10 CMI courses delivered Live Online

Duration 3 Days 18 CPD hours This course is intended for CxO?s IT Managers/ Directors Senior Project Officers Project & Program Coordinator/Managers Operations Managers Quality Managers Business Analysts Engineering Managers IT Infrastructure Managers Internal Consultants Professional Consultants Overview Change and the individual Change and the organization Communication and stakeholder engagement Change practice Dealing with change and more importantly, the impact of change is a high priority for all organisations. The Change Management Certification has been developed by APMG in partnership with the Change Management Institute (CMI), an independent, global professional association of change managers. Together they have developed a professional ?body of knowledge? for the discipline of change management. This body of knowledge now provides an independent benchmark for the professional knowledge expected of an effective change manager. APMG?s refreshed Change Management certification is fully aligned with the change management body of knowledge. Prerequisites There is no prerequisite to attending this foundation course, although it is recommended that candidates should have a good understanding of business practices. 1 - CHANGE AND THE ORGANIZATION * Drivers for change * Developing a vision * Culture and climate * Emergent change and lifecycle * Organizational metaphors * Models of change * Roles required for change 2 - STAKEHOLDERS * Principles * Identification * Analysis * Influencing and listening * Emotion and demonstration * Communications * Cognitive biases * Remaining people focused * Improving Communications * Communications channels * Collaboration * Communications Planning * Larger workshops 2 - CHANGE IMPACT * Assessing impact * McKinsey 7 S * Stakeholder impact assessment * Assessing change readiness * Large change ? how to staff * Building a change team * Preparing for resistance * Building team effectiveness 4 - INDIVIDUAL CHANGE * Learning theory * Motivation * Change Curve * Personality differences

This Strategy Insights Masterclass explores what strategic planning is really about and how to approach it effectively (including how to consider the uncertainty of the future).

Duration 2 Days 12 CPD hours This course is intended for CxO?s IT Managers/ Directors Senior Project Officers Project & Program Coordinator/Managers Operations Managers Quality Managers Business Analysts Engineering Managers IT Infrastructure Managers Internal Consultants Professional Consultants Overview The purpose of the Practitioner certification is to confirm whether the candidate has achieved sufficient know-how to apply and tailor Change Management guidance in a given organizational change situation. A successful Practitioner candidate should, with suitable direction, be able to start applying the Change Management approaches and techniques to a real change initiative - but may not be sufficiently skilled to do this appropriately for all situations. Their individual Change Management expertise, complexity of the change initiative and the support provided for the use of Change Management approaches in their work environment will all be factors that impact what the Practitioner can achieve. Successful candidates will have fulfilled the knowledge requirements for Change Management Institute accreditation. Dealing with change and more importantly, the impact of change is a high priority for all organizations. The Change Management Certification has been developed by APMG in partnership with the Change Management Institute (CMI), an independent, global professional association of change managers. Together they have developed a professional ?body of knowledge? for the discipline of change management. This body of knowledge now provides an independent benchmark for the professional knowledge expected of an effective change manager. APMG?s refreshed Change Management certification is fully aligned with the change management body of knowledge. Prerequisites The change management foundation certificate is required to sit the practitioner level exam. 1 - CHANGE IMPACT * Levers for change * Levels of adoptions and critical mass * Reinforcing systems 2 - EXAM PREPARATION * Change Management Practitioner exam preparation * Change Management Practitioner exam

The Level 7 qualifications in Strategic Management and Leadership Practice are designed for directors and senior managers who have the authority and personal inspiration to translate organisational strategy into effective performance. These qualifications require directors and senior managers to build on their skills in strategic management and leadership and to focus on the requirements of inter-organisational strategy.

This Strategy Insights Masterclass will explore how the approach to strategy is changing, and how organisations are strengthening their strategic capabilities for uncertain times.

Award-winning, highly cost effective, certified leadership & management training for your organisation Online and face to face learning for cohorts of between 50- 100,000 users. Available Globally. World-leading content mapped to your vision, organisational objective and your competency framework. Full reporting transparency and engagement tracking. Capability uplift at scale, in the most cost effective, impactful way possible Beneficial for GMC or JCI compliance Give your workforce access to world-leading MIT Sloan Management Review content. Stunning, award-winning learning platform available on all devices.  -------------------------------------------------------------------------------- OVERVIEW ATTRACT, RETAIN AND INSPIRE THE BEST NATIONAL AND GLOBAL TALENT WITH TRAINING THAT WILL MAKE YOUR HOSPITAL THRIVE It’s essential your investment is ulitised and has the desired impact. Our content is relatable and relevant so encourages active usage and engagement. We are invested in making sure you get a great return on your investment each day. -------------------------------------------------------------------------------- Our programmes are: * Focused on your organisation’s strategic objectives and competency framework. We help you tackle pressing issues * Made for you. Our platform can intigrate with your learning management system (LMS) * Cost-effective. Develop teams, departments and organisation wide with our innovative platform * Prestigious. Give your workforce access to world-leading MIT Sloan Management Review and Mayo Clinic content * Recognised by the Chartered Management Institute (CMI) & fully CPD certified * Flexible. On-demand learning via our platform and app. Keep the workforce learning on the go. No study leave required * Global. Made by NHS doctors and used by healthcare professionals worldwide * Hybrid. Face to face group sessions delivered by clinical and leadership experts, supported by our technology * Organised. Upload your own specific training material to our platform to save time and resourses * Trusted and Accredited. We have the only management and leadership courses in the world accredited by: WORLD LEADING CONTENT SUPPORTED BY CUTTING EDGE TECHNOLOGY. MADE FOR HEALTHCARE PROFESSIONALS.  -------------------------------------------------------------------------------- COURSE CONTENT Content to inspire your workforce What is the role of leader? * Building and Leading Successful teams CPDwatch Building and Leading Successful teams * Building and Leading Successful teams * Leading with Values and Ethics CPDwatch Leading with Values and Ethics * Leading with Values and Ethics * watch Leadership Insights on Leading with Executive Presence * Leadership Insights on Leading with Executive Presence * watch Leadership Insights on Building & Leading Teams * Leadership Insights on Building & Leading Teams * watch Leadership Toolkit: Facilitating a Workshop * Leadership Toolkit: Facilitating a Workshop * watch Leadership Toolkit: Facilitating a Brainstorming Session * Leadership Toolkit: Facilitating a Brainstorming Session * watch Leadership Toolkit: Running a Team Debrief * Leadership Toolkit: Running a Team Debrief * watch The Characteristics of an Accountable Leader * The Characteristics of an Accountable Leader * Leading through Shared Vision CPDwatch Leading through Shared Vision * Leading through Shared Vision * watch Evaluating Your Management Style * Evaluating Your Management Style * watch The Adaptive Leader: Be an Iceberg * The Adaptive Leader: Be an Iceberg * The Collaborative Leader CPDwatch The Collaborative Leader * The Collaborative Leader * Leading through Problem Solving and Decision Making CPDwatch Leading through Problem Solving and Decision Making * Leading through Problem Solving and Decision Making * watch Leadership Insights on Leading Diversity * Leadership Insights on Leading Diversity * watch Leadership Insights on Judgment and Decisiveness * Leadership Insights on Judgment and Decisiveness * Leading with Judgment and Decisiveness CPDwatch Leading with Judgment and Decisiveness * Leading with Judgment and Decisiveness * Accountable Leadership CPDwatch Accountable Leadership * Accountable Leadership * watch Leadership Insights on Being Accountable * Leadership Insights on Being Accountable * watch Expert Insights on Networking & Building Relationships * Expert Insights on Networking & Building Relationships * watch Building Your Professional Network * Building Your Professional Network * watch Leadership Insights on Networking with your Peers * Leadership Insights on Networking with your Peers * watch Networking to Improve Leadership Effectiveness * Networking to Improve Leadership Effectiveness * watch Empowering Employees * Empowering Employees * read MIT Sloan Management Review on New Leader Transitions * MIT Sloan Management Review on New Leader Transitions * read All the Leader You Can Be: The Science of Achieving Extraordinary Executive Presence * All the Leader You Can Be: The Science of Achieving Extraordinary Executive Presence * read MIT Sloan Management Review on The Adaptive Leader * MIT Sloan Management Review on The Adaptive Leader * read MIT Sloan Management Review Article on Looking for Opportunity in the Midst of Crisis * MIT Sloan Management Review Article on Looking for Opportunity in the Midst of Crisis * read Executive Presence: The Art of Commanding Respect like a CEO, Second Edition * Executive Presence: The Art of Commanding Respect like a CEO, Second Edition * read MIT Sloan Management Review on Leader as Motivator * MIT Sloan Management Review on Leader as Motivator * listen The Accountable Leader: Developing Effective Leadership Through Managerial Accountability * The Accountable Leader: Developing Effective Leadership Through Managerial Accountability * listen From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership * From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership * listen Strategic Connections: The New Face of Networking in a Collaborative World * Strategic Connections: The New Face of Networking in a Collaborative World * listen The Courage Way: Leading and Living with Integrity * The Courage Way: Leading and Living with Integrity * listen Executive Presence: The Art of Commanding Respect Like a CEO * Executive Presence: The Art of Commanding Respect Like a CEO The importance of skillful communication * Leading across Cultures CPDwatch Leading across Cultures * Leading across Cultures * watch Leadership Insights on Setting and Managing Priorities * Leadership Insights on Setting and Managing Priorities * watch Expert Insights on Collaboration * Expert Insights on Collaboration * Becoming a Successful Collaborator CPDwatch Becoming a Successful Collaborator * Becoming a Successful Collaborator * Leading with Judgment and Decisiveness CPDwatch Leading with Judgment and Decisiveness * Leading with Judgment and Decisiveness * watch Managing Conflict across Cultures * Managing Conflict across Cultures * watch Managing Conflict in High Performance Teams * Managing Conflict in High Performance Teams * watch Leadership Insights on Conflict Management * Leadership Insights on Conflict Management * The Collaborative Leader CPDwatch The Collaborative Leader * The Collaborative Leader * watch Leadership Insights on Leading Across Cultures * Leadership Insights on Leading Across Cultures * Leading Diversity CPDwatch Leading Diversity * Leading Diversity * Encouraging Team Communication and Collaboration CPDwatch Encouraging Team Communication and Collaboration * Encouraging Team Communication and Collaboration * Navigating Challenging Situations with Diplomacy and Tact CPDwatch Navigating Challenging Situations with Diplomacy and Tact * Navigating Challenging Situations with Diplomacy and Tact * Facing Virtual Team Challenges CPDwatch Facing Virtual Team Challenges * Facing Virtual Team Challenges * watch Leadership Insights on Problem Solving & Decision Making * Leadership Insights on Problem Solving & Decision Making * watch Leadership Insights on Leading through Disruption * Leadership Insights on Leading through Disruption * watch Leadership Insights on Leading through Motivation * Leadership Insights on Leading through Motivation * Leading Others through Conflict CPDwatch Leading Others through Conflict * Leading Others through Conflict * Cultivating Cross-functional Team Collaboration CPDwatch Cultivating Cross-functional Team Collaboration * Cultivating Cross-functional Team Collaboration * watch Running a Team Debrief * Running a Team Debrief * watch Leaders Have to Be Human * Leaders Have to Be Human * watch Collaborating Beyond the Team * Collaborating Beyond the Team * watch How the Power of Listening Can Reveal Your Team's Motivating Tensions * How the Power of Listening Can Reveal Your Team's Motivating Tensions * read Successful Time Management: How to be Organized, Productive and Get Things Done * Successful Time Management: How to be Organized, Productive and Get Things Done * read Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships * Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships * read Conflict Management * Conflict Management * read Committed Teams: Three Steps to Inspiring Passion and Performance * Committed Teams: Three Steps to Inspiring Passion and Performance * read Building the Team Organisation: How to Open Minds, Resolve Conflict, and Ensure Cooperation * Building the Team Organisation: How to Open Minds, Resolve Conflict, and Ensure Cooperation * read MIT Sloan Management Review on Problem Solving and Decision Making * MIT Sloan Management Review on Problem Solving and Decision Making * read Communicate Like a Leader: Connecting Strategically to Coach, Inspire, and Get Things Done * Communicate Like a Leader: Connecting Strategically to Coach, Inspire, and Get Things Done * read MIT Sloan Management Review on Negotiation * MIT Sloan Management Review on Negotiation * read 5 Critical Conversations to Talent Development: Tips, Tools & Intelligence for Developing Talent * 5 Critical Conversations to Talent Development: Tips, Tools & Intelligence for Developing Talent * read MIT Sloan Management Review on Developing People * MIT Sloan Management Review on Developing People * read MIT Sloan Management Review on Cross-Functional Collaboration * MIT Sloan Management Review on Cross-Functional Collaboration * listen Opening Doors to Teamwork and Collaboration: 4 Keys That Change Everything * Opening Doors to Teamwork and Collaboration: 4 Keys That Change Everything How to create and lead change * Contributing as a Virtual Team Member CPDwatch Contributing as a Virtual Team Member * Contributing as a Virtual Team Member * Leading Innovation CPDwatch Leading