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36 Business Manager courses delivered Live Online

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ICA Internal Auditor for Compliance Management Systems

By International Compliance Association

Achieving certification for Compliance Management Systems (ISO 37301:2021) through an external audit process to help you identify, prevent and address compliance risks within your organisation provides a range of benefits. What if you could gain the expertise to conduct internal audits in-house, to not only successfully complete ISO certification, but allow you to continue to monitor your adherence to that certification standard? 'Prove your competency to the wider compliance industry.' Created by UKAS accredited ISO certification experts, this wholly unique, internationally focussed, 2-day online internal auditor training course is a fantastic way to develop your in-house expertise and allow your team to attain the competence they need to maintain and continually improve your management system. * A cost-effective route, negating the need to hire external consultants * Avoid closing a business for what might be a lengthy audit * Prove your ' culture of compliance', and in turn, strengthen your 2nd and 3rd lines of defence * Add additional skills to your CV, demonstrating your commitment to best practice while gaining a competitive advantage for your organisation. 'Don't just tick the boxes, demonstrate a culture of compliance.' Ensure you are fully compliant with relevant legislation and regulation and give confidence to the regulators, your partners, and clients that you have processes in place to comply with the law. * Developing knowledge of compliance management system standards/normative documents * Developing knowledge of ICA Audit (certification body's) processes * Developing knowledge of relevant business sectors * Developing knowledge of business management practices and how they integrate into business activities * Developing knowledge of audit principles, practices, and techniques * Developing knowledge of client products, processes, and organization * Developing language skills appropriate to all levels within the client organization * Developing notetaking and report-writing skills * Developing presentation skills * Developing interviewing skills

ICA Internal Auditor for Compliance Management Systems
Delivered Online
Dates arranged on request
£1095

Diploma in Business Management (with weekly Zoom meetings)

By Constant Professional Institute, LLC

Earn a respected and highly recognized diploma as you sharpen your skills in english/spanish multicultural frameworks for social, official and business arenas

 Diploma in Business Management (with weekly Zoom meetings)
Delivered Online
Dates arranged on request
£630

Salesforce Manage and Merchandise a B2C Commerce Cloud Store - Extended (CCM101)

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for This class is ideal for merchants, marketers, and content managers who want to learn more about using B2C Commerce Cloud Business Manager to manage end-to-end business operations for a Commerce Cloud storefront. This course is also useful for developers preparing for the B2C Commerce Developer certification, providing information on working with a B2C site and data management using Business Manager. Overview Organize a storefront using catalogs, categories, products, pricing, and search refinements. Improve results in search engines using SEO best practices. Improve on-site search using the search index, Einstein Search dictionaries, and sorting rules. Entice and target online shoppers using customer groups, qualifiers, campaigns, and promotions. Create shopper experiences using content slots, Page Designer, and Einstein Recommendations. Leverage analytics and reports to determine success. Create A/B tests to make decisions on storefront experiences. Discover how to present products in a compelling way on a B2C Commerce Cloud storefront so you can turn customers into repeat customers. In this 5-day extended* class, you?ll learn how to improve conversion rates and increase the average order size of shoppers. Our B2C Commerce Cloud experts will walk you through how to organize an existing site, use best practices in search and online marketing, enhance the shopper experience, and leverage analytics to understand what products are selling best and why. NOTE: This course does not include site creation, programming, or site design. This class is taught using the SFRA reference architecture site and not the client?s specific site. Client specific site is used during the Launch Readiness Bootcamp conducted by Services. GETTING STARTED * Introductions * Housekeeping * B2C Commerce Overview SHOP ORGANIZATION * Explain How Catalogs Work * Create Categories * Manage Products * Manage Pricing & Inventory * Configure Search Refinements SEARCH & SORT * Manage Search Engine Optimization * Implement Searchandizing Strategies ONLINE MARKETING * Use Qualifiers (coupon codes, source codes, customer groups) * Create Promotions * Create and Manage Campaigns * Refine Campaigns SHOPPER EXPERIENCE * Identify Content Management Basics * Create and Manage Content Slots * Create a Page Using Page Designer * Identify Einstein Recommender Types and Related Strategies ANALYSIS AND OPTIMIZATION * View Production Reports * Create an A/B Test

Salesforce Manage and Merchandise a B2C Commerce Cloud Store - Extended (CCM101)
Delivered on-request, onlineDelivered Online
Price on Enquiry

