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Customer Service, KYC, CDD & Customer Relationship Management (CRM) Diploma

By NextGen Learning

Boost your skills and skyrocket your career prospects with our Customer Service, KYC, CDD & Customer Relationship Management (CRM) Diploma. Rapid digital transformation has made customer service, KYC (Know Your Customer), CDD (Customer Due Diligence), and CRM (Customer Relationship Management) essential skills for businesses worldwide. According to studies, 86% of buyers are willing to pay more for better customer service, and 89% of companies compete mainly on customer experience. Our comprehensive diploma course equips you with these sought-after skills across 22 modules. Master the essence of customer service, delve into the intricacies of KYC and AML compliance, and learn to handle customer complaints effectively. You'll also gain proficiency in crafting compelling business communication and managing optimal energy. Take a step towards ensuring your enterprise's compliance with international standards and enhance customer relationships for long-term success. This Customer Service, KYC, CDD & CRM course is your pathway to building a robust, compliant, and customer-centric business. What will make you stand out? Upon completion of this online Customer Service, KYC, CDD & CRM course, you will gain the following: * QLS Endorsed Training. * CPD QS Accredited * Lifetime access to the whole collection of learning materials. * The online test with immediate results * You can study and complete the course bundle at your own pace. Study for the Customer Service, KYC, CDD & CRM course bundle using any internet-connected device, such as a computer, tablet, or mobile device Course 1: Customer Service, KYC, CDD Our Customer Service, KYC, CDD course is a comprehensive training program designed to hone your skills in delivering exceptional customer service. The course delves into the core of effective communication, complaint resolution, and building resilience in challenging situations. It also intricately addresses the importance of personal style and energy management at work. Furthermore, this course demystifies complex topics like KYC, CDD, and Anti-Money Laundering processes, clearly understanding these key areas. It emphasises adherence to mandatory industry regulations, aiding you in ensuring robust enterprise-wide compliance. Course 2: Customer Relationship Management (CRM) Diploma In parallel, the Customer Relationship Management (CRM) course offers a deep dive into CRM fundamentals, strategies, and data analysis. It places significant emphasis on strengthening customer relationships and proactively managing complaints. Additionally, the course guides you through the understanding of CRM databases. It introduces you to the future of CRM, equipping you with the essential skills to excel in any customer-centric role. Together, these courses provide a comprehensive toolkit for anyone looking to excel in customer-focused industries. Therefore, reinforce your knowledge and furnish your skills by enrolling in our Customer Service, KYC, CDD & CRM diploma courses. Take one step closer to achieving your goal. Quality Licence Scheme Endorsed Certificate of Achievement: Upon successful completion of the course, you will be eligible to order an original hardcopy certificate of achievement. This prestigious certificate, endorsed by the Quality Licence Scheme, will be titled 'Diploma in Customer Service, KYC, & CRM at QLS Level 5'. Your certificate will be delivered directly to your home. The pricing scheme for the certificate is as follows: * £109 GBP for addresses within the UK. Please note that delivery within the UK is free of charge. Please Note: NextGen Learning is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. CPD 150 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? You should enrol in this Customer Service & CRM course bundle if you: * Aspiring and current customer service professionals. * Individuals involved in customer due diligence. * Regulatory compliance officers. * Professionals are seeking improved communication skills. * CRM practitioners. * Anyone interested in customer relationship management. This course bundle is suitable for anyone aspiring to start a career in the relevant field. Also for those who are interested in enrolling in further: * Certificate in Know Your Customer & Customer Due Diligence * Level 1 Award in Customer Service (RQF) * Level 2 Award in Customer Service (RQF) * Level 1 Certificate in Customer Service (RQF) * Level 2 Diploma in Customer Service (RQF) * Level 2 Certificate in Principles of Customer Service (VRQ) * Level 2 Certificate in Principles of Customer Service * Level 2 NVQ Certificate in Customer Service (RQF) * Customer Service Level 4 * Level 4 NVQ Diploma in Customer Service (RQF) REQUIREMENTS Without any formal requirements, you can delightfully enrol in this effective Customer Service, KYC, CDD & CRM course package. CAREER PATH By completing this comprehensive, effective Customer Service, KYC, CDD & CRM course, you can pick any one of the following career paths: * Sales and Customer Assistant * Customer Service Manager * Client Service Manager * Customer Success Manager * Customer Service Advisor * CRM Manager * KYC Analyst CERTIFICATES CPD QUALITY STANDARD CERTIFICATE Digital certificate - £4.99 HARDCOPY CERTIFICATE (FREE UK DELIVERY) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