Innovation * Leading Innovation * Leading with Strategic Thinking CPDwatch Leading with Strategic Thinking * Leading with Strategic Thinking * watch Leadership Insights on Strategic Thinking * Leadership Insights on Strategic Thinking * Building and Leading Successful Teams CPDwatch Building and Leading Successful Teams * Building and Leading Successful Teams * watch Leadership Insights on Building & Leading Teams * Leadership Insights on Building & Leading Teams * Creating a Successful Business Execution Culture CPDwatch Creating a Successful Business Execution Culture * Creating a Successful Business Execution Culture * watch How to Build Trust in a Team * How to Build Trust in a Team * watch Leadership Insights on Leading Innovation * Leadership Insights on Leading Innovation * watch Leadership Insights on Leading a Culture of Execution * Leadership Insights on Leading a Culture of Execution * watch Leadership Insights on Leading through Change * Leadership Insights on Leading through Change * Leading through the Challenge of Change CPDwatch Leading through the Challenge of Change * Leading through the Challenge of Change * watch Leadership Insights on Leading Collaboratively * Leadership Insights on Leading Collaboratively * Facilitating Sustainable Change CPDwatch Facilitating Sustainable Change * Facilitating Sustainable Change * watch Disruptive Leadership * Disruptive Leadership * read Learning to Think Strategically * Learning to Think Strategically * read Leading with Strategic Thinking: Four Ways Effective Leaders Gain Insight, Drive Change, and Get Results * Leading with Strategic Thinking: Four Ways Effective Leaders Gain Insight, Drive Change, and Get Results * read Demystifying Strategic Thinking: Lessons from Leading CEOs * Demystifying Strategic Thinking: Lessons from Leading CEOs * read MIT Sloan Management Review on Building and Leading Teams * MIT Sloan Management Review on Building and Leading Teams * read Virtual Leadership: Practical Strategies for Getting the Best Out of Virtual Work and Virtual Teams * Virtual Leadership: Practical Strategies for Getting the Best Out of Virtual Work and Virtual Teams * read Managing and Leading People through Organizational Change: The Theory and Practice of Sustaining Change through People * Managing and Leading People through Organizational Change: The Theory and Practice of Sustaining Change through People * read The Effective Change Manager's Handbook: Essential Guidance to the Change Management Body of Knowledge * The Effective Change Manager's Handbook: Essential Guidance to the Change Management Body of Knowledge * read Choosing to Change: An Alternative Understanding of Change Management * Choosing to Change: An Alternative Understanding of Change Management Why leaders should possess emotional intelligence * Leading by Developing People CPDwatch Leading by Developing People * Leading by Developing People * watch Leadership Insights on Critical Thinking * Leadership Insights on Critical Thinking * watch Knowing When to Think Critically * Knowing When to Think Critically * Developing Your Critical Thinking and Cognitive Flexibility CPDwatch Developing Your Critical Thinking and Cognitive Flexibility * Developing Your Critical Thinking and Cognitive Flexibility * Leading through Setting and Managing Priorities CPDwatch Leading through Setting and Managing Priorities * Leading through Setting and Managing Priorities * watch Managing Priorities * Managing Priorities * watch Leadership Insights on Leading with Values & Ethics * Leadership Insights on Leading with Values & Ethics * The Collaborative Leader CPDwatch The Collaborative Leader * The Collaborative Leader * The Agile Leader CPDwatch The Agile Leader * The Agile Leader * watch Disruptive Leadership * Disruptive Leadership * Make The Time You Need: Get Organised CPDwatch Make The Time You Need: Get Organised * Make The Time You Need: Get Organised * watch Leadership Insights on Emotional Intelligence * Leadership Insights on Emotional Intelligence * Becoming an Emotionally Intelligent Leader CPDwatch Becoming an Emotionally Intelligent Leader * Becoming an Emotionally Intelligent Leader * Managing in a Crisis CPDwatch Managing in a Crisis * Managing in a Crisis * watch Planning Crisis Communications * Planning Crisis Communications * watch Crisis Management for Leaders * Crisis Management for Leaders * watch Take a Deep Breath and Manage Your Stress * Take a Deep Breath and Manage Your Stress * watch Being a Mindful Leader * Being a Mindful Leader * watch Overcome Emotional Feelings * Overcome Emotional Feelings * Managing Pressure and Stress to Optimise Your Performance CPDwatch Managing Pressure and Stress to Optimise Your Performance * Managing Pressure and Stress to Optimise Your Performance * watch Expert Insights on Managing Stress * Expert Insights on Managing Stress * watch Emotional Intelligence and Effective Leadership * Emotional Intelligence and Effective Leadership * watch Helping Your Team Work * Helping Your Team Work * watch Fair and Just Decision Making * Fair and Just Decision Making * read MIT Sloan Management Review on Setting and Managing Priorities * MIT Sloan Management Review on Setting and Managing Priorities * read Advances in Authentic and Ethical Leadership * Advances in Authentic and Ethical Leadership * read Resilient Organisations: How to Survive, Thrive and Create Opportunities Through Crisis and Change * Resilient Organisations: How to Survive, Thrive and Create Opportunities Through Crisis and Change * read 50 Activities For Managing Stress * 50 Activities For Managing Stress * read Emotional Intelligence Pocketbook: Little Exercises for an Intuitive Life * Emotional Intelligence Pocketbook: Little Exercises for an Intuitive Life * read Mindful Leadership: The 9 Ways to Self-Awareness, Transforming Yourself, and Inspiring Others * Mindful Leadership: The 9 Ways to Self-Awareness, Transforming Yourself, and Inspiring Others The significance of coaching in your career * Developing Successful Coaching Relationships CPDwatch Developing Successful Coaching Relationships * Developing Successful Coaching Relationships * watch Working on Shared Goals through Teaming * Working on Shared Goals through Teaming * watch Initiating a Coaching Relationship * Initiating a Coaching Relationship * watch Coaches Build Self-Confidence * Coaches Build Self-Confidence * watch Be a Better Coach * Be a Better Coach * watch Coaching Team Members * Coaching Team Members * Leading by Developing People CPDwatch Leading by Developing People * Leading by Developing People * watch Delivering Results While Developing People * Delivering Results While Developing People * watch How to Increase Engagement * How to Increase Engagement * watch Leadership Insights on Coaching * Leadership Insights on Coaching * watch Leadership Insights on Developing Women Leaders * Leadership Insights on Developing Women Leaders * watch Leadership Insights on Leading Collaboratively * Leadership Insights on Leading Collaboratively * watch Creating a Vision * Creating a Vision * watch Becoming A More Effective Delegator * Becoming A More Effective Delegator * read MIT Sloan Management Review on Leader as Coach Special Collection * MIT Sloan Management Review on Leader as Coach Special Collection * read Anytime Coaching: Unleashing Employee Performance, Second Edition * Anytime Coaching: Unleashing Employee Performance, Second Edition * read Coaching and Mentoring: Practical Techniques for Developing Learning and Performance, Third Edition * Coaching and Mentoring: Practical Techniques for Developing Learning and Performance, Third Edition * read The Extraordinary Coach: How the Best Leaders Help Others Grow * The Extraordinary Coach: How the Best Leaders Help Others Grow * read Leading the Unleadable: How to Manage Mavericks, Cynics, Divas, and Other Difficult People * Leading the Unleadable: How to Manage Mavericks, Cynics, Divas, and Other Difficult People * read 100 Ways to Motivate Others: How Great Leaders Can Produce Insane Results without Driving People Crazy, Third Edition * 100 Ways to Motivate Others: How Great Leaders Can Produce Insane Results without Driving People Crazy, Third Edition * read Communicate Like a Leader: Connecting Strategically to Coach, Inspire, and Get Things Done * Communicate Like a Leader: Connecting Strategically to Coach, Inspire, and Get Things Done * listen 50 Top Tools for Coaching: A Complete Toolkit for Developing and Empowering People, Third Edition * 50 Top Tools for Coaching: A Complete Toolkit for Developing and Empowering People, Third Edition

