23 Conflict Management courses in Wakefield

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction. For more queries, reach out to us: info@mangates.com

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction. For more queries, reach out to us: info@mangates.com

Provides employees with conflict resolution strategies and techniques to be utilised...

If you want to improve your or your team ability to resolve and reduce conflicts, feel free to check out my Training course focusing on conflict resolution.

Mediation for Managers Training

Conflict within a workplace can appear in many forms, from personality conflicts between employees to employee and supervisor issues. This course will equip you with the knowledge of conflict management strategies and the practical skills to take steps to help to resolve situations of conflict.

Conflict is a word that conjures up many emotions. It is something that most people would prefer to avoid, if possible. Work can be an emotive place. Positive relationships can make your life at work exciting, motivating and challenging, whilst relationships that do not hold value to you could make your life very difficult and stressful, especially if there is conflict between you and your manager. This course is essential for people who want to understand where conflict can be used to positive effect and how to manage conflict in your working relationships and see it as something positive that can stimulate the environment. Research has shown that relationships at work are an extremely high motivational factor, and for a lot of people it has a higher importance that salary! Therefore, it is essential that we invest in relationships and search out new ways to make them better in order to have a more positive influence on our surroundings. By understanding why other people are in conflict we can manage the conversation a lot better, with outcomes managed more effectively so the 'conflict' will add value to the organisation. This participative event will cover a wide variety of exercises and personal stories, and leave course participants with a clear strategy to identify when they are in conflict with someone and how they will structure their approach to get to a satisfactory outcome. This is a workshop that targets anyone where conflict needs to be managed and cannot seem to resolve it, whether internally or externally. At the end of the day, participants will: * Know their key relationships and the strength of those relationships * Complete the Strengths Deployment Inventory (SDI) to identify where you deploy your strengths * Understand what is important to you and your key stakeholders * Know how motivational value systems can influence behaviour * Tailor your communication style to match that of your opposite party * Know conflict strategies to resolve conflict in others * Learn to be more assertive when challenging * Achieve key personal, departmental and organisational objectives 1 WHERE ARE YOU NOW? * How effective are your current working relationships? * Can I work effectively without the input from others? * Who do you need to be a success? 2 THE STRENGTHS DEPLOYMENT INVENTORY (SDI) * Completion of the SDI questionnaire * An understanding of the theory * A 'trip around the triangle' * Predicting relationship interaction * Your scores and what they mean in your relationships 3 CONFLICT THEORY * What is conflict? * The 3 flags of conflict * What are your conflict triggers? * Your conflict scores plotted * The conflict sequence 4 CONFLICT RESOLUTION STRATEGIES * Early warning signs * Most productive behaviours * Least productive behaviours * Preventable / unwarranted conflict * Review of the dynamic triangle * Review of the day, personal learning and action planning

The ability to effectively manage conflict is a core competency in the 21st-century workplace.

Mediation and Conflict Course

Emotional Intelligence Training