Customer Service, KYC, CDD & Customer Relationship Management (CRM) Diploma
Delivered Online On Demand
£12

Property Developer Training Level 2 Certificate

By Alpha Academy

A property developer is a professional in the sector of real estate development. To become a property developer, you are required to have a good knowledge of the local real estate market and a good head for figures. In this Property Developer Training Level 2 Certificate course, you'll discover how to get finance as a property developer along with starting a project on a fixed budget, find correct development sites and suitable land to develop on. To sum up, this course will set you on your path to the property developing field to succeed. COURSE HIGHLIGHTS * The price is for the whole course including final exam - no hidden fees * Accredited Certificate upon successful completion at an additional cost * Efficient exam system with instant results * Track progress within own personal learning portal * 24/7 customer support via live chat Property Developer Training Level 2 Certificate has been given CPD accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Property Developer Training Level 2 Certificate is for you. We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at any time. So, why not improve your chances of gaining professional skills and better earning potential. ASSESSMENT AND CERTIFICATION At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. CAREER PATH Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £35,000 The sky really is the limit. COURSE CURRICULUM Property Developer Background 00:30:00 The Basics 00:30:00 Housebuilders 00:30:00 Commercial Developers 00:30:00 The Development Process 00:30:00 Doing the Sums Introduction 00:30:00 Doing the Sums Residual Land Value Analysis 00:30:00 Conclusion 00:15:00 Property Development What is Property Development? 00:15:00 The Players in the Property Market 00:30:00 The Risks of Property Development 00:15:00 The Stages of a Property Development 00:30:00 Site Identification and Acquisition 00:15:00 Property Management 00:30:00 Property Management Selecting The Best Properties 00:30:00 Leasing Instead Of Selling 00:30:00 Buyers Interest 00:15:00 Be Zone Conscious 01:00:00 Home Loans 00:15:00 Knowing When You're Ready To Buy 00:15:00 Is Your Lake Home For Sale? 01:00:00 Living The Waterfront Lifestyle Every Day 00:15:00 How To Locate Waterfront Property Rentals 00:15:00 Real Estate Front 00:15:00 How To Maintain Waterfront Property 00:30:00 All About Real Estate Clients 00:15:00 Real Estate Evaluation 00:15:00 Are You Ready To Buy Your First Property? 00:30:00 Finding The Actual Real Estate For Sale 01:00:00 Home Shopping: The Smart Way 00:30:00 How Much Land Do You Need? 00:15:00 Real Estate Investments 01:00:00 Manufacturing Real Estate Numbers 00:15:00 Waterfront Real Estate 00:15:00 Purchasing A Home Beside A Lake 00:15:00 Mock Exam Mock Exam-Property Developer Training Level 2 Certificate 00:20:00 Final Exam Final Exam-Property Developer Training Level 2 Certificate 00:20:00

Property Developer Training Level 2 Certificate
Delivered Online On Demand
£10.99

Sales Prospecting and Lead Generation

By Course Cloud

If you dream of becoming a sales superstar or want to sell more, dive in. Our sales prospecting and lead generation course is your next step!

Sales Prospecting and Lead Generation
Delivered Online On Demand
£5.99

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The Entrepreneur's Buyer Persona Creation Guide