LEAN SIX SIGMA GREEN BELT

By EduHubInstitute

We offer the most advanced “Certified Six Sigma Green Belt Course” as per the curriculum outline of The ASQ Body of Knowledge and accredited by top international Lean & Six Sigma accreditation bodies. -------------------------------------------------------------------------------- Six Sigma Green Belt Deliverables: * 22+ hours of Instructor-led interactive virtual classroom session on the weekend * Access to 45+ hours of Module based Six Sigma lectures via LMS * 100+ Toolkits and Project Templates for Analysis and Implementation * Soft copy of Lean Six Sigma Green Belt Body of Knowledge * Live Data-oriented project, with Scenario and Analysis Methodology * 20+ Dummy Projects and Case studies for Lean Six Sigma Application * Support via subject expert through telephonic discussion on the weekend * Sample Questions and Examination Guide for Certification Preparation * Pre and Post assignments for process groups and knowledge areas * Project implementation support and Data visualization using MINITAB PRO * CLSSGB certification examination anytime within the 90 days course duration * Certification Validation Tool for third-party credentials validation -------------------------------------------------------------------------------- PARTICULARS Duration (Hours) 1. Define Phase222. Measure Phase143. Analyse Phase204. Improve Phase75. Control Phase7 Total Duration 70 (Hours) -------------------------------------------------------------------------------- Introduction Become an expert in six sigma methodology by getting hands-on knowledge on DMAIC, Project Charter, Process Capability, FMEA, Sigma calculation, Test of Hypothesis, Control Charts, VSM, JIT using real case scenarios and real-life examples. Lean and DMAIC methodologies using live projects. The Six Sigma Certification is accredited by The Council for Six Sigma Certification. The certification also acknowledges the BOK outline of The American Society for Quality, USA. The course features world-class content with live projects and MINITAB PRO driven data analysis training with end to end support in project implementation by Master Black Belt Experts and Trainers. WHAT IS SIX SIGMA CERTIFICATION? A person with Six Sigma certification has problem-solving abilities. Someone may gain Green Belt, Black Belt or Master Black Belt certification. The higher certification one attains, the more is the ability to solve complex organizational problems. Six Sigma certification is a process of individual’s knowledge validation using a classification system, generally referred to as "Belts" (Green Belt, Black Belt, Master Black Belt) This verification test individual commands over six sigma methodology and tools. The belt classification shows the position these certified individuals would occupy in an organizational structure and job roles. Six Sigma Green Belt training is especially for the future project leaders of Lean Six Sigma projects. We deliberately mix non-profit with profit participants. There will then be fun, useful discussions and knowledge exchanges during the training sessions. In addition, there are also many self-employed people who follow the LSS Green Belt training to increase their expertise as in a trimmer. What do you do to get the Six Sigma Green Belt certificate? Our Six Sigma Green Belt training consists of a number of components: * Training: in an intensive training program you learn the background of Lean and Six Sigma and we put what we have learned into practice with different simulations. * Extra: With our Body of Knowledge and whitepapers you place what you have learned in a theoretical framework. The program also contains various homework assignments, in which we focus, among other things, on the use of MINITAB PRO. * Follow-up: During the training, you will receive an access code to an e-learning module. You can pass the substance again in an interactive way. * Exam: On the last training day you will make the CLSSGB Green Belt exam. If you succeed, you will immediately receive the official Certified Lean Six Sigma Green Belt certification. GLOBAL RECOGNITION OF YOUR CERTIFICATION:   -------------------------------------------------------------------------------- Agenda OVERVIEW OF SIX SIGMA AND THE ORGANIZATION * Six Sigma and organizational goals * Value of six sigma * Organizational goals and six sigma projects * Organizational drivers and metrics * Lean principles in the organization * Lean concepts * Value-streaming mapping * Design for six sigma (DFSS) methodologies * Roadmaps for DFSS * Basic failure mode and effects analysis (FMEA) * Design FMEA and process FMEA   DEFINE PHASE * Project identification * Project Selection * Process elements * Benchmarking * Process inputs and outputs * Owners and stakeholders Voice of the customer (VOC) * Customer identification * Customer data * Customer requirements Project Management Basics * Project charter * Project scope * Project metrics * Project planning