28 Coaching & Consulting Business courses in Dukinfield

Aspire Consulting and Training Ltd is indisputably at the forefront of Transformative Coachingworldwide. We have a commitment to prepare individuals as coaches to achieve sustainable change for the people around them, so that they are being developed and supporting many types of growth. Achieved through a process of heightening awareness and deepening learning, this differs from other coaching methodologies that employ a tactical or remedial approach more useful in trouble-shooting and problem solving.   As people pursue coach training, they want a program with high standard, proven methodology and worldwide recognition. The TAP-C™ Model is a globally delivered program that enhances professional coaching industry standards. Our certification training program offers a fresh, leading edge approach to enable authentic and deliberate change.   We offer the ultimate solution to maximise human capital. Businesses are expecting their managers to devote an ever-increasing portion of their time to coach others and this is a trend that will only continue to expand. The challenges have never been greater for achieving results through people, and coaching will remain a vital leadership skill for the decades to come. A proven strategy for creating sustained growth, coaching enables superior performance of individuals, teams, and whole organisations.    The TAP-C™ Model is not just a new methodology or trend; it is more of a tool that drives a positive change. It helps people gain clarifications through meaningful conversations. It promotes learning by stimulating people to think through about their situation and urges them to take initiatives. Coaching is all about making people realise what needs to be modified and offer them appropriate support to bring about a change.    "Coaching is about influencing individuals to make conscious, empowered decisions to become leaders in their own lives. It is a process that occurs in a special conversation that enables learning and development and thus improves performance. It is a way of working with people that leaves them more competent and more fulfilled so that they are more able to contribute and find meaning in what they are doing."   Jay Acharya   The TAP-C™ Model incorporates a blend of coaching, mentoring and counselling, that, although considered different, share some key characteristics and skills to always support positive outcomes.    Coaching involves the belief that the individual has the answers to their own problems within, and need the focus to unlock their own potential.  Mentoring is like coaching, with a general agreement that a mentor can partner in some way to help expedite any decision making.  Counselling is closer to a therapeutic intervention. Focusing on past situations and identify ways to overcome barriers, that may be internal or external.   Our TAP-C™ Model therefore truly incorporates what we know to be an Influencing and Empowered approach to Coaching in the following way: We will explore the supporting principles of a coach and the guiding principles of a mentor, by using practical methods to help you become more effective and confident.    The purpose of this training to improve your performance at the same time of improving other abilities and create a cultured and productive working atmosphere. The core objective of the course is to enable you to set and achieve organisational, departmental and personal goals, by communicating clearly with their teams, managing time more effectively and prioritising work so that achieving an organisational strategy is more of a fluid approach.   Aims and Objectives                             The sessions focus on the theoretical aspects of empowering people in an organisation, by increasing the awareness of current competencies and abilities. The programme will meet all the objectives outlined below: * Gain a greater understanding of organisational activities * How the TAP-C™ Model can be used to develop a person and a team * Establish how to know when to be a coach, mentor and councillor * The behaviour’s of being a confident coach * How to help a person recognise their strengths and developmental areas  * How to create and develop an empowered structured organisation

Are you looking to create the perfect business strategy to put you higher than your competitors? Are you tired of not hitting your strategic objectives? If your answers to above questions are 'yes', this course helps you a lot.    What you will learn: 1. To build your own ‘blue ocean strategy’ to avoid fierce competition & price wars. 2. To understand strategy process and strategy mapping. 3. To appropriately position your company in the marketplace. 4. To make the competition irrelevant.   How you will benefit from this workshop: 1. You will gain key insights into the strategy articulation process. 2. We help you develop your leadership skills with some practice. 3. You will learn how to use the Balanced scorecard to map your strategy. 4. You will learn how effective your current differentiation is and how to improve that.