By iStudy UK

WHAT WILL I LEARN? * Know how an Effective Buyer Persona Profile should be like. * Know what a Buyer Persona is. * How to Benefit from Creating Effective Buyer Personas. * How to Research and Create their Buyer Persona. * How to know their Customers and adapt their marketing strategy. REQUIREMENTS * Basic Entrepreneurship and Marketing Knowledge.  DESCRIPTION Have you ever wondered why some business that has amazing products or services, far better that any of their competitors fail and go bankrupt while others, despite their average products, are very profitable? Well if you already started a business, or you are looking in the near future to start one, no matter the niche you are going into, I bet you would want to know the answer to that question. It's something that so many entrepreneurs, freelancers, and salespeople overlook and don't accord enough attention to because they think they already know exactly what to do. The answer is simple and it represents a crucial factor in the success of any business, it's KNOWING YOUR TARGET AUDIENCE! Sending the right message to the wrong audience can be a disaster for your business. It would be like trying to sell a snowboard to someone who lives in Jamaica, he would be neither interested or have a need for that product right?! One of the best concepts that has become a POWERFUL TOOL for any entrepreneur, marketer or sales person out there for targeting the right audience at the perfect moment and with the right approach is THE 'BUYER PERSONA' CONCEPT. Being able to design the Buyer Personas for your business is like being able to know everything about your ideal buyer of your products or services. You become able to create a perfect and effective marketing strategy that brings you more sales, saves you money spent on advertising, increases profits up to a couple of times and creates new development opportunities for the future of your business. Now let's come back to you. If you are running a business or looking forward to starting one in the near future, I think that is clear as daylight now why is so important to know how to design the Buyer Persona for your business. In this course, you will learn exactly what a Buyer Persona is, how to create, how to do research for it and which principles to follow when doing so. PRACTICALLY YOU WILL LEARN: * What a Buyer Persona is and why is so important for your business. * Which are the main benefits of having a perfect Buyer Persona for your business? * How a Buyer Persona Profile should look like. * Which is the creative process for a Buyer Persona? * How to do research for your Buyer Persona Profile. * Which are the questions to ask when creating your Buyer Persona? * How to create the Buyer Persona Profile. and much more... * Lifetime Access to all other updates! * Surprise Bonuses! * New Tools introduced in the course! * FULL Support through the discussion area of the course! * 30 Day Money Back GUARANTEE if you feel this course didn't help you at all and you can't apply anything...that is how dedicated we are to your success! All of this in less than 3 hours (out of your busy schedule) of simple to follow lectures that YOU CAN APPLY from TODAY in YOUR BUSINESS! It's Time to take action! To Your Massive Online Success, Sorin Constantin WHO IS THE TARGET AUDIENCE? * Anyone who is involved in Marketing or Sales. * Anyone who has a Business. * Anyone who wants to start a Business. * Anyone who wants to sell his own product or service. What is this Buyer Persona Concept? Introduction to the Buyer Persona Concept 00:05:00 The Incredible Benefits of having a Buyer Persona 00:08:00 The Buyer Persona Profile 00:09:00 Research your way to success! The Research Process 00:00:00 The Secret Tool inside of Facebook 00:13:00 Person-by-Person Research with Facebook 00:07:00 This Amazing Tool spies on your Competitor's Audience! 00:07:00 How to yo your Research with Analytics 00:07:00 The Creation of your Buyer Persona Creating your Buyer Persona 00:05:00 Buyer Persona Template Example 1 00:03:00 Buyer Persona Template Example 2 00:03:00 Use this tool to create your Buyer Persona directly online! 00:04:00 Finalize and Retouch Things to do before having the Final Version of your Buyer Persona. 00:01:00 Final Thoughts and Conclusions 00:01:00

The Entrepreneur's Buyer Persona Creation Guide
Delivered Online On Demand
£25

Retail Industry and Buyer Behaviours

4.8(8)

By Skill Up

Step into the dynamic world of retail with our course, 'Retail Industry and Buyer Behaviours.' Uncover the secrets of the retail sector, explore buyer behaviour nuances, and gain insights into competitive dynamics.

Retail Industry and Buyer Behaviours
Delivered Online On Demand
£25

Solution Selling Skills

5.0(10)

By GBA Corporate

OVERVIEW -------------------------------------------------------------------------------- The modern buyer is more knowledgeable and savvier than ever before. By taking a collaborative approach with the buyer and developing solutions, instead of relying on outdated sales tactics, professional sellers can create real value for clients and subsequently close more deals. Learn the solution selling method, and find out how to shift the emphasis from product features to the customer. By understanding how to implement the solution-selling methodology, you can create natural and pressure-less sales interactions that accelerate revenue growth and improve customer loyalty

Solution Selling Skills
Delivered in-person, on-request, onlineDelivered Online & In-Person in Internationally
£1718 to £3626

Property Sourcing Business Blueprint

0.0(3)

By Property SQ2

Build a property sourcing business, negotiation property deals as a sourcing agent or buyer's agent. Be legal and compliant, learning industry best practice as a deal packager.

Property Sourcing Business Blueprint
Delivered on-request, onlineDelivered Online
£1100 to £3000

Advanced Professional Certificate in International Trade Law

4.9(261)