tools * Project documentation * Project risk analysis * Project closure * Management and planning tools * Business results for projects * Process performance Communication * Team dynamics and performance * Team stages and dynamics * Team roles and responsibilities * Team tools * Team Communication  MEASURE PHASE * Process analysis and documentation * Probability and statistics * Basic probability concepts * Central limit theorem, Statistical distributions, Collecting and summarizing data * Types of data and measurement scales * Sampling and data collection methods * Descriptive statistics * Graphical methods * Measure Phase (contd E. Measurement system analysis (MSA) F. Process and performance capability * Process performance vs. process specifications * Process capability studies * Process capability (Cp, Cpk) and process performance (Pp, Ppk) indices * Short-term vs. long-term capability and sigma shift   ANALYZE PHASE * Exploratory data analysis * Multi-vari studies * Correlation and linear regression B, Hypothesis testing * Basics Tests for means, variances, and proportions * Introduction to MINITAB Data analysis IMPROVE PHASE OF SIX SIGMA * Design of experiments (DOE) * Basic terms, DOE graphs, and plots * The root cause analysis * Lean Tools 1. Waste elimination 2. Cycle-time reduction 3. Kaizen and kaizen blitz V1.   CONTROL PHASE * Statistical process control (SPC) * SPC Basics * Rational subgrouping * Control charts * Control plan * Lean tools for process control * Total productive maintenance (TPM) * Visual factory PROJECT IMPLEMENTATION & SUPPORT * MINITAB Practice and guidance for project * Project implementation support * Templates and Toolkits application for Project work * Support on Data Project, Implementation and project completion -------------------------------------------------------------------------------- Benefits FROM THE COURSE * Learn the principles and philosophy behind the Six Sigma technique * Learn to apply statistical methods to improve business processes * Design and implement Six Sigma projects in a practical scenario * Learn the DMAIC process and various tools used in Six Sigma methodology * Knowledge of Six Sigma Green Belt Professional enables you to understand real-world business problems, increase an organization's revenue by streamlining the process, and become an asset to an organization * According to Villanova University, employers such as United Health Group, Honeywell, GE and Volkswagen have been actively seeking professionals with Six Sigma to fill a variety of positions * The Training enhances your skills and enables you to perform roles like Quality Manager, Quality Analyst, Finance Manager, Supervisor, Quality Control, etc. * According to Indeed.com, the national average salary for a Six Sigma Green Belt is $72,000 per year in the United States.   FROM THE WORKSHOP * Instructor LED training by Six Sigma Black Belt and Master Belt experts to make candidate learn the real scenario of six sigma tools and methodology * Learn the principles and philosophy behind the Six Sigma method * Dummy project by instructors to make candidate get a hands-on six sigma projects * Downloadable Six Sigma PPT & Six Sigma PDF * Industry Based case studies * High-Quality training from an experienced trainer * The Program extensively uses Minitab, specialized statistical software. It provides you with a thorough knowledge of Six Sigma philosophies and principles (including supporting systems and tools). * Know about six sigma certification cost and six sigma green belt certification cost. -------------------------------------------------------------------------------- Who should attend? The Six Sigma program is designed for professionals and students who want to develop the ability to lead process improvement initiatives. Six Sigma tools and process is widely used in all business processes. Six Sigma is applicable in all industry and in all functional areas. An indicative list of participants in our Green Belt program could include: * Financial/business analyst * Commodity manager * Project manager * Quality manager * Production manager * Production Engineer * Business development manager * Manufacturing process engineer * Continuous improvement director * Business managers or consultants * Project manager/Program Manager * Director or VP of operations * CEO, CFO, CTO -------------------------------------------------------------------------------- Certification On successful completion of the course and course requisites, the candidate will receive Internationally recognized Six Sigma Green Belt Certification. This course offers Six Sigma Certification Validation Tool for Employers Your Six Sigma Certification Validation Tool can be used by employers, clients and other stakeholders to validate the authenticity of your Six Sigma Certifications you have received. Using the programming code located on your certified LSSGB certification, one can see all your training and certification details online.

