94 Business Relationship Management Professional (BRMP) courses

OVERVIEW Networking has become a crucial factor in the modern workplace. It is the most effective method of developing your business or career and is a key component of your personal brand. This one day course will teach you how to be able to build strong business relationships, develop a level of personal credibility and increase your network of contacts in order to enhance your visibility and create opportunities for yourself and your organisation. DESCRIPTION This training course will help your participants build a professional reputation and develop a network of connections through the two key methods available to them; face-to-face and online. Attendees will discover how to effectively combine these two approaches and create a strategy for networking success that will generate their own community and actively grow their personal network. This will result in an improved performance in their approach to networking and consequently provide opportunities and prospects that will increase their business success. The training provides them with the tools and techniques to both plan a successful, strategic approach to networking and develop their personal communication skills, which will ensure they build effective business relationships. Topics covered: * Why Network? – Establishing the importance of networking with some shocking statistics and an activity that defines the importance of networking to the individual. This is followed by some insight into the key aims of a networking strategy, what puts people off, as well as some personal revelations about networking. * Increase Your Business Presence – Looking at the components of a strong business presence, including; credibility, personal brand, visibility and social capital. * Developing a Networkers Attitude – An exercise that clarifies the perfect attitudes and behaviours of great networkers and comparing the participants against this. Thus identifying areas for development. * Face to Face Networking – An overview and insight into the main types of face to face networking opportunities available with the benefits and pitfalls of each. * Online Networking – An overview of the different social media and online networking tools and how to get the best out of them. Includes; LinkedIn, Twitter, Facebook and online forums. * Communication Skills for Networking Success – Ensuring a good first impression, creating an opening sound bite and writing an online profile that promotes and engages. * Developing a Conversation – Building on the opening sound bite and developing a conversation through good questioning techniques and following a selection of key networking rules. Including an activity to test and practice the skills. * Working a Room – A fun activity that embeds and develops learning while encouraging practice and communication. This activity covers 10 of the main skills required to work a room. * Breaking into a Group – Identifying body language to spot when a group or pair is open to new people entering the conversation or would rather not encourage participation. Knowing how to break into a group, what to say and how to remain professional. * Exiting a Conversation – Developing some techniques to extricate oneself from a conversation without causing embarrassment or rudeness. * The Follow-Up – Using a structure to identify the most important contacts created and establishing when and how to follow up with each group. Includes example follow-up email and a chance to develop their own. * Creating a Network Plan – Participants are provided with a networking action plan to review and complete. This sets them on the journey of developing their networking skills and ensures they have a strategy and goals to target.   WHO SHOULD ATTEND Anyone who is looking to improve their networking performance, or the networking performance of a management or sales team. REQUIREMENTS FOR ATTENDEES No pre-requisites required.

OVERVIEW Account Management is an important role within any organisation. Account Managers are responsible for nurturing customer relationships and increasing sales with their organisation’s key customers. The Account Manager will usually act as a first point of contact for clients; responding to complaints, purchases, project requests and any general queries. Their approach should help maintain client relationships in order to ensure that they continue to use the company for business.  This one day course can help them learn the key skills they need. DESCRIPTION Build a strong account management team that are able to effectively manage customer relationships and drive sales The role of account manager is both important and demanding. The account manager acts as the ‘face’ of the business and should professionally represent the business by creating a strategy for success and delivering a high level of customer service. Account managers need to be effective communicators, needing to both engage with the client and also develop internal relationships to ensure promises are delivered upon. Another key responsibility of the account manager is to identify business opportunities and help drive business results for their company. Account Management can be a very challenging role depending on the number of clients, the range of industries the clients represent, and the nature and attitude of the client. The main focus of the role is to provide continual client service to clients, this may include quarterly or annual business reviews, additions to the account in terms of extra services supplied plus face-to-face and online meetings, on a regular basis. The Account Manager will also be responsible for delivering high levels of client service to ensure that clients do not leave and will need to create a strategy around this. This strategy will depend on the type of client in terms of size of the business commitment, Key Performance Indicators plus contractual agreements which may dictate the framework for the relationship. Building a personal relationship as well as a business one is key to becoming an effective Account Manager. After all, “It is easier to fire a business associate or employee than it is to fire a friend”. Why should people attend this training course? Well, just imagine if your employees were better able to: * Build effective business relationships with clients and help drive sales performance. * Add value to clients and help ensure their requirements are met or exceeded. * Measure the performance of their key accounts and adapt their approach accordingly. * Understand the key attributes required for success and work on developing them. * Set a strategy for sales success and create action plans for pre-defined goals. * Monitor and measure their own performance and set their own targets. Ultimately, this training course will help employees to focus on what is required to succeed in the role of account manager, building a strategy with clear actions and helping the organisation to business success. WHO IS THIS COURSE FOR? This Account Management training course is for anyone that works in an account management role or relevant sales function and will assist the participants in improving their working practices, developing customer relationships and in turn increasing business performance and sales success. REQUIREMENTS FOR ATTENDANCE Prior sales experience is recommended, but an awareness of the sales process as a minimum will suffice.