SNMP TRAINING COURSE DESCRIPTION A hands-on generic look at the technical operation of SNMP. The course starts with an overview of all the components, which make up SNMP. Hands on starts early with configuration of a managed network. The major versions of SNMP are then put into perspective followed by a look at the SNMP protocol. MIBs are then studied both from the perspective of reading MIBs and writing MIBs. The course finishes with a look at the security implications of SNMP. WHAT WILL YOU LEARN * Describe the SNMP architecture. * Analyse SNMP packets. * Recognise the MIB structure. * Describe the SMI. * Recognise the strengths and weaknesses of SNMPv2 and SNMPv3. SNMP TRAINING COURSE DETAILS * Who will benefit: Network administrators. Network operators. Programmers writing MIBs and agents. * Prerequisites: TCP/IP Foundation for engineers Hands on experience of an SNMP management station would also be beneficial. * Duration 3 days SNMP TRAINING COURSE CONTENTS * Network management What is network management? Benefits, issues. * What is SNMP? SNMP architecture, SNMP MIBs, SMI, the SNMP protocol, polling security, alternatives to SNMP: CMIP, web based management. * Configuring SNMP Auto discovery for management stations, NMS configuration, agent configuration, traps. Hands on Configuring agents and an NMS. * SNMP background SNMP history, RFCs, standards, SNMP protocol versions, SNMPv1, SNMPv2, SNMPv3, SNMP SMI versions, which version should you use? Futures. * SNMPv1 packets SNMP in the 7 layer model, port numbers, general packet format, BER, GET, GET-NEXT, tables, SET, TRAP, bandwidth issues, in band versus out of band management. Hands on Analysing SNMPv1 packets. * SNMPv2 packets SNMPv2 improvements, error handling, GETBULK, v2traps, INFORM. Hands on Analysing SNMPv2 packets. * SNMPv3 packets SNMPv3 packet format, use of SNMPv2 messages, REPORT PDU. * MIB structure The internet MIB branch, standard mib-2, extra parts of mib-2, private enterprise MIBs, loading extra MIBs. Hands on MIB browsing. * mib-2 The mib-2 groups, system group, interfaces group, IP group, ICMP group, TCP group, UDP group, transmission group, SNMP group, RMON. Hands on mib-2 browsing in detail. * SMI The MIB layout, obtaining a private enterprise number, MIB definitions, IMPORT, Module identity, Textual conventions, object definitions, notifications, compliance statements, object groups, base SMI data types, application data types, scalars, instances, tables, table definition, writing agents, SMIng. * SNMP security Community strings, SNMPv1 and SNMPv2c security practices, SNMPv3 security, SNMPv3 architecture, SNMP applications, the SNMP engine, the EngineID, security fields in SNMPv3 packets, USM, authentication, encryption, timeliness, VBAC, SNMPv3 configuration.

We Deliver Neonatal, Paediatric & Adult Intensive Care Nurse Training Programmes Face to face clinical skills training is supported by our platform which provides relatable and impactful content that helps nurses develop their leadership skills, embed their learning and earn certified CPD. See course content. Available World-Wide Delivered by prominent nurse educators and senior current ICU doctors with global experience in public and private healthcare We take pride in uplifting capabilities, inspiring the nursing workforce and improving patient care -------------------------------------------------------------------------------- OVERVIEW THEORETICAL KNOWLEDGE, CLINICAL SKILLS & COMPETENCIES 1. NICU Intensive Care Nurse Training This course will provide: * Development of foundation to deeper theoretical knowledge and skills within various topics in critical care * Demonstration of application of knowledge and understanding in practice * Problem solving through critical analysis and evaluation of complex situations * Maintaining quality care and positive patient experience * Proactively manage problems, issues and challenges as they present * Workforce management * Risk management skills * Decision making skills Course Structure: * On the first day the participants will be allocated to groups in order to facilitate the practical skills teaching. The participants are encouraged to utilise this group for study purposes throughout this course. * Each group will be allocated a senior nurse coach who will be their point of contact for queries and provide support throughout the course and for a period after the course has finished, until the participants have achieved their competencies in their respective place of work. * Each participant will be given a workbook populated with competencies for each of the 7 topics within NICU. This workbook will provide guidance and it is intended for the participants to use it in their clinical practice. The participants will require a senior nurse allocated to them locally in their respective hospital who can oversee the application of the gained knowledge in practice. The participants will be assessed throughout the course via: * Active participation * Simulation in applying knowledge during workshops and practical sessions * Completion of workbook and record achievements * Reflective practice Contact us for a full training schedule -------------------------------------------------------------------------------- 2. PICU Intensive Care Nurse Training This course will provide: * Development of foundation to deeper theoretical knowledge and skills within various topics in critical care * Demonstration of application of knowledge and understanding in practice * Problem solving through critical analysis and evaluation of complex situations * Maintaining quality care and positive patient experience * Proactively manage problems, issues and challenges as they present * Workforce management * Risk management skills * Decision making skills Course Structure: * On the first day the participants will be allocated to groups in order to facilitate the practical skills teaching. The participants are encouraged to utilise this group for study purposes throughout this course. * Each group will be allocated a senior nurse coach who will be their point of contact for queries and provide support throughout the course and for a period after the course has finished, until the participants have achieved their competencies in their respective place of work. * Each participant will be given a workbook populated with competencies for each of the 12 topics within PICU. This workbook will provide guidance and it is intended for the participants to use it in their clinical practice. The participants will require a senior nurse allocated to them locally in their respective hospital who can oversee the application of the gained knowledge in practice The participants will be assessed throughout the course via: * Active participation * Simulation in applying knowledge during workshops and practical sessions * Completion of workbook and record achievements * Reflective practice Contact us for a full training schedule -------------------------------------------------------------------------------- 3. AICU Intensive Care Nurse Training