LEAN SIX SIGMA GREEN BELT
Delivered on-request, onlineDelivered Online
£199.99

Salesforce B2C Commerce Developer with SFRA (CCD102)

By Nexus Human

Duration 4 Days 24 CPD hours This course is intended for Developers who have: At least two years of experience with Java or JavaScript programming Familiarity with the jQuery library and JSON syntax Overview When you complete this course, you will be able to: Create cartridges to add reusable functionality to a site. Use JavaScript controllers to add business logic to a site. Create reusable code using ISML templates. Use content slots and page designer to improve the appearance and flexibility of a site. Use B2C Commerce Script in ISML templates and script files. Use the Forms Framework to control the validation, rendering, and storing of consumer-entered values. Create hooks to configure functionality that is called a specific event. Measure and ensure site performance. Install and use SFRA command line tools to perform testing. This course introduces the core programming concepts, relevant files, and scripting language for Salesforce B2C Commerce. It is a must for developers new to Salesforce B2C Commerce and experienced developers looking to ramp up on Storefront Reference Architecture. Using real-world scenarios, this course covers how to customize the Storefront Reference Architecture and modify a B2C Commerce Cloud storefront. OVERVIEW OF B2C COMMERCE * Salesforce B2C Commerce Overview * Storefront Reference Architecture Overview * Business Manager Organization GETTING STARTED * Accessing Storefront Reference Architecture * Creating a Workspace * Creating a Server Connection * Navigating Cartridges CARTRIDGESCARTRIDGES * Cartridge Types * Cartridge Path * Working with Plugin Cartridges * Using a Custom Storefront Cartridge CONTROLLERS * Introduction to JavaScript Controllers * Creating a JavaScript Controller * Script & JavaScript Controller Debugging * Middleware Functions * B2C Commerce Script API MODELS * Introduction to Models * Extending Models ISML * ISML Tags and Expressions * Reusing Code in Templates * Conditional Statements & Loops * Resource API & Resource Bundles CONTENT SLOTS * Creating & Configuring Content Slots * Content Link Functions PAGE DESIGNER * Introduction to Page Designer * Business & Developer Tasks * Creating Custom Components FORMS FRAMEWORK * Custom & System Objects * XML Metadata File * Server-Side Validation Script * ISML Form Template * Custom Logging * Client-Side Validation Script SITE MAINTENANCE * Site and Page Caching * Site Performance STOREFRONT REFERENCE ARCHITECTURE TOOLS * GitHub * NPM Tools * Functional and Unit Tests

Salesforce B2C Commerce Developer with SFRA (CCD102)
Delivered on-request, onlineDelivered Online
Price on Enquiry

Negotiation skills (In-House)

By The In House Training Company

Any successful business manager will tell you that you never get the deal you deserve - you always get the deal you negotiate! This two-day workshop includes recent research and practical techniques from the Harvard Business School Negotiation Project and provides a unique opportunity to learn and practice these skills in a safe environment using up to date materials and life-like practice negotiation case studies. This course will help participants to: * Understand the basics of negotiation * Develop negotiating skills * Increase their business acumen * Develop their communication skills * Learn the models, techniques and tools for an effective negotiation * Identify the barriers to agreements * Close the deal 1 WHAT IS NEGOTIATION? * Key skills for negotiation * Types of negotiation * Win-lose negotiations versus Win-win negotiations * Wise agreements and Principled Negotiation 2 FOUR KEY NEGOTIATING CONCEPTS * BATNA - Best alternative to negotiated agreement * Setting your reservation price * ZOPA - Zone of possible agreement * Creating and trading value 3 BUSINESS ACUMEN * Understanding pricing, gross margins and profit * Knowing the key points on which to negotiate 4 A FOUR PHASE MODEL FOR NEGOTIATION * Nine steps to successful planning * Discussing a deal - creating and claiming value * Making and framing proposals * Bargaining for the winning deal 5 EFFECTIVE COMMUNICATION * Effective questioning * Active listening skills * Understanding and interpreting body language * Barriers to effective communication 6 UNDERSTANDING INFLUENCE AND PERSUASION * Influencing strategies * Ten proven ways to influence people * Six universal methods of persuasion * Understanding why people do business with other people 7 NEGOTIATING TACTICS * Tactics for win-lose negotiations * Tactics for win-win negotiations * Effective team negotiating * Understanding and using powerv * What do you do when the other side has more power? 8 BARRIERS TO AGREEMENT * Common barriers to agreement * The Negotiators Dilemma * Dealing with die-hard negotiators * Dealing with lack of trust 9 POTENTIAL BARRIERS TO CROSS-BORDER AGREEMENTS * Understanding business methods and practice in other cultures * Figuring out who has the power and who makes decisions * Recognising and dealing with cultural differences * What's OK here might not be OK there 10 CLOSING THE DEAL * Four steps to closing the winning deal

Negotiation skills (In-House)
Delivered in-person, on-request, onlineDelivered Online & In-Person in Harpenden
Price on Enquiry

Business Coaching for Creatives

By EMILY MAGUIRE

If you're just starting a business, looking to re-energise a current business, need small business help and support or are seeking to take your business to the next level, together, we can develop strategies towards achieving your goals.