OVERVIEW Networking has become a crucial factor in the modern workplace. It is the most effective method of developing your business or career and is a key component of your personal brand. This one day course will teach you how to be able to build strong business relationships, develop a level of personal credibility and increase your network of contacts in order to enhance your visibility and create opportunities for yourself and your organisation. DESCRIPTION This training course will help your participants build a professional reputation and develop a network of connections through the two key methods available to them; face-to-face and online. Attendees will discover how to effectively combine these two approaches and create a strategy for networking success that will generate their own community and actively grow their personal network. This will result in an improved performance in their approach to networking and consequently provide opportunities and prospects that will increase their business success. The training provides them with the tools and techniques to both plan a successful, strategic approach to networking and develop their personal communication skills, which will ensure they build effective business relationships. Topics covered: * Why Network? – Establishing the importance of networking with some shocking statistics and an activity that defines the importance of networking to the individual. This is followed by some insight into the key aims of a networking strategy, what puts people off, as well as some personal revelations about networking. * Increase Your Business Presence – Looking at the components of a strong business presence, including; credibility, personal brand, visibility and social capital. * Developing a Networkers Attitude – An exercise that clarifies the perfect attitudes and behaviours of great networkers and comparing the participants against this. Thus identifying areas for development. * Face to Face Networking – An overview and insight into the main types of face to face networking opportunities available with the benefits and pitfalls of each. * Online Networking – An overview of the different social media and online networking tools and how to get the best out of them. Includes; LinkedIn, Twitter, Facebook and online forums. * Communication Skills for Networking Success – Ensuring a good first impression, creating an opening sound bite and writing an online profile that promotes and engages. * Developing a Conversation – Building on the opening sound bite and developing a conversation through good questioning techniques and following a selection of key networking rules. Including an activity to test and practice the skills. * Working a Room – A fun activity that embeds and develops learning while encouraging practice and communication. This activity covers 10 of the main skills required to work a room. * Breaking into a Group – Identifying body language to spot when a group or pair is open to new people entering the conversation or would rather not encourage participation. Knowing how to break into a group, what to say and how to remain professional. * Exiting a Conversation – Developing some techniques to extricate oneself from a conversation without causing embarrassment or rudeness. * The Follow-Up – Using a structure to identify the most important contacts created and establishing when and how to follow up with each group. Includes example follow-up email and a chance to develop their own. * Creating a Network Plan – Participants are provided with a networking action plan to review and complete. This sets them on the journey of developing their networking skills and ensures they have a strategy and goals to target.   WHO SHOULD ATTEND Anyone who is looking to improve their networking performance, or the networking performance of a management or sales team. REQUIREMENTS FOR ATTENDEES No pre-requisites required.

OVERVIEW This one day Building Better Work Habits training course has been developed for everyone in your organisation who may struggle with their own personal effectiveness. They may not have control of their own workload or blame others as to why they’re not achieving certain tasks and projects. Alternatively, it might be that high performers want to understand how they can organise themselves in a new way to give themselves more stretch in their roles. The training course will help the learners build self-awareness and will highlight the important parts of working smarter to achieve end goals. DESCRIPTION We are all busy, and sometimes it seems we do not have enough hours in the day to complete deadlines and projects. It can then eat into our home life, meaning we often end up stressed, or in worst-case scenarios, unwell (both physically and mentally). The reason behind this is often how we work day to day, as opposed to others giving us work at the last minute. These training course materials have been designed to help your participants work more effectively for the long term. This isn’t about how to manage a diary or emails, but rather look closely to see what are the blockers which get in the way of success. These small changes in day to day work will have a dramatic impact in both productivity and personal effectiveness. Topics covered: * Productivity: the science bit – A chance to explore what we mean by being productive and how that helps us build better work habits, as well as the opportunity to look at some of the science behind myths and bad habits we’ve probably already formed. Includes a link to a YouTube video. * Procrastination, why put off to tomorrow what we can do today! – Participants will explore what we procrastinate about, how we procrastinate in our own lives, and what we can do about it! * Eat That Frog – An introduction to Brian Tracy’s book “Eat that frog” and how it can help us improve our working habits. Includes a link to a YouTube video. * Eat That Frog: Thinking on Paper – A chance to put into practice some of Brian Tracy’s methods and how to use them in our real lives * Eat That Frog: Rocks, Pebbles and Sand – Taking our goal setting further, we explore Covey’s methodology around prioritising our tasks. * Eat That Frog: The Pareto Principle – The final part of the “Eat that Frog” section looks at how effective we in terms of how we spend our day * Prioritising: how do we spend our day? – Participants explore how proactive they are, and what the danger might be in letting a situation rule their time * Prioritising: The Priority Matrix – Taking the Rock, Pebbles and Sand methodology further, participants explore what truly is urgent and what is important in our day to day * Prioritising: Company Performance Tensions – We may know what our own personal objectives are, however, our business objectives have certain tensions that could impact these. How can we balance these two different objectives to ensure we’re successful day to day? * What’s my mindset? – Sometimes we can get in the way of our own successes and plans due to our mindset; utilising Carol Dweck’s work, it is a chance to reflect on our own mindsets when we’re building new work habits. Includes a link to a YouTube video. * What’s my mindset? Energy Cycles – Our energy can impact our mindset and how productive we are. A chance to look at what gives us energy, and how we can work more effectively depending on where our energy levels might be WHO SHOULD ATTEND Anyone interested in understanding in being more effective at work. REQUIREMENTS FOR ATTENDEES None. sales@18.132.1.174?subject=%27Building%20Better%20Work%20Habits%27%20Training%20Course

OVERVIEW This one day course covers the basics of brainstorming and then goes on to look at a number of different yet highly effective techniques that can be employed. DESCRIPTION Brainstorming is probably the most well known and most widely used method for bringing groups of people together to generate ideas about an issue or problem. This is because it’s a good way to gather a lot of ideas very quickly. It is also a great way of bringing people together and helping to build them as a team. Just imagine the effect on the team and its morale if ideas that they generate are actually used. There is no doubt that people are more likely to buy into the ideas that they came up with themselves. Although brainstorming is widely used for decision-making, it is not always handled very well. If that is the case, it can have the opposite effect to the one that is intended. Rather than creating ideas it can stifle them and rather than motivating people it demotivates them. This highly interactive course will help learners to make the most of brainstorming sessions and also provides alternative techniques to enliven any session that is beginning to flag. Topics covered: * What is Brainstorming? – A discussion to help participants understand what brainstorming is, and what it involves. * Brainstorming rules – A quick look at the very limited rules suggested by Alex Osborn who is generally credited with being the inventor of brainstorming. * Preparation – Although many brainstorming sessions take place on the spur of the moment they all require some preparation. We look at the importance of defining the purpose of the session, selecting the right participants, and then briefing them properly. * Storm and Floods – This is an activity that we re-visit on several occasions to take participants through the whole brainstorming process and to give them plenty of practice. * The Three R’s of Facilitation – The three R’s take you through the essential elements of facilitating an effective brainstorming session. * Closing the Session – Effective closing of the brainstorm may be just as important as the session itself. We look at the essential elements that the facilitator needs to cover. * Clarify and Nurture – Learners discover the importance of ensuring that all ideas that are unclear are clarified and that ideas are nurtured. They also learn what this involves practically. * Alternative Techniques – There are many ways to enliven a flagging brainstorming session, provide a fresh approach or simply build on initial ideas. The learners are introduced to some of the most important of these. * Brainstorming Scenarios – Learners work through up to 6 scenarios so that they can practice the alternative techniques covered during the programme. WHO SHOULD ATTEND Anyone who facilitates or takes part in brainstorming sessions, or wants to work with organisational teams to develop their problem-solving abilities. REQUIREMENTS FOR ATTENDEES None.