Boost your customer service, administrative, and back-office skills by getting certified in KYC and CDD by AGRC! This certificate will provide you with the tools and knowledge required to become an invaluable member of any institution’s client onboarding and customer retention process. A key concern and significant risk for financial institutions remain the possibility of unknowingly becoming complicit in money laundering actions, where illegitimate money is moved into legitimate institutions. In order to mitigate such risk, FIs have strengthened their internal control systems by increasingly making use of Know Your Customer (KYC) and Customer Due Diligence (CDD) requirements, as part of their anti-money laundering (AML) strategies. -------------------------------------------------------------------------------- Study method Distance learning, self-paced Duration 25 hours Access to content 360 days Certification Certificate in Know Your Customer & Customer Due Diligence Additional info Exam(s) / assessment(s) is included in price -------------------------------------------------------------------------------- DESCRIPTION About the Certificate KYC/CDD is a critical element for effectively managing the risks posed by potential clients (thus protecting the organization against criminals, terrorists, and Politically Exposed Persons (PEPs) who might present a higher risk) and possible dubious actions by existing customers that need to be regularly reassessed. This certificate course provides essential knowledge for KYC and CDD procedures which are key tools in assessing customer risk and a legal requirement to comply with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) laws. Effective KYC/CDD involves knowing a customer’s identity and their financial activities, ongoing monitoring of business activities, and identifying and mitigating the AML/CFT risk a business relationship may pose on the regulated entity. Expected Learning Outcomes • Understand the importance of adopting effective KYC/CDD policies and procedures in a regulated entity • Review international guidance on the essential elements of KYC standards and the applicable regulatory framework • Have the ability to establish and maintain a solid KYC/CDD programme • Successfully assess the different levels of KYC/CDD that can be applied by an entity • Efficiently deal with higher risk situations and cases in an effective manner • Have a practical perspective on the adverse effects that can result from lack of efficient KYC/CDD procedures Topics covered • An introduction to KYC/Customer Due Diligence (CDD) • The value of Customer Due Diligence (CDD) • CDD: Establishing and maintaining a strong CDD programme • CDD in higher risk situations and record keeping requirements • AML Case Studies Format • Register at any time for this online, open Certificate • Study in your own time and at your own pace (you have up to 3 months to complete) • Assessed by online multiple-choice exam What is included • 25 hours of self-paced online interactive learning including analysis of 7 practical case studies • 1-year free AGRC membership • Online Exam and AGRC Certificate WHO IS THIS COURSE FOR? This course is addressed to all individuals who practice KYC, CDD as well as Anti-Money Laundering such as Compliance/AML Managers in Banks, Investment Firms, Investment Funds, Trust Service Corporate Providers and Lawyers. REQUIREMENTS No previous knowledge or experience is required though it is assumed that participants have good knowledge of English and sound educational background CAREER PATH Head of Back Office, Head of Customer Support, Compliance Assistant, Compliance Officer, AML Officer, MLRO.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. 1 - UNDERSTANDING CUSTOMER SERVICE * Describe Customer Service Benefits * Recognize the Importance of Internal Customer Service * Identify How Customer Service Benefits You * Excel with Customer Service 2 - IDENTIFYING HOW CUSTOMERS DEFINE THE SUCCESS OF YOUR COMPANY * Recognize Trends in Customer Service * Identify Criteria for Customer Satisfaction 3 - INCREASING CUSTOMER SATISFACTION * Identify Characteristics of the Personal Touch * Create Lasting Positive Impressions on Your Customers 4 - PROVIDING FACE-TO-FACE CUSTOMER SERVICE * Identify Categories of Face-to-Face Contact * Understand the Critical Success Factors in Face-to-Face Customer Service * Identify the Characteristics of Active Listening 5 - PROVIDING REMOTE CUSTOMER SERVICE * Identify Remote Customer Service Communication Channels * Apply Remote Customer Service Best Practices 6 - ENGAGING DIFFICULT CUSTOMERS * Serve Difficult Customers * Manage Angry Customers * Deal with Difficult or Unhelpful Colleagues 7 - INCREASING CUSTOMER LOYALTY * Optimize Moments of Truth * Recognize the Value of Customer Complaints * Identify the Stages of the Service Recovery Process