This course will provide: * Development of foundation to deeper theoretical knowledge and skills within various topics in critical care * Demonstration of application of knowledge and understanding in practice * Problem solving through critical analysis and evaluation of complex situations * Maintaining quality care and positive patient experience * Proactively manage problems, issues and challenges as they present * Workforce management: safe staffing levels, utilising skill mix, safe and effective patient care * Ability to assess the complex patient in the ICU * Rehabilitation and recovery planning for ICU patients * Risk management skills * Decision making skills Course Structure: * On the first day the participants will be allocated to groups in order to facilitate the practical skills teaching. The participants are encouraged to utilise this group for study purposes throughout this course. * Each group will be allocated a senior nurse coach who will be their point of contact for queries and provide support throughout the course and for a period after the course has finished, until the participants have achieved their competencies in their respective place of work. * Each participant will be given a workbook populated with competencies for each of the 13 topics within adult critical care. This workbook will provide guidance and it is intended for the participants to use it in their clinical practice. The participants will require a senior nurse allocated to them locally in their respective hospital who can oversee the application of the gained knowledge in practice. -------------------------------------------------------------------------------- COURSE CONTENT The content helps nurses succeed in gaining essential skills to excel in day-to-day work activities, such as; communicating with colleagues and patients, conducting difficult conversations, knowing how to lead and motivate teams and problem solving. The content is mapped to the leadership requirements as stated by the UK Royal Colleges, including the Royal College of Nursing What is the role of leader? * Building and Leading Successful teams CPDwatch Building and Leading Successful teams * Building and Leading Successful teams * Leading with Values and Ethics CPDwatch Leading with Values and Ethics * Leading with Values and Ethics * watch Leadership Insights on Leading with Executive Presence * Leadership Insights on Leading with Executive Presence * watch Leadership Insights on Building & Leading Teams * Leadership Insights on Building & Leading Teams * watch Leadership Toolkit: Facilitating a Workshop * Leadership Toolkit: Facilitating a Workshop * watch Leadership Toolkit: Facilitating a Brainstorming Session * Leadership Toolkit: Facilitating a Brainstorming Session * watch Leadership Toolkit: Running a Team Debrief * Leadership Toolkit: Running a Team Debrief * watch The Characteristics of an Accountable Leader * The Characteristics of an Accountable Leader * Leading through Shared Vision CPDwatch Leading through Shared Vision * Leading through Shared Vision * watch Evaluating Your Management Style * Evaluating Your Management Style * watch The Adaptive Leader: Be an Iceberg * The Adaptive Leader: Be an Iceberg * The Collaborative Leader CPDwatch The Collaborative Leader * The Collaborative Leader * Leading through Problem Solving and Decision Making CPDwatch Leading through Problem Solving and Decision Making * Leading through Problem Solving and Decision Making * watch Leadership Insights on Leading Diversity * Leadership Insights on Leading Diversity * watch Leadership Insights on Judgment and Decisiveness * Leadership Insights on Judgment and Decisiveness * Leading with Judgment and Decisiveness CPDwatch Leading with Judgment and Decisiveness * Leading with Judgment and Decisiveness * Accountable Leadership CPDwatch Accountable Leadership * Accountable Leadership * watch Leadership Insights on Being Accountable * Leadership Insights on Being Accountable * watch Expert Insights on Networking & Building Relationships * Expert Insights on Networking & Building Relationships * watch Building Your Professional Network * Building Your Professional Network * watch Leadership Insights on Networking with your Peers * Leadership Insights on Networking with your Peers * watch Networking to Improve Leadership Effectiveness * Networking to Improve Leadership Effectiveness * watch Empowering Employees * Empowering Employees * read MIT Sloan Management Review on New Leader Transitions * MIT Sloan Management Review on New Leader Transitions * read All the Leader You Can Be: The Science of Achieving Extraordinary Executive Presence * All the Leader You Can Be: The Science of Achieving Extraordinary Executive Presence * read MIT Sloan Management Review on The Adaptive Leader * MIT Sloan Management Review on The Adaptive Leader * read MIT Sloan Management Review Article on Looking for Opportunity in the Midst of Crisis * MIT Sloan Management Review Article on Looking for Opportunity in the Midst of Crisis * read Executive Presence: The Art of Commanding Respect like a CEO, Second Edition * Executive Presence: The Art of Commanding Respect like a CEO, Second Edition * read MIT Sloan Management Review on Leader as Motivator * MIT Sloan Management Review on Leader as Motivator * listen The Accountable Leader: Developing Effective Leadership Through Managerial Accountability * The Accountable Leader: Developing Effective Leadership Through Managerial Accountability * listen From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership * From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership * listen Strategic Connections: The New Face of Networking in a Collaborative World * Strategic Connections: The New Face of Networking in a Collaborative World * listen The Courage Way: Leading and Living with Integrity * The Courage Way: Leading and Living with Integrity * listen Executive Presence: The Art of Commanding Respect Like a CEO * Executive Presence: The Art of Commanding Respect Like a CEO The importance of skillful communication * Leading across Cultures CPDwatch Leading across Cultures * Leading across Cultures * watch Leadership Insights on Setting and Managing Priorities * Leadership Insights on Setting and Managing Priorities * watch Expert Insights on Collaboration * Expert Insights on Collaboration * Becoming a Successful Collaborator CPDwatch Becoming a Successful Collaborator * Becoming a Successful Collaborator * Leading with Judgment and Decisiveness CPDwatch Leading with Judgment and Decisiveness * Leading with Judgment and Decisiveness * watch Managing Conflict across Cultures * Managing Conflict across Cultures * watch Managing Conflict in High Performance Teams * Managing Conflict in High Performance Teams * watch Leadership Insights on Conflict Management * Leadership Insights on Conflict Management * The Collaborative Leader CPDwatch The Collaborative Leader * The Collaborative Leader * watch Leadership Insights on Leading Across Cultures * Leadership Insights on Leading Across Cultures * Leading Diversity CPDwatch Leading Diversity * Leading Diversity * Encouraging Team Communication and Collaboration CPDwatch Encouraging Team Communication and Collaboration * Encouraging Team Communication and Collaboration * Navigating Challenging Situations with Diplomacy and Tact CPDwatch Navigating Challenging Situations with Diplomacy and Tact * Navigating Challenging Situations with Diplomacy and Tact * Facing Virtual Team Challenges CPDwatch Facing Virtual Team Challenges * Facing Virtual Team Challenges * watch Leadership Insights on Problem Solving & Decision Making * Leadership Insights on Problem Solving & Decision Making * watch Leadership Insights on Leading through Disruption * Leadership Insights on Leading through Disruption * watch Leadership Insights