul>
<li><span>This course is available to all learners, of all academic backgrounds. </span></li>
<li><span>Learners should be aged 16 or over to undertake the qualification.</span></li>
<li><span>Good understanding of English language, numeracy and ICT are required to attend this course.</span></li>
</ul>
<h3><b>Assessment:  </b></h3>
<ul>
<li><span>At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.</span></li>
<li><span>Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. </span></li>
</ul>
<h3><b>Certification: </b></h3>
<ul>
<li><span>After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. </span></li>
<li><span>PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days.</span></li>
</ul>
<h3><b>Why choose us?</b></h3>
<ul>
<li><span>Affordable, engaging &amp; high-quality e-learning study materials;</span></li>
<li><span>Tutorial videos/materials from the industry leading experts;</span></li>
<li><span>Study in a user-friendly, advanced online learning platform;</span></li>
<li><span>Efficient exam systems for the assessment and instant result; </span></li>
<li><span>The UK &amp; internationally recognized accredited qualification;</span></li>
<li><span>Access to course content on mobile, tablet or desktop from anywhere anytime;</span></li>
<li><span>The benefit of applying for NUS Extra Discount Card;</span></li>
<li><span>24/7 student support via email.</span></li>
</ul>
<h3><b>Career Path:</b></h3>
<p><span>The Advanced Professional Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers:</span></p>
<ul>
<li><span>Call Center Agent</span></li>
<li><span>Concierge</span></li>
<li><span>Client Relations Associate</span></li>
<li><span>Customer Service Representative</span></li>
<li><span>Front Desk Associate/Receptionist</span></li>
<li><span>Member Service Specialist</span></li>
<li><span>Patient Care Coordinator.</span></li>
</ul><table>				<tbody><tr>
					<td colspan="4">Relationship with Customers</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Good Customer Relationship - Why is it Important?</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding Your Customers</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Calculate Customer's Lifetime Value</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Keep Your Customers Happy?</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Get Your Customers to Say 'Wow!'</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Proven Methods of Customer Retention</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Art of Customer Follow-up</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Loyalty Marketing Program</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Promotional Items to Enhance Customer Relations</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Handling Customer's Complaints</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Deal with Difficult Customers</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introducing the Seven Deadly Sins of Customer Service!</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Relationship Management (CRM) Software - The Benefits</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Choosing a CRM Program</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service over the Phone</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Customer Relations and Dealing</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Two - The Right Attitude Starts with You</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Three - Stress Management (Internal Stressors)</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Four - Stress Management (External Stressors)</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Five - Transactional Analysis</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Six - Why are Some Customers Difficult</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Seven - Dealing with the Customer Over the Phone</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eight - Dealing with the Customer In Person</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Nine - Sensitivity in Dealing with Customers</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Ten - Scenarios of Dealing with a Difficult Customer</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eleven - Following up With a Customer Once You Have Addressed Their Issue</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Advanced Professional Diploma in Customer Relationship Management</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Advanced Professional Diploma in Customer Relationship Management</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
				</tbody></table>