Boost your customer service, administrative, and back-office skills by getting certified in KYC and CDD by AGRC! This certificate will provide you with the tools and knowledge required to become an invaluable member of any institution’s client onboarding and customer retention process.

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Business Management and Administration bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 33 course mega bundle that will exceed your expectations within your budget. The Business Management and Administration related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Business Management and Administration bundle will help you build a solid foundation to become a proficient worker in the sector. This Business Management and Administration Bundle consists of the following 30 CPD Accredited Premium courses - * Course 01: Successful Business Networking Skills Course * Course 02: Make Business Plans: Forecasting and Budgeting * Course 03: Business Management * Course 04: Diploma in Executive & Business Process Management * Course 05: Business Analysis Level 3 * Course 06: B2B Business Development: Strategies for Sustainable Growth * Course 07: Strategic Business Management * Course 08: Logistics Management and Lean Production Principles * Course 09: Professional Digital Marketing Diploma * Course 10: Quality Management * Course 11: Professional Crisis Management Certificate * Course 12: Strategic Planning and Implementation * Course 13: Stakeholder Management * Course 14: Supply Chain Management * Course 15: Sage 50 Accounts Training * Course 16: Purchasing & Procurement * Course 17: Lean Six Sigma White Belt course * Course 18: SAP Controlling (CO) - Product Costing S4HANA * Course 19: Business Intelligence and Data Mining * Course 20: Fundamentals of Business Analysis * Course 21: Business Administration and Financial Management Level 2 Certification * Course 22: Business Performance Management * Course 23: Managing Budget: Financial Statements and Money Management * Course 24: Business Analysis Level 3 * Course 25: Xero Accounting & Bookkeeping * Course 26: Quickbooks Bookkeeping - Starting A New Company File * Course 27: Ultimate Social Media Marketing course * Course 28: The Business Intelligence Analyst Course * Course 29: Business Law * Course 30: Office Skills and Administration 3 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- * Course 01: Diploma in Career Development and Passion * Course 02: Effective CV Writing: Crafting Impressive Resumes * Course 03: Interview Skills: Ace the Interview Learning Outcome This tailor-made Business Management and Administration bundle will allow you to- * Uncover your skills and aptitudes to break new ground in the related fields * Deep dive into the fundamental knowledge * Acquire some hard and soft skills in this area * Gain some transferable skills to elevate your performance * Maintain good report with your clients and staff * Gain necessary office skills and be tech savvy utilising relevant software * Keep records of your work and make a report * Know the regulations around this area * Reinforce your career with specific knowledge of this field * Know your legal and ethical responsibility as a professional in the related field Career Path You can Explore * Business Manager * Administrative Assistant * Office Manager * Operations Manager * Human Resources Manager * Executive Assistant * Project Manager * Marketing Manager * Financial Analyst * Account Manager * Business Analyst * Sales Manager * Customer Service Manager * Management Consultant * Procurement Manager * Compliance Officer * Supply Chain Manager * Risk Manager * Event Planner * Facilities Manager * Business Analyst * Project Manager * Marketing Manager * Human Resources Manager * Sales Manager * Operations Manager * Account Manager * Executive Assistant * Supply Chain Manager * Risk Analyst This Business Management and Administration Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Course 01: Successful Business Networking Skills Course * Develop effective networking strategies to build valuable professional connections. * Enhance communication skills to establish rapport and credibility at networking events. * Learn how to leverage networking opportunities to advance career or business prospects. Course 02: Make Business Plans: Forecasting and Budgeting * Understand the key components of a comprehensive business plan. * Gain proficiency in forecasting and budgeting techniques for business planning. * Analyze potential