27 Certified SAFe Agilist courses delivered Live Online

Duration 2 Days 12 CPD hours This course is intended for The target audience for the CASM course is Anyone interested in learning about Agile and Scrum from a products and process perspective Process owners and process designers Developers who are interested in helping make processes more agile Managers who are looking to bridge multiple practices into a DevOps environment Employees and managers responsible for designing, re-engineering or improving process Consultants guiding their clients through process improvement and DevOps initiatives Internal and external suppliers Process stakeholders Overview The learning objectives for Certified Agile Service Manager (CASM) include an understanding of: What does it mean to 'be agile?' The Agile Manifesto, its core values, and principles Agile concepts and practices including ITSM, Kanban, Lean and DevOps Learn about SCRUM from a product and process perspective Agile thinking and values into service management Scrum roles, artifacts, and events as it applies to both products and processes The two aspects of Agile Service Management: Agile Process Improvement-ensuring processes are lean and deliver 'just enough' control Agile Process Design-applying Agile practices to process design projects This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT?s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements. This course prepares you for the Certified Agile Service Manager (CASM) certification. WHY AGILE SERVICE MANAGEMENT? * Challenges Today * What is IT Service Management? * What is Agile? * Agile Manifesto and Principles * What Does It Take To Be Agile? AGILE SERVICE MANAGEMENT * What is Agile Service Management? * Agile Service Management Goals, Objectives and Benefits * Two Aspects: Agile Process Engineering & Agile Process Improvement LEVERAGING RELATED GUIDANCE * DevOps * ITIL * Site Reliability Engineering * Lean * Scrum AGILE SERVICE MANAGEMENT ROLES * Relationship to Scrum roles * Agile Practice Owner * Agile Service Management Team * Agile Service Manager AGILE PROCESS ENGINEERING * Agile Processes * How Processes Deliver Value * Waterfall vs Agile Process Engineering * Relationship to Scrum Events & Artifacts * Minimum Viable Process * Microprocess Architectures * Service Management Architecture AGILE SERVICE MANAGEMENT ARTIFACTS * Practice Backlog * Spring Backlog * Increment AGILE SERVICE MANAGEMENT EVENTS * Planning * The Sprint * Sprint Planning * Process Standups * Sprint Review * Sprint Retrospective AGILE PROCESS IMPROVEMENT * Why Process Improvement is Important * Process Improvement Goals * Process Improvement Reviews * Sustaining Improvements * Automation

Duration 3 Days 18 CPD hours This course is intended for The target audience for the SRE Practitioner course are professionals including: Anyone focused on large-scale service scalability and reliability Anyone interested in modern IT leadership and organizational change approaches Business Managers Business Stakeholders Change Agents Consultants DevOps Practitioners IT Directors IT Managers IT Team Leaders Product Owners Scrum Masters Software Engineers Site Reliability Engineers System Integrators Tool Providers Overview After completing this course, students will have learned: Practical view of how to successfully implement a flourishing SRE culture in your organization. The underlying principles of SRE and an understanding of what it is not in terms of anti-patterns, and how you become aware of them to avoid them. The organizational impact of introducing SRE. Acing the art of SLIs and SLOs in a distributed ecosystem and extending the usage of Error Budgets beyond the normal to innovate and avoid risks. Building security and resilience by design in a distributed, zero-trust environment. How do you implement full stack observability, distributed tracing and bring about an Observability-driven development culture? Curating data using AI to move from reactive to proactive and predictive incident management. Also, how you use DataOps to build clean data lineage. Why is Platform Engineering so important in building consistency and predictability of SRE culture? Implementing practical Chaos Engineering. Major incident response responsibilities for a SRE based on incident command framework, and examples of anatomy of unmanaged incidents. Perspective of why SRE can be considered as the purest implementation of DevOps SRE Execution model Understanding the SRE role and understanding why reliability is everyone's problem. SRE success story learnings This course introduces a range of practices for advancing service reliability engineering through