Customer Experience Management

Advanced Professional Diploma in Customer Relationship Management

<div>
	<h3><b>Description: </b></h3>
<p><span>Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer's relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management. </span></p>
<h3><b>Who is the course for?</b></h3>
<ul>
<li><span>Business professionals who want to understand the importance of customer relationship</span></li>
<li><span>People who are interested in learning more about customer relationship management</span></li>
</ul>
<h3><b>Entry Requirement:</b></h3>
<ul>
<li><span>This course is available to all learners, of all academic backgrounds. </span></li>
<li><span>Learners should be aged 16 or over to undertake the qualification.</span></li>
<li><span>Good understanding of English language, numeracy and ICT are required to attend this course.</span></li>
</ul>
<h3><b>Assessment:  </b></h3>
<ul>
<li><span>At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.</span></li>
<li><span>Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. </span></li>
</ul>
<h3><b>Certification: </b></h3>
<ul>
<li><span>After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. </span></li>
<li><span>PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days.</span></li>
</ul>
<h3><b>Why choose us?</b></h3>
<ul>
<li><span>Affordable, engaging &amp; high-quality e-learning study materials;</span></li>
<li><span>Tutorial videos/materials from the industry leading experts;</span></li>
<li><span>Study in a user-friendly, advanced online learning platform;</span></li>
<li><span>Efficient exam systems for the assessment and instant result; </span></li>
<li><span>The UK &amp; internationally recognized accredited qualification;</span></li>
<li><span>Access to course content on mobile, tablet or desktop from anywhere anytime;</span></li>
<li><span>The benefit of career advancement opportunities;</span></li>
<li><span>24/7 student support via email.</span></li>
</ul>
<h3><b>Career Path:</b></h3>
<p><span>The Advanced Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers:</span></p>
<ul>
<li><span>Call Center Agent</span></li>
<li><span>Concierge</span></li>
<li><span>Client Relations Associate</span></li>
<li><span>Customer Service Representative</span></li>
<li><span>Front Desk Associate/Receptionist</span></li>
<li><span>Member Service Specialist</span></li>
<li><span>Patient Care Coordinator.</span></li>
</ul>
		</div><table width="100%">				<tbody><tr>
					<td colspan="4">Relationship with Customers</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Good Customer Relationship - Why is it Important?</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding Your Customers</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Calculate Customer's Lifetime Value</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Keep Your Customers Happy?</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Get Your Customers to Say 'Wow!'</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Proven Methods of Customer Retention</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Art of Customer Follow-up</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Loyalty Marketing Program</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Promotional Items to Enhance Customer Relations</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Handling Customer's Complaints</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Deal with Difficult Customers</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introducing the Seven Deadly Sins of Customer Service!</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Relationship Management (CRM) Software - The Benefits</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Choosing a CRM Program</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service over the Phone</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Customer Relations and Dealing</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Two - The Right Attitude Starts with You</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Three - Stress Management (Internal Stressors)</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Four - Stress Management (External Stressors)</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Five - Transactional Analysis</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Six - Why are Some Customers Difficult</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Seven - Dealing with the Customer Over the Phone</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eight - Dealing with the Customer In Person</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Nine - Sensitivity in Dealing with Customers</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Ten - Scenarios of Dealing with a Difficult Customer</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eleven - Following up With a Customer Once You Have Addressed Their Issue</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Advanced Diploma in Customer Relationship Management</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Advanced Diploma in Customer Relationship Management</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

Advanced Diploma in Customer Relationship Management

<p>The objective of Level 5 Diploma in Tourism and Hospitality Management (fast track) qualification (accredited by Othm) is to enable learners' development as managers within the tourism and hospitality industry, with a lifelong-learning orientation.</p> <p>This fast track Diploma in Tourism and Hospitality Management - Level 5 course enables learners to critically apply contemporary knowledge and theories to the management of complex problems. Successful completion of this qualification will equip learners with the specialist skills and technical terminology to develop their management skills and to progress to further study or employment.</p><p><strong>Level 5 Diploma in Tourism and Hospitality Management </strong></p> <p><strong>Key Highlights</strong></p> <ul> <li>Program Duration<strong>: 6 Months</strong> (Regular mode also available)</li><li>Program Credits: <strong>120 Credits</strong></li><li>Designed for working Professionals</li><li>Format: <strong>Online</strong></li><li><strong>No Written Exam</strong>. The Assessment is done via Submission of Assignment</li><li>Tutor Assist available</li><li>Dedicated Student Success Manager</li><li>Timely Doubt Resolution</li><li>Regular Networking Events with Industry Professionals</li><li>Become eligible to gain direct entry into relevant Master's degree programme.</li><li>LSBR Alumni Status</li><li>No Cost EMI Option</li></ul> <p>This Level 5 Diploma in Tourism and Hospitality Management (fast track) programme will equip you with the specialist skills and technical terminology to develop your management skills in Tourism and Hospitality sector</p> <p>Upon completion of you Level 5 Diploma in Tourism and Hospitality Management in fast track mode you can look forward to middle management role in Tourism and Hospitality sector. Upon successful completion of the programme, you will also become eligible to gain direct entry into Final Year of a three-year UK Bachelor's degree programme.</p> <p><strong>Mandatory units</strong></p> <p><strong>(Total Credits: 120)</strong></p> <p>The OTHM Level 5 Diploma in Tourism and Hospitality Management consists of 6 mandatory units for a combined total of 120 credits</p> <ul> <li>Contemporary Issues in Tourism and Hospitality (20 credits)</li><li>Marketing Management (20 credits)</li><li>Customer Relations Management (20 credits)</li><li>Operations Management (20 credits)</li><li>Finance Management (20 credits)</li><li>Human Resource Management (20 credits)</li></ul><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Working Professionals, A-Level / Level 4 / Year 1 of a three-year UK Bachelor's degree holders or learners who are looking for Career Progression and a formal undergraduate qualification leading to award of degrees in future.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Open Entry. No formal qualification is required from mature learners (over 21 years) who have relevant management experience. For others, the learners should have relevant NQF / QCF / RQF Level 4 Award / Diploma or at the level of GCE / GCSE or equivalent qualification. Please speak to the Admission Counsellors for waiver information.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>After completion of Level 5 Diploma in Tourism and Hospitality Management (fast track)</p> <p>Progress to: Year 3 of a Three-year UK Bachelor's degree</p> <p>Completion of your Level 5 Diploma in Tourism and Hospitality Management (fast track) qualification will meet the University standard academic entry requirements.</p> 
                        </div>