challenges and risks in business planning. Course 03: Business Management * Grasp fundamental principles of effective business management. * Develop leadership and organizational skills. * Learn how to manage resources efficiently to achieve business objectives. Course 04: Diploma in Executive & Business Process Management * Gain expertise in executive-level decision-making processes. * Understand and implement efficient business processes. * Learn strategies for continuous improvement in business operations. Course 05: Business Analysis Level 3 * Acquire advanced skills in business data analysis. * Develop expertise in stakeholder management and requirement gathering. * Implement effective business solutions based on comprehensive analysis. Course 06: B2B Business Development: Strategies for Sustainable Growth * Understand the nuances of B2B market dynamics. * Develop strategies to grow and sustain business-to-business relationships. * Learn to evaluate and leverage opportunities in the B2B marketplace. Course 07: Strategic Business Management * Master the art of formulating, implementing, and evaluating cross-functional decisions. * Develop a long-term vision and direction for an organization. * Understand the strategic management process and its relevance in a globalized business environment. Course 08: Logistics Management and Lean Production Principles * Understand key concepts in logistics and supply chain management. * Implement lean production principles for efficiency. * Manage logistics operations to ensure timely delivery and resource optimization. Course 09: Professional Digital Marketing Diploma * Master digital marketing tools and platforms. * Develop data-driven marketing strategies. * Understand the role of digital marketing in modern business and how to measure its effectiveness. Course 10: Quality Management * Gain expertise in quality assurance and control. * Understand various quality management standards and practices. * Learn to implement a culture of continuous quality improvement. Course 11: Professional Crisis Management Certificate * Develop skills to anticipate and manage business crises. * Learn to create effective crisis communication plans. * Understand the importance of reputation management during and after crises. Course 12: Strategic Planning and Implementation * Master the process of strategic formulation and execution. * Develop techniques to monitor and evaluate strategic plans. * Understand the challenges and pitfalls in strategic planning. Course 13: Stakeholder Management * Understand the importance of stakeholder relationships in business. * Develop strategies to engage and manage various stakeholder groups. * Learn how to prioritize and address stakeholder concerns effectively. Course 14: Supply Chain Management * Grasp the complexities of modern supply chains. * Develop strategies to optimize supply chain operations. * Understand the role of technology in supply chain management. Course 15: Sage 50 Accounts Training * Become proficient in the Sage 50 accounting software. * Understand financial record-keeping and reporting using Sage 50. * Learn to troubleshoot common issues and optimize the software for business needs. Course 16: Purchasing & Procurement * Master the principles of efficient purchasing and procurement. * Develop negotiation skills with vendors. * Understand the strategic importance of procurement in cost management. Course 17: Lean Six Sigma White Belt course * Understand the basics of Lean and Six Sigma methodologies. * Learn to identify areas for process improvement. * Acquire tools and techniques for waste reduction and process enhancement. Course 18: SAP Controlling (CO) - Product Costing S4HANA * Become proficient in the SAP CO module, focusing on product costing. * Understand how to integrate product costing with other SAP modules. * Gain expertise in using S4HANA for advanced cost analysis. Course 19: Business Intelligence and Data Mining * Master tools and techniques for data mining and analysis. * Understand the role of business intelligence in decision-making. * Learn to transform raw data into actionable insights. Course 20: Fundamentals of Business Analysis * Grasp the core principles of business analysis. * Develop skills in requirement gathering and stakeholder management. * Understand the role of a business analyst in various industries. Course 21: Business Administration and Financial Management Level 2 Certification * Master administrative and managerial responsibilities in a business setting. * Understand