a mixture of automation, organizational ways of working and business alignment. Tailored for those focused on large-scale service scalability and reliability. SRE ANTI-PATTERNS * Rebranding Ops or DevOps or Dev as SRE * Users notice an issue before you do * Measuring until my Edge * False positives are worse than no alerts * Configuration management trap for snowflakes * The Dogpile: Mob incident response * Point fixing * Production Readiness Gatekeeper * Fail-Safe really? SLO IS A PROXY FOR CUSTOMER HAPPINESS * Define SLIs that meaningfully measure the reliability of a service from a user?s perspective * Defining System boundaries in a distributed ecosystem for defining correct SLIs * Use error budgets to help your team have better discussions and make better data-driven decisions * Overall, Reliability is only as good as the weakest link on your service graph * Error thresholds when 3rd party services are used BUILDING SECURE AND RELIABLE SYSTEMS * SRE and their role in Building Secure and Reliable systems * Design for Changing Architecture * Fault tolerant Design * Design for Security * Design for Resiliency * Design for Scalability * Design for Performance * Design for Reliability * Ensuring Data Security and Privacy FULL-STACK OBSERVABILITY * Modern Apps are Complex & Unpredictable * Slow is the new down * Pillars of Observability * Implementing Synthetic and End user monitoring * Observability driven development * Distributed Tracing * What happens to Monitoring? * Instrumenting using Libraries an Agents PLATFORM ENGINEERING AND AIOPS * Taking a Platform Centric View solves Organizational scalability challenges such as fragmentation, inconsistency and unpredictability. * How do you use AIOps to improve Resiliency * How can DataOps help you in the journey * A simple recipe to implement AIOps * Indicative measurement of AIOps SRE & INCIDENT RESPONSE MANAGEMENT * SRE Key Responsibilities towards incident response * DevOps & SRE and ITIL * OODA and SRE Incident Response * Closed Loop Remediation and the Advantages * Swarming ? Food for Thought * AI/ML for better incident management CHAOS ENGINEERING * Navigating Complexity * Chaos Engineering Defined * Quick Facts about Chaos Engineering * Chaos Monkey Origin Story * Who is adopting Chaos Engineering * Myths of Chaos * Chaos Engineering Experiments * GameDay Exercises * Security Chaos Engineering * Chaos Engineering Resources SRE IS THE PUREST FORM OF DEVOPS * Key Principles of SRE * SREs help increase Reliability across the product spectrum * Metrics for Success * Selection of Target areas * SRE Execution Model * Culture and Behavioral Skills are key * SRE Case study POST-CLASS ASSIGNMENTS/EXERCISES * Non-abstract Large Scale Design (after Day 1) * Engineering Instrumentation- Instrumenting Gremlin (after Day 2)

Duration 2 Days 12 CPD hours Overview Lead the transformation to Business Agility with SAFe Become a Lean-Agile Leader Understand customer needs with Design Thinking Enable Agile Product Delivery Implement Lean Portfolio Management During this two-day course, attendees gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework© (SAFe©) and its underlying principles derived from Lean, systems thinking, Agile development, product development flow, and DevOps.Participants in the class gain insights into mastering Business Agility in order to thrive in the competitive market. They discuss how to establish team and technical agility and organize and re-organize around the flow of value. They also learn and practice the skills for supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). Participants in the class explore the importance of adopting a customer-centric mindset and design thinking approach to agile product delivery. Learners also develop an understanding for implementing a Lean Portfolio Management function in their enterprise. During this two-day course, attendees gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework (SAFe) and its underlying principles derived from Lean, systems thinking, Agile development, product development flow, and DevOps. Participants in the class gain insights into mastering Business Agility in order to thrive in the competitive market. They discuss how to establish team and technical agility and organize and re-organize around the flow of value. They also learn and practice the skills for supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). Participants in the class explore the importance of adopting a customer-centric mindset and design thinking approach to agile product delivery. Learners also develop an understanding for implementing a Lean Portfolio Management function in their enterprise.

