94 Business Relationship Management Professional (BRMP) courses

Every successful organisation around the world relies on effective process management. Process managers are responsible for planning, implementing, monitoring, assessing, and optimising a wide range of critical processes, regardless of the size, nature, or objectives of the business. Process management is a position of unique responsibility because it directly contributes to the success or failure of the business as a whole. At the same time, it offers ambitious professionals the opportunity for limitless career advancement. Business process managers with advanced skills and competencies are in high demand worldwide. This BPM : Business Process Management course will give you a thorough understanding of Business Process Management by introducing key concepts, strategies, and in-depth information. This BPM : Business Process Management course will provide real-world knowledge and expertise from industry professionals and practitioners. This exclusive BPM : Business Process Management course is beneficial to both newcomers and existing workforce members. Learning Outcomes After completing BPM : Business Process Management Bundle course, the learner will be able to: * Understand business process management and related concepts. * Understand the evolution of enterprise systems architectures. * Understand business process modelling foundation. * Have a thorough understanding of process orchestrations and process choreographies. * Understand the properties of business processes. * Gain in-depth knowledge of architectures and methodologies. * Understand business process management methodology. Why Choose Business Process Management Bundle Course from Us * Self-paced course, access available from anywhere. * Easy to understand, high-quality study materials. * Course developed by industry experts. * MCQ quiz after each module to assess your learning. * Automated and instant assessment results. * 24/7 support via live chat, phone call or email. * Free PDF certificate as soon as completing the course. ***Courses are included in this BPM : Business Process Management Course * Course 01: Business Process Management * Course 02: Level 4 Copywriting * Course 03: Level 1 Business Management ***Other Benefits of this Course * Free 3 PDF Certificate * Access to Content - Lifetime * Exam Fee - Totally Free * Free Retake Exam [ Note: Free PDF certificate as soon as completing the BPM : Business Process Management course ] Course Curriculum *** BPM : Business Process Management *** Module 1: Introduction to Business Process Management * Motivation and Definitions * Business Process Lifecycle * Classification of Business Processes Module 2: Evolution of Enterprise Systems Architectures * Traditional Application Development * Enterprise Applications and their Integration * Enterprise Modelling and Process Orientation * Workflow Management * Enterprise Services Computing Module 3: Business Process Modelling Foundation * Conceptual Model and Terminology * Abstraction Concepts * From Business Functions to Business Processes * Process Models and Process Instances * Process Interactions * Modelling Process Data * Modelling Organisation * Modelling Operation Module 4: Process Orchestrations * Control-Flow Patterns * Petri Nets * Event-driven Process Chains * Workflow Nets * Graph-Based Workflow Language Module 5: Process Choreographies * Development Phases * Choreography Design * Process Choreography Implementation Module 6: Properties of Business Processes * Data Dependencies * Object Lifecycle Conformance * Structural Soundness * Soundness Module 7: Architectures and Methodologies * Workflow Management Architectures * Flexible Workflow Management * Web Services and their Composition Module 8: Business Process Management Methodology * Methodology Overview * Phases in Detail ------------------------- Assessment Method After completing each module of the BPM : Business Process Management, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this BPM : Business Process Management, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. WHO IS THIS COURSE FOR? This BPM : Business Process Management course is ideal for anyone who desires to enhance their business process management skills. REQUIREMENTS There are no specific requirements for this BPM : Business Process Management because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: * Good command of the English language * Must be vivacious and self-driven * Basic computer knowledge * A minimum of 16 years of age is required CAREER PATH After completing this BPM : Business Process Management course, you will have the knowledge to start a career as: * Business Process Manager * Business Analyst * Entrepreneur * Business Owner CERTIFICATES CERTIFICATE OF COMPLETION Digital certificate - Included