Business Coaching for Creatives
Delivered on-request, onlineDelivered Online
£150

Salesforce Architect B2C Commerce Solutions (ARC300)

By Nexus Human

Duration 4 Days 24 CPD hours This course is intended for This class is designed for experienced B2C Commerce Technical Leads, Solution Architects, B2C Commerce Developers, Technical Directors, Owners of Technical Design and Quality Implementations, and anyone looking to earn their Salesforce B2C Commerce Architect credential. We recommend earning the Salesforce B2C Commerce Developer credential, or having equivalent experience, prior to attending this class. Overview When you complete this course, you will be able to: Familiarize yourself with B2C Commerce Cloud and industry best practices Understand ecommerce platform migration strategies Design B2C Commerce implementations that scale gracefully Design multi-site and multi-region solutions Maximize success on the B2C Commerce Architect Exam In this 4-day, expert-led class, learn the industry-standard steps to take a B2C Commerce site through the complete implementation lifecycle. Through expert-led demo, hands-on exercises, and workshops, learn how to design and build secure, scalable B2C Commerce sites that address real-world customer requirements and deliver better digital commerce experiences. DISCOVERY AND DESIGN * Assess Your Delivery Approach * Document the System Landscape * Plan for Growth * Use the Commerce Cloud Partner LINK Marketplace BUILDING ESSENTIALS * Define the Implementation Process * Review Implementation Best Practices * Solve Complex Business Requirements * Understand the Build Process and Unit Testing * Learn How to Conduct Load Testing INTEGRATIONS AND CUSTOMIZATIONS * Review the Available Integration Approaches * Understand Integration Frameworks * Review Integration Design Patterns * Review Legacy Implementation Considerations MONITORING AND TROUBLESHOOTING * Learn About the Log Settings Capabilities in Business Manager * Understand Platform Governance Best Practices * Learn How to Do Performance Analysis Especially During Critical Sales Events * Discover How to Optimize Implementations LAUNCH * Review SEO Configuration Best Practices * Understand Launch Activities * Monitor Post-Launch Activities * Manage Launch Schedules * Migrate Data from Legacy Systems ADDITIONAL COURSE DETAILS: Nexus Humans Salesforce Architect B2C Commerce Solutions (ARC300) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Architect B2C Commerce Solutions (ARC300) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Salesforce Architect B2C Commerce Solutions (ARC300)
Delivered on-request, onlineDelivered Online
Price on Enquiry

VMware Workspace ONE: Skills for UEM [V22.x]

By Nexus Human

Duration 3 Days 18 CPD hours Overview By the end of the course, you should be able to meet the following objectives: Explain and apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with Workspace ONE UEM Outline the components of Workspace ONE UEM Explain the general features and functionality enabled with Workspace ONE UEM Summarize the basic Workspace ONE administrative functions Explain and deploy common Workspace ONE integrations Securely deploy configurations to Workspace ONE UEM managed devices Onboard device endpoints into Workspace ONE UEM Summarize the alternative management methodologies for rugged devices Discuss strategies to maintain environment and device fleet health Configure and deploy applications to Workspace ONE UEM managed devices Analyze a Workspace ONE UEM deployment Enable email access on devices Integrate Workspace ONE UEM with content repositories and corporate file shares In this three-day course, you learn how to apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with VMware Workspace ONE© UEM. Through a combination of hands-on labs, simulations, and interactive lectures, you will configure and manage the endpoint life cycle. After the three days, you will have the foundational knowledge for effectively implementing Workspace ONE UEM. COURSE INTRODUCTION * Introductions and course logistics * Course objectives PLATFORM ARCHITECTURE * Summarize the features and functionality of Workspace ONE UEM * Outline the benefits of leveraging Workspace ONE UEM * Recognize the core and productivity components that make up the Workspace ONE UEM platform * Summarize high availability and disaster recovery for Workspace ONE Solution ADMINISTRATION * Navigate and customize the Workspace ONE UEM console * Summarize the hierarchical management structure * Explain the features and functions of Workspace ONE Hub Services * Outline account options and permissions ENTERPRISE INTEGRATIONS * Outline the process and needs to integrate with directory services * Explain certificate authentication and practical implementation with Workspace ONE * Explain the benefits of integrating an email SMTP service into the Workspace ONE UEM console * Describe VMware Dynamic Environment Manager and its architecture ONBOARDING * Outline the prerequisite configurations in the Workspace ONE UEM environment for onboarding devices for management * Outline the steps for setting up autodiscovery in the Workspace ONE UEM console * Enroll an endpoint through the VMware Workspace ONE© Intelligent Hub app * Summarize platform onboarding options MANAGING ENDPOINTS * Explain the differences between device and user profiles * Describe policy management options for Windows 10 and macOS * Describe the functions and benefits of using compliance policies * Explain the use case for Freestyle Orchestrator * Describe the capabilities that sensor and scripts enable. ALTERNATIVE MANAGEMENT METHODS * Describe the function and benefits of device staging * Configure product provisioning in the Workspace ONE UEM console * Understand the benefits of deploying a VMware Workspace ONE© Launcher? configuration to Android devices * List the system and device requirements for Linux device management in Workspace ONE UEM APPLICATIONS * Describe the features, benefits, and capabilities of application management in Workspace ONE UEM * Understand and configure deployment settings for public, internal, and paid applications in the Workspace ONE UEM console * Describe the benefits of using Apple Business Manager content integration * Describe the benefits of using server-to-client software distribution * List the functions and benefits of VMware Workspace ONE© SDK DEVICE EMAIL * List email clients supported by Workspace ONE UEM * Configure an Exchange Active Sync profile in the Workspace ONE UEM console * Configure VMware Workspace ONE© Boxer settings * Summarize the available email infrastructure integration models and describe their workflows * Configure email compliance policies and notifications services CONTENT SHARING * Describe the benefits of using Content Gateway and the Content Gateway workflows * Describe the benefits of integrating content repositories with Workspace ONE UEM * Configure a repository in the Workspace ONE UEM console MAINTENANCE * Manage endpoints from the Device List view and the Details view. * Analyze endpoint deployment and compliance data from Workspace ONE UEM Monitor page.