on Leading through Motivation * Leadership Insights on Leading through Motivation * Leading Others through Conflict CPDwatch Leading Others through Conflict * Leading Others through Conflict * Cultivating Cross-functional Team Collaboration CPDwatch Cultivating Cross-functional Team Collaboration * Cultivating Cross-functional Team Collaboration * watch Running a Team Debrief * Running a Team Debrief * watch Leaders Have to Be Human * Leaders Have to Be Human * watch Collaborating Beyond the Team * Collaborating Beyond the Team * watch How the Power of Listening Can Reveal Your Team's Motivating Tensions * How the Power of Listening Can Reveal Your Team's Motivating Tensions * read Successful Time Management: How to be Organized, Productive and Get Things Done * Successful Time Management: How to be Organized, Productive and Get Things Done * read Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships * Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships * read Conflict Management * Conflict Management * read Committed Teams: Three Steps to Inspiring Passion and Performance * Committed Teams: Three Steps to Inspiring Passion and Performance * read Building the Team Organisation: How to Open Minds, Resolve Conflict, and Ensure Cooperation * Building the Team Organisation: How to Open Minds, Resolve Conflict, and Ensure Cooperation * read MIT Sloan Management Review on Problem Solving and Decision Making * MIT Sloan Management Review on Problem Solving and Decision Making * read Communicate Like a Leader: Connecting Strategically to Coach, Inspire, and Get Things Done * Communicate Like a Leader: Connecting Strategically to Coach, Inspire, and Get Things Done * read MIT Sloan Management Review on Negotiation * MIT Sloan Management Review on Negotiation * read 5 Critical Conversations to Talent Development: Tips, Tools & Intelligence for Developing Talent * 5 Critical Conversations to Talent Development: Tips, Tools & Intelligence for Developing Talent * read MIT Sloan Management Review on Developing People * MIT Sloan Management Review on Developing People * read MIT Sloan Management Review on Cross-Functional Collaboration * MIT Sloan Management Review on Cross-Functional Collaboration * listen Opening Doors to Teamwork and Collaboration: 4 Keys That Change Everything * Opening Doors to Teamwork and Collaboration: 4 Keys That Change Everything How to create and lead change * Contributing as a Virtual Team Member CPDwatch Contributing as a Virtual Team Member * Contributing as a Virtual Team Member * Leading Innovation CPDwatch Leading Innovation * Leading Innovation * Leading with Strategic Thinking CPDwatch Leading with Strategic Thinking * Leading with Strategic Thinking * watch Leadership Insights on Strategic Thinking * Leadership Insights on Strategic Thinking * Building and Leading Successful Teams CPDwatch Building and Leading Successful Teams * Building and Leading Successful Teams * watch Leadership Insights on Building & Leading Teams * Leadership Insights on Building & Leading Teams * Creating a Successful Business Execution Culture CPDwatch Creating a Successful Business Execution Culture * Creating a Successful Business Execution Culture * watch How to Build Trust in a Team * How to Build Trust in a Team * watch Leadership Insights on Leading Innovation * Leadership Insights on Leading Innovation * watch Leadership Insights on Leading a Culture of Execution * Leadership Insights on Leading a Culture of Execution * watch Leadership Insights on Leading through Change * Leadership Insights on Leading through Change * Leading through the Challenge of Change CPDwatch Leading through the Challenge of Change * Leading through the Challenge of Change * watch Leadership Insights on Leading Collaboratively * Leadership Insights on Leading Collaboratively * Facilitating Sustainable Change CPDwatch Facilitating Sustainable Change * Facilitating Sustainable Change * watch Disruptive Leadership * Disruptive Leadership * read Learning to Think Strategically * Learning to Think Strategically * read Leading with Strategic Thinking: Four Ways Effective Leaders Gain Insight, Drive Change, and Get Results * Leading with Strategic Thinking: Four Ways Effective Leaders Gain Insight, Drive Change, and Get Results * read Demystifying Strategic Thinking: Lessons from Leading CEOs * Demystifying Strategic Thinking: Lessons from Leading CEOs * read MIT Sloan Management Review on Building and Leading Teams * MIT Sloan Management Review on Building and Leading Teams * read Virtual Leadership: Practical Strategies for Getting the Best Out of Virtual Work and Virtual Teams * Virtual Leadership: Practical Strategies for Getting the Best Out of Virtual Work and Virtual Teams * read Managing and Leading People through Organizational Change: The Theory and Practice of Sustaining Change through People * Managing and Leading People through Organizational Change: The Theory and Practice of Sustaining Change through People * read The Effective Change Manager's Handbook: Essential Guidance to the Change Management Body of Knowledge * The Effective Change Manager's Handbook: Essential Guidance to the Change Management Body of Knowledge * read Choosing to Change: An Alternative Understanding of Change Management * Choosing to Change: An Alternative Understanding of Change Management Why leaders should possess emotional intelligence * Leading by Developing People CPDwatch Leading by Developing People * Leading by Developing People * watch Leadership Insights on Critical Thinking * Leadership Insights on Critical Thinking * watch Knowing When to Think Critically * Knowing When to Think Critically * Developing Your Critical Thinking and Cognitive Flexibility CPDwatch Developing Your Critical Thinking and Cognitive Flexibility * Developing Your Critical Thinking and Cognitive Flexibility * Leading through Setting and Managing Priorities CPDwatch Leading through Setting and Managing Priorities * Leading through Setting and Managing Priorities * watch Managing Priorities * Managing Priorities * watch Leadership Insights on Leading with Values & Ethics * Leadership Insights on Leading with Values & Ethics * The Collaborative Leader CPDwatch The Collaborative Leader * The Collaborative Leader * The Agile Leader CPDwatch The Agile Leader * The Agile Leader * watch Disruptive Leadership * Disruptive Leadership * Make The Time You Need: Get Organised CPDwatch Make The Time You Need: Get Organised * Make The Time You Need: Get Organised * watch Leadership Insights on Emotional Intelligence * Leadership Insights on Emotional Intelligence * Becoming an Emotionally Intelligent Leader CPDwatch Becoming an Emotionally Intelligent Leader * Becoming an Emotionally Intelligent Leader * Managing in a Crisis CPDwatch Managing in a Crisis * Managing in a Crisis * watch Planning Crisis Communications * Planning Crisis Communications * watch Crisis Management for Leaders * Crisis Management for Leaders * watch Take a Deep Breath and Manage Your Stress * Take a Deep Breath and Manage Your Stress * watch Being a Mindful Leader * Being a Mindful Leader * watch Overcome Emotional Feelings * Overcome Emotional Feelings * Managing Pressure and Stress to Optimise Your Performance CPDwatch Managing Pressure and Stress to Optimise Your Performance * Managing Pressure and Stress to Optimise Your Performance * watch Expert Insights on Managing Stress * Expert Insights on Managing Stress * watch Emotional Intelligence and Effective Leadership * Emotional Intelligence and Effective Leadership * watch Helping Your Team Work * Helping Your Team Work * watch Fair and Just Decision Making * Fair and Just Decision Making * read MIT Sloan Management Review on Setting and Managing Priorities * MIT Sloan Management Review on Setting and Managing Priorities * read Advances in Authentic