By Metropolitan School of Business & Management UK

Advanced Professional Certificate Courses These are short online certificate courses of a more advanced nature designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD). -------------------------------------------------------------------------------- Advanced Professional Certificate in International Trade Law This Advanced professional certificate course covers essential topics relating to international trade and international sales contracts. First, this course explores international trade's legal and regulatory landscape and how this practice can negatively and positively impact economies, societies, and the environment. In addition, the course introduces some fundamental concepts, reflects on relevant market theories, and then presents an in-depth analysis of complex international trade agreements and mechanisms, including GATT and WTO. Second, the course explores the English legal and regulatory landscape of the sales of goods and the principles on which law practitioners draft and negotiate these contracts. The course introduces some fundamental concepts relating to the rights and obligations of buyers and sellers in sales contracts. Moreover, the course will help participants reflect on the scope and provisions of the Vienna Convention for the international sale of goods by introducing fundamental concepts explaining the obligations of the seller and buyer under the agreement and analysing remedies offered to the buyer and seller. The course also introduces fundamental concepts such as the foreign exchange markets and various payment methods in international trade. -------------------------------------------------------------------------------- Course Details After the successful completion of this lecture, you will be able to; * Measure the impact of international trade on economies and the environment. * Reflect on relevant market theories. * Understand the structure, role, and function of the world trade organisation. * Understand the construction of contracts of sales of goods and products in English law. * Determine the rights and obligations of buyer and seller in international sales contracts. * Reflect on the remedies offered to the buyer and seller in case of breach of contract. * Understand the different types and effects of incoterms rules. * Reflect on the scope and provisions of the Vienna Convention for the international sale of goods. * Understand the obligations of the seller and buyer under the CISG. * Analyse remedies offered to the buyer and seller under the CISG. * Reflect on the economic foundations of international sales contracts. * Understand the function of foreign exchange markets. * Understand various methods of payment in international trade. -------------------------------------------------------------------------------- Accreditation The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines. -------------------------------------------------------------------------------- Entry Requirements There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience. * Legal advisors. * Law practitioners. * Contract specialists. * Legal officers. * Contract managers. * Business developers. * Trade advisors. * Trade compliance officers. * Law lecturers. * Business lecturers. * Legal and business researchers.

Advanced Professional Certificate in International Trade Law
Delivered Online On Demand
£120

Negotiation: Exploring Win-Win Alternatives

5.0(9)

By Chart Learning Solutions

Exploring alternatives is a problem-solving stage. Pinpoint areas of agreement and conflict and discover how to look for common ground and reassess positions. Understand how to encourage seeking an agreement that collaborates, but compromise if necessary. Discover a strategy to learn buyer price limitations. LEARNING OBJECTIVES Summarize how to pinpoint underlying needs, Determine buyer price limits, Describe how to work defensively with 'offensive' buyer gambits TARGET AUDIENCE Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Negotiation: Exploring Win-Win Alternatives
Delivered Online On Demand
£34.95

Supply Chain in Upstream Oil & Gas: Purchasing & Procurement

By Asia Edge

ABOUT THIS TRAINING COURSE  A few decades ago, the purchasing function in an Oil & Gas company was seen only as a procurement function in charge of supplying goods and services defined by the end user. Over the years, the purchasing function has won its letters of nobility and has proven to be a powerful leverage of savings and cost reduction. In the upstream Oil & Gas sector, where production sites are spread everywhere and sometimes in very isolated areas, purchasing & procurement performs an important mission to secure the supply of high-tech equipment which will travel all over the world before being installed offshore or in remote areas. These two objectives, cost saving and securing of supply, make the purchasing & procurement a strategic function and an essential segment of the supply chain as it drives the other steps in the chain.   Training Objectives By the end of the course, the participants will feel confident in their understanding of: * The supply chain functions in the upstream Oil & Gas industry and its objectives. * The purchasing process from the identification of a need to its satisfaction within the specifications, planning and budget. * The strategic tools of the buyer: The category management and market analysis, the definition of the frame agreement and contracts. * The creation of value for their organization by using the leverages of the purchasing process from the selection of supplier, the cost analysis and the negotiation. Target Audience This course is primarily designed for purchasers or head of purchasing/procurement. It is also necessary for other stake holders in the supply chain, including expediters, stock controllers and cost controllers. This course is also recommended for the participants in the logistics function who want to enlarge their knowledge domain of the supply chain. Finally, the supply chain administrators from the technical departments may also find this course necessary in order to facilitate their interaction with the purchasing department. Course Level * Basic or Foundation Trainer Your expert course leader has 25 years of experience in management positions in Contracting, Procurement and Logistics, mainly in the Oil & Gas Industry. He was a Lecturer for IFP Training for 5 years. During his Oil & Gas industry experience, he has worked on major Oil and Gas development projects like the Yadana project in Myanmar, Akpo project in Nigeria and YLNG in Yemen. His international experience allows him to adapt very easily and integrate the multicultural specificities of the Oil & Gas industry in his teaching. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Supply Chain in Upstream Oil & Gas: Purchasing & Procurement
Delivered in-person, on-request, onlineDelivered Online & In-Person in Internationally
£2579 to £2999