Every successful organization around the world relies on effective Business Process Management. Are you a working professional with a focus on business processes or management who wants to be at the leading edge of various methods for discovering, modeling, analyzing, measuring, improving, optimizing, and automating business processes? Then our Business Process Management course is perfect for you! This comprehensive and up-to-date Business Process Management course is an excellent way to get started in this field. Process managers are responsible for planning, implementing, monitoring, assessing, and optimizing a wide range of critical processes, regardless of the size, nature, or objectives of the business. Business Process Management is a position of unique responsibility because it directly contributes to the success or failure of the business as a whole. At the same time, it offers ambitious professionals the opportunity for limitless career advancement. Business process managers with advanced skills and competencies are in high demand worldwide. This Business Process Management course will provide you with an in-depth understanding of the evolution of enterprise system architectures, business process-management, and an introduction to the business process life cycle. You will also learn how to map business processes using flow charts and diagrams, create business functions, identify function leaders, and properly plan the modeling, monitoring, and optimizing phases. You will be able to recognize and oversee your growth as well as reflect on your experiences while taking our course in order to gain insightful knowledge about who you are and how your goals are changing. This informative Business Process Management course has been designed to be equally beneficial to both newcomers and existing members of the workforce. Business Process Management allows organizations to successfully achieve their goals by effectively utilizing processes. Once processes have been implemented, they must be monitored, evaluated, and optimized to ensure that they continue to meet the objectives for which they were designed. A company that can successfully manage its processes can maintain a competitive advantage while increasing productivity and efficiency, and lowering costs. Learning Outcomes After completing BPM - Business Process Management Bundle course, the learner will be able to: * Understand business process management and related concepts. * Understand the evolution of enterprise systems architectures. * Understand business process modelling foundation. * Have a thorough understanding of process orchestrations and process choreographies. * Understand the properties of business processes. * Gain in-depth knowledge of architectures and methodologies. * Understand business process management methodology. Why Choose Business Process Management Bundle Course from Us * Self-paced course, access available from anywhere. * Easy to understand, high-quality study materials. * Course developed by industry experts. * MCQ quiz after each module to assess your learning. * Automated and instant assessment results. * 24/7 support via live chat, phone call or email. * Free PDF certificate as soon as completing the course. ***Courses are included in this BPM - Business Process Management Course * Course 01: Business Process Management * Course 02: Level 5 Diploma in Risk Management Course * Course 03: Level 5 Diploma in Business Analysis ***Other Benefits of this Course * Free 3 PDF Certificate * Access to Content - Lifetime * Exam Fee - Totally Free * Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Course Curriculum *** BPM - Business Process Management *** Module 1: Introduction to Business Process Management * Motivation and Definitions * Business Process Lifecycle * Classification of Business Processes Module 2: Evolution of Enterprise Systems Architectures * Traditional Application Development * Enterprise Applications and their Integration * Enterprise Modelling and Process Orientation * Workflow Management * Enterprise Services Computing Module 3: Business Process Modelling Foundation * Conceptual Model and Terminology * Abstraction Concepts * From Business Functions to Business Processes * Process Models and Process Instances * Process Interactions * Modelling Process Data * Modelling Organisation * Modelling Operation Module 4: Process Orchestrations * Control-Flow Patterns * Petri Nets * Event-driven Process Chains * Workflow Nets * Graph-Based Workflow Language Module 5: Process Choreographies * Development Phases * Choreography Design * Process Choreography Implementation Module 6: Properties of Business Processes * Data Dependencies * Object Lifecycle Conformance * Structural Soundness * Soundness Module 7: Architectures and Methodologies * Workflow Management Architectures * Flexible Workflow Management * Web Services and their Composition Module 8: Business Process Management Methodology * Methodology Overview * Phases in Detail Assessment Method After completing each module of the BPM - Business Process Management, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for BPM - Business Process Management course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. WHO IS THIS COURSE FOR? This BPM - Business Process Management course is ideal for anyone who desires to enhance their business process-management skills. REQUIREMENTS There are no specific requirements for this BPM - Business Process Management because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: * Good command of the English language * Must be vivacious and self-driven * Basic computer knowledge * A minimum of 16 years of age is required CAREER PATH After completing this BPM - Business Process Management course, you will have the knowledge to start a career as: * Business Process Manager * Business Analyst * Entrepreneur * Business Owner CERTIFICATES CERTIFICATE OF COMPLETION Digital certificate - Included

OVERVIEW This comprehensive course on Stakeholder Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Stakeholder Management comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. HOW WILL I GET MY CERTIFICATE? At the end of the course there will be an online written test which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. WHO IS THIS COURSE FOR? There is no experience or previous qualifications required for enrolment on this Stakeholder Management. It is available to all students, of all academic backgrounds. REQUIREMENTS Our Stakeholder Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. CAREER PATH Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. COURSE CURRICULUM 9 sections • 9 lectures • 02:27:00 total length •Introducing Stakeholder Management: 00:16:00 •Stakeholder Theories: 00:18:00 •Stakeholder Mapping: 00:17:00 •Building Strong Business Relationships With Stakeholders: 00:16:00 •Stakeholder Engagement: 00:18:00 •Stakeholder Engagement Through Effective Communication: 00:27:00 •Monitoring and Evaluating the Engagement: 00:16:00 •Managing Stakeholder Conflict: 00:19:00 •Assignment - Stakeholder Management: 00:00:00