VMware Workspace ONE: Skills for UEM [V22.x]
Delivered on-request, onlineDelivered Online
Price on Enquiry

Transgender Awareness & Understanding

By National Gender Training

To give you a good understanding of the long medical journeys a trans person undergoes, together with an understanding of the reference terms in common use, including language and terminology, cis-gender, non-binary, intersex, the pathways from M to F and F to M with the key stages in each pathway, the lived experiences of the facilitators plus a short life story video, LGBT facts, gender clinics, how to support a trans child, equality in the workplace, the laws surrounding gender and equality and how they affect you, and so much more…… -------------------------------------------------------------------------------- Who is this course for? Everyone is the simple answer. Everyone and particularly those in a public-facing role, be that the police or other emergency services, to business managers, ship captains and shop floor workers. What will it cost? The 2023 charge per head is £65.00 plus VAT (78.00) for Teams public sessions. From 2024 the price per person will be £75.00 plus VAT (£90.00). Face to face groups are available at a discounted rate. Video training costs depend on the number of licences purchased – please ask for details. How large are the groups? We will only normally accept a maximum of 20 people in each presentation, as this allows everyone the opportunity for questions, and allows us to keep to the 3.5-hour duration. We can, however, work with larger groups by negotiation. How will I benefit from this course? You will learn about the full pathways to allow you to be more understanding, and you will understand how to address a trans person without causing offence Do we get handouts? We will email the list of resources to you after the event What is the course content? Language & terminology, intersex, non-binary, use of pronouns, pathways from male to female & female to male, key stages in each pathway, supporting trans children, facts and figures, personal life stories of the facilitators together with a video presentation, equality in the workplace, important legislation and how it affects you and more How are the courses delivered? We use the Microsoft Teams platform, which you can download for free, and deliver face to face when it is safe and permitted to do so. E-learning is now available on licence, please ask for details There is a lot of hatred towards the trans community, will I get harangued? Yes, there is hatred but by educating people on this subject we aim to achieve a more inclusive society, not just in the UK, but around the world also. I want to book a complete session for my staff, is there a group discount available? Yes, for any large group booking we are negotiable. Is this course recognised? Yes, it is a fully accredited CPD course for which you will receive a certificate upon completion -------------------------------------------------------------------------------- UPCOMING PUBLIC/OPEN COURSES These dates are open to individuals and small groups that want to attend individually. Please request more details using the link provided.  The remaining dates for this year and the first part of 2024 are: * 26th October 2023 – 0930 to 1300. Teams presentation * 14th December 2023 – 0930 to 1300. Teams presentation * 20th February 2024.  0930 to 1300. Teams presentation  * 25th April 2024.    0930 to 1300.  Teams presentation 

Transgender Awareness & Understanding
Delivered Online
Dates arranged on request
£78