OVERVIEW This one day course will provide guidance on how to become more assertive and build self-confidence, which in-turn will help your attendees to achieve greater work effectiveness and productivity, whilst putting them in control of their daily activities and making them more able to overcome stressful work and life situations. DESCRIPTION Being assertive is being able to express yourself with confidence without having to resort to passive, aggressive or manipulative behaviour. By developing assertiveness and becoming aware of our own strengths and weaknesses, we can modify our behaviour for greater effectiveness in social and business interactions. Topics covered: * What is Assertiveness? – A series of activities relating to what assertiveness means and, perhaps more importantly, what it means to the participants. * My Assertiveness Goals – A chance for the participants to review what they want to get out of the session and where they would like to end up with regard to their approach to assertiveness. * How Assertiveness Works – A look at human reactions and the reasoning behind them culminating in an activity that looks at the participants own observations in relation to assertive behaviour. * My Assertive Rights – A review of the rights we have as individuals followed by a commitment to the rights by the participants. * Taking a Positive Approach – Looking at key methodology, including: – Giving and Receiving Compliments A review of typical responses to compliments and their negative consequences, followed by an opportunity to develop new, positive responses. – Improving Self-Esteem An in-depth review of each individual’s positive aspects. – New Challenges A set of challenges to take participants out of their comfort-zone and into the realm of possibilities. – Effective Communication A look at what makes effective communication, with some modelling of behaviours. * Approaching Assertiveness – A look at the four cornerstones of being assertive with an opportunity to practice these behaviours. * The Words You Use – Understanding the key areas of effective communication. Covering the areas of; Disclosing Your Feelings, Being Clear, Being Persistent, Empathising and Working Towards a Wise Outcome. * Preparing to Be Assertive – A chance to understand and practice a set process of ‘scripting’ in order to develop an effective and natural approach to assertive interactions. * Assertive Review – An activity that solidifies the reasoning behind wanting to become assertive, whilst demonstrating that it is not an unachievable outcome. WHO SHOULD ATTEND Anyone that needs to develop their assertiveness skills and improve communication with others REQUIREMENTS FOR ATTENDEES None.

OVERVIEW This one day course is designed for anyone that deals with telephone sales in either an inbound or outbound call environment. DESCRIPTION The telephone has become a critical tool in obtaining sales in today’s competitive market, and yet it is often an area we pay little attention to, and consequently it becomes a negative aspect of our business rather than the highly positive one it can be. This course sets out to enable the attendees to sell effectively over the phone. The tools that are covered will help generate sales and whether they take inbound or receive outbound calls they will find that if they apply the techniques in this session, their success rate will increase immensely. Topics covered: * Advantages and Disadvantages – A look at how the phone can work for and against us in a sales environment. * An Introduction to Selling on the Telephone – Understanding the key points that encourage a customer to purchase from us. * Structuring and the Sales Process – Defining a set process for structuring a sales call with a chance to demonstrate understanding. * Why People Buy – A look at the reasoning behind people’s purchasing decisions. * How People Buy – An insight into the emotional factors behind how people arrive at purchasing decisions. * Turning Inbound Calls into Sales – Gauging the level of interest of a caller in order to establish the likelihood of a sale. * Making Effective Outbound Calls – A set process of ensuring you gain the best advantage with this type of call. * Getting Past the Gatekeeper – Understanding the role of the gatekeeper and developing methods of dealing with them in order to speak to the decision maker. Using scripts and techniques that are proven and effective. * Sounds Interesting? – Studying three key communication factors when projecting the voice over the phone. Including a chance to review how the participant’s voice comes across over the phone. * Methods of Improving the Way You Sound – 10 key tips on vocal improvement. * Telephone Questioning Techniques – Giving the delegates the chance to fully understand the different questioning techniques that can be used during a sales call. * Features and Benefits – How to practically apply them in a sales scenario. * Logical and Emotional Purchasing – A further look at the reasons we buy. * Overcoming Objections – Practical use of a set process and ways to apply it in the workplace. * Closing the Sale – Clear methodology with a chance to practice the skills in a fun way. * Post-course Assignment – A method of carrying the learning into the workplace and ensure continual review. WHO SHOULD ATTEND THE COURSE? Anyone who handles inbound or outbound sales calls over the telephone. REQUIREMENTS FOR ATTENDANCE No prerequisites required.