OVERVIEW For the definitive and certified training in Human Resources, take this training and drive your company to its full potential. This comprehensive course offers an in-depth overview of all the factors and practices that control and influence HR in an organisation. The HR Practice Essentials Level 4 course delivers a masterclass in HR principles and will swiftly enable you to become a skilled practitioner in the area. You will be taught how to capture and analyse essential performance statistics. Additionally, you will learn how to support change, recruit staff, reward employees, manage business relations, organise training, and all the other duties that an HR manager will uphold. HOW WILL I GET MY CERTIFICATE? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. WHO IS THIS COURSE FOR? There is no experience or previous qualifications required for enrolment on this HR Practice Essentials Level 4. It is available to all students, of all academic backgrounds. REQUIREMENTS Our HR Practice Essentials Level 4 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. CAREER PATH Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. COURSE CURRICULUM 14 sections • 14 lectures • 04:21:00 total length •Module 01: Introduction to Human Resource: 00:17:00 •Module 2: Employee Recruitment and Selection Procedure: 00:32:00 •Module 3: Skills of an Effective Administrator: 00:17:00 •Module 4: Employee Training and Development Process: 00:22:00 •Module 5: Performance Appraisal Management: 00:19:00 •Module 6: Employee Relations: 00:14:00 •Module 7: Motivation and Counselling: 00:19:00 •Module 8: Ensuring Health and safety at the Workplace: 00:17:00 •Module 9: Employee Termination: 00:15:00 •Module 10: Business Etiquette: 00:21:00 •Module 11: Employer Record and Statistics: 00:11:00 •Module 12: Business Telephone Skills: 00:21:00 •Module 13: Representing Your Boss and Company: 00:36:00 •Assignment - HR Practice Essentials Level 4: 00:00:00

OVERVIEW This comprehensive course on Executive Mini MBA will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Executive Mini MBA comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. HOW WILL I GET MY CERTIFICATE? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. WHO IS THIS COURSE FOR? There is no experience or previous qualifications required for enrolment on this Executive Mini MBA. It is available to all students, of all academic backgrounds. REQUIREMENTS Our Executive Mini MBA is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. CAREER PATH Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- * Open doors of opportunities * Increase your adaptability * Keep you relevant * Boost confidence And much more! COURSE CURRICULUM 2 sections • 17 lectures • 06:15:00 total length •Business Administration: 00:20:00 •Management of Business: 00:20:00 •Functions, Nature and Levels of Management: 00:25:00 •Characteristics of Professional Managers: 00:25:00 •Business Process Management: 00:20:00 •Different Phases of Business Process Lifecycle: 00:40:00 •The Monitoring and Optimising Phase of Business Management: 00:25:00 •Project Management: 00:30:00 •Marketing, Sales and Negotiation: 00:20:00 •Leadership and Critical Thinking: 00:50:00 •Business Relationship and Change Management: 00:20:00 •Human Resource Management: 00:10:00 •Risk Management: 00:15:00 •Business Communications and Report Writing: 00:20:00 •Accounting and Financial Management: 00:20:00 •Payroll Management and Career Opportunity: 00:15:00 •Assignment - Executive Mini MBA: 00:00:00

Accredited by CPD QS | Interactive Lessons | Tutor Support included | Special Price

Level 1 Sales & Marketing with Customer Service & Negotiation Skills Embark on a career-defining journey with our Level 1 course, designed to build foundational expertise in Sales & Marketing. Deepen your understanding of Sales dynamics and Marketing strategies, complemented by exceptional Customer Service skills. Emerge as a skilled professional in Sales & Marketing, equipped with advanced negotiation techniques to excel in the competitive business landscape. Learning Outcomes: * Master foundational concepts in Sales for effective Sales & Marketing. * Understand the core principles of Marketing in the Sales & Marketing arena. * Develop exceptional Customer Service skills for Sales success. * Enhance Sales & Marketing strategies with proficient Negotiation Skills. More Benefits: * LIFETIME access * Device Compatibility * Free Workplace Management Toolkit Sales & Marketing Level 1 Course Syllabus: * 01: Basics of Sales for Sales & Marketing * Delve into the key elements of Sales, understanding the sales process, techniques, and strategies essential for success in Sales & Marketing. * Learn to identify customer needs and effectively present solutions. * 02: Basics of Marketing in Sales & Marketing * Explore fundamental Marketing concepts, including market analysis, brand management, and marketing communication, as they relate to Sales. * Understand how effective Marketing strategies can drive Sales success. * 03: Customer Service Excellence in Sales & Marketing * Acquire skills in Customer Service, crucial for maintaining client relationships and enhancing the Sales process. * Learn to address customer queries and challenges with professionalism and efficiency. * 04: Negotiation Skills for Sales & Marketing Professionals * Develop advanced Negotiation Skills, a vital tool for closing deals and fostering long-term business relationships in Sales & Marketing. * Understand negotiation dynamics and tactics to achieve win-win outcomes.

