Booking options
Price on Enquiry
Price on Enquiry
Delivered Online
3 days
All levels
3 Days
18 CPD hours
This course is intended forThe primary audience for this course is as follows:
Customers configuring and maintaining CUCM 8.x, 9.x, 10.x, 11.0, or 12.x.
PBX System Administrators transitioning to CUCM administration
IP networking professionals taking on responsibility for CUCM administration
Workers being cross-trained for CUCM administration coverage
The secondary audience for this course is as follows:
Cisco Unified Communications system channel partners and resellers
Upon completing this course, the learner will be able to meet these overall objectives:
Demonstrate an overall understanding of the Cisco Unified Communications Manager (CUCM) 12.x (or earlier version) system and its environment
Configure CUCM to support IP Phones in multiple locations
Configure CUCM to route calls to internal and PSTN destinations
Configure User accounts and multi-level administration
Understand User Web Page functionality
Configure user features, including Hunt Groups, Call Pickup, and Call Park.
Understand the capabilities of and demonstrate the Bulk Administration Tool
Understand the SMART Licensing model for Cisco Unified Communications
Understand and demonstrate the use of the Unified Reporting tool
Understand and demonstrate the use of the Dialed Number Analyzer
Communications Manager Administration for Version 12.5 (CMA v12.5) is an instructor-led course presented to system administrators and customers involved with the day-to-day operation of the Cisco Unified Communications Manager product.
This course introduces you to the CUCM system, the necessary procedures for administering IP Phones and Users, understanding the Dial Plan and implementing Features.
In addition to instructor-led lectures and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment.
While the Cisco Unified Communications Manager software used in the class is version 12.5.1, the course material applies to versions 8.x, 9.x, 10.x, 11.x, or 12.x. The concepts and the lab tasks are the same for most of the Cisco Unified Communications Manager software versions
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