OVERVIEW This course has been created to help safely navigate attendees through the minefield of absence management, paying attention to issues of systems, procedures and organisational culture along the way. Using a selection of exercises, activities and sample documents, the course examines some traditional methods of management as well as some more contemporary and innovative ways of keeping a lid on casual absence. Attendees will take away a number of practical tools and ideas to enable them to target performance improvement when back at their desks. DESCRIPTION It’s estimated that absence from work costs the UK economy over £13 billion per year, with the ‘average’ employee taking around seven days off sick annually. The need for managers, HR people and leaders to control absenteeism is critical if a company is to survive and prosper. But just what is ‘absence’? And how do we go about managing it and reducing it wherever we can, without falling foul of employment law? As well as the usual training material, attendees on this course also receive several useful handouts and exercises relating to absence management. Topics covered: * An Absence Management Model – this section identifies a simple model for managers to apply when dealing with absenteeism  * Defining Absence – the text book definition will help learners clearly understand what is meant by absence  * Types of Absence – unravelling the different types of absence and distinguishing between absence and leave  * Classifying Absence – by classifying types of absence, the learner can begin to get a steer on how to manage it  * Statistics – identifying the real cost of absence and looking at regional and sector differences  * Reasons for Absence – considering the high-level issues that have an impact on absence, like culture and job design  * Causes of Sickness – here the national league tables of sickness causes are discussed, giving the learner the chance to reflect on their own team or company  * Absence Management – Stage 1 – contracts, policies, procedures and legal entitlements are all examined here, to allow learners to get a grasp of what they have to know to  * Absence Management – Stage 2 – record keeping, costing absence and benchmarking provide the chance for analysis and understanding in the context of the learner’s own organisation  * Absence Management – Stage 3 – setting out the skills and interventions that managers need to apply in the effective management of absence, including: communication, professional advice, workplace issues and return to work interviews  * Traditional Approaches – an examination of performance management, sick pay, discipline, recruitment and selection and how these can lend themselves to effective absence management  * Reducing Absenteeism – through less traditional approaches, looking at ‘carrots and sticks’, targets, employee assistance, unusual initiatives and organisational culture.  * Recent Developments – considering the impact of ‘fit notes’ and potential pandemics. WHO SHOULD ATTEND This course has been designed for anyone that deals with absence or needs to have an awareness of the absence management process. This could include; Team leaders, supervisors, managers, HR professionals and anyone else involved in the management of people or organisations. REQUIREMENTS FOR ATTENDANCE None.