Elevate your career and job prospects with our Sales and Marketing with Negotiation Skills Level 5 Diploma. Aspiring to climb the corporate ladder? Are you keen on boosting your selling figures? From boutique firms to multinational conglomerates, the demand for skilled professionals in Sales and Marketing has never been greater. With our comprehensive Level 5 Diploma, you'll be ideally placed to tap into this burgeoning market. The course begins with a robust introduction to selling, setting the stage for in-depth selling Growth and Hypnosis modules. Learn how to deliver captivating Presentations and comprehend the synergies and complexities between Sales and Marketing. We've handpicked modules that focus on the nitty-gritty, like dealing with customers and handling objections, to ensure you're battle-ready for the real world of Sales and Marketing. On top of that, we've packed in proven tips and tricks that can skyrocket your selling figures. Equip yourself with the ultimate toolkit in Sales and Marketing. Seize this chance to make Sales and Marketing your stepping stone to an illustrious career. This isn't just a course; it's your passport to becoming a master in this sector. Learning Outcomes * Grasp fundamental Sales and Marketing principles and methodologies. * Hone skills to craft and deliver engaging selling pitches. * Harness advanced techniques in Sales and Marketing negotiations, ensuring win-win outcomes while preserving business relationships. * Enhance communication abilities to foster trust in transactions. * Learn strategies to address and overcome customer objections. * Apply Sales and Marketing theories in real-world scenarios, utilising tips and tricks from the course to enhance performance and drive business growth. The Sales and Marketing with Negotiation Skills Level 5 Diploma offers a comprehensive training package to equip you for a rewarding career in this sector. The course is divided into 11 key modules, each designed to tackle a specific area vital to mastering the world of Sales and Marketing. The journey begins with an Introduction to Selling, laying the groundwork for what follows. It moves on to selling Growth, offering strategies to scale business operations, and delves into the psychological aspects of selling Hypnosis. Other modules, such as selling Presentation and Communication Skills, focus on perfecting your pitch and client interaction. Critical modules like Leverage and Limitations and Sales Negotiations dive deep into strategic parts of Sales and Marketing, teaching you how to maximise gains while being aware of potential pitfalls. By arriving at modules concerning Dealing with Customers and Handling Objections, you'll be well-prepared to face real-world challenges in Sales and Marketing. The course concludes with Tips and Tricks for Sale, arming you with practical advice to elevate your Sales and Marketing career. Enrol now to transform yourself into a Sales and Marketing professional. Show off your new skills with a certificate of completion Hardcopy: * Hardcopy Certificate: £9.99 (FREE UK Delivery) * Hardcopy Transcript: £9.99 CPD 10 CPD hours / points Accredited by CPD Quality Standards MODULE 01: INTRODUCTION TO SALES 13:23 * 1: Introduction to Sales Preview 13:23 MODULE 02: SALES GROWTH 14:35 * 2: Sales Growth 14:35 MODULE 03: SALES HYPNOSIS 12:00 * 3: Sales Hypnosis 12:00 MODULE 04: SALES PRESENTATION 11:24 * 4: Sales Presentation 11:24 MODULE 05: SALES AND MARKETING 16:44 * 5: Sales and Marketing 16:44 MODULE 06: LEVERAGE AND LIMITATIONS 09:23 * 6: Leverage and Limitations 09:23 MODULE 07: COMMUNICATION SKILLS 13:13 * 7: Communication Skills 13:13 MODULE 08: NEGOTIATIONS 17:07 * 8: Sales Negotiations 17:07 MODULE 09: DEALING WITH CUSTOMERS 14:59 * 9: Dealing with Customers 14:59 MODULE 10: HANDLING OBJECTIONS 10:57 * 10: Handling Objections 10:57 MODULE 11: TIPS AND TRICKS FOR SALE 11:36 * 11: Tips and Tricks for Sale 11:36 GET YOUR CPD CERTIFICATE 01:00 * 12: Get your CPD Certificate 01:00 PDF WHO IS THIS COURSE FOR? This Sales and Marketing with Negotiation Skills course is perfect for: * Aspiring Salespersons: Those keen on entering the Sales and Marketing domain. * Established Salespeople: Professionals aiming to refine skills. * Business Owners: Entrepreneurs wishing to boost their strategies. * Marketing Executives: Those wanting a synergised sales and marketing approach. * Team Leaders: Individuals looking to elevate their team's output. * Career Changers: People from varied fields exploring this industry. After completing this course, anyone can later enrol in these courses: * NCFE Level 3 Diploma in Skills for Business: Sales and Marketing * Level 4 Diploma in Sales and Marketing Management (RQF) * Level 2 Award in Underage Sales Prevention (RQF) * Level 5 Certificate in Sales (RQF) REQUIREMENTS Without any formal requirements, you can delightfully enrol in this Sales and Marketing with Negotiation Skills Level 5 Diploma course. CAREER PATH The aim of this exclusive Sales and Marketing with Negotiation Skills course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas: * Sales Manager * Sales Representative * Negotiator * Salesperson * Sales Executive * Administration Assistant