Duration 1 Days 6 CPD hours This course is intended for It is essential information for beginning IT Asset Managers and other IT professionals involved in asset management, resource budgeting, finance, software licensing, contract management and strategic planning. Overview During this course, students learn best practices in Software Asset Management Reducing Risk Increasing Accountability Uncovering Savings Gaining Control of the IT Environment The IAITAM Certified Software Asset Manager (CSAM) Course is a foundational education program that ensures students are able to manage software assets. Students also learn about the ever-changing variables throughout our industry. From software piracy and compliance issues to legislation and organizational challenges, it is necessary to evaluate both the internal and external influences that bring about change in how organizations manage their IT assets. A successful Software Asset Manager must look at the overall goals of the organization and determine where Software Asset Management will be a strategic influence in achieving those goals. This course also includes the exam for CSAM certification. COURSE OUTLINE * The Scope of Software * Strategic License Management * Software Harvesting * License Documentation * The Right to Audit * Proactive vs. Reactive SAM * Developing Goals * Savings Opportunities * ITAM Compliance * Audit Letter * Examples of License Data Documentation * Compliance Enforcement * Understanding the EULA * Due Diligence for Compliance * The Art of Negotiation * Ts & Cs Advice * ITAM Automation * Selecting a Discovery Tool * ITAM Repository * Hardware & Organizational Impacts ADDITIONAL COURSE DETAILS: Nexus Humans Certified Software Asset Manager (CSAM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified Software Asset Manager (CSAM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for The target audience for the SRE Foundation course are professionals including. Anyone starting or leading a move towards increased reliability. Anyone interested in modern IT leadership and organizational change approaches. Business Managers, Business Stakeholders, Change Agents, Consultants, DevOps Practitioners, IT Directors, IT Managers, IT, Team Leaders, Product Owners, Scrum Masters, Software Engineers, Site Reliability Engineers, System Integrators, Tool Providers will benefit from this course. Overview The learning objectives for the SRE Foundation course include a practical understanding of. The history of SRE and its emergence at Google. The inter-relationship of SRE with DevOps and other popular frameworks. The underlying principles behind SRE Service Level Objectives (SLO's) and their user focus Service Level Indicators (SLI's) and the modern monitoring landscape. Error budgets and the associated error budget policies. Toil and its effect on an organization's productivity. Some practical steps that can help to eliminate toil. Observability as something to indicate the health of a service SRE tools. Automation techniques and the importance of security. Anti-fragility, our approach to failure and failure testing. The organizational impact that introducing SRE brings. The SRE (Site Reliability Engineering) Foundation course is an introduction to the principles & practices that enable an organization to reliably and economically scale critical services. Introducing a site-reliability dimension requires organizational re-alignment, a new focus on engineering & automation, and the adoption of a range of new working paradigms. This course prepares you for the SRE Foundation (SREF) certification. COURSE INTRODUCTION * Course Goals * Course Agenda SRE PRINCIPLES & PRACTICES * What is Site Reliability Engineering? * SRE & DevOps: What is the Difference? * SRE Principles & Practices SERVICE LEVEL OBJECTIVES & ERROR BUDGETS * Service Level Objectives (SLO?s) * Error Budgets * Error Budget Policies REDUCING TOIL * What is Toil? * Why is Toil Bad? * Doing Something About Toil MONITORING & SERVICE LEVEL INDICATORS * Service Level Indicators (SLI?s) * Monitoring * Observability SRE TOOLS & AUTOMATION * Automation Defined * Automation Focus * Hierarchy of Automation Types * Secure Automation * Automation Tools ANTI-FRAGILITY & LEARNING FROM FAILURE * Why Learn from Failure * Benefits of Anti-Fragility * Shifting the Organizational Balance ORGANIZATIONAL IMPACT OF SRE * Why Organizations Embrace SRE * Patterns for SRE Adoption * On-Call Necessities * Blameless Post-Mortems * SRE & Scale SRE, OTHER FRAMEWORKS, THE FUTURE * SRE & Other Frameworks * The Future EXAM PREPARATIONS * Exam Requirements, Question Weighting, and Terminology List * Sample Exam Review ADDITIONAL COURSE DETAILS: Nexus Humans Site Reliability Engineering (SRE) Foundation (DevOps Institute) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Site Reliability Engineering (SRE) Foundation (DevOps Institute) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This course will let you develop the skillsets needed to guide the delivery of value in a Lean enterprise—and learn about the activities, tools, and mechanics used to manage backlogs and programs. Attending the class prepares you to take the exam and become a certified SAFe® 6 Product Owner/Product Manager (POPM). SAFe Product Owner/Product Manager 6 training course is provided under Scaled Agile, Inc. Partner Program Agreement.