OVERVIEW Account Management is an important role within any organisation. Account Managers are responsible for nurturing customer relationships and increasing sales with their organisation’s key customers. The Account Manager will usually act as a first point of contact for clients; responding to complaints, purchases, project requests and any general queries. Their approach should help maintain client relationships in order to ensure that they continue to use the company for business.  This one day course can help them learn the key skills they need. DESCRIPTION Build a strong account management team that are able to effectively manage customer relationships and drive sales The role of account manager is both important and demanding. The account manager acts as the ‘face’ of the business and should professionally represent the business by creating a strategy for success and delivering a high level of customer service. Account managers need to be effective communicators, needing to both engage with the client and also develop internal relationships to ensure promises are delivered upon. Another key responsibility of the account manager is to identify business opportunities and help drive business results for their company. Account Management can be a very challenging role depending on the number of clients, the range of industries the clients represent, and the nature and attitude of the client. The main focus of the role is to provide continual client service to clients, this may include quarterly or annual business reviews, additions to the account in terms of extra services supplied plus face-to-face and online meetings, on a regular basis. The Account Manager will also be responsible for delivering high levels of client service to ensure that clients do not leave and will need to create a strategy around this. This strategy will depend on the type of client in terms of size of the business commitment, Key Performance Indicators plus contractual agreements which may dictate the framework for the relationship. Building a personal relationship as well as a business one is key to becoming an effective Account Manager. After all, “It is easier to fire a business associate or employee than it is to fire a friend”. Why should people attend this training course? Well, just imagine if your employees were better able to: * Build effective business relationships with clients and help drive sales performance. * Add value to clients and help ensure their requirements are met or exceeded. * Measure the performance of their key accounts and adapt their approach accordingly. * Understand the key attributes required for success and work on developing them. * Set a strategy for sales success and create action plans for pre-defined goals. * Monitor and measure their own performance and set their own targets. Ultimately, this training course will help employees to focus on what is required to succeed in the role of account manager, building a strategy with clear actions and helping the organisation to business success. WHO IS THIS COURSE FOR? This Account Management training course is for anyone that works in an account management role or relevant sales function and will assist the participants in improving their working practices, developing customer relationships and in turn increasing business performance and sales success. REQUIREMENTS FOR ATTENDANCE Prior sales experience is recommended, but an awareness of the sales process as a minimum will suffice.

OVERVIEW Networking has become a crucial factor in the modern workplace. It is the most effective method of developing your business or career and is a key component of your personal brand. This one day course will teach you how to be able to build strong business relationships, develop a level of personal credibility and increase your network of contacts in order to enhance your visibility and create opportunities for yourself and your organisation. DESCRIPTION This training course will help your participants build a professional reputation and develop a network of connections through the two key methods available to them; face-to-face and online. Attendees will discover how to effectively combine these two approaches and create a strategy for networking success that will generate their own community and actively grow their personal network. This will result in an improved performance in their approach to networking and consequently provide opportunities and prospects that will increase their business success. The training provides them with the tools and techniques to both plan a successful, strategic approach to networking and develop their personal communication skills, which will ensure they build effective business relationships. Topics covered: * Why Network? – Establishing the importance of networking with some shocking statistics and an activity that defines the importance of networking to the individual. This is followed by some insight into the key aims of a networking strategy, what puts people off, as well as some personal revelations about networking. * Increase Your Business Presence – Looking at the components of a strong business presence, including; credibility, personal brand, visibility and social capital. * Developing a Networkers Attitude – An exercise that clarifies the perfect attitudes and behaviours of great networkers and comparing the participants against this. Thus identifying areas for development. * Face to Face Networking – An overview and insight into the main types of face to face networking opportunities available with the benefits and pitfalls of each. * Online Networking – An overview of the different social media and online networking tools and how to get the best out of them. Includes; LinkedIn, Twitter, Facebook and online forums. * Communication Skills for Networking Success – Ensuring a good first impression, creating an opening sound bite and writing an online profile that promotes and engages. * Developing a Conversation – Building on the opening sound bite and developing a conversation through good questioning techniques and following a selection of key networking rules. Including an activity to test and practice the skills. * Working a Room – A fun activity that embeds and develops learning while encouraging practice and communication. This activity covers 10 of the main skills required to work a room. * Breaking into a Group – Identifying body language to spot when a group or pair is open to new people entering the conversation or would rather not encourage participation. Knowing how to break into a group, what to say and how to remain professional. * Exiting a Conversation – Developing some techniques to extricate oneself from a conversation without causing embarrassment or rudeness. * The Follow-Up – Using a structure to identify the most important contacts created and establishing when and how to follow up with each group. Includes example follow-up email and a chance to develop their own. * Creating a Network Plan – Participants are provided with a networking action plan to review and complete. This sets them on the journey of developing their networking skills and ensures they have a strategy and goals to target.   WHO SHOULD ATTEND Anyone who is looking to improve their networking performance, or the networking performance of a management or sales team. REQUIREMENTS FOR ATTENDEES No pre-requisites required.