and Ethical Leadership * Advances in Authentic and Ethical Leadership * read Resilient Organisations: How to Survive, Thrive and Create Opportunities Through Crisis and Change * Resilient Organisations: How to Survive, Thrive and Create Opportunities Through Crisis and Change * read 50 Activities For Managing Stress * 50 Activities For Managing Stress * read Emotional Intelligence Pocketbook: Little Exercises for an Intuitive Life * Emotional Intelligence Pocketbook: Little Exercises for an Intuitive Life * read Mindful Leadership: The 9 Ways to Self-Awareness, Transforming Yourself, and Inspiring Others * Mindful Leadership: The 9 Ways to Self-Awareness, Transforming Yourself, and Inspiring Others The significance of coaching in your career * Developing Successful Coaching Relationships CPDwatch Developing Successful Coaching Relationships * Developing Successful Coaching Relationships * watch Working on Shared Goals through Teaming * Working on Shared Goals through Teaming * watch Initiating a Coaching Relationship * Initiating a Coaching Relationship * watch Coaches Build Self-Confidence * Coaches Build Self-Confidence * watch Be a Better Coach * Be a Better Coach * watch Coaching Team Members * Coaching Team Members * Leading by Developing People CPDwatch Leading by Developing People * Leading by Developing People * watch Delivering Results While Developing People * Delivering Results While Developing People * watch How to Increase Engagement * How to Increase Engagement * watch Leadership Insights on Coaching * Leadership Insights on Coaching * watch Leadership Insights on Developing Women Leaders * Leadership Insights on Developing Women Leaders * watch Leadership Insights on Leading Collaboratively * Leadership Insights on Leading Collaboratively * watch Creating a Vision * Creating a Vision * watch Becoming A More Effective Delegator * Becoming A More Effective Delegator * read MIT Sloan Management Review on Leader as Coach Special Collection * MIT Sloan Management Review on Leader as Coach Special Collection * read Anytime Coaching: Unleashing Employee Performance, Second Edition * Anytime Coaching: Unleashing Employee Performance, Second Edition * read Coaching and Mentoring: Practical Techniques for Developing Learning and Performance, Third Edition * Coaching and Mentoring: Practical Techniques for Developing Learning and Performance, Third Edition * read The Extraordinary Coach: How the Best Leaders Help Others Grow * The Extraordinary Coach: How the Best Leaders Help Others Grow * read Leading the Unleadable: How to Manage Mavericks, Cynics, Divas, and Other Difficult People * Leading the Unleadable: How to Manage Mavericks, Cynics, Divas, and Other Difficult People * read 100 Ways to Motivate Others: How Great Leaders Can Produce Insane Results without Driving People Crazy, Third Edition * 100 Ways to Motivate Others: How Great Leaders Can Produce Insane Results without Driving People Crazy, Third Edition * read Communicate Like a Leader: Connecting Strategically to Coach, Inspire, and Get Things Done * Communicate Like a Leader: Connecting Strategically to Coach, Inspire, and Get Things Done * listen 50 Top Tools for Coaching: A Complete Toolkit for Developing and Empowering People, Third Edition * 50 Top Tools for Coaching: A Complete Toolkit for Developing and Empowering People, Third Edition

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is as follows: Customers configuring and maintaining CUCM 8.x, 9.x, 10.x, 11.0, or 12.x. PBX System Administrators transitioning to CUCM administration IP networking professionals taking on responsibility for CUCM administration Workers being cross-trained for CUCM administration coverage The secondary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers Overview Upon completing this course, the learner will be able to meet these overall objectives: Demonstrate an overall understanding of the Cisco Unified Communications Manager (CUCM) 12.x (or earlier version) system and its environment Configure CUCM to support IP Phones in multiple locations Configure CUCM to route calls to internal and PSTN destinations Configure User accounts and multi-level administration Understand User Web Page functionality Configure user features, including Hunt Groups, Call Pickup, and Call Park. Understand the capabilities of and demonstrate the Bulk Administration Tool Understand the SMART Licensing model for Cisco Unified Communications Understand and demonstrate the use of the Unified Reporting tool Understand and demonstrate the use of the Dialed Number Analyzer Communications Manager Administration for Version 12.5 (CMA v12.5) is an instructor-led course presented to system administrators and customers involved with the day-to-day operation of the Cisco Unified Communications Manager product. This course introduces you to the CUCM system, the necessary procedures for administering IP Phones and Users, understanding the Dial Plan and implementing Features. In addition to instructor-led lectures and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment. While the Cisco Unified Communications Manager software used in the class is version 12.5.1, the course material applies to versions 8.x, 9.x, 10.x, 11.x, or 12.x. The concepts and the lab tasks are the same for most of the Cisco Unified Communications Manager software versions CUCM SYSTEM BASICS * Introduction to IP Telephony * Traditional Voice vs. IP Telephony * Clustering Overview * Intra-Cluster Communications * CUCM Redundancy Options * Deployment Models * Campus (Single Site) Deployment * Centralized Call Processing Deployment * Distributed Call Processing Deployment * Clustering over the IP WAN Call Processing Deployment * Hybrid Call Processing Deployment BASICS OF CUCM CONFIGURATION * Administrative Interfaces * Administration and Serviceability * Unified Reporting and the Enterprise License Manager * Disaster Recovery System and Unified OS Administration * Navigation Bar * Command Line Interface * Server Redundancy: CM Groups * CM Group Configuration * Date/Time Group * Regions and Codecs * Locations * Device Pool Configuration * Service Parameters Configuration * Enterprise Parameters Configuration SUPPORTING PHONES AND USERS * Configuring CUCM to Support Phones * Cisco Unified IP Phone Model Ranges * Specialized Cisco IP 89xx and 99xx phones * Cisco Jabber Client * Phone Button Templates * Softkey Template * Cisco IP Phone Registration * Device Defaults * Phone Configuration * Manual Phone Configuration * Auto-Registration * Self-Provisioning * Using the Bulk Administration Tool (BAT) * Deploying new phones and users * Overview of the Auto-Register Phone Tool CONFIGURING CUCM TO SUPPORT USERS * Understanding CUCM Users * Manual User Creation * User Import with BAT * Importing Users with LDAP Sync * LDAP Authentication * Understanding User Administration * Configuring User Administration * Working with Access Control Groups * Assigning End Users to Access Control Groups * User Web Pages UNDERSTANDING THE DIAL PLAN * Dial Plan Overview * Introduction to the Dial Plan * Understanding Dial Plan Components * Route Lists, Route Groups and Devices * Call Routing * Understanding Digit Analysis BASICS OF DIAL PLAN CONFIGURATION * Basics of the Dial Plan * Dial Plan Configuration * Translation Patterns * Route Plan Report ADVANCED DIAL PLAN CONFIGURATION * Understanding Digit Manipulation * External Phone Number Masks * Transformation Masks * Discard Digits Instructions: PreDot CLASS OF CONTROL * Overview of Class of Control * Partitions and Calling Search Space * Traditional vs. Line/Device Approach * Configuring Partitions and CSSs * Time of Day Routing * PLAR Application * Forced Authorization Codes CUCM FEATURES * Media Resources * Overview of Media Resources * Conference Bridge * Music on Hold * Transcoder * Annunciator * Overview of Media Resource Management * Configuring Media Resources USER FEATURES * Configuring Call Coverage in Cisco Unified Communications Manager * Call Coverage in Cisco Unified Communications Manager * Hunt Group Overview * Hunt Group Configuration * Final Forwarding * Shared Lines * Call Pickup * Directed and Group Call Pickup * Call Park LAB OUTLINE * Configuring the System to Support Cisco IP Phones * Creating and Associating Users * Configuring Basic Dial Plan Elements * Configuring Complex Dial Plan Elements * Implementing Class of Control * Configuring Media Resources * Configuring Hunt Groups and Call Coverage * Configuring Call Pickup and Call Park