London School Of Business And Research

Diploma in Tourism and Hospitality Management - Level 5 (Fast Track mode) (Pathway to BA)

<div>
					<div>
								<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
					</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
							</div>
				</div>
			<h4><b>Keep your Customers happy by learning how to interact with them </b></h4>
<p>Any business benefits from good customer relations, whether a large corporation or a mom and pop shop. Customer relations, or customer service, refers to the way a business communicates and interacts with the public to gain and retain customers.</p>
Professional Diploma in Customer Care Service is necessary for a business to cultivate good customer relations to attract and keep a loyal base of customers. Some companies hire consultants to advise them how to develop stellar customer relations. Customer relations is key to understanding consumer motivation. Without assessing customer relations, it's difficult for a company to know how visible it is in terms of its client base. It's also hard to figure out how to grow the company without understanding the relationships it has with current customers.<p></p>
<p>Get this Advanced diploma and boost your customer service skills. Complete all the units and get the knowledge to be a competent customer care provider and earn all the plaudits that you deserve.</p>
<h3><b>Course Highlights</b></h3>
<p><b>Professional Diploma in Customer Care Service</b> is an award winning and the best selling <b></b> course that has been given the CPD Certification &amp; IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.</p>
<p>It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Diploma in Customer Care Service into <b>several</b> modules for teaching you everything you need to become successful in this profession.</p>
<p>To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just <b>20/30</b> hours and it is also possible to study at your own pace.</p>
<p>We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.</p>
<p>For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.</p>
<h3><b>Why You Should Choose</b><b> Professional Diploma in Customer Care Service</b></h3>
<ul>
<li>Lifetime access to the course</li>
<li>No hidden fees or exam charges</li>
<li>CPD Accredited certification on successful completion</li>
<li>Full Tutor support on weekdays (Monday - Friday)</li>
<li>Efficient exam system, assessment and instant results</li>
<li>Download Printable PDF certificate immediately after completion</li>
<li>Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.</li>
<li>Improve your chance of gaining professional skills and better earning potential.</li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Professional Diploma in Customer Care Service </b>is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.</p>
<p>As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.</p>
<h3><b>Requirements</b></h3>
<p>Our<b> Professional Diploma in Customer Care Service</b> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</p>
<h3><b>Career Path</b></h3>
<p>You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.</p><table>				<tbody><tr>
					<td colspan="4"> Customer Service Basics</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service Skills Training Templates</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service &amp; Retention Checklist</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service Checklist</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4"> Developing Customer Relationship Skills</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Good Customer Relationship - Why is it Important?</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding Your Customers</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Calculate Customer's Lifetime Value</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Keep Your Customers Happy?</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Get Your Customers to Say 'Wow!'</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Proven Methods of Customer Retention</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Art of Customer Follow-up</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Loyalty Marketing Program</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Promotional Items to Enhance Customer Relations</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Handling Customer's Complaints</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Deal with Difficult Customers</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introducing the Seven Deadly Sins of Customer Service!</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Relationship Management (CRM) Software - The Benefits</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Choosing a CRM Program</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service over the Phone</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Becoming A Customer Service Professional </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module One - Getting Started</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Two - Who We Are and What We Do</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Three - Establishing Your Attitude</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Four - Identifying and Addressing Customer Needs</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Five - Generating Return Business</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Six - In-Person Customer Service</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Seven - Giving Customer Service over the Phone</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eight - Providing Electronic Customer Service</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Nine - Recovering Difficult Customers</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Ten - Understanding When to Escalate</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eleven - Ten Things You Can Do to WOW Customers Every Time</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Activities</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam </td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
				</tbody></table>

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