Questioning Skills: Finding Problems with STēR Trouble Questions

5.0(9)

By Chart Learning Solutions

People will not buy unless they feel some level of dissatisfaction or trouble. Discover how to ask questions that reveal points of dissatisfaction, building an awareness of less-than ideal results.Use this technique to find the pain and fix it. LEARNING OBJECTIVES Summarize the top 10 reasons why people buy, Distinguish problems from trouble in buyer transactions, Ask trouble questions that pinpoint buyer dissatisfaction TARGET AUDIENCE Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Questioning Skills: Finding Problems with STēR Trouble Questions
Delivered Online On Demand
£34.95

Follow-Through: Preventing Buyer's Remorse

5.0(9)

By Chart Learning Solutions

Buyer's remorse is emotional regret after a purchase. Buyer's remorse is a natural human reaction emerging from a sense of caution and doubt over a decision. Understand the causes of buyer's remorse and how you could be in control to prevent buyer's remorse. LEARNING OBJECTIVES Explain the causes of buyer's remorse, Prevent buyer's remorse, Describe how to avoid seller's remorse TARGET AUDIENCE Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Follow-Through: Preventing Buyer's Remorse
Delivered Online On Demand
£34.95

Closing Sales: Confirming Different Buyer Styles

5.0(9)

By Chart Learning Solutions

Understand how you can identify the four buying styles from the definite-maybe buyers, impulse buyers, investigators and hard-bargainers. Discover the various strategies to apply to each of the buying styles and how to manage them. LEARNING OBJECTIVES Describe clues for identifying the four buying styles, Implement strategies how develop behavioral flexibility to confirm more sales, Explain the effects of stress on buying decisions TARGET AUDIENCE Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Closing Sales: Confirming Different Buyer Styles
Delivered Online On Demand
£34.95

Educators matching "Buyer"

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Carbon Magics

carbon magics

London

Carbon Magics is a family owned company offering engineering, research, technology, new product development, and business consultancy services. Our capabilities range from CAD, FEA, R&D, data science, AI and Agritech to Zero carbon and sustainable composites. Our consultants are members and fellows of professional bodies such as Royal Aeronautical Society, Institution of Mechanical Engineers, Association of Accounting Technicians and International Association of Bookkeepers. With such strong experience and professionalism, we can also offer International trade and supply chain services between UK an India. Research and Technology Composite Manufacturing Digital and Data Analytics Product Design and Development Trade Service and Supply Chain Meet-The-Buyer and Distribution Agent Professional Development Leadership Coaching Do You Have Any Projects ? Let’s Talk About Your Business Satisfied Clients 100% Completed Projects 95% Completed Trainings 98% Collaborate With Us Through collaborations with various higher education institutions and other like-minded yet technically savvy start-ups & well-established corporates, Carbon Magics is offering a best-in-class technology research and product development that involves multiple disciplines of complex nature. Hence, we are always open to strategic partnerships in areas such as computer aided design, computational mechanics, finite element analysis, computer aided manufacturing through automation, digital technologies, life cycle cost assessments, sustainable materials, data science and project management. Expansion plans include FinTech, professional services in accounting and finance, continuous professional development and leadership coaching. We offer a seamless process Our collaboration process is seamless and you will just love working with us. We plan as per your requirements Let us know your requirements and we will set up everything accordingly. Sustainable Composites Carbon Magics is leading in research and development of carbon composite products along with natural fibre composites Zero Carbon & AgriTech Carbon Magics is leading in services related to AgriTech and CleanTech Knowledge Base Carbon Magics hosts scholars and academics between India and UK UK-India Trade Carbon magics has a highly experienced team to manage and advise on a vast array of projects Our Clients Said Get A Firsthand Review From Our Clients. Carbon Magics has provided me with a start to end solution for my business. I will keep working with them in Future. - John Smith Have A Question? Don't Hesitate To Contact Us Our Support Team is available to answer all your calls. Blogs Why Carbon-Dioxide emissions in vegetables and fruits crop is so important to farmers and consumers? CM-Logo Carbon Magics COMPANY Shop Success Story Contact Us Facebook Twitter Youtube Instagram Pinterest LINKS Zero Carbon and AgriTech Sustainable Composites UK-India Trade Sitemap CONTACT +44 797 920 5637 connect@carbonmagics.com Suite 1, West 3rd, The Wheelhouse, Bond's Mill, Bristol Road, Stonehouse, Gloucestershire GL10 3RF