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Network Video Engineer Voice/UC/Collaboration/Communications Engineer Collaboration Tools Engineer Collaboration Sales/Systems Engineer Overview Cisco Meeting Server Overview Cisco Meeting Server Deployment Cisco Meeting Server User Licensing Cisco Meeting Server Configuration Cisco Meeting Server Configuration with Cisco Unified Communication Manager (CUCM) Cisco Meeting Server Integration VCS/Expressway Cisco Meeting Server Integration with TMS Cisco Meeting Server Configuration with Lync/Skype for Business Cisco Meeting Server Recording and Streaming Cisco Meeting Manager (CMM) Deployment Cisco Meeting Server WebRTC using Expressway Proxy Cisco Meeting Server Customization Cisco Meeting Server Troubleshooting In this course, students will install and configure a Cisco Meeting Server version 2.x. Students will configure a multimode CMS Cluster and implement all the different components of a clustered solution. Student will also integrate CMS with Unified Communications Manager and VCS/Expressway. Students will also integrate Recording and Skype/Lync. Students will use the TMS and new Cisco Meeting Manager Schedule and monitor CMS. CISCO MEETING SERVER OVERVIEW * What is Cisco Meeting Server Cisco Meeting Server Benefits Cisco Meeting Server vs Telepresence Server vs MCU Cisco Meeting Server Functions? Cisco Meeting Server Components Cisco Meeting Server Call Bridge Cisco Meeting Server Web Bridge Cisco Meeting Server Turn Server Cisco Meeting Server XMPP Server Cisco Meeting Server Database Cisco Meeting Server Scalability On-premises and Cloud Conferencing API Integration CISCO MEETING SERVER DEPLOYMENT * MMP CLI Cisco Meeting Server Prerequisites Cisco Meeting Server 2000 Deployments Installing the server Configuring the Fabric Interconnect modules Configuring the Cisco Meeting Server 2000 through the MMP Checking the installed software Configuring the Web Admin Interface Applying a License File Cisco Meeting Server 1000/VM Deployments Installing CMM via VMware Configuring VMware Network Management Configuring the VMware Instance using vSphere client Retrieving and activating VMware Licenses Accessing the Cisco Meeting Server 1000 Console Installing CMM via Hyper-V Single combined server deployment Single Split Server Deployment Deploying a Core Server Deploying an Edge Server Certificate Guidelines for Single Split Server Deployment Scalable and Resilient Server Deployments CISCO MEETING SERVER USER LICENSING * Obtaining and Entering a License File Cisco Meeting Server Licenses Cisco User Licenses Personal Multiparty Plus Licensing Shared Multiparty Plus Licensing Cisco Meeting Server Capacity Units XMPP Licensing for Cisco Meeting Apps Cisco Meeting Server Capacity Units CISCO MEETING SERVER CONFIGURATION * Transferring the License File to the Cisco Meeting Sever Creating a Cisco Meeting Server Administrator Account Setting up the Network Interface for IPv4 Adding additional Network Interfaces Configuring the Web Admin Interface Creating the certificate for the Web Admin Interface Configuring the Web Admin Interface for HTTS Access Configuring the Web Bridge Configuring the TURN server Configuring the Databases Deploying Web Bridges Deploying multiple Web Bridges Setting up the Web Bridges? certificates Setting up the Web Bridges via the API Web Bridge call flow Cisco Meeting App and WebRTC Client Enabling HTTP redirect and the Web Bridge Deploying the TURN Servers Dial plan configuration ? Overview Dial plan rules for incoming calls and outbound calls Outbound Dial Plan Rules Inbound Dial Plan Rules Forwarding Dial Plan Rules Dial plan configuration?SIP endpoints CISCO MEETING SERVER (CMS) CONFIGURATION WITH CISCO UNIFIED COMMUNICATION MANAGER (CUCM) * CUCM and CMS Integration Setting up Escalated ad hoc calls Configuring the Meeting Server Setup Incoming Dial Plan Setup Administrator Account with API Permission Adding the Cisco Meeting Server as a Conference Bridge Creating a Media Resource Group Creating a Media Resource List Adding the Media Resource Group to a Device Pool or Device Setting up Scheduled and Rendezvous Calls Configure Outbound Dial Plan Dial Plan Configuring Cisco Unified Communications Server Configure Route Groups Configure Route Lists Configure Route Pattern Support for Active Control Participant List Indicators Selecting Layout Limitations Overview of ActiveControl and the iX protocol CUCM 8.x and earlier Third-party networks VCS-centric deployments Load Balancing Calls Configuring Call Bridges for Load Balancing Incoming Calls Creating Call Bridge Groups Enabling Load Balancing Fine Tuning Load Balancing Enable Load Balancing of Outbound SIP Calls Setup Outbound Dial Plan Rule for Load Balancing SIP Calls Supply the Call Bridge Group or Specific Call Bridge to Use for Outbound SIP Calls CISCO MEETING SERVER INTEGRATION VCS/EXPRESSWAY * Gateway Configuration Call Testing Inbound call from an endpoint registered to a VCS/Expressway Outbound call to an endpoint registered to a VCS/Expressway Calling non Cisco Meeting App users from H.323 endpoint Troubleshooting CISCO MEETING SERVER INTEGRATION WITH TMS * TMS Integration CISCO MEETING SERVER CONFIGURATION WITH LYNC/SKYPE FOR BUSINESS * Configuring Cisco Meeting Server with SKYPE Dial plan configuration ? integrating Lync/Skype for Business Lync clients dialing into a call on clustered Meeting Servers Integrating SIP endpoints and Lync clients Adding calls between Lync clients and SIP video endpoints Lync Front End server configuration VCS configuration Meeting Server configuration Integrating Cisco Meeting App with SIP and Lync clients Integrating Lync using Lync Edge service Controlling the bandwidth for sharing content on Microsoft Lync and Skype for Business calls Direct Lync federation Calling into scheduled Lync meetings directly and via IVR Office 365 Dual Homed Experience with OBTP Scheduling CISCO MEETING SERVER RECORDING AND STREAMING * Recording Meetings Recorder licensing Recording with Vbrick Prerequisites for the Meeting Server Configuring the Meeting Server to work with Vbrick Steps to configuring the Streamer Deploying streaming Streamer licensing Recording meetings CISCO MEETING MANAGER (CMM) DEPLOYMENT * Deploy Cisco Meeting Manager Cisco Meeting Manager Meetings Navigation List Meetings Edit Meetings Layout Recording Streaming Participants Find meetings Find participants Change layout for all participants in a meeting Start and stop recording Start and stop streaming Add participants Change layout for an individual participant Turn audio or video on or off View participant details Call statistics CISCO MEETING SERVER WEBRTC USING EXPRESSWAY PROXY * Configure Cisco Meeting Server for WebRTC Proxy Configure Cisco Expressway C Configure Turn on Cisco Expressway E CISCO MEETING SERVER CUSTOMIZATION * WebRTC App Customization Call Customization IVR Message Customization SIP/LYNC Call Message Customization Invitation Customization CISCO MEETING SERVER TROUBLESHOOTING * Troubleshooting Cisco Meeting Server Connectivity Troubleshooting Web Bridge connectivity Troubleshooting Call Server issues Troubleshooting Conferencing issues