Duration
5 Days
30 CPD hours
This course is intended for
New users of BSM 9.0 -- 9.2,including:? IT Tools engineers? Database
administrators? System administrators? Network administrators? Operations
managers? Availability engineers
Overview
After completing this course, you should be able to:? Identify HP Business
Service Management (BSM)deployment scenarios? Monitor application performance
and availability fromthe end user perspective? Integrate HP SiteScope with the
BSM environment? Monitor the real-time status of Key PerformanceIndicators
(KPIs), view performance metrics, and workwith reports containing historical
performance data? Configure and work with an IT model to build atopology of your
system, populate the model withconfiguration items (CIs) and relationships, and
use themodel to measure and manage critical businessprocesses? Create and
analyze reports that present and organizespecific data your organization might
need? Create and manage service level agreements (SLAs)representing your
department contracts with serviceproviders, customers, and internal business
units? Perform administrative tasks to enable user access,configure licenses,
and enhance system performance? Work with the following applications: End
UserManagement (EUM), Business Process Monitor (BPM),SiteScope/System
Availability Manager (SAM), Run-Time Service Model (RTSM), BSM applications ?
ServiceHealth (SH), MyBSM, Service Level Management (SLM).
This entry-level, instructor-led classroom training offers technical personnel,
who are new to HP Business Service Management (BSM) 9.0 ? 9.21, the opportunity
to develop hands-on experience in applying the fundamental concepts, principles
This entry-level, instructor-led classroom training offers technical personnel,
who are new to HP Business Service Management (BSM) 9.0 ? 9.21, the opportunity
to develop hands-on experience in applying the fundamental concepts, principles