Site Reliability Engineering (SRE) Practitioner (DevOps Institute)

3 Days

18 CPD hours

The target audience for the SRE Practitioner course are professionals including:
Anyone focused on large-scale service scalability and reliability
Anyone interested in modern IT leadership and organizational change approaches
Business Managers
Business Stakeholders
Change Agents
Consultants
DevOps Practitioners
IT Directors
IT Managers
IT Team Leaders
Product Owners
Scrum Masters
Software Engineers
Site Reliability Engineers
System Integrators
Tool Providers

After completing this course, students will have learned:
Practical view of how to successfully implement a flourishing SRE culture in your organization.
The underlying principles of SRE and an understanding of what it is not in terms of anti-patterns, and how you become aware of them to avoid them.
The organizational impact of introducing SRE.
Acing the art of SLIs and SLOs in a distributed ecosystem and extending the usage of Error Budgets beyond the normal to innovate and avoid risks.
Building security and resilience by design in a distributed, zero-trust environment.
How do you implement full stack observability, distributed tracing and bring about an Observability-driven development culture?
Curating data using AI to move from reactive to proactive and predictive incident management. Also, how you use DataOps to build clean data lineage.
Why is Platform Engineering so important in building consistency and predictability of SRE culture?
Implementing practical Chaos Engineering.
Major incident response responsibilities for a SRE based on incident command framework, and examples of anatomy of unmanaged incidents.
Perspective of why SRE can be considered as the purest implementation of DevOps
SRE Execution model
Understanding the SRE role and understanding why reliability is everyone's problem.
SRE success story learnings

This course introduces a range of practices for advancing service reliability engineering through a mixture of automation, organizational ways of working and business alignment. Tailored for those focused on large-scale service scalability and reliability.

SRE Anti-patterns

• Rebranding Ops or DevOps or Dev as SRE
• Users notice an issue before you do
• Measuring until my Edge
• False positives are worse than no alerts
• Configuration management trap for snowflakes
• The Dogpile: Mob incident response
• Point fixing
• Production Readiness Gatekeeper
• Fail-Safe really?

SLO is a Proxy for Customer Happiness

• Define SLIs that meaningfully measure the reliability of a service from a user?s perspective
• Defining System boundaries in a distributed ecosystem for defining correct SLIs
• Use error budgets to help your team have better discussions and make better data-driven decisions
• Overall, Reliability is only as good as the weakest link on your service graph
• Error thresholds when 3rd party services are used

Building Secure and Reliable Systems

• SRE and their role in Building Secure and Reliable systems
• Design for Changing Architecture
• Fault tolerant Design
• Design for Security
• Design for Resiliency
• Design for Scalability
• Design for Performance
• Design for Reliability
• Ensuring Data Security and Privacy

Full-Stack Observability

• Modern Apps are Complex & Unpredictable
• Slow is the new down
• Pillars of Observability
• Implementing Synthetic and End user monitoring
• Observability driven development
• Distributed Tracing
• What happens to Monitoring?
• Instrumenting using Libraries an Agents

Platform Engineering and AIOPs

• Taking a Platform Centric View solves Organizational scalability challenges such as fragmentation, inconsistency and unpredictability.
• How do you use AIOps to improve Resiliency
• How can DataOps help you in the journey
• A simple recipe to implement AIOps
• Indicative measurement of AIOps

SRE & Incident Response Management

• SRE Key Responsibilities towards incident response
• DevOps & SRE and ITIL
• OODA and SRE Incident Response
• Closed Loop Remediation and the Advantages
• Swarming ? Food for Thought
• AI/ML for better incident management

Chaos Engineering

• Navigating Complexity
• Chaos Engineering Defined
• Quick Facts about Chaos Engineering
• Chaos Monkey Origin Story
• Who is adopting Chaos Engineering
• Myths of Chaos
• Chaos Engineering Experiments
• GameDay Exercises
• Security Chaos Engineering
• Chaos Engineering Resources

SRE is the Purest form of DevOps

• Key Principles of SRE
• SREs help increase Reliability across the product spectrum
• Metrics for Success
• Selection of Target areas
• SRE Execution Model
• Culture and Behavioral Skills are key
• SRE Case study

Post-class assignments/exercises

• Non-abstract Large Scale Design (after Day 1)
• Engineering Instrumentation- Instrumenting Gremlin (after Day 2)