Duration 2 Days 12 CPD hours This course is intended for Anyone with the need to understand how business analysis is performed to support agile projects or who must transition their existing business analysis skills and practices from waterfall to agile. Overview In this course, students will: Understand the fundamentals of agile delivery and agile business analysis Compare and contrast business analysis on waterfall and agile projects Explain the value proposition for agile product development Define the 4 main types of project life cycles Complete an in-depth walkthrough of the agile delivery life cycle Explain the major flavors of agile Understand the major standards available to assist in transition of skills Define business analysis tailoring and understand how to apply it Learn over 20 business analysis techniques commonly used on agile projects In this course, students will gain an understanding about agile business analysis. Students will learn how business analysis on an agile project is ?the same? and ?different? than business analysis performed on waterfall projects. Students will understand how the business analysis role changes on an agile team. A number of business analysis techniques suited for supporting agile teams will be introduced as will the various standards available to the community to help teams and organizations transition. Since few organizations are pure agile, students will also learn about delivery approaches that use a combination of practices from waterfall and agile and will also be introduced to the important concept of business analysis tailoring ? the key skill used to adapt business analysis skills to all environments ? regardless of the delivery life cycle selected. INTRODUCTION * What is agile * The Agile Manifesto * Agile principles * Agile benefits * Hands-on activity LEARNING AND COURSE OBJECTIVES * The current state of agile * Agile trends * Agile skills * Value proposition * The business case for agile * The BA role changes on an agile project * Hands-on activity UNDERSTANDING PROJECT LIFE CYCLES * Project life cycle * Product life cycle * Incremental versus Iterative * Hybrid approaches to delivery * Choosing a project life cycle AN IN-DEPTH LOOK AT AGILE * The agile development life cycle * A sequence of iterations * Essential concepts * Inside each iteration * Iteration goal * Iteration planning * Sequence of tasks * Work period * Testing * End of iteration activities * Evaluation and feedback * Structured walkthroughs * Evaluation guidelines * The BA role in structured walkthroughs * Scripting scenarios * Defect list * Retrospectives * Hands-on exercise TYPE OF AGILE DELIVERY APPROACHES * The flavors of agile * Scrum * Scrum roles * Extreme Programming (XP) * Dynamic System Development Method (DSDM) * Feature Driven Development (FDD) * Testing * Best practices used by FDD * Kanban * Kanban Boards * Agile Unified Process * Scaling Frameworks INTRODUCTION TO AGILE BUSINESS ANALYSIS * What is business analysis? * What is agile business analysis? * Framework for agile business analysis * Business analysis components * International Institute of Business Analysis (IIBA©) * Project Management Institute (PMI©) * Context to business analysis * Our industry BA standards * Our industry Agile BA standards * Product Owners * What stays the same * What is expected to change * Agile requirements deliverables * Lightweight documentation * Requirements repository * Where business analysis fits in * The BA workload * Hands-on exercise BUSINESS ANALYSIS TAILORING * Business analysis tailoring (defined) * Tailoring considerations * What tailoring looks like * The PMI Guide to Business Analysis * Determining the ?best? BA approach * Methodology vs Standard * Why use methodologies * Determining your methodology * Business analysis impacts TOOLS AND TECHNIQUES FOR AGILE BUSINESS ANALYSIS * Agile BA techniques * Backlog refinements * Behavior Driven Development (BDD) * Burndown chart * Collaborative games * Definition of done * Definition of ready * INVEST * Iteration planning * Kanban board * Minimum marketable features (MMF) * Minimum viable product (MVP) * MoSCoW * Narrative writing * Persona analysis * Product roadmap * Progressive Elaboration * Prototyping * Purpose alignment model * Retrospectives * Story slicing * Hands-on Exercise PRIORITIZATION TECHNIQUES * Requirements prioritization * Prioritizing on agile projects * Prioritization criteria * Business benefit * MoSCoW * Pair-choice comparison * Setting priorities with multi-voting * Cost to acquire and operate * Determining business value * Story point estimating * Planning poker * Project velocity * Hands-on activity COURSE WRAP-UP * Making the transition to agile * How my role will be different * Course summary * Retrospective * Questions ADDITIONAL COURSE DETAILS: Nexus Humans BA08 - Agile for Business Analysts training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BA08 - Agile for Business Analysts course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is designed for project managers, Scrum masters, business analysts, and team leaders looking to effectively manage their development projects using Team Foundation Server 2017. Overview The course also demonstrates how TFS facilitates the use of storyboards to prototype experiences, request stakeholder feedback, foster team collaboration, and generate reports. The final two modules of the course provide an overview of how testers and developers can work effectively using appropriate tools in the Visual Studio family. In this course, attendees will plan a new software development project and go through the steps to initiate the project using Visual Studio 2017. This includes recording requirements, creating a product backlog, and estimating effort for backlog items. INTRODUCING THE MICROSOFT VISUAL STUDIO 2017 FAMILY * What?s new in Visual Studio 2017 * Overview of the Visual Studio 2017 family * Overview of product features * Project workflow across the Visual Studio 2017 suite of products * INITIATING A NEW PROJECT * Organizing projects in TFS * Understanding process templates * Creating a new team project * Setting team project properties * Switching between team projects * WORK ITEM PRIMER * Overview of work items * Traceability between work items * Searching and creating custom queries * Work item charting and pinning charts * Work item tagging * Configuring project notifications * CREATING OUR PRODUCT BACKLOG * Examining requirement types * Creating backlog items * Creating requirement hierarchies using features * The importance of acceptance criteria * AGILE ESTIMATION * Introduction to estimation * Using story points * Planning Poker and other popular estimation techniques * Adding your estimates to TFS work items * WORKING FROM THE PRODUCT BACKLOG * Introducing the Kanban board * Entering and editing details on the Kanban board * Customizing columns, including using split columns and limiting WIP * Recording our Definition of Done (DoD) * Understanding the Cumulative Flow Diagram * WORKING IN SPRINTS * Specifying your sprint schedule and your team capacity * Selecting items for the sprint backlog using forecasting * Decomposing requirements into tasks * Using burndown charts to track progress * Monitoring work using the task board * Working with unparented work items * RETROSPECTIVES * The importance of retrospectives * Conducting an efficient sprint retrospective * What you should avoid in your retrospective * WORKING WITH TFS TEAMS * Configuring teams in our team project * Managing work from a master backlog * Allocating work to our teams * Configuring iterations for TFS teams * ENHANCING REQUIREMENTS USING STORYBOARDS * Overview of storyboarding capabilities * Creating a storyboard to illustrate a requirement * Linking a storyboard to a work item * GETTING STAKEHOLDER FEEDBACK * Introducing the Microsoft Feedback Client * Using the Microsoft Feedback Client to provide rich feedback to the team * Adding continuous feedback into your workflow * FOSTERING TEAM COLLABORATION * An overview of the various clients * The use of email in sharing information * Choosing the appropriate client tool * CREATING AND CUSTOMIZING REPORTS * Overview of reporting architecture * Reviewing the out of the box reports * Adding new reports * Creating ad hoc reports using Excel * OVERVIEW OF AGILE TESTING * The role of the tester in a sprint planning meeting * A lap around web-based test management * Creating a test plan * Creating manual test cases from requirements * OVERVIEW OF AGILE DEVELOPMENT * Using My Work to select tasks from the sprint backlog * Understanding the value of linking changesets to work items * The importance of unit testing * Creating a continuous integration build * ADDITIONAL COURSE DETAILS: Nexus Humans Managing Agile Projects Using TFS 2017 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Managing Agile Projects Using TFS 2017 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2.5 Days 15 CPD hours

Duration 4 Days 24 CPD hours This course is intended for This class is ideal for admins with at least 6 months of experience administering Salesforce, and is a great foundational course for anyone looking to earn their Salesforce Advanced Administrator credential. Overview Determine and implement appropriate data access and visibility settings. Manage configuration changes in a sandbox environment and move metadata between environments using change sets. Extend the functionality of your implementation with custom objects and apps. Extend your reporting to provide up-to-date views of your business. Customize the Salesforce mobile app and create quick actions to increase efficiency. Improve data quality so that the ongoing task of data maintenance is not so overwhelming. Implement complex business processes using workflow rules, Process Builder, approval processes, and flows. Take your Salesforce Administrator skills to the next level and supercharge your knowledge to solve pressing business needs. In this 4-day class, discover how to extend Salesforce with custom objects and Lightning apps, generate complex reports and dashboards, and automate complex business requirements to work more efficiently. Our Salesforce experts will share tips and best practices to take your admin skills to the next level and arm you with the skills to get more out of Salesforce. RECORD ACCESS AND FIELD VISIBILITY * Troubleshoot Record Access * Understand the Impact of Territory Management on the Sharing Model * Manage Field Visibility CHANGE MANAGEMENT * Manage Changes in a Sandbox * Deploy Changes Using Change Sets CUSTOM OBJECTS AND APPS * Build Custom Objects, Tabs, and Apps * Create Relationships Between Objects * Use Delegated Administration ADVANCED REPORTING * Create Custom Report Types * Build Exception Reports with Cross Filters * Categorize Report Data with Bucketing * Extend Summaries in Reports and Dashboards * Display Multiple Views of Data Using Joined Reports * Analyze Data Over Time with Historical Trending and Reporting Snapshots SALESFORCE MOBILE APP AND QUICK ACTIONS * Customize the Salesforce Mobile App * Create Object-Specific Quick Actions * Create Global Quick Actions DATA QUALITY * Assess, Cleanse, and Maintain Data * Prevent Duplicate Records Using Duplicate Management AUTOMATED BUSINESS PROCESSES * Use Validation Rules, Formula Fields, Workflow Rules, and Process Builder to Enforce and Automate Business Processes APPROVAL PROCESSES * Manage Approval Processes * Troubleshoot Approval Processes VISUAL WORKFLOW * Understand Use Cases for Visual Workflow * Build and Deploy a Flow ADVANCED BUSINESS PROCESS AUTOMATION * Understand When to Use Apex and Visualforce for Extending Business Process Automation * Understand the Order of Execution for Automated Processes * Use Debug Logs to Troubleshoot Business Process Issues