financial management principles and their application. * Learn to make informed financial decisions to ensure business growth. Course 22: Business Performance Management * Understand key performance indicators (KPIs) and their relevance. * Develop strategies to monitor, evaluate, and enhance business performance. * Learn to set and achieve performance targets. Course 23: Managing Budget: Financial Statements and Money Management * Master the art of budgeting for businesses. * Understand financial statements and their importance. * Develop skills in money management to ensure financial stability. Course 24: Business Analysis Level 3 * Dive deeper into advanced methodologies in business analysis. * Master tools and software used for in-depth data analysis. * Develop strategies to integrate business analysis outcomes in decision-making processes. Course 25: Xero Accounting & Bookkeeping * Become proficient in the Xero accounting software. * Understand the nuances of bookkeeping and financial reporting using Xero. * Gain skills to optimize the software for diverse accounting needs. Course 26: Quickbooks Bookkeeping - Starting A New Company File * Master the initial setup and configuration of a new company file in Quickbooks. * Understand best practices for bookkeeping using Quickbooks. * Learn to manage and analyze financial data effectively within the platform. Course 27: Ultimate Social Media Marketing course * Understand the dynamics of various social media platforms. * Develop strategies to optimize social media marketing campaigns. * Learn to analyze and measure the effectiveness of social media campaigns. Course 28: The Business Intelligence Analyst Course * Dive deep into the role of a business intelligence analyst. * Master tools and techniques for advanced data analysis. * Understand the integration of business intelligence insight. CPD 330 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Business Management and Administration bundle! This bundle is also ideal for professionals looking for career advancement and further enrol in: * Level 5 Diploma in business and management * Level 3 National Extended Diploma in Business * Level 3 Diploma - Business Studies * Level 3 Diploma in Business (RQF) * CMI Level 3 Diploma in Principles of Management and Leadership * Level 4 Diploma in Business and Management * Level 5 Diploma in Business and Management * Level 6 Diploma in Business Management * Level 7 Diploma - Business Management * EDI Business Management * FdA Business and Management * Level 2 Certificate in Principles of Business Administration (RQF) * Level 2 Certificate in Principles of Business Administration (VRQ) * Level 2 Certificate in Principles of Business and Administration (RQF) REQUIREMENTS To participate in this course, all you need is - * A smart device * A secure internet connection * And a keen interest in Business Management and Administration CAREER PATH * Retail Manager * IT Manager * Financial Manager * Quality Assurance Manager * Business Development Manager * Public Relations Manager * Education Administrator * Healthcare Administrator * Compliance Manager * Property Manager * Office Coordinator * Training Manager * Supply Chain Analyst * Inventory Control Specialist * Operations Coordinator * Customer Service Supervisor * Contracts Administrator * Business Operations Analyst CERTIFICATES CPDQS DIGITAL CERTIFICATE & TRANSCRIPT INCLUDED FOR THE TITLE COURSE ONLY Digital certificate - Included After studying the course materials, you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim One Digital Certificate & Transcript for the title course completely free of cost. The cost for additional digital certificates is •4.99 each. CPD CERTIFIED PRINTED HARDCOPY CERTIFICATE (PER UNIT) Hard copy certificate - •8 * FREE UK Delivery * International Delivery +• 10.00 The price for each Printed Hardcopy Transcript is •9.99. * FREE UK Delivery * International Delivery +• 10.00 Student ID Card is included in the price, excluding shipping fees. * UK Delivery •4 * International Standard +• 8.00

CIEH Level 2 Food Safety in manufacturing. Delivered online (Zoom) by a live tutor. Exam and Certificate fee included in the price.

CPD accredited Level 2 HACCP & Food Safety course. Delivered online (Zoom) by a live tutor. Exam and Certificate fee included in the price.

CIEH Level 2 Foundation HACCP certificate in manufacturing. Delivered online (Zoom) by a live tutor. Exam and Certificate fee included in the price.

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access