Duration 5 Days 30 CPD hours This course is intended for This is an intermediate course for POWER i administrators, IBM Business Partners, and anyone else who would like practical knowledge of the features and functions supported by BRMS. Overview Describe the major features and functions of BRMS List the steps to install BRMS on a single system or in a BRMS Network environment Implement a previously defined backup and recovery strategy using BRMS Implement a previously defined archival and retrieval plan, including dynamic retrieval, using BRMS Explain how to utilize a tape drive, tape library system, virtual tape, and optical drive with BRMS Implement and use BRMS using the green screen, System i Navigator, and IBM Navigator for i This course covers the features & functions supported by Backup Recovery & Media Services (BRMS). Learn how to perform the supported functions when using a 5250 emulation session, when using System i Navigator, & when using IBM Navigator for i. OVERVIEW OF BRMS * . INSTALLING BRMS * . BRMS POLICIES OVERVIEW * . MEDIA DEVICES AND ENCRYPTION USING SOFTWARE AND HARDWARE * . OVERVIEW AND IMPLEMENTATION OF VIRTUAL TAPE, DVD, AND OPTICAL DEVICE SUPPORT * . CREATING A SIMPLE BACKUP CONTROL GROUP * . BRMS LOG * . SAVING IFS DATA * . WORKING WITH BACKUP LISTS * . PARALLEL SAVE, USER EXITS, AND SAVE-WHILE-ACTIVE * . PERFORMING A BACKUP AND FULL SYSTEM BACKUP * . OTHER BACKUP TOPICS I * . STORAGE LOCATIONS * . CONTAINERS * . MOVE MANAGEMENT * . MEDIA CLASS * . MEDIA POLICIES * . MEDIA TOPICS * . BRMS NETWORKING * . SCHEDULING BRMS JOBS * . DAILY MAINTENANCE * . BRMS REPORTS * . RECOVERY * . TAPE DUPLICATION AND LABEL PRINT * . FUNCTIONAL USAGE * . ARCHIVE * . RETRIEVALTION * . TSM CLIENT AND BRMS ON IBM I * . BRMS ENTERPRISE * . SUMMARY * .

Duration 5 Days 30 CPD hours This course is intended for New users of BSM 9.0 -- 9.2,including:? IT Tools engineers? Database administrators? System administrators? Network administrators? Operations managers? Availability engineers Overview After completing this course, you should be able to:? Identify HP Business Service Management (BSM)deployment scenarios? Monitor application performance and availability fromthe end user perspective? Integrate HP SiteScope with the BSM environment? Monitor the real-time status of Key PerformanceIndicators (KPIs), view performance metrics, and workwith reports containing historical performance data? Configure and work with an IT model to build atopology of your system, populate the model withconfiguration items (CIs) and relationships, and use themodel to measure and manage critical businessprocesses? Create and analyze reports that present and organizespecific data your organization might need? Create and manage service level agreements (SLAs)representing your department contracts with serviceproviders, customers, and internal business units? Perform administrative tasks to enable user access,configure licenses, and enhance system performance? Work with the following applications: End UserManagement (EUM), Business Process Monitor (BPM),SiteScope/System Availability Manager (SAM), Run-Time Service Model (RTSM), BSM applications ? ServiceHealth (SH), MyBSM, Service Level Management (SLM). This entry-level, instructor-led classroom training offers technical personnel, who are new to HP Business Service Management (BSM) 9.0 ? 9.21, the opportunity to develop hands-on experience in applying the fundamental concepts, principles This entry-level, instructor-led classroom training offers technical personnel, who are new to HP Business Service Management (BSM) 9.0 ? 9.21, the opportunity to develop hands-on experience in